eForms Public Sector Roundtable


New Delhi | 29-31 July, 2009

eForms Public Sector Roundtable

Introduction

The National e-Governance Plan of Indian Government seeks to lay the foundation and provide the impetus for long-term growth of e-Governance within the country. The plan seeks to create the right governance and institutional mechanisms, set up the core infrastructure and policies and implements a number of Mission Mode Projects at the center, state and integrated service levels to create a citizen-centric and business-centric environment for governance.

Supporting this, Cisco India in Collaboration with the Special Interest Group on eGovernance of Computer Society of India (CSI-SIG e-GOV), Department of IT&C, Government of Andhra Pradesh, Center for Good Governance organized an eForms Public Sector Roundtable 2009 as part of the Regional eGovernance Knowledge Sharing Summit on 4 June 2009 at Hyderabad with participants drawn from 11 States/UTs in Hyderabad.

In continuation of this initiative Cisco now in collaboration with National Institute of Smart Government (NISG), is organizing the NeGP Round Table - 29-31 July,2009 Delhi.

Cisco's initiatives along with the NISG

Cisco has been organizing Public Sector Summits in collaboration with National Institute of Smart Government (NISG) and with the support of Department of Information Technology, with the objective of supporting Government of India's eGovernance initiatives.

The focus for NeGP, led by The Department of Information Technology (DIT), is now on implementation of the capacity building scheme and the mission mode projects at both the national and state levels.

The National e-Government Plan (NeGP) has been initiated with 27 MMPs and 8 supporting components, with single aim of making all Government services accessible to common man in his locality at affordable cost in an efficient, transparent and reliable manner through common service delivery outlets. The DIT proposes to leverage this infrastructure immediately to enable people to download forms and submit applications electronically through a common gateway. The Ministry believes that e-application will provide significant benefit to the citizens and it will make accessible all online services via State Portal in an integrated manner. Adoption of proper standards and architecture will ensure seamless up-gradation and integration with backend computerization as and when it happens.

In its role of providing strategic advice and support to DIT, for accelerated execution of key projects, Cisco's IBSG supports four elements of the NeGP. eForms Planning and Implementation is one of these.

About eForms

eForms application project which combines State Portal, State Service Delivery Gateway and Electronic Form, aims to create an integrated information infrastructure that shall expand, integrate and enhance the utility and reach of the services provided by the Government to the citizens through Common Service Centers (CSCs) by leveraging the common infrastructure (SWAN, SDC etc.) at the States/UTs level. With this citizens can access the services under a single interface mechanism from the Portal.

This will enable citizens to download forms and submit their applications electronically with help of Electronic Forms hosted on the State Portal (SP) and routed by a common services gateway (SSDG). This important initiative facilitating Electronic Service Delivery will provide significant benefits to the citizens especially in the form of a single gateway to citizen for service delivery. Thus holistic and harmonious use of the Common Service Centers (CSCs) along with the common infrastructure (SWAN, SDC) and technology across the state for all application and services shall be achieved. The project will guarantee the following:-

  • Assured electronic delivery of the request from the citizen to the specified field office of the government department
  • The electronic acknowledgement of successful submission of application/request from department to the citizen.
  • Citizen will be able to query the status of his/her application/request at any point in time.
  • Request/ response will also be conveyed through the SSDG.

The processing at the backend at the department may initially continue in a manual mode. Gradually as the MMPs and other State applications get implemented and the backend gets computerized, the functionality of the services provided will get enhanced and eventually all services that can be provided online could be accessible via State Portal in integrated fashion.

E Forms Roundtable - 4 June 2009, Hyderabad
Post Event Summary

eForms Roundtable Part I


69 people from 11 out of 13 Southern/Western States/UTs attended.


Partners: Special Interest Group on eGovernance of Computer Society of India (CSI-SIG e-GOV), Department of IT&C, NISG, Government of Andhra Pradesh and Center for Good Governance, Hyderabad.

As you may well be aware, Cisco's Internet Business Solutions Group (IBSG), is a strategic partner of The Department of Information Technology (DIT), of Government of India, in charting India's stride towards eGovernance. As part of this, for the last four years, Cisco has been organising Public Sector Summits in collaboration with National Institute for Smart Government (NISG) and with the support of Department of Information Technology. These summits have been received well, and as the next step, a change in format was proposed: Roundtable Conferences focussed on key National eGovernance Plan (NeGP) initiatives.

A related development is that the National E-Governance Plan (NeGP), led by The Department of Information Technology (DIT), has reached a stage where the focus has shifted to implementation of the capacity building scheme and the mission mode projects at both the national and state levels. In its role of providing strategic advice and support to DIT for accelerated execution of key projects Cisco's IBSG supports three elements of the NeGP. eForms Planning and Implementation is one of these.

These two developments led to the genesis of the eForms Roundtable Series. Part I was held on June 4th 2009 at Taj Deccan, Hyderabad. This was organised as part of Regional eGovernance Knowledge Sharing Summit 2009.

The objectives were as follows:

  • To provide a forum to key stakeholders, both from Centre and the States, to identify and address implementation and sustainability issues in eForms
  • To provide a forum for sharing knowledge and best practices in eForms
  • To help DIT and States/UTs in faster and more successful implementation of eForms
  • To come out with a "model" implementation plan that can be used in the near term, with minimum risk of failure and greatest possible benefits to citizens, while taking into consideration longer-term goals.

State Government Officials, involved in the implementation of eForms found the Roundtable discussion relevant and useful. Mr.Christian Rupp's presentation showcased the success of eForms in Austria, illustrating possibilities for India in the future. The presentation was received very well. CDAC demonstrated the capability of its eForms engine, establishing credibility about eForms.Several states presented lessons learned from their implementation to date. Overall the Roundtable also provided a forum for the states/union territories and the DIT to identify and discuss remaining challenges related to eForms implementation. The Roundtable gave us an insight into the status quo at various states/UTs and action points for DIT and the states for the future. The feedback received for this Roundtable has also given us useful guidance to make modifications to the next roundtable's format.

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