Products & Services

Training & Events

Partner Central

Hierarchical Navigation

HOME
- SUPPORT
  - PRODUCT SUPPORT
    - VOICE AND UNIFIED COMMUNICATIONS
      - CISCO UNIFIED COMMUNICATIONS MANAGER (CALLMANAGER)
        TROUBLESHOOT AND ALERTS
        Error and System Messages
        Field Notices
        Security Advisories, Responses and Notices
        Troubleshooting Guides
        Troubleshooting TechNotes

Cisco Unified Communications Manager (CallManager)

Troubleshooting TechNotes

Some links below may open a new browser window () to display the document you selected.

Cisco Unified Communications Manager Version 5.0
- CallManager 6.x/5.x : CDR/CMR Error
  25/Sep/2008
- CallManager 5.x/6.x: Roles and Permissions
  25/Sep/2007
- Callmanager 5.x: Delete and Regenerate a Security Certificate
  24/Oct/2007
- CallManager 5.x: Ring Back not Received for PSTN Transferred Calls with SIP
  15/Oct/2007
- CallManager 4.x/5.x/6.x: ConfList Feature Fails with the "Error Unknown" Error Message on IP Phone Screen
  27/Jul/2009
- Cannot Create Cisco Unity Connection Users through Cisco Unified Communications Manager
  06/Apr/2009
- Cannot Import Users from Cisco Unified Communications Manager 5.x to Cisco Unity Connection
  03/Jul/2007
- Cisco CallManager 5.x: Unable to Access OS Administration Web Page
  17/Mar/2008
- Cisco Unified Communications Manager 5.x - Troubleshooting Fast Dial and Personal Address Book Issues
  26/Jul/2007
- Cisco Unified Communications Manager 5.x/6.x/7.x : Extension Mobility Error Message
  02/Mar/2009
- Cisco Unified Communications Manager 5.x/6.x/7.x: Auto-registration Fails
  11/Jan/2007
- Cisco Unified Communications Manager 5.x/6.x: Update Failed Error
  26/May/2009
- IP Phone Service Redundancy
  16/Apr/2008
- IP Phone: Call Forward Busy Gives a Fast Busy Tone
  30/May/2008
- RTMT Alert:LowSwapPartitionAvailableDiskSpace
  27/Jun/2008
- Troubleshooting SIP Trunks with Cisco CallManager 5.x
  18/Mar/2008
- Unified Communication Manager: Parked Calls are Dropped
  12/May/2008
- Unified Communications Manager 5.x: Troubleshooting Memory Issues
  24/Mar/2009
- Unity Express Error: Web Login Failed. JTAPI Login Successful
  15/Oct/2007
Cisco Unified CallManager Version 4.2
- CallManager: Dialed Number Does not Display on Calling Phone
  24/Oct/2007
- Cisco Unified Communications Manager 4.2(3) Installation Interrupts at SQL 2000 SP4
  12/Sep/2007
- MobilityManager IVR Dead Air Issue
  16/Aug/2006
Cisco Unified CallManager Version 4.1
- Call Admission Control Interactive Voice Network Configuration Example
  16/Apr/2007
- Device Pools Interactive Voice Network Configuration Example
  16/Apr/2007
- IP Phone: Call Forward Busy Gives a Fast Busy Tone
  30/May/2008
- IPMA with Proxy Line Support Interactive Voice Network Configuration Example
  16/Apr/2007
- Media Resources Interactive Voice Network Configuration Example
  16/Apr/2007
- MGCP IOS Gateway (RTP) Interactive Voice Network Configuration Example
  16/Apr/2007
- MGCP IOS Gateway (San Jose) Interactive Voice Network Configuration Example
  16/Apr/2007
- MGCP Unified CallManager Gateway (RTP) Interactive Voice Network Configuration Example
  16/Apr/2007
- MGCP Unified CallManager Gateway (San Jose) Interactive Voice Network Configuration Example
  16/Apr/2007
- Phone Configuration (RTP) Interactive Voice Network Configuration Example
  16/Apr/2007
- Phone Configuration (San Jose) Interactive Voice Network Configuration Example
  16/Apr/2007
- Quality of Service Interactive Voice Network Configuration Example
  30/Sep/2008
- Regions Interactive Voice Network Configuration Example
  16/Apr/2007
- SRST Voice Mail Interactive Voice Network Configuration Example
  16/Apr/2007
- Unified CallManager Extension Mobility Interactive Voice Network Configuration Example
  16/Apr/2007
- Unified CallManager Interactive Voice Network Configuration and Troubleshooting Case Study
  16/Apr/2007
- Unified CallManager Voice Mail Interactive Voice Network Configuration Example
  16/Apr/2007
- Unified SRST Interactive Voice Network Configuration Example
  16/Apr/2007
- Unity Voice Mail Interactive Voice Network Configuration Example
  16/Apr/2007
- Voice Dial Plan Interactive Voice Network Configuration Example
  16/Apr/2007
- Voice Mail Interactive Voice Network Troubleshooting
