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Table Of Contents
Release Notes for Cisco Unity Release 4.0(1)
System Requirements, and Supported Hardware and Software
Hewlett-Packard Service Pack for ProLiant DL380 G2 Server
Determining the Software Version
Upgrading to Cisco Unity 4.0(1) from Version 3.x or 2.x
New and Changed Support—Release 4.0(1)
Exchange Is No Longer Supported on the Cisco Unity Server for Unified Messaging
IBM Lotus Domino Message Store and Directory
Phone System Integrations Qualified for Use with Cisco Unity
Secure Sockets Layer (SSL) Protocol Qualified for Use with Cisco Unity
Voice Cards Qualified for Use with Cisco Unity
Voice Connector for Exchange Release Notes
VPIM-Compliant Voice Messaging Systems Qualified for Use with Cisco Unity with Exchange
New and Changed Functionality—Release 4.0(1)
Application Event Logging for Cisco Unity Events
Authentication Method for Cisco Unity Web Applications
Cisco Personal Communications Assistant
Cisco Unity Bulk Import Wizard
Cisco Unity-CM TSP Automatically Installed
Cisco Unity Greetings Administrator
Cisco Unity Installation and Configuration Assistant
Cisco Unity Install License File Wizard
Cisco Unity Message Store Configuration Wizard
Cisco Unity Permissions Wizard
Cisco Unity Port Licensing Model
Cisco Unity Services Configuration Wizard
Cisco Unity System Preparation Assistant
Cisco Unity Telephony Integration Manager
Cisco Unity with Domino: Networking Options
Cisco Unity with Domino: New Cisco Unity Components
Cisco Unity with Exchange: Active Directory Schema Changes
Cisco Unity with Exchange: Cisco Unity Import Utility No Longer Available
Cisco Unity with Exchange: Cisco Unity Inbox
Cisco Unity with Exchange: Enterprise Deployment of ViewMail for Microsoft Outlook
Cisco Unity with Exchange: External User Import Utility No Longer Available
Cisco Unity with Exchange: Voice Profile For Internet Messaging (VPIM)
DVD Installation for Cisco Unity Software
Enable 12- or 24-Hour Time Stamps for Subscriber Messages
Improved Directory Handler Searches
License Files Replace System Keys
Live Reply ("Call the Subscriber")
Option to Disable Addressing Messages by Spelled Name
Option to Install G.711 and G.729a Prompt Sets
Session Initiation Protocol (SIP) Integration
Streamlined Message Playback Conversation
Installation and Upgrade Notes
Cisco Unity Phone Conversation System Prompts
Cisco Unity with Exchange: ViewMail for Microsoft Outlook No Longer Controlled by Class of Service
Upgrade Effect on Diagnostic Traces and the Intel Dialogic Quiet Parameter
Upgrades from Cisco Unity Versions Earlier than 2.3(4.104) Are Not Supported
Using Mainland Mandarin Text to Speech
Text-to-Speech Does Not Play Name in From Field
Windows Terminal Services Limitations
Resolved Caveats—Release 4.0(1)
Active Directory Schema Replication: Cisco Unity Installation Guide (With Microsoft Exchange)
Viewing License Pooling Information: Cisco Unity System Administration Guide
Cisco Unity Demonstration System
Limits on a Cisco Unity Demonstration System
Enabling a Cisco Unity Demonstration System with the Default License File
Enabling a Cisco Unity Demonstration System with the Time-Limited License File
Converting a Cisco Unity Demonstration System to a Standard System
Obtaining Technical Assistance
Obtaining Additional Publications and Information
Release Notes for Cisco Unity Release 4.0(1)
Revised March 20, 2003
These release notes describe new and changed support, new and changed functionality, limitations and restrictions, open and resolved caveats, and documentation updates for Cisco Unity™ Release 4.0(1).
Access the latest software upgrades for Cisco Unity on the Cisco Software Center website at http://www.cisco.com/public/sw-center/sw-voice.shtml.
Contents
These release notes contain the following sections:
•System Requirements, and Supported Hardware and Software
•Determining the Software Version
•Upgrading to Cisco Unity 4.0(1) from Version 3.x or 2.x
•New and Changed Functionality
•Installation and Upgrade Notes
•Cisco Unity Demonstration System
•Obtaining Technical Assistance
•Obtaining Additional Publications and Information
System Requirements, and Supported Hardware and Software
The following documents list the most current Cisco Unity requirements, and are available on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.
•Cisco Unity 4.0 System Requirements, and Supported Hardware and Software
•Cisco Unity Bridge System Requirements, and Supported Hardware and Software
Compatibility Matrixes
The following matrixes list the most current version combinations qualified for use with Cisco Unity. The matrixes are available on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_device_support_tables_list.html.
