Specialized Cisco Learning Partners have demonstrated depth and capabilities in specific Cisco Architecture Specializations and offer expertise in delivering Authorized technical, product, sales, and/or solutions training. Specialized Learning Partners are closely aligned with Cisco and are prioritized in all Cisco go-to-market initiatives.
Overview and Benefits
Overview
The Cisco Specialized Learning Partner, or simply Specialized, is the highest level that Cisco authorizes to offer Authorized Training Courses (i.e. Cisco Standard Courses or Cisco Derived Courses*).
The Cisco Learning Partner Specialized level, requiring more extensive capabilities, bench strength and investment, is for Learning Partners that align closely with Cisco, enabling Cisco customers and partners to successfully understand, design, implement and support Cisco's high end solutions, technologies and architectures.
A Learning Partner is considered Specialized if they meet requirements for at least one Education Architecture Specialization. The following are the Specializations currently available:
- Collaboration Architecture
- Borderless Networks Architecture
- Data Center Architecture
- Advanced IP Next-Generation Network Architecture
Benefits
In addition to the benefits available for all Learning Partners, the Cisco Learning Partner Specialized benefits by:
- Being able to certify its own CCSIs by having its own ICP Proctors
Additionally, subject to meeting specific requirements, Cisco Learning Partner Specialized may also benefit by:
- The ability to purchase kits directly from Cisco
- The ability to redeem Cisco Learning Credits**
- Access to Cisco intellectual property*** and are especially qualified to create, customize, and deliver market-leading Authorized Training Courses using CCSIs under the Derivative Works Program
General Requirements
Learning Partners must:
- Meet to all program requirements, including staff, metrics and Certified Cisco Systems Instructors (CCSI)
- Cease all unauthorized Cisco training
- Follow Cisco's branding guideline in their web sites and marketing assets
- Maintain the Partner Self Service (PSS) / Learning Partner Management System (LPMS) with up-to-date company profile, required staff, and CCSI information.
* A Cisco Standard Course means any course pertaining to Cisco Products taught in a format and using the materials specified by Cisco. A Cisco Derived Course means any work or course created by Learning Partner (including without limitation any collective works, compilations, condensations, editorial revisions, annotations, elaborations, translations, derivative works or modifications of the Cisco Content or Cisco Products) which includes any material created by or supplied by Learning Partner or a third party and which incorporates, modifies or includes any portion of the Cisco Content or the Cisco Products.
** Cisco Learning Credit (CLC) means a credit issued by Cisco in a specific dollar amount that can be applied toward the purchase of Authorized Training Courses. Credits can be used as payment for Authorized Training Courses delivered by Learning Partners and are only redeemable through an authorized Learning Partner. More information can be found on the Cisco Learning Credits Website.
*** Intellectual Property means any intangible asset that consists of human knowledge and ideas. Some examples include patents, copyrights, trademarks, books, courseware and software.
Education Architecture Specialization Program
As Cisco's product portfolio evolved in the last 25 years from Routing and Switching to include Voice and later Video plus a wealth of complementary technologies and solutions around IP, it became virtually impossible for any single Cisco partner to master all these technologies, either resellers or Learning Partners. How could Cisco and its customers find out which are the best partners to rely on when they have a specific need? The answer is Specialization.
We believe also that building strength and capabilities around one focus area is the best approach to build a reputation in the market, grow the business and ensure healthy profitability. Learning Partners have already proved how a focus can be very advantageous for them and for Cisco.
The Worldwide Learning Partner Channel organization has first introduced the Education Architecture Specializations in FY10 and now, in alignment, with Cisco's architectural strategy, has revised its Education Specialization Program by introducing Education Architecture Specializations.
Education Architecture Specializations are key components of FY12's Cisco Learning Partner Program, and serves as the foundation to drive our Learning Partners as a critical part of Cisco's go-to-market strategies and initiatives.
The Cisco Learning Partner Specialized website describes and details the requirements that Learning Partners need to meet in order to achieve one or more Education Architecture Specializations.
Benefits
Achieving Education Architecture Specializations allows the Learning Partner to:
- Achieve recognition in its focus area before customers, Cisco channel partners and Cisco stakeholders
- Demonstrate high level of technical competence along the selected specialization focus
- Be identified in Cisco's Partner Locator as Education Specialized
- Differentiate itself in the market
- Participate in certain Cisco marketing initiatives specific for specialized Learning Partners
- Participate at the early stages in Cisco's New Product Introduction activities
Current Education Architecture Specializations
The following are the Education Architecture Specializations currently available:
- Collaboration Architecture
- Borderless Networks Architecture
- Data Center Architecture
- Advanced IP Next-Generation Network Architecture
Collaboration
Cisco Collaboration Education Architecture Specialization assesses the ability of a Learning Partner to deliver quality classes around selling, designing, installing, and supporting Cisco products, technologies and solutions that are under Cisco's Collaboration Architecture. The Collaboration Education Architecture Specialization requires a total of five individual's roles, one Account Manager and four Specialized Instructors.
Personnel Requirements
All required personnel must be full-time staff or individuals contracted exclusively to act as contractors on behalf of the partner. All required personnel must reside in the Authorized Delivery Area where the partner's executed agreement is valid. Authorized Delivery Area means the geographic area(s) a Learning Partner is authorized by Cisco to offer and deliver Authorized Training Courses (i.e. Cisco Standard Courses or Cisco Derived Courses*). Cisco requires proof of contract for the program year for all full-time contractors.
All personnel required to meet program requirements listed in the table below must be entered in Partner Self Service (PSS) under the Learning Partner and entered in the Learning Partner Management System (LPMS). This includes all certified staff and CCSIs. Learning Partners must properly maintain all personnel information, including required certified staff and CCSI, up to date in the Learning Partner Management System (LPMS).
Foundation/Base Requirements
In order to achieve an Education Architecture Specialization, the following job roles must be met once as a base, or foundation, requirement:
| Job Roles Foundation | Minimum Certifications | Minimum Quantity |
|---|---|---|
| Customer Service Representative | 1 | |
| Cisco Engagement Manager | - | 1 |
| Instructional Designer (CCSI) | CCDA | 1 |
| Lab Manager | CCNA | 1 |
The person used for the Instructional Designer (CCSI) job role can also be used to meet the Lab Manager job role for the specialized foundation/base requirements.
Specialization Requirements
For each Education Architecture Specialization the Learning Partner must have the personnel to meet the following job roles:
| Job Roles per Specialization | Minimum Certifications | Minimum Quantity |
|---|---|---|
| Account Manager ** | CSE * | 1 |
| Specialized Instructor | CCSI * | 4 |
| Minimum Staffing Required | 9 | |
|
*See specific additional certification requirements for each Education Architecture Specialization ** The same Account Manager may be used for up to two specializations |
||
The Instructional Designer (CCSI) that was used in the foundation/base requirements cannot be used again for the Specialized Instructor role in the actual specialization requirements.
