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Table Of Contents
Release Notes for Cisco Unity Releases 5.0(1) and 5.0(1a)
Determining the Software Version
Cisco Unity Voice Connector for Microsoft Exchange
Active Directory Schema Extensions for Cisco Unity with Exchange
Cisco Personal Communications Assistant
Cisco Unity ViewMail for Microsoft Outlook
New and Changed Requirements and Support—Release 5.0(1)
Active Directory 2008 Global Catalog Servers May Require Registry Changes
Active Directory 2008 R2 Is Supported
Active Directory Schema Extensions Required for Cisco Unity with Exchange
Available Languages for Cisco Unity Components
Cisco Unity with Exchange: Cisco Unified Personal Communicator
Cisco Unity with Exchange: Exchange Server 2010
Cisco Unity with Exchange: Exchange Server 2007
Cisco Unity-CM TSP Version 8.2(1)
Cisco Unity Integration Guides
Interface Reference Guide for the Cisco Unity Administrator
Cisco Unity Voice Connector for Microsoft Exchange 2003/2000 Version 12.0(1)
Failover When Cisco Unity Servers Are Separated by a Firewall
IMAP and Cisco Unity Inbox Limits Increased for Selected Servers
Microsoft Service Packs Required with Cisco Unity
Mobile Message Access for BlackBerry Version 1.0(1) Is No Longer Supported
Phone System Integrations Qualified for Use with Cisco Unity
Software Qualified for Use on Cisco Unity Subscriber Workstations
Software That Is No Longer Supported for Use on Cisco Unity Subscriber Workstations
Utility Updates in the Cisco Unity Tools Depot
New Functionality—Release 5.0(1)
Cisco Unity Conversation Enhancements
Cisco Unity with Domino: Full Mailbox Warnings
Cisco Unity with Domino: Full Mailbox Check When an Outside Caller Attempts to Leave a Message
Configuring the Behavior for Replying to All Recipients of a Message
Conversation Settings Added to the Cisco Unity Assistant
Conversation Timeout Setting Added to Cisco Unity Administrator
Custom Keypad Mapping Conversations Can Be Reset to Cisco Internal Mappings
Customizing the Subscriber Setup Options Menu
Offering More Options at the Main Menu
Offering the Option to Revert to Default Message Playback Speed
Press-or-Say Phone Input Style
Specifying Per Subscriber the Addressing Order When Sending or Forwarding Messages
Specifying Per Subscriber the Conversation Styles Offered in the Cisco Unity Assistant
Specifying Per Subscriber Whether Messages Are Sent Upon Hang-Up
Cisco Unity with Exchange: Message Store Configuration Wizard Prompts You to Enable Circular Logging
Cisco Unity with Exchange: Trusted Internet Subscribers and Trusted Internet Locations
Custom Key Map Wallet Card Wizard Enhancements
Distribution of Microsoft Updates Recommended for Use with Cisco Unity
Simulating Abbreviated Extensions
Subscriber Partitioning for Message Addressing by Phone
Tracking Unified Messaging Subscribers
Changed Functionality—Release 5.0(1)
Cisco Unity Conversation Changes
Conversation Behavior for Replying to All Recipients of a Message
Conversation Settings Removed from Advanced Settings Tool
Custom Key Map Conversations Preserved During an Upgrade
Cisco Unity Assistant: Send Message Style Setting Moved to the Phone Menu Preferences Page
Specifying the Transfer Settings for Alternate Contact Numbers
Switching Search Mode by Pressing ## or 00
Cisco Unity with Exchange: Create Cisco Unity Subscribers with Disabled Active Directory Accounts
Cisco Unity with Exchange: Private Secure Messaging
Message Notifications and Message Waiting Indicators
On-Box Message Store with Failover for Cisco Unity Voice Messaging Configuration
Phone System Integrations Limited Only by Licensed Ports
Route Forwarded Calls by the First or Last Redirecting Number
SMTP Networking Not Supported (Cisco Unity With Microsoft Exchange Only)
Support for Up to 144 Voice Messaging Ports
Tempu Logs Provide a History of Each Installation and Upgrade
Installation and Upgrade Information
Downloading Software for Cisco Unity 5.0(1)
Upgrading to Cisco Unity 5.0(1)
Installing Cisco Unity 5.0(1) for the First Time
Installation and Upgrade Notes
Cisco Unity Malfunctions After Exchange 2000 EDSLock Script Is Run
Customizing Cisco Unity System Prompts Is Not Supported
Example Subscriber Account Is Not Created During Cisco Unity Installation
Navigation Pane May Be Blank When Viewing the Cisco Unity Administrator in Japanese
Upgrade Effect on Diagnostic Traces and the Intel Dialogic Quiet Parameter
Upgrade from Cisco Unity 4.x Requires an Upgrade License
Using Chinese-PRC, Chinese-Taiwan, Chinese-Hong Kong SAR, Japanese, and Korean Text to Speech
Cisco Unity with Exchange: Subscriber Lookups Fail to Find Subscriber Names in Japanese
Delay When Subscribers Press 00 to Switch Search Modes in Cisco Unity Conversation
Text to Speech Does Not Read Name in the From Field in E-Mail
Windows Application Event Log May Not Display Third-Party Product Name in Start-Up Log Entry
Open Caveats—Releases 5.0(1) and 5.0(1a)
Resolved Caveats—Releases 5.0(1) and 5.0(1a)
System Administration Guide for Cisco Unity: Phone View Features
Cisco Unity Integration Guides: Planning How the Voice Messaging Ports Will Be Used by Cisco Unity
System Administration Guide for Cisco Unity: Phone View Features
System Administration Guide for Cisco Unity: Disabling Voice Recognition for All Subscribers
System Administration Guide for Cisco Unity: SMTP Message Notifications
Installing a Cisco Unity Demonstration System
Limits on a Cisco Unity Demonstration System
Enabling a Cisco Unity Demonstration System with the Default License File
Enabling a Cisco Unity Demonstration System with the Time-Limited License File
Upgrading a Cisco Unity 4.x Demonstration System to a Cisco Unity 5.0(1) Demonstration System
Converting a Cisco Unity Demonstration System to a Standard System
Removing Voice-Recognition Software from the Cisco Unity Server
Obtaining Documentation and Submitting a Service Request
Release Notes for Cisco Unity Releases 5.0(1) and 5.0(1a)
Revised April 4, 2012 (Originally published May 31, 2007)These release notes contain information on downloading software, new and changed support, new and changed functionality, limitations and restrictions, and open and resolved caveats for Cisco Unity Releases 5.0(1) and 5.0(1a).
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Release 5.0(1a) contains a fix for one defect that affected upgrades from Cisco Unity 4.x to version 5.0(1). (See the "Cisco Unity Release 5.0(1a)" section.) Nothing else is different.
Note the following information:
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Release 5.0(1a) contains no engineering specials (ESes). With the exception of the one defect fix, it is the same as the 5.0(1) base.
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Note
Contents
These release notes contain the following sections:
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System Requirements
The following documents list the most current Cisco Unity requirements and are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html:
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Compatibility Information
The following documents list the most current version combinations qualified for use with Cisco Unity and are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_device_support_tables_list.html:
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Determining the Software Version
This section contains procedures for determining the version in use for the following software:
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Cisco Unity
To Determine the Cisco Unity Version in Use by Using the Gather Unity System Info Utility (Cisco Unity 5.0(1a) Only)
Step 1
Step 2
When version 5.0(1a) is installed, the following line will appear in the Unity Install Information section:
Unity version = 5.0(1.0) (A Version)
To Determine the Cisco Unity Version in Use by Using the UpgradeDatabase_003_021.sql File (Cisco Unity 5.0(1a) Only)
Step 1
(For example, on a system on which U.S. English is installed, browse to the Localize\DefaultConfiguration\ENU directory.)
Step 2
The version of Cisco Unity installed is 5.0(1a).
The version of Cisco Unity installed is 5.0(1).
To Determine the Cisco Unity Version in Use by Using the Cisco Unity Administrator (5.0(1) Only)
In the Cisco Unity Administrator, go to the System > Configuration > Software Versions page. The Cisco Unity version is displayed in the Cisco Unity Build Number field.
Cisco Unity-CM TSP
To Determine the Cisco Unity-CM TSP Version in Use by Using the Cisco Unity Telephony Integration Manager
Step 1
Step 2
Step 3
To Determine the Cisco Unity-CM TSP Version in Use by Using the AvSkinny.tsp File
Step 1
Step 2
Step 3
Step 4
Cisco Unity Voice Connector for Microsoft Exchange
This section contains two procedures. Do the procedure for your version of Cisco Unity.
To Determine the Voice Connector Version in Use: Cisco Unity 4.0 and Later, Voice Connector 10.0 and Later
Step 1
Step 2
or Exchange 2003<ExchangeServerPath>\VoiceGateway\Bin
<ExchangeServerPath>\Connect\Voice\Bin
Step 3
Step 4
Step 5
To Determine the Voice Connector Version in Use: Cisco Unity 3.0 Through 3.1
Step 1
Step 2
<ExchangeServerPath>\VoiceGateway\Bin\LocalizedFiles\ENU
<ExchangeServerPath>\Voice\Bin\LocalizedFiles\ENU
Step 3
Step 4
Active Directory Schema Extensions for Cisco Unity with Exchange
To View the Version of the Schema Extensions
Step 1
This folder contains subfolders that are named based on the date on which ADSchemaSetup was run.
Step 2
This folder contains a separate folder for Avdirmonex2k.ldf (Cisco Unity schema extensions), Omnigateway.ldf (Cisco Unity Bridge extensions), and Vpimgateway.ldf (VPIM extensions).
Step 3
Step 4
Step 5
Step 6
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Note that the version displayed is the Cisco Unity version when the LDIF file was last modified, which may be older than your Cisco Unity version.
The following example shows two parts of an ldif.log file for the Avdirmonex2k.ldf extensions for a server that was installed using a version 4.2(1), and then upgraded to 5.0(1):
51: CN=cisco-Ecsbu-UM-Schema-Version,CN=Schema,CN=Configuration,DC=Media,DC=cisco-uty-123456,DC=cisco,DC=comEntry DN: CN=cisco-Ecsbu-UM-Schema-Version,CN=Schema,CN=Configuration,DC=Media,DC=cisco-uty-123456,DC=cisco,DC=comchange: modifyAttribute 0) Description:Unity 4.2Attribute or value exists, entry skipped....106: CN=cisco-Ecsbu-UM-Schema-Version,CN=Schema,CN=Configuration,DC=Media,DC=cisco-uty-123456,DC=cisco,DC=comEntry DN: CN=cisco-Ecsbu-UM-Schema-Version,CN=Schema,CN=Configuration,DC=Media, DC=cisco-uty-123456,DC=cisco,DC=comchange: modifyAttribute 0) Description:Cisco Unity 5.0Entry modified successfully.
G.729a Audio Codec
When the G.729a audio codec has been installed on the Cisco Unity server or on a subscriber workstation, do the following procedure to determine the codec version.
To Determine the G.729a Audio Codec Version in Use
Step 1
Step 2
Step 3
Step 4
Cisco Personal Communications Assistant
To Determine the Cisco Personal Communications Assistant (PCA) Version in Use
Step 1
Step 2
Step 3
Step 4
The Cisco Unity version is displayed. The Cisco PCA version is the same as the Cisco Unity version.
Cisco Unity ViewMail for Microsoft Outlook
There are two ways to determine the version of ViewMail in use on a subscriber workstation. Do either procedure, as applicable.
To Determine the ViewMail Version in Use from Add/Remove Programs (ViewMail version 4.05 and Later Only)
Step 1
Step 2
To Determine the ViewMail Version in Use from Outlook
In the Outlook Inbox on the subscriber workstation, on the Help menu, click About ViewMail.
Related Documentation
For descriptions and URLs of Cisco Unity documentation on Cisco.com, refer to the Documentation Guide for Cisco Unity. The document is shipped with Cisco Unity and is available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_documentation_roadmaps_list.html.
New and Changed Requirements and Support—Release 5.0(1)
This section contains information about new and changed requirements and support in the Cisco Unity Release 5.0(1) time frame only. Refer to the release notes of the applicable version for information on new and changed support with earlier versions of Cisco Unity. Release notes for all versions of Cisco Unity are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.
Active Directory 2008 Global Catalog Servers May Require Registry Changes
Added June 9, 2010If the Microsoft Messaging API (MAPI) installed on a Cisco Unity 5.0 server is accessing an Active Directory 2008 (including R2) global catalog server (GC), a change to the registry on the GC may be required. For information on determining whether the change is required and, if so, how to make the change, see the "Troubleshooting Guide for Cisco Unity Release 5.x (With Microsoft Exchange): Subscriber and Administrator Access" section under "Documentation Updates."
Active Directory 2008 R2 Is Supported
Revised April 4, 2012The Cisco Unity server can be a member server in an Active Directory 2008 R2 domain in either Unified Messaging or Voice Messaging configurations. All domain and forest functional levels are supported, including the levels formerly known as mixed mode and native mode. Note the following:
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Engineering specials are available at http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=278875240. (From the Downloads page, expandProducts > Voice and Unified Communications > Unified Communications Applications > Voice Mail and Unified Messaging > Cisco Unity , and click Cisco Unity Version 5.0 > Unity System Software.)
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Active Directory Schema Extensions Required for Cisco Unity with Exchange
Several Cisco Unity-specific attributes, an Aux class, and a Structural class were added to Avdirmonex2k.ldf, and the schema was extended in ways that will reduce the need for further schema extensions in the future. For more information, see the white paper Cisco Unity Data and the Directory (All Versions with Microsoft Exchange) at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_white_papers_list.html.
For Omnigateway.ldf (Bridge Connector) and Vpimgateway.ldf (VPIM Connector), only the version number was changed. However, if the Active Directory schema was extended for Bridge Networking and/or VPIM Networking in the past and you do not extend the schema with the corresponding Cisco Unity 5.0(1) changes, the Cisco Unity Permissions wizard will not let you proceed.
