Table Of Contents

A - B - C - D - E - F - G - H - I - L - M - N - O - P - Q - R - S - T - U - V - W -

Index

A

account lockouts

security policy for accessing Cisco Unity by phone20-3

security policy for GUI access29-12

account policy

account lockout settings for GUI access29-12

account lockout settings for phone access20-3

overview for phone access20-1

password settings for GUI access29-12

phone password settings20-1

accounts

Cisco Unity Admin, installing6-1

deleting16-1

Example Administrator6-1

Example Subscriber6-2

subscriber, creating15-1

Unity Messaging System6-2

account settings

subscriber17-6

subscriber template13-5

ActiveAssistant (AA). See Cisco Unity Assistant

Add icon3-3

adding

alternate extensions17-33

call handlers22-3

call routing rules25-3

classes of service14-2

directory handler23-2

distribution lists19-2

holidays29-11

interview handlers24-2

languages11-2

public distribution lists19-2

records3-4

restriction tables26-3

schedules29-9

SMPP provider29-18

subscribers, with Bulk Import wizard15-24

subscribers, with Cisco Unity Administrator15-25

subscribers to a class of service14-3

subscribers to a public distribution list19-4

subscriber templates13-2

addressing

messages, spelling vs. number modes7-25, 9-4

setting options for primary location28-5

administration account

limiting use of2-9

using to log on to the Cisco Unity Administrator2-9

Administrative Access Activity report27-8

administrative rights, granting2-12

administrator accounts6-1

alias generation15-11, 15-14

All Subscribers public distribution list19-1

alternate extensions17-32

AMIS

delivery options settings28-18

schedule settings28-19

AMIS In Traffic report27-13

AMIS Out Traffic report27-12

ANI playback7-18

Anonymous authentication

advantages and disadvantages of2-4

how it works with the Cisco Unity Administrator2-7

authentication

how it works with Cisco Personal Communications Assistant8-8

Integrated Windows authentication2-4

method for Cisco Unity Administrator2-4

overview for Cisco Personal Communications Assistant8-8

overview for Cisco Unity administrator2-4

automated attendant9-5

B

Bellhop administration tool18-1

billing ID13-5

Bridge Networking, creating subscribers15-7

Bridge options settings28-20

browser language11-5

Bulk Edit utility

modifying multiple call handlers22-2

modifying multiple subscribers15-33, 17-1

Bulk Import wizard

creating subscribers15-8

errors, correcting15-24

overview15-8

C

caller input settings

call handler22-13

directory handler23-9

subscriber17-21

subscriber template13-19

Caller System Transfer7-22

call handlers

automated attendant22-1

caller input settings22-13

class of service access settings14-5

deleting owner16-1

Goodbye22-2

greetings, changing by phone22-2

greetings settings22-10

messages settings22-15

names, recording3-5

Opening Greeting22-2

Operator22-2

orphans, avoiding16-1

predefined22-2

profile settings22-5

settings overview22-1

traffic report27-11

transfer settings22-7

Call Handler Traffic report27-11

call management

creating a map21-2

planning21-2

tools overview21-1

call routing

call management map21-2

one key dialing21-2

call routing rules

adding25-3

settings25-4

call routing tables

class of service access settings14-5

Direct Calls25-1

Forwarded Calls25-1

overview25-1

call transfer settings

class of service14-8

restriction table26-1

rules22-7

subscriber17-14

subscriber template13-12

Cisco Personal Communications Assistant

browser settings 8-11

specifying a browser language11-5

URL9-2

Cisco Unity Admin account6-1

Cisco Unity Administrator

accessing on networked servers2-3

access to14-5

accounts used to access2-9

adding records3-4

creating subscribers15-25

finding records3-4

icons3-3

limit to simultaneous access2-2

logging on and exiting2-1

navigation bar3-1

saving data3-3

security concerns2-1, 2-9

specifying a browser language11-5

Cisco Unity Assistant

browser settings8-11

settings subscribers can change9-3

specifying a browser language11-5

URL9-2

Cisco Unity Bridge28-20

Cisco Unity Greetings Administrator22-2

Cisco Unity Inbox

about1-2

browser settings8-11

licenses14-11

message notification8-17

specifying a browser language11-5

URL9-2

class of service

call transfer settings14-8

deleting14-2

effect on subscribers14-1

enhanced phone security10-1

FaxMail12-3

feature settings14-11

greeting settings14-10

handling deleted messages14-9

licenses14-2

live reply14-9

maximum message length14-9

messages settings14-9

overview14-1

predefined14-1

profile settings14-3

reassigning subscribers14-3