  16/Apr/2007
Cisco Unified CallManager Version 4.0
- BAT ERROR - Error No. Path not found, Error in Retrieving Phone Templates
  20/Mar/2008
- CallManager 4.x/5.x/6.x: ConfList Feature Fails with the "Error Unknown" Error Message on IP Phone Screen
  27/Jul/2009
- 7914 IP Phone Button Template is Missing
  21/Apr/2008
Cisco CallManager Administration
- CallManager User Receives the kCtiProviderOpenFailure - CTI application failed to open provider Error Message
  13/Apr/2009
- Changing the IP Address for Cisco Unified CallManager / Unified Communications Manager
  05/Nov/2007
- Check Password Synchronization with the Admin Utility in the Cisco CallManager Cluster
  07/Feb/2007
- Checking SQL Server or MSDE Version and Service Pack Level
  22/Apr/2008
- Cisco CallManager Administration Web Page Can't Be Displayed
  31/Jul/2007
- Cisco Callmanager 4.1: TCP and UDP Port Usage
- Cisco CallManager 3.0(1) DNS Configuration Issues
  02/Feb/2006
- Cisco CallManager: Detecting and Solving SQLSvc Password Problems
  20/Mar/2006
- Clearing the Cisco CallManager Forwarding Table
  02/Feb/2006
- Configuring and Utilizing the Call Pickup and Group Pickup Features with Cisco CallManager
  03/Feb/2006
- Configuring the Forward No Answer Timeout in Cisco CallManager 3.x and 4.x
  28/Mar/2006
- Configuring The IP Hosts File on a Windows 2000 CallManager Server
  13/Nov/2006
- Configuring Windows 2000 DHCP Server for Cisco CallManager
  03/Feb/2006
- Configuring 0 to Dial the Operator on Cisco CallManager
  03/Feb/2006
- Delay in Call Establishment: Configuring the Interdigit Timeout
  15/Jan/2007
- Failure to Forward Call Offsite - Issue with Calling Device Number
  28/Feb/2006
- How Multiple Calls Per Line Work in Cisco CallManager 4.x
  29/Mar/2006
- How to Disable Call Waiting to Allow Transfer of Second Incoming Call with Cisco CallManager 3.x
  03/Feb/2006
- How to Set Up CTI Ports On CallManager
  02/Feb/2006
- IIS Security and Cisco CallManager Version 2.4
  26/Sep/2006
- Problems Displaying or Adding Users With Cisco CallManager 3.x
  02/Feb/2006
- Recovering an SQLSvc Account Password
  14/Jun/2005
- Reestablishing a Broken CallManager Cluster SQL Subscription with Cisco CallManager
  29/Aug/2006
- Reestablishing a Broken Cisco CallManager Cluster SQL Subscription with CallManager 3.0, 3.1 and 3.2
  03/Feb/2006
- Remote Attendant Console Across a Firewall
  05/Mar/2008
- TCP and UDP Ports Used by Cisco CallManager 3.3
  05/Mar/2008
- Troubleshooting Extension Mobility in Cisco CallManager
  07/Apr/2009
- Understand and Configure the Always Use Prime Line Service Parameter
  04/Jun/2007
- Understanding and Using Partitions and Calling Search Spaces with Cisco CallManager
  01/Nov/2007
- User Unable to Log into SQL Query Analyzer After Upgrading from Cisco CallManager 3.x to 4.x
  03/Feb/2006
- Users Receive Fast Busy When Dialing Cisco IP AutoAttendant Number
  02/Feb/2006
- Using DBLHelper to Reestablish a Broken Cisco CallManager Cluster SQL Subscription
  28/Jun/2007
Dial Plan
- A Typical U.S. Dial Plan for Cisco CallManager 3.x and 4.x
  15/Jun/2005
- Add Prefix to the Missed Call Number
  07/May/2007
- Associating Users with CTI Ports
  02/Feb/2006
- Configuring a Single Dialed Number on Multiple Lines
  16/Feb/2006
- Configuring a Single Dialed Number to Route Calls to a Group of IP Phones
  30/Jan/2008
- CTI Route Point Configuration and Use
  23/Nov/2005
- Supporting Variable Length Dial Plans for Cisco CallManager Route Patterns - an Exercise in Designing a Route Pattern that Covers a National Dial Plan
  10/Jan/2006
- Troubleshoot Route Plans with 911
  08/Aug/2008
- Understand Media Resource Groups and Group Lists
  15/Jan/2007
- Understanding and Troubleshooting Call Routing and Dial Pattern Problems with Cisco CallManager
  18/Jul/2006
- United Kindom Numbering Plan for CallManager
  03/Feb/2006
- Why the Reuse of a Deleted DN May Cause Misrouted Calls in CallManager 4.x
  27/Oct/2006
IP Phones
- Adding Cisco IP SoftPhone Users
  31/Jan/2006
- Adding Supplementary Services to Cisco 7910 with Feature Keys
  03/Feb/2006
- Best Practices for Cleaning and Troubleshooting Cisco IP Phone Hookswitch
  03/Feb/2006
- Call Failure from Cisco IP Phone with Extension Mobility (EM) User Device Profile Logged In, to Cisco IP Phone in EM Logout Mode
  29/Jun/2007
