Release Notes for 5.0(1) Engineering Special 86

 

System Requirements

This document contains information on installing software, new and changed support, new and changed functionality, and resolved defects. This Engineering Special (ES) requires Cisco Unity 5.0(1). On systems using failover the Engineering Special must be installed on both the primary and secondary Cisco Unity servers. As this is a cumulative Engineering Special, you do not need to remove previous Engineering Specials before installing this Engineering Special. In addition to the defects resolved in this Engineering Special, the defects fixed in the following Engineering Specials have been rolled-up into this Engineering Special:

ES85, ES84, ES83, ES82, ES81, ES80, ES78, ES76, ES75, ES74, ES73, ES72, ES71, ES70, ES69, ES68, ES67, ES66, ES65, ES64, ES63, ES53, ES50, ES49, ES48, ES45, ES44, ES43, ES42, ES41, ES40, ES39, ES38, ES35, ES34, ES33, ES32, ES31, ES30, ES27, ES26, ES25, ES24, ES23, ES22, ES21, ES20, ES19, ES18, ES17, ES16, ES15, ES14, ES13, ES9, ES7, ES4, ES3, ES2, ES1


A complete list of defects resolved in this Engineering Special can be found in the Resolved Defects section.

Overview

This document This document contains information on installing software, new and changed support, new and changed functionality, and resolved defects for Cisco Unity5.0(1).

Applying this engineering special allows Cisco Unity to support:

 

  1. Microsoft Exchange 2010



Cisco Unity 5.0 ES 85 and later supports Microsoft Exchange 2010 as the message store for voice messages or as a partner.

NOTE: If you want to use Microsoft Exchange 2010 as the message store for Cisco Unity voice messages or as the partner Exchange server, you must follow the applicable procedures in the "Using Microsoft Exchange 2010 with Cisco Unity" document, available at Cisco Connection Online (CCO), or Cisco Unity will not function properly. Read the document before you install Cisco Unity into an environment that includes Exchange 2010, or before you add Microsoft Exchange 2010 to the Microsoft Exchange environment for an existing Cisco Unity server.

  1. Microsoft Exchange 2007



Cisco Unity 5.0 ES 75 and later supports Microsoft Exchange 2007.

  1. Active Directory 2008



Cisco Unity 5.0 ES 75 and later supports the Cisco Unity server can be a member server in an Active Directory 2008 domain.

  1. Lotus Notes 8.x



Cisco Unity 5.0 ES 68 and later allows support for Lotus Notes 8.x on the Cisco Unity server.

NOTE: If you want to use Lotus Notes 8.x you must follow the applicable procedures in the Refer to the Release Notes on Cisco Connection Online (CCO) for 5.0(1) and 5.0(1a), section titled Installation Guide for Cisco Unity Release 5.x with IBM Lotus Domino: Installing and Configuring Cisco Unity Software The instructions and neccessary files to install in your system to support Lotus Notes 8.x on the Cisco Unity server will be found here.

 

Languages

This Engineering Special supports the following languages: ENU.

Before Installing the Engineering Special and Patches

Although optional, we recommend that you do the procedures in this section before installing the Engineering Special.

 

Attempting to install this ES on a system where it’s already installed can lead to issues whereby it is no longer possible to rollback the ES. If you need to reinstall this engineering special, please follow the uninstall process first.

Checking the Consistency of the Cisco Unity Database, and Backing Up Cisco Unity Data

Before you install the Engineering Special, we recommend that you run the DbWalker utility to check the consistency of the Cisco Unity database. Running DbWalker fixes most minor errors automatically and flags any major errors. On a system with a few hundred subscribers, running DbWalker takes only a few minutes. However, on a large system, running DbWalker may take several hours. The duration depends on the speed of the processor, the amount of RAM in the server, the number of calls that Cisco Unity is taking, and other variables. We also recommend that you back up Cisco Unity data by using the Disaster Recovery Backup tool. Running the tool takes only a few minutes, and having a DiRT backup allows you to restore Cisco Unity data, if necessary.

To Check the Consistency of the Cisco Unity Database

If Cisco Unity failover is configured, do this procedure on the primary server.

  1. On the Cisco Unity server, install the latest version of DbWalker, if it is not already installed.
  2. Run DbWalker, and correct all errors that the utility finds. Refer to DbWalker Help for detailed instructions on running the utility and on correcting errors in the database. (The Help file, DbWalker.htm, is in the same directory as DbWalker.exe.)

To Back Up Cisco Unity Data

If you choose to back up messages as well as Cisco Unity data in the next procedure, backing up takes longer, the size of the backup is significantly larger, and the account with which you log on to Windows requires additional permissions. Refer to DiRT Help for detailed information.

If Cisco Unity failover is configured, do this procedure on the secondary server.

  1. On the Cisco Unity server, install the latest versions of DiRT Backup and Restore, if the tools are not already installed.
  2. Back up Cisco Unity data by using the Disaster Recovery Backup tool. Refer to DiRT Help for detailed instructions. (The Help file, UnityDisasterRecovery.htm, is in the same directory as UnityDisasterRecoveryBackup.exe.)

    CAUTION! Follow Help carefully. DiRT includes a variety of options that you must understand to use the tools successfully. In addition, the account you are logged on as when you back up Cisco Unity data must have sufficient permissions or the backup will fail.
  3. If the Cisco Unity server has an Engineering Special installed on it, we recommend that you save the self-extracting file containing the currently installed Engineering Special with the DiRT backup file. If you ever need to do a DiRT Restore on another server, we recommend that you install the exact same Engineering Special that was installed when you did the backup. ESes may include a database schema change, and if you back up a system that includes a schema change and try to restore to a system without the schema change, the restore will fail or may result in an unstable system. Storing the Engineering Special self-extracting file with the DiRT backup file serves as a reminder to first install the Engineering Special before doing the DiRT Restore. Additionally, it saves you time from having to download the Engineering Special again. If you are unsure if an Engineering Special is installed on the server do the following procedure:
    1. On the Cisco Unity server desktop, double-click the Cisco Unity Tools Depot icon.
    2. In the left pane, under Reporting Tools, double-click Gather Unity System Info.

Installing the Engineering Special Without Failover

This section contains instructions for installing the Engineering Special on a Cisco Unity server that does not have failover configured. We recommend that you install the Engineering Special when phone traffic is light, for example, after business hours. Attempting to install this ES on a system where it’s already installed can lead to issues whereby it is no longer possible to rollback the ES. If you need to reinstall this engineering special, please follow the uninstall process first.

 

  1. Logon to the Cisco Unity server console either directly (phyisical console) or via VNC (do not use Terminal Services / Remote Desktop)
  2. Create a folder called 5.0(1) on the Cisco Unity server, and copy the Engineering Special self-extracting file to the folder.
  3. Disable and stop antivirus services and the Cisco Security Agent service.
  4. Double-click the Engineering Special self-extracting file and follow the on-screen instructions to install the Engineering Special.
  5. Reboot the Cisco Unity server.

Post-Installation Steps

  1. Mandatory Patches


The CU5.0(1)_CumulativeMandatoryPatches.exe MUST be installed on systems which have languages other than ENU installed. To install, go to the \Commserver\Engineering Special Patches folder and double-click the file CU5.0(1)_CumulativeMandatoryPatches.exe and extract the contents to the \Commserver\Engineering Special Patches folder on the Cisco Unity server. Files extracted to this location are:

 

o   ARA.zip

o   CAT.zip

o   CHS.zip

o   CHT.zip

o   CSY.zip

o   CYM.zip

o   DAN.zip

o   DEU.zip

o   ENA.zip

o   ENC.zip

o   ENG.zip

o   ENX.zip

o   ENZ.zip

o   ESO.zip

o   ESP.zip

o   FRA.zip

o   FRC.zip

o   HUN.zip

o   ITA.zip

o   JPN.zip

o   KOR.zip

o   NLB.zip

o   NLD.zip

o   NOR.zip

o   PLK.zip

o   PTB.zip

o   PTG.zip

o   RUS.zip

o   SVE.zip

o   ZHH.zip

 



For each non-ENU language installed on the Cisco Unity server, the following MUST be performed:

    • Select to extract the contents of the file to the root of the Commserver folder.
    • Should you be prompted to replace a file select Yes. Repeat this step for each file.


NOTE:
Applying a language patch on a Cisco Unity server where that language is not installed will generate phrase server errors and possibly lead to system stability issues. To determine which languages have ben installed for your Cisco Unity system, do the following:

    • Open the Cisco Unity System Administrator
    • Select the System option
    • Select the Configuration option
    • Select the Phone Language option
    • On this SA page will be a box listing all the Available and Loaded languages.
    • For each listed in these boxes execute Step (1), even if you are not licensed to use all these languages.



Applies to defects: CSCsq01991, CSCsq33131, CSCsu36173, CSCsr52341, CSCso65982, CSCso77907, CSCso77273, CSCsg07329, CSCsj80282.