•Compatibility Matrix: Cisco Unity and the Software on Subscriber Workstations
•Compatibility Matrix: Cisco Unity, the Cisco Unity-CM TSP, and Cisco CallManager
•Recommended and Supported Service Packs and Updates for Use with Cisco Unity and the Cisco Unity Bridge
•Cisco Unity Networking Options Requirements (With Microsoft Exchange)
Hewlett-Packard Service Pack for ProLiant DL380 G2 Server
A customer-provided Hewlett-Packard ProLiant DL380 G2 server with a Magma expansion chassis and a system BIOS version P23 or earlier requires installation of service pack SP20496, available from the Hewlett-Packard/Compaq website at ftp://ftp.compaq.com/pub/softpaq/sp20001-20500/sp20496.exe.
Determining the Software Version
This section contains procedures for determining the version in use for the following software:
Cisco Unity
To determine the Cisco Unity version in use by using the Cisco Unity Administrator
In the Cisco Unity Administrator, go to the System > Configuration > Software Versions page. The Cisco Unity version is displayed in the Cisco Unity Version field.
To determine the Cisco Unity version in use by using the AvCsMgr.exe file (Cisco Unity 3.0(4) and later)
Step 1 Browse to the CommServer directory.
Step 2 Right-click AvCsMgr.exe, and click Properties.
Step 3 In the Properties window, click the Version tab.
Step 4 In the Item Name list, click Product Version. The Cisco Unity version is displayed in the Value window.
Cisco Unity-CM TSP
To determine the Cisco Unity-CM TSP version in use by using the Cisco Unity Telephony Integration Manager
In the Cisco Unity Telephony Integration Manager, go to the Cisco CallManager > Properties page. The Cisco Unity-CM TSP version is displayed in the TSP Version field.
To determine the Cisco Unity-CM TSP version in use by using the Avskinny.tsp file
Step 1 Browse to the WinNT\System32 directory.
Step 2 Right-click Avskinny.tsp, and click Properties.
Step 3 In the Properties window, click the Version tab.
Step 4 In the Item Name list, click Product Version. The Cisco Unity-CM TSP version is displayed in the Value window.
G.729a Audio Codec
When the G.729a audio codec has been installed on the Cisco Unity server or on a subscriber workstation, use the following procedure to determine the codec version.
To determine the G.729a audio codec version in use
Step 1 Browse to the Winnt\System32 directory.
Step 2 Right-click Sl_g729a.acm, and click Properties.
Step 3 Click the Version tab.
Step 4 In the Items list, click Product Version. The G.729a audio codec version is displayed in the Value window.
RealSpeak Engine
To determine the RealSpeak ENU language engine version in use
Step 1 Browse to the CommServer\RealSpeak\Engine directory.
Step 2 Right-click Enu_g2p.dll, and click Properties.
Step 3 Click the Version tab.
Step 4 In the Items list, click Product Version. The File version corresponds to the following RealSpeak versions:
•3.6.0.0 = RealSpeak ENU language engine version 3.0(1)
•2.11.0.0 = RealSpeak ENU language engine version 2.1(1)
•2.1.0.0 = RealSpeak ENU language engine version 2.0(1)
To determine the RealSpeak base engine version in use
Step 1 Browse to the CommServer\RealSpeak\Api\Lib directory.
Step 2 Right-click Lhstts.dll, and click Properties.
Step 3 Click the Version tab.
Step 4 In the Items list, click Product Version. The File version corresponds to the following RealSpeak versions:
•2.13.0.0 = RealSpeak base engine version 3.0(1)
•2.12.0.0 = RealSpeak base engine version 3.0(0)
•2.11.0.0 = RealSpeak base engine version 2.1(1)
•2.1.0.0 = RealSpeak base engine version 2.0(1)
Upgrading to Cisco Unity 4.0(1) from Version 3.x or 2.x
For upgrades from Cisco Unity version 3.x or 2.x, refer to the applicable chapter of the Cisco Unity Installation Guide:
•Chapter 13, "Upgrading Cisco Unity Version 3.x to Version 4.0"
•Chapter 14, "Upgrading a Cisco Unity 2.x System to Version 4.0"
The Cisco Unity Installation Guide is available on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.
New and Changed Support
New and Changed Support—Release 4.0(1)
Exchange Is No Longer Supported on the Cisco Unity Server for Unified Messaging
When Cisco Unity with Exchange is configured as Unified Messaging, Exchange cannot be installed on the Cisco Unity server for Cisco Unity 4.0(x). You must either move Exchange users to other Exchange servers or, if there are no other Exchange servers, you must install Exchange on another server and move Exchange users to the new server.
(When Cisco Unity is configured as Voice Messaging, Exchange 5.5 is supported on a Cisco Unity 4.0 server only if you are upgrading from a previous version of Cisco Unity. Exchange 2000 is supported on the Cisco Unity server both for upgrades and for new installations in the Voice Messaging configuration.)
IBM Lotus Domino Message Store and Directory
Message Store—Cisco Unity 4.0(x) supports IBM Lotus Domino as a message store. For information on how subscribers access voice messages by using IBM Lotus Notes, see the "Cisco Unity with Domino: Lotus Notes with IBM Lotus Domino Unified Communications Services (DUCS) for Cisco Unity" section in the "New and Changed Functionality" section.