- CallManager Call Forward No Answer Fails Because of Partition Name Change
  02/Feb/2006
- CallManager CallerID Feature Issues
  23/Jan/2007
- Cisco CallManager Issues with Call Forward All
  24/Apr/2007
- Configuring Cisco IP Phone Speed Dial Buttons with CallManager 3.3x and 4.x
  29/Jun/2007
- Configuring Cisco IP Phones to Make Use of Local DSP Resources
  10/Jan/2006
- Converting a Cisco 7940/7960 CallManager Phone to a SIP Phone and the Reverse Process
  20/Mar/2009
- Creating Cisco IP SoftPhone Customization Files
  02/Feb/2006
- Creating Idle URL Using Graphics on Cisco IP Phone
  26/Sep/2007
- Creating Users, Phones, and Associations in Cisco CallManager
  03/Feb/2006
- Fixing Problems with IP Phone Services
  31/May/2006
- How to Troubleshoot Roaming Problems for a Cisco Wireless IP Phone 7920
  13/Jun/2008
- Installing and Configuring Cisco IP SoftPhone on the Client PC
  03/Feb/2006
- Installing Cisco IP SoftPhone from a Web Based Install Image
  02/Feb/2006
- IP Phone Call Failure with VT Advantage - Bearer Capability
  28/Jul/2006
- IP Phone Error Message - Registration Rejected: Error DBConfig
  11/Mar/2009
- IP Phone Error Message: Error Pass Limit
  06/Mar/2009
- IP Phone 7940/7960 Fails to Boot - Protocol Application Invalid
  30/Sep/2008
- IP Phones are Unable to Download the IP Phone Load from TFTP
  10/Oct/2006
- Problems Setting Ring Types on IP Phones After Upgrading Cisco CallManager
  21/May/2007
- PSTN Callers not Hearing any Ring Back When they Call IP Phones
  03/Feb/2006
- PSTN Line Access With and Without Prefix Dialing
  02/Feb/2006
- Setting Up Cisco IP Phones for Use with Cisco WebAttendant for Cisco CallManager 3.1
  02/Feb/2006
- Setting Up Cisco IP Phones for Use with Cisco WebAttendant for Cisco CallManager 3.0
  14/Aug/2006
- Solving DHCP and TFTP Problems with Windows 2000 and CallManager IP Phones
  22/May/2007
- Troubleshooting Cisco IP Phone Registration Problems with Cisco CallManager 3.x and 4.x
  26/May/2009
- Troubleshooting Phones in Cisco Emergency Responder
  24/May/2007
- Unable to Cancel Call Forward All from an IP Phone
  11/Jul/2008
- Using the 79xx Status Information For Troubleshooting
  13/Nov/2006
- Verifying Cisco IP SoftPhone Directory Services
  19/Jan/2006
- Verifying Username and Password Specification for Cisco IP SoftPhone Client Configuration
  02/Feb/2006
Active Directory / DC Directory
- Active Directory and Cisco CallManager Integration Troubleshooting Guide
  18/Feb/2008
- Active Directory 2000 Plugin Installation for Cisco CallManager
  18/Jul/2006
- Application Profiles Not Shown for User Configuration with DC Directory
  02/Feb/2006
- CallManager Cannot Open the DC Directory
  21/Jan/2008
- CallManager DC Directory and Active Directory - Hide Users
  31/Jan/2006
- CallManager Directory Service Log Trace Level Selection
  03/Feb/2006
- DC Directory Error Message DCD08800011 Received when Logging into the Administrator
  03/Feb/2006
- DCD Backup and Restore by dcbckdib and Migration Script
  26/Oct/2006
- DCOM Unable to Communicate with Cisco CallManager
  01/Aug/2007
- Fixing Issues with Corporate Directory Lookup from the Cisco IP Phone
  19/Nov/2008
- Fixing Problems with DC Directory
  29/Jan/2007
- How to Change Active or Netscape Directory Integration Back to DC Directory in CallManager
  03/Feb/2006
- Troubleshooting Personal Directory with Cisco CallManager 3.x and 4.x
  28/Dec/2007
- Unable to Search Enterprise Directory after Installing the Cisco CallManager Active Directory Plugin
  03/Feb/2006
Attendant Console / WebAttendent
- Adding Cisco WebAttendant Users for Cisco CallManager 3.0
  02/Feb/2006
- Adding Cisco WebAttendant Users in CallManager 3.1
  02/Feb/2006
- CallManager Attendant Console Marks Internal Calls as Voice Mail
  02/Feb/2006
- CallManager Attendant Console: Troubleshoot Speed Dials
  25/Jan/2007
- Configuring Cisco WebAttendant Client Application Settings for Non- Administrator Accounts on MS Windows NT 4.0 or Windows 2000 Systems for Cisco CallManager 3.0
  14/Aug/2006
- Configuring Cisco WebAttendant Client Application Settings for Non-Administrator Accounts on MS Windows NT 4.0 or Windows 2000 Systems in Cisco CallManager 3.1
  11/Aug/2006
- Configuring Cisco WebAttendant Pilot and Hunt Groups for Cisco CallManager 3.0
  18/Aug/2006