Engineering Solution for defect CSCsq01991, is available for these non-ENU languages: ARA, CAT, CHS, CHT, CYM, CSY, DAN, DEU, ENA, ENC, ENG, ENZ, ESO, ESP, FRA, FRC, HUN, ITA, JPN, KOR, NLB, NLD, NOR, PLK, PTB, PTG, RUS, SVE, ZHH.

Engineering solution for defect CSCso77907 is available for these non-ENU languages: ARA, CHS, CHT, CSY, DAN, DEU, ENA, ENC, ENG, ENZ, ESO, ESP, FRA, FRC, HUN, ITA, JPN, KOR, NLB, NLD, NOR, PLK, PTB, PTG, RUS, SVE, ZHH.

Engineering solutions for defects CSCsq01991 and CSCso65982 are available for these non-ENU languages: DEU, FRA, and JPN.

Engineering solution for defects CSCsj80282, CSCsu36173, CSCso77273, and CSCsg07329 are available for this non-ENU language: JPN.

  1. Optional Patches



The CU5.0(1)_CumulativeOptionalPatches.exe should ONLY be installed on systems which are experiencing the specific issues resolved by a patch. To install, go to the \Commserver\Engineering Special Patches folder and double-click the file CU5.0(1)_CumulativeOptionalPatches.exe and extract the contents to the \Commserver\Engineering Special Patches folder on the Cisco Unity server. Files will be extracted to these locations:

    • \Commserver\Engineering Special Patches\Optional Patches\Patch 91
    • \Commserver\Engineering Special Patches\Optional Patches\Patch 112
    • \Commserver\Engineering Special Patches\Optional Patches\Patch 116
    • \Commserver\Engineering Special Patches\Optional Patches\Patch 124

 

    • Patch 91

This patch is applicable for Cisco Unity systems where ENZ language installed. It resolves the issue where users were not being for a user id when an invalid password is entered. To install, follow the instructions specified in the file CiscoUnity_5.0(1)_NZ_Localized_For_CSCsd16651_ReadMe.html, located in the \Commserver\Engineering Special Patches\Optional Patches\Patch 91 folder.

Applies to defect: CSCsd16651

    • Patch 112

This patch is applicable for Cisco Unity systems that end up with missing stored procedures after applying an engineering solution for defect CSCsr86345, introduced in 5.0(1)ES56, and not corrected until 5.0(1)ES65. This may cause a Cisco Unity system ending up in a non-operational state. To install, follow the instructions specified in the file CiscoUnity_5.0(1)_Patch124_ReadMe.html, located in the \Commserver\Engineering Special Patches\Optional Patches\Patch 112 folder.

Applies to defects: CSCsv24693, CSCsv99163

    • Patch 116

This patch is applicable for Cisco Unity systems integrated with Blackberry server. It resolves the issue where the Cisco Unity Blackberry plug-in formats the subject such that only the number of the person that left the message is displayed. To install, follow the instructions specified in the file CSCsu77059_ReadMe.html, located in the \Commserver\Engineering Special Patches\Optional Patches\Patch 116 folder.

Applies to defect: CSCsu77059

    • Patch 124

This patch is applicable for Cisco Unity systems experiencing issues with secure messages. It resolves the issue where Messages created while the Secondary Cisco Unity server is active will expire sooner than expected. For example, if the period of failover was 20 days, and the aging time was set to 30 days, messages sent on the 20th day will expire in 10 days instead of 30. To install, follow the instructions specified in the file CSCsu77059_ReadMe.html, located in the \Commserver\Engineering Special Patches\Optional Patches\Patch 124 folder.

Applies to defect: CSCsv13509

    • Patch 138

This patch is MANDATORY for Cisco Unity systems where Microsoft Exchange is the Cisco Unity mailstore and where Cisco Unity 5.0(1)ES85 has been installed. Installing 5.0(1)ES85 may cause a Cisco Unity system to end up with corrupted Microsoft Exchange search folders. The result for end users can be incorrect message counts being presented to subscribers when they log in to check their messages. To install non-Cisco Unity Patch 138, follow the instructions specified in the file CiscoUnity_5.0(1)_Patch138_ReadMe.html, located in the \Commserver\Engineering Special Patches\Optional Patches\Patch 138 folder. The problem introduced by 5.0(1)ES85 is corrected by 5.0(1)ES86 and higher 5.0(1) cumulative engineering specials. However, installing Patch 138 is required after first upgrading from Cisco Unity 5.0(1)ES85 to Cisco Unity 5.0(1)ES86 or higher, in order to clean up any Microsoft Exchange search folders which may have been corrupted.

Applies to defects: CSCsi10964, CSCth16029.



NOTE:

Installing the Engineering Special With Failover Configured

This section has instructions for installing the Engineering Special when the Cisco Unity servers are configured for failover. Although these steps minimize the time that Cisco Unity is unable to take calls, we recommend that you install the Engineering Special when phone traffic is light, for example, after business hours. Attempting to install this ES on a system where it’s already installed can lead to issues whereby it is no longer possible to rollback the ES. If you need to reinstall this engineering special, please follow the uninstall process first.

 

The following steps assume that the primary is the active server, and the secondary is the inactive server. The general approach to the procedure is:

  • Install the Engineering Special on the secondary (inactive) server.
  • Failover to the secondary (now the primary is inactive).
  • Install the Engineering Special on the primary server.
  • Failback.

Start the Engineering Special installation on the secondary (inactive) Cisco Unity server.

NOTE: When Cisco Unity and the phone system use a T1 line and voice cards for voice connections (supported on Microsoft Windows 2000 only), the phone system cannot send calls to the secondary server after failover occurs until you stop Cisco Unity and the Dialogic service on the primary. Similarly, after the secondary server is active and receiving calls and failback occurs, the phone system cannot send calls to the primary server until you restart the Dialogic service. For more information refer to the Failover Configuration and Administration Guides, section on T1 Integrations on voice cards, applicable to your version of Cisco Unity.

  1. Logon to the Cisco Unity server console either directly (phyisical console) or via VNC (do not use Terminal Services / Remote Desktop)
  2. Create a folder called 5.0(1) on the Cisco Unity server, and copy the Engineering Special self-extracting file to the folder.
  3. Disable and stop antivirus services and the Cisco Security Agent service.
  4. Double-click the Engineering Special self-extracting file and follow the on-screen instructions to install the Engineering Special.
  5. Reboot the Cisco Unity server.

Post-Installation Steps

 

  1. Mandatory Patches



The CU5.0(1)_CumulativeMandatoryPatches.exe MUST be installed on systems which have languages other than ENU installed. To install, go to the \Commserver\Engineering Special Patches folder and double-click the file CU5.0(1)_CumulativeMandatoryPatches.exe and extract the contents to the \Commserver\Engineering Special Patches folder on the Cisco Unity server. Files extracted to this location are:

 

o   ARA.zip

o   CAT.zip

o   CHS.zip

o   CHT.zip

o   CSY.zip

o   CYM.zip

o   DAN.zip

o   DEU.zip

o   ENA.zip

o   ENC.zip

o   ENG.zip

o   ENX.zip

o   ENZ.zip

o   ESO.zip

o   ESP.zip

o   FRA.zip

o   FRC.zip

o   HUN.zip

o   ITA.zip

o   JPN.zip

o   KOR.zip

o   NLB.zip

o   NLD.zip

o   NOR.zip

o   PLK.zip

o   PTB.zip

o   PTG.zip

o   RUS.zip

o   SVE.zip

o   ZHH.zip



For each non-ENU language installed on the Cisco Unity server, the following MUST be performed:

    • Select to extract the contents of the file to the root of the Commserver folder.
    • Should you be prompted to replace a file select Yes. Repeat this step for each file.


NOTE:
Applying a language patch on a Cisco Unity server where that language is not installed will generate phrase server errors and possibly lead to system stability issues. To determine which languages have ben installed for your Cisco Unity system, do the following:

    • Open the Cisco Unity System Administrator
    • Select the System option
    • Select the Configuration option
    • Select the Phone Language option
    • On this SA page will be a box listing all the Available and Loaded languages.
    • For each listed in these boxes execute Step (1), even if you are not licensed to use all these languages.



Applies to defects: CSCsq01991, CSCsq33131, CSCsu36173, CSCsr52341, CSCso65982, CSCso77907, CSCso77273, CSCsg07329, CSCsj80282.

Engineering Solution for defect CSCsq01991, is available for these non-ENU languages: ARA, CAT, CHS, CHT, CYM, CSY, DAN, DEU, ENA, ENC, ENG, ENZ, ESO, ESP, FRA, FRC, HUN, ITA, JPN, KOR, NLB, NLD, NOR, PLK, PTB, PTG, RUS, SVE, ZHH.

Engineering solution for defect CSCso77907 is available for these non-ENU languages: ARA, CHS, CHT, CSY, DAN, DEU, ENA, ENC, ENG, ENZ, ESO, ESP, FRA, FRC, HUN, ITA, JPN, KOR, NLB, NLD, NOR, PLK, PTB, PTG, RUS, SVE, ZHH.

