Cisco Unity Services are the top level components for the diagnostic traces that are used in troubleshooting. When a diagnostic trace is viewed by using the Cisco Unity Diagnostic tool, the file always contains the Service in the file name immediately following the "diag_". For example, the diagnostic log for the Reports Group will be diag_AvRepDirSvrSvc_YYYYMMDD_HHMMSS_.txt.
Table A-1 Cisco Unity Services
Service
Function
AvCsGateway
The Gateway service provides a secure interface to the Manager (AvCsMgr) service. It allows external processes to query the state of the Manager, start or stop the Manager, or request internal interfaces to the Manager components (if allowed).
AvCsMgr
The Manager service is the primary Cisco Unity service and the core voice messaging system. It runs the CommServer platform components, provides status on the components, and exposes component interfaces to other internal and external components.
AvCsNodeMgr
The Node Manager service provides the core services for failover. It runs on both the primary and secondary servers, and is responsible for monitoring the status of the servers. It is also responsible for file replication between the servers.
AvDirChangeWriter
The Directory Change Writer service gets messages from the change queue (posted by the AvDSEx55, AvDSAD, and AvDSGlobalCatalog services) and writes them to the Cisco Unity SQL database.
AvDSAD
(Exchange 2000 and Exchange 2003 systems only)
The Active Directory Datastore service monitors the AD for changes in Cisco Unity objects (users, locations, distribution lists, contacts) on domain controllers, and sends notification of the changes to the Change Writer service. This keeps Cisco Unity synchronized with directory changes made in the Cisco Unity Administrator.
AvDSEx55
(Exchange 5.5 systems only)
The Exchange 5.5 Datastore service monitors the Cisco Unity SQL database for changes in Cisco Unity objects (users, locations, distribution lists, contacts) and sends notification of the changes to the Change Writer service. This keeps Cisco Unity synchronized with directory changes made in the Cisco Unity Administrator.
AvDSGlobalCatalog
(Exchange 2000 and Exchange 2003 systems only)
The Global Catalog Datastore service monitors the AD global catalog for changes in Cisco Unity objects (users, locations, distribution lists, contacts) and sends notification of the changes to the Change Writer service. This keeps Cisco Unity synchronized with directory changes made in the Cisco Unity Administrator.
AvLic
The Licensing service provides secure licensing information to Cisco Unity and authenticated clients. In addition, it monitors the Cisco Unity SQL database and provides dynamic utilization information of per-seat licensing features.
AvMMProxySvr
The Media Master Proxy server provides client authentication and anonymous access to media and resource interfaces. Available to anyone, this service provides application-level authentication of clients running on any platform. After authenticating, it then exposes interfaces for streaming WAV files over the phone or to a client platform.
AvMsgStoreMonitorSvr
The Message Store Monitor service watches subscriber mailboxes on the Cisco Unity server for new or deleted messages. This service then adds an MWI request to the Notifier Queue to turn the subscriber message waiting indicator (MWI) on or off. When message notification is enabled, this service adds events for message notifications through pager or message delivery.
AvNotifierMgr
The Notifier Manager provides notification for MWIs and event notifications through the Notifier and NotifyQ components.
AvRepDirSvrSvc
The Reports service accepts report requests from the Cisco Unity Administrator, extracts data from log files, and obtains dynamic information from Cisco Unity components such as the DOH and Miu. The Reports service also handles report queuing and canceling.
AvSqlChangeWriter
The SQL Change Writer service monitors the Cisco Unity SQL database and requests the applicable directory service to update the directory as needed.
AvTtsSvr
The Text to Speech service provides a text-to-audio rendering service that is used by the Call Control/Media (Miu) component to play e-mail messages over the phone.
AvUMRSyncSvr
The AvUMRSyncSvr service is one of the components of the Unity Message Repository (UMR), which is a feature that helps insulate Cisco Unity from volatility in the external network. Voice messages left by unidentified callers are temporarily stored in the UnityMTA directory on the Cisco Unity server. The AvUMRSyncSvr service picks up the messages and hands them off to the message store backend for delivery.
Cisco Unified Performance Information and Diagnostics
The CUPID service gathers performance and diagnostic information about the Cisco Unity server.
CiscoUnityTdsProxy
The CiscoUnityTdsProxy service provides Cisco Unity database access to Cisco Unity processes that are running in a security context that does not have database rights. The service allows connections to be made via ADO, ODBC, JDBC and other standard APIs that use the Microsoft TDS (Tabular Data Stream) protocol.
CsBMsgConnector
The service monitors the USbms mailbox and processes/activates system broadcast messages that are received.
CsBridgeConnector
The Connector service monitors the UOmni mailbox and synchronizes directory information in both directions between Cisco Unity and an Octel Node (the Bridge).
CsEmsSvc
The Event Monitoring Service polls the Event log and sends e-mail and/or voice mail notifications according to the settings for the events and recipients in the Event Monitoring Service window.
