Table Of Contents

A - B - C - D - E - F - H - I - J - L - M - N - O - P - Q - R - S - T - U - V - W -

Index

A

accounts

administration7-2

creating for the Cisco Unity installation7-3

directory services7-2

installation7-2

local services7-2

message store services7-2

required for the Cisco Unity installation7-2

resetting SQL Server services logon5-15

setting Exchange permissions for7-13

setting rights and permissions for7-7

Active Directory

extending schema for Cisco Unity6-11

installing on Cisco Unity server5-13

adding

administration account to an admins group7-6

Cisco Unity server to existing domain5-13

administration account

adding to an admins group7-6

creating7-3

description7-2

Anonymous authentication

advantages and disadvantages of10-2

how it works with Cisco Unity Administrator10-4

using with Cisco Unity Administrator10-2

assigning IP address5-10

attaching peripheral devices to Cisco Unity server3-5

authentication

methods available for Cisco Unity Administrator10-2

B

browser, installing with Cisco Unity System Preparation Assistant5-2

C

challenge/response authentication10-2

changing

folder settings in Windows Explorer5-11

Cisco Security Agent for Cisco Unity

disabling service5-12

installing5-8

re-enabling service8-22

Cisco Unity Administrator

authentication methods available10-2

description10-1

setting up to use SSL8-18

Cisco Unity Installation and Configuration Assistant

configuring Cisco Unity for message store8-8

configuring services8-8

description8-3

installing Cisco Unity software8-4

installing license files8-6

integrating phone system with Cisco Unity8-11

setting default passwords8-7

setting up the Cisco PCA to use SSL8-12

Cisco Unity Install License File wizard, running8-6

Cisco Unity Message Store Configuration wizard, running8-8

Cisco Unity Permissions wizard

permissions set byD-1

running for Exchange 2003 and/or Exchange 20007-8

running for Exchange 5.57-12

Cisco Unity server

adding to existing domain5-13

attaching peripheral devices to3-5

connecting phone system to3-5

connecting to network5-8

hardening8-23

installing Active Directory5-13

placement of3-5

Cisco Unity Services Configuration wizard, running8-8

Cisco Unity software

downloading for installation2-4

exitingB-1

installing8-4

registering2-1

Cisco Unity System Preparation Assistant5-2

manual procedures for software installed byC-1

Cisco Unity Telephony Integration Manager, running8-11

configuring

Cisco Unity for message store8-8

Cisco Unity software8-3

dual NICs in Cisco Unity server5-9

IIS so Cisco Unity Administrator and Status Monitor use Anonymous authentication10-5

pcAnywhere9-2

RAID arrays4-1

services8-8

TCP/IP properties5-10

connecting

Cisco Unity server to network5-8

peripheral devices to Cisco Unity server3-5

phone system to Cisco Unity server3-5

conventions, documentationix

creating

accounts for the Cisco Unity installation7-3

organizational units and mailbox store6-11

D

D/120JCT-EuroA-4

D/120JCT-LSA-4

D/240PCI-T1A-8

D/41EPCIA-1

D/41JCT-EuroA-1

D/41JCT-LSA-1

databases, moving Exchange 2000 (VM, Exchange 2000 on Cisco Unity server)6-9

data store, installing manuallyC-4

demonstration system, default license file for2-3

Dialogic. See voice cards

directory and message store services account

creating7-3

setting Exchange permissions for7-13

setting rights and permissions with Cisco Unity Permissions wizard7-7

directory services account

creating7-3

description7-2

setting Exchange permissions for7-13

setting rights and permissions with Cisco Unity Permissions wizard7-7

disabling

Cisco Security Agent service5-12

Found New Hardware wizard for voice cards5-7

virus-scanning services5-12

documentation

audience and useix

conventionsix

required for the Cisco Unity installation2-3

domain

accounts required for the Cisco Unity installation7-2

adding Cisco Unity server to existing5-13

Domainprep, running on Cisco Unity server6-8

downloading software for installation2-4

drive locations for files

determining2-5

large-scale system (table)2-8

medium-scale system (table)2-8

small-scale system (table)2-7

drivers-missing error message3-1

dual NICs, configuring5-9

E

error message, unknown PCI device3-1

Example Administrator account, securing against toll fraud8-19

Exchange

installing 2000 administration software on the Cisco Unity server6-4

installing 2000 on the Cisco Unity server6-7

installing 2003 administration software on the Cisco Unity server6-3

installing 5.5 administration software on the Cisco Unity server6-6

moving 2000 transaction and system logs, and databases (VM, Exchange 2000 on Cisco Unity server)6-9

required permissions (table)7-13

Exchange 2000, running Cisco Unity Permissions wizard for7-8

Exchange 2003, running Cisco Unity Permissions wizard for7-8

Exchange 5.5, running Cisco Unity Permissions wizard for7-12

Exchange server, determining the partner6-2

excluding from virus scanning directory in which Cisco Unity is installed8-17

exiting Cisco Unity softwareB-1

extending Active Directory schema for Cisco Unity6-11

F

files, drive locations for2-5

folder settings, changing in Windows Explorer5-11

Forestprep, running on Cisco Unity server6-7

Found New Hardware wizard, disabling for voice cards5-7

H

hardening Cisco Unity server8-23

hot fix associated with Microsoft Security Bulletin MS03-007, installing manuallyC-7

