Customer Wins

Davao Light & Power Co., Inc. (DLPC) is the third largest electric utility in the Philippines. It was established in 1946 with a franchise area of 3,561 sq. kms. This area covers the whole of Davao City, Panabo City in Davao del Norte and Carmen, Sto. Tomas and Dujali provinces in Davao del Norte.

Davao Light & Power Co., Inc. (DLPC) is the third largest electric utility in the Philippines. It was established in 1946 with a franchise area of 3,561 sq. kms. This area covers the whole of Davao City, Panabo City in Davao del Norte and Carmen, Sto. Tomas and Dujali provinces in Davao del Norte.

World-class service is one of the key elements that DLPC needs to ensure continuing business. With its employees and key departments situated in three separate offices and the increase in customer phone inquiries, DLPC determined that there is a need to establish a single phone number that its customers can use to easily contact anybody within the organization.

Also, DLPC saw the need to integrate its data and voice networks so that they will only maintain one communication infrastructure. And the increase in its customer base hastened the need for it to establish a call center where clients can go to and address some of their more common concerns and frequently asked questions. They needed a partner that can provide them with the right solution utilizing much of their existing equipment and at a reasonable cost.