Besides the foundation requirements, for each Education Architecture Specialization, the following job roles must be met:
| Job Roles – Specialization Specific | Quantity |
|---|---|
| Account Manager | 1 |
| Specialized Instructor | 4 |
The capabilities required for the above listed job roles will be dependent on the selected Education Architecture Specialization, which are described below.
Account Manager
In order to be considered Collaboration Education Architecture Specialized the Learning Partner must have in their staff a minimum of one Account Manager for Collaboration Architecture Specialization who must be met all the following criteria:
| Account Manager | |
|---|---|
| Minimum certification / Exams | Exam Number |
| Cisco Sales Expert 5.0 | 646-205 |
| Sales Specialist for Collaboration Architecture or Collaboration Architecture Design Specialist |
650-367 or 650-369 |
Specialized Instructors
In order to be considered Collaboration Education Architecture Specialized the Learning Partner must have in their staff a minimum of four (4) CCSIs who must meet the following criteria. When adding their individual capabilities, the pool of instructors must have CCSIs that be certified to teach at least the following courses:
| Required Courses | Exam Number |
|---|---|
| Designing for Cisco Internetwork Solutions 2.1 (DESGN 2.1) | 640-864 |
| Implementing Cisco Voice Communications and QoS 8.0 (CVOICE v8.0) | 642-437 |
| Implementing Cisco Unified Com Manager, Part 1 v8.0 (CIPT1 v8.0) | 642-447 |
| Implementing Cisco Unified Com Manager, Part 2 v8.0 (CIPT2 v8.0) | 642-457 |
| Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0) | 642-427 |
| Integrating Cisco Unified Communications Applications v8.0 (CAPPS v8.0) | 642-467 |
| Implementing Cisco Unity Connection 1.0 (IUC 1.0) | 642-262 |
| Implementing Cisco IP Video Conference Rich Media Com 1.0 (ICRMC 1.0) | 642-481 |
| Deploying Cisco Unified Contact Center Express 3.0 (UCCX 3.0) | 642-165 |
| Introducing Cisco Voice and Unified Comm. Administration (ICOMM 8.0) | 640-461 |
When adding their individual certifications the instructor pool must have at least the following certifications:
| Minimum Certification Requirement | Exam Number |
|---|---|
| CCNP Voice | 642-437 + 642-447 + 642-457 + 642-427 + 642-467 |
| CCDP | 642-902 + 642-813 + 642-874 |
| Cisco Rich Media Communications Specialist | 642-481 + 642-437 |
When adding their individual certifications the instructor pool must have passed at least the following exams:
| Minimum e-Learning Exams Requirements | Exam Number |
|---|---|
| Collaboration Architecture Design Specialist | 650-369 |
| Collaboration Support Specialist 1 | 650-368 |
Job Roles Overview
Customer Service Representative
The Specialized Learning Partner must have a person assigned at all times as the Customer Service Representative to serve as a direct point of contact for customers.
Cisco Engagement Manager
Is an individual assigned at all times as the point-of-contact for Learning Partner Program related communications with Cisco.
Lab Manager
Is an individual in charge of all labs (onsite and remote) for Cisco courses.
Instructional Designer (DW)
Specialized Partner must have a person assigned to design a create Cisco Derivate Works.
Account Manager
Means an individual in charge of the day-to-day support of a particular customer's account with a business, and who serves as the primary point of contact between the customer and the Learning Partner for their Cisco training needs.
Specialized Instructor
An individual who has been certified by Cisco as a CCSI, remains in good standing, and is currently sponsored by a Cisco Learning Partner in good standing and also meets specific requirements according to an Education Architecture Specialization.
For more CCSI information, please visit Tab Three's Certified Cisco Systems Instructor (CCSI) / CCIE Section.
For exam and certification information, please visit the IT Certification and Career Paths website.
* A Cisco Standard Course means any course pertaining to Cisco Products taught in a format and using the materials specified by Cisco. A Cisco Derived Course means any work or course created by Learning Partner (including without limitation any collective works, compilations, condensations, editorial revisions, annotations, elaborations, translations, derivative works or modifications of the Cisco Content or Cisco Products) which includes any material created by or supplied by Learning Partner or a third party and which incorporates, modifies or includes any portion of the Cisco Content or the Cisco Products.
Borderless Networks
Cisco Borderless Network Education Architecture Specialization assesses the ability of a Learning Partner to deliver quality classes around selling, designing, installing, and supporting Cisco products, technologies and solutions that are under Cisco's Borderless Network Architecture.
The Borderless Network Education Architecture Specialization requires a total of five individual roles, one Account Manager and four Specialized Instructors.
Personnel Requirements
All required personnel must be full-time staff or individuals contracted exclusively to act as contractors on behalf of the partner. All required personnel must reside in the Authorized Delivery Area where the partner's executed agreement is valid.
Authorized Delivery Area means the geographic area(s) a Learning Partner is authorized by Cisco to offer and deliver Authorized Training Courses (i.e. Cisco Standard Courses or Cisco Derived Courses*). Cisco requires proof of contract for the program year for all full-time contractors.
All personnel required to meet program requirements listed in the table below must be entered in Partner Self Service (PSS) under the Learning Partner and entered in the Learning Partner Management System (LPMS). This includes all certified staff and CCSIs. Learning Partners must properly maintain all personnel information, including required certified staff and CCSI, up to date in the Learning Partner Management System (LPMS).
Foundation/Base Requirements
In order to achieve an Education Architecture Specialization, the following job roles must be met once as a base, or foundation, requirement:
| Job Roles Foundation | Minimum Certifications | Minimum Quantity |
|---|---|---|
| Customer Service Representative | 1 | |
| Cisco Engagement Manager | - | 1 |
| Instructional Designer (CCSI) | CCDA | 1 |
| Lab Manager | CCNA | 1 |
The person used for the Instructional Designer (CCSI) job role can also be used to meet the Lab Manager job role for the specialized foundation/base requirements.
Specialization Requirements
For each Specialization the Learning Partner must have the personnel to meet the following job roles:
| Job Roles per Specialization | Minimum Certifications | Minimum Quantity |
|---|---|---|
| Account Manager ** | CSE * | 1 |
| Specialized Instructor | CCSI * | 4 |
| Minimum Staffing Required | 9 | |
|
*See specific additional certification requirements for each Education Architecture Specialization ** The same Account Manager may be used for up to two specializations |
||
The Instructional Designer (CCSI) that was used in the foundation/base requirements cannot be used again for the Specialized Instructor role in the actual specialization requirements.
