TELUS Communications and Cisco Systems Canada

A partnership of convergence

TELUS Communications is a Canadian telecommunications leader with a strategic focus on delivery of converged data, IP networking, voice and wireless services to customers across the country. With Cisco certifications in Wireless LAN and IP telephony technologies, as well as Virtual Private Network (VPN) Security, TELUS is well positioned to lead the shift to new networking solutions and the world of digital convergence.

By achieving the Cisco Gold Certified Partner designation, TELUS has displayed expert status in every aspect of networking with Cisco products, including sales, support, network design, network management and global networking. Gold certification signifies TELUS has secured the training, skills and knowledge to deliver the highest levels of expertise, service quality and customer satisfaction to Canadian businesses planning the deployment of emerging technologies.

Cisco Gold Certified Partners gain exclusive access and privileges that also benefit customers.

Technology and Information Access

As a Cisco Gold Certified Partner, TELUS enjoys the same level of access to Cisco technology as the original manufacturer. Gold partnership also ensures TELUS has privileged access to the latest Cisco strategic and product information and networking developments, plus ongoing communication and special technical support services.

Among the benefits TELUS receives as a Cisco Gold Certified Partner, is access to PAL (Partner Access On-Line), the latest Cisco customer satisfaction tool. Participating in this program allows TELUS to proactively monitor and improve its own customer satisfaction. Other benefits include increased access to the Cisco technical support teams as well as access to password-protected Web sites with real-time product and training information.

Responsive, Top-Level Service

Gold partnership signifies TELUS has passed rigorous testing and earned recognition for its ability to provide responsive, top-level service from initial consultation through ongoing project management and support. As a Gold Certified Partner, TELUS integrates Cisco's networking leadership with its own comprehensive service portfolio to deliver consultation, design, configuration, installation, maintenance, and professional product management.

Cisco-trained Engineers and Technicians

The TELUS team of professionals holds advanced industry credentials that include Professional Engineer (P.Eng), Registered Communications Distribution Designer (RCDD) designations, as well as Cisco Certified Internetworking Expert (CCIE), Design Professional (CCDP), Design Associate (CCDA), Network Professional (CCNP), and Network Associate CCNA).

Fast Service Response

TELUS offers network installation, configuration and maintenance nationally and internationally. TELUS fast service response times can meet and exceed industry standards. Service and support can also be easily customized to meet customers' demands.

Access to the Cisco Support System

Cisco Gold-Certified Partners are linked electronically to the Cisco support system and internal databases for faster trouble isolation and resolution.

A Partnership with Cisco and with TELUS Customers

Working with Cisco Systems helps TELUS tailor complete LAN and WAN network solutions for Internet access, network security, branch-office connectivity, VPN, IP telephony and more. By working closely with its customers, TELUS ensures it will continue to design solutions that meet their needs for performance, speed, scalability and manageability.

A Reflection of TELUS Commitment

Gold certification reflects TELUS' commitment to Cisco technologies and the breakaway strategies that will help TELUS lead the delivery of converged services and other network service offerings. It also reflects TELUS' strong commitment to training and building support resources.

IP-Ready for the Future

Drawing on its extensive success and experience in both voice and data, TELUS is uniquely positioned to lead implementations of convergent strategies. The company's Cisco-certified engineers have a deep understanding of both voice and data and the issues involved in convergence. TELUS is also distinguished by its extensive IP-readiness assessment program. By first examining and testing customers' networks, TELUS makes effective recommendations and pinpoints areas where the infrastructure may require upgrading to support additional overhead. Providing end-to-end future ready solutions, TELUS enables businesses to deliver converged applications that enhance business productivity.

Looking Ahead

TELUS is a customer-driven company, focussed on helping its customers improve business processes, increase agility and become more competitive. Working together with Cisco as a Gold Partner enables TELUS to reinforce this commitment, maintain the highest levels of responsiveness and support and continue to break new ground in the delivery of converged networking as well as other communications solutions.