I

IIS, configuring so Cisco Unity Administrator and Status Monitor use Anonymous authentication10-5

installation

accounts required for7-2

overview of mandatory tasks1-1

required documentation for2-3

installation account

creating7-3

description7-2

installing

Active Directory on Cisco Unity server5-13

administration software for MSDE5-5

browser with Cisco Unity System Preparation Assistant5-2

Cisco Security Agent for Cisco Unity5-8

Cisco Unity software8-4

data store, manuallyC-4

Exchange 2000 administration software on the Cisco Unity server6-4

Exchange 2000 on the Cisco Unity server6-7

Exchange 2003 administration software on the Cisco Unity server6-3

Exchange 5.5 administration software on the Cisco Unity server6-6

hot fix associated with Microsoft Security Bulletin MS03-007, manuallyC-7

Internet Explorer 6.0 Service Pack 1, manuallyC-3

latest service packs and updates for Exchange6-10

latest service packs and updates for Windows and SQL Server 2000/MSDE 20005-6

license files8-6

Message Queuing Services, manuallyC-3

Microsoft .NET Framework, manuallyC-6

Microsoft Certificate Services component8-3

MSDE, manuallyC-4

MSDE with Cisco Unity System Preparation Assistant5-2

MSXML 3.0 with Service Pack 1, manuallyC-1

NNTP Service, manuallyC-2

pcAnywhere9-2

recommended service packs and updates9-1

RSA SecurID9-2

service packs and updates with Cisco Unity System Preparation Assistant5-2

SQL Server, manuallyC-4

SQL Server with Cisco Unity System Preparation Assistant5-2

virus-scanning software5-8

voice cards3-1

Windows 2000 Server4-4

Windows 2000 Service Pack 3, manuallyC-3

Windows components with Cisco Unity System Preparation Assistant5-2

Windows Terminal Services, manuallyC-2

Integrated Windows authentication

advantages and disadvantages of10-2

how it works with Cisco Unity Administrator10-3

using with Cisco Unity Administrator10-2

integrating phone system with Cisco Unity8-11

Intel Dialogic. See voice cards

Internet Explorer 6.0 Service Pack 1, manually installingC-3

IP/TCP properties, configuring5-10

IP address

assigning5-10

verifying5-11

J

jumpers and switches

D/240PCI-T1A-9

D/41EPCIA-2

D/41JCT-LS and D/41JCT-EuroA-4

L

LDAP, changing port number of Exchange 5.5 server (when Active Directory is installed)6-6

license files

default for Cisco Unity demonstration system2-3

getting a replacement copy2-2

installing8-6

obtaining2-1

local services account7-2

logical drives, setting up4-9

logs, moving Exchange 2000 transaction and system6-9

M

MAC address of Cisco Unity computer2-1

mailbox store, creating6-11

manual procedures for software installed by Cisco Unity System Preparation AssistantC-1

Message Queuing Services, manually installingC-3

message store, configuring Cisco Unity for8-8

message store services account

creating7-3

description7-2

setting Exchange permissions for7-13

setting rights and permissions with Cisco Unity Permissions wizard7-7

Microsoft .NET Framework, installing manuallyC-6

Microsoft Certificate Services component, installing8-3

missing-drivers error message3-1

moving

SQL Server or MSDE databases and transaction log files8-20

MSDE

installing administration software for5-5

installing manuallyC-4

installing with Cisco Unity System Preparation Assistant5-2

moving databases8-20

setting sa password5-5

MSSQLServer service, resetting logon account5-15

MSXML 3.0 with Service Pack 1, manually installingC-1

N

network

connecting Cisco Unity server to5-8

hardening Cisco Unity server8-23

verifying connection5-11

network interface card. See NICs5-9

NICs, configuring dual5-9

NNTP Service, manually installingC-2

non-universal PCI cards, slot placement3-1

NTLM authentication10-2

O

obtaining license files2-1

organizational units, creating6-11

OUs. See organizational units

P

PAK, location of2-1

partner Exchange server, determining6-2

Password Hardening wizard, running8-7

passwords

changing for the Example Administrator account8-19

sa for MSDE5-5

passwords, setting default8-7

pcAnywhere

installing9-2

recommended configuration for9-2

peripheral devices, attaching3-5

permissions

manually setting Exchange7-13

required Exchange (table)7-13

set by Cisco Unity Permissions wizardD-1

setting with Cisco Unity Permissions wizard7-7

Permissions wizard. See Cisco Unity Permissions wizard

phone system

connecting to Cisco Unity server3-5

integrating with Cisco Unity and testing integration8-11

Platform Configuration discs

utility for configuring RAID arrays4-2

utility to install Windows 2000 Server4-4

procedures

adding the Cisco Unity administration account to the Domain Admins group (only when the Cisco Unity server is a domain controller)7-7

