Getronics Canada and Cisco Systems Canada

A strategic global partnership to deliver consistent, high-level networking solutions

Cisco Systems, the world leader in internetworking technology, and Getronics Canada, an industry leader in distributed systems and multi-vendor network integration services, are working together to deliver end-to-end life cycle solutions to the Information and Communication Technology (ICT) marketplace.

Getronics Canada delivers total internetworking solutions, from initial planning and design, to installation and verification, including ongoing onsite and remote support. Getronics' end-to-end suite of services allows the company to plan, deploy, manage and maintain customer networks, both locally and globally. By achieving Gold Partner certification, Getronics has earned expert status in every aspect of networking with Cisco products, including sales, support, network design and management, and global networking.

Cisco Gold Certified Partners gain exclusive access and privileges that also benefit customers

Technology Access

As a Cisco Gold Certified Partner, Getronics Canada has the same level of access to Cisco technology as the original manufacturer. Gold partnership also ensures Getronics has privileged access to the latest Cisco strategic and product information, special technical support and ongoing disclosures related to networking developments.

Earning a Gold Certified Partnership also qualifies Getronics for access to PAL (Partner Access On-Line), the latest Cisco customer satisfaction tool, based on the same technology Cisco uses to monitor and improve its own customer satisfaction. Other benefits include increased access to the Cisco technical support teams as well as access to password-protected Web sites with real-time product and training information.

Cisco-trained engineers and technicians

Getronics Canada has 45 network consultants, architects, technicians and sales experts, including 4 Cisco Certified Internetwork Experts (CCIEs). Getronics Canada can also access Getronics' extensive network of global expertise which includes: 654 Cisco Certified Networking Associates (CCNAs), 96 Cisco Certified Design Associates (CCDA)s, 237 Cisco Certified Network Professionals (CCNPs), 61 Cisco Certified Design Professionals (CCDPs), as well as 100 CCIEs.

2 and 4 Hour Service Response

Getronics Canada provides service to over 5300 communities across the country. The company can leverage an extensive parts logistics infrastructure of 30 direct service locations and 6 national depot locations to provide 2-hour response to over 600 of the communities it serves nationwide.

Access to the Cisco Support System

Cisco Gold Certified Partners are linked electronically to the Cisco support system and internal databases for faster trouble isolation and resolution. Leveraging this support system, Getronics is able to apply consistent methodologies, processes, tools and training to ensure it meets and exceeds its stringent customer service level agreements.

Meeting Current and Future Networking Needs

The Cisco/Getronics partnership provides the best of both worlds for today's information and communication technology managers. Getronics provides adaptable, scalable solutions to meet enterprise-wide business demands for converged network applications such as IP Telephony, Unified Messaging, and experience in emerging technologies like content delivery networks and Data, Voice, & Video over IP.

Getronics also has Cisco specializations in Voice Access, Advanced Security, IP Telephony, Network Management, SNA/IP, WAN, WLAN, and Cable.

Building Futures through a Global Partnership

Getronics and Cisco have built a strong alliance over the past ten years and today Getronics is one of Cisco's leading partners for global systems integration. As an industry leader in distributed systems and network integration, Getronics offers jointly-developed Cisco solutions with lower risk and higher return on network investments.

Getronics' global alliance with Cisco Systems continues to evolve and expand. Today, Getronics has Cisco practices in 21 countries around the world. With many best practice processes and over 40 years experience driving effective customer support, Getronics will continue to provide fast, effective delivery of innovative and customized business solutions.