Engineering solutions for defects CSCsq01991 and CSCso65982 are available for these non-ENU languages: DEU, FRA, and JPN.

Engineering solution for defects CSCsj80282, CSCsu36173, CSCso77273, and CSCsg07329 are available for this non-ENU language: JPN.

  1. Optional Patches



The CU5.0(1)_CumulativeOptionalPatches.exe should ONLY be installed on systems which are experiencing the specific issues resolved by a patch. To install, go to the \Commserver\Engineering Special Patches folder and double-click the file CU5.0(1)_CumulativeOptionalPatches.exe and extract the contents to the \Commserver\Engineering Special Patches folder on the Cisco Unity server. Files will be extracted to these locations:

    • \Commserver\Engineering Special Patches\Optional Patches\Patch 91
    • \Commserver\Engineering Special Patches\Optional Patches\Patch 112
    • \Commserver\Engineering Special Patches\Optional Patches\Patch 116
    • \Commserver\Engineering Special Patches\Optional Patches\Patch 124

 

    • Patch 91

This patch is applicable for Cisco Unity systems where ENZ language installed. It resolves the issue where users were not being for a user id when an invalid password is entered. To install, follow the instructions specified in the file CiscoUnity_5.0(1)_NZ_Localized_For_CSCsd16651_ReadMe.html, located in the \Commserver\Engineering Special Patches\Optional Patches\Patch 91 folder.

Applies to defect: CSCsd16651

    • Patch 112

This patch is applicable for Cisco Unity systems that end up with missing stored procedures after applying an engineering solution for defect CSCsr86345, introduced in 5.0(1)ES56, and not corrected until 5.0(1)ES65. This may cause a Cisco Unity system ending up in a non-operational state. To install, follow the instructions specified in the file CiscoUnity_5.0(1)_Patch124_ReadMe.html, located in the \Commserver\Engineering Special Patches\Optional Patches\Patch 112 folder.

Applies to defects: CSCsv24693, CSCsv99163

    • Patch 116

This patch is applicable for Cisco Unity systems integrated with Blackberry server. It resolves the issue where the Cisco Unity Blackberry plug-in formats the subject such that only the number of the person that left the message is displayed. To install, follow the instructions specified in the file CSCsu77059_ReadMe.html, located in the \Commserver\Engineering Special Patches\Optional Patches\Patch 116 folder.

Applies to defect: CSCsu77059

    • Patch 124

This patch is applicable for Cisco Unity systems experiencing issues with secure messages. It resolves the issue where Messages created while the Secondary Cisco Unity server is active will expire sooner than expected. For example, if the period of failover was 20 days, and the aging time was set to 30 days, messages sent on the 20th day will expire in 10 days instead of 30. To install, follow the instructions specified in the file CSCsu77059_ReadMe.html, located in the \Commserver\Engineering Special Patches\Optional Patches\Patch 124 folder.

Applies to defect: CSCsv13509

    • Patch 138

This patch is MANDATORY for Cisco Unity systems where Microsoft Exchange is the Cisco Unity mailstore and where Cisco Unity 5.0(1)ES85 has been installed. Installing 5.0(1)ES85 may cause a Cisco Unity system to end up with corrupted Microsoft Exchange search folders. The result for end users can be incorrect message counts being presented to subscribers when they log in to check their messages. To install non-Cisco Unity Patch 138, follow the instructions specified in the file CiscoUnity_5.0(1)_Patch138_ReadMe.html, located in the \Commserver\Engineering Special Patches\Optional Patches\Patch 138 folder. The problem introduced by 5.0(1)ES85 is corrected by 5.0(1)ES86 and higher 5.0(1) cumulative engineering specials. However, installing Patch 138 is required after first upgrading from Cisco Unity 5.0(1)ES85 to Cisco Unity 5.0(1)ES86 or higher, in order to clean up any Microsoft Exchange search folders which may have been corrupted.

Applies to defects: CSCsi10964, CSCth16029.



NOTE:

  • Re-enable antivirus services and the Cisco Security Agent service.
  • Run some basic tests to make sure that Cisco Unity is functioning properly, for example:
    • Leave a few messages and then listen to them. Make sure that the message waiting indicator (MWI) goes on/off as expected.
    • Log on to the Cisco Unity Administrator.
    • Log on to the Cisco Unity Assistant.
    • Check the Application Event Viewer for warnings or errors.
  • See the Fixing Problems on Specific Configurations for instructions on how to fix problems that apply to specific system configurations. You may also want to review the New Functionality section to learn about new features included in this Engineering Special.

Start the Engineering Special installation on the primary (inactive) Cisco Unity server.

NOTE: When Cisco Unity and the phone system use a T1 line and voice cards for voice connections (supported on Microsoft Windows 2000 only), the phone system cannot send calls to the secondary server after failover occurs until you stop Cisco Unity and the Dialogic service on the primary. Similarly, after the secondary server is active and receiving calls and failback occurs, the phone system cannot send calls to the primary server until you restart the Dialogic service. For more information refer to the Failover Configuration and Administration Guides, section on T1 Integrations on voice cards, applicable to your version of Cisco Unity.

  1. Logon to the Cisco Unity server console either directly (phyisical console) or via VNC (do not use Terminal Services / Remote Desktop)
  2. Create a folder called 5.0(1) on the Cisco Unity server, and copy the Engineering Special self-extracting file to the folder.
  3. Disable and stop antivirus services and the Cisco Security Agent service.
  4. On the Windows Start menu, click Programs > Cisco Unity > Failover Monitor.
  5. Click Failover.
  6. Click Yes. At this point, the secondary server is active, and the primary server is inactive.
  7. Double-click the Engineering Special self-extracting file and follow the on-screen instructions to install the Engineering Special.
  8. Reboot the Cisco Unity server.

Post-Installation Steps

 

  1. Mandatory Patches



The CU5.0(1)_CumulativeMandatoryPatches.exe MUST be installed on systems which have languages other than ENU installed. To install, go to the \Commserver\Engineering Special Patches folder and double-click the file CU5.0(1)_CumulativeMandatoryPatches.exe and extract the contents to the \Commserver\Engineering Special Patches folder on the Cisco Unity server. Files extracted to this location are:

 

o   ARA.zip

o   CAT.zip

o   CHS.zip

o   CHT.zip

o   CSY.zip

o   CYM.zip

o   DAN.zip

o   DEU.zip

o   ENA.zip

o   ENC.zip

o   ENG.zip

o   ENX.zip

o   ENZ.zip

o   ESO.zip

o   ESP.zip

o   FRA.zip

o   FRC.zip

o   HUN.zip

o   ITA.zip

o   JPN.zip

o   KOR.zip

o   NLB.zip

o   NLD.zip

o   NOR.zip

o   PLK.zip

o   PTB.zip

o   PTG.zip

o   RUS.zip

o   SVE.zip

o   ZHH.zip



For each non-ENU language installed on the Cisco Unity server, the following MUST be performed:

    • Select to extract the contents of the file to the root of the Commserver folder.
    • Should you be prompted to replace a file select Yes. Repeat this step for each file.



NOTE:
Applying a language patch on a Cisco Unity server where that language is not installed will generate phrase server errors and possibly lead to system stability issues. To determine which languages have ben installed for your Cisco Unity system, do the following:

    • Open the Cisco Unity System Administrator
    • Select the System option
    • Select the Configuration option
    • Select the Phone Language option
    • On this SA page will be a box listing all the Available and Loaded languages.
    • For each listed in these boxes execute Step (1), even if you are not licensed to use all these languages.


Applies to defects: CSCsq01991, CSCsq33131, CSCsu36173, CSCsr52341, CSCso65982, CSCso77907, CSCso77273, CSCsg07329, CSCsj80282.

Engineering Solution for defect CSCsq01991, is available for these non-ENU languages: ARA, CAT, CHS, CHT, CYM, CSY, DAN, DEU, ENA, ENC, ENG, ENZ, ESO, ESP, FRA, FRC, HUN, ITA, JPN, KOR, NLB, NLD, NOR, PLK, PTB, PTG, RUS, SVE, ZHH.

Engineering solution for defect CSCso77907 is available for these non-ENU languages: ARA, CHS, CHT, CSY, DAN, DEU, ENA, ENC, ENG, ENZ, ESO, ESP, FRA, FRC, HUN, ITA, JPN, KOR, NLB, NLD, NOR, PLK, PTB, PTG, RUS, SVE, ZHH.

Engineering solutions for defects CSCsq01991 and CSCso65982 are available for these non-ENU languages: DEU, FRA, and JPN.

Engineering solution for defects CSCsj80282, CSCsu36173, CSCso77273, and CSCsg07329 are available for this non-ENU language: JPN.