adding the Cisco Unity administration account to the local Administrators group (only when the Cisco Unity server is a member server)7-6

adding the Cisco Unity server to an existing domain5-15

attaching peripheral devices and connecting the phone system3-5

changing folder settings in Windows Explorer5-12

changing the LDAP port number of the Exchange 5.5 server (when Active Directory is installed)6-6

changing the password on the Example Administrator account8-19

changing the pcAnywhere video mode to Compatibility9-2

configuring Cisco Unity for the message store (Exchange 2003 or Exchange 2000)8-9

configuring Cisco Unity for the message store (Exchange 5.5)8-10

configuring dual NICs in the Cisco Unity server5-9

configuring IIS so that the Cisco Unity Administrator and Status Monitor use Anonymous authentication10-5

procedures (continued)

configuring pcAnywhere so that it does not start automatically when you restart the server9-2

configuring services8-8

configuring TCP/IP properties5-10

configuring the RAID arrays by using the Cisco-provided utility (HP)4-2

configuring the RAID arrays by using the Cisco-provided utility (IBM)4-2

configuring the RAID arrays by using the manufacturer-provided utility4-3

connecting the Cisco Unity server to the network5-9

creating domain accounts for Cisco Unity installation, administration, and services

Method A7-4

Method B7-5

determining the current setting for the Intel Dialogic quiet parameterA-11

disabling the Found New Hardware wizard for the voice cards5-7

excluding from virus scanning the directory in which Cisco Unity is installed8-18

extending the Active Directory schema for Cisco Unity6-11

getting the MAC address of the Cisco Unity computer2-2

granting Exchange permissions to the installation and directory services accounts (subscribers homed in Exchange 2003/2000 and 5.5)7-16

granting Exchange permissions to the installation and directory services accounts (subscribers homed only in Exchange 2003/2000)7-14

granting services account admin permissions to directory services and message store services accounts (subscribers homed in Exchange 2003/2000 and 5.5)7-17

granting services account admin permissions to the installation and directory and message services accounts (subscribers homed only in Exchange 5.5)7-15

installing Active Directory on the Cisco Unity server5-13

installing Enterprise Manager for MSDE5-5

installing Exchange 2000 administration software on the Cisco Unity server6-4

installing Exchange 2000 on the Cisco Unity server6-8

installing Exchange 2003 administration software on the Cisco Unity server6-3

installing Exchange 5.5 administration software on the Cisco Unity server (UM, Exchange 5.5 on separate server)6-6

installing Exchange 5.5 Service Pack 4 (UM, Exchange 5.5 on separate server)6-7

installing license files (without failover or on primary server with failover)8-6

installing the Cisco Unity software8-4

installing the default license file on the secondary Cisco Unity server8-7

installing the latest Microsoft service packs for Exchange6-10

installing the latest Microsoft service packs for Windows and SQL Server 2000/MSDE 20005-6

installing the latest Microsoft updates for Exchange6-10

installing the latest Microsoft updates for Windows and SQL Server 2000/MSDE 20005-6

installing the Microsoft Certificate Services component8-3

installing voice cards in the Cisco Unity computer or in an expansion chassis3-3

installing Windows 2000 Server by using the Cisco Unity Platform Configuration discs (HP)4-5

installing Windows 2000 Server by using the manufacturer's guided system-setup utility and a retail Windows 2000 disc4-7

installing Windows 2000 Server by using the Platform Configuration discs (IBM)4-6

integrating the phone system with Cisco Unity (without failover or on a primary server with failover)8-11

integrating the phone system with Cisco Unity on the secondary server8-12

moving SQL or MSDE databases and transaction log files8-20

moving the Exchange 2000 transaction and system logs, and databases6-9

registering and obtaining license files2-2

removing Intel Dialogic softwareA-12

resetting the account that SQL Server services log on as5-15

procedures (continued)

resetting the Intel Dialogic quiet parameterA-13

running Cisco Unity System Preparation Assistant5-2

running Domainprep on the Cisco Unity server6-8

running Forestprep on the Cisco Unity server6-7

running the Cisco Unity Permissions wizard for Exchange 2003 and/or Exchange 20007-8