The 5.0(1) extensions must be applied to the Active Directory schema when installing or upgrading to Cisco Unity 5.0(1):
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Note that the changes are backward compatible with earlier versions of Cisco Unity. If you have multiple servers connected through Digital Networking, you can apply the required schema updates in order to upgrade one Cisco Unity server to 5.0(1) even if other servers continue to run earlier versions of Cisco Unity. You can also apply the schema extensions well in advance of upgrading the first server to Cisco Unity 5.0(1). For a list of Cisco Unity version combinations that are supported for networked Cisco Unity servers, refer to the "Digital Networking Requirements for Cisco Unity with Exchange" section of Networking Options Requirements for Cisco Unity at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.
Available Languages for Cisco Unity Components
This section lists the languages in which Cisco Unity components are available. Languages added with this release are marked with an asterisk(*).
Cisco Personal Communications Assistant
Chinese-Hong Kong SAR, Chinese-PRC, Chinese-Taiwan, Danish-Denmark, Dutch-Belgium, English-United States, French-France, German-Germany, Hungarian-Hungary, Italian-Italy, Japanese-Japan, Korean-Korea, Polish-Poland, Portuguese-Brazil, Russian-Russia, Spanish-Colombia, Spanish-Spain
Cisco Personal Communications Assistant (PCA) Help
English-United States
Cisco Unity Administrator
English-United States, French-France, German-Germany, Japanese-Japan
Cisco Unity Administrator Help
English-United States, Japanese-Japan
Cisco Unity Phone View
Added August 31, 2007Chinese-Hong Kong SAR*, Chinese-PRC*, Chinese-Taiwan*, Danish-Denmark*, Dutch-Netherlands*, English-United States*, French-France*, German-Germany*, Hungarian-Hungary*, Italian-Italy*, Japanese-Japan*, Korean-Korea*, Polish-Poland*, Portuguese-Portugal*, Russian-Russia*, Spanish-Spain*
IBM Lotus Domino Unified Communications (DUC) for Cisco—csClient
Chinese-Simplified, Chinese-Taiwan, English, English-International, French, German, Italian, Japanese, Korean, Portuguese, Spanish
(For information on whether support for other languages has been added, refer to the IBM Lotus Domino website.)
IBM Lotus Domino Unified Communications (DUC) for Cisco—csAdmin and csServer
English, English-International, French, German, Japanese
(For information on whether support for other languages has been added, refer to the IBM Lotus Domino website.)
System prompts
Arabic-Saudi Arabia, Chinese-Hong Kong SAR, Chinese-PRC, Chinese-Taiwan, Czech-Czech Republic, Danish-Denmark, Dutch-Belgium, Dutch-Netherlands, English-Australia, English-Canada, English-New Zealand, English-United Kingdom, English-United States, English TTY/TDD-United States, French-Canada, French-France, German-Germany, Hungarian-Hungary, Italian-Italy, Japanese-Japan, Korean-Korea, Norwegian-Bokmål, Polish-Poland, Portuguese-Brazil, Portuguese-Portugal, Russian-Russia, Spanish-Colombia, Spanish-Spain, Swedish-Sweden
Text-to-speech engine
Chinese-Hong Kong SAR, Chinese-PRC, Chinese-Taiwan, Danish-Denmark, Dutch-Netherlands, English-United Kingdom, English-United States, French-Canada, French-France, German-Germany, Italian-Italy, Japanese-Japan, Korean-Korea, Norwegian-Bokmål, Portuguese-Brazil, Portuguese-Portugal, Spanish-Spain, Swedish-Sweden
ViewMail for Outlook
Chinese-Hong Kong SAR, Chinese-PRC, Chinese-Taiwan, Danish-Denmark, Dutch-Netherlands, English-United States, French-France, German-Germany, Hungarian-Hungary, Italian-Italy, Japanese-Japan, Korean-Korea, Polish-Poland, Portuguese-Brazil, Russian-Russia, Spanish-Colombia, Spanish-Spain
ViewMail for Outlook Help
English-United States
Voice-recognition engine
English-United States
Product documentation for administrators/installers
English-United States, Japanese-Japan
Product documentation for end users
English-United States, Japanese-Japan
Cisco Unity Release 5.0(1a)
Added February 3, 2009Release 5.0(1a) contains an update to a single SQL upgrade script to fix CSCsm15661.
Cisco Unity DVD 1 has been rereleased to include the update and has been renumbered 5.0(1a); in addition, the DVD 1 image is available on the Cisco Unity 5.0 Software Download page on Cisco.com (see the "Downloading Software for Cisco Unity 5.0(1)" section).
The defect affected upgrades from Cisco Unity 4.x to version 5.0(1); the settings for standard and closed transfer rules for call handlers were being overwritten with the settings for the alternate transfer rule.
Cisco Unity with Domino: Lotus Domino 6.0 and Notes 6.0 Are Not Supported for New Installations of Cisco Unity 5.0(1)
On the IBM website, the document "End of Service (EOS) of Lotus Notes and Domino 6.0.x" indicates that Lotus Notes 6.0.x and Lotus Domino 6.0.x are end of service effective April 30, 2007. As a result, for new Cisco Unity 5.0(1) systems, you cannot install Lotus Notes 6.0.x on the Cisco Unity 5.0(1) server, and you cannot home Cisco Unity 5.0(1) subscriber mailboxes on a Lotus Domino 6.0.x server. However, if you are upgrading from Cisco Unity 4.x to Cisco Unity 5.0(1), you do not need to upgrade Notes or Domino.
Cisco Unity with Exchange: Changing the Partner Exchange Server from Exchange 2007 to Exchange 2003 or 2000 Is Not Supported
Added August 27, 2009Changing the partner Exchange server from an Exchange 2007 server to an Exchange 2000 or 2003 server has not been tested and is not supported.
For information on changing the partner Exchange server:
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Cisco Unity with Exchange: Cisco Unified Personal Communicator
Subscribers can use Cisco Unified Personal Communicator version 1.2 or later to view, play, and delete Cisco Unity voice messages. Cisco Unified Personal Communicator must be configured to use the IMAP messaging protocol to connect to Cisco Unity. Refer to the Installation Guide for Cisco Unified Personal Communicator at http://www.cisco.com/en/US/products/ps6844/prod_installation_guides_list.html.
Cisco Unity with Exchange: Exchange Server 2010
Added June 2, 2010Cisco Unity now supports Exchange 2010 as the message store and/or as the partner Exchange server in a Unified Messaging configuration. To use Exchange 2010 with Cisco Unity, you must install Cisco Unity 5.0 Engineering Special (ES) 85 or later. For information on downloading the ES and procedures for configuring Cisco Unity to use Exchange 2010, see Using Microsoft Exchange 2010 with Cisco Unity Versions 7.0 and 5.0 at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/7x/using_exch2010/usingex2010withcu7x5x.html.
Cisco Unity with Exchange: Exchange Server 2007
Cisco Unity now supports Exchange 2007 as the message store. Note the following limitations:
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With Exchange 2000 or Exchange 2003, you can store e-mail messages in one Exchange message store, store Cisco Unity voice messages in another message store, and view both types of messages in a Microsoft Outlook Inbox. In this configuration, known as integrated messaging, you:
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Exchange 2007 does not support TNEF-encoded IMAP, but you can still use an integrated messaging configuration with Exchange 2007 if you store e-mail in Exchange 2007 and store Cisco Unity voice messages in Exchange 2000 or Exchange 2003.
Cisco Unity-CM TSP Version 8.2(1)
Cisco Unity-CM TSP 8.2(1) is qualified for use with Cisco Unity version 5.0(1). For information on the Cisco Unity-CM TSP, refer to Release Notes for Cisco Unity-CM TSP Release 8.2(1) at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.
(The Cisco Unity-CM TSP is used only for SCCP integrations with Cisco Unified CM and Cisco Unified CM Express.)
Cisco Unity Documentation
The section lists new product documentation available with this release.
Cisco Unity User Guide
The Cisco Unity User Guide has been divided into four guides so that administrators can easily choose content relevant to subscribers based on the features and functionality enabled for them:
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Note that the default key presses have been removed from procedures in the User Guide for the Cisco Unity Phone Interface. Instead, steps tell subscribers to choose menu options based on the prompts they hear (for example: Step 2 From the Main menu, choose the options Setup Options > Personal Settings > Change Password.). With this change, procedures are relevant for all subscribers, regardless of whether they are enabled for a custom conversation (created with the Custom Key Map utility), the default Cisco Unity conversation, or one of the optional premapped Cisco Unity conversations.
Administrators can use the Wallet Card wizard to produce cards that show the key presses for customized conversations and for Cisco Unity premapped conversations. For information on using the wizard, refer to the "Subscriber Orientation" chapter of the System Administration Guide for Cisco Unity at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_maintenance_guides_list.html.
All of the user guides—as well as the User Guide for Mobile Message Access for BlackBerry—are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_user_guide_list.html.
Cisco Unity Integration Guides
Certain Cisco Unity integration guides have been compiled into single books and are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_installation_and_configuration_guides_list.html:
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Interface Reference Guide for the Cisco Unity Administrator
This guide to the Cisco Unity Administrator is arranged according to the graphical user interface (GUI) pages in the web application, with chapters for each main area of the interface and sections for each page. Full definitions—including default values and minimum and maximum values, where applicable—are provided for all fields in the interface. The guide is available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_maintenance_guides_list.html.
Cisco Unity Voice Connector for Microsoft Exchange 2003/2000 Version 12.0(1)
Voice Connector for Exchange 2000 12.0(1) is qualified for use with Cisco Unity version 5.0(1). For information on the Voice Connector, refer to Release Notes for Cisco Unity Voice Connector for Microsoft Exchange 2000 Release 12.0(1) at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.
We recommend that you use the latest version of the Voice Connector that is supported for your version of Cisco Unity. If you call Cisco TAC with a problem related to networking, the Cisco TAC engineer may require that you upgrade to a newer supported version of the Voice Connector, if one is available.
For the most current compatibility information, refer to Networking Options Requirements for Cisco Unity at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.
Failover When Cisco Unity Servers Are Separated by a Firewall
Revised April 16, 2008If Exchange is the message store, Cisco Unity failover supports connections when the primary and secondary servers are separated by a firewall. However, the primary server cannot be separated by a firewall from:
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In addition, the partner Exchange server cannot be separated by a firewall from the domain controllers and the global catalog server that the partner server communicates with.
Cisco Unity failover was designed with the expectation that the primary server would generally be the active server. When Exchange is the message store and the secondary server is separated from any of the listed servers by a firewall, the secondary server must be used as the active server only for brief periods. The problem with the primary server must be resolved promptly, and the primary server must be made the active server again at the earliest opportunity.
If IBM Lotus Domino is the message store, the Cisco Unity servers cannot be separated by a firewall from:
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If the system includes a Cisco Unity voice recognition server, the primary and secondary Cisco Unity servers must be on the same side of the firewall as the Cisco Unity voice recognition server.
For details on the TCP/UDP ports that must be opened in a firewall to allow communication between Cisco Unity and other servers, refer to the "IP Communications Required by Cisco Unity" chapter in the Security Guide for Cisco Unity at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_maintenance_guides_list.html.
IMAP and Cisco Unity Inbox Limits Increased for Selected Servers
The maximum number of Cisco Unity subscribers who are using an IMAP e-mail client and/or using the Cisco Unity Inbox to access voice messages has been increased to 4000 subscribers for selected servers when the Exchange message store is installed on a separate server. The limits will be increased for additional servers as we have time to test after Cisco Unity 5.0 has been released.
For the limits for specific servers, see the Cisco Unity Supported Platforms List at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_data_sheets_list.html.
Microsoft Service Packs Required with Cisco Unity
For the most current list of all required and recommended Microsoft service packs, refer to the "Software Requirements—Cisco Unity Server" section of Cisco Unity 5.0 System Requirements at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.
Mobile Message Access for BlackBerry Available for Use with Cisco Unity Unified Messaging with Domino
Cisco Unity Mobile Message Access for BlackBerry version 1.1(1) has been qualified for use with Cisco Unity version 5.0(1) in a Unified Messaging configuration with Domino as the message store and BlackBerry Enterprise Server version 4.1(1).
Refer to Release Notes for Cisco Unity Mobile Message Access for BlackBerry Release 1.1(1) at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.
Before you offer Mobile Message Access for BlackBerry to subscribers in your organization, review the following information:
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Mobile Message Access for BlackBerry Version 1.0(1) Is No Longer Supported
Beginning with version 5.0(1), Mobile Message Access for BlackBerry Version 1.0(1) is not supported for use with Cisco Unity. You must upgrade to Mobile Message Access for BlackBerry Version 1.1(1).
Phone System Integrations Qualified for Use with Cisco Unity
The following phone system integrations have been qualified for use with Cisco Unity since the last release:
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For the most current list of all supported phone system integrations—including integrations qualified since the release of Cisco Unity version 5.0(1)—refer to the "Supported Phone System Integrations" section of Supported Hardware and Software, and Support Policies for Cisco Unity Release 5.x at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.
Software Qualified for Use on Cisco Unity Subscriber Workstations
The following software has been qualified for use on Cisco Unity subscriber workstations:
Cisco Unity with Domino
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Cisco Unity with Exchange
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For the most current version combinations of software qualified for use on subscriber workstations—including software qualified since the release of Cisco Unity version 5.0(1)—refer to Compatibility Matrix: Cisco Unity and the Software on Subscriber Workstations at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_device_support_tables_list.html.
Software That Is No Longer Supported for Use on Cisco Unity Subscriber Workstations
Beginning with Cisco Unity version 5.0(1), the following software is not supported for use on Cisco Unity subscriber workstations:
Cisco Unity with Domino
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Cisco Unity with Exchange
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For the most current version combinations of software qualified for use on subscriber workstations—including software qualified since the release of Cisco Unity version 5.0(1)—refer to Compatibility Matrix: Cisco Unity and the Software on Subscriber Workstations at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_device_support_tables_list.html.
Standby Redundancy
Revised April 16, 2008The standby redundancy feature uses failover functionality to provide duplicate Cisco Unity servers for disaster recovery. The primary server is located at the primary facility, and the secondary server is located at the disaster-recover facility. Instructions for configuring this feature are in the applicable Failover Configuration and Administration Guide for Cisco Unity at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_feature_guides_list.html.
