Registration and Service Contract
Why do I have to register for software?
How do I add a
service contract to my profile?
I am
already registered as a Guest user and logged in. Why am I still unable
to download software?
Why cant I download the VPN client after creating an account?
Cisco Small Business (formerly Linksys) products
How do I
find firmware for Cisco Small Business (formerly Linksys) products?
Free Software
How can I
identify free software?
Is VPN
Client software free?
Browser Support
What browsers are supported and what browser settings are needed?
Is Java required for software downloads?
What Java
version is required for the Download Manager?
Using the Software Download Area
What is the difference between the ‘Download Manager Option’ and the ‘Non Java Download Option’ for software downloads?
How do I
search for software in the Downloads area?
How do I
navigate in the new tree structure?
How can I
navigate within the downloads area without using the browsers Back or Forward
buttons?
Can I
download multiple files at a time?
What do
the Add to Cart and Download Now buttons do?
How can I
see the details for the image that was added to the Download Cart?
Troubleshooting in the Software Download Area
After I click Agree to the Click Accept Agreement, the download doesn't start automatically. What should I do?
I don't have Java or am unable to install Java on my computer to use the Download Manager. What should I do?
I have Java installed on my computer but can not download software using the Download Manager. I see a blank screen/error messages on the pop-up window. What should I do?
Download Manager is not working with my proxy server. What should I do?
On my MAC, I see a message that "The java applet requests unrestricted access to your computer” when using the Download Manager. What does this mean?
I lost my
internet connection. How do I re-start the downloads in the Download Manager?
My session
seems to have expired. What should I do?
Cisco IOS Software
Is it
possible to view the features of the IOS?
Why did you remove the IOS Upgrade Planner?
A. Access to Cisco software requires registration due to export
regulations and contract access. To create a Cisco.com account you
can register here: http://tools.cisco.com/RPF/register/register.do .
The registration process
enables you to obtain a username and password that creates a guest
login to access any free, downloadable Software from Cisco.com. To
access contract-restricted software you must associate a valid service
contract to your profile in the additional access tab in the profile manager.
Registering and reporting software downloads for software
containing encryption is required by the US government. If you would like
to know more information on cryptographic software and export compliance that
is enforced by the US federal government, you can visit the url - http://www.cisco.com/wwl/export/crypto/tool/faq.html If you have any suggestions/concerns regarding Registration,
you can send an e-mail with your Corporate login details (Username/e-mail ID,
Company information) to web-help@cisco.com
Q. How do I add a service contract to my profile?
A.
To associate a service contract to your profile follow
the instructions at http://www.cisco.com/web/Downloads/SDS/unentitled_instructions.html
Q. I am already registered as
a Guest user and logged in. Why am I still unable to download software?
A
: Certain software needs additional access and cannot be downloaded by
a Registered Guest user. To download this software you need to have a valid Technical Support Services Agreement.
This can be obtained by:
> Contact your Cisco Account team if you have a Direct
Purchase Agreement.
> Contact a Cisco Partner or Reseller to purchase a
service agreement. -http://tools.cisco.com/WWChannels/LOCATR/jsp/partner_locator.jsp
> Use the Profile Manager to update your Cisco.com
profile and request association to service agreement - http://tools.cisco.com/RPF/profile/edit_entitlement.do?Tab=3
> Learn more about Technical
Service Agreements and Software Downloads
Q. Why
cant I download the VPN client after creating an
account?
A. If
you just registered or added a SMARTnet support
contract your account may not be updated yet. However, if you just created an
account you will not be able to access VPN software until a valid SMARTnet support contract is associated to your
profile. You can find the instructions at
http://www.cisco.com/web/Downloads/SDS/unentitled_instructions.html
Q. How do I find firmware for
Cisco Small Business (formerly Linksys) products?
A.