Directory—Cisco Unity with IBM Lotus Domino uses a specified Notes directory (or address book) for the following purposes:
•To import Notes user and group data when creating Cisco Unity subscribers and distribution lists.
•To store Cisco Unity location object data and a small subset of subscriber and distribution list data.
•To monitor for data from other Cisco Unity servers.
•To keep the Cisco Unity data in the directory in sync with the SQL database on the Cisco Unity server.
See the "Cisco Unity with Domino: New Cisco Unity Components" section for a brief description of the new Cisco Unity components that enable Cisco Unity to use Domino for message and directory storage.
Japanese Localized Version
The Japanese localized version of Cisco Unity is not supported in version 4.0(1).
Phone System Integrations Qualified for Use with Cisco Unity
The following phone system integrations have been qualified for use with Cisco Unity 4.0(x):
•Alcatel 4400
•Avaya Definity ProLogix
•Cisco CallManager 3.3(1) and later
•Cisco SIP Proxy Server
•Matra 6500
For the most current list of all supported phone system integrations—including integrations qualified since the release of Cisco Unity version 4.0(1)—refer to the "Supported Phone System Integrations" section in Cisco Unity 4.0 System Requirements, and Supported Hardware and Software on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.
Secure Sockets Layer (SSL) Protocol Qualified for Use with Cisco Unity
The Secure Sockets Layer (SSL) protocol uses public-key encryption to provide a secure connection between servers and clients, and uses digital certificates to authenticate servers or servers and clients. When subscribers log on to the Cisco Personal Communications Assistant (PCA), their credentials are sent across the network to Cisco Unity in clear text. The same is true when the Cisco Unity Administrator and the Status Monitor are configured to use the Anonymous authentication method (rather than the Integrated Windows authentication method). In addition, the information that subscribers enter on the pages of the Cisco Unity Administrator (regardless of which authentication method it uses) and the Cisco PCA is not encrypted.
For increased security, it is therefore recommended that you set up Cisco Unity to use the SSL protocol. Using the SSL protocol ensures that all subscriber credentials—as well as the information that a subscriber enters on any page in the Cisco Unity Administrator or Cisco PCA—are encrypted as the data is sent across the network.
For more information, refer to the "Setting Up Cisco Unity to Use SSL" chapter in the Cisco Unity Installation Guide, available on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.
Tools Depot
The following tools have been updated or are new in the Tools Depot. The Cisco Unity Tools Depot icon is available on the Cisco Unity server desktop.
The left pane of the Tools Depot lists all available tools by category. To display online Help for a tool, click the name in the left pane. To run the tool, double-click the name.
Some tools work only with selected versions of Cisco Unity. If a tool does not appear in the Tools Depot, it does not work with the version of Cisco Unity currently running.
Voice Cards Qualified for Use with Cisco Unity
The following voice cards have been qualified for use with Cisco Unity 4.0(x):
•Intel D/41JCT-LS
•Intel D/41JCT-Euro
•Universal (3.3Vdc or 5Vdc dual voltage) PCI versions of the D/120JCT-LS and the D/120JCT-Euro
For the most current list of all supported voice cards—including cards qualified since the release of Cisco Unity version 4.0(1)—refer to the "Supported Voice Cards" section in Cisco Unity 4.0 System Requirements, and Supported Hardware and Software on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.
Voice Connector for Exchange Release Notes
Release Notes for Cisco Unity Voice Connector for Exchange Release 10.0(1) are available on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.
The Cisco Unity Voice Connector for Exchange is a networking component that enables messaging between:
•Cisco Unity servers that access separate directories (SMTP Networking).
•Cisco Unity servers and other voice messaging systems via AMIS, VPIM, or the Cisco Unity Bridge.
The Voice Connector version 10.0(1) is available on the Cisco Unity 4.0(1) DVD and CD 1.
VPIM-Compliant Voice Messaging Systems Qualified for Use with Cisco Unity with Exchange
Cisco Unity with Exchange supports Voice Profile for Internet Mail (VPIM) version 2, which allows the exchange of voice, fax, and text messages with other VPIM-compliant voice messaging systems. (VPIM is not supported for use with Cisco Unity with IBM Lotus Domino.)
The following systems are supported for use with Cisco Unity 4.0(x):
•Mitel/Baypoint NuPoint Messenger (formerly known as Centigram Series 6)
•Nortel Meridian Mail with Meridian Mail Net Gateway
•Nortel CallPilot
For the most current list of all supported voice messaging systems—including systems qualified since the release of Cisco Unity version 4.0(1)—refer to the "Supported VPIM-Compliant Voice Messaging Systems" section in Cisco Unity 4.0 System Requirements, and Supported Hardware and Software on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.
For information on using VPIM in Cisco Unity, refer to the Networking in Cisco Unity Guide, available on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_feature_guides_list.html.
New and Changed Functionality
New and Changed Functionality—Release 4.0(1)
Application Event Logging for Cisco Unity Events
You can now identify the Cisco Unity events in either the Event Log report or the Event Viewer as those events that begin with "CiscoUnity" (for example, "CiscoUnity_LogMgr"). In previous releases, the Cisco Unity events began with "Av."
