Table Of Contents

A - B - C - D - E - F - G - H - I - L - M - N - O - P - Q - R - S - T - U - V - W -

Index

A

access code, missing for external line8-7

account, locked10-6

ActiveAssistant. See Cisco Unity Assistant

AGC6-7

AMIS

and Toshiba phone systems5-16

diagnostic traces2-8

fourth-column tones, problems with5-16

messages, delivery delays5-2

messages are not delivered to UAmis mailbox5-7

messages leave UAmis mailbox but are not delivered5-8

messages stuck in UAmis mailbox5-7

transmission, viewing5-15

troubleshooting problems with inbound messages5-10

troubleshooting problems with outbound messages5-6

Application logs, finding errors10-2

audio not transmitted9-1

audio quality6-1

automatic gain control6-7

B

browser error messages10-4

busy ports notification10-6

C

callers hear reorder tone or dead air space3-4

calls

disconnected5-21

internal, not answered3-6

none answered3-1

some answered3-6

call transfers, transferred to incorrect greeting4-1

Call Viewer utility, about12-10

Cisco CallManager integration

diagnostic test setup1-1

DTMF signal problems13-3

multimedia sound system problems13-9

subscriber transfer problems4-3

Cisco Personal Communications Assistant

about installation16-1

access problems13-7

Application logging16-2

corrupt or missing pages13-6

incomplete or blank pages13-6

logging16-2

restoring13-6

Setup Process logging16-2

Cisco TAC, reporting problems to1-3

Cisco Unity Administrator, access problems13-11

Cisco Unity Assistant, access problems13-8

Cisco Unity Inbox, access problems13-8

class of service

Exchange account, associating with Administrator COS10-4

license limit reached10-5

logon access denied10-4

codecs, changing6-5

comfort noise6-10

COM ports

disabling device detection3-3

viewing assignments3-2

confirming

phone system settings3-2

ports, number of3-10

conversation errors10-6

D

data packets, viewing12-1

dead air space, callers hear3-4

delayed messages, causes of5-2

diagnostics test setup1-1

Diagnostic Tool12-11

diagnostic traces, AMIS2-8

Dialogic

automatic gain control6-9

quiet parameter, changing5-20

single-line test setup1-2

traces, obtaining2-4

dial tone present at end of message5-21

directory handler missing subscribers13-9

disabling

COM ports3-2

detection of devices on COM ports3-3

diagnostic logs12-11

disconnected calls5-21

distribution list missing subscribers13-9

DohPropTest, using to view or remove messages from the UAmis mailbox5-13

Dr. Watson logs, obtaining2-2

DTMF

duration and delay settings, comparing13-4

phone signal problems (circuit-switched phone systems)13-3

phone signal problems (Cisco CallManager)13-3

testing on feature-set phones13-3

testing on operator console13-4

dual network interface card configuration9-2

E

e-mail

attachments, fax problems11-1

Text to Speech problems10-7

error messages

browser10-4

e-mail and voice10-6

startup10-1

Windows10-4

errors, finding in Application and System Event logs10-2

Event log traces

GMT time stamps in raw data2-1

obtaining2-2

Exchange

changing MTA settings5-3

failure to deliver messages9-2

mailbox full5-3

server down or disconnected5-2, 8-3

expansion chassis9-4

external lines

access code missing8-7

use in message notification8-5

F

failover, SQL replication not configured by failover configuration wizard15-1

fax

delivery problems11-2

e-mail attachment, problems11-1

verifying subscriber settings11-1

feature set phones, DTMF signal problems13-3

forward timer, out of synch4-2

G

gain control6-7

garbled TTY characters6-10

greetings

call transfer problems4-1

volume6-1

wrong greeting plays4-3

H

hacker attack, recovery from13-6, 13-11

hunt groups

confirming programming with Cisco Unity failover3-7

confirming programming without Cisco Unity failover3-6

programming errors3-6

I

Integration Monitor

correcting display problems12-4

display options table12-3

field value table12-2

frequently asked questions12-4

utility, about12-1

integrations

call transfer problems4-1

internal calls, not answered3-6

test setup, single-line1-2

verifying settings (Cisco CallManager)4-3

L

Learn Tones

process failure, troubleshooting12-9

running5-21

switch configuration file location12-6

tone definitions12-5

utility, about12-5

Libra TSP traces, obtaining2-4

licensing problems3-10

log files

and traces2-1

creating12-11

GMT time stamps2-1

Voice Connector2-11

M

macro traces12-11

mailboxes, filled with message notifications5-22, 8-8

mailbox storage limits5-3

Media Master

appears as a red X16-13

control bar buttons are disabled13-5

control bar is missing from page13-5

does not play or does not record with multimedia devices16-14

does not play or does not record with phone16-15