Besides the foundation requirements, for each Education Architecture Specialization, the following job roles must be met:
| Job Roles – Specialization Specific | Quantity |
|---|---|
| Account Manager | 1 |
| Specialized Instructor | 4 |
The capabilities required for the above listed job roles will be dependent on the selected Education Architecture Specialization, which are described below.
Account Manager
In order to be considered Specialized the Learning Partner must have in their staff a minimum of one Account Manager for Borderless Network Architecture Specialization who must be meet all the following criteria:
| Account Manager | |
|---|---|
| Minimum certification / Exams | Exam Number |
| Cisco Sales Expert 5.0 | 646-205 |
| Borderless Architecture Sales Specialist for Architecture or Borderless Network Architecture Design Specialist |
650-377 or 650-379 |
Specialized Instructors
In order to be considered Education Architecture Specialized the Learning Partner must have in their staff a minimum of 4 CCSIs who must meet the following criteria.
When adding their individual capabilities, the pool of instructors must have CCSIs that be certified to teach at least the following courses:
| Required Courses | Exam Number |
|---|---|
| Implementing Cisco IP Routing (ROUTE) | 642-902 |
| Implementing Cisco IP Switched Networks (SWITCH ) | 642-813 |
| Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) | 642-832 |
| Designing for Cisco Internetwork Solutions (DESGN v2.1) | 640-864 |
| Designing Cisco Network Service Architectures 2.1 (ARCH 2.1) | 642-874 |
| Implementing Cisco IOS Network Security (IINS) | 640-553 |
| Securing Networks with Cisco Routers and Switches 1.0 (SECURE v1.0) | 642-637 |
| Deploying Cisco ASA Firewall Solutions 1.0 (FIREWALL v1.0) | 642-617 |
| Deploying Cisco ASA VPN Solutions 1.0 (VPN v1.0) | 642-647 |
| Implementing Cisco Intrusion Prevention System 7.0 (IPS v7.0) | 642-627 |
| Implementing Cisco Unified Wireless Nw Essentials 1.0 (IUWNE 1.0) | 640-721 |
| Conducting Cisco Unified Wireless Site Survey (CUWSS) | 642-731 |
| Implementing Cisco Unified Wireless Voice Networks (IUWVN) | 642-741 |
When adding their individual certifications the instructor pool must have at least the following certifications:
| Minimum Certification Requirement | Exam Number |
|---|---|
| CCNP | 642-902 + 642-813 + 642-832 |
| CCNA Wireless | 640-721 |
| CCNP Security | 642-637 + 642-617 + 642-647 + 642-627 |
| CCDP | 642-902 + 642-813 + 642-874 |
When adding their individual certifications the instructor pool must have passed at least the following exams:
| Minimum e-Learning Exams Requirements | Exam Number |
|---|---|
| Borderless Network Architecture Design Specialist | 650-379 |
| Wide Area Application Services for Field Engineers | 642-655 |
| Web Security for Field Engineers | 650-568 |
Job Roles Overview
Customer Service Representative
The Specialized Learning Partner must have a person assigned at all times as the Customer Service Representative to serve as a direct point of contact for customers.
Cisco Engagement Manager
Is an individual assigned at all times as the point-of-contact for Learning Partner Program related communications with Cisco.
Lab Manager
Is an individual in charge of all labs (onsite and remote) for Cisco courses.
Instructional Designer (DW)
Specialized Partner must have a person assigned to design a create Cisco Derivate Works.
Account Manager
Means an individual in charge of the day-to-day support of a particular customer's account with a business, and who serves as the primary point of contact between the customer and the Learning Partner for their Cisco training needs.
Specialized Instructor
An individual who has been certified by Cisco as a Certified Cisco Systems Instructor (CCSI), remains in good standing, and is currently sponsored by a Cisco Learning Partner in good standing and also meets specific requirements according to an Education Architecture Specialization.
For more CCSI information, please visit Tab Three's Certified Cisco Systems Instructor (CCSI) / CCIE Section.
For exam and certification information, please visit the IT Certification and Career Paths website.
* A Cisco Standard Course means any course pertaining to Cisco Products taught in a format and using the materials specified by Cisco. A Cisco Derived Course means any work or course created by Learning Partner (including without limitation any collective works, compilations, condensations, editorial revisions, annotations, elaborations, translations, derivative works or modifications of the Cisco Content or Cisco Products) which includes any material created by or supplied by Learning Partner or a third party and which incorporates, modifies or includes any portion of the Cisco Content or the Cisco Products.
Data Center
Cisco Data Center Education Architecture Specialization assesses the ability of a Learning Partner to deliver quality classes around selling, designing, installing, and supporting Cisco products, technologies and solutions that are under Cisco's Data Center Architecture.
The Data Center Education Architecture Specialization requires a total of five individual's roles, one Account Manager and four Specialized Instructors.
Personnel Requirements
All required personnel must be full-time staff or individuals contracted exclusively to act as contractors on behalf of the partner. All required personnel must reside in the Authorized Delivery Area where the partner's executed agreement is valid. Authorized Delivery Area means the geographic area(s) a Learning Partner is authorized by Cisco to offer and deliver Authorized Training Courses (i.e. Cisco Standard Courses or Cisco Derived Courses*). Cisco requires proof of contract for the program year for all full-time contractors.
All personnel required to meet program requirements listed in the table below must be entered in Partner Self Service (PSS) under the Learning Partner and entered in the Learning Partner Management System (LPMS). This includes all certified staff and CCSIs. Learning Partners must properly maintain all personnel information, including required certified staff and CCSI, up to date in the Learning Partner Management System (LPMS).
Foundation/Base Requirements
In order to achieve an Education Architecture Specialization, the following job roles must be met once as a base, or foundation, requirement:
| Job Roles Foundation | Minimum Certifications | Minimum Quantity |
|---|---|---|
| Customer Service Representative | 1 | |
| Cisco Engagement Manager | - | 1 |
| Instructional Designer (CCSI) | CCDA | 1 |
| Lab Manager | CCNA | 1 |
The person used for the Instructional Designer (CCSI) job role can also be used to meet the Lab Manager job role for the specialized foundation/base requirements.
Specialization Requirements
For each Specialization the Learning Partner must have the personnel to meet the following job roles:
| Job Roles per Specialization | Minimum Certifications | Minimum Quantity |
|---|---|---|
| Account Manager ** | CSE * | 1 |
| Specialized Instructor | CCSI * | 4 |
| Minimum Staffing Required | 9 | |
|
*See specific additional certification requirements for each Education Architecture Specialization ** The same Account Manager may be used for up to two specializations |
||
The Instructional Designer (CCSI) that was used in the foundation/base requirements cannot be used again for the Specialized Instructor role in the actual specialization requirements.
Besides the foundation requirements, for each Education Architecture Specialization, the following job roles must be met:
| Job Roles – Specialization Specific | Quantity |
|---|---|
| Account Manager | 1 |
| Specialized Instructor | 4 |
The capabilities required for the above listed job roles will be dependent on the selected Education Architecture Specialization, which are described below.