  1. Optional Patches



The CU5.0(1)_CumulativeOptionalPatches.exe should ONLY be installed on systems which are experiencing the specific issues resolved by a patch. To install, go to the \Commserver\Engineering Special Patches folder and double-click the file CU5.0(1)_CumulativeOptionalPatches.exe and extract the contents to the \Commserver\Engineering Special Patches folder on the Cisco Unity server. Files will be extracted to these locations:

    • \Commserver\Engineering Special Patches\Optional Patches\Patch 91
    • \Commserver\Engineering Special Patches\Optional Patches\Patch 112
    • \Commserver\Engineering Special Patches\Optional Patches\Patch 116
    • \Commserver\Engineering Special Patches\Optional Patches\Patch 124

 

    • Patch 91

This patch is applicable for Cisco Unity systems where ENZ language installed. It resolves the issue where users were not being for a user id when an invalid password is entered. To install, follow the instructions specified in the file CiscoUnity_5.0(1)_NZ_Localized_For_CSCsd16651_ReadMe.html, located in the \Commserver\Engineering Special Patches\Optional Patches\Patch 91 folder.

Applies to defect: CSCsd16651

    • Patch 112

This patch is applicable for Cisco Unity systems that end up with missing stored procedures after applying an engineering solution for defect CSCsr86345, introduced in 5.0(1)ES56, and not corrected until 5.0(1)ES65. This may cause a Cisco Unity system ending up in a non-operational state. To install, follow the instructions specified in the file CiscoUnity_5.0(1)_Patch124_ReadMe.html, located in the \Commserver\Engineering Special Patches\Optional Patches\Patch 112 folder.

Applies to defects: CSCsv24693, CSCsv99163

    • Patch 116

This patch is applicable for Cisco Unity systems integrated with Blackberry server. It resolves the issue where the Cisco Unity Blackberry plug-in formats the subject such that only the number of the person that left the message is displayed. To install, follow the instructions specified in the file CSCsu77059_ReadMe.html, located in the \Commserver\Engineering Special Patches\Optional Patches\Patch 116 folder.

Applies to defect: CSCsu77059

    • Patch 124

This patch is applicable for Cisco Unity systems experiencing issues with secure messages. It resolves the issue where Messages created while the Secondary Cisco Unity server is active will expire sooner than expected. For example, if the period of failover was 20 days, and the aging time was set to 30 days, messages sent on the 20th day will expire in 10 days instead of 30. To install, follow the instructions specified in the file CSCsu77059_ReadMe.html, located in the \Commserver\Engineering Special Patches\Optional Patches\Patch 124 folder.

Applies to defect: CSCsv13509

    • Patch 138

This patch is MANDATORY for Cisco Unity systems where Microsoft Exchange is the Cisco Unity mailstore and where Cisco Unity 5.0(1)ES85 has been installed. Installing 5.0(1)ES85 may cause a Cisco Unity system to end up with corrupted Microsoft Exchange search folders. The result for end users can be incorrect message counts being presented to subscribers when they log in to check their messages. To install non-Cisco Unity Patch 138, follow the instructions specified in the file CiscoUnity_5.0(1)_Patch138_ReadMe.html, located in the \Commserver\Engineering Special Patches\Optional Patches\Patch 138 folder. The problem introduced by 5.0(1)ES85 is corrected by 5.0(1)ES86 and higher 5.0(1) cumulative engineering specials. However, installing Patch 138 is required after first upgrading from Cisco Unity 5.0(1)ES85 to Cisco Unity 5.0(1)ES86 or higher, in order to clean up any Microsoft Exchange search folders which may have been corrupted.

Applies to defects: CSCsi10964, CSCth16029.

 

Perform the sub-steps below that are applicable to your phone integration

  • When Cisco Unity is integrated with a phone system through PIMG/TIMG units, do the following sub-steps:
    1. On the secondary server, on the Windows Start menu, click Programs > Cisco Unity > Failover Monitor.
    2. Click Configure.
    3. Uncheck the Force Failover If Call Arrives on Inactive Secondary check box.
    4. Click OK.
    5. Click Failback.
    6. Click Yes. Approximately 10 seconds after the primary server becomes active, continue to the next sub-step:
    7. Click Configure.
    8. Check the Force Failover If Call Arrives on Inactive Secondary check box.
    9. Click OK.
  • For all other phone integrations, do the following sub-steps:
    1. On the secondary server, on the Windows Start menu, click Programs > Cisco Unity > Failover Monitor.
    2. Click Failback.
    3. Click Yes.

NOTE:

  • Re-enable antivirus services and the Cisco Security Agent service.
  • Run some basic tests to make sure that Cisco Unity is functioning properly, for example:
    • Leave a few messages and then listen to them. Make sure that the message waiting indicator (MWI) goes on/off as expected.
    • Log on to the Cisco Unity Administrator.
    • Log on to the Cisco Unity Assistant.
    • Check the Application Event Viewer for warnings or errors.
  • See the Fixing Problems on Specific Configurations for instructions on how to fix problems that apply to specific system configurations. You may also want to review the New Functionality section to learn about new features included in this Engineering Special.

Fixing Problems On Specific Configurations

This section contains steps to fix problems that happen only on certain configurations. Do only the steps that are applicable for your configuration.

 

  1. Microsoft Exchange 2007: MWIs Not Working

With Cisco Unity subscribers homed on Microsoft Exchange 2007 servers where MWIs are not working shall need modify the registry key UseProfileServerNameForMDB here in the registry:

Registry Key Location: [HKEY_LOCAL_MACHINE\Software\Active Voice\ExchangeMonitor]
Registry Key Name: UseProfileServerNameForMDB
Registry Key Type: DWORD
Registry Key Values:

0 or missing, current default behavior.
1, enables the engineering solution introduced in CSCsu80743

Cisco Unity must be restarted for the key to take effect.

Applies to defect: CSCsu80743.

  1. Daylight Saving Time Change Australia

The Daylight Saving Times changes introduced by the Australian government across several of their territories caused systems to report incorrect time stamps. To resolve this, patches from Microsoft and Sun Microsystems will need to be applied after applying this engineering special.

Sun Microsystems Patch:

    1. Download the TZUpdater 1.2.2 or later from here, TZUpdater, to the Cisco Unity system.
    2. Stop the Tomcat service.
    3. Unzip the contents to the same folder, file extracted tzupdater.jar.
    4. Open a CMD window and change directories to where tzupdater.jar is located.
    5. Enter "%JAVA_HOME%\jre\bin\java -jar tzupdater.jar -u -v -bc" and press enter. The output should be similar to this:

 

      • java.home: E:\CommServer\cscoserv\Java2SDK\jre
      • java.vendor: Sun Microsystems Inc.
      • java.version: 1.4.2_13
      • JRE time zone data version: tzdata2006g
      • Embedded time zone data version: tzdata2007h
      • Extracting files... done.
      • Making changes for JDK 1.1 compatibility... done.
      • Renaming directories... done.
      • Validating the new time zone data... done.
      • Time zone data update is complete.


Apply the relevant Microsoft Windows cumulative time zone update to the following machines:

    1. Each Cisco Unity Server.
    2. Each Cisco Unity Bridge.
    3. All servers hosting Microsoft Exchange or Lotus Domino housing a mailbox of a Cisco Unity subscriber.
    4. The Cisco Unity partner mail server.
    5. Each Exchange server with the Internet Voice Connector installed.
    6. Each domain controller in an Active Directory (AD) domain with a Cisco Unity server.
    7. Each global catalog server within the AD forest where Cisco Unity is present.


The current (as of March, 2010) version of the cumulative zone timezone update for Microsoft Windows 2003 SP1/SP2 may be obtained directly from Microsoft under Knowledge Base article 979306. Check that knowledge base article for links to any subsequent timezone updates. The corresponding update for Microsoft Windows 2000 SP4 is only available to customers with a Microsoft Extended Hotfix Service Agreement for Windows 2000.

Applies to defects: CSCsm32946, CSCtc11035

 

New Functionality

This section contains descriptions of new features included in this Engineering Special and steps to enable them.

 

  1. Enable Anonymous Authentication

Customers wishing to enable Anonymous Authentication, applicable to Cisco Unity for Lotus Domino only, shall need to modify the registry key ProxyTrapIStream here in the registry:

Registry Key Location: [HKLM\Software\Active Voice\Commserver Setup\1.0\Properties]
Registry Key Name: ProxyTrapIStream
Registry Key Type: DWORD
Registry Key Default Value:

0 or is missing, current default behavior.
1, enables the engineering solution introduced in CSCsr22843, CSCsk85481, CSCsk84997.

After changing the Anonymous Authentication setting, the change will take affect immediately.

Applies to defects: CSCsr22843, CSCsk85481, CSCsk84997

  1. Lotus Domino - Exclude Replies

Customers wishing to enable the functionality to Exclude Replies with history, applicable to Cisco Unity for Lotus Domino only, shall need to modify the registry key ExcludeOrigFromReply here in the registry:

Registry Key Location: [HKLM\Active Voice\Software\NotesProxy]
Registry Key Name: ExcludeOrigFromReply
Registry Key Type: DWORD
Registry Key Default Value:

0 or if missing, current default behavior.
1, enables the engineering solution introduced in CSCsl68812.

After changing the Exclude Replies with history setting, the change will take affect immediately.

