Country: UAE

Preliminary Case Study Questions

• What was the solution implemented by Cisco? (detailed hardware & software – please provide solution fact sheet / whitepaper)
  • Routing & Switching and IP telephony
• What is the AT penetration of this solution?
  • IP Communications
• Why did the customer choose Cisco over competitors? (Brand, value, TCO, support ...etc)
  • All the above
• What business challenge was the customer facing?
  • Flexible telephone systems and advanced network supports applications, video and voice
• How did the solution help customer overcome these challenges?
  • The network now support ERP and HR application
  • The IP telephony very flexible and easy to use
• What are the overall business benefits of the implemented solution to the customer?
  • More network switch capacity to support bandwidth-hungry applications
  • Converged services support including IP telephony, voice over WLANs, and video services
  • More manageable solutions as IT administrators seek to reduce cost and complexity of network switches
  • Speed access and improve communication
  • Integrate different device modes and communication applications
  • Streamline business processes, reach the right resource the first time, and enhance profitability.
• Is the project/solution implanted already?
  • Yes
• When what was the implantation duration?
  • March, 2007
• What can the customer now offer (to employees, customers, partners), thanks to the solution which he couldn’t before? (Services, integration, collaboration ..etc)
  • high-speed network and IP telephony features.
    Flexibility, stability and reliability
• Who was the Cisco partners involved? (Silver, gold?)
  • Latitude Systems - Premier
• How will the solution impact the customer’s products/services extended to its employees, customers and partners? (Productivity, cut costs..)
  • Easy to manage the IT equipment
  • Reliable telephone system
  • Saving time
• What future plans does this customer have with this partner?
  • To implement same solution in their future branches