Authentication Method for Cisco Unity Web Applications
By default, Microsoft Internet Information Services (IIS) is configured so that the Cisco Unity Administrator uses the Integrated Windows authentication method (formerly called NTLM or Windows NT Challenge/Response authentication) to authenticate the user name and password. If you prefer, you can configure IIS so that the Cisco Unity Administrator and the Status Monitor use the Anonymous authentication method instead. With Anonymous authentication, Cisco Unity authenticates the credentials that subscribers enter on the Cisco Unity Log On page. In contrast, Windows verifies user credentials when IIS is configured to use the Integrated Windows authentication method. For more information on how authentication works with the Cisco Unity Administrator and the Status Monitor and how to change it, refer to the "Setting Up Authentication for the Cisco Unity Administrator" chapter in the Cisco Unity Installation Guide, available on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.
Unlike the Cisco Unity Administrator and the Status Monitor, the Cisco Personal Communications Assistant (PCA) is configured to use the Anonymous authentication method by default. You cannot change the authentication method for the Cisco PCA. The Cisco PCA is a website that subscribers use to access the Cisco Unity Assistant and the Cisco Unity Inbox. In version 3.1(x) and earlier, the Cisco Unity Assistant was known as the ActiveAssistant, or AA; the Cisco Unity Inbox was known as the Visual Messaging Interface, or VMI.
The ActiveAssistant and VMI relied on the Integrated Windows authentication method, which meant that when subscribers logged on to an untrusted domain, subscribers were prompted to re-enter their credentials each time they wanted to use the phone as a recording and playback device for the Media Master. However, because the Cisco PCA uses the Anonymous authentication method, once subscribers log on to Cisco PCA, they do not need to re-enter their credentials to use the phone as a recording and playback device for the Media Master. As a result, you no longer have to configure each subscriber browser to prompt for a user name and password and/or establish trusts across domains as recommended in previous releases. For more information on how authentication works with the Cisco PCA, refer to the "Setting Up the Cisco Personal Communications Assistant" section in the "Setting Up Client Applications" chapter in the Cisco Unity System Administration Guide, available on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_maintenance_guides_list.html.
Note For increased security with all Cisco Unity web applications, we recommend that you set up Cisco Unity to use SSL (see the "Secure Sockets Layer (SSL) Protocol Qualified for Use with Cisco Unity" section).
Note that the authentication method that is used with ViewMail for Microsoft Outlook did not change for the 4.0(1) version of ViewMail (ViewMail still uses Integrated Windows authentication), except that subscribers can now enter credentials when authentication fails (such as when subscriber computers are in a different domain than Cisco Unity).
Cisco Personal Communications Assistant
The Cisco Personal Communications Assistant (PCA) is a website that serves as a central access point to the Cisco Unity Assistant and the Cisco Unity Inbox. The Cisco PCA is not a licensed feature, nor are subscribers required to have class of service rights to access it. However, subscribers do require proper class of service rights to the Cisco Unity Assistant and the Cisco Unity Inbox. (See the "Cisco Unity Assistant" section and the "Cisco Unity with Exchange: Cisco Unity Inbox" section for more information.)
Any Cisco Unity subscriber can access the Cisco PCA at the URL http://<Cisco Unity server>/ciscopca. (Note that the URL is case sensitive.)
For this release, online Help for the Cisco PCA is not available on the Cisco Unity software discs. Instead, it will be available to download separately from the Cisco Software Center website at http://www.cisco.com/public/sw-center/sw-voice.shtml. Refer to the readme file posted with the Help files for download and installation instructions.
In version 3.1(x) and earlier, the Cisco Unity Assistant was known as the ActiveAssistant, or AA; the Cisco Unity Inbox was known as the Visual Messaging Interface, or VMI. Subscribers who use the following ActiveAssistant URLs will be automatically redirected to the Cisco PCA website:
•http://<Cisco Unity server>/web/aa
•http://<Cisco Unity server>/ActiveAssistant
Likewise, subscribers who use the VMI URL http://<Cisco Unity server name>/web/vmi will also be automatically redirected to the Cisco PCA website.
See the "Authentication Method for Cisco Unity Web Applications" section for information on how Cisco PCA authentication works.
Cisco Unity Assistant
The Cisco Unity Assistant is a website that gives subscribers the ability to customize personal settings—including recorded greetings and message delivery options—on their computers. Subscribers use the Cisco PCA to access the Cisco Unity Assistant.
To access the Cisco Unity Assistant, subscribers must be given the proper class of service rights on the Subscribers > Class of Service > Features Page in the Cisco Unity Administrator.
Note that in version 3.1(x) and earlier, the Cisco Unity Assistant was known as the ActiveAssistant, or AA. Subscribers who use the following ActiveAssistant URLs will be automatically redirected to the Cisco PCA website (http://<Cisco Unity server name>/ciscopca):
•http://<Cisco Unity server>/web/aa
•http://<Cisco Unity server>/ActiveAssistant
Cisco Unity Bulk Import Wizard
The Cisco Unity Bulk Import wizard allows you to create multiple subscriber accounts at once by using imported user data.