Account Manager
In order to be considered Specialized the Learning Partner must have in their staff a minimum of one Account Manager for Data Center Architecture Specialization who must be meet all the following criteria:
| Account Manager | |
|---|---|
| Minimum certification / Exams | Exam Number |
| Cisco Sales Expert 5.0 | 646-205 |
| Data Center Sales Specialist for Architecture | 650-987 + 646-985 |
Specialized Instructors
In order to be considered Education Architecture Specialized the Learning Partner must have in their staff a minimum of 4 CCSIs who must meet the following criteria.
When adding their individual capabilities, the pool of instructors must have CCSIs that be certified to teach at least the following courses:
| Required Courses | Exam Number |
|---|---|
| Implementing Cisco IP Routing (ROUTE) | 642-902 |
| Implementing Cisco IP Switched Networks (SWITCH ) | 642-813 |
| Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) | 642-832 |
| Designing Cisco Storage Networking Solutions (DCSNS v4.0) | 642-357 |
| Designing Cisco Data Center Network Infrastructure (DCNID) | 642-971 |
| Designing Cisco Data Center Application Services (DCASD) | 642-972 |
| DC Unified Computing Design (DCUCD 3.0) | 642-982 |
| DC Unified Computing Implementation (DCUCI) | 642-983 |
| Implementing Cisco Data Center Network Infrastructure 1 (DCNI1) | 642-973 |
| Implementing Cisco Data Center Network Infrastructure 2 (DCNI-2) | 642-974 |
| Implementing Cisco Storage Networking Solutions (ICSNS) | 642-359 |
| Implementing Cisco Data Center Application Services (DCASI) | 642-359 |
When adding their individual certifications the instructor pool must have at least the following certifications:
| Minimum e-Learning Exams Requirements | Exam Number |
|---|---|
| CCNP | 642-902 + 642-813 + 642-832 |
| VMware VCP | (see VMware site) |
| Data Center Architecture Design Specialist | 650-987 |
Job Roles Overview
Customer Service Representative
The Specialized Learning Partner must have a person assigned at all times as the Customer Service Representative to serve as a direct point of contact for customers.
Cisco Engagement Manager
Is an individual assigned at all times as the point-of-contact for Learning Partner Program related communications with Cisco.
Lab Manager
Is an individual in charge of all labs (onsite and remote) for Cisco courses.
Instructional Designer (DW)
Specialized Partner must have a person assigned to design a create Cisco Derivate Works.
Account Manager
Means an individual in charge of the day-to-day support of a particular customer's account with a business, and who serves as the primary point of contact between the customer and the Learning Partner for their Cisco training needs.
Specialized Instructor
An individual who has been certified by Cisco as a Certified Cisco Systems Instructor (CCSI), remains in good standing, and is currently sponsored by a Cisco Learning Partner in good standing and also meets specific requirements according to an Education Architecture Specialization.
For more CCSI information, please visit Tab Three's Certified Cisco Systems Instructor (CCSI) / CCIE Section.
For exam and certification information, please visit the IT Certification and Career Paths website.
* A Cisco Standard Course means any course pertaining to Cisco Products taught in a format and using the materials specified by Cisco. A Cisco Derived Course means any work or course created by Learning Partner (including without limitation any collective works, compilations, condensations, editorial revisions, annotations, elaborations, translations, derivative works or modifications of the Cisco Content or Cisco Products) which includes any material created by or supplied by Learning Partner or a third party and which incorporates, modifies or includes any portion of the Cisco Content or the Cisco Products.
IP Next-Generation Network
Cisco Advanced IP Next-Generation Network (IP NGN) Architecture Specialization assesses the ability of the Learning Partner to deliver quality classes around creating, enabling, and integrating high-quality video, mobility, and cloud solutions for businesses and consumers alike. The IP Next-Generation Network Specialization requires a total of five individual's roles, one Account Manager and four Specialized Instructors.
Personnel Requirements
All required personnel must be full-time staff or individuals contracted exclusively to act as contractors on behalf of the partner. All required personnel must reside in the Authorized Delivery Area where the partner's executed agreement is valid. Authorized Delivery Area means the geographic area(s) a Learning Partner is authorized by Cisco to offer and deliver Authorized Training Courses (i.e. Cisco Standard Courses or Cisco Derived Courses*). Cisco requires proof of contract for the program year for all full-time contractors.
All personnel required to meet program requirements listed in the table below must be entered in Partner Self Service (PSS) under the Learning Partner and entered in the Learning Partner Management System (LPMS). This includes all certified staff and CCSIs. Learning Partners must properly maintain all personnel information, including required certified staff and CCSI, up to date in the Learning Partner Management System (LPMS).
Foundation/Base Requirements
In order to achieve an Education Architecture Specialization, the following job roles must be met once as a base, or foundation, requirement:
| Job Roles Foundation | Minimum Certifications | Minimum Quantity |
|---|---|---|
| Customer Service Representative | - | 1 |
| Cisco Engagement Manager | - | 1 |
| Lab Manager | CCNA | 1 |
| Instructional Designer (DW) | CCDA | 1 |
The person used for the Instructional Designer (CCSI) job role can also be used to meet the Lab Manager job role for the specialized foundation/base requirements.
Specialization Requirements
For each Education Architecture Specialization the Learning Partner must have the personnel to meet the following job roles:
| Job Roles per Specialization | Minimum Certifications | Minimum Quantity |
|---|---|---|
| Account Manager ** | CSE * | 1 |
| Specialized Instructor | CCSI * | 4 |
| Minimum Staffing Required | 9 | |
|
*See specific additional certification requirements for each Education Architecture Specialization ** The same Account Manager may be used for up to two specializations |
||
The Instructional Designer (CCSI) that was used in the foundation/base requirements cannot be used again for the Specialized Instructor role in the actual specialization requirements.
Besides the foundation requirements, for each Education Architecture Specialization, the following job roles must be met:
| Job Roles – Specialization Specific | Quantity |
|---|---|
| Account Manager | Min. 1 |
| Specialized Instructor | Min. 4 |
The capabilities required for the above listed job roles will be dependent on the selected Education Architecture Specialization, which are described below.