running the Cisco Unity Permissions wizard for Exchange 5.57-12

selecting the country for D/120JCT-Euro voice cardsA-7

setting pcAnywhere to run on one or more specific processors9-3

setting the D/120JCT-LS and D/120JCT-Euro card switchesA-6

setting the D/240PCI-T1 protocolA-10

setting the D/41EPCI card switches and jumpersA-2

setting the D/41JCT-LS and D/41JCT-Euro card switches and jumpersA-4

setting the D240PCI-T1 card switches and jumpersA-9

setting the sa password for MSDE5-6

setting up the Cisco Unity Administrator and Status Monitor to use SSL8-18

setting up the logical drives4-9

verifying the IP address and the network connection5-11

product authorization key, location of2-1

Q

quiet parameter

determining Intel DialogicA-11

resetting Intel DialogicA-13

R

RAID arrays

configuring4-1

utilities on server manufacturer disc4-3

utility on Platform Configuration discs4-2

re-enabling

Cisco Security Agent service8-22

virus-scanning services8-22

registering Cisco Unity software2-1

removing

Intel Dialogic softwareA-11

resetting

account that SQL Server services log on as5-15

Intel Dialogic quiet parameterA-13

rights, setting with Cisco Unity Permissions wizard7-7

RSA SecurID, installing9-2

S

sa password, setting for MSDE5-5

schema, extending Active Directory for Cisco Unity6-11

securing the Example Administrator account against toll fraud8-19

service packs

installing Exchange 5.5 SP4 (UM, Exchange 5.5 on separate server)6-7

installing latest for Exchange6-10

installing latest for Windows and SQL Server 2000/MSDE 20005-6

installing recommended9-1

installing with Cisco Unity System Preparation Assistant5-2

services, configuring8-8

setting

Exchange permissions, manually7-13

rights and permissions with Cisco Unity Permissions wizard7-7

sa password for MSDE5-5

setting up

Cisco Unity Administrator and Status Monitor to use SSL8-18

Cisco Unity to use SSL, manuallyE-1

logical drives4-9

the Cisco PCA to use SSL8-12

Setup program, Cisco Unity8-4

software

configuring for D/120JCT-Euro voice cardA-7

configuring for D/240PCI-T1 voice cardA-10

downloading for installation2-4

exiting Cisco UnityB-1

installing Cisco Unity8-4

installing Exchange 2000 administration on the Cisco Unity server6-4

installing Exchange 2000 on Cisco Unity server (VM, Exchange 2000 on Cisco Unity server)6-7

installing Exchange 2000 on the Cisco Unity server6-7

installing Exchange 2003 administration on the Cisco Unity server6-3

installing Exchange 5.5 administration on the Cisco Unity server6-6

registering Cisco Unity2-1

removing Intel DialogicA-11

SQL Server

installing Enterprise Manager for MSDE5-5

installing manuallyC-4

installing with Cisco Unity System Preparation Assistant5-2

moving databases8-20

resetting services logon account5-15

SQLServerAgent service, resetting logon account5-15

SSL

determining whether to use8-2

installing Microsoft Certificate Services component8-3

manual procedures for setting up Cisco Unity to useE-1

setting up Cisco Unity Administrator and Status Monitor to use8-18

setting up the Cisco PCA to use8-12

static IP address, assigning5-10

Status Monitor, setting up to use SSL8-18

switches and jumpers

D/240PCI-T1A-9

D/41EPCIA-2

D/41JCT-LS and D/41JCT-EuroA-4

T

TCP/IP properties, configuring5-10

toll fraud, preventing8-19

transaction log files, moving8-20

U

universal PCI voice cards, slot placement3-1

unknown PCI device error message3-1

updates

installing latest for Exchange6-10

installing latest for Windows and SQL Server 2000/MSDE 20005-6

installing recommended9-1

utilities

RAID array configuration, on disc from server manufacturer4-3

RAID array configuration, on Platform Configuration discs4-2

Windows 2000 Server installation, on disc from server manufacturer4-7

Windows 2000 Server installation, on Platform Configuration discs4-4

UTIM. See Cisco Unity Telephony Integration Manager

V

verifying IP address and network connection5-11

virus scanning

disabling services5-12

excluding directory in which Cisco Unity is installed8-17

installing software5-8

re-enabling services8-22

voice cards

D/120JCT-EuroA-4

D/120JCT-LSA-4

D/240PCI-T1A-8

D/41EPCIA-1

D/41JCT-EuroA-1

D/41JCT-LSA-1

disabling Found New Hardware wizard for5-7

installing3-1

removing Intel Dialogic softwareA-11

slot placement3-1

W

Windows 2000 Advanced Server

See also Windows 2000 Server

Windows 2000 Server, installing4-4

Windows 2000 Service Pack 3, manually installingC-3

Windows components, installing with Cisco Unity System Preparation Assistant5-2

Windows Explorer, changing folder settings in5-11

Windows Terminal Services, manually installingC-2