- Configuring Cisco WebAttendant Pilot and Hunt Groups in CallManager 3.1
  02/Feb/2006
- Configuring the Cisco Four Port IP Auto-Attendant Application on a CallManager Server
  10/Jan/2006
- Installing and Configuring Cisco WebAttendant for CallManager 3.1
  02/Feb/2006
- Installing and Configuring Cisco WebAttendant for CallManager 3.0
  18/Aug/2006
- Installing and Configuring Cisco WebAttendant on the Client PC for Cisco CallManager 3.0
  15/Aug/2006
- Installing and Configuring Cisco WebAttendant on the Client PC in Cisco CallManager 3.1
  02/Feb/2006
- Removing TCD and LSS Services from Cisco CallManager and Removing Web Attendant Client from Attendant's PC
  02/Feb/2006
- Sharing the Cisco WebAttendant User Directory Database Information in Cisco CallManager 3.1
  02/Feb/2006
- Sharing the Cisco WebAttendant User Directory Database Information in Cisco CallManager 3.0
  02/Feb/2006
- Specifying a Location for the Cisco WebAttendant Client Application TCD Database Path in Cisco CallManager 3.1
  02/Feb/2006
- Specifying a Location for the WebAttendant Client Application TCD Database Path for Cisco CallManager 3.0
  02/Feb/2006
- Troubleshooting IP AutoAttendant
  30/Mar/2005
- Troubleshooting Problems with Cisco WebAttendant in Cisco CallManager 3.1
  30/Nov/2007
- Troubleshooting Problems with WebAttendant for Cisco CallManager 3.0
  02/Feb/2006
- Verifying the WebAttendant Application Can Access the User Database and Log In to the WebAttendant Server Application for Cisco CallManager 3.0
  12/Aug/2006
Call Detail Records / Administrative Reporting Tool
- Administrative Reporting Tool Reports Display Long Distance Calls as "Internal" or "Other"
  02/Feb/2006
- ART Logic: How Calls are Classified
  03/Feb/2006
- CallManager Cluster: No Call Detailed Records Created
  24/Feb/2006
- Cannot Access ART Tool Since Upgrading to Cisco CallManager 3.1(2c)
  10/Jan/2006
- CDR Analysis and Reporting Fails to Query by Dates
  02/Feb/2006
- CDR Database Copy or Migration to Another Server
  31/Jan/2006
- CDRInsert Service Fails to Insert CDRs Into the SQL Server Database After a CallManager Upgrade
  03/Feb/2006
- Cisco CallManager: Manually Deleting Call Detail Records (CDRs) Without the Administrative Reporting Tool (ART)
  22/Aug/2008
- Cisco CallManager: Restoring a Lost ART / CAR Password
  06/Mar/2009
- Cisco CallManager: Using SQL Query Analyzer to Find Devices Associated with a Location
  15/Jun/2005
- Data is Absent in Reports Created by the CAR Tool
  17/Jun/2008
- Shrink the CDR/CAR Database Size
  26/Mar/2007
- User Cannot Access ART Since Integrating Active Directory
  02/Feb/2006
- Using SQL Queries to Search the Call Detail Record with Cisco CallManager
  28/Jun/2007
Cisco Administrative Reporting Tool
- Capture Voice Messaging Utilization Reports
  21/Nov/2006
Conferencing
- Cisco CallManager 3.0 Installation Note: Software-based MTP and Conference Bridge
  02/Feb/2006
- Cisco Conference Connection (CCC) Hangs With Database Errors When Conferences are Scheduled
  08/Aug/2007
- Cisco Conference Connection: Disabling entry and exit tones
  03/Feb/2006
- Using the Meet-Me and Ad Hoc Conferencing Features
  29/Apr/2009
CRS / IPCC
- Agent Unable to Log Into Cisco Agent Desktop
  03/Sep/2007
- Call Bounce Between Two Agents - Forward NoAnswer Timer
  08/Jan/2007
- Cisco CRS Agent/Supervisor Desktop Cannot Login
  18/Oct/2005
- Configure a "One Button Login" for IP Phone Agents
  28/Feb/2007
- Configure and Deploy Silent Monitoring and Record in CRS
  06/Mar/2008
- Configuring AutoAttendant with CRA 3.0 and CCM 3.2
  21/Mar/2007
- Enterprise Database Integration with CRS Server
  28/Jan/2006
- Fail to Login to the Agent Desktop - Device Association Issue
  26/May/2009
- Failure to Synchronize Directory Services in Cisco Desktop Administrator - Reset Password
  26/Jan/2006
- How to Adjust the Time Available for IPCC Express ICD Agents to Answer Calls
  22/Apr/2008
- ICD Extension Option Does Not Appear on the Cisco CallManager Global Directory User Page
  26/Jul/2007
- Installation of Attendant Console Prevents Cisco CRA 2.x From Starting
  17/Nov/2007
- IP Phone Agent Login Error: "Connection to CTI Server Is Down"
  20/Jun/2006
- Troubleshooting JTAPI Subsystem Startup Problems
  15/May/2007
- Why Is the Voice Playback Slow and Distorted?