Account Manager
In order to be considered IP-NGN Education Architecture Specialized the Learning Partner must have in their staff a minimum of one Account Manager for IP-NGN Architecture Specialization who must be met all the following criteria:
| Account Manager Role (min 1) | |
|---|---|
| Minimum Certification | Exam Number |
| Cisco Sales Expert 5.0 | 646-205 |
| Advanced IP NGN Architecture Sales (PANGNS) | 650-752 |
Specialized Instructors (Minimum 4)
In order to be considered IP-NGN Education Architecture Specialized the Learning Partner must have in their staff a minimum of four (4) CCSIs who must meet the following criteria. When adding their individual capabilities, the pool of instructors must have CCSIs that be certified to teach at least the following courses:
| Required Courses | Exam Number |
|---|---|
| Building Cisco Service Provider Next-Generation Networks, Part 1 (SPNGN1) | 640-875 |
| Building Cisco Service Provider Next-Generation Networks, Part 2 (SPNGN2) | 640-878 |
| Deploying Cisco Service Provider Network Routing (SPROUTE) | 642-883 |
| Deploying Cisco Service Provider Advanced Network Routing (SPADVROUTE) | 642-885 |
| Implementing Cisco Service Provider Next-Generation Core Network Services (SPCORE) | 642-887 |
| Implementing Cisco Service Provider Next-Generation Edge Network Services (SPEDGE) | 642-889 |
| Minimum Certification Requirements (Instructor pool): |
|---|
| CCNA Service Provider |
| CCNP Service Provider |
| Minimum e-Learning Exams Requirements | Exam Number |
|---|---|
| Advanced IP NGN Architecture Systems Engineer (PANGNSE) | 650-754 |
| Advanced IP NGN Architecture Field Engineer | 642-756 |
| IP NGN Architecture Technology | |
| Selling the IP NGN Architecture |
Job Roles Overview
Customer Service Representative
The Specialized Learning Partner must have a person assigned at all times as the Customer Service Representative to serve as a direct point of contact for customers.
Cisco Engagement Manager
Is an individual assigned at all times as the point-of-contact for Learning Partner Program related communications with Cisco.
Lab Manager
Is an individual in charge of all labs (onsite and remote) for Cisco courses.
Instructional Designer (DW)
Specialized Partner must have a person assigned to design a create Cisco Derivate Works.
Account Manager
Means an individual in charge of the day-to-day support of a particular customer's account with a business, and who serves as the primary point of contact between the customer and the Learning Partner for their Cisco training needs.
Specialized Instructor
An individual who has been certified by Cisco as a Certified Cisco Systems Instructor (CCSI), remains in good standing, and is currently sponsored by a Cisco Learning Partner in good standing and also meets specific requirements according to an Education Architecture Specialization.
For more CCSI information, please visit Tab Three's Certified Cisco Systems Instructor (CCSI) / CCIE Section.
For exam and certification information, please visit the IT Certification and Career Paths website.
* A Cisco Standard Course means any course pertaining to Cisco Products taught in a format and using the materials specified by Cisco. A Cisco Derived Course means any work or course created by Learning Partner (including without limitation any collective works, compilations, condensations, editorial revisions, annotations, elaborations, translations, derivative works or modifications of the Cisco Content or Cisco Products) which includes any material created by or supplied by Learning Partner or a third party and which incorporates, modifies or includes any portion of the Cisco Content or the Cisco Products.
Learning Services
Learning Partner must provide certain Learning Services as, for example, evaluations, active website, and online registration.
Depending on the Learning Partner level (Associate or Specialized), some Learning Services will be mandatory and others will be elective.
Learning Partners may create any service under the terms of the agreement or as a result of a cooperative agreement with another partner or a third party. Any other partner or third party must meet the requirements that Cisco specifies, in its sole discretion, for delivering learning services.
The Learning Partner Specialized must offer a minimum of 10 Learning Services. The table below lists the mandatory services:
| Requirements | Learning Partner Specialized Qualifications |
|---|---|
| Mandatory Services | 4 |
| Post Class Evaluation | ✓ |
| Online Registration | ✓ |
| Active Website | ✓ |
| Training Needs Analysis | ✓ |
| Elective Services (10 to choose from) | Minimum 6 |
| Total Services | 10 |
The Learning Partner Specialized must offer a minimum of 6 elective Learning Services. A description of each elective Learning Service can be found below.
| Elective Services | |
|---|---|
| E-Commerce Capability | Online Mentoring |
| Training Need Analysis | Virtual Classrooms |
| VUE testing | Personal Curriculum Tracking |
| Pre- and Post-Class Assessment | E-learning Consulting |
| Lab: Remote, On-site, Virtual or Simulated | Curriculum Development |
Standard Learning Services Overview
Post Course Evaluations
Learning Partners must:
- Submit student evaluations of all training courses using the Metrics that Matter (MTM) evaluation system within 10 working days after the course completion.
- Have a quarterly participation response rate for student evaluations in MTM of fifty-percent (50%) or better.
Online Registration
Customers must be able to register for a training offering via the Learning Partner's website using web-based forms or e-mail. Ideally, a learning management system will handle this registration.
Active Website
Customers must be able to view the full range of services that the Learning Partner offers through its website. This site should:
- Include up-to-date scheduling, information about how to achieve Cisco Career Certifications, and descriptions of all the training courses that the Learning Partner offers
- Be well designed and interactive
VUE Testing
Learning Partners must obtain authorization from at least one of Cisco's approved testing vendors (currently Pearson VUE, and possibly other vendors in the future).
E-commerce Capability
Learning Partner must provide customers the ability to pay for training online, using any of the payment methods that the partner accepts. This system should have online transaction confirmation capability.
Training Needs Analysis
Learning Partners must demonstrate a proven, repeatable, documented process for analyzing customer training needs and have evidence of its use available to Cisco upon request.
Pre- and Post-Class Assessments
Learning Partners must present a series of assessment questions to customers either before the class to determine the exact learning requirements or after the class to determine customer knowledge gained from the training.
Remote Physical labs/ On-Site labs/ Virtual or Simulated Labs
Based on the need to assign lab exercises to students, Learning Partners may choose to provide either onsite physical lab equipment, remote lab equipment, or virtual /simulated tools. Remote labs must be at least equal to the functionality of onsite physical labs. Virtual or simulated tools must mirror the capabilities of physical lab equipment without actually accessing the real hardware or software.
Online Mentoring
Learning Partners must provide customers access to either of the following:
- Subject matter experts on the technical content of the course
- Instructors for educational support before, during, or after the training course
- This access should occur via the Internet, using a recognized instant messaging, e-mail, or learning management system support tool. Access should also include a response time of 24 hours or less, and/or, ideally, a live chat feature.
Virtual or Simulated Classrooms
Learning Partners delivering instructor-led offerings* online use a simulated or virtual classroom environment for students to attend the sessions. CCSIs deliver the content and a team of subject matter experts coach or support students during the delivery. With this method, the class size can exceed that of a typical physical classroom.