Standby redundancy functions in the following manner:
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When Microsoft Exchange is the message store, the primary server cannot be separated by a firewall from:
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In addition, the partner Exchange server cannot be separated by a firewall from the domain controllers and the global catalog server that the partner server communicates with.
Standby redundancy was designed with the expectation that the primary server would generally be the active server. When Exchange is the message store and the secondary server is separated from any of the listed servers by a firewall, the secondary server must be used as the active server only for brief periods. The problem with the primary server must be resolved promptly, and the primary server must be made the active server again at the earliest opportunity.
When IBM Lotus Domino is the message store, the Cisco Unity servers cannot be separated by a firewall from:
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For details on the TCP/UDP ports that must be opened in a firewall to allow communication between Cisco Unity and other servers, refer to the "IP Communications Required by Cisco Unity" chapter in the Security Guide for Cisco Unity at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_maintenance_guides_list.html.
Utility Updates in the Cisco Unity Tools Depot
Updates to utilities in the Cisco Unity Tools Depot are frequently posted between Cisco Unity releases. The updates commonly do not apply to a specific release, so we do not list the tools that have been updated since the last version of Cisco Unity. However, you can sign up to be notified when the utilities posted on the Cisco Unity Tools website are updated. Go to http://ciscounitytools.com, and click Sign Up Here.
Most of the utilities in the Tools Depot are also available on the Cisco Unity Tools website (http://ciscounitytools.com). If the Cisco Unity server is connected to the Internet and you run a Tools Depot utility that is available on the Cisco Unity Tools website, the utility automatically checks to see whether an updated version is available. If the Cisco Unity server is not connected to the Internet, we recommend that you check the Cisco Unity Tools website to determine whether a later version of the utility is available.
Some utilities work only with selected versions of Cisco Unity. If a utility does not appear in the Tools Depot, it does not work with the version of Cisco Unity currently running.
The Cisco Unity Tools Depot is a collection of utilities that perform a variety of administration, audio management, diagnostic, reporting, and phone system integration functions. To display the Tools Depot, double-click the Cisco Unity Tools Depot icon on the Cisco Unity server desktop or click Programs > Unity > Cisco Unity Tools Depot on the Windows Start menu. The left pane of the Tools Depot lists all of the available utilities by category. To display Help for a utility, click the name in the left pane. To run the utility, double-click the name.
New Functionality—Release 5.0(1)
This section contains information about new functionality for Cisco Unity Release 5.0(1) only. Refer to the release notes of the applicable version for information on new functionality in earlier versions of Cisco Unity. Release notes for all versions of Cisco Unity are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.
Note that the Cisco Unity Tools website may offer scripts and applications that were not included in Cisco Unity 5.0(1). Some offerings may not be supported by Cisco TAC. Refer to http://www.ciscounitytools.com/ for information.
Cisco Unity Conversation Enhancements
The Cisco Unity conversation—also known as the TUI (telephone user interface)—has been enhanced in several ways. The enhancements are described in the following sections:
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For a summary of changes made to the default settings and functionality for the Cisco Unity conversation and the Cisco PCA applications for Cisco Unity 5.0(1), see the "Changed Functionality—Release 5.0(1)" section.
Cisco Unity with Domino: Full Mailbox Warnings
When subscribers who have a full mailbox log on to Cisco Unity by phone, Cisco Unity alerts them that their mailbox is full, asks them to delete some messages, and will not allow them to send any new messages while their mailbox is full. A subscriber with a full mailbox hears the following prompt: "Your inbox is full, you cannot send or receive new messages. Delete some messages now."
In previous versions, Cisco Unity alerted subscribers of their full mailbox after they attempted to send messages.
Cisco Unity with Domino: Full Mailbox Check When an Outside Caller Attempts to Leave a Message
Cisco Unity can be enabled to check whether a subscriber mailbox is full when an outside caller tries to leave a message for the subscriber. When the mailbox is full, the outside caller hears the following prompt: "You cannot record a message for <Subscriber>. This mailbox is full." After playing the prompt, Cisco Unity transfers the caller back to the Opening Greeting and logs the following message to the Windows Application Event log: "The mailbox for [Alias: subscriber alias] is full. The subscriber cannot send or receive new voice messages until mailbox size is reduced. Mailbox size limits are specified in the message store, not Cisco Unity."
By default, the feature is turned off, and Cisco Unity does not check if a subscriber mailbox is full before allowing an outside caller to leave a message. Messages that are left for subscribers with full mailboxes are delivered to the Unaddressed Messages distribution list, which should be monitored by the Cisco Unity system administrator or another subscriber.
To enable the feature, configure the following settings in the Advanced Settings Tool:
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Note that enabling full-mailbox checks for outside callers does not affect how Cisco Unity handles messages from other Cisco Unity subscribers to a full mailbox; subscribers who send messages to a full mailbox will receive a non-delivery receipt (NDR). Also, Cisco Unity behaves as if the full-mailbox check feature is disabled when:
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Configuring the Behavior for Replying to All Recipients of a Message
By default, when a subscriber replies to all recipients of a message, Cisco Unity does not indicate to the subscriber how large the recipient list is. You can configure Cisco Unity to warn subscribers when the recipient list is greater than a number that you specify. When the original message includes at least one Public Distribution list or if the number of recipients is equal to or greater than the value you specify, subscribers will hear "This reply-to-all contains many recipients. To continue recording, press 1. To review the original recipient list, 2. To cancel, *." You use the Advanced Settings Tool to enable this feature. The setting is called Conversation—Reply-to-All Warning.
For information on other changes to the behavior when replying to all recipients of a message, see the "Conversation Behavior for Replying to All Recipients of a Message" section.
Conversation Settings Added to the Cisco Unity Assistant
Many conversation settings have been added to the Cisco Unity Assistant so that subscribers can adjust their values.
On Phone Menu Preferences page, the following settings have been added:
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On Greeting page, the following setting has been added:
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On the Advanced Settings page, the following settings have been added:
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Conversation Timeout Setting Added to Cisco Unity Administrator
By default, when outside callers or subscribers respond to a phone menu by pressing a key that represents the first digit of more than one possible key combination, Cisco Unity waits 1,500 milliseconds (one and a half seconds) for additional key presses before acting. For example, in the After Message menu for the standard conversation, subscribers can press 4 to reply to a message, 42 to reply to all, or 44 to call the subscriber. Thus, when subscribers press 4 after listening to a message, Cisco Unity waits one and a half seconds before responding to give subscribers a chance to press an additional key. For those who prefer that Cisco Unity respond more quickly or more slowly in waiting for additional key presses, you can adjust the response timeouts.
You can adjust the response timeout setting for all subscribers and outside callers by using the Wait <x> Milliseconds For Additional Key Presses When Entering Phone Menu Commands field on the System > Configuration > Settings page in the Cisco Unity Administrator. You can also adjust this setting for individual subscribers or groups of subscribers using the applicable Conversation page for a subscriber template or an individual subscriber in the Cisco Unity Administrator or in the Bulk Edit utility. Subscribers can also adjust this setting themselves on the Advanced Settings page in the Cisco Unity Assistant.
In earlier versions, you adjusted a setting in the Advanced Settings Tool to specify the response timeout setting for all subscribers and outside callers associated with a Cisco Unity server or you could adjust this setting for individual subscribers only in the Bulk Edit utility and the default value was 1,000 milliseconds. If you are upgrading to Cisco Unity version 5.0(1), see the "Conversation Settings Removed from Advanced Settings Tool" section. If you are upgrading to Cisco Unity version 5.0(1), the existing value of the setting is retained.
Note that the Wait <x> Milliseconds For Additional Key Presses When Entering Names, Extensions, and Passwords setting is a similar timeout setting which has been reworded to clarify the difference between the two timeout settings.
Custom Keypad Mapping Conversations Can Be Reset to Cisco Internal Mappings
The Custom Key Map utility allows you to reset a Custom Keypad Mapping conversation to the keys that Cisco uses in our internal deployment.
The new functionality can be used with Cisco Unity version 4.2(1) and later.
The Custom Key Map utility allows you to edit the key mappings associated with several Custom Keypad Mapping conversations, which can be assigned to subscribers on the Conversation page in the Cisco Unity Administrator or by subscribers themselves on the Phone Menu Preferences page in the Cisco Unity Assistant. The Custom Key Map utility can be found in the Cisco Unity Tools Depot.
Customizing the Subscriber Setup Options Menu
Using the Custom Key Map utility, you can specify whether the following options are offered to subscribers as part of the Setup Options menu:
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When the Greetings, Personal Settings, and Transfer Settings menus are specified, all options in those menus are also included. Only the options in the Message Settings menu can be specified individually.
The Custom Key Map tool allows you to edit the key mappings associated with several Custom Keypad Mapping conversations, which can be assigned to subscribers on the Conversation page in the Cisco Unity Administrator or by subscribers themselves on the Phone Menu Preferences page in the Cisco Unity Assistant. The Custom Key Map tool can be found in the Cisco Unity Tools Depot.
Dropped Call Recovery
If subscribers inadvertently disconnect while listening to or sending messages, Dropped Call Recovery allows them to call back into Cisco Unity within a specified period of time and resume the activity without losing their place.
When enabled for dropped calls during message playback, the setting applies when the call terminates while a subscriber is listening to new or saved messages. It does not apply if a subscriber is listening to deleted messages, receipts, or if a subscriber is listening to messages by using the dynamic Message Locator option. By default, the recovery time period for calls dropped during message playback is five minutes. If the subscriber calls back during the specified period of time, the subscriber will be able to continue listening to the message. Note that if the Mark a Message as Saved Upon Hang-up or Disconnection option is also enabled for a subscriber and the subscriber was disconnected while listening to a new message, the message will remain marked as new until the recovery time period has expired.
When enabled for calls dropped while addressing or recording messages, the setting applies when the call terminates while a subscriber is sending a new message, replying to, or forwarding a message. If the message has at least one addressee or a recording and there is a disconnect, it will be held for the specified period of time before sending. By default, the recovery time period for calls dropped while addressing or recording messages is three minutes. If the subscriber calls back into the mailbox during that time, the subscriber will be offered the option to review the message, cancel it, or send it as is. If the subscriber does not call back during that time and the message has at least one addressee and a recording, the message will only be sent if the subscriber has the Send Message When Subscriber Hangs Up or Call Is Disconnected option enabled. If the Send Message When Subscriber Hangs Up or Call Is Disconnected option is disabled, the message will be discarded.
You can enable and specify the time frames for Dropped Call Recovery on the applicable Conversation page for a subscriber template or an individual subscriber in the Cisco Unity Administrator, or by using the Bulk Edit utility. Subscribers can also enable and adjust the Dropped Call Recovery settings themselves on the Advanced Settings page in the Cisco Unity Assistant.
For more information, refer to the "Dropped Call Recovery" section in the "Managing Conversation Settings That Are Controlled by Subscriber or Subscriber Template Settings" chapter of the System Administration Guide for Cisco Unity at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_maintenance_guides_list.html.
In earlier versions, you could adjust unsupported settings in the Advanced Settings Tool to turn on a beta "first look" version of the Dropped Call Recovery feature for all subscribers associated with a Cisco Unity server. The Dropped Call Recovery settings in Advanced Settings Tool have been removed. If you are upgrading to Cisco Unity version 5.0(1), the values of the settings are not retained.
Offering More Options at the Main Menu
Using the Custom Key Map tool, you can specify whether the following options are added to the Main menu:
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The Custom Key Map tool allows you to edit the key mappings associated with several Custom Keypad Mapping conversations, which can be assigned to subscribers on the Conversation page in the Cisco Unity Administrator or by subscribers themselves on the Phone Menu Preferences page in the Cisco Unity Assistant. The Custom Key Map tool can be found in the Cisco Unity Tools Depot.
Offering the Option to Revert to Default Message Playback Speed
Using the Custom Key Map tool, you can map a key that when pressed during message playback will revert the message playback speed to the subscriber's default playback speed. The key would be used by subscribers who have changed the playback speed and want to go back to their default speed while listening to a message.
The Custom Key Map tool allows you to edit the key mappings associated with several Custom Keypad Mapping conversations, which can be assigned to subscribers on the Conversation page in the Cisco Unity Administrator or by subscribers themselves on the Phone Menu Preferences page in the Cisco Unity Assistant. The Custom Key Map tool can be found in the Cisco Unity Tools Depot.
Press-or-Say Phone Input Style
The Press-or-Say phone input style gives subscribers the options of pressing the key or saying the number that corresponds to a menu option.
In addition, when addressing messages or adding names to private lists, subscribers can say the names of recipients instead of spelling them by using the phone keypad. To improve the accuracy of name recognition, you can enter alternate spellings for the names of individual subscribers. Alternate spellings are entered on the Alternate Name page for individual subscribers in the Cisco Unity Administrator. For more information, see the "Managing Voice-Recognition Features" chapter in the System Administration Guide for Cisco Unity at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_maintenance_guides_list.html.
You enable the Press-or-Say input style on the applicable Conversation page for a subscriber template or an individual subscriber in the Cisco Unity Administrator, or by using the Bulk Edit utility. If voice-recognition features are enabled for subscribers, then subscribers can enable or disable the Press-or-Say input style over the phone or using the Cisco Unity Assistant.
For information on configuring the Press-or-Say phone input style, see the "Managing Voice-Recognition Features" chapter in the System Administration Guide for Cisco Unity. For information on using this input style, see the "Using the Press-or-Say Phone Input Style" chapter in the User Guide for the Cisco Unity Phone Interface at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_user_guide_list.html.
The Press-or-Say feature requires an additional server running voice-recognition software. See the "Voice Recognition" section, under "New Functionality—Release 5.0(1)."
Specifying Per Subscriber the Addressing Order When Sending or Forwarding Messages
By default, when subscribers send or forward messages to other subscribers or distribution lists, Cisco Unity prompts subscribers to address the message first and then record it. You can customize the subscriber conversation so that Cisco Unity prompts subscribers to record a message or introduction before prompting them to address it.