  02/Feb/2006
- Workaround for High CPU Usage on Cisco CallManager after Upgrading Cisco Agent Desktop to 4.4.1 HF1
  23/Aug/2006
Gateway / Gatekeeper Integration
- Busy Signal after Last Digit Dialed on H323 Incoming Call to Cisco CallManager with Missing Codec Statement
  20/Jan/2006
- Cisco AVVID Gateway Support for Fax Relay and Fax Pass-Through
  08/Jan/2007
- Cisco CallManager and H.323 Gateway Interaction Issues
  21/Aug/2006
- Cisco IOS H.323 Gateway Configuration for Use with Cisco CallManager
  19/Jun/2008
- Configure MGCP Gateway and FXO/FXS Ports on a Cisco CallManager Server
  11/Jan/2007
- Configuring Cisco CallManager with IOS MGCP Gateways (Analog FXO, FXS Ports)
  11/Jan/2007
- Configuring the Cisco IOS MGCP Gateway
  01/Nov/2006
- MGCP Gateway Registration Failure with Cisco CallManager
  29/Aug/2006
- Monitor, Reset, and Delete MGCP Gateways for Cisco CallManager
  17/Jan/2006
- No Dial Tone for Phones Connected to the VG224 that Serve as SCCP to Cisco CallManager
  03/Feb/2006
- No Ring Back to the Caller When Delivering Call to the Agent - H323 Voice Gateway
  17/Aug/2005
- Sample of Debug MGCP Packets
  22/Apr/2008
- Setting up Intercluster Trunks with Three or More Cisco CallManagers
  30/Mar/2005
- Troubleshooting DSP Farm Registration
  31/Jan/2006
- Understanding MGCP Interactions with Cisco CallManager
  18/May/2006
- Verify and Troubleshoot the Cisco IOS MGCP Gateway
  02/Jul/2007
MCS Servers
- Defend Against the Sasser Virus on the MCS Servers
  03/Feb/2006
- Install Memory Modules in an MCS 7835, MCS 7845, MCS 7855, or MCS 7865 Series Server
  02/Feb/2006
- Intermittent Connectivity To MCS-78xx
  18/Sep/2006
- Microsoft OS Patch Installation on a Cisco MCS Server Fails
  23/Jan/2007
- Unified CallManager Server: Obtain Good Mirror Disks
  26/Jun/2007
- Upgrading and Verifying ROM BIOS Version MCS Servers in Cisco CallManager
  03/Feb/2006
Install / Upgrade
- CallManager 4.x to 5.x/6.x Upgrade Fails Due to DMA Error
  26/Oct/2009
- Cisco CallManager Upgrade Paths and Cisco Unified Communications Product Names
  23/Oct/2009
- Cisco CallManager 3.0(1) Installation Procedures
  02/Feb/2006
- Cisco CallManager: Subscriber Upgrade Fails / Unable to Find Updated Database
  24/Mar/2006
- Install and Configure IP Communicator with CallManager
  29/May/2008
- Installing and Configuring the Cisco IDS Host Sensor on Cisco CallManager 3.0 and 3.1
  02/Feb/2006
- IP Telephony Application Product Keys
  19/Aug/2005
- Tips for a Successful Upgrade to Cisco CallManager 3.3
  31/Oct/2006
- Upgrading a Cisco CallManager Cluster
  12/Apr/2007
Music on Hold
- CallManager Failure to Load Large MOH Audio Source Files
  03/Feb/2006
- CallManager H.323: One-way Voice Issue after Transfer or Hold
  08/Aug/2008
- CallManager Music On Hold Volume Adjustment
  02/Feb/2006
- Change the Default MOH Directory
  29/Jul/2008
- Troubleshooting Cisco Unified Communications Manager MOH Error Message
  19/Nov/2008
Voicemail Integration
- CallManager Failure to Communicate with Avaya Unified Messaging via VG224 using SMDI
  03/Feb/2006
- CallManager 4.x Voice Mail Port Creation with Unity Voice Mail (NON-FAILOVER)
  31/Jul/2008
- Cisco Unity with CallManager Problem with DTMF
  02/Feb/2006
- Configure Q.SIG PRI Trunks between Call Manager and Avaya S8700/G650 with Unity Voice Mail Integration