Personal Curriculum Tracking
Learning Partners provide personalized curriculum maps to students. On the Learning Partner's website, students can:
- View their own personal training history
- Track training completed, in progress, or planned
E-learning Consulting Services
In addition to offering a range of courses and delivery modalities, Learning Partners should provide consultancy services such as:
- E-learning infrastructure hardware and software
- Learning management systems
- Customized content
- Learning maps
- Collaborative tools
- Design
- Implementation
Curriculum Development and Enhancement
Learning Partners must:
- Maintain a formal, documented course development process based on instructional systems development models
- Provide three examples of finished works completed in the last 12 months using development process maintained
- Maintain records for the quality assurance process, including:
- Alpha and beta design and technical reviews
- Editing
- Proofreading
- Integration
- Employ development staff with formal instructional design training and experience
- Have at least one subject matter expert dedicated to writing and review for each course development project who has a relevant Cisco Career Certification, Cisco Qualified Specialist, or CCSI designation
* Offerings are the collective Authorized Training Courses made available for sale by a Learning Partner under the Learning Partner Program.
Location and Delivery
Business Location
Learning Partners must maintain a physical, non-residential office where customer-facing meetings will be conducted, and where day-to-day business operations occur. This physical, non-residential location must be recorded in Partner Self Service (PSS). This will be referred as the Learning Partner's primary place of business.
Authorized Training Course Delivery
The following validates a Learning Partner's ability to deliver the required courses:
- Dedicated certified instructor for a specified course for the program year: Learning Partners must have a dedicated contract covering the program year with any instructors who are contractors.
- Proven access to company-owned lab equipment or documented access to Cisco or remote lab learning partner equipment: Partners must establish and maintain ownership or access for the program year.
Certification Hierarchy
Some career certifications override others so that individuals can meet the job category requirement. Please review the hierarchy details which designations may replace others in the table below.
| This Certification Qualification... |
...can be superseded by: |
|---|---|
| CCDA | CCIE, CCDP |
| CCDP | CCDE |
| CCIE | Any CCIE (unless a specific CCIE is required) |
| CCIP | CCIE |
| CCNA | CCIE, CCIP, CCDP, CCNP, CCSP |
| CCNP | CCIE |
| CCSP | CCIE |
Overview
Once a member of the Cisco Learning Partner Program, the Learning Partner agrees and commits to follow each of the policies described in this section as well as the specific policies associated with their status.
General Policies
Learning Partners must:
- Remain in compliance with all program requirements throughout the year. Adhere to all program requirements, obligations and restrictions, including staff, metrics and CCSIs.
- Offer only authorized Cisco training, ceasing all unauthorized Cisco content-based course offerings.*
- Teach Cisco-authorized courses using only CCSIs certified to teach the course using only authorized materials.
- Maintain the Partner Self Service (PSS) and Learning Partner Management System (LPMS) tools with company profile, required staff, and CCSI information.
- Accurately report and pay royalties to Cisco on all Derivative Works.
- Only conduct publicly scheduled Cisco courses in the delivery area in which the Learning Partner is authorized.
- Adhere to all Cisco brand and marketing guidelines for Learning Partners.
- Validate contact information and requirement compliance on a yearly basis.
Reviews and onsite audits will validate Learning Partner compliance.
Cisco will provide to Learning Partners:
- Listing in Cisco Partner Locator
- Ability to list Authorized Training Course offerings* in the Global Learning Locator and Partner Education Connection (PEC)
* Offerings are the collective Authorized Training Courses made available for sale by a Learning Partner under the Learning Partner Program.
Authorized Area
Training Course Offerings* and Authorized Area
Learning Partners are limited to offering open-enrollment Training Courses in their Authorized Area. The Authorized Area for a Learning Partner is based upon:
- The country in which the Learning Partner has its principal place of business (as defined in the Learning Partner Management System) and
- The Learning Partner Level (Associate or Specialized)
For a Learning Partner Specialized, the Authorized Area comprises all the countries in the same Zone** as the country of the Learning Partner's principal place of business.
Learning Partners may offer private training courses in any geography. Private offerings* are defined as classes that are non-public, have closed attendance, and are delivered on a specific customer demand. Public solicitation or advertisement for any such offering is prohibited, however, a Learning Partner's ability to provide private training courses on-site may be advertised on their company website or in general distribution advertisements.
Program Requirements and Authorized Area
Learning Partners that seek to operate in more than one Authorized Area must meet the requirements for each of the Authorized Areas in which they wish to operate with unique resources that must located physically in that Authorized Area (physical location, personnel, etc.). Learning Partner personnel that will be counted to meet the requirements must be associated with the Learning Partner in the Partner Self Service tool.
* Offerings are the collective Authorized Training Courses made available for sale by a Learning Partner under the Learning Partner Program.
** Country Grouping means a set of one or more countries. Aligned country grouping is aligned with Cisco's sales country groupings except where, [as in the case of the European Economic Area (EEA)], there is an obligation by law to allow trade beyond the countries defined by Cisco's sales management as a sales country grouping. To learn which countries are aligned to each Zone and Country Grouping, please refer to the Country Mapping PDF.
Business Plan and Purchase Relationship
Business Plan*
If asked by its Learning Partner Channel Manager,** the Learning Partner should provide a Business Plan* covering a minimum of 12-months describing: Sales Forecasts and minimum commitment to Cisco, target market segments, geographic coverage, value proposition and differentiation strategy, resources allocated and marketing investments planned.
The goal for the business plan* is to allow the WWLPC team to provide enhanced guidance and collaborative planning with the Learning Partner. Cisco has a vested interest in successful Learning Partners that are effectively delivering courses to the marketplace.
Purchase Relationship
Learning Partners purchase course kits either:
(a) Directly from the Learning Store, or Gilmore (Gilmore Global Logistic Services operates as the Cisco e-commerce vendor which supports or performs Cisco's ordering, fulfillment, billing and reporting functions including course kit fulfillment and corresponding collections and acquiring and reporting royalties to Cisco associated to Authorized Training Course content.)
Or
(b) Indirectly, via Cisco Learning Distributors (CLD).
Being a Specialized Learning Partner is one of the items in the criteria to be able to purchase directly from Cisco. Additional criteria for a Direct Purchase relationship is having purchased at least 500 kits in the preceding 12 months.
A Learning Partner that wishes to have a Direct Purchase relationship must apply and be approved.
* A (Partner) Business Plan means a document created by the Learning Partner that is reviewed and approved by Cisco, describing the Learning Partner's go-to-market plan and associated allocated resources for a specified period of time.
** Learning Partner Channel Manager (LPCM) means the role within the Cisco Worldwide Learning Partner Channel organization responsible for Learning Partner account management and business development.
Customer Satisfaction and Student Demographics
Instructor Rating and Customer Satisfaction
All standard Cisco and Derivative Work Authorized Training Courses require student evaluations. Learning Partners receive instructor ratings and customer satisfaction (which includes feedback on the course and training facility) from student evaluations generated by Metrics that Matter (MTM).