You specify the addressing order on the applicable Conversation page for a subscriber template or an individual subscriber in the Cisco Unity Administrator, or by using the Bulk Edit utility. Subscribers can also adjust the message addressing order themselves on the Phone Menu Preferences page in the Cisco Unity Assistant.
In earlier versions, you adjusted a setting in the Advanced Settings Tool to specify the message addressing order for all subscribers associated with a Cisco Unity server. If you are upgrading to Cisco Unity version 5.0(1), see the "Conversation Settings Removed from Advanced Settings Tool" section.
Specifying Per Subscriber the Amount of Time to Skip Back or Ahead When Rewinding or Fast-Forwarding Messages
By default, when subscribers are listening to messages, when they rewind or fast-forward the message, Cisco Unity skips back or ahead in the message by five seconds.
You can specify the amount of time Cisco Unity skips back or ahead in the message on the applicable Conversation page for a subscriber template or an individual subscriber in the Cisco Unity Administrator, or by using the Bulk Edit utility. Subscribers can also adjust the amount of time Cisco Unity skips back or ahead in the message themselves on the Advanced Settings page in the Cisco Unity Assistant.
Specifying Per Subscriber the Conversation Styles Offered in the Cisco Unity Assistant
You can specify the conversation styles that are offered to subscribers in the Cisco Unity Assistant. For example, you may want subscribers to choose among only the standard, Optional 1, and Alternate Keypad Mapping N conversations.
You select the conversation styles on the applicable Conversation page for a subscriber template or an individual subscriber in the Cisco Unity Administrator, or by using the Bulk Edit utility. If you do not select any conversation style to be offered in the Cisco Unity Assistant, subscribers will see only the conversation style that you have assigned to them in the Cisco Unity Administrator.
In earlier versions, conversation style was not exposed in the Cisco Unity Assistant.
Specifying Per Subscriber Whether Messages Are Sent Upon Hang-Up
You can change how Cisco Unity behaves when calls are disconnected while subscribers are in the process of sending, replying to, or forwarding a message. Calls can be intentionally or unintentionally disconnected when a subscriber hangs up or a cell phone loses its charge or signal. By default, Cisco Unity sends the message if the call is disconnected in the following circumstances:
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You specify whether messages are sent upon hang-up on the applicable Conversation page for a subscriber template or an individual subscriber in the Cisco Unity Administrator, or by using the Bulk Edit utility. Subscribers can also adjust the setting themselves on the Phone Menu Preferences page in the Cisco Unity Assistant. This setting does not apply to messages left by outside callers.
By adjusting the default value of the setting, you can alter Cisco Unity behavior so that Cisco Unity will not send messages unless subscribers have pressed # to confirm that they are ready to send their message. Thus, if the call is disconnected before a subscriber has a chance to do so, Cisco Unity deletes the message rather than sending it.
Note that if the subscriber has dropped call recovery enabled for calls dropped while addressing or recording messages, messages that are sent upon hang-up will not be sent until the time period for dropped call recovery has expired.
In earlier versions, you adjusted a setting in the Advanced Settings Tool to specify the message addressing order for all subscribers associated with a Cisco Unity server. If you are upgrading to Cisco Unity version 5.0(1), see the "Conversation Settings Removed from Advanced Settings Tool" section.
Spoken Commands
The Spoken Commands feature enables subscribers using the Press-or-Say input style to say the name of a menu option, as an alternative to pressing the touchtone key or saying the key number that corresponds to the menu option. For example, instead of saying "Three" or pressing the three touchtone key to delete a message, subscribers can now also say "Delete." Subscribers who do not have the Press-or-Say input style enabled may only press touchtone keys to respond to menu options.
The standard and custom conversation versions support spoken commands. Spoken commands are available only for options from the Main menu and when listening to or sending voice messages. To access other parts of the conversation, such as Greetings and Personal Settings under the Setup menu, subscribers must still press or say the name of the applicable touchtone key.
For information on how to enable and use spoken commands, as well as a full list of available spoken commands, see the Release Notes for Spoken Commands in Cisco Unity 5.0(1) document at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.
Cisco Unity Feature Scripts
Cisco Unity includes a set of sample communication scripts that describe Cisco Unity 5.0 (1) and Cisco Unity 4.2(1) features.
The scripts are text files located in the \\commserver\feature_script\ directory. You can use the scripts as they are written, or customize them to suit the needs of your organization, to record voice messages that promote Cisco Unity to subscribers and explain how these features can improve their productivity.
For more information on using and customizing the feature scripts, refer to the "Sample Communication Scripts" section in the "Subscriber Orientation" chapter of the System Administration Guide for Cisco Unity at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_maintenance_guides_list.html.
Cisco Unity with Exchange: Message Store Configuration Wizard Prompts You to Enable Circular Logging
Each new voice message is saved in an Exchange transaction log and then is copied from the log to the Exchange message store when system resources are available. If the message store is corrupted or destroyed, you can use the last backup of the message store plus the transaction logs to restore the message store (assuming the transaction logs are stored in a different location than the message store and therefore were not destroyed along with the message store).
After you back up the message store by using Exchange-aware backup software, the backup software clears the transaction logs. At this point, the backup reflects the current state of the message store, so the transaction logs are no longer required to restore the message store.
You can configure logging in one of two ways: either the existing logs are regularly overwritten, or the existing logs are never overwritten. Overwriting the existing logs is known as circular logging.
By default, Exchange circular logging is disabled, which means that transaction logs grow until you back up the Exchange database with Exchange-aware backup software, or until the hard disk fills up and the server on which Exchange is installed stops functioning.
For customers who install Cisco Unity in a Voice Messaging configuration, we have added a page to the Message Store Configuration Wizard that allows you to change the circular-logging setting for any message store in the forest for which circular logging is turned off. The new page only appears if the Cisco Unity licenses do not include any Unified Messaging subscribers and if circular logging is disabled for any of the message stores in the forest.
Cisco Unity with Exchange: Trusted Internet Subscribers and Trusted Internet Locations
Trusted Internet Subscribers are a new type of subscriber. Trusted Internet Locations are a new type of delivery location. They are both used in conjunction with Secure Messaging.
Trusted Internet Subscribers are Internet Subscribers that are trusted with decrypted secure messages. Trusted Internet subscribers must be associated with a Trusted Internet Location. Based on the security settings of the Trusted Internet location, secure messages to Trusted Internet subscribers are decrypted by the Cisco Unity Voice Connector for Microsoft Exchange before they are sent by the Exchange server. (Messages to regular Internet subscribers are sent directly by the Exchange server and cannot be decrypted and therefore cannot be played by the recipient.)
For more information on changes to the Secure Messaging feature see the "Cisco Unity with Exchange: Private Secure Messaging" section.
Cisco Unity with Exchange: Using Logon Credentials from Active Directory Accounts in a Different Forest
Added October 20, 2008Some customers install the Cisco Unity server in a forest other than the corporate forest. However, they still want subscribers to be able to log on to the Cisco Unity Assistant and/or the Cisco Unity Inbox by using user credentials in the corporate forest. If your Cisco Unity servers are in this configuration, you can use the GrantUnityAccess utility to associate Cisco Unity subscribers with the Active Directory accounts in the corporate forest. Do the following procedure.
To Associate Cisco Unity Subscribers with Active Directory Accounts in a Different Forest
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grantunityaccess
-u <domain controller in the corporate forest>\<Active Directory account alias>
-s <alias of Cisco Unity subscriber>For example:
grantunityaccess -u CorporateDomain\dgupta -s dmitrygupta
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Custom Key Map Wallet Card Wizard Enhancements
The wizard allows you to specify the key press mappings to include on the card for the Main, During Message, After Message, and Send menus. In addition, the generated wallet card includes Entering Recipients and Selecting Recipients menus instead of During Message shortcuts.
Distribution of Microsoft Updates Recommended for Use with Cisco Unity
Beginning with the release of Cisco Unity 5.0, we will no longer post English, French, German, and Japanese versions of the Microsoft updates that are recommended for use with Cisco Unity. Instead, Microsoft updates, in English only, will be included in a new Cisco Unity Server Updates wizard, available at http://www.cisco.com/pcgi-bin/tablebuild.pl/unity_msft_updates. The Cisco Unity Server Updates wizard will be updated once a month, after Microsoft releases new updates for the affected software.
To use the Cisco Unity Server Updates wizard to install Microsoft updates for Windows, SQL Server 2000 or MSDE 2000, Internet Explorer, and Exchange, you must install the English-language version of Windows. If you install Windows in French, German, or Japanese, the Server Updates wizard will not run; you must download Microsoft updates from the Microsoft website.
The currently shipping Cisco Unity Platform Configuration discs (PCDs) install Windows in English and allow you to choose the language in which the Windows user interface appears (English, French, German, or Japanese). Therefore, if you use a PCD to install Windows, you can use the Cisco Unity Server Updates wizard to install the Microsoft updates recommended for use with Cisco Unity.
Monitoring Messages Remotely
The Remote Message Monitor feature allows subscribers to be notified on a remote phone such as a mobile phone when their primary extension is called, and provides them with two options for managing the call:
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For information on enabling Remote Message Monitor, refer to the "Remote Message Monitor" section in the "Managing Phone View Features and Remote Message Monitor" chapter in the System Administration Guide for Cisco Unity, at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_maintenance_guides_list.html.
Note that the feature is available only for Cisco Unified CM phone system integrations.
Phone View Features
Phone View features allow subscribers to see Cisco Unity information on the LCD screens of their Cisco Unified IP Phones.
Visual Message Locator—Supported for use with Cisco Unity with Exchange Only
When Visual Message Locator is enabled, subscribers can use their phone displays to select a message to play back when they search for the following types of messages:
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Message Monitoring—Supported for use with Cisco Unity with Domino and Cisco Unity with Exchange
When Message Monitor is enabled, subscribers can monitor callers who are in the process of recording messages, and do the following:
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Multilingual Support—With Cisco Unity with Domino and Cisco Unity with Exchange
Added August 31, 2007Cisco Unity supports the following languages for Phone View features: Chinese-Hong Kong SAR, Chinese-PRC, Chinese-Taiwan, Danish-Denmark, Dutch-Netherlands, English-United States, French-France, German-Germany, Hungarian-Hungary, Italian-Italy, Japanese-Japan, Korean-Korea, Polish-Poland, Portuguese-Portugal, Russian-Russia, Spanish-Spain.
Language support is limited for subscribers using Cisco Unified CallManager version 4.x on the 7940 or the 7960 Cisco IP phones. For these configurations, English may be provided instead of the expected language.
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See your Microsoft Windows documentation for using the Windows Regional and Languages Administration tool to install additional languages.
More information about Phone View
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Simulating Abbreviated Extensions
You can simulate abbreviated extensions by using prepended and postpended digits for call handlers and subscriber mailboxes. When such digits are defined, they will be prepended and postpended to any extension that a caller dials while listening to the greeting for the call handler or subscriber mailbox.
Cisco Unity first attempts to route the call to the prepended/postpended extension. If the prepended/postpended extension is not valid, Cisco Unity attempts to route the call to the dialed extension. In the following example, the call handler named Sales is configured with the prepended digits 123 and the postpended digits 456. When a caller dials 1000 while listening to the greeting for the Sales call handler Cisco Unity attempts to route the call to extension 1231000456; if the prepended/postpended extension is not valid, Cisco Unity attempts to route the call to extension 1000.
You can set up multiple call handlers for which callers are able to enter the same digits (for example 1000) to reach a support person, but the calls can be routed to a support person appropriate to the particular call handler (for example, a Technical Support call handler or a Sales call handler) because of the presence of the prepended and postpended digits.
You use the Advanced Settings Tool to enable this feature. The setting is called Administration—Expose Prepend and Postpend Digits for Call Handlers and Subscribers. You configure prepended and postpended digits on the applicable Caller Input page for a subscriber template, an individual subscriber, or a call handler in the Cisco Unity Administrator or in the Bulk Edit utility.
Subscriber Partitioning for Message Addressing by Phone
Cisco Unity allows you to associate subscribers with directory handlers to control who they can address messages to and who they can add to distribution lists by phone. This can be useful for setting up a multi-tenant system where there is a need to prevent subscribers in one group from sending messages to subscribers in another group.
To partition accounts, you define message addressing search scopes by associating subscribers with directory handlers.
When you associate subscribers with directory handlers, you can have Cisco Unity restrict their search scopes to the search option selected for the directory handler—which can be a dialing domain, the local Cisco Unity server, a location, a class of service, or a public distribution list.
For information on partitioning subscriber accounts, refer to the "Partitioning Subscriber Accounts for Message Addressing by Phone" section in the "Setting Up Features That Are Controlled by Subscriber or Subscriber Template Settings" chapter in the System Administration Guide for Cisco Unity, at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_maintenance_guides_list.html.
Tracking Unified Messaging Subscribers
The License Features page in Cisco Unity Administrator and the Unity Licensing console display the number of Unified Messaging subscribers as designated by the new Cisco Unity Subscriber Type class of service setting. Tracking the number of Unified Messaging subscribers can be useful for a system that includes both Unified Messaging and Voice Messaging subscribers.
Voice Recognition
Voice-recognition features allow subscribers to interact with Cisco Unity by speaking rather than by using the phone keypad. The features are licensed by number of concurrent sessions, and require installation and configuration of voice-recognition software on a separate and dedicated server.
A System >Voice Recognition page has been added to the Cisco Unity Administrator for configuring voice-recognition settings.
You enable access to the voice-recognition features on the applicable Conversation page for a subscriber template or an individual subscriber in the Cisco Unity Administrator, or by using the Bulk Edit utility. When subscribers have voice-recognition access, they can enable and disable the Press-or-Say input style by phone or by using the Cisco Unity Assistant. (See also the "Press-or-Say Phone Input Style" section, and the "Spoken Commands" section under "Cisco Unity Conversation Enhancements.")
For information on configuring voice-recognition features, see the "Managing Voice-Recognition Features" chapter in the System Administration Guide for Cisco Unity. For information on using the Press-or-Say input style, see "Using the Press-or-Say Phone Input Style" in the User Guide for the Cisco Unity Phone Interface.