  20/Aug/2006
- Failure to Access the Unity System Admin Page
  31/Jan/2006
- Integrating Cisco CallManager Version 2.4 With Avaya Octel 250 Messaging Server
  02/Feb/2006
- Integrating Cisco CallManager with Cisco Unity 3.1 Failover
  31/Jan/2006
- Integrating Cisco Unity and CallManager
  23/Jun/2006
- Transfer a Caller Directly into a Unity Express Mailbox
  02/Feb/2006
- Transferring Calls Directly to Voice Mail with Cisco CallManager 3.2.2 spD
  08/Jun/2006
- Troubleshoot Legacy Voice Mail Integration with Cisco CallManager
  03/Feb/2006
- Unity Diagnostic Tool: Identify the Codec in Use for a Call
  31/Jan/2006
- Utilizing All Voicemail Ports with Cisco Unity and CallManager
  03/Feb/2006
Voice Quality
- Managing Voice Quality with Cisco Voice Manager (CVM) and Telemate
  03/Feb/2006
- Quality of Service on Cisco CallManager
  21/Aug/2006
Cisco Bulk Administration Tool
- Associate Existing Users to IP Phones with BAT New!
  29/Oct/2009
- Bulk Administration Tool Release 3.0(2) Installation Instructions
  10/Jan/2006
- CallManager Bulk Administration Tool (BAT) Common Problems and Solutions
  26/Sep/2008
VT Advantage
- CallManager to use VT Advantage Configuration Example
  22/Jul/2005
- VT Advantage Installation on a PC
  27/Oct/2006
- VT Advantage Installer Indicates that the CPU does not Meet Minimum Requirements
  03/Feb/2006
- VT Advantage Outbound Calls Fail from CallManager Through H.323 Gateways to PSTN
  02/Jul/2007
- VT Advantage System Crashes on the Install PC
  16/Nov/2005
- VT Advantage: Troubleshoot IP Phone Connection Issues
  17/Aug/2006
- VT Advantage: Troubleshoot Video Problems with Traces
  17/Nov/2005
- VT Advantage: Verify the VT Camera was Successfully Installed on a Local PC
  21/Jul/2005
Miscellaneous
- AVVID TAC Cases: Collecting Troubleshooting Information
  08/Oct/2006
- Call Failure to Long Distance/Mobile Destination
  03/Feb/2006
- Call States Sent to SCCP Endpoints by Cisco CallManager
  07/Mar/2006
- CallManager Approved Methods for Remote Cisco Technical Support Access
  20/Nov/2007
- CallManager Event Logs
  29/Apr/2009
- CallManager IPMA and PA Co-exsistence
  30/Mar/2005
- CallManager Move to a New Location
  31/Jan/2006
- CallManager Server: Use PsList to Troubleshoot a Memory Leak Problem
  03/Feb/2006
- CallManager Software Versions: Release Types and Conventions
  03/Feb/2006
- CallManager STI Backup Service and IP Telephony Applications Backup Utility Error Message: STI Backup Service Does Not Exist
  18/Dec/2002
- Cisco CallManager Service Crash
  30/Oct/2006
- Cisco CallManager: Understanding Direct-Inward-Dial (DID)
  29/Feb/2008
- Cisco IP Manager Assistant - IPMA
  03/Feb/2006
- Cisco IP Telephony Troubleshooting Guide for Cisco CallManager Release 3.0(x)
  03/Feb/2006
- Cleaning Nimda Virus from Cisco CallManager 3.x and CallManager Applications Servers
  05/Sep/2006
- Code Red II Emergency Disaster Recovery Procedures for an AVVID Network
  02/Feb/2006
- Failure for Sony Video Endpoints to Register with Cisco CallManager
  03/Oct/2006
- Failure of CCME to Recognize the Second Port of Cisco ATA
  11/Sep/2006
- How to Identify a Cisco CallManager Restart as a Crash or Service Shutdown
  15/Jan/2007
- MS Windows W32.Blaster.Worm Affects Cisco CallManager and IP Telephony Applications