Table 2 Using the Cisco Unity Bulk Import Wizard with Cisco Unity with Domino
Import Data From Type of Subscriber AccountComma-separated value (CSV) file
Regular, Internet
The Cisco Unity Bulk Import wizard replaces the following tools:
•Cisco Unity Import Utility (also known as AvImport)—In previous versions of Cisco Unity, this tool was used to create multiple subscriber accounts at once, either by using information from Exchange mailboxes or from a comma-separated value file. There were two versions of the Import utility: one for Exchange 5.5 and one for Exchange 2000. Both versions of the utility are obsolete with the Cisco Unity Bulk Import wizard.
•External User Import Utility—In previous versions of Cisco Unity, this tool was used to create AMIS and Bridge subscriber accounts.
Cisco Unity-CM TSP Automatically Installed
Cisco Unity-CM TSP version 7.0(1) and later is automatically installed by the Cisco Unity Installation and Configuration Assistant in Cisco Unity version 4.0(x).
Cisco Unity Greetings Administrator
The Cisco Unity Greetings Administrator allows Cisco Unity system administrators to manage call handler greetings by using the Cisco Unity phone conversation. For example, the owner of a call handler can now call Cisco Unity from any site, and:
•Rerecord a call handler greeting.
•Enable or disable the alternate greeting for a call handler.
•Determine which greeting is currently active for a call handler.
In previous versions of Cisco Unity, administrators had to log on to the Cisco Unity Administrator to manage call handler greetings.
The RSA SecurID system is not available for callers who use the Cisco Unity Greetings Administrator change call handler greetings over the phone.
Cisco Unity Installation and Configuration Assistant
The Cisco Unity Installation and Configuration Assistant is a utility to ease the setup of Cisco Unity software on a system that is not using Cisco Unity failover. Installers use the assistant to run five programs:
•Cisco Unity Setup program, which checks the system and installs the software.
•Cisco Unity Install License File wizard, which installs the Cisco Unity license files.
•Cisco Unity Services Configuration wizard, which configures the services.
•Cisco Unity Message Store Configuration wizard, which configures the message store.
•Cisco Unity Telephony Integration Manager, which integrates Cisco Unity with the phone system.
For information on how to use the assistant, refer to the "Installing and Configuring Cisco Unity Software" section in the "Installing and Configuring Cisco Unity Software" chapter of the Cisco Unity Installation Guide. The guide is available on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.
Cisco Unity Install License File Wizard
The Cisco Unity Install License File wizard is a program that aids in setting the license files that the Cisco Unity system will use. The program is run during installations and upgrades, and to change licensed features.
Cisco Unity Message Store Configuration Wizard
The Cisco Unity Message Store Configuration wizard is a program run during installations and upgrades to connect Cisco Unity with the message store.
Cisco Unity Permissions Wizard
The Cisco Unity Permissions wizard automatically sets most of the permissions required by the account used to install Cisco Unity and for the one or two accounts that own Cisco Unity services (depending on the message store). The Permissions wizard must be run before Cisco Unity can be installed.
For information on using the Cisco Unity Permissions wizard to set permissions, refer to the "Creating Accounts for the Installation and Setting Rights and Permissions" chapter of the Cisco Unity Installation Guide. For detailed information on the permissions set by the Permissions wizard, refer to the "Permissions Set by the Cisco Unity Permissions Wizard" appendix in the Cisco Unity Installation Guide. The guide is available on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.
Cisco Unity Port Licensing Model
Cisco has changed the way Cisco Unity licenses are sold. Licenses specify a maximum of 16 (for bundles), 32, or 72 ports. However, the maximum number of ports you can configure is the lower of the number specified by the license or the number of ports supported by the platform. For example, if the platform supports up to 48 ports and you have a 72-port license, you have the option to configure up to 48 ports. Whereas, if the platform supports up to 48 ports and you have a 32-port license, you have the option to configure up to 32 ports.
Cisco Unity Services Configuration Wizard
The Cisco Unity Services Configuration wizard is a program run during installations and upgrades to set the accounts that the Cisco Unity directory-facing and message store-facing services will use.
Cisco Unity System Preparation Assistant
The Cisco Unity System Preparation Assistant is a utility that helps installers customize the platform for Cisco Unity. After the operating system is installed, the assistant is run to check for and install the required Windows components, browser, database, and service packs.
For more information on the Cisco Unity System Preparation Assistant, refer to the "Running the Cisco Unity System Preparation Assistant" section in the "Customizing the Cisco Unity Platform" chapter of the Cisco Unity Installation Guide. The guide is available on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.
Cisco Unity Telephony Integration Manager
The Cisco Unity Telephone Integration Manager (UTIM) is a utility that has a graphical user interface and wizard to aid in creating, modifying, and deleting integrations with phone systems.