Applies to defect: CSCsl68812

  1. Lotus Domino - Exclude Receipts

Customer wishing to enable exclusion of All Read Receipts, Non-Read Receipts, Delivery Reports, and Non-Delivery Reports, applicable to Cisco Unity for Lotus Domino only, for any message of any kind via the TUI shall need to need to modify the registry key SkipReportsInInbox here in the registry:

Registry Key Location: [\HKLM\Software\Active Voice\NotesProxy\SkipReportsInInbox]
Registry Key Name: SkipReportsInInbox
Registry Key Type: DWORD
Registry Key Default Value:

0 or missing, or missing, current default behavior.
1, enables the engineering solution introduced in CSCdy36619.

CAUTION: When this key is enabled, Report messages cannot be deleted by using the phone. On Voice Mail-only configurations, a subscriber's mail file could potentially fill up with Report messages. One possible solution to this situation is to create a Domino administrative task that runs periodically and cleans the Report messages from each subscriber's mail file.

After changing the exclusion of all All Read Receipts, Non-Read Receipts, Delivery Reports, and Non-Delivery Reports setting, the change will take affect immediately.

Applies to defect: CSCdy36619

  1. Changing Port Used by TDSProxy Service

Customers wishing to change the port number shall need to modify the registry key found here:

Registry Key Location: [HKEY_LOCAL_MACHINE\SOFTWARE\Active Voice\CiscoUnityTdsProxy\1.0\TdsProxy Port Number]
Registry Key Name: TdsProxy Port Number
Registry Key Type: DWORD
Registry Key Default Value:

Default TdsProxy Port Number changes from 1432 to 5055 after applying this engineering special.

After changing the TdsProxy Port number the CiscoUnityTDSProxy service will need to be restarted for the change to take affect.

Applies to defect: CSCsd39975

  1. Microsoft Exchange - Increase Number of Mail Stores

Customers wishing to change the number of Microsoft Exchange mailstores Cisco Unity supports, shall need to modify the registry key found here:

Registry Key Location: [HKLM\Software\Active Voice\AvWm\1.00]
Registry Key Name: Max Stores
Registry Key Type: DWORD
Registry Key Default Value: 250

After changing the number of mailstores to support setting, Cisco Unity and the CuMdbStoreMonitor service will need to be restarted for the change to take affect.

Applies to defect: CSCsu03848

  1. Microsoft Exchange - Create Search Folders Based on COS

Customers wishing to create needed search folders based on Subscriber Class of Service, applicable to Cisco Unity for Microsoft Exchange only, shall need to update the OptimizeSearchFolderUse setting found in the Configuration table in the Cisco Unity SQL UnityDB database.

0 means search folders are created using the current implementation.
1 means search folders will be created depending upon a Subscriber's COS settings.

Note: During the installation of the ES the settings below are moved from the Registry to the SQL database. In order to change these settings after the ES is installed, you shall need to upgrade to the latest version of the Advanced Setting Tools, launch it and then follow the instructions in the description for a full understanding on how this functionality works.

[HKLM\Software\Active Voice\Conversations\1.0\Exclude All Receipts]
[HKLM\Software\Active Voice\Conversations\1.0\Exclude Return Receipts]
[HKLM\Software\Active Voice\SystemParameters\1.0\EnabledAlternateGreetingNotice]
[HKLM\Software\Active Voice\MALEx\1.0\MinSearchFolderLifeHours]
[HKLM\Software\Active Voice\MALEx\1.0\DisableSearchFolderUse]

Applies to defects: CSCsq23172, CSCsq07376

  1. Enable Answer Delay for SIP/PIMG Integrations

Customers wishing to enable the functionality to configure the answer delay for SIP/PIMG integrations shall need to create registry keys here:

Registry Key Location: [\HKEY_LOCAL_MACHINE\SOFTWARE\Active Voice\MIU\1.0\Initialization\Integrations\Integration{#}]

NOTE: {#} is a numeric value depending on the integration number the change needs to be applied to, create the following entries:

Registry Key Name: PostAnswerDelay - adds pause after the call is answered
Registry Key Type: DWORD
Registry Key Default Value: 0 milliseconds

Registry Key Name: PreAnswerDelay - adds pause before the call is answered
Registry Key Type: DWORD
Registry Key Default Value: 0 milliseconds

After changing the answer delay for SIP/PIMG integrations setting Cisco Unity will need to be restarted for the change to take affect.

Applies to defect: CSCsm11043

  1. Configuring DMTF Key to enable/disable Notification and SubsignIn Conversation



Customer wishing to configure which DTMF key will disable a TUI based device when Cisco Unity calls someone with a notification and which key will route to the SubSignIn conversation, shall need to
follow the instructions below after applying this engineering special.

To enable this feature:

 

    1. Open a CMD window on the Cisco Unity server.
    2. At the command prompt change to the root of the Commserver directory where Cisco Unity is installed.
    3. Change to the Engineering Special Patches directory.

To enable this feature, at the prompt type: TUINotificationKeys.bat create and press Enter

Note: Running the TUINotificationKeys.bat create command executes a SQL script that adds an entry to the Configuration table in SQL. When enabled, calls to a Notification Device will treat pressing the dtmf key to disable the notification device from a 1 to a 9.

To Disable this feature:

Follow Steps a through c noted above, at the prompt, type: TUINotificationKeys.bat remove and press Enter

Note: Running the TUINotificationKeys.bat with the remove option executes a SQL script that removes the entry added when you enabled this feature from the Configuration table in SQL. If the entries are not present the default behavior is observed, namely, the "1" key is defined to disable the device and "*" will route to SubSignIn

Applies to defect: CSCso65982

  1. Limit Number of Pager Notifications



Customers wishing to limit the number of Pager notifications Cisco Unity will process for undelivered messages shall need to follow the instructions below after applying this engineering special. This functionality limits the maximum number of dial-outs of Pager notifications on Cisco Unity. For each subscribers that has a Pager device with periodic notification and will disable that device (so we don't get duplicate pages from that device and the ones we'll be creating), and then create Pager 3, 4, 5, 6, and 7. Those new pagers will keep the phone number, schedule, etc. from the original Pager device, and have staggered delays of 0, 15, 30, 45, and 60 minutes. This means that when a new message arrives, it's hard-coded to page immediately and then every 15 minutes for an hour.

To enable this feature:

 

    1. Download and install the latest version of the Advanced Settings Tool from CCO
    2. Launch the Advanced Setting Tool and set System.Notification.AlwaysUseNewTaskIfDelayedDuplicate to 1.
    3. Open a CMD window on the Cisco Unity server.
    4. At the command prompt change to the root of the Commserver directory where Cisco Unity is installed.
    5. Change to the Engineering Special Patches directory.
    6. At the CMD prompt type CSCsu95314.bat and press Enter. Running this batch file will execute the SQL script CSCsu95314.sql that creates a nightly task to migrate subsciber pagers to the new scheme.
    7. Restart cisco Unity. Queues the nightly task, and once it has run the new Pager Notification scheme will be in effect.


To disable this feature:

    1. Install the latest version of the Advanced Settings Tool from CCO
    2. Launch the Advanced Setting Tool set System.Notification.AlwaysUseNewTaskIfDelayedDuplicate to 0.
    3. Restart Cisco Unity. Disables the nightly task and enables the old Pager Notification scheme, which will then be in effect.


Applies to defect: CSCsu95314

 

After Installing the Engineering Special and Patches

After the Engineering Special has been installed, if desired, you can delete the Engineering Special self-extracting file from the server to free up disk space. However, if you plan to do a DiRT backup of the server, you may want to save the Engineering Special self-extracting file with the DiRT backup file. If you ever need to do a DiRT Restore on another server, we recommend that you install the exact same Engineering Special that was installed when you did the backup. ESes may include a database schema change, and if you back up a system that includes a schema change and try to restore to a system without the schema change, the restore will fail or may result in an unstable system. Storing the Engineering Special self-extracting file with the DiRT backup file serves as a reminder to first install the Engineering Special before doing the DiRT Restore. Additionally, it saves you time from having to download the Engineering Special again.

Uninstalling an Engineering Special

In the event that installing an Engineering Special causes a problem with Cisco Unity, use the following procedure to uninstall the Engineering Special.