All partners must have an MTM account and must direct students to fill out evaluations at the completion of each Cisco course, including Derivative Works courses. The following table lists the minimum ratings each Learning Partner must achieve with its CCSIs
| Csat Requirements | Specialized |
|---|---|
| Use MTM for each class, each student | ✓ |
| Overall CCSI Evaluation (MTM) | 4.50/5.0 |
The table below lists the minimum ratings that each partner must achieve for “Overall customer satisfaction.” The minimum ratings differ by geography.
| Overall Customer Satisfaction | Minimum Average Evaluation Score by Theater |
|---|---|
| AMERICAS | 4.40 |
| APJC | 4.30 |
| EMEA | 4.35 |
Learning Partners must maintain a participation response rate for student evaluations in MTM of fifty percent (50%) or better for both Cisco authorized and Derivative Works courses. The participation response rate may be reviewed by Cisco at program mid-year, program year-end, at time of audit or at Cisco's discretion. The participation response rate is measured by the number of student evaluations in Metrics that Matter divided by the kits purchased and royalties paid to Cisco for derived courses.*
Student Demographics
Learning Partner agrees to collect, store and provide to Cisco on a regular basis, information that will allow Cisco to establish demographics and measure the impact of Cisco's Training. Cisco will require data about all classes delivered, including but not limited to the names of the students in each class, CCSI id, date, location and individual CSCO IDs. The process for this data collection and specific data requirements and formats will be listed in Program Requirements area. In all cases, Learning Partner will advise students that information is being shared with Cisco and disclose to students that Cisco may contact them directly regarding course updates and/information unless students request that Cisco not do so. In the event Cisco makes available a system to collect that information directly from the student, Learning Partner will encourage each student to registers in that tool for each class he or she attends.
* A Cisco Derived Course means any work or course created by Learning Partner (including without limitation any collective works, compilations, condensations, editorial revisions, annotations, elaborations, translations, derivative works or modifications of the Cisco Content or Cisco Products) which includes any material created by or supplied by Learning Partner or a third party and which incorporates, modifies or includes any portion of the Cisco Content or the Cisco Products.
Performance Rankings and Tools
Performance Rankings
As a way to allow Cisco, its customers and its partners to identify Learning Partner performance in a geographic area or in a technology, Cisco may publish and make publicly available the Learning Partners' ranking, CCSI rankings and customer satisfaction grades for both Learning Partners and CCSIs. As a condition of participation in the Learning Partner Program, the Learning Partner acknowledges and agrees to the disclosure of this information.
Tools
Partner Locator
The Partner Locator found on Cisco.com (Cisco's external website) is available to all Learning Partners. This service provides the Learning Partner with the opportunity to connect with other Cisco Learning Partners, Channel Partners and customers who are interested in complementary services.
Global Learning Locator
Customers searching for a Cisco Authorized learning offering have the Global Learning Locator (GLL) available for their use. Depending on the information entered into the system by the Learning Partner in the Learning Partner Management System, the Learning Partner's course details will be displayed to the potential student, giving the student the ability to link directly to the selected Learning Partner's website for online registration, e-commerce, or contact through the URL or email alias provided. The Learning Partner is responsible for notifying Cisco via the GLL on Cisco.com of any changes to its training course offerings* and schedules as soon as possible. The Learning Partner must use the GLL for the posting of its public offerings* authorized under this Agreement.
* Offerings are the collective Authorized Training Courses made available for sale by a Learning Partner under the Learning Partner Program.
Course Cancellations and Marketing Guidelines
Course Cancellations
Learning Partner must cancel no more than ten percent (10%) of all courses scheduled in the Global Learning Locator.
Brand and Marketing Guidelines
The Learning Partner must adhere to all brand and marketing guidelines as applicable to Cisco Partners and, additionally, to all specific rules defined in this website. Cisco brand guidelines are made available to Learning Partners via the secured Learning Partner websites.
Logo
Cisco Learning Partner logos are designed for the exclusive use of Cisco Learning Partners who meet the program criteria and have a signed agreement with Cisco. The Cisco Learning Partner logos give Partners a way to communicate to their customers that the training or services offered are authorized by Cisco. Learning Partners must use only the logo that corresponds to the company partner level.
Please refer to the logo usage guidelines which can be found on the secured Learning Partner websites. Except as expressly authorized in writing by Cisco, Learning Partners may use the logos only as provided in the guidelines document and the Cisco Trademark policy. The terms described in these guidelines are in addition to all other terms and conditions of a written agreement with Cisco. Use of the logos indicates agreement to be bound by the guidelines and terms and conditions as set forth in the guidelines document.
Rentals, Certificates and Course Kits
Lab and Equipment Rental
Each course contains a Product Information Checklist (PIC) of required equipment and software. Learning Partners must review the PIC for each course offered and have available either in-class lab equipment, or remote lab equipment from Cisco or another Learning Partner. Learning Partners must prove with documentation that they have established and maintained lab equipment for the 12-month program.
Student Certificates
All Cisco Learning Partners must have a Metrics that Matter (MTM) account and must direct students to complete evaluations at the conclusion of each Cisco standard and Derivative Works course. After the evaluations are submitted the MTM system generates a downloadable and printable course certificate for the student previously approved by the MTM Learning Partner Administrator.
Self Print of Course Kits
Cisco does not permit partners to self print Cisco course kits unless they participate in a pre-approved program that allows them to, provided they comply with the corresponding program rules and limitations.
Certified Cisco Systems Instructor (CCSI) / CCIE
Learning Partners must deliver all Authorized training courses (i.e. Cisco Standard Courses or Cisco Derived Courses*) through a Certified Cisco Systems Instructor (CCSI) qualified to teach the specific course. A CCSI (Certified Cisco Systems Instructor) is an individual who has been certified by Cisco as an instructor, remains in good standing and is currently sponsored by a Cisco Learning Partner in good standing. Each CCSI must sign and adhere to the CCSI Agreement outlining all instructor dependencies and obligations.
A Specialized Learning Partner can certify instructors as CCSIs by designating a senior instructor as an Instructor Certification Program (ICP) Proctor. Additional information about the ICP program can be found on the CCSI Forum.
The CCSI Forum has information about the CCSI program and is a community set up for CCSI collaboration and communication. The CCSI Forum is a private community for active CCSIs only, and access details may be obtained from the Team Wiki Spaces Webpage.
Learning Partner must maintain the course certifications of all its instructors in the Learning Partner Management System (LPMS). CCSI course certifications must be listed in LPMS prior to the CCSI teaching any authorized Cisco courses.
Instructor must identify one Learning Partner as their associated company to maintain CCSI status. Instructors not associated with a Learning Partner are not considered a valid CCSI and cannot teach Authorized training courses.