restriction table settings14-12, 26-1

subscriber settings14-4

system access settings14-5

cleanup interval, logger data files27-2

codecs, list of supported29-5

comfort noise11-6

comma delimited files, report format27-3

configuration settings29-2

contacts, system settings29-7

conversation

choosing style7-16

customizing7-1

optional13-8, 17-9

providing ANI information7-18

standard13-8, 17-9

conversation settings

specifying for individual subscribers17-9

specifying for subscriber templates13-8

specifying keys for Sign-In conversations7-12

CSV files

correcting import errors15-25

optional column headers used by Bulk Import wizard15-14

preparing for Import utility15-9

report format27-3

D

data types in Cisco Unity Administrator3-1

defaults

call handlers22-2

class of service14-1

configuration settings29-2

Direct Calls call routing table rules25-1

Forwarded Calls call routing table rules25-1

phone and Text to Speech languages11-3

public distribution lists19-1

restriction tables26-1

schedule29-9

subscriber accounts6-1

subscriber template13-1

deleted messages

changing phone menu options7-21

class of service settings14-9

confirmation prompts7-21

Delete icon3-3

deleting

class of service14-2

directory handler23-3

distribution list owner16-1

subscriber accounts16-1

delivery options settings, AMIS28-18

Desktop Messaging8-17

diagnostic traces, access to14-5

dialing domains, directory handler searches23-5

Dialogic codecs29-5

Direct Calls call routing table settings25-4

directory assistance23-1

directory handler

adding23-2

caller input settings23-9

deleting23-3

expanding searches with Digital Networking23-5

match list options settings23-7

modifying23-3

overview23-1

profile settings23-4

search options settings23-5

synchronizing23-2

distribution lists

All Subscribers19-1

creating19-2

creating private lists17-9

default lists19-1

deleting owner16-1

importing from Exchange19-2

member settings19-4

profile settings19-3

report27-5

subscriber template settings13-24

Unaddressed Messages19-1

Distribution Lists report27-5

E

EAdministrator account6-1

end-user documentation9-1

enhanced phone security

class of service10-1

overview10-1

ESME8-15

Event Log report27-9

Example Administrator

account6-1

message handling6-6

Example Interview

about6-6

responsibility for screening6-6

Example Subscriber account6-2

Exchange

alias generation15-11, 15-14

importing distribution lists19-2

importing users15-27

mailboxes, correcting import errors15-25

Optimizer15-33

exiting the Cisco Unity Administrator2-3

extensions

primary vs. alternate17-32

remapping29-27

F

Failed Login report27-6

fax

class of service settings12-3

delivery and restriction tables26-1

integration steps12-2

sending and receiving via e-mail12-4

server integration architecture12-1

subscriber management of faxes12-3

features, Cisco Unity1-1

feature settings14-11

Find icon3-3

Forwarded Calls call routing table settings25-4

full mailbox check feature, enabling6-3

G

G.711 codec29-5

G.729a codec29-5

garbled characters when using TTY11-6

gateways, fax12-1

glossaryB-1

Goodbye call handler22-2

GrantUnityAccess utility2-12

greetings

call handler settings22-10

class of service settings14-10

recording3-5

subscriber settings17-17

subscriber template settings13-15

GSM8-15

guests, hotel18-1

GUI access, account lockout policy29-12

GUI languages

changing11-5

overview11-1

system settings29-8

H

Help

accessing3-2

Field Help icon3-3

Online Documentation icon3-3

help desk, orientation9-5

holiday settings29-11

Hospitality

admin log files18-9

overview18-1

hotel guests

archived mailbox18-9

check-in18-6

checkout18-7

password reset18-8

I

icons, in Cisco Unity Administrator3-3

identified subscriber messaging, setting up29-2

IIS, configuring for Anonymous Authentication2-8

Inherited language setting11-3

install account6-1

Integrated Windows authentication

advantages and disadvantages of2-4

how it works with the Cisco Unity Administrator2-6

interview handlers

creating24-1

Example Interview24-1

profile settings24-2

questions settings24-4

ISM (Identified Subscriber Messaging)29-2

L

languages

changing GUI language11-5

changing phone language11-3

installing Text to Speech11-2

overview11-1

licenses

assigning feature access to subscribers14-11

Cisco Unity Inbox14-11

counts, for class of service14-11

counts, for used and unused29-12

language11-1

Licensing page, using to view status29-12

Text to Speech14-11

ViewMail for Microsoft Outlook14-11

Visual Messaging Interface (VMI)14-11

live reply14-9

locations

addressing option settings28-5