  1. On the Cisco Unity server launch Add or Remove Programs from the Control Manager Applet
  2. Search for the engineering special called: CU5.0(1)_ES86
  3. Highlight the engineering specials called: CU5.0(1)_ES86
  4. Select the Remove button.
  5. Once the un-install completes reboot the Cisco Unity server

Resolved Defects

Engineering solution(s) for defects introduced in CU5.0(1)_ES86

CSCsi10964

CSCsi10964 - Ex2007-Some message types wont play over the TUI for certain subscriber

CSCth16029

CSCth16029 - Exchange 2010 - Unity 5.0 search folders not recreated correctly

 

Engineering solution(s) for defects introduced in CU5.0(1)_ES85

CSCtg59042

CSCtg59042 - Enhance MBXSuite to support Exchange 2010

CSCte84401

CSCte84401 - SA- Sub Import can fail after Ex2010 DAG switchover

CSCsi10964

CSCsi10964 - Ex2007-Some message types wont play over the TUI for certain subscriber

CSCte84653

CSCte84653 - MSCW - Need to delete MAPI profile after mov to Ex2010

CSCtg23361

CSCtg23361 - Add Post-Install Script to the 5.x and 7.x ESs

CSCtg58022

CSCtg58022 - Automate creation of Registry Keys for ESs

 

Engineering solution(s) for defects introduced in CU5.0(1)_ES84

CSCte65989

CSCte65989 - Setup disappears shortly after install begins

CSCte75617

CSCte75617 - Remove MDB option from UDT

 

Engineering solution(s) for defects introduced in CU5.0(1)_ES83

CSCsw25257

CSCsw25257 - Unity AD sync - offer setting to disable sync'ing Scope DL's

 

Engineering solution(s) for defects introduced in CU5.0(1)_ES82

CSCsq92171

CSCsq92171 - Conversation traces not enabled using Macro Conversation State Traces

CSCsz19418

CSCsz19418 - modify exclusion pattern so . (period) is allowed

CSCtc24189

CSCtc24189 - HTTP TRAP - CPCA TRaP record does not work

CSCta71728

CSCta71728 - Issue with ActiveX controls shipped with Unity PCA

CSCsz17586

CSCsz17586 - Unity Inbox timestamp incorrect for some time zones

CSCtc11035

CSCtc11035 - DST change for Western Australia

CSCsw25257

CSCsw25257 - Unity AD sync - offer setting to disable sync'ing Scope DL's

 

Engineering solution(s) for defects introduced in CU5.0(1)_ES81

CSCsq92171

CSCsq92171 - Conversation traces not enabled using Macro Conversation State Traces

CSCsz19418

CSCsz19418 - modify exclusion pattern so . (period) is allowed

CSCta71728

CSCta71728 - Issue with ActiveX controls shipped with Unity PCA

 

Engineering solution(s) for defects introduced in CU5.0(1)_ES80

CSCsm17318

CSCsm17318 - Unity can't set Continue adding names after each addressee from Web SA

CSCso91732

CSCso91732 - TUI-Delivery Receipts in Ex2007 do not announce intended recipient

CSCsz30652

CSCsz30652 - Unity logic for unknown sender (to offer reply) must handle SMTP address

 

Engineering solution(s) for defects introduced in CU5.0(1)_ES78

CSCta43210

CSCta43210 - Unity during message record, press zero to get to operator

CSCsu41062

CSCsu41062 - PDL Del via Domino Admin - PDL remains visible within UNITY SA.

CSCta47130

CSCta47130 - Unity Message Store Monitor does not need to re-create MAPI sessions

CSCta66511

CSCta66511 - AvWM may not flag an Exchange Information Store as down

 

Engineering solution(s) for defects introduced in CU5.0(1)_ES76

CSCsv30015

CSCsv30015 - Unity failing to connect to SQL causing Unity to stop working as expecte

CSCsy96342

CSCsy96342 - Unity 5.0 EXM intermitantly fails to maintain extension map

CSCdy36619

CSCdy36619 - DOM: Exclude Return Receipt does not work

 

Engineering solution(s) for defects introduced in CU5.0(1)_ES75

CSCsz16712

CSCsz16712 - AvCsMgr leaks found in Unity 5.0

CSCsz56759

CSCsz56759 - Read-only AD 2008 pop-up erroneously displayed

CSCsz30652

CSCsz30652 - Unity logic for unknown sender (to offer reply) must handle SMTP address

 

Engineering solution(s) for defects introduced in CU5.0(1)_ES74

CSCsx67429

CSCsx67429 - modify exclusion pattern so _ (underscore) is allowed with Exchange

CSCsy95315

CSCsy95315 - AvWm custom store check reports store offline during online backup

 

Engineering solution(s) for defects introduced in CU5.0(1)_ES73

CSCsm82003

CSCsm82003 - Streamsweeper logic deletes DB reference when it shouldn't

CSCsx95506

CSCsx95506 - Remove feedback link from CPCA and SA

CSCsy04401

CSCsy04401 - SMPP messages are hardcoded to use GSM only

CSCsy10773

CSCsy10773 - Intermittent License Corruption on double-byte Unity systems

CSCsy18918

CSCsy18918 - AvWmEx - Feature request to create mem capture on thread stall

CSCsy68991

CSCsy68991 - Unity - User Network Drops While Call Viewer Open Causes Failover/RNA

 

Engineering solution(s) for defects introduced in CU5.0(1)_ES72

CSCsm82003

CSCsm82003 - Streamsweeper logic deletes DB reference when it shouldn't

CSCsy04401

CSCsy04401 - SMPP messages are hardcoded to use GSM only

CSCsy10773

CSCsy10773 - Intermittent License Corruption on double-byte Unity systems

CSCsx95506

CSCsx95506 - Remove feedback link from CPCA and SA

 

Engineering solution(s) for defects introduced in CU5.0(1)_ES71

CSCso80795

CSCso80795 - CSVPIMConnector stops processing directory updates

CSCsr22843

CSCsr22843 - Enabling Anonymous Authentication still causes NTLM login at Media Maste

 

Engineering solution(s) for defects introduced in CU5.0(1)_ES70

CSCsx68938

CSCsx68938 - AvWm - Exceptions appear in evt after 5.0(1)ES67/69 install

 

Engineering solution(s) for defects introduced in CU5.0(1)_ES69

CSCsx60173

CSCsx60173 - CsBMsgConn - Exception seen in MAPI thread on Doh logoff

CSCsx52714

CSCsx52714 - Call to RegSetKeySecurity in AvWM with NULL causes Acess Violation

CSCsx51489

CSCsx51489 - AvWmEx - Incorrect "stall" report on certain MAPI failures

 

Engineering solution(s) for defects introduced in CU5.0(1)_ES68

CSCsl48610

CSCsl48610 - Unity sends port 0 in SDP information

CSCso60920

CSCso60920 - SIP integration Double transfer, hangs voice mail port during transfer

CSCsv24619

CSCsv24619 - Customer wants to send a message directly from the addressing conversati

CSCsw49826

CSCsw49826 - Unity "ACN follows current transfer rule" does not work as expected

 

Engineering solution(s) for defects introduced in CU5.0(1)_ES67

CSCsi68156

CSCsi68156 - GrantUnityAccess.exe fails with one-way trust between two forest roots

CSCsr52341

CSCsr52341 - SCW: Needs to allow Notes 8.x on Unity server

CSCsv54175

CSCsv54175 - Unity has IP Port conflicts with DNS after MS08-037 installed.

CSCsw49533

CSCsw49533 - Improve the process to enter UMR

 

Engineering solution(s) for defects introduced in CU5.0(1)_ES66

CSCsv80251

CSCsv80251 - Delays in the creation of message monitor images seen under heavy load

CSCsw73149

CSCsw73149 - Unity nt starting Unexpected result in CAvLic::QueryS. Unspecified error

 

Engineering solution(s) for defects introduced in CU5.0(1)_ES65

CSCsi22389

CSCsi22389 - Virtual Bytes / Fragmentation in AvCsMgr

CSCso57915

CSCso57915 - Failure retrieving AVP_RECIPIENT_ASSOCIATED_OBJECT_ID can lead to loop

CSCso71696

CSCso71696 - Application Log is flooded with CiscoUnity_MALEx 30020 and 80040115

CSCsr83300

CSCsr83300 - Cisco PCA MediaMaster Options not filled in from Voice Message window

CSCsr86345

CSCsr86345 - SA>Primary Location page is vulnerable to Cross Site Scripting

CSCsr90209

CSCsr90209 - Add AD 2008 support

CSCsu02149

CSCsu02149 - Quick Play in Cisco PCA directory does not work across Unity servers

CSCsu03848

CSCsu03848 - Request to change the limit of Exchange information store.

