End-customer SatisfactionPartner Access onLine (PAL) helps channel partners obtain information derived from the Cisco Customer Satisfaction surveys and ensures that we are surveying a broad enough scope of end customers to be meaningful. This tool allows Partners the ability to send customer satisfaction surveys to their end-customers and view their end-customer satisfaction results. All Customer Satisfaction surveys within PAL are focused on obtaining information to provide breakthrough customer value and gain long-term customer and partner loyalty.
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PAL provides real-time, customized access to customer satisfaction data. Since customer satisfaction is one of the strategic components of the Cisco Channel Partner Program, access to and management of customer satisfaction data is critical to achieving and maintaining Partner certifications.