Investigate the business and technical issues pertaining to a platform, solution, or technology and examine its technical implications within the overall network architecture.
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Benefits of Deploying Cisco Unified Communications within a Cisco Network
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Cisco and Microsoft Collaboration in Unified Communications
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Comparing ACDs + Cisco ICM vs. Cisco IPCC Enterprise Edition
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European Outlook: Potential Productivity and Cost Savings Using TelePresence Technology (PDF - 470 KB)
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Horizontal Integration White Paper
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IP-based Customer Interaction Network Infrastructure Benefits
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Miercom test report - Cisco Unified Communications System (PDF - 510 KB)
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ROI of a Customer Interaction Network with Speech Self Service (PDF - 100 KB)
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Unified Communications Industry Study - Forrester Research (PDF - 170 KB)
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Benefits of Deploying Cisco Unified Communications within a Cisco Network