CSCsu24172

CSCsu24172 - Unable to configure text pager with more than 64 char on SA

CSCsu36491

CSCsu36491 - Improve RODC check to include all monitored domains

CSCsu49844

CSCsu49844 - Preferred Audio Device Is Not Retrieved Correctly by Media Master

CSCsu79264

CSCsu79264 - Streamsweeper logic fails on cleanup with aliases containing an '

CSCsu79317

CSCsu79317 - Streamline Send with addressee and no msg can cause a loop condition

CSCsu80743

CSCsu80743 - MWI may not function when Unity is partnered with Exchange 2007 cluster

CSCsu95314

CSCsu95314 - Provide method to cap retries on pager notifications

CSCsu98308

CSCsu98308 - Subscriber's Exchange send quota sends header for Sub-to-Sub Msg

CSCsv10048

CSCsv10048 - DOM: Unity does not keep BusinessTelephoneNumber in sync

CSCsv18289

CSCsv18289 - Unity mediamas.cab does not download due to improperly signed certificat

CSCsv24693

CSCsv24693 - Missing stored procedures after running scripts in UnitydbEx

CSCsv46757

CSCsv46757 - AD2008: Writeable DC test fails on Domino systems

CSCsv47328

CSCsv47328 - After loading ES to support AD2008, you can no longer run MSCW

CSCsv93549

CSCsv93549 - Failover: FCW can fail if run after certain ESs applied

CSCsw14641

CSCsw14641 - TTS plays failsafe when email recipients include public folder

CSCsw22585

CSCsw22585 - ExMon: Memory Leak in Ex Cluster outage

 

Engineering solution(s) for defects introduced in CU5.0(1)_ES64

CSCsw43944

CSCsw43944 - Unity 5 ES57 and later are missing files for CSCsg76524

CSCsv37908

CSCsv37908 - If Interview Handler Question Skipped, Unity States Message Has No Audio

 

Engineering solution(s) for defects introduced in CU5.0(1)_ES63

CSCsr91797

CSCsr91797 - AvLic diagnostics don't show Unity location being processed

 

Engineering solution(s) for defects introduced in CU5.0(1)_ES53

CSCsu24205

CSCsu24205 - COS with only read Subscribers access able to edit entries like transfer

CSCsr86971

CSCsr86971 - Anonymous Auth Logon page counts against the session count

CSCsr86943

CSCsr86943 - Authentication bypass w/ anonymous auth

CSCsu54947

CSCsu54947 - Secure Messaging: With Message Aging, new messages treated as expired

CSCsu36173

CSCsu36173 - Static in secure msg playback of forwarded msg with long intro

CSCso77273

CSCso77273 - SIP w/Secure Message plays decoy via TUI if session key missing/expired

CSCsg07329

CSCsg07329 - Listening to all greetings through PIMG/SIP integration fails

CSCsm46139

CSCsm46139 - CUOM voicemail test fails to deliver msg to inbox

CSCsq76448

CSCsq76448 - primary active but ports unregistered after reboot when sec. offline

CSCsr04139

CSCsr04139 - ConvSub error thrown when over quota Domino user signs in via TUI

CSCsr46544

CSCsr46544 - Unity 5 ES48 & 7 ES20 Missing G.729a files.

 

Engineering solution(s) for defects introduced in CU5.0(1)_ES50

CSCsq21143

CSCsq21143 - No sender anounced for interview handlers in Unity 5.0(1)

CSCsr12681

CSCsr12681 - Unity 5.0(1) ES 41 or above breaks Message Notification Timeout

CSCsr22884

CSCsr22884 - IBM Tivoli Access Manager (TAM) with CPCA: Quick Play fails

 

Engineering solution(s) for defects introduced in CU5.0(1)_ES49

CSCsq33110

CSCsq33110 - DUC 124: SCW syscheck needs to allow Notes 8

CSCsq33131

CSCsq33131 - MSCW: Needs to allow Notes 8.x on Unity server

 

Engineering solution(s) for defects introduced in CU5.0(1)_ES48

CSCsm97318

CSCsm97318 - ReportDb_log.ldf or TempLog.ldf fill disk, may cause failsafe

CSCsq01991

CSCsq01991 - Options in Media Master is changed after CPCA logoff and login.

CSCsq21207

CSCsq21207 - Information Store offline/online causes resync only to partner store

CSCsq46994

CSCsq46994 - Unity Domino failover causes MWI out of synch

CSCsq66489

CSCsq66489 - Unity 5.0(1) Domino:6.5.4 AvCs exception caused by UCUnseen delete

CSCsq71091

CSCsq71091 - ES41 Breaks Notification Conversation Authentication for Unity 5.0(1)

CSCsq76303

CSCsq76303 - Exception in MiuLine:Play locks wave resource & port

 

Engineering solution(s) for defects introduced in CU5.0(1)_ES45

CSCsq23172

CSCsq23172 - Fea-Req - Create only needed Exchange search folders based on COS

CSCsq07376

CSCsq07376 - Move 5 MALEx registry settings to sql

 

Engineering solution(s) for defects introduced in CU5.0(1)_ES44

CSCso96540

CSCso96540 - Unity should write eventlog warning when MAPI stalls

 

Engineering solution(s) for defects introduced in CU5.0(1)_ES43

CSCsg64120

CSCsg64120 - Unity MWI resync performance needs improvement

 

Engineering solution(s) for defects introduced in CU5.0(1)_ES42

CSCso65982

CSCso65982 - Need to configure dtmf key to disable notification device over TUI

 

Engineering solution(s) for defects introduced in CU5.0(1)_ES41

CSCso68194

CSCso68194 - CUBI does not set PAGER1 or VMI _TEXT_AFTER_DIAL_DIGITS

CSCsm90314

CSCsm90314 - Dom: message notification re-sent on MWI Resync

CSCsm73465

CSCsm73465 - Secure messages forwarded twice have static via SIP integrations

 

Engineering solution(s) for defects introduced in CU5.0(1)_ES40

CSCso09732

CSCso09732 - IBM Tivoli Access Manager (TAM) with CPCA: TRAP failure

 

Engineering solution(s) for defects introduced in CU5.0(1)_ES39

CSCso27942

CSCso27942 - PCA quickplay and message count not updated automatically

CSCsi73888

CSCsi73888 - PCA Unity4.2.1- UK language reverse day with month in Alternate Greeting

CSCsm80598

CSCsm80598 - TdsProxy fails due to corrupted Performance Counter Registry

CSCsm81105

CSCsm81105 - SIP diags intermittantly cause Unity to shut down

CSCeb55381

CSCeb55381 - Deleting large messages via the TUI results in longer delays

CSCsc34937

CSCsc34937 - Unity plays incorrect time when server set for Sydney/Melbourne, Aus

CSCsd41201

CSCsd41201 - Address Searcher: Results not returned during message send

CSCsd41215

CSCsd41215 - Address Searcher: local subs not returned in global directory search

CSCsd45360

CSCsd45360 - Exception caught and handled in ConvSub.DLL!

CSCsd45379

CSCsd45379 - Fail to load TZI data from registry

CSCsd65847

CSCsd65847 - Blackberry - fails if exchange alias does not match legacy mailbox DN

CSCsd69934

CSCsd69934 - #2 does not work on cross server transfer

CSCsd96329

CSCsd96329 - Reply All function is not available - Exchange only

CSCse16249

CSCse16249 - Feat-req - Pre/Post-pend digit manipulation for CH

CSCse43241

CSCse43241 - Unity Future Delivery of message feature not working for some dates

CSCse48174

CSCse48174 - STREAM: If addressing is skipped during OC msg fwd, cannot fwd message

CSCse51330

CSCse51330 - SIGNIN: Wrong subscriber prompted to change password

CSCse62754

CSCse62754 - Large NDRs cause delay upon retrieval via the TUI

CSCse64410

CSCse64410 - Conv - Request to offer full mbx check for outside caller for Dom

CSCse99215

CSCse99215 - Msg with large no of recipients/DL may result in dead air & pegs AvCsMgr

CSCsf08292

CSCsf08292 - TUI interface incorrectly reports closed greeting is active

CSCsf10951

CSCsf10951 - Addressing prompt heard after selection to leave msg for sub

CSCsf14610

CSCsf14610 - Reply-To-All to a large number of recipients can cause delays..

CSCsf19805

CSCsf19805 - Conversation performance: Some scripts do not need JavaScript states

CSCsf20406

CSCsf20406 - Conversation JavaScript extensions could cause heap corruption

CSCsf31161

CSCsf31161 - TUI - wrong prompt after reply-all key press 42 and after deleting the

CSCsg07147

CSCsg07147 - Unity Conversation Java States do not have any diags

CSCsg10167

CSCsg10167 - Unity Conv JavaScript garbage collection needs diags, config, limits

CSCsg13407

CSCsg13407 - Cisco Unity conversation JavaState performance needs improvement

CSCsg28060

CSCsg28060 - Cannot address message to DL when search returns more than one match

CSCsg52066

CSCsg52066 - Subscriber not able to toggle between Standard and Alternate greeting

CSCsg90913

CSCsg90913 - Inconsistent subject line on subscriber to subscriber message

CSCsg98216

CSCsg98216 - CVM: TUI mailbox reset performance issues

CSCsh10815

CSCsh10815 - After record prompt incorrect for Login in at Greeting with Record First

CSCsh39245

CSCsh39245 - Release transfer to non-local subscriber extension does not convert xfer

CSCsh55135

CSCsh55135 - Message Notification only accepts first 20 digits when setup over TUI

CSCsh56194

CSCsh56194 - Cross-server transfers not accepted to VPIM Bridge AMIS subs

CSCsi01116

CSCsi01116 - sub restricted from sending to PDLs can still reply-all to PDLs

CSCsi01131

CSCsi01131 - Unity should prevent occurrences of accidental reply-all to PDLs

CSCsi02306

CSCsi02306 - ACN should follow the active transfer rule

CSCsi77374

CSCsi77374 - Unity Mobile Messaging Cannot Handle Spaces

CSCsi82851

CSCsi82851 - Crossbox: transfer fails with Handoff Response = ##

CSCsi86913

CSCsi86913 - Crossbox: No configurable timeout for digits received during transfer

