Cisco on Tuesday - Providing a Better Customer Experience

 

Dear Valued Customer,

 

Welcome to 'Cisco on Tuesday', a weekly online event series.

 

This week's event discusses Providing a Better Customer Experience.

 

A recent survey shows that 13.3% of calls are abandoned before they are answered - an all time-high and a sizable increase from 5% in 2004. Call centers based on unified communications can provide faster, more intelligent customer response while decreasing call center operating costs.

 

Join us for this TechWiseTV broadcast to learn how unified communications provide call center managers with unprecedented flexibility and control while improving agents' efficiency.

 

We look forward to your attendance and feedback.

 

 

 

Best Regards,

 

Cisco Gulf