For information on installing and configuring a separate voice-recognition server, refer to Appendix A, "Installing and Configuring a Voice-Recognition Server" in the Installation Guide for Cisco Unity.
Changed Functionality—Release 5.0(1)
This section contains information about changed functionality for Cisco Unity Release 5.0(1) only. Refer to the release notes of the applicable version for information on changed functionality in earlier versions of Cisco Unity. Release notes for all versions of Cisco Unity are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.
Note that the Cisco Unity Tools website may offer scripts and applications that were not included in Cisco Unity 5.0(1). Some offerings may not be supported by Cisco TAC. Refer to http://www.ciscounitytools.com/ for information.
Cisco Unity Conversation Changes
In addition to the new functionality described in the "Cisco Unity Conversation Enhancements" section, some default settings and functionality have changed in the Cisco Unity conversation. The changes are described in the following sections:
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Conversation Behavior for Replying to All Recipients of a Message
The following changes have been made to how Cisco Unity handles replying to all recipients of a message that was sent to multiple subscribers and/or distribution lists:
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By default, when a subscriber replies to all recipients of a message, Cisco Unity does not indicate to the subscriber how large the recipient list is. For information on how you can configure Cisco Unity to warn subscribers when their replies are to a large group, see the "Configuring the Behavior for Replying to All Recipients of a Message" section.
Conversation Settings Removed from Advanced Settings Tool
The following settings are no longer available in the Advanced Settings Tool:
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Custom Key Map Conversations Preserved During an Upgrade
If you used the Custom Key Map utility to create a custom conversation in Cisco Unity version 4.0(5) or later, the custom keypad mapping is preserved during an upgrade. You no longer need to restore the custom keypad mapping.
Cisco Unity Assistant: Send Message Style Setting Moved to the Phone Menu Preferences Page
Using the Cisco Unity Assistant, subscribers can select whether they hear the standard or streamlined Send Message menu style. The setting has been moved from the Advanced Settings page to the Phone Menu Preferences page. The existing value of the Send Message Style setting is retained upon upgrading.
Menu Repeats
You can specify how many times Cisco Unity repeats a menu if the subscriber has not responded to a menu. You can configure the setting on the Conversation pages for subscribers and templates, and on the System > Configuration page of the Cisco Unity Administrator. The default value for new installations is 3 repeats. Therefore if a subscriber does not respond to a menu, they would hear the menu 4 times.
In previous versions the default value was 1 repeat, so that a subscriber would hear a menu twice when they did not respond. The existing value for menu repeats is retained upon upgrading.
Specifying the Transfer Settings for Alternate Contact Numbers
When using the Alternate Contact Number feature, you can configure Cisco Unity to use subscribers' active transfer rule settings, including call holding and call screening options. Cisco Unity will still use the number for the transfer that is specified in the Alternate Contact Number field, but the transfer settings (release, supervised, call holding, etc.) comes from the active transfer rule. By default, Cisco Unity uses a release transfer when transferring callers to an alternate contact number.
You use the Advanced Settings Tool to enable this setting, which is called Conversation—ACN Follows Current Transfer Rule.
Switching Search Mode by Pressing ## or 00
When subscribers address messages, edit private lists, or find messages by phone, they search for a subscriber by spelling the name or by entering the extension. Subscribers can switch search mode by pressing ## or 00.
Due to limitations when pressing 00 to switch search mode, the prompt that tells users they can switch search mode no longer mentions 00 as an option. It mentions only the ## option. Users who are used to pressing 00 can still do so; Cisco Unity responds to either option.
For more information on the limitations of using the 00 option, see the "Delay When Subscribers Press 00 to Switch Search Modes in Cisco Unity Conversation" section.
Additionally, the system-wide setting that was used to adjust the time that Cisco Unity waits for the second # key when subscribers switch between addressing by name and ID has been removed. Cisco Unity now uses the Wait <x> Milliseconds for Additional Key Presses When Entering Phone Menu Commands timeout setting to determine how long to wait for the second # key when subscribers switch between addressing by name and ID. For more information see the "Conversation Settings Removed from Advanced Settings Tool" section and the "Conversation Timeout Setting Added to Cisco Unity Administrator" section
Cisco Unity with Exchange: Create Cisco Unity Subscribers with Disabled Active Directory Accounts
This change applies only if all of the following are true:
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When you create Cisco Unity subscribers using the Cisco Unity Administrator or by importing a CSV file using Cisco Unity Bulk Import, Cisco Unity automatically creates an Active Directory (AD) account for each subscriber. The password on these AD accounts is the same for every subscriber who was created using the same Cisco Unity template. A subscriber who knows another subscriber's alias and the AD password in the template could access the other subscriber's messages using the Cisco Unity Inbox or an e-mail client, impersonate the user through the Cisco Unity Inbox, or change the other subscriber's settings using the Cisco Personal Communications Assistant.
You can now automatically disable the AD accounts created by Cisco Unity:
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Caution
Cisco Unity with Exchange: Private Secure Messaging
The Private Secure Messaging feature is now referred to as Secure Messaging. The following enhancements have been made to the Secure Messaging feature:
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You configure message aging and message security for unidentified callers on the System > Configuration > Message Security Settings page.
You specify which types of subscriber messages are encrypted, if any, on the applicable Features page for a subscriber template or an individual subscriber in the Cisco Unity Administrator, or by using the Bulk Edit utility.
If you are upgrading from a previous version and were using Private Secure Messaging, the per-subscriber setting is retained on upgrade. Subscribers that had Private Secure Messaging enabled will have their message security set to "Encrypt only private messages." In previous versions, there was a system-wide setting in the Advanced Settings Tool that would enable Private Secure Messaging for all subscribers. That setting is not retained on upgrade. You can use Bulk Edit to enable Secure Messaging for all subscribers. If you are upgrading from a previous version and were using Private Secure Messaging, existing certificates are migrated as part of the upgrade and are available for decrypting any existing private secure messages.
If your subscribers use Cisco Unity ViewMail for Microsoft Outlook and you are using Secure Messaging, you must customize the ViewMail installation program to configure subscriber workstations for secure messaging and use ViewMail for Outlook version 5.0 or later. Earlier versions of ViewMail will not encrypt messages and subscribers could unknowingly be sending unsecured messages.
If you are using networking features in Cisco Unity, you must use Cisco Unity Voice Connector for Microsoft Exchange version 12.0(1) or later.
For more information refer to the Security Guide for Cisco Unity at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_maintenance_guides_list.html.
Diagnostic Improvements
The diagnostic trace formatting has been improved and new micro traces have been added to the Cisco Unity Diagnostic Tool (UDT).
Message Notifications and Message Waiting Indicators
The change described in this section affects visual message waiting indicators (MWIs) and message notifications when a subscriber listens to a new message that is the only new message or that is the last new message of a group of messages.
The MWI remains on until the subscriber chooses an action that marks the message as read. In previous versions, the MWI turned off when Cisco Unity began playing the message and turned back on if the subscriber chose an action that marked the message as new.
When the subscriber chooses an action that marks the message as new, Cisco Unity does not initiate a repeat message notification (to a text pager, phone, etc.) for the message. In previous versions, Cisco Unity initiated another notification when the subscriber chose an action that marked the message as new.
For a new message, the following actions during or after message playback mark a message as read:
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For a new message, the following actions during or after playback leave the message marked as new:
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If you prefer the behavior in earlier versions, you can use the Advanced Settings Tool to adjust a setting that controls this behavior. The setting is called Conversation—Delay Mark As Read.
Multiple Transfer Rules
Each subscriber has three transfer rules that you can customize: one for standard hours and one for closed hours of the active schedule, and an alternate transfer rule that, when enabled, overrides the standard and closed transfer rules. This gives subscribers the option to have their calls routed to a different extension when the office is closed, or they might configure an alternate transfer rule that routes their calls directly to voice mail while they are out of the office.
You configure the transfer rules on the applicable Call Transfer page for a subscriber template or an individual subscriber in the Cisco Unity Administrator, or by using the Bulk Edit utility. Subscribers can also configure transfer rules themselves using the telephone interface or on the Transfer and Screening Options page in the Cisco Unity Assistant.
By default, the alternate transfer rule is enabled for subscribers. In earlier versions, subscribers only had one transfer rule. If you are upgrading to Cisco Unity version 5.0(1), the existing values of subscriber transfer rules are retained as their alternate transfer rule.
On-Box Message Store with Failover for Cisco Unity Voice Messaging Configuration
The Cisco Unity voice messaging configuration supports installing message store (Exchange Server 2003 only) on the secondary server as a "two-box" solution for Cisco Unity failover.
Phone System Integrations Limited Only by Licensed Ports
Cisco Unity supports multiple simultaneous phone system integrations that are limited only by the number of licensed voice messaging ports. There are, however, the following exceptions:
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For example, Cisco Unity can be integrated with the following phone systems at one time (a total of 22 phone system integrations):
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QoS Setting Is Configurable
The Quality of Service (QoS) settings for call signaling (SIP and SCCP) and for the media stream (RTP audio) can be configured in UTIM on the Tool menu.
Note that the QoS settings apply only to SIP, SCCP, and PIMG integrations.
The default settings have been changed to the following:
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Route Forwarded Calls by the First or Last Redirecting Number
Cisco Unity supports the option of routing calls based on either the first or last redirecting number when a call is forwarded to Cisco Unity.
Note the following:
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SMTP Networking Not Supported (Cisco Unity With Microsoft Exchange Only)
Beginning with Cisco Unity 5.0(1), SMTP Networking is no longer supported.
If you are upgrading from an earlier version of Cisco Unity on a system configured for SMTP Networking, we recommend that you migrate from SMTP Networking to VPIM Networking before the upgrade.
Both SMTP Networking and VPIM Networking use SMTP as the mechanism for exchanging messages, but the message format differs. SMTP Networking uses a proprietary message format, while the message format in VPIM Networking adheres to the VPIM industry standard. In addition, VPIM Networking provides functionality that is not available in SMTP Networking.
Note that VPIM Networking is a licensed feature. It requires that you have an Exchange 2000 or Exchange 2003 server on which to install the Cisco Unity Voice Connector for Microsoft Exchange. For limitations related to Exchange 2007, see the "Cisco Unity with Exchange: Exchange Server 2007" section.
In addition to VPIM Networking, customers will still be able to set up Internet subscriber accounts for messaging with individuals who do not use Cisco Unity, but who have computers connected to the Internet.
For information about reconfiguring the system to use VPIM Networking instead of SMTP Networking, refer to the "Migrating from SMTP Networking to VPIM Networking" chapter in the Networking Guide for Cisco Unity.
The guide is available at http://cisco.com/en/US/products/sw/voicesw/ps2237/products_feature_guides_list.html.
Support for Up to 144 Voice Messaging Ports
Depending on the system platform and system configuration, Cisco Unity can support up to a total of 144 voice messaging ports. Note the following requirements for the number of ports.
Tempu Logs Provide a History of Each Installation and Upgrade
The Tempu logs provide a history of installations and upgrades on the Cisco Unity server by the following changes:
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Installation and Upgrade Information
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Downloading Software for Cisco Unity 5.0(1)
Revised April 4, 2012This section contains a procedure for downloading Cisco Unity 5.0(1) disc images, Cisco Unity Service Pack disc images, the Cisco Unity Server Updates wizard, and the latest Microsoft service packs recommended for use with Cisco Unity.
Even if you have Cisco Unity 5.0(1) discs, we recommend that you do the procedure to download:
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To Download the Software Required to Install Cisco Unity 5.0(1)
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Caution
Free checksum tools are available on the Internet, for example, the Microsoft File Checksum Integrity Verifier utility. This utility is described in Microsoft Knowledge Base article 841290, Availability and Description of the File Checksum Integrity Verifier Utility. The KB article also includes a link for downloading the utility.
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Revised table August 31, 2007Table 1 lists the contents of the Cisco Unity 5.0(1) DVD images that are available on Cisco.com. (The physical discs that Cisco ships when you order a Cisco Unity system include only three DVDs instead of five, so most languages are on different discs. Language abbreviations are printed on the discs.) The images contain only Cisco Unity software. They do not contain any third-party software.
The Cisco Unity 5.0(1) Service Pack DVD 1 image includes the following software required to complete a Cisco Unity installation:
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Upgrading to Cisco Unity 5.0(1)
For upgrades from earlier versions of Cisco Unity, refer to the "Upgrading Cisco Unity 4.x Software to the Shipping 5.x Version" chapter of the Reconfiguration and Upgrade Guide for Cisco Unity.
Domino and Exchange versions of the guide are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.
Caution
Installing Cisco Unity 5.0(1) for the First Time
For instructions on installing a new Cisco Unity 5.0(1) system, refer to the Installation Guide for Cisco Unity that matches the configuration you are installing. Installation guides are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html. (For descriptions of the various installation guides, refer to Use the Installation Guide That Matches the Cisco Unity 5.x Configuration, also at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.)
Installation and Upgrade Notes
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Cisco Unity Malfunctions After Exchange 2000 EDSLock Script Is Run
Microsoft Knowledge Base article 313807, XADM: Enhancing the Security of Exchange 2000 for the Exchange Domain Servers Group, describes how to obtain and use the Microsoft Exchange 2000 script called EDSLock, which restricts access granted to the Exchange Domain Servers groups in a forest. Running the EDSLock script in a forest that includes a Cisco Unity server will cause Cisco Unity to malfunction.
When you install Cisco Unity after you run the EDSLock script, Cisco Unity works properly because the Cisco Unity Permissions wizard sets the permissions on the message store services account that are necessary to counteract the effects of the EDSLock script on Cisco Unity.
You will need to rerun the Permissions wizard to update the permissions on the message store services account when you:
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For more information, refer to the tech tip Cisco Unity Malfunctions After Running Exchange 2000 EDSLock at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_tech_notes_list.html. For information on the permissions set by the Cisco Unity Permissions wizard, refer to Permissions wizard Help.
Customizing Cisco Unity System Prompts Is Not Supported
System prompts are standard recordings that come with the Cisco Unity software, and they cannot be changed by phone or by using the Cisco Unity Administrator or the Cisco Unity Assistant. System prompts are played in different combinations in multiple places in the Cisco Unity conversation (phone interface). All system prompts are located in the CommServer\Localize\Prompts directory and subdirectories.
