Collaboration

Collaboration Products

  • Collaboration Applications

    Voice, video, and web conferencing; messaging; mobile applications; and enterprise social software keep you connected and productive.

    • WebEx

      • Dynamic web-based meetings allow you to meet online to present information, share applications and collaborate
      • Ideal for small, mid-sized businesses and large enterprises
      • Increase productivity and accelerate business results across your organization with anywhere, anytime meetings - even on mobile devices

    • WebEx for iPhone

      • Host, start, and schedule Cisco WebEx meetings
      • Join WebEx meetings with one click
      • Chat privately or with everyone
      • View shared content

    • Cisco Jabber

      • New unified communications applications solution lets you collaborate from any workspace
      • Easy access to presence, IM, voice and video, voice messages, desktop sharing, and conferencing
      • Consistent experience across PC, Mac, iPhone, iPad, Android, Nokia, and Blackberry devices

    • Cisco Jabber for iPhone

      • Place, receive, and manage calls over a Wi-Fi network using your Apple iPhone
      • Work efficiently from anywhere using presence, IM, enterprise voice and visual voicemail
      • Search for colleagues in your corporate directory
      • Start or join an instant WebEx meeting from an IM chat to share documents

    • Cisco Quad

      • Improve employee hiring and training processes
      • Scale the availability and accessibility of information and expertise across the organization
      • Accelerate innovation through cross-functional, community-driven collaboration
      • Drive growth and reduce sales cycles by enabling a collaborative sales culture

  • Customer Collaboration

    Customer collaboration creates the foundation for positive customer service, a primary factor in building a stronger business.

    • Cisco SocialMiner

      • Provides a social media campaign management solution
      • Monitors the social web for relevant public customer postings and helps you engage with customers proactively
      • Offers context about customers by providing a social screen pop to customer service agents or other responders
      • Helps you manage your brand by monitoring and responding to social media posts from customers who need assistance

    • Cisco Unified Contact Center Enterprise

      • Deliver state-of-the-art contact center capabilities for enterprise applications
      • Support both premise-based and hosted deployments with Cisco Unified Communications Manager or third-party automatic call distributors (ACDs)
      • Provide intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management.
      • Take advantage of desktop options such as a web-based thin client collaborative desktop for agents and supervisors

    • Cisco Unified Contact Center Express

      • Easily deploy and use highly secure, virtual, and highly available sophisticated call routing and contact management capabilities for your contact center
      • Ideal for midmarket, enterprise branch, or corporate departments
      • Ideal for both formal and informal contact centers
      • Take advantage of support for Web 2.0 agent desktop SDK for custom desktop development

    • Cisco Unified Customer Voice Portal

      • Provide speech-enabled self-service to callers with this award-winning product
      • Allow calls to be treated at the most efficient location with powerful call control
      • Combine open standards support for speech recognition with intelligent application development
      • Deliver personalized self-service as a standalone IVR system, or integrate transparently with the contact center

  • TelePresence

    Cisco TelePresence powers a new way of working, where everyone, everywhere can be more productive through face-to-face collaboration.

  • Unified Communications

    View, optimize, and manage your entire communications system from one screen.

    • Cisco Virtualization Experience Client

      • Combine the power of collaboration with desktop virtualization
      • Save on power and desk real estate with integrated form factor
      • Choose VDI client of choice with support for PCoIP, ICA and RDP protocols

    • Cisco Cius

      • Transparent mobility
      • A virtual desktop client for cloud computing
      • High-definition video and Cisco TelePresence solution interoperability
      • Anywhere access to Cisco's collaboration and Android OS applications

    • Communications Manager Business Edition 3000

      Cisco Unified Communications Manager Business Edition 3000

      • Essential communication features for up to 300 users and 10 sites
      • Speedy setup and administration with simple intuitive management
      • Complimentary Cisco Unified SIP Phone 3905 to replace a legacy TDM with an affordable SIP endpoint
    • Cisco Unified IP Phones 8941 and 8945

      Cisco Unified Border Element

      • Connect your enterprise IP network to Service Provider SIP trunks
      • Supports centralized, distributed or hybrid deployments often with minimal to no hardware investment
      • Provides multiple services on a single platform
      • Repurpose network equipment assets as the voice network evolves

    • Cisco Unified Communications Manager

      • Scalable, distributable, and highly available enterprise-class IP telephony call-processing system
      • New, native connectivity to Tandberg endpoints, beginning with Cisco IP Video Phone E20
      • Is ideal for midsized businesses and large enterprises
      • Supports a full range of communications features and applications
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