Search Help

Search Tips

To perform a basic search, type a few unique, descriptive words in the search box and click the Search button. Note the following for optimal search results:

  • The search engine automatically adds and between the words that you enter, so it returns only those pages that include all your search terms.
  • Searches are not case-sensitive. All letters, regardless of how you type them, are understood as lowercase. For example, searches for LocalDirector, localdirector, and LoCaLdIrEcToR all return the same results.
  • Adding quotation marks gives you an exact phrase match. For example, “vpn client” returns items in which the phrase vpn client appears. The system does not return items that contain vpn and client as separate words that are not part of the complete phrase.
  • Word stemming can be used to obtain all the variations of a given search term. For example, the search word client also returns clients. Similarly, the search word install also returns installing.
  • You can improve your search by using words that are unique and by adding descriptive words. For example, instead of typing vpn client, try vpn 5000 client to retrieve more relevant results.
  • Sometimes a product or solution can be found by more than one name. For example, VoIP and Unified Communications return the same solution information.
  • You can narrow your search by applying filters. For example, if you are looking for support information, try clicking the Site Area filter and the Support value to narrow your choices to just that content area.

+ Searches to Include Terms

If a common word or character is essential to obtain a particular result, include it by putting a plus sign (+) in front of it. Search ignores common words and characters such as where and how as well as certain single digits and single letters. These words and characters tend to slow down the search without improving the results.

You can also conduct a phrase search by putting quotation marks around two or more words. Common words and characters in such a phrase search are then included in the search.

- Searches to Remove Terms

You can exclude words from a search. Attach a hyphen (-) to the front of the term or add the word NOT and a letter space in front of the term.

Sometimes what you are searching for has more than one meaning. For example, the abbreviation uBR stands for "Universal Broadband Router," and UBR means "unspecified bit rate." Because the search engine converts everything to lowercase characters, the query UBR returns results for both abbreviations.

If you want to find pages about UBR that do not contain the word broadband, type one of the following:

Searches to Remove Terms image 1

OR Searches Search supports the Boolean operator OR. To retrieve pages that include either word A or word B, use an OR between the terms.

For example, to search for either ucs or broadband, type:

OR Searches image 1

Wildcard Searches

Use a wildcard such as * or ? to expand the results of your query. Using the ? wildcard provides one-character matching, and using the * wildcard gives you multicharacter matches. For example, 295? picks up 2950 but not 2950p.

Wildcard Searches image 1

To pick up more than one character, you must use 295* as in this example:

Wildcard searches image 2

Note: Wildcard searches do not work in quoted phrases.

Searches Only Within the URL

If you want to search for a keyword within the URL of webpages, you can use url:.

For example, to locate all the pages with a URL containing the term “network,” type url:/network/ in the search box.

URL search image 1

If you know the URL of a web page, you can also perform a precise search for the web page by using url:.

For example, to search for Cisco tools, type the following in the search box:

URL search image 2

Note: From the Advanced Search page, you can perform this type of search without using url: (by selecting the "In the URL Only" option).

Searches Only Within the Title

If you want to search for a particular term within a web page title, such as 2950, type title:2950 in the search box.

Title search image 1

Note: From the Advanced Search page, you can select the "In the Page Title Only" option and perform this type of search without using title:.

Search System Suggestions

Type-Ahead Suggestions Search offers suggestions as you enter the query term in the search box. If you select the relevant suggestion, the system displays the search results for that suggestion. This feature is available in the search box at the upper-right corner of the page and in the search box on the Search Results page. The presented suggestions contain search term text as it is entered.

Typeahead search image 1 Typeahead search image 2


If your search term has an associated synonym, Search offers that synonym as a clickable suggested option.

Synonym search image 1

Spell-Check Search suggests a correction if your query term is possibly misspelled. You can see these suggestions in two formats:

  • Did You Mean: Your query has at least one result, and the system suggests a term or phrase as a clickable option for you.
Did-You-Mean search image
  • Next Best Match: Your query does not return any results, so the system resubmits the search by using the “next-best match” query and displays the results.
Next-Best-Match search image

Search Results Page


When you perform a search and get the search results page, you see tabs displayed. The number of tabs available depends on the country from which you submitted your search. The tab with a white background is the active tab for which the results are being displayed.

If you click any of the other tabs, the same query is submitted and the results within that category are displayed.

US search image country search image China search image

Sorted By

Pages that match the search criteria are displayed on the Search Results page. By default, the search results are automatically sorted by relevancy score in descending order. Items with the highest relevancy score are at the top of the list.

Sorted By search image

You can select other Sorted By options by using the pull-down menu.

Results per Page

The default number of search results per page is 10. If a search yields more than 10 results, the first 10 results are displayed on the first page. The second 10 results are displayed on the second page, and so on.

You can change the number of search results displayed per page. At the top of the Search Results page (or on the bottom, next to pagination), select the number that you want from the pull-down menu. The available options are 10, 20, 30, and 50.

Results per page image

If you are not on the first page when you change the number of results to display, the system takes you back to the first page. It then displays the selected number of results on the first page and subsequent pages.


If a search yields multiple pages of results, you can navigate to any of those pages. Using the pagination at the bottom of the page, you have the option to select Next >, < Previous, or a specific page number in the results.

Pagination image

Filters to Refine Results

Filters help you refine your search and guide you toward a smaller list of more relevant results. When you click an associated filter, you restrict your results to a specific context.

Under each filter, various associated filter values are displayed. Next to each filter value is a number in parentheses. That number corresponds to the number of webpages that are available in that category. The available filters are based on the returned content as well as the global site in which the search is being conducted.

Filter Search Results image

You can remove an applied filter. Click the checkmark next to the filter type to clear the checkbox. You can also remove all filters by clicking the Reset Filters button.

Applied Filter Search Results image

For the Date Range filter, you can select one of the available date ranges, or specify a custom date range. To specify a custom date range, select a date from each of the calendars within the To and From fields. After you select or specify a date range, you must select the All option in order to see all selectable date ranges again.

Applied Filter Search Results image


Content on is accessible depending on the entitlement of the user. All “entitled” content shows a lock icon next to the title, which indicates that the user must be logged in to view that content. If you are logged in with the applicable entitlement, you will have full access to the content and the lock icon will not display

Entitled content search results

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Advanced Search

You can refine your search on the Advanced Search page.

Advanced Search page
Option Results

All of These Words

This option returns pages that contain all the specified words. For example, BGP neighbors returns any web page that has both BGP and neighbors.

Note: To help improve performance, the search engine ignores common words. If a common word is essential to obtain a particular result, put a plus sign (+) in front of it to include it. For example, to obtain information on the search string at commands, use +at commands.

This Exact Phrase

To search for words that appear together in a particular sequence, use an exact phrase search. This option returns pages in which the words appear together exactly as you typed them. For example, code red returns only pages in which those words appear together and in that order.

At Least One of These Words

You sometimes might be unsure of the exact phrasing to use to search for a topic. In that case, you can search for pages that contain at least one of the words that you type. For example, to search for information on encryption capabilities, entering IPsec des in this box returns all pages about IPsec and all pages about des (DES, the Data Encryption Standard).

Without These Words

Sometimes a word might have meaning for more than one subject. Using this option removes pages that contain the words indicated. For example, to find information on firewalls but not Cisco PIX products, search for:

  • All of These Words: Firewall
  • Without These Words: PIX

The results are pages about firewalls, but they do not contain the word PIX.

That Occur

This option yields specific results by narrowing a search phrase to one of the following locations:

  • Anywhere on the page
  • Only in the title of the page
  • Only in the URL of the page