Do not delete system prompts, as this can cause system errors.
Customizing system prompts is not supported. All system prompts are automatically deleted and replaced whenever you upgrade Cisco Unity, including maintenance upgrades.
Example Subscriber Account Is Not Created During Cisco Unity Installation
In earlier versions of Cisco Unity, the Example Subscriber account was created during installation to provide an example configuration for subscriber accounts. Beginning with Cisco Unity version 4.0(3), the Example Subscriber account is not created, although it is not deleted when you upgrade from an earlier version of Cisco Unity.
Navigation Pane May Be Blank When Viewing the Cisco Unity Administrator in Japanese
Added December 13, 2007When Cisco Unity is installed on an English version of Windows, the left-hand navigation pane on the Subscribers page may be blank when viewing the Cisco Unity Administrator in Japanese. The problem does not occur when Cisco Unity is installed on a Japanese version of Windows.
To fix the navigation pane on an English version of Windows, do the applicable procedure for the version of Windows installed on the Cisco Unity server:
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In the following procedure, you change the region and language options. If you installed Windows Server 2003 by using an English-language retail disc rather than the Cisco Unity Platform Configuration discs shipped with the Cisco Unity server, you need the Windows installation disc.
To Fix the Navigation Pane on Windows Server 2003
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If you installed Windows by using an English-language retail disc, check the Install Files for East Asian Languages check box and skip to Step 9.
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Step 12
If you installed Windows by using an English-language retail disc, insert the Windows installation disc when prompted, then click OK to install additional language files.
Step 13
In the following procedure, you change the Windows system locale. You need the Windows installation disc.
To Fix the Navigation Pane on Windows 2000 Server
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Step 8
Permissions Wizard Causes a Spike in Processing on All Domain Controllers in the Domain (Cisco Unity with Exchange Only)
When Exchange is the message store, always run the Cisco Unity Permissions wizard during off-peak hours except when you are installing a new Cisco Unity server in a Voice Messaging configuration and you are not creating subscriber accounts in the corporate directory. The Permissions wizard sets permissions at a granular level that requires more changes to the Active Directory database. (When Domino is the message store, the Permissions wizard sets very few permissions, so the effect on Active Directory is negligible.)
Caution
Upgrade Effect on Diagnostic Traces and the Intel Dialogic Quiet Parameter
Diagnostic traces that were set before an upgrade are not preserved and must be reset after the upgrade.
The Intel Dialogic quiet parameter is preserved in an upgrade only if the voice card software is not reinstalled from the Cisco Unity Installation and Configuration Assistant. If the Install Voice Card Software check box is checked in the Cisco Unity Setup program, the quiet parameter will be lost and must be reset after the upgrade.
Upgrade from Cisco Unity 4.x Requires an Upgrade License
Upgrading to Cisco Unity 5.x requires that you purchase an upgrade license. The upgrade license activates Cisco Unity 4.x licensed features on a Cisco Unity 5.x system.
Upgrade from Cisco Unity 4.0(2) or Earlier to Version 5.0(1) Requires Reactivation of Optional Conversation 1
When you upgrade from Cisco Unity version 4.0(2) or earlier, the standard conversation is automatically activated for all subscribers. Therefore, you will need to reactivate Optional Conversation 1 after an upgrade (including maintenance-release upgrades) for those subscribers using it.
To do so, use either the Conversation settings on the template and subscriber pages in the Cisco Unity Administrator or the Bulk Edit utility to select Optional Conversation 1 for individual subscribers or for a particular group of subscribers. (In versions earlier than Cisco Unity 4.0(3), you could specify only a single conversation for all subscribers associated with a Cisco Unity server by using the Advanced Settings Tool to change the registry.)
For information on specifying conversation settings in the Cisco Unity Administrator, refer to the "Managing Conversation Settings That Are Controlled by Subscriber or Subscriber Template Settings" chapter of the System Administration Guide for Cisco Unity Release 5.x at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_maintenance_guides_list.html.
For information on specifying conversation settings in the Bulk Edit utility, refer to Bulk Edit Help.
Using Chinese-PRC, Chinese-Taiwan, Chinese-Hong Kong SAR, Japanese, and Korean Text to Speech
Chinese-PRC, Chinese-Taiwan, Chinese-Hong Kong SAR, Japanese, and Korean Text to Speech require specific language settings on the Cisco Unity server. For details, refer to the "Managing Languages" chapter of the System Administration Guide for Cisco Unity Release 5.x at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_maintenance_guides_list.html.
Limitations and Restrictions
Cisco Unity with Domino: Phone Recording and Playback Does Not Work in IBM Lotus Notes with DUC for Cisco 1.2.4 or 1.2.5
Added February 24, 2009When the IBM Lotus Domino Unified Communications (DUC) for Cisco csClient component version 1.2.4 or 1.2.5 is installed on a client computer with IBM Lotus Notes or iNotes/Domino Web Access, the phone recording and playback feature (known as TRaP) does not work when anonymous logon for remote access is turned off, which is the default setting in some operating systems. When using TRaP, the phone rings but when the user answers the phone, the status on the Notes message form becomes idle, and playback or recording fails.
To work around this issue, confirm that Cisco Unity Engineering Special 48 or later is installed on the Cisco Unity server and do the following procedure on the Cisco Unity server.
To Add the ProxyTrapIStream Registry Key on the Cisco Unity Server
Step 1
Caution
Step 2
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HKEY_LOCAL_MACHINE\SOFTWARE\Active Voice\Commserver Setup\1.0\Properties\.
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Cisco Unity with Exchange: Subscriber Lookups Fail to Find Subscriber Names in Japanese
When a subscriber name is entered in Japanese on the Add Subscriber Page in the Cisco Unity Administrator on a fully localized Japanese version of Cisco Unity, callers cannot find the subscriber name by using directory assistance (pressing 555). In addition, subscribers cannot easily address messages to a subscriber with a Japanese name in spelling mode; instead, subscribers should address messages by using the subscriber extension.
When a subscriber name is entered in English on the Add Subscriber Page in the Cisco Unity Administrator on a fully localized Japanese version of Cisco Unity, callers can find subscriber names by using directory assistance, and subscribers can use spelling mode to address messages to other subscribers.
Alternatively, when the Play All Names feature is enabled for a directory handler and Cisco Unity plays all names listed in the directory, callers can find subscribers by using directory assistance. Subscribers still cannot easily address messages to a subscriber with a Japanese name in spelling mode, however.
Cisco Unity plays the names of subscribers for caller selection—rather than requiring the caller to search by spelled name—when the Play All Names check box is checked on the directory handler Profile page in the Cisco Unity Administrator. Cisco Unity automatically plays the names of all subscribers in the directory when either of the following conditions is true:
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Note that when there are more than 51 names in the directory, Cisco Unity requires that the caller search for a subscriber by spelled name.
Delay When Subscribers Press 00 to Switch Search Modes in Cisco Unity Conversation
When subscribers press 00 to switch search mode, they will experience a delay before Cisco Unity responds accordingly. To avoid the delay, subscribers can press ## instead of 00. Alternatively, you can reduce the amount of time that Cisco Unity waits for key presses so that subscribers do not experience the delay.
Reducing the amount of time that Cisco Unity waits for more key presses can eliminate the delay when subscribers press 00 to switch search modes, but the change may adversely affect how subscribers interact with the Cisco Unity conversation as they address messages, update passwords, change call transfer or message notification numbers, and do other tasks. We recommend that you reduce the value specified for the Wait <x> Milliseconds For Additional Key Presses When Entering Names, Extensions, and Passwords field (also known as the Interdigit Timeout setting) only for individual subscribers who are likely to use 00, rather than for all subscribers associated with a Cisco Unity server.
The Wait <x> Milliseconds For Additional Key Presses When Entering Names, Extensions, and Passwords field is on the Conversation pages for individual subscribers in the Cisco Unity Administrator. Subscribers can also configure this setting themselves on the Advanced Setting page in the Cisco Unity Assistant. By default, Cisco Unity waits 3,000 milliseconds for additional key presses before it acts.
Message Monitor Cannot Be Enabled or Disabled for Individual Subscribers in Cisco Unity Administrator
To configure Message Monitor, you create a CTI application user for the Phone View features in Cisco Unified CM, and associate subscriber devices with the CTI user. Then, you configure Message Monitor in Cisco Unity for the phone system integration.
When the feature is configured, subscribers can enable or disable it themselves, however, you cannot enable or disable it for them in Cisco Unity Administrator.
To remove the feature for a subscriber, you can disassociate the subscriber device with the CTI user in Cisco Unified CM, but note that doing so removes all Phone View features for the subscriber.
Remote Desktop
Added January 17, 2008When you configure Remote Desktop on the client computer, do not choose the option to bring sound to the client computer, or all incoming calls will be immediately disconnected. Instead, on the Local Resources tab, in the Remote Computer Sound list, click Leave at Remote Computer.
When you use Remote Desktop to log on to the Cisco Unity server remotely, do not use the /console option, or all incoming calls will be immediately disconnected.
Replacing Disks in a RAID
For any server in a Cisco Unity system (the Cisco Unity server, a failover server, a Cisco Unity Bridge server, a message store server, or a dedicated DC/GC), Cisco Unity supports only replacing a defective disk in a RAID with a blank disk to repair the RAID. Replacing disks in a RAID for any other reason is not supported.
Caution
Text to Speech Does Not Read Name in the From Field in E-Mail
By design, when subscribers listen to their e-mail messages by using the Cisco Unity phone conversation, the text-to-speech (TTS) feature does not read the name in the From field. Thus, if the message is from someone who is not a Cisco Unity subscriber, the Cisco Unity conversation does not indicate who sent the message. When a message is from a Cisco Unity subscriber, the conversation plays the name (if one is recorded) or extension for that subscriber.
The design allows better TTS performance, and has worked as described since Cisco Unity 2.4(6). For more information, refer to caveat CSCdx95644. (If you have an account with Cisco.com, you can use Bug Toolkit to find caveats of any severity for any release. Bug Toolkit is available at the website http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl.)
Web Pages That Contain the Media Master Control Bar Do Not Load Properly When Google Desktop Search Is Installed
When Google Desktop Search is installed on a subscriber workstation that uses Windows XP, the pages of the Cisco Personal Communications Assistant (PCA) and the Cisco Unity Administrator do not load properly in the browser.
Windows Application Event Log May Not Display Third-Party Product Name in Start-Up Log Entry
When Cisco Unity starts, an Event log entry is created with the version number of installed third-party software. Cisco Unity provides the product name to supplement the version number in the Event log entry. If support for a new version of a product (for example, a service pack) begins between releases of Cisco Unity, however, the Event log entry will not include the product name of the software. Because the information about the new version of the third-party software does not exist in its database, Cisco Unity cannot add the product name to the Event log entry.
Windows Terminal Services
Revised September 12, 2008Using Windows Terminal Services (WTS) to access a Cisco Unity 5.x server is supported for all Cisco Unity installation, upgrade, and administration functions with the following exceptions:
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Before you use WTS to access the Cisco Unity server remotely, note the following:
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Using Windows Terminal Services to access subscriber workstations for the recording and playback of messages by using Cisco Unity ViewMail for Microsoft Outlook is not supported.
Caveats
You can find the latest caveat information for Cisco Unity versions 5.0(1) and 5.0(1a)—in addition to caveats of any severity for any release—by using Bug Toolkit, an online tool available for customers to query defects according to their own needs. Bug Toolkit is available at http://www.cisco.com/go/bugs.
Note
This section contains caveat information for Cisco Unity Releases 5.0(1) and 5.0(1a) only. Refer to the release notes of the applicable version for caveat information for earlier versions of Cisco Unity. Release notes for all versions of Cisco Unity are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.
Open Caveats—Releases 5.0(1) and 5.0(1a)
Click a link in the Caveat Number column to view the latest information on the caveat in Bug Toolkit. (Caveats are listed in order by severity, then by component, then by caveat number.)
Table 2 Cisco Unity Releases 5.0(1) and 5.0(1a) Open Caveats
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conversations
Streamlined Conversations are inconsistent in 4.2.1 es67
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telephony
Unity: some ports stop answering a call (RNA)
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Activeassistant
CiscoPCA - Unable to contact server error message
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conversations
Msg Locator times out on first search but additional searches work fine
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conversations
Alt-X<MsgHeader-Body-Footer>SIP: [4] or [7] jumps fwd to next state.
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conversations
Caller sent to opn. greeting instead of subs greeting when ACN disabled.
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conversations
DOM: Message number not being played for invalid NDRs
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conversations
CSSS:fails to address to remote subscriber within defined CSSS
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conversations
Outside Caller maximum message length applied for IdentifiedSub Msgs
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conversations
Press-orSay[*] at After Record Resend goes to NDR Resend Menu
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conversations
Phrase server initialization performance needs improvement
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conversations
Subscriber can send messages with no recording
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conversations
Using reply-all in TUI, cannot remove users from list
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core
TTS service init unsuccessful upon completion of FailoverConfig
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core
MAL attempts mailbox sync for subs without mailboxes
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core
BusinessLogicManagerSvr.dll violates DLLMain rules and causes deadlock
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core
Incorrect message notification data for some scenarios
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core
Slow memory leak in AvCsMgr Virtual Bytes
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core
Unity notification failure with Domino integration
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database
JPN: Imported subscriber's display name is not displayed correctly
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database
Adding ports does not increment values in NotificationMWI table
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database
SQL Rep agents checkup fails to run, logs error every 10 minutes
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documentation
Stranded GlobalSubs when converting two standalone systems to Failover
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dommessaging
DBridge-NDR Inbound directory msg if no matching bridge locs exist
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dommessaging
DBridge-IGD removes wave parts from outbound fax messages to bridge
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dommessaging
DBridge-any NDR message going back to Bridge is double-base64-encoded
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dommessaging
Dom: NDRs are not forwarded to Unaddressed Messages list
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ducs
DOM:DUC DWA7 Fails after imported into Unity
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exchvoicegateway
Voice Connector (IVC): send NDR if recipient does not have OMNI Address
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exmessaging
AvCsMgr and/or AvUMRSnycSvc crash when GC goes offline
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exmessaging
DSAD directory write failure events should list the property and value
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exmessaging
Unity 4.0(5) Message Store Configuration Wizard giving generic error
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exmessaging
Delay during Blackberry notification from Unity
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exmessaging
UMR - Doh session cycling not observed
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exmessaging
Exchange Out of Office message shows up in Voice Stack
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exmessaging
RPC exception in EMSMDB32 causes message delivery failure
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failover
Failover: MWI can get out of synch
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failover
AvCsGateway errors during failover config, AvCsMgr fails to start
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failover
Failover: SQL Replication does not startup correctly upon reboot
3
failover
Failover: SQL replication jobs can fail and provide no warning
3
import
Bulk Import CSV ZERO_KEY_RULE does not Attempt Transfer to Callhandler
3
localization
JPN: TUI: wrong translation on broadcast message
3
localization
JPN: TUI translation of Alternate Contact Number differs from GUI
3
localization
ML: PW (DEU) - Text overlapping an icon on Choose Message Store pg.