CSCsj16707

CSCsj16707 - Crossbox showing event log warnings on caller disconnect

CSCsj80282

CSCsj80282 - User name with Apostrophe will generate error

CSCsk56884

CSCsk56884 - Subscriber sign in should respect system first & inter digit dtmf delays

CSCsl10496

CSCsl10496 - Conversation Exception can cause Unity to ring-no-answer (RNA)

 

Engineering solution(s) for defects introduced in CU5.0(1)_ES38

CSCso00238

CSCso00238 - UmrSynchSvr process leaks Notes handles in Unity for Domino

CSCsm10385

CSCsm10385 - MWI Refresh/resync turns MWI Off for New Urgent Domino Msg

CSCsk88930

CSCsk88930 - Duplicate Alias can cause system to become unresponsive

CSCsm32946

CSCsm32946 - DST Australia Unity: Update for Unity

CSCsh54775

CSCsh54775 - SA: Schedules other than 'Always' don't work

 

Engineering solution(s) for defects introduced in CU5.0(1)_ES35

CSCsm13660

CSCsm13660 - Miu returns wrong End Position when stopped during Phrase Play

CSCsm11043

CSCsm11043 - SIP/PIMG needs configurable answer delay

 

Engineering solution(s) for defects introduced in CU5.0(1)_ES34

CSCsh5477

CSCsh5477

CSCsi95296

CSCsi95296 - Optional Conversion Help (Zero for Help) is not functioning

 

Engineering solution(s) for defects introduced in CU5.0(1)_ES33

CSCsl58232

CSCsl58232 - SIP: DTMF entries during TUI conversation causes UNITY to shutdown.

 

Engineering solution(s) for defects introduced in CU5.0(1)_ES32

CSCsl68812

CSCsl68812 - Unity Domino always replies with history.

CSCsk79469

CSCsk79469 - DST: Venezuela

CSCsg13140

CSCsg13140 - Subscriber Account page date format incorrect

CSCsd39975

CSCsd39975 - PCA cannot read or write to database when JDBC connections are refused

CSCdz19265

CSCdz19265 - DOM: GrantUnityAccess does not list associations correctly

CSCsl32479

CSCsl32479 - Secure: voicemail reply to email is not encrypted

CSCsi80906

CSCsi80906 - MM:when config'd delay in hearing greeting

CSCsk44675

CSCsk44675 - Multithreading issues with AMIS conversations with Domino

CSCsk24325

CSCsk24325 - PhraseServer errors when subscriber set to use CVM conversation

CSCsk67827

CSCsk67827 - MWI's may fail for PIMG integrations greater than the first integration.

CSCsj03459

CSCsj03459 - Streamlined Conversations are inconsistent

CSCsd16651

CSCsd16651 - When invalid password entered at known extension, do not prompt for ID

 

Engineering solution(s) for defects introduced in CU5.0(1)_ES31

CSCsk79469

CSCsk79469 - DST: Venezuela

CSCsg13140

CSCsg13140 - Subscriber Account page date format incorrect

CSCsd39975

CSCsd39975 - PCA cannot read or write to database when JDBC connections are refused

CSCdz19265

CSCdz19265 - DOM: GrantUnityAccess does not list associations correctly

CSCsl32479

CSCsl32479 - Secure: voicemail reply to email is not encrypted

 

Engineering solution(s) for defects introduced in CU5.0(1)_ES30

CSCsi80906

CSCsi80906 - MM:when config'd delay in hearing greeting

 

Engineering solution(s) for defects introduced in CU5.0(1)_ES27

CSCsk85481

CSCsk85481 - Dom: csClient change to allow anonymous remote access

CSCsk84997

CSCsk84997 - AvMMProxy changes to allow anonymous access

 

Engineering solution(s) for defects introduced in CU5.0(1)_ES26

CSCsk81371

CSCsk81371 - Dom: Allow Unity to run without delete permission on names.nsf

 

Engineering solution(s) for defects introduced in CU5.0(1)_ES25

CSCsk44675

CSCsk44675 - Multithreading issues with AMIS conversations with Domino

 

Engineering solution(s) for defects introduced in CU5.0(1)_ES24

CSCsk84979

CSCsk84979 - PCA: Remove MediaMaster from Unity Assistant

 

Engineering solution(s) for defects introduced in CU5.0(1)_ES23

CSCsk24325

CSCsk24325 - PhraseServer errors when subscriber set to use CVM conversation

CSCsk67827

CSCsk67827 - MWI's may fail for PIMG integrations greater than the first integration.

 

Engineering solution(s) for defects introduced in CU5.0(1)_ES22

CSCsj03459

CSCsj03459 - Streamlined Conversations are inconsistent

CSCsd16651

CSCsd16651 - When invalid password entered at known extension, do not prompt for ID

 

Engineering solution(s) for defects introduced in CU5.0(1)_ES21

CSCsk13091

CSCsk13091 - VML: MM: Phone View inoperable for DNs of 10 digits or longer

CSCsi88008

CSCsi88008 - AvConcCVMENU006.wav causes call to terminate prematurely

 

Engineering solution(s) for defects introduced in CU5.0(1)_ES20

 

Engineering solution(s) for defects introduced in CU5.0(1)_ES19

CSCsk07775

CSCsk07775 - ML:IH language setting not honored

 

Engineering solution(s) for defects introduced in CU5.0(1)_ES18

 

Engineering solution(s) for defects introduced in CU5.0(1)_ES17

CSCsk09343

CSCsk09343 - ML:sub's conversation lang setting not honored by TTS

 

Engineering solution(s) for defects introduced in CU5.0(1)_ES16

CSCsk16190

CSCsk16190 - ML: error when creating new subscribers

 

Engineering solution(s) for defects introduced in CU5.0(1)_ES15

CSCsj43233

CSCsj43233 - Ex2000/2003: MAPI address book providers Global Catalog failover broke

CSCsi34632

CSCsi34632 - Unity perform a transfer instead of hang up during on Hold in SIP

CSCsi85034

CSCsi85034 - Extension remapping fails for calling # with SIP Fwd'd calls

CSCsi98311

CSCsi98311 - PIMG: Notifier should disable port when PIMG unavailable

CSCsj20642

CSCsj20642 - PIMG: UTIM does not allow 4-span TIMG for 96 ports

CSCsj63332

CSCsj63332 - UTIM - Option to add TIMG missing from integration menu

CSCsk03413

CSCsk03413 - ML:SA:click on hotlink to transfer target subscriber, see 404

CSCsc86904

CSCsc86904 - WS03: Cannot log back in to SA after timeout

CSCsg76524

CSCsg76524 - BusinessLogicManagerSvr.dll violates DLLMain rules and causes deadlock

 

Engineering solution(s) for defects introduced in CU5.0(1)_ES14

CSCsk06752

CSCsk06752 - SA does not update CallHandler Message Recipient

 

Engineering solution(s) for defects introduced in CU5.0(1)_ES13

CSCsj97835

CSCsj97835 - "Failed to get resource from LicFileWizRes" on upgrade

 

Engineering solution(s) for defects introduced in CU5.0(1)_ES9

CSCsj81527

CSCsj81527 - Unity Inbox: time stamp adjustment not valid for DST change in 2007 NZ

 

Engineering solution(s) for defects introduced in CU5.0(1)_ES7

CSCsj87141

CSCsj87141 - Some LANGs with TTS engines not accessible via SA

 

Engineering solution(s) for defects introduced in CU5.0(1)_ES4

CSCab12345

CSCab12345

CSCsj43233

CSCsj43233 - Ex2000/2003: MAPI address book providers Global Catalog failover broke

 

Engineering solution(s) for defects introduced in CU5.0(1)_ES3

CSCsd75160

CSCsd75160 - MessageMonitor: Japanese caller ID is garbled on MM window

CSCsj20108

CSCsj20108 - JPN:Phone View: Japanese caller ID is garbled

CSCsj26904

CSCsj26904 - Phone View: non-ASCII caller ID is garbled when locale is English

CSCsj28921

CSCsj28921 - MM: Kanji strings are shown on 7940/7960

CSCsj28936

CSCsj28936 - Phone View: Kanji strings are shown on 7940/7960

CSCsj37841

CSCsj37841 - MM: 7940/7960 can't display Japanese texts with CUCM 4.x

CSCsj37849

CSCsj37849 - Phone View: 7940/7960 can't display Japanese texts with CUCM 4.x

CSCsj29032

CSCsj29032 - VML: Msg from network blind address displays as unknown caller

 

Engineering solution(s) for defects introduced in CU5.0(1)_ES2

CSCsj57251

CSCsj57251 - Errors during Play Speed Adj with g.711 to g.729a conversion

 

Engineering solution(s) for defects introduced in CU5.0(1)_ES1

CSCsj46466

CSCsj46466 - failover: Add "Enable File Replication" option

 


End Of Document