profile settings for delivery locations28-7

profile settings for primary location28-2

log files, Hospitality18-9

logger data files27-2

M

mailbox storage limits6-3

mapping extensions29-27

match list options settings23-7

maximum message length, class of service settings14-9

Media Master control bar3-5

member settings, public distribution lists19-4

message notifications

cascading17-27

chaining17-26

SMS8-15

SMTP8-15

subscriber settings17-26

subscriber template settings13-25

text messages8-15

messages

addressing in spelling vs. number modes7-25, 9-4

call handler settings22-15

class of service settings14-9

delivery and restriction tables26-1

identified subscriber messaging, setting up29-2

subscriber settings17-23

subscriber template settings13-22

undeliverable6-5

without a specific recipient6-5

microphones, using for recording8-12

Mu-Law codec29-5

N

names, recording3-5

navigation in Cisco Unity Administrator3-2

NDRs6-2, 19-1

network settings

AMIS delivery options28-18

AMIS schedule28-19

Bridge options28-20, 28-21

delivery locations profile28-7

overview28-1

primary location addressing option28-5

primary location profile28-2

nondelivery receipts6-2, 19-1

notifications

importing pager information15-13

messages17-26

NTLM authentication2-4

O

one key dialing21-2

Opening Greeting

call handler overview22-2

routing to interview handlers24-1

Operator call handler

overview22-2

responsibility for screening6-6

operators, training9-5

Optimizer, Exchange15-33

Optional Conversation 1

activating7-16

customizing skipped message state7-17

orientation

operators9-5

subscribers9-1

support desk staff9-5

Outcall Billing report27-7

Outlook, installing8-4

P

password policy

GUI access29-12

phone access20-1

passwords

Example Administrator6-1

Example Subscriber6-2

security policy for accessing Cisco Unity by phone20-1

security policy for GUI access29-12

subscriber settings17-7

subscriber template settings13-5

PCA. See Cisco Personal Communications Assistant

phone access, account lockout policy20-3

phone languages

changing11-3

overview11-1

system settings29-7

phone menu card9-1

phone password settings20-1

playback speakers for subscribers8-12

Port Usage report27-9

private lists, creating17-9

profile settings

call handler22-5

class of service14-3

delivery locations28-7

directory handler23-4

interview handler24-2

primary location28-2

public distribution list19-3

subscriber template13-3

prompts, adjusting sound quality11-6

Property Management System (PMS)18-1

PTCE18-1

public distribution lists

All Subscribers19-1

class of service access settings14-5

creating19-2

default lists19-1

deleting owner16-1

Distribution Lists report27-5

importing from Exchange19-2

member settings19-4

profile settings19-3

subscriber template settings13-24

Unaddressed Messages19-1

Q

question settings, interview handler24-4

quick reference card9-1

R

recording

enabling warning tone for end of recording7-11

microphones for subscribers8-12

system settings29-5

records

adding3-4

finding3-4

saving3-3

redirecting extensions29-27

remapping extensions

description29-27

setup29-27

syntax and examples29-28

reports

about data27-2

access to14-5, 27-3

Administrative Access Activity report27-8

AMIS In Traffic report27-13

AMIS Out Traffic report27-12

Archived Mailbox, Hospitality18-9

Call Handler Traffic report27-11

Distribution Lists report27-5

Event Log report27-9

Failed Login report27-6

format27-3

generating27-2

log-based27-2

Outcall Billing report27-7

overview27-1

Port Usage report27-9

Room Activity, Hospitality18-9

snapshot27-2

Subscriber Message Activity report27-4

Subscribers report27-4

System Configuration report27-10

Transfer Call Billing report27-7

Unresolved References report27-11

restarting, Cisco Unity serverA-2

restriction tables

class of service access settings14-5

class of service settings14-12

creating26-3

examples26-2

overview26-1

predefined26-1

settings26-5

routing rules

adding25-3

providing access to the Cisco Unity Greetings Administrator22-4

RSA SecurID10-1

Run icon3-3

S

Save icon3-3

saving data3-3

schedules

AMIS settings28-19

class of service access settings14-5

default29-9

effect on call routing rules25-2

system settings29-9

secure logon10-1

security

account lockout policy for GUI access29-12

account lockout policy for phone access20-3

account policy for phone access20-1

account settings for subscriber template13-5

best practices for phone passwords8-2

best practices for Windows password13-6

how subscribers change phone passwords8-2

how subscribers change web application passwords13-7