Downloads for select Cisco Small Business products are now available on Cisco.com without the need to register or login. View Product List
Downloads for all Cisco Small Business products, including previous versions of firmware, can be found in the Cisco downloads area (registration / login required) as follows:
Network
Storage Firmware :
Storage Networking Software --> Cisco Small Business Network
Storage Systems Firmware
Router
Firmware :
Router Software --> Cisco Small Business Routers (Linksys
Business Series)
Managed
Switches Firmware :
Switches Software --> LAN Switches --> Cisco Small
Business Managed Switches (Linksys Business Series)
Smart
Switches Firmware :
Switches Software -->
LAN Switches --> Cisco Small Business Smart Switches (Linksys
Business Series)
Wireless
Firmware : Wireless
Software --> Access Points --> Cisco Small Business Wireless Access
Points (Linksys Business Series)
Surveillance
Firmware and Software :
Physical Security Software --> Cisco
Small Business Video Surveillance Cameras (Linksys Business Series)
Small
Business IP Phone Firmware :
Voice and Unified Communications
Software --> IP Telephony --> IP Phones --> Cisco Small
Business IP Phones (Linksys Business Series)
Small
Business Voice Accessories Firmware : Voice and Unified Communications
Software --> IP Telephony --> IP Phones --> Cisco Small
Business Voice Accessories (Linksys Business Series)
Small
Business Voice Gateways and ATAs Firmware :Voice
and Unified Communications Software --> Communications Infrastructure
--> Voice Gateways --> Cisco Small Business Voice Gateways and ATAs (Linksys Business Series)
Small
Business Voice Systems Firmware : Voice and Unified Communications
Software --> IP Telephony --> Call Control --> Cisco Small
Business Voice Systems (Linksys Business Series)
Firmware
for Linksys by Cisco Consumer products is available at www.linksysbycisco.com/support
Q. How can I identify free software?
A. After
logging in with a guest account, you can identify free downloadable software
by the absence of a lock symbol (  ). If you are logged
in with a guest account and see the lock symbol it means the software
requires a valid service contract to be associated to your profile.
Q. Is
VPN Client software free?
A. No, The
Cisco VPN Client is included with all models of Cisco
ASA 5500 Series Security Appliances(excluding
ASA 5505). Customers with Cisco SMARTnet support
contracts and encryption entitlement may download the Cisco VPN Client from
the Cisco
Software Center (requires Cisco.com login) at no additional cost. For customers
without Cisco SMARTnet support contracts, a media
CD containing the client software is available for purchase. This CD does not
provide access to the most current patch releases.
Q. What browsers are supported and
what browser settings are needed?
A:
The list of Cisco supported browsers is at:
http://www.cisco.com/web/help/browser.html.
Browser settings needed for Java based
Download Manager:
The Download Manager
has
been successfully tested with the following browser/Operating System
combinations, though not all are officially supported -
Windows XP - IE 6, IE 7, Firefox 2, Firefox
3.0, Firefox 3.5.3
Windows Vista - IE 7, Firefox 2, Firefox 3.0 ,
Chrome
MAC OSX 10.5.8 - Safari 4.0.3
Inconsistent behavior has been reported
with the following browsers -
Windows XP - IE8,
Opera, Seamonkey
Windows
Vista - Firefox 3.5.3
Mac OSX 10.5.8 - Firefox
2.0.14, Firefox 3.5.3
Mac OSX 10.6.1 - Firefox 3.5.3
Linux - Firefox 3.5.3
Your browser should be configured to use Java and should support Java
Runtime Engine (JRE) Version 1.4.2_xx or higher. To check whether your
browser is configured to use Java, you need to open the Control Panel. In
the Control Panel, you should see the Java icon. Perform the following steps -
1.
Double click on the icon to open 'Java Control Panel'.
2. In Java Control Panel, click on the 'Advanced' tab
3. Click on the + icon next to 'Default Java for browsers'.
4. Make sure the box next to Internet Explorer, Netscape, and Mozilla is
checked.