CsVPIMConnector
The VPIM Connector service monitors the UVPIM mailbox and automatically creates, modifies, or deletes VPIM subscribers and their associated AD contacts based on information processed by the Voice Connector when VPIM messages are received.
RSKDataService
The Remote Serviceability Kit Data service collects the information for the Cisco Unity SNMP extension agent in response to SNMP requests for Cisco Unity objects.
Behavior of Cisco Unity Services in a Configuration with Exchange 5.5
Note Services that log on as the account for Cisco Unity directory and message store services are listed as logging on as UnitySvc. The actual name of the account may be different.
Table A-2 Cisco Unity 4.0 Services When the Partner Server Is Running Exchange 5.5
Service
Logs On As
Startup Mode
Comments
Dependencies
AvCsGateway
UnitySvc
Automatic
Critical; must be restarted if stopped.
Starts and stops AvCsMgr.
MSSQLSERVER
AvCsMgr
UnitySvc
Manual
Critical; started and stopped by the system tray or the Status Monitor via AvCsGateway.
Can be started only by AvCsGateway; should be stopped by AvCsGateway. If AvCsGateway is started by the Status Monitor, AvCsMgr is also started.
Dialogic System Service, MSSQLSERVER, Telephony
AvCsNodeMgr
(Installed only when failover is configured.)
Failover service account; account must be the same on both servers.
Automatic
For the active server: Critical; must be restarted if stopped, or failover does not work. If stopped, there is no impact on AvCsMgr, but failover or failback will occur.
For the inactive server: Not critical. If stopped, there is no impact on AvCsMgr.
Remote Procedure Call (RPC)
AvDirChangeWriter
Local System (account that owns failover service; needs access to SQL)
Automatic
Critical, must be restarted if stopped.
If stopped, there is no impact on AvCsMgr, but it cannot take changes from AD and place them into SQL.
Message Queuing, MSSQLSERVER
AvDSEx55
UnitySvc
Automatic
Critical, must be restarted if stopped.
If stopped, there is no impact on AvCsMgr, but it cannot take changes from AD and place them into SQL.
Message Queuing, Microsoft Exchange Directory, MSSQLSERVER
AvLic
Local System
Automatic
MSSQLSERVER
AvMMProxySvr
Local System
Automatic
Critical; used by web applications and e-mail clients.
Remote Procedure Call (RPC)
AvMsgStoreMonitorSvr
UnitySvc
Manual
Critical; used for message notification and MWIs.
None
AvNotifierMgr
UnitySvc
Manual
Critical; used for message notification and MWIs.
None
AvRepDirSvrSvc
Local System
Manual
Not critical; can be disabled if reports are not used; AvCsMgr starts Reports during startup if Reports is not already running.
If stopped, there is no impact on AvCsMgr, but it can be disabled if reports are not used.
MSSQLSERVER
AvSqlChangeWriter
Local System
Automatic
MSSQLSERVER
AvTtsSvr
Local System
Manual
Not critical.
None
AvUMRSyncSvr
UnitySvc
Manual
Critical; must be restarted if stopped; AvCsMgr starts AvUMRSyncSvr during startup if AvUMRSyncSvr is not already running.
If stopped, there is no impact on AvCsMgr, but messages from unidentified callers remain on the Cisco Unity server and are not handed off to Exchange for delivery; must be restarted if stopped.
MSSQLSERVER
Cisco Unified Performance Information and Diagnostics
Local System
Automatic
Not critical.
If stopped, there is no impact on AvCsMgr.
None (configurable)
CiscoUnityTdsProxy
Local System
Automatic
Critical; used by the Cisco Unity Administrator and by the Cisco Personal Communications Assistant.
None
CsBMsgConnector
UnityMsgStoreSvc
Manual
Not critical; can be disabled.
MSSQLSERVER
CsBridgeConnector
(Always installed, but started only if the Bridge is licensed.)
UnitySvc
Manual
Not critical; can be disabled if the Bridge is not used; does not start if no Bridge ports are licensed.
If stopped, there is no impact on AvCsMgr, but the Bridge does not function.
MSSQLSERVER
CsEmsSvc
(Not registered as a service until configured.)
UnitySvc
Manual
Not critical.
If stopped, there is no impact on AvCsMgr.
None
RSKDataService
(Not registered as a service until configured.)
Local System
Automatic
Not critical.
If stopped, there is no impact on AvCsMgr.
None
Behavior of Cisco Unity Services in a Configuration with Exchange 2000 and Exchange 2003
Note Services that log on as the account for Cisco Unity directory services are listed as logging on as UnityDirSvc. Services that log on as the account for Cisco Unity message store services are listed as logging on as UnityMsgStoreSvc. The actual account names may be different.
