Cisco on Tuesday - Providing a Better Customer Experience

Event Highlights

• Irwin Lazar, Nemertes discusses Contact Center Trends: 
   -  Improve Customers Experience 
   -  Shorten Sales Cycles 
   -  Key Buzzwords - UC 
   -  Additional Business values
  
• John Hernandez and Jesper Novin demonstrate Contact Center Solutions: 
   -  Agent Options/Views 
   -  Supervisor Options/Views 
   -  CRM Integration 
   -  CTI Integration 
   -  Management 
   -  Reporting 
   -  Virtualization: Mobil Agent
  
• Customer Success Stories: 
   -  Rosen Hotels 
   -  Arizona State Credit Union 
   -  Cisco Marketing Video: Bank Customers Relocating to New York

Approximate duration: 60 minutes