5. Click 'Apply'
Q. Is Java required for software downloads?
A:
No, there is a non Java option available for software downloads.
Q. What Java version is required for
the Download Manager?
A:
All
operating systems that have Java version
1.4.2_xx or higher are supported on the Download Manager.
Q. What is the difference between the ‘Download Manager Option’ and ‘Non Java Download Option’ for software downloads?
A:
The Download Manager Option requires Java version 1.4.2_xx or higher. This download option allows you to monitor, pause/resume or cancel the software downloads. Once you provide a destination folder for all your images the downloads will start. You will be able to view the details of the image being downloaded in the Current Download section. The Download Status section shows the status for all the images being downloaded. Any images that are not downloaded continue to remain in the Download Cart.
The Non Java Download Option allows you to download software without the java requirement. In this option, all the images placed in your Download Cart will be displayed and you can select each one for individual download after selecting a destination location. Once you select this option, all images are removed from the Download Cart.
Q. How do I search for software in the Downloads area?
A. There
are two ways to search for software in the downloads area: a) Software Search
on the software download home page and b) the Cisco.com search feature found
throughout the site.
a) You will find Software
Search on the software download home page, http://www.cisco.com/public/sw-center/index.shtml
Use Software Search to find software by
entering a product name or a keyword.
For Example: Type 350 or aironet 350 in the search
field, select Go and you will see a page with links for the
downloads available for the Cisco Aironet
350 Wireless LAN Adapter.
b) The global search function can be found
throughout Cisco.com in the upper right-hand corner.
Use the global search tool to find software by entering a
product name or a keyword.
For Example: Type 350 or aironet
350 in the search field, select Go. From the left-hand tool bar, select
Download Software from the Task section and you will see a page with links
for the downloads available for Cisco Aironet 350 products.
Q. How do I navigate in the new tree structure?
A. Software can be navigated by products, technology,
releases, category, etc.
There can be multiple paths to find the software you
need. For example, the latest software for Voice Gateway Cisco
3745 Multiservice Access Router can be found using three navigation routes:
Navigation 1
Cisco IOS and NX-OS Software> Cisco IOS Software Releases 12.4 Mainline > Cisco 3745 Multiservice Access Router > IOS Software >
Navigation 2
Voice and Unified Communications> Cisco 3745 Multiservice Access Router > IOS Software >
Navigation 3
Routers> Cisco 3745 Multiservice Access Router > IOS Software>
Q. How can I navigate within the download area without using the
browsers Back or Forward buttons?
A. You
can use the breadcrumb to navigate within the software downloads area.
For example, to select a different software
type than Aironet Client Bundle, click on the
link Aironet Client Bundle (Firmware, Driver, Utility) which will refresh the page with a list of all
software type options available for the Aironet
350.
Q. Can I download multiple files at a time?
A.
Yes, you can
download up to 25 files at a time.
Q. What do the Add to Cart and Download Now
buttons do?
A.
The Add to Cart button adds
the software image to the Download Cart while keeping the user on the same
page. The Download Now button adds the software image to the Download Cart
and takes the user directly to the cart to proceed with the download.
Q. How can I see the details for the image that was added to the
Download Cart?
A. To see the image details in the
Download Cart, click on the image row or on the expand icon (plus sign) in
the cart. The image details section will show for the selected image. Click
on the row again or on the collapse icon (minus sign) to collapse the details
section.
Q.
After I click Agree to the Click Accept Agreement, the download doesn't start automatically. What should I do?
A. Please select either the ‘Download Manager Option’ or the ‘Non Java Download’ option to initiate the download process..
Q.
I don't have Java or am unable to install Java on my computer to use the Download Manager. What should I do?
A.
If you do not have Java installed on your computer, please select the 'Non Java download option' as in the screen below.
Q. I have Java installed on my computer but can not download software using the Download Manager. I see a blank screen/error messages on the pop-up window. What should I do?