3
messagemonitor
MessageMonitor - Delay in conversation between greeting and record beep.
3
messagemonitor
MM:When pressing Ask diags show Take_Call
3
ossetup
new domain user gets blank desktop after login
3
pca
PCA cannot read or write to database when JDBC connections are refused
3
pca
PCA:CSSS restrictions not honored when assigning memb to Priv Lists
3
pca
PCA:Unity Inbox does not honor CSSS settings
3
pca
+ not accepted as a valid data in text input box for phone num in UA
3
pca
PCA Unity4.2.1- UK language reverse day with month in Alternate Greeting
3
reports
ML:PDL report doesn't include members in the output
3
sa
SA - Interview Handler: Recorded questions cannot be saved
3
sa
WS03: Cannot log back in to SA after timeout
3
sa
SA able to be opened by install account by default
3
sa
PGR does not get copied when creating a new COS based on a existing COS
3
sa
DirHdlr:if location set as search scope removed, unitydb not cleaned up
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sa
unity sa web page is blank after clicking on any link
3
sa
With minimal permissions msExchHideFromAddressLists should be grayed out
3
sa
Alternate Contact Number does not apply for a Call Handler
3
sa
Garbled characters on Unity System Administration when remote accessing
3
sa
SA: Increasing session timeout can cause access denied error w/ Win2k3
3
setup
DOM: MSCW does not verify service account creation properly
3
setup
Authentication method on web virtual directories reset during upgrades
3
setup
SETUP: Buffer overflow and crash when PATH is too long
3
setup
Fresh Install will fail if unitydb.mdf file exists in the SQL Data Dir
3
setup
CUSPA should check for TFTP.EXE on Windows 2003 installations
3
setup
CUSPA for all languages except ENU can not be installed MSDE/SQL SP4
3
setup
UTIM Failed Loading the MIURegistry Component Error 0x800705
3
setup
Latest TSP and ES disappear after installing new languages on the unity
3
setup
CUSPA does not force networking protocols flag to be enabled for MSDE sp
3
tbd
BSOD on 7845-H2 with CSA and Windows 2003 SP2
3
telephony
Standard<EmailMsgBody>: Delay upon selection - [1], [3], [7], [9] or [#]
3
telephony
Standard<TTS>: Speed UP/DOWN keys are inconsistent.
3
telephony
MI: MWI Status not transferred to new phone when sub moved to new switch
3
telephony
SIP/PIMG - Disconnect tone trim compensation needs to be configurable
3
telephony
Unity TSP should not attempt to transfer a call on hold
3
telephony
Unity fails to clear port properly on SMDI integration
3
telephony
CME SIP: Call xferred from Unity to invalid number should be fwded to VM
3
telephony
Unity Ports Stop Answering Incoming Calls After Connect Timeout
3
upgrade
ES installer fails to replace/upgrade specific files
3
utilities
RSK: Unity Directory Service not reflected correctly using SNMP Query
3
utilities
PW: if import only selected, cannot recreate unity_<servername> account
3
utilities
CUBI:try to modify without Admin AD permissions returns no errors
3
utilities
CUBI:does not modify DISPLAY_NAME value
3
utilities
CUBI: popup error when changing DTMF ID even though change accepted
3
utilities
DOM: DUT scan in inaccurate when the partner server is down
3
utilities
PW: Permissions Wizard does not ensure vm interop applied.
3
utilities
Unity and Locations OUs created under domain root by Report mode
3
utilities
UDT: need mAcro trace option for Message Monitor
3
utilities
MSD: Error handler's need to protect against infinite loops
3
utilities
IpFax Service not working with Exchange 2003 SP 2
3
utilities
SECURE: GSM does not delete Trusted Internet contacts
3
utilities
GrantUnityAccess.exe fails with one-way trust between two forest roots
3
utilities
Port Status Monitor real-time status crashes for 144 ports
3
voicecsa
CSA 4.5.1 [2.0.3] for Unity stops automatic service startup
4
sa
ML: JPN - Status Monitor: Reports display in ENU not the dflt GUI (JPN).
CSCsj06285
6
tbd
Need decrease in non-TUI MAPI cache allocations, or potential for crash.
Resolved Caveats—Releases 5.0(1) and 5.0(1a)
Revised February 3, 2009Click a link in the Caveat Number column to view the latest information on the caveat in Bug Toolkit. (Caveats are listed in order by severity, then by component, then by caveat number.)
Documentation Updates
Errors
This section lists errors in the current documentation for Cisco Unity and gives corrected information. The correct information will be incorporated in a future documentation release, or as otherwise noted.
Cisco Unity Installation Guides for Cisco Unity 5.x: Making the Cisco Unity Server a Domain Controller in a Failover Configuration
Added May 22, 2009In the following Cisco Unity installation guides, a few passing mentions imply that you can make the Cisco Unity servers in a failover configuration into domain controllers:
•
•
In a failover configuration, making the Cisco Unity server a domain controller is supported only when Cisco Unity is configured for Voice Messaging and when the message store is installed on the secondary Cisco Unity server. For more information on this configuration, see the "Failover Requirements When the Message Store Is Installed on the Secondary Cisco Unity Server" section of the System Requirements for Cisco Unity Release 5.0 at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/requirements/50cusysreq.html.
Failover Configuration and Administration Guide for Cisco Unity Release 5.x: Behavior of Cisco Unity Failover During Outages of Network Components
Added June 18, 2008In the "Outage Scenarios for Networks of Windows and Exchange" and the "Outage Scenarios for Networks of Windows and IBM Lotus Domino" sections in the "Behavior of Cisco Unity Failover During Outages of Network Components" chapter, the disconnection behavior when the Exchange or IBM Lotus Domino server is disconnected from the network is partially incorrect.
When the Exchange or IBM Lotus Domino server is disconnected from the network, subscribers homed on the same Cisco Unity server can leave messages for each other by dialing an extension. Subscribers cannot log on to Cisco Unity.
System Administration Guide for Cisco Unity: Phone View Features
Added August 31, 2007The "To Configure Cisco Unified Communications Manager for Phone View (Cisco Unified CM 5.x and Later)" procedure in the "Phone View Features" section in the "Managing Phone View Features and Remote Message Monitor" chapter of the System Administration Guide for Cisco Unity is incorrect. Use the following procedure instead:
To Configure Cisco Unified Communications Manager for Phone View (Cisco Unified CM 5.x and Later)
Step 1
Step 2
Step 3
a.
b.
c.
Step 4
Step 5
Step 6
Step 7
Omissions
This section lists new and additional information that is not included in the current documentation for Cisco Unity. The new and additional information will be incorporated in a future documentation release, or as otherwise noted.
Cisco Unity Integration Guides: Planning How the Voice Messaging Ports Will Be Used by Cisco Unity
Added March 20, 2009The "Determining How Many Voice Messaging Ports Will Answer Calls" section of the "Planning How the Voice Messaging Ports Will Be Used by Cisco Unity" chapter in most Cisco Unity integration guides, the following recommendation was omitted:
We strongly recommend and consider it a best practice to configure most voice messaging ports to only answer calls and the remaining ports to only dial out or perform MWI functions. This configuration eliminates the possibility of a collision, in which an incoming call arrives on a port at the same time that Cisco Unity takes that port off-hook to dial out.
This recommendation does not apply to the following Cisco Unity integration guides:
•
•
•
•
•
Installation Guide for Cisco Unity Release 5.x with IBM Lotus Domino: Installing and Configuring Cisco Unity Software
Revised April 4, 2012In the "Installing and Configuring Cisco Unity Software" section in the "Installing and Configuring Cisco Unity Software" chapter of the Installation Guide for Cisco Unity Release 5.x with IBM Lotus Domino, the following information for the "Patching the Cisco Unity Server for Notes 8.x Support" subsection was omitted.
Do one or both of the procedures in this section immediately after you complete the subsection "Starting the Cisco Unity Installation and Configuration Assistant and Installing Cisco Unity Software," as applicable. (At the end of the "Starting the Cisco Unity Installation and Configuration Assistant and Installing Cisco Unity Software" subsection, you restart the Cisco Unity server from within the Cisco Unity Installation and Configuration Assistant.)
The first procedure—"To Patch Cisco Unity for IBM Lotus Notes 8.x Support"—is necessary only if you installed IBM Lotus Notes version 8.x on the Cisco Unity server in the "Setting Up Domino and Installing Lotus Notes" chapter.
The second procedure—"To Add the Domino 8.5.x MailFileTmplt Registry Key on the Cisco Unity Server"—is necessary only if you installed Domino version 8.5.x on the Domino server on which the Cisco Unity Domino Person mail file resides in the "Setting Up Domino and Installing Lotus Notes" chapter.
When you have completed one or both procedures, continue with the instructions in the "Installing License Files" subsection in the Installation Guide.
If Cisco Unity failover is configured, do the applicable procedures on both the primary and secondary servers.
To Patch Cisco Unity for IBM Lotus Notes 8.x Support
Step 1
Step 2
a.
b.
c.
d.
e.
f.
Step 3
a.
b.
c.
d.
e.
Step 4
a.
b.
•
•
•
•
•
•
Step 5
Although you may safely delete the file CiscoUnity_5.0(1)_LotusNotes8.xSupport_ReadMe.txt from the Commserver directory, you may want to leave the file there as a reminder that this patch has been installed, because information about this patch is not reported in the Gather Cisco Unity System Information utility.
Step 6
To Add the Domino 8.5.x MailFileTmplt Registry Key on the Cisco Unity Server
Step 1
Caution
Step 2
Step 3
HKEY_LOCAL_MACHINE\SOFTWARE\Active Voice\Directory Connectors.
Step 4
Step 5
Step 6
Step 7
Step 8
Step 9
Step 10
Installation Guide for Cisco Unity Release 5.x in a Voice Messaging Configuration with Microsoft Exchange: Overview of Mandatory Tasks for Installing Cisco Unity
Added November 12, 2009In both failover and non-failover versions of the Installation Guide for Cisco Unity Release 5.x in a Voice Messaging Configuration with Microsoft Exchange, the following task was omitted from the end of the "Populating the Cisco Unity System with Subscriber and Call Management Data" section in the "Overview of Mandatory Tasks for Installing Cisco Unity" chapter.
As applicable, forward voice messages for selected Cisco Unity subscribers to an SMTP email address. This is useful for subscribers who want to listen to their voice messages by using mobile devices that have been configured for mobile mail. For more information, see the applicable article on the Microsoft website:
–
–
Reconfiguration and Upgrade Guide for Cisco Unity Release 5.x: Adding Features to the Cisco Unity 5.x System
Added January 16, 2009In the "Adding Features to the Cisco Unity 5.x System" chapter, a task was omitted from both task lists in each of the following sections:
•
•
•
Do the following task immediately after you complete the task "Run the Cisco Unity Installation and Configuration Assistant," if applicable:
If any Cisco Unity engineering specials were installed on the system before you added the feature: Install the latest engineering special available for your version of Cisco Unity:
a.
b.
c.
d.
e.
When you run the Cisco Unity Installation and Configuration Assistant, it reinstalls all Cisco Unity software, overwriting any engineering specials that you had installed.
Reconfiguration and Upgrade Guide for Cisco Unity Release 5.x: Changing the Codec Format of System Prompts
Revised April 4, 2012In the "To Run the Cisco Unity Installation and Configuration Assistant to Change the Codec Format of System Prompts" procedure in the "Changing the Codec Format of System Prompts" section in the "Changing the Cisco Unity Codecs" chapter, a step was omitted.
Do the following step immediately after you complete Step 20, if applicable:
Step 21 If any Cisco Unity engineering specials were installed on the system before you added the feature: Install the latest engineering special available for your version of Cisco Unity:
a.
b.
c.
d.
e.
When you run the Cisco Unity Installation and Configuration Assistant, it reinstalls all Cisco Unity software, overwriting any engineering specials that you had installed.
Reconfiguration and Upgrade Guide for Cisco Unity (With IBM Lotus Domino): Upgrading the Domino Environment
Revised February 24, 2009Use the task list in this section to upgrade the IBM Lotus Domino environment. The task list covers upgrading Domino, IBM Lotus Notes, and IBM Lotus Domino Unified Communications (DUC) for Cisco. If you are not upgrading a particular software application, skip the related tasks.
1.
If Cisco Unity failover is configured, exit the software on the secondary server first, then on the primary server to prevent failover.
2.
Note
If Cisco Unity failover is configured, do the procedure on both the primary and secondary servers.
3.
If Cisco Unity failover is configured, upgrade Notes on both the primary and secondary servers.
4.
5.
6.
7.
8.
9.
10.
11.
If Cisco Unity failover is configured, restart the software on the primary server first, then on the secondary server so that the primary server is active on startup.
12.
a.
b.
c.
13.
For procedures and information on installing and uninstalling the DUC for Cisco components, and for information on updating the mail file design, refer to the applicable version of the IBM Lotus Domino DUC for Cisco Administration Guide at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_maintenance_guides_list.html.
