Cisco Unified Contact Center Enterprise Case Studies - Cisco Systems

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Learn how implementing a Cisco solution contributed to customer success.

Energy
- Creating Competitive Edge through Customer Service (PDF - 330 KB)
- Enterprise Rapidly Integrates Acquired Company
Financial Services
- Virtual Contact Center Cuts Costs and Improves Service (PDF - 250 KB)
Government
- State Agency Invests in Technology to Manage Increased Calls (PDF - 160 KB)
- The City of Charlotte (North Carolina) uses cloud collaboration to handle calls during Democratic National Convention New!
Healthcare
- Healthcare Company Maintains Personal Customer Relationships
- Healthcare Provider Improves Staff and IT Productivity New!
Manufacturing
- World-Class Experience in Multichannel Contact Center
Professional Services
- Service Provider Differentiates Managed Contact Center Service (PDF - 540 KB)
Reseller
- Cisco Unified Communications Solutions Partner Gains a Competitive Advantage (PDF - 510 KB)
Retail
- Dutch Retailer Improves Contact Center Service (PDF - 290 KB)
- Print and Marketing Services Provider Simplifies Collaboration and Customer Care
- Retailer Increases Contact Center Scalability and Flexibility (PDF - 180 KB)

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