A.
Please verify the settings on your computer using the following steps. Each browser works differently and all steps may not be necessary to resolve the issue
1. Clear your browser cache and close all the browser windows.
2.
Ensure you have java version 1.4.2_xx or higher installed on your computer. Click here to see if your java is working properly
3.
Ensure that your browser's security settings are set to Medium
4.
If you get a Java security warning for a security certificate from Cisco, please click on ‘Run’ to proceed. If you want to accept this as trusted content every time,check the box next to " Always trust content from this publisher " before selecting Run.
5. In the Control Panel, you should see the Java icon for the Java Plug-In. Please clear the cache in the Java Plug-In window.
6. In the Control Panel, make sure that Java is enabled in the Java Plug-In window.
7. Ensure that the latest Java Runtime Engine (JRE) is enabled by following these steps:
Enable Java
Runtime Engine (JRE)
Internet Explorer 4.x and Up
Click
"Tools" --> "Internet Options"
Select
the Advanced Tab, and scroll down to "Java (Sun)"
Check
the box next to the Java version
Next,
select the Security Tab, and select the "Custom Level" button
Scroll
down to "Scripting of Java applets"
Make
sure the "Enable" radio button is checked.
Click
OK to save your preference.
Mozilla 1.x
From
the menu bar, choose Edit --> Preferences
Select
the Advanced category
Check
the box labeled "Enable Java"
Click
OK to save your preference.
Mozilla 3.0 or above
From
the menu bar, choose Tools --> Options
Select
Content tab
Check
the box labeled "Enable Java"
Click
OK to save your preference.
Netscape 7.x
From
the menu bar, choose Edit --> Preferences
Select
the Advanced category
Check
the box labeled "Enable Java"
Click
OK to save your preference.
Q. Download Manager is not working with my proxy server. What should I do?
A:
Please enable http posts in the proxy server to download using the Download Manager.
Q. On my MAC, I see a message that "The java applet requests unrestricted access to your computer” when using the Download Manager. What does this mean?
A.
The Java applet runs within a client browser and its only purpose is to save user selected software images to a user defined location on their file system. To do this requires security confirmation and acceptance of the certificate from the user prior to completion. The applet is coded to SUN specified coding standards and reviewed for Cisco application and information security compliance.
Q.
I lost my internet connection. How do I
re-start the download in the Download Manager?
A. If you
are able to re-connect to the internet within about 5 minutes, the Download
Manager will automatically re-start the download for the current image.
However, if the disconnect from the internet is for more than 5 minutes,
please navigate back to the Download Cart and re-start the download process.
Q. My session seems to have expired. What should I do?
A.
If your session has expired
on the download navigation pages, you will be asked to either login again, or
refresh the page. If your session has expired within the Download Manager,
please navigate back to the Download Cart and re-start the download process.
Q. Is it possible to view the
features of the IOS?
A. We
have View Features in our software downloads area. You can
select the check box next to the IOS image and view the features or you
can compare the features of two images using this View Features option.
Q. Why did you remove the IOS Upgrade planner?
A. The IOS Upgrade Planner was recently retired as
part of a Cisco support initiative. The Download Software area supports
all Cisco IOS software. This is one of many enhancements designed to
streamline your software download process and make it easier to find IOS
Software for your Cisco products.
This
area now offers:
>
An easy, consistent download experience for all Cisco IOS software
>
Improved organization based on product categories
>
Ability to navigate Cisco IOS software by product or version
> Access
to release notes, readme files along with the
download.
>
Single interface for all software download needs (IOS and non-IOS)
For
product-based navigation, simply select the appropriate category (for
example, Routers, Switches, Wireless).
For
Cisco IOS version-based navigation, select Cisco IOS and NX-OS Software in
the Download Software area.
For
more information on IOS downloads please access the link below:
http://www.cisco.com/web/Downloads/SDS/faq_ios_downloads.html
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