  03/Feb/2006
- Resetting Permissions on .DLLs for Cisco CallManager Version 2.4
  02/Feb/2006
- Set Up Cisco CallManager Traces for Cisco Technical Support
  12/Feb/2007
- Siemens QSIG Interoperability: Calling Name and Call Forward Do Not Work
  27/Sep/2007
- Sti Backup Utility in Cisco CallManager Stuck on "Cancelling Backup"
  03/Feb/2006
- Telephony Call Dispatcher Directory Usage
  02/Feb/2006
- Third Party Products Support for Voice Applications
  01/Mar/2007
- Troubleshoot Outbound Options Call Transfer Delay
  23/Jul/2008
- Troubleshoot the "USB Out of Bandwidth" Error Message
  03/Feb/2006
- Troubleshoot the Cisco Unified Presence Server (CUPS) and Cisco Unified Personal Communicator (CUPC)
  16/Jul/2007
- Troubleshooting CalendarView: "Connection to Exchange server failed" Message
  19/Jan/2006
- Troubleshooting CallManager Problems with Windows NT and Internet Information Server (IIS)
  09/Feb/2007
- Troubleshooting Cisco CallManager Crashes
  14/Jul/2008
- Troubleshooting Cisco CallManager DLLHOST
  14/Jun/2005
- Using VNC 3.3.7 to Install Cisco CallManager on a Remote Server
  03/Feb/2006
- Verifying that the Telephony Call Dispatcher Service is Running on the Cisco CallManager
  02/Feb/2006
- Verifying that the Telephony Call Dispatcher Service is Running on the Cisco CallManager 3.1 Server
  04/Aug/2006
- Video: Gathering Basic Cisco CallManager Traces
Error Messages/Logs
- CallManager Conference Bridge Status: KEEPALIVE_FAILED
  28/Mar/2007
- CallManager 4.x: Troubleshooting High CPU Utilization
  12/Mar/2007
- CAR Login Fails with "[LDAP Access Error. Contact System Administrator.]"
  24/Nov/2008
- Cisco CallManager BARS Issues Troubleshooting
  26/Oct/2009
- Cisco CallManager CDBLException Dump: [ActiveX object not initialized via insert or select] Administration Database Replication Error
  04/Jul/2007
- Cisco Unified CallManager 4.x: "Error Code 10012 Database error Contact System Administrator" Error Message
  19/Jun/2007
- Cisco Unified Communications Manager Operating System Upgrade Fails Due to Potential Critical Error Encountered Running cpSATARAID2.exe /s /f error
  12/Sep/2007
- Microsoft Windows 2000 Browsing Problems
  03/Feb/2006
- RTMT Notification: Number of MediaListExhausted Events Exceed 0 within 60 Minutes
  02/Jul/2007
- Unified Communications Manager: kCtiIncompatibleProtocolVersion - Incompatible Protocol Version Error in Event Log
  29/May/2007
Cisco Unified Communications Manager Version 7.1
- Unity Connection 7.0.x Error: Repeat credentials prohibited by credential policy
  31/Jul/2009
Cisco Unified Communications Manager Version 7.0
- Cannot Create Cisco Unity Connection Users through Cisco Unified Communications Manager
  06/Apr/2009
- Cisco Unified Communications Manager 7.x : CiscoIPPhoneError Error Message
  21/Aug/2009
- Cisco Unified Communications Manager 7.x: AXL Authentication Failed Message
  02/Apr/2009
- Cisco Unified Communications Manager 5.x/6.x/7.x : Extension Mobility Error Message
  02/Mar/2009
- CUCM 6.x/7.x: Extension Mobility Error Message
  02/Sep/2009
- Unity Connection 7.0.x Error: Repeat credentials prohibited by credential policy
  31/Jul/2009
Cisco Unified Communications Manager Version 6.1
- Associate Existing Users to IP Phones with BAT New!