A CCSI and Learning Partner may only use and reference CCSI credentials for Authorized Training Courses offered through a Learning Partner. Any use of CCSI credentials outside of this authorized use may result in revocation of CCSI status. If a Learning Partner contracts another CCSI to teach an Authorized Training Course, it is the responsibility of the Learning Partner to verify the CCSI is an active CCSI associated with a Learning Partner and holds the appropriate certifications to teach the course. Periodic audits will validate all Cisco courses were taught using CCSIs appropriately certified to teach each course.
CCSI and CCIE Protection
All Learning Partners must adhere to the following protection policy regarding attrition or hiring of a CCIE or CCSI from another Learning Partner or Cisco channel partner.
CCSI Attrition
If losing a CCIE or CCSI renders a Learning Partner below the program requirements, the Learning Partner must notify Cisco of its noncompliance within 30 days. After Cisco receives said notice, the Learning Partner may qualify for a six-month extension to replace the CCIE or CCSI and remain in the Learning partner program. A Learning Partner who voluntarily terminates the employment of a CCIE or CCSI may not qualify for the time extension. During the extension period, as long as the partner meets all other requirements, it will retain its Learning Partner status.
If a Learning Partner does not notify Cisco of its noncompliance within 30 days and Cisco identifies the deficiency, Cisco may give the Learning Partner an extension of 60 days to replace the CCIE or CCSI to remain in the Learning Partner program. This extension period will begin when Cisco notifies the Learning Partner of its noncompliance.
CCSI Hiring
If a Learning Partner hires a CCIE or CCSI away from another Learning Partner or Cisco channel partner, Cisco will not count that individual toward the Learning Partner's requirements for 12 months from the date of hire. However, if another Learning Partner terminated the CCIE or CCSI, this rule does not apply, and the hiring Learning Partner must submit documentation supporting the claim.
* A Cisco Standard Course means any course pertaining to Cisco Products taught in a format and using the materials specified by Cisco. A Cisco Derived Course means any work or course created by Learning Partner (including without limitation any collective works, compilations, condensations, editorial revisions, annotations, elaborations, translations, derivative works or modifications of the Cisco Content or Cisco Products) which includes any material created by or supplied by Learning Partner or a third party and which incorporates, modifies or includes any portion of the Cisco Content or the Cisco Products.
Audit and Termination
Audit
Learning Partners must maintain complete and accurate books and records of each Authorized Training Course (i.e. Cisco Standard Course or Cisco Derived Course*) delivered to any third party. These records must confirm the Learning Partner's compliance with the payment and reporting obligations described herein.
Upon 10 business days prior written notice and during the partner's regular business hours, a partner must allow Cisco or an independent representative to audit and examine the Learning Partner's books, records, and inventories of Cisco content** to verify compliance with Learning Partner Program requirements and policies.
Termination
Any party, Cisco or the Learning Partner, is able to terminate the participation in this program at any time for convenience by formally communicating to the other party with a 45 day advanced notice. Non compliance to program policies could determinate termination. After termination, all rights described in Learning Partner Program website / documentation are revoked. In case the termination is requested by Cisco, the Learning Partner will only be able to apply again to the Learning Partner Program after a period of no less than one year.
* A Cisco Standard Course means any course pertaining to Cisco Products taught in a format and using the materials specified by Cisco. A Cisco Derived Course means any work or course created by Learning Partner (including without limitation any collective works, compilations, condensations, editorial revisions, annotations, elaborations, translations, derivative works or modifications of the Cisco Content or Cisco Products) which includes any material created by or supplied by Learning Partner or a third party and which incorporates, modifies or includes any portion of the Cisco Content or the Cisco Products.
** Cisco Content means (a) materials provided by Cisco, directly or indirectly, to Learning Partner for delivery of Cisco Standard Courses, including but not limited to software, CD-ROMs, training manuals, guides, books and materials; (b) other materials provided by Cisco, directly or indirectly, to Learning Partner to provide Cisco related training; (c) certain Cisco Marks (i.e. Cisco's trademarks, trade names, service marks, service names, logos or trade dress); and (d) the visual appearance and “look and feel” of displays, animation, menus, layouts, user interfaces, graphics and other copyright elements contained in the Cisco Products.
Derivative Works
The Worldwide Learning Partner Channels Derivative Works Program allows CLD and SP-Direct Learning Partners to modify Cisco course content or other Cisco materials. CLDs Learning Partners are required to submit their own derivative works to Cisco for approval, as well as those that are developed by their indirect partners. CLD Learning Partners must report the percentage of Cisco intellectual property included in the resulting product. Each derivative work is then subject to royalty payments to Cisco.
Please review the following information to learn about important changes to the New and Improved Derivative Works program.
New Automation Tool
A new automation tool removes the need to submit a manual document as part of the approval request process. The new tool is available beginning August 29, 2012 at http://tools.cisco.com/drwork/Index.jsp. Once you enter the home page of the Derivative Works Automation tool on the right navigation you will find the Program User Guide, FAQ's, Video Tutorial for using the tool and a training document as well to provide a smooth transition for using the new automation tool.
However, to gain access to the tool the CLD and SP-Direct Learning Partners will need to be set up in the automation tool prior to access. Contact dw_request@cisco.com for more information.
Here are a few highlights of some added language to the Program User Guide you will find on the homepage of the new Derivative Works Automation page.
SLA Changes
For simple requests for Learning@Cisco courses, please allow 5-7 business days from initial request to fulfillment. Complex requests consisting of Learning@Cisco content along with other Cisco content (business unit, for example) or third-party content may be subject to a longer service-level agreement (SLA) time. Please allow up to 10 business days for review by our subject matter experts (SMEs).
Finalized Content to Cisco
Once the Learning Partner has been approved for the Derivative Works and finishes the class content, Cisco requires the Table of Contents and lesson outline returned in PDF form to dbarber1@cisco.com. Failure to do so can result in future Derivative Works being denied.
New Reporting Capabilities
With the new automation tool, Cisco can generate reports that compare the estimated number of students per class and year, as forecasted by the Learning Partner, with the actual royalties received. This way we can identify trends and work with the Learning Partner to reconcile major discrepancies.
Two-Week Notice for Requests
Cisco requires a minimum of two weeks notice for a Derivative Works request, to allow ample time to approve the request before class starts.
Learning Partner Application
Thank you for your interest in the Learning Partner Program - Specialized Partner Level. To apply for the program you will need to have a valid Cisco.com user ID and to complete the online application.
| Instructions | |
|---|---|
| Launch the Learning Partner Application | |
If you have trouble logging in, please make sure that you are associated to a Registered Partner.
|
Need help? Try these resources |
Specialized Password Protected Resource Page
Cisco Authorized Specialized Learning Partners may access download templates, program documents, and other program, delivery, marketing, pricing tools and resources at one of the following secured sites (dependent upon their purchasing relationship with Cisco):