Cisco Unity with Domino: Lotus Notes with IBM Lotus Domino Unified Communications Services (DUCS) for Cisco Unity
With IBM Lotus Domino Unified Communications Services (DUCS) for Cisco Unity, Cisco Unity subscribers can send and manage voice, fax, and e-mail messages from their IBM Lotus Notes Inbox. Subscribers can use Lotus Notes with DUCS for Cisco Unity to send voice messages to other subscribers, non-Cisco Unity subscribers, and public distribution lists. They can play and record voice messages by using the VCR-style recording and playback controls presented in the message form.
Note that when subscribers listen to new messages by using Lotus Notes with DUCS for Cisco Unity, Cisco Unity relies on the Domino server to determine whether the subscribers have listened to new messages. As a result, subscribers who work with Lotus Notes offline will report that message waiting indicators (MWIs) on their phones do not turn off in a timely manner. Advise subscribers that once their Lotus Notes client replicates with the Domino server, the MWIs will be turned off.
DUCS for Cisco Unity is not a licensed feature, nor does it require that you give subscribers special class of service privileges or passwords to use it. To set up Lotus Notes with DUCS for Cisco Unity, install DUCS for Cisco Unity on each subscriber workstation, as applicable. Refer to the DUCS for Cisco Unity documentation for details.
Cisco Unity with Domino: Networking Options
Cisco Unity with Lotus Domino supports the following networking options:
Digital Networking—Allows messaging among multiple Cisco Unity servers that access the same subscriber directory. The directory in which Cisco Unity stores data is specified when Cisco Unity is set up. You specify an address book (or directory) that Cisco Unity uses to import users from. This is the directory that Cisco Unity monitors for data from other Cisco Unity servers. During setup, you also specify one Domino server (the partner Domino server) through which Cisco Unity communicates with other Domino servers in the network. To use Digital Networking:
•The partner Domino servers must be in the same Notes domain.
•Each Cisco Unity server must be set up to monitor the primary Domino Directory for the domain, names.nsf.
Internet Subscribers—By creating Internet subscriber accounts, you enable Cisco Unity subscribers to exchange voice messages with individuals who have computers connected to the Internet or to any TCP/IP network. An Internet subscriber receives a voice message as an e-mail with a WAV attachment.
Cisco Unity with Domino: New Cisco Unity Components
Cisco Unity with Lotus Domino includes the following new components:
Directory Monitor—Cisco Unity is configured to monitor one or more Notes address books for changes and to allow imports of users. The directory monitor for Domino keeps the Cisco Unity data in the specified address books synchronized with the SQL database on the Cisco Unity server. The directory monitor also works in the other direction, and writes changed information from Cisco Unity to the directory. The directory monitor service name is AvDSDomino.
Message Abstraction Layer (MAL)—The MAL for Domino interfaces with DUCS for Cisco Unity and enables Cisco Unity to use Domino as a message store.
Notifier—The Notifier for Domino monitors each subscriber Inbox and sends notification requests to other Cisco Unity components that turn on/off message waiting indicators, or notify a subscriber of new messages by calling a phone or pager, or by sending an e-mail.
Cisco Unity with Exchange: Active Directory Schema Changes
During setup of Cisco Unity with Exchange, you specify one Exchange server (the partner Exchange server) through which Cisco Unity communicates with other Exchange servers in the network. If the partner server is Exchange 2000, then Cisco Unity stores a small subset of its data in Active Directory, which means the schema must be modified.
The only difference with the schema extensions required by Cisco Unity 4.0(x) and those for Cisco Unity 3.x is that Cisco Unity 4.0(x) adds two attributes to the location object class: ciscoEcsbuUMSystemState and ciscoEcsbuAlternateDtmfIdsOrder. To see the changes that the schema update program makes, browse to the directory Schema\LdifScripts on the Cisco Unity DVD or CD1, and view the file Avdirmonex2k.ldf.
Because attributes are added and not taken away or changed, if necessary, the 4.0(x) version of the Avdirmonex2k.ldf script can be run on networks with only Cisco Unity 3.x servers.
To support VPIM Networking, the schema must be further extended to add attributes to the Cisco Unity location object class. To see the schema changes that need to be made to support VPIM Networking, browse to the directory Schema\LdifScripts on Cisco Unity Disc 1, and view the file Vpimgateway.ldf.
For more information about the data that Cisco Unity stores in Active Directory, refer to White Paper: Cisco Unity Data and the Directory (with Microsoft Exchange) and White Paper: Active Directory Capacity Planning, available on Cisco.com at: http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_white_papers_list.html.
Cisco Unity with Exchange: Cisco Unity Import Utility No Longer Available
In previous releases of Cisco Unity, the Cisco Unity Import utility (also known as AvImport) was used to create multiple subscriber accounts at once, either by using information from Exchange mailboxes or from a comma-separated value file.
There were two versions of the Import utility: one for Exchange 5.5 and one for Exchange 2000. Both versions of the utility have been replaced by the Cisco Unity Bulk Import wizard. See "Cisco Unity Bulk Import Wizard" section for details.