password policy for GUI access29-12

password policy for phone access20-1

protecting the Example Administrator6-2

protecting the Example Subscriber6-3

subscriber passwords13-5

template phone passwords13-6

template Windows passwords13-6

Set Prompt Speed utility7-26

Set Volume utility7-26

shutting down Cisco UnityA-2

skipped messages

customization for standard conversation7-9

customizing for Optional conversation 17-17

SMPP, using to messages8-15

SMPP Provider, adding and configuring29-17

SMS

advantages over SMTP8-16

character set support8-16

message length limitations8-16

SMSC8-15

SMS message notifications8-15

SMTP message notifications8-15

software versions, system settings29-5

speakers, using for playback8-12

speed, changing system prompts7-26

SSL5-1

Standard Conversation, customizing how subscribers skip messages7-9

starting Cisco UnityA-3

Status Monitor, access to14-5

Subscriber Message Activity report27-4

subscribers

account settings17-6

adding by using the Cisco Unity Administrator15-25

adding multiple subscribers15-33

alternate extension settings17-32

caller input settings17-21

call transfer settings17-14

class of service14-1

class of service access settings14-5

class of service settings14-4

conversation settings17-9

creating accounts15-1

creating by using the Cisco Unity Bulk Import wizard15-8

creating for Bridge Networking15-7

customizing conversation7-1

customizing log ons by phone7-12

default accounts6-1

deleting accounts16-1

greetings settings17-17

identified subscriber messaging, setting up29-2

importing Exchange users15-27

maximum greeting length14-10

message notification settings17-26

message settings17-23

password settings17-7

preparing to create15-2

preventing appearance in Outlook address books15-34

private list settings17-9

profile settings17-2

recording names and greetings3-5

secure logons10-1

settings overview17-1

settings subscribers can change9-3

templates13-1

training9-1

unlocking accounts17-6

Subscribers report27-4

Subscriber System Transfer7-23

subscriber templates

account settings13-5

caller input settings13-19

call transfer settings13-12

conversation settings13-8

creating13-1

defaults13-1

distribution list settings13-24

greetings settings13-15

message notification settings13-25

message settings13-22

password settings13-5

profile settings13-3

settings overview13-1

support desk, training9-5

system access settings14-5

System Configuration report27-10

system prompts

changing language7-26

changing speed7-26

changing volume7-26

system security10-1

system settings

configuration settings29-2

contacts29-7

GUI language settings29-8

holiday settings29-11

licensing status29-12

overview29-1

phone language settings29-7

recording settings29-5

schedule settings29-9

software versions29-5

voice port settings29-15

warning tone for end of recording7-10

system transfers

Caller System Transfer7-22

changing conversation7-22

enabling confirmation prompt7-22

restriction table26-2

Subscriber System Transfer7-23

T

telephone user interface7-1

templates, subscriber

account settings13-5

caller input settings13-19

call transfer settings13-12

conversation settings13-8

creating13-1

defaults13-1

distribution list settings13-24

greetings settings13-15

message notification settings13-25

message settings13-22

password settings13-5

profile settings13-3

settings overview13-1

Text to Speech

e-mail licenses14-11

fax settings12-3

languages11-2

setting default29-7

toll fraud

preventing with account policy20-3

securing subscriber phone passwords8-2

securing the Example Administrator6-2

securing the Example Subscriber6-3

using templates to prevent13-6

training

operators9-5

subscribers9-1

support desk staff9-5

Transfer Call Billing report27-7

transfer settings, call handler22-7

TRAP8-13

TTY garbled characters11-6

TUI7-1

U

Unaddressed Messages public distribution list

overview19-1

responsibility for screening6-5

undeliverable messages6-5

Unity Messaging System account6-2

Unresolved References report27-11

URL

Cisco Personal Communications Assistant9-2

Cisco Unity Assistant9-2

Cisco Unity Inbox9-2

user guide9-1

utilities

Bulk Edit15-33, 17-1, 22-2

GrantUnityAccess2-12

V

ViewMail for Microsoft Outlook

installing8-4

licenses14-11

Visual Messaging Interface (VMI). See Cisco Unity Inbox

Visual Messaging Interface (VMI) licenses14-11

VMO8-3

voice port settings29-15

volume, changing system prompts7-26

W

warning tone for end of recording7-10

Windows Event Viewer27-9

Windows NT Challenge/Response authentication2-4

wizards, Bulk Import15-8