play and record buttons greyed out16-14

problems that occur with client applications16-13

median volume setting6-9

message notifications

access code errors8-7

device problems8-7

dual integration settings, correcting8-8

Exchange fails to deliver messages9-1

external numbers, no calls made8-5

port setup8-2

setup, testing8-4

slow for multiple subscribers8-1

slow for single subscriber8-3

subscriber errors8-5

subscriber mailboxes filled with5-22, 8-8

testing devices8-7

message playback volume6-1

messages

AMIS delivery problems5-2

AMIS inbound delivery problems5-10

AMIS outbound delivery problems5-6

delayed5-2

delayed delivery5-2

disappearing5-3

Exchange fails to deliver9-2

leave UAmis mailbox but not delivered5-8

not delivered to UAmis mailbox5-7

notifications, SMS8-6

notifications, types that trigger8-6

playback volume problems6-1

recording cuts off5-20

server outage, recording during5-2

stuck in UAmis mailbox5-7

subscriber mailboxes filled with message notifications5-22, 8-8

message waiting indicators (MWIs)

about7-1to 7-4

troubleshooting7-4to 7-15

micro traces diagnostic tool12-11

Miu diagnostics2-2

multimedia sound system problems13-9

MWIs. See message waiting indicators

N

network interface card (NIC)9-1

O

opening greeting

caller hears in error (Cisco CallManager integration)4-3

caller hears instead of personal options13-2

P

packets, viewing values12-1

PCA. See Cisco Personal Communications Assistant

performance counters12-16

phone system

line not working3-11

packets, viewing12-1

programming, confirming (Ericsson MD-110)4-3

settings, confirming3-2

port configuration

confirming3-10

disabled or set incorrectly3-10

licensing does not match3-10

message notification problems8-2

ports

all ports busy notification10-6

assigned incorrectly3-2

calls misdirected3-10

calls sent to port that is not set to answer8-3

confirming number3-10

disabled or enabled3-10

hanging due to misconfiguration8-3

prompts, sound quality issues6-10

Q

quiet parameter, Dialogic voice card5-20

R

Registry, using to enable ports3-11

remote access connection manager error10-3

reorder tone

callers hear3-4

hearing, at end of message5-21

hearing, when answering call4-3

repeat notifications8-5

reports

generation problems14-1

notification problems14-2

restart notifications8-5

ring signal, testing3-5

rings to wait, setting4-3

routing rules, testing3-9

S

services, Cisco UnityA-1

service startup settings, checking10-2

Set Record Format utility6-5

Set Volume utility6-2

single-line tests, setup1-2

SIP integration, diagnostic test setup1-1

Skinny TSP traces, obtaining2-5

SQL replication not configured by failover configuration wizard15-1

startup problems

browser error messages10-4

error messages10-1

Status Monitor

accessing after upgrade10-6

access problems13-11

missing or unusable pages13-11

subscribers

conversation problems13-2

create user error9-2

Exchange mailbox, full5-3

mailboxes filled with message notifications5-22, 8-8

missing from directory handler13-9

missing from distribution list13-9

supervised transfers, confirming settings4-2

Switch.ini version, locating1-5

System Event logs, finding errors10-2

system event notifications10-7

T

test extensions, setting up1-1

testing

DTMF signals on feature-set phones13-3

DTMF signals on operator console13-4

hunt group programming (non-IP phone systems)3-8

routing rules3-9

touchtones, no response to13-2

traces

AMIS2-8

macro12-11

micro12-11

TSP2-4

TSP version number, locating1-5

TTY garbled characters6-10

U

UAmis mailbox

determining why messages are stuck5-8

viewing or removing messages from5-13

Unity Diagnostic Tool

AMIS diagnostic traces2-8

setting and retrieving AMIS traces5-14

Universal Dialogic Diagnostics utility12-15

utilities

Advanced Settings Tool12-13

AudioStat6-12

Call Viewer12-10

CAP Ripper6-13

Cisco Unity Diagnostic Tool12-11

Integration Monitor12-1

Learn Tones12-5

RTP Parser6-15

Set Record Format6-5

Set Volume6-2

Universal Dialogic Diagnostics12-15

Wave Gain6-7

V

verifying

fax settings, subscriber11-1

integration settings, Cisco CallManager4-3

ViewMail error message10-8

virus, recovery from13-6, 13-11

VMI. See Cisco Unity Inbox

voice cards

Dialogic, testing with UDD utility12-15

problems, isolating3-11

Voice Connector

changing logging properties2-12

logs2-11

performance logs2-11

retaining outbound messages2-14

troubleshooting problems with5-7

voice messages, path to remote Cisco Unity server5-18

voice not transmitted9-1

voice server

hard disk almost full errors10-7

restarting10-8

volume, greetings and voice names6-1

W

Wave Gain utility6-7

web pages

incomplete or blank13-6

missing or unusable13-6