Cisco Unity with Exchange: Cisco Unity Inbox
The Cisco Unity Inbox website lets subscribers listen to, compose, reply to, forward, and delete voice messages. Subscribers use the Cisco Personal Communications Assistant (PCA) to access the Cisco Unity Assistant and the Cisco Unity Inbox.
The Cisco Unity Inbox is a licensed feature, and can be accessed only if it is purchased. In addition, subscribers who want to access the Cisco Unity Inbox, must be given the proper class of service rights on the Subscribers > Class of Service > Features page in the Cisco Unity Administrator.
Note that in version 3.1(x) and earlier, the Cisco Unity Inbox was known as the Visual Messaging Interface, or VMI. Subscribers who use the VMI URL http://<Cisco Unity server name>/web/vmi will be automatically redirected to the Cisco PCA website. The URL for the Cisco PCA is http://<Cisco Unity server name>/ciscopca.
Cisco Unity with Exchange: Enterprise Deployment of ViewMail for Microsoft Outlook
The ViewMail for Microsoft Outlook setup has been redesigned to use Microsoft Windows Installer, and is presented in a wizard format. The new setup allows system administrators to deploy and support ViewMail from a CD ROM, shared network drive, or by utilizing software publishing tools, such as Microsoft IntelliMirror and version 1.2 or 2.0 of Systems Management Server (SMS).
In addition, the new ViewMail installation no longer requires the installation of Microsoft Collaboration Data Objects (CDO) on client workstations.
For more information on installing ViewMail, see the "Setting Up Client Applications" chapter in the Cisco Unity System Administration Guide, available on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_maintenance_guides_list.html.
Cisco Unity with Exchange: External User Import Utility No Longer Available
In previous releases of Cisco Unity, the External User Import utility was used to create AMIS and Bridge subscriber accounts. The utility has been replaced by the Cisco Unity Bulk Import wizard. See "Cisco Unity Bulk Import Wizard" section for details.
Cisco Unity with Exchange: Voice Profile For Internet Messaging (VPIM)
Cisco Unity with Exchange supports the Voice Profile for Internet Messaging (VPIM) protocol, which allows different voice messaging systems to exchange voice, fax, and text messages over the Internet or any TCP/IP network. VPIM is based on the Simple Mail Transfer Protocol (SMTP) and Multipurpose Internet Mail Extension (MIME) protocols.
See the "VPIM-Compliant Voice Messaging Systems Qualified for Use with Cisco Unity with Exchange" section for a list of supported voice messaging systems.
For information on using VPIM in Cisco Unity, refer to the Networking in Cisco Unity Guide, available on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_feature_guides_list.html.
DVD Installation for Cisco Unity Software
Cisco Unity software is now shipped on a DVD. The software is still available on CDs by request.
Enable 12- or 24-Hour Time Stamps for Subscriber Messages
You can select the time format used for the message time stamps that subscribers hear when they listen to their messages over the phone. The following options are available on the Conversation pages in the Cisco Unity Administrator for subscriber templates and individual subscribers:
System Default—Subscribers hear message time stamps in the time format specified in the Use 24-Hour Time Format for Conversation and Schedules field on the System > Configuration > Settings page in the Cisco Unity Administrator. (Cisco Unity uses the 12-hour clock format as the system default.)
12-Hour Clock—Subscribers hear 1:00 p.m. when listening to the time stamp for a message left at 1:00 p.m.
24-Hour Clock—Subscribers hear 13:00 when listening to the time stamp for a message left at 1:00 p.m.
Subscribers can also set their own time stamp preferences in the Cisco Unity Assistant.
FlexStack
The Conversation pages in the Cisco Unity Administrator for subscriber templates and individual subscribers are redesigned to offer administrators more flexibility when specifying message playback preferences for subscribers. To customize the order in which Cisco Unity plays new and old messages, you can first sort them by message type (e.g. urgent faxes, urgent voice messages, normal e-mails, etc.), and then indicate whether the newest or oldest messages are played first.
In addition, you can specify whether Cisco Unity plays a new Message Type menu for subscriber when they check messages by phone. The Message Type menu allows subscribers to choose the type of messages that they want to hear.
Subscribers can use the Cisco Unity Assistant to change their own message playback preferences, and to specify whether they want to use the Message Type menu.
For information on setting up message playback preferences for subscribers, refer to the "Subscriber Template Conversation Settings" section in the "Subscriber Template Settings" chapter of the Cisco Unity System Administration Guide. The guide is available on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_maintenance_guides_list.html. The Message Type menu is also provided on the back of the Cisco Unity Phone Menus card for use as a quick reference guide.
Improved Directory Handler Searches
By enabling the new Play All Names field on the Call Management > Directory Handler > Profile page in the Cisco Unity Administrator, you can set up a directory handler so that Cisco Unity plays the names of all subscribers rather than requiring the caller to search by spelled name, as in previous releases.
Cisco Unity plays the names of all subscribers in the directory when either of the following conditions are true:
•One to five subscriber names are listed in the directory.
