Country: UAE

Preliminary Case Study Questions

• What was the solution implemented by Cisco? (detailed hardware & software – please provide solution fact sheet / whitepaper)
• IP Communications, Wireless Bridging
  • Switching: CE 500 PoE
  • Router: Cisco 2821 ISR with FXO PSTN connectivity, ADSL WAN Connectivity for DIP office
  • IP Communications: CallManager Express. Phones were 7940G and 7911. Unity Express
  • Wireless Bridging: 1410 wireless bridges for point-to-point connectivity between Jebel Ali and DIP offices
• What is the AT penetration of this solution?
  • AT 95 %.
  • Switching & Routing 5 %.
• Why did the customer choose Cisco over competitors? (Brand, value, TCO, support ...etc)
  • Brand
  • ROI
  • TCO
  • Technology
• What business challenge was the customer facing?
  • New office building
  • No Service Provider Internet connectivity in DIP
  • Multi-site connectivity
• How did the solution help customer overcome these challenges?
  • Connected DIP office to head office
  • Unified Communications infrastructure across organization
• What are the overall business benefits of the implemented solution to the customer?
  • Reduced connectivity costs
  • Increased productivity through reduced latency
  • Streamlined intersite communication
• Is the project/solution implanted already?
  • Partly. IP Communications complete. Wireless Bridging waiting for TRA approval
• When what was the implantation duration?
  • August - November 2007: 2 Weeks
• What can the customer now offer (to employees, customers, partners), thanks to the solution which he couldn’t before? (Services, integration, collaboration ..etc) Seamless communication between offices
• Who was the Cisco partners involved? (Silver, gold?) Latitude Systems: Premier
• How will the solution impact the customer’s products/services extended to its employees, customers and partners? (productivity, cut costs..) Increased productivity, reduced costs, streamlined communications
• What future plans does this customer have with this partner? Network Security, additional wireless coverage, Network management