Table A-3 Cisco Unity 4.0 Services When the Partner Server Is Running Exchange 2003 or Exchange 2000
Service
Logs On As
Startup Mode
Comments
Dependencies
AvCsGateway
UnityMsgStoreSvc
Automatic
Critical; must be restarted if stopped.
Starts and stops AvCsMgr.
MSSQLSERVER
AvCsMgr
UnityMsgStoreSvc
Manual
Critical; started and stopped by the system tray or the Status Monitor via AvCsGateway.
Can be started only by AvCsGateway; should be stopped by AvCsGateway. If AvCsGateway is started by the Status Monitor, AvCsMgr is also started.
Dialogic System Service, MSSQLSERVER, Telephony
AvCsNodeMgr
(Installed only when failover is installed.)
Failover service account; account must be the same on both servers
Automatic
For the active server: Critical; must be restarted if stopped, or failover does not work. If stopped, there is no impact on AvCsMgr, but failover or failback will occur.
For the inactive server: Not critical. If stopped, there is no impact on AvCsMgr.
Remote Procedure Call (RPC)
AvDirChangeWriter
Local System
Automatic
Critical, must be restarted if stopped.
If stopped, there is no impact on AvCsMgr, but it cannot take changes from AD and place them into SQL.
Message Queuing, MSSQLSERVER
AvDSAD
UnityDirSvc
Automatic
Critical; must be restarted if stopped.
If stopped, there is no impact on AvCsMgr, but cannot write to or read from AD.
Message Queuing, MSSQLSERVER
AvDSGlobalCatalog
UnityDirSvc
Automatic
Critical; must be restarted if stopped.
If stopped, there is no impact on AvCsMgr, but cannot read from global catalog.
Message Queuing, MSSQLSERVER
AvLic
Local System
Automatic
MSSQLSERVER
AvMMProxySvr
Local System
Automatic
Critical; used by web applications and e-mail clients.
Remote Procedure Call (RPC)
AvMsgStoreMonitorSvr
UnityMsgStoreSvc
Manual
Critical; used for message notification and MWIs.
None
AvNotifierMgr
UnityMsgStoreSvc
Manual
Critical; used for message notification and MWIs.
None
AvRepDirSvrSvc
Local System
Manual
Not critical; can be disabled if reports are not used; AvCsMgr starts Reports during startup if Reports is not already running.
If stopped, there is no impact on AvCsMgr, but it can be disabled if reports are not used.
MSSQLSERVER
AvSqlChangeWriter
Local System
Automatic
Runs during the MSCW bulk synchronization of all SQL and AD data. It may also run at other times.
MSSQLSERVER
AvTtsSvr
Local System
Manual
Not critical.
None
AvUMRSyncSvr
UnityMsgStoreSvc
Manual
Critical; must be restarted if stopped; AvCsMgr starts AvUMRSyncSvr during startup if AvUMRSyncSvr is not already running.
If stopped, there is no impact on AvCsMgr, but messages from unidentified callers remain on the Cisco Unity server and are not handed off to Exchange for delivery; must be restarted if stopped.
MSSQLSERVER
Cisco Unified Performance Information and Diagnostics
Local System
Automatic
Not critical.
If stopped, there is no impact on AvCsMgr.
None (configurable)
CiscoUnityTdsProxy
Local System
Automatic
Critical; used by the Cisco Unity Administrator and by the Cisco Personal Communications Assistant.
None
CsBMsgConnector
UnityMsgStoreSvc
Manual
Not critical if system broadcasts are not expected; can be disabled if the server is not intended to receive system broadcast messages that are sent from other Cisco Unity or Cisco Unity Express servers (or from the local Cisco Unity server if addressed to multiple servers).
If stopped, there is no impact on AvCsMgr; however, system broadcast messages that are sent from other Cisco Unity or Cisco Unity Express servers (or from the local Cisco Unity server if addressed to multiple servers) will not be processed or activated, and any messages received in the USbms mailbox (intentionally or inadvertently) will remain there unless they are manually deleted.
MSSQLSERVER
CsBridgeConnector
(Always installed, but started only if the Bridge is licensed.)
UnityMsgStoreSvc
Manual
Not critical; can be disabled if the Bridge is not used; does not start if no Bridge ports are licensed.
If stopped, there is no impact on AvCsMgr, but the Bridge does not function.
MSSQLSERVER
CsEmsSvc
(Not registered as a service until configured.)
UnitySvc
Manual
Not critical.
If stopped, there is no impact on AvCsMgr.
None
CsVPIMConnector
UnityMsgStoreSvc
Manual
Not critical; can be disabled if automatic VPIM subscriber directory updates are disabled on all VPIM delivery locations; does not start if ConfigMgr.exe has not been run with the Create VPIM Dir Account option.
If stopped, there is no impact on AvCsMgr, but automatic VPIM subscriber directory updates will not occur.
Feedback
Services that log on as the account for Cisco Unity directory and message store services are listed as logging on as UnitySvc. The actual name of the account may be different.