  29/Oct/2009
- CallManager 6.x/5.x : CDR/CMR Error
  25/Sep/2008
- Cannot Create Cisco Unity Connection Users through Cisco Unified Communications Manager
  06/Apr/2009
- Cisco Unified Communications Manager 6.x License Issue
  02/Feb/2009
- Cisco Unified Communications Manager 6.x: Unable to Login to the Administration Page or User Page
  03/Oct/2008
- Cisco Unified Communications Manager 5.x/6.x: Update Failed Error
  26/May/2009
- Error when Configuring Voice Mail Box Mask in CUCM 6.1
  30/Jul/2008
Cisco Unified Communications Manager Version 6.0
- CallManager 6.x/5.x : CDR/CMR Error
  25/Sep/2008
- CallManager 4.x/5.x/6.x: ConfList Feature Fails with the "Error Unknown" Error Message on IP Phone Screen
  27/Jul/2009
- Cannot Create Cisco Unity Connection Users through Cisco Unified Communications Manager
  06/Apr/2009
- Cisco Unified Communications Manager 6.x License Issue
  02/Feb/2009
- Cisco Unified Communications Manager 6.x: Unable to Login to the Administration Page or User Page
  03/Oct/2008
- Cisco Unified Communications Manager 5.x/6.x/7.x : Extension Mobility Error Message
  02/Mar/2009
- Cisco Unified Communications Manager 5.x/6.x: Update Failed Error
  26/May/2009
- CUCM 6.x/7.x: Extension Mobility Error Message
  02/Sep/2009
- Database Replication Error in Cisco Unified Communication Manager 6.1
  19/Mar/2008
- IP Phone Service Redundancy
  16/Apr/2008
- BAT ERROR - [Microsoft][ODBC SQL Server Driver][SQL Server] The Cursor Was Not Declared
  12/Nov/2007
- CallManager Configuration Requirements for IPCC
  21/Mar/2005
- CallManager RTMT Error: Replies Contain Error,[ErrorCode]: 13,[ErrorMsg]: RISDC Data Collection Disabled
  12/Feb/2008
- Cannot Create Phone Button Template for 7941 IP Phone. Error: -2146828282 (0x800a0006):Overflow error
  12/Feb/2008
- CCM Error: The following error occurred while trying to load the requested page. Error No: -32
  16/Jan/2008
- CDR Analysis and Reporting (CAR) Tool Error Message: Error Code: 10011, System Error. Contact System Administrator
  16/Sep/2008
- CDR Analysis and Reporting Installation Fails with this Error Message: Setup was not able to create CAR database.
  15/May/2008
- CFwdALL Does Not Work for the Secondary Line from CFwdALL Softkey
  02/Dec/2007
- Cisco CallManager Upgrade: Subscriber Database Replication Error
  11/Jun/2008
- Cisco CallManager 5.x and 6.x: Active Directory LDAP Authentication Fails with Distinguished Name
  16/Dec/2007
- Cisco CallManager 5.x: Unable to Access OS Administration Web Page
  17/Mar/2008
- Cisco CallManger: Troubleshooting RTMT Issues
  14/Jan/2009
- Cisco IP Phone Displays "XML Parse Error" when Accessing the Cisco Corporate Directory
  25/Feb/2009
- Cisco Unified Communications Manager (CallManager) Backup Error - Failed to Retrieve Destination Details
  12/Nov/2007
- Cisco Unified Communications Manager: Device Unregistered Reason Code 12
  02/Dec/2008
- CTI Route Point/CTI Ports Registration Error: UNKNOWN_PARAMTYPE:ReasonCode:2362179618
  24/Oct/2007
- Fix Issues with Corporate Directory Lookup: CallManager 5.x/6.x
  09/Jan/2009
- How To Configure Time Synchronization for Cisco CallManager and Cisco Unity
  27/Mar/2007
- ICM Drops Translation Route to IP IVR Calls
  22/Jul/2005
- IP Phone Error Message: "Not Enough Bandwidth"
  13/Nov/2007
- IP Phone: Call Forward Busy Gives a Fast Busy Tone
  30/May/2008
- IP Phones Display Incorrect Message: Logged out of Hunt Group
  15/May/2008
- IP Phones: Directories and Services Buttons Prompt for Username and Password
  04/Jan/2008
- IP Phones: No Dial Tone and the "High Traffic Try Again Later" Error Message Appears
  23/Jun/2008
- Messages Button Brings Up Wrong Line for Voice Mail
  03/May/2008
- MLA Scripting Error: "REMOTE SCRIPTING ERROR: Page invoked does not support remote scripting."
  13/Nov/2007
- MOH Error Message: kRenderFileFailed - Render file-to-filter graph failure
  12/May/2008
- MOH Registration Issue - kDeviceMgrRegisterWithCallManagerError: Connection Error with Cisco CallManager
  09/Jan/2008
- Monitoring and Troubleshooting Cisco Unified Communications Manager 6.0 High CPU, using Real Time Monitoring Tool (RTMT)
  05/Nov/2007
- RSS Feeds for Hot Issues in Cisco TAC
  21/Jan/2008
- RTMT Login Error: Access forbidden. The RTMT application cannot be used by this user name and password
  12/Feb/2008
- Securing LDAP Directory Integration with Cisco Unified CallManager 4.x
  09/Mar/2009
- Troubleshooting CAR Installation Error: Tomcat Service not installed. Registry Entries for Tomcat Service not found
  12/May/2008
- Troubleshooting Cisco IP Communicator/IP Phone Error Message: CM Down Features Disabled
  26/Nov/2008
- Unified Communications Manager 6.x/7.x Error: Configuration Validation with 'Publisher Hostname' or Configured First Node
  20/Jul/2009
- Unity Connection Call Transfered by Auto Attendant not Treated Properly
  03/Jul/2008
- Unity Server: Failure to Retrieve Voicemail Messages after Exchange Recovery
  13/Mar/2009
- Upgrade IP Phone Firmware Individually
  10/Nov/2008
- VG248 Error Message: Registration failed: Error: DB Config
  28/May/2008