To Patch Cisco Unity for Notes 8.x Support and to Upgrade Notes on the Cisco Unity Server from a Pre-8.x Version to Version 8.0.x or 8.5.x
Step 1
a.
b.
c.
d.
e.
f.
Step 2
a.
b.
•
•
•
•
•
•
Step 3
a.
b.
c.
Step 4
a.
b.
c.
d.
e.
Step 5
Although you may safely delete the file CiscoUnity_5.0(1)_LotusNotes8.xSupport_ReadMe.txt in the Commserver directory, you may want to leave the file there as a reminder that this patch has been installed, because information about this patch is not reported in the Gather Cisco Unity System Information utility.
Step 6
To Add the Domino 8.5.x MailFileTmplt Registry Key on the Cisco Unity Server
Step 1
Caution
Step 2
Step 3
HKEY_LOCAL_MACHINE\SOFTWARE\Active Voice\Directory Connectors\DirSynchDomino\1.00\.
Step 4
Step 5
Step 6
Step 7
Reconfiguration and Upgrade Guide for Cisco Unity (With Microsoft Exchange): Changing the Partner Server from an Exchange 2000 or 2003 Server to an Exchange 2007 Server for Cisco Unity 5.x
Added August 27, 2009In the "Changing the Partner Exchange Server" chapter, this section was omitted.
To change the partner Exchange server from an Exchange 2000 or Exchange 2003 server to an Exchange 2007 server, see the applicable section in the "Upgrading Exchange on the Cisco Unity 5.x System" chapter:
•
•
Do all of the steps in all of the procedures except for the first step in the procedure "To Upgrade from Exchange 2000 or 2003 to Exchange 2007." This is the step in which you follow the Microsoft documentation to install an Exchange 2007 server that has the Mailbox server role.
Reconfiguration and Upgrade Guide for Cisco Unity (With Microsoft Exchange): Changing the Partner Exchange Server from an Exchange 2000 Server to an Exchange 2003 Server for Cisco Unity 5.x
Added August 27, 2009In the "Changing the Partner Exchange Server" chapter, this section was omitted.
To change the partner Exchange server from an Exchange 2000 server to an Exchange 2003 server, see the applicable section in the "Upgrading Exchange on the Cisco Unity 5.x System" chapter:
•
•
Do all of the steps in all of the procedures except for the first step in the procedure "To Upgrade from Exchange 2000 to Exchange 2003." This is the step in which you follow the Microsoft documentation either to install Exchange 2003 on at least one server or to upgrade an existing server to Exchange 2003.
SIP Trunk Compatibility Matrix: Cisco Unity, Cisco Unified Communications Manager, and Cisco Unified Communications Manager Express
Added April 29, 2011In the SIP Trunk Compatibility Matrix: Cisco Unity, Cisco Unified Communications Manager, and Cisco Unified Communications Manager Express Guide, in the "Supported Version Combinations for Cisco Unity and Cisco Unified Communications Manager" section, the following note has been added:
The Live Record feature is not supported with Cisco Unity when integrated with Cisco Unified Communications Manager through a SIP trunk integration.
System Administration Guide for Cisco Unity: Phone View Features
Added February 24, 2009In the "Phone View Features" section in the "Managing Phone View Features and Remote Message Monitor" chapter of the System Administration Guide for Cisco Unity, the following information was omitted:
Note that Phone View features are not supported on Cisco IP phones that have shared lines (multiple Cisco IP phones that share one extension).
System Administration Guide for Cisco Unity: Disabling Voice Recognition for All Subscribers
Added November 3, 2008In the "Managing Voice-Recognition Features" chapter of the System Administration Guide for Cisco Unity, the following information for the "Disabling Voice Recognition Features" section was omitted.
If you want to disable voice recognition for all subscribers, do the following procedure.
To Disable Voice Recognition for All Subscribers
Step 1
Step 2
Step 3
Step 4
Step 5
System Administration Guide for Cisco Unity: SMTP Message Notifications
Added July 31, 2009In the "Setting Up Text Message Notifications" section in the "Setting Up Message Notifications" chapter of the System Administration Guide for Cisco Unity, the following information was omitted from the "SMTP Message Notifications" section.
You can install Cisco Unity in the Voice Messaging configuration with the Cisco Unity server in an SMTP domain other than the SMTP domain for email. By default, Cisco Unity email notifications are properly routed to the SMTP domain for email. Note, however, that if the corporate email server is configured to not accept emails from the SMTP domain in which the Cisco Unity server was installed, users will not receive email notifications in their email inbox. Do the following procedure to allow email notifications from Cisco Unity 5.x and later to be properly routed to inboxes in the SMTP domain for email.
Note
To Configure Active Directory to Allow Cisco Unity 5.x and Later to Send E-mail Notifications to a Different SMTP Domain (Exchange 2003 and Exchange 2000 Only)
Step 1
Step 2
Step 3
Step 4
Step 5
Troubleshooting Guide for Cisco Unity Release 5.x (With Microsoft Exchange): Subscriber and Administrator Access
Added June 9, 2010If the Microsoft Messaging API (MAPI) installed on a Cisco Unity 5.0 server is accessing an Active Directory 2008 global catalog server (GC), subscribers using the phone interface to access voice messages may hear the message "Your messages are not available now." (Subscribers may also hear this message for other reasons, including permissions problems for the message store services account.)
In addition, the following errors may be logged in the Windows application event log on the Cisco Unity server each time a subscriber tries to log on to Cisco Unity by phone:
Event Type: ErrorEvent Source: CiscoUnity_MALExEvent Category: ErrorEvent ID: 30003Description: An attempt to access the Primary Exchange Mailbox Store by AvCsMgr via MAPI has failed. The MAPI subsystem return the following error: The information store could not be opened..Event Type: ErrorEvent Source: CiscoUnity_MALExEvent Category: ErrorEvent ID: 30012Description: An occurred which prevents successful Exchange access by AvCsMgr via MAPI. This is typically an indication of configuration issues with Unity, Exchange, or the MAPI subsystem. Verify that the Unity services accounts are granted the correct permissions and that there are no issues with installation. The SysCheck utility may assist in diagnosing the problem.Event Type: ErrorEvent Source: CiscoUnity_ConvSubEvent Category: NetworkEvent ID: 1000Description: An unexpected error has occured while a subscriber is on the phone with Unity. This can potentially result in the subscriber hearing the failsafe conversation. Technical details are - IAvDohMailUser::get_Inbox returned [0x8004052e] on line 1312 of file <path>\un_Conv1\Scripted\ConvSub\MsgCount.cpp.Event Type: ErrorEvent Source: CiscoUnity_ConvSubEvent Category: NetworkEvent ID: 1394Description: The description for Event ID ( 1394 ) in Source ( CiscoUnity_ConvSub ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: msg.GetMessageCount(spMailUser.get(), spNP, pSM) returned: 0x8004052E, 534, <path>\un_Conv1\Scripted\ConvSub\MsgCount.cpp, .Do the following procedure to determine whether MAPI is using an Active Directory 2008 GC, to determine whether the GC is having the NSPI problem, and, if so, to change a registry setting on all Active Directory 2008 GCs to resolve the problem.
Note
To Determine Whether Cisco Unity Is Affected by the NSPI Problem and to Change a Registry Setting on the GC
Step 1
a.
b.
c.
HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles\Unity System Profile
d.
e.
If the value is not the name of a Active Directory 2008 GC, your symptoms have another cause.
Step 2
a.
b.
c.
d.
e.
Cisco Unity is not currently communicating with the other GCs, so restarting the Cisco Unity server after you do this step is not necessary.
Note
Troubleshooting Information
Cisco Unity troubleshooting information can be found in the Troubleshooting Guide for Cisco Unity, Release 5.x at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_troubleshooting_guides_list.html.
Installing a Cisco Unity Demonstration System
A demonstration system is a fully functioning version of Cisco Unity that has the limits noted in the "Limits on a Cisco Unity Demonstration System" section. A demonstration system uses one of two different license files:
•
•
Note
The software for a demonstration system can be ordered on line. The orderable demonstration system is the easiest way to get an entire set of the discs, including third-party software (except Windows 2000 Server). It is available at https://tools.cisco.com/qtc/config/jsp/configureHome.jsp. The part number is UNITY4-DEMO-10USR.
Note
We strongly recommend that you install a demonstration system by using the software you receive when you purchase either the full version of Cisco Unity or the orderable demonstration system. Both include the versions of third-party products that Cisco Unity requires to function properly. Installations of demonstration systems frequently fail because the installer is using an unsupported version of third-party software.
To enable or upgrade the demonstration system, see the applicable section, depending on which license file you are using:
•
•
See also the "Converting a Cisco Unity Demonstration System to a Standard System" section, if applicable.
Limits on a Cisco Unity Demonstration System
Depending on the type of license file you use—Default License File or Time-Limited License File—the Cisco Unity demonstration system will have the limits listed below.
Default License File
•
•
•
–
–
•
•
•
•
•
Time-Limited License File
The time-limited license enables either Unified Messaging (UM) or Voice Messaging (VM) with the following limitations:
•
–
–
–
–
–
–
•
–
–
–
–
–
–
The time-limited license includes the following additional limitations:
•
–
–
•
•
•
•
Enabling a Cisco Unity Demonstration System with the Default License File
The default license file (CiscoUnity50.lic) is automatically copied to the Cisco Unity server during installation.
To Enable a Demonstration System with the Default License File
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
Step 9
Step 10
Enabling a Cisco Unity Demonstration System with the Time-Limited License File
Do the following three procedures to obtain a time-limited license file and enable a Cisco Unity demonstration system.
To Get the MAC Address of the Cisco Unity Computer
Step 1
Step 2
Step 3
If the server contains more than one NIC, one value will appear for each NIC. Use the value for the primary NIC.
Step 4
To Register and Obtain the License Files
Step 1
Note
Step 2
Step 3
Step 4
To Install License Files
Step 1
Step 2
Step 3
Step 4
Step 5
(When Cisco Unity was registered on Cisco.com, Cisco replied with an e-mail containing an attached file with licenses for Cisco Unity features. The instructions in the e-mail directed that the attached file be saved.)
Step 6
Step 7
If prompted, click Yes to copy the license file to the local system.
Step 8
Step 9
Step 10
Step 11
Step 12
Upgrading a Cisco Unity 4.x Demonstration System to a Cisco Unity 5.0(1) Demonstration System
To Upgrade a Cisco Unity 4.x Demonstration System to a Cisco Unity 5.0(1) Demonstration System
Step 1
For more information, see the "Upgrading Cisco Unity 4.x Software to the Shipping 5.x Version" chapter in the Reconfiguration and Upgrade Guide for Cisco Unity Release 5.x at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.
Step 2
Step 3
Step 4
Converting a Cisco Unity Demonstration System to a Standard System
Do the following procedure after you have ordered and received the license file for a standard Cisco Unity system.
Note
To Convert a Demonstration System to a Standard System
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
(When Cisco Unity was registered on Cisco.com, Cisco replied with an e-mail containing an attached file with licenses for Cisco Unity features. The instructions in the e-mail directed that the attached file be saved.)
Step 9
Step 10
If prompted, click Yes to copy the license file to the local system.
Step 11
Step 12
Step 13
Step 14
Step 15
Step 16
Step 17
Otherwise, provide additional ports for the Cisco Unity system. The way you provide additional ports depends on the type of phone system integration you have:
Step 18
a.
b.
c.
d.
e.
f.
g.
h.
Step 19
If you are adding languages or the RealSpeak text-to-speech engine, install the feature files and enable the feature(s):
a.
b.
c.
d.
e.
f.
g.
h.
i.
j.
k.
Note that if you are using text to speech (TTS) and are using Australian English or New Zealand English as the phone language, also install U.S. English or UK English for the TTS language.
l.
m.
n.
The Cisco Unity Installation and Configuration Assistant displays check marks next to "Install Cisco Unity" and "Install the Cisco Unity License Files," and the Configure the Cisco Unity Services screen appears in the main window.
o.
p.
q.
r.
The Cisco Unity Installation and Configuration Assistant displays a check mark next to "Configure the Cisco Unity Services," and the Configure the Cisco Unity Message Store screen appears in the main window.
s.
t.
u.
v.
w.
The Cisco Unity Installation and Configuration Assistant displays a check mark next to "Configure the Cisco Unity Message Store."
x.
y.
z.
Refer to the "Managing Languages" chapter of the System Administration Guide for Cisco Unity Release 5.x at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_maintenance_guides_list.html.
Put subscribers in a class of service (COS) that includes TTS. Refer to the "Managing Classes of Service" chapter of the System Administration Guide for Cisco Unity Release 5.x at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_maintenance_guides_list.html.
Installing and Configuring Voice-Recognition Software on a Cisco Unity Server for Demonstration Purposes Only
Added December 13, 2007This section assumes that the Cisco Unity license includes voice-recognition sessions and that you are installing and configuring voice-recognition software on the Cisco Unity server for demonstration purposes only. When the voice-recognition demonstration is no longer necessary, you must remove the voice-recognition software from the Cisco Unity server.
Caution
Caution
To Install and Configure Voice-Recognition Software on a Cisco Unity Server for Demonstration Purposes Only
Step 1
Step 2
a.
b.
c.
Note
d.
e.
f.
Note
g.
h.
i.
Step 3
a.
b.
c.
•
•
Caution
Step 4
Step 5
a.
Caution
b.
c.
d.
e.
f.
g.
Cisco Unity will take up to 15 minutes to transfer licensing information and other data. Until this process is complete, voice recognition will not function.
h.
Step 6
Refer to the "Managing Voice-Recognition Features" chapter of the System Administration Guide for Cisco Unity Release 5.x at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_maintenance_guides_list.html.
Note
Removing Voice-Recognition Software from the Cisco Unity Server
When the voice-recognition demonstration is no longer necessary, you must remove the voice-recognition software from the Cisco Unity server.
To Remove Voice-Recognition Software from the Cisco Unity Server
Step 1
Step 2
Step 3
Step 4
Step 5
•
•
Step 6
Note
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R)
Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.
© 2012 Cisco Systems, Inc. All rights reserved.
