Converged phone networks simplify support and management.
Cisco IT in India was required by the local telecom regulator to merge separate PSTN and VoIP infrastructures without merging the calls, and to implement the convergence in a manner acceptable to the regulatory body. Cisco combined both infrastructures onto a single Cisco Unified Communications Manager (formerly Cisco CallManager) cluster that was configured with virtual partitions to maintain the separation between PSTN and VoIP calls.
Benefits Cisco realized from converging the PSTN and VoIP infrastructures in India included:
To read more about the challenge, results, lessons learned and the next steps, please choose the link below to download the complete Case Study in PDF format.