•The caller chooses to play all names listed in the directory. When there are more than five (but less than 51) subscriber names listed in the directory, the Cisco Unity phone conversation allows callers the choice of either searching for a subscriber in the directory by spelled name or having Cisco Unity play all names listed in the directory.
Note that when the Play All Names field is enabled and there are no subscriber names listed in the directory, Cisco Unity sends the caller to the call handler specified on the Caller Input page. However, when a directory handler includes more than 50 subscriber names, Cisco Unity still requires the caller to search for a subscriber by spelled name.
License Files Replace System Keys
Cisco Unity has changed its license-control process from using a physical system key to using electronic license files. License files are required to install or to upgrade Cisco Unity software and to change licensed features. A system key is no longer required.
License Pooling
License pooling is a feature that enables you to use licenses efficiently by allowing them to be shared among two or more Cisco Unity servers within the same corporate directory.
The following features are pooled:
•Subscribers
•Unified Messaging Subscribers
•Cisco Unity Inbox Subscribers
To add a Cisco Unity server's subscriber licenses to the pool, you install a license file that has the license pooling feature enabled on the Cisco Unity server. If the Cisco Unity system is using failover, you install the file only on the primary Cisco Unity server.
For the procedure on viewing license pooling information, see the "Viewing License Pooling Information: Cisco Unity System Administration Guide" section in the "Documentation Updates" section.
Live Reply ("Call the Subscriber")
Live reply allows subscribers who listen to their messages by phone to respond to a message from another subscriber by calling them. When live reply is enabled, subscribers listening to messages by phone can reply to a subscriber message by pressing 4-4 to have Cisco Unity call the subscriber directly. (Subscribers using Optional Conversation 1 press 8-8 for live reply.)
Cisco Unity dials the extension of the subscriber who left the message only when:
•The subscriber who left the message is homed on the same Cisco Unity server as the subscriber attempting to reply.
•The Transfer Incoming Calls to Subscriber's Phone setting for the subscriber who left the message is set to ring an extension or another number. (The Transfer Incoming Calls to Subscriber's Phone field is on the Subscribers > Subscribers > Call Transfer page in the Cisco Unity Administrator.)
Live reply is a class of service feature. For information on enabling it for subscribers, refer to the "Class of Service Messages Settings" section in the "Class of Service Settings" chapter of the Cisco Unity System Administration Guide. The guide is available on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_maintenance_guides_list.html.
Multiple Directory Handlers
The multiple directory handler feature provides quick, effective, and secure directory searches for systems with hundreds or thousands of subscribers. Multiple directory handlers are also used for call routing in headquarters and branch office deployments where Cisco Unity provides centralized call processing. Administrators can create as many directory handlers as they need to manage caller searches for subscribers. (Directory handlers provide directory assistance in Cisco Unity that callers can use to reach subscribers. When a caller searches on a name or part of a name, a directory handler looks up the extension and routes the call to the appropriate subscriber.)
Multithreaded G.729a Codec
The multithreaded G.729a codec version 2.0.0.6 is supported for use and shipped with Cisco Unity version 4.0(x). It is automatically installed on the Cisco Unity server by the Cisco Unity Installation and Configuration Assistant.
Use the SL_G729a_setup.exe file on the Cisco Unity DVD or CD1 to install the G.729a codec as needed on subscriber workstations that do not have ViewMail for Microsoft Outlook or DUCS for Cisco Unity installed.
Note that by default, ViewMail for Microsoft Outlook and DUCS for Cisco Unity install the single-threaded version 1.0.0.0 G.729a codec. It is not necessary to upgrade these workstations to the multithreaded version 2.0.0.6 codec.
To determine the version of the G.729a codec installed on the Cisco Unity server or on a subscriber workstation, refer to the "To determine the G.729a audio codec version in use" section.
Option to Disable Addressing Messages by Spelled Name
System administrators can disable addressing by spelled name so that subscribers can address messages only by extension.
Option to Install G.711 and G.729a Prompt Sets
During installation of Cisco Unity, you can choose whether to install the G.711 prompt set (the default) or the G.729a prompt set. The prompt set installed must match the message storage codec chosen during system configuration planning. Both the G.711 and G.729a prompt sets are also available for download from the Cisco Software Center at http://www.cisco.com/public/sw-center/sw-voice.shtml.
RealSpeak TTS Languages
Mainland Mandarin, Norwegian, Swedish, Italian, Danish, and Dutch RealSpeak text-to-speech (TTS) languages are supported, as well as a revised Japanese TTS engine. A maximum of nine TTS languages may be installed on the Cisco Unity server.
Session Initiation Protocol (SIP) Integration
Cisco Unity can use session initiation protocol (SIP) to integrate with a Cisco SIP Proxy Server.
Streamlined Message Playback Conversation
The Cisco Unity conversation, which subscribers hear when they check their messages by phone, has been enhanced in the following ways:
•Some prompts were revised to eliminate confusing phrases and provide clearer instructions.
•Message header, body and footer were combined into one phrase to allow subscