This document describes this database replication error message and the
necessary steps to troubleshoot it:
Cisco CallManager CDBLException Dump: [ActiveX object
not initialized via insert or select] Administration
Cisco recommends that you have knowledge of Cisco Unified
The information in this document is based on Cisco Unified
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Technical Tips Conventions for more information on document
When a user logs into the Cisco CallManager web page, the
Cisco CallManager CDBLException Dump: [ActiveX object not
initialized via insert or select] Administration database
replication error message appears as this example shows:
The error message described in this document can appear when there are
two Network Interface Cards (NICs) enabled and with IP addresses assigned.
Ensure you only have one NIC enabled on the server at a time.
Dual NICs are not supported. The recommendation is to have two NICs and
use one as fault tolerance, but only one is operational at a time. Failure to
disable the second NIC can result in two IP addresses that are assigned to the
Cisco CallManager server. When two IP addresses are assigned to the Cisco
CallManager server, it can cause a loss of service.
This error message can also be a result of a virus on the server. Run
the latest approved virus engine against your CallManager servers.
Another possible reason could be related to cache memory. The
workaround for this is to reboot the cluster. Please try this after
If these workarounds do not solve the problem, try any one of these
You might need to check to see if you have the latest Cisco
Security/OS service packs. Refer to
Telephony Operating System, SQL Server, Security Updates for more
information on these service packs. In order to get the latest Cisco
CallManager software packs, refer to the
and Voice Apps Crypto Software downloads
(registered customers only)
Stop and restart IIS and test the browser on the affected
Update the hosts and lmhosts files.
On each CallManager server there exists an up to date "hosts" file
located in c:\winnt\system32\drivers\etc.
On each CallManager server there exists an up to date "lmhosts"
file located in c:\winnt\system32\drivers\etc.
Make sure the information on these files is up to date, if there is
any information missing add it and enter the nbtstat
-R command in command