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Cisco Acquires Richards-Zeta Building Intelligence, Inc.



Cisco has completed its acquisition of Richards-Zeta Building Intelligence, Inc. The Santa Barbara, Calif., company is a leading provider of intelligent middleware technology that enables businesses to integrate building infrastructure and information technology (IT) applications over a common Internet Protocol (IP) network, resulting in improved efficiencies, greater energy savings and a reduced carbon footprint.


Richards-Zeta's intelligent middleware transforms building operational data into an IT-friendly format that easily integrates with existing applications. Its scalable, open platform enables the convergence of building systems onto an IP network. This integrated solution provides more effective management of energy consumption across an organization.

Sales

Q. Should Richards-Zeta customers continue to contact their Richards-Zeta sales representative?
A: Yes, customers should continue to contact their existing channel partners or Richards-Zeta representatives at their current email addresses and phone numbers.
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Customers and Partners

Q: How is the transaction between Cisco and Richards-Zeta expected to benefit Richards-Zeta's customers?
A: Existing Richards-Zeta customers will be able to extend the benefits of their Richards-Zeta solution with Cisco network functionalities, such as security, scalability and inter-operability as well as applications from the rest of Cisco's portfolio, including Unified Communications and Physical Security. Customers will also benefit from Cisco's solutions-led approach in creating connected and sustainable buildings and cities, with Cisco's award-winning services and support.
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Q: Should Richards-Zeta's customers continue to call Richards-Zeta for customer support and other support issues?
A: The same support team who supported Richards-Zeta products will continue to do so. You should continue to use the same support channels you have been using, whether it's online at support@richards-zeta.com or by phone at +1 805 692.5560 or +1 866 456 9699 (toll-free). Over time, as we integrate support processes, information will be communicated to customers that is intended to provide ample lead time with regard to planned changes.
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Richards-Zeta Legacy Customers and Associated Support Contracts

Q: What can customers expect with regard to their previous support contracts with Richards-Zeta?
A: Cisco will continue to honor existing services and support commitments made to Richards-Zeta's customers and partners through Richards-Zeta's Development and Support team. Cisco will communicate any migration plans to Cisco support when they are available.
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Q: Will Cisco support all of the legacy Richards-Zeta products?
A: Cisco will continue to honor the existing commitments made to the legacy Richards-Zeta products. Cisco will communicate any migration plans to Cisco support when they are available.
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Q: What service levels are available for legacy Richards-Zeta products?
A: Cisco will continue to honor the existing service level agreements made to existing Richards-Zeta products via Richards-Zeta support. In the coming months, Richards-Zeta and Cisco Services will perform impact planning and assessment to plan for broader services integration and a go-to-market (GTM) strategy for product/services. Cisco will communicate any migration plans to Cisco support and service levels when they are available.
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Q: Can the Richards-Zeta service contracts be renewed, and if so, for how long?
A: Cisco will continue to honor the existing contracts made to the existing Richards-Zeta products via Richards-Zeta support. In the coming months, Richards-Zeta and Cisco Services will perform impact planning and assessment to plan for broader services integration and a go-to-market (GTM) strategy for product/services. Cisco will communicate any migration plans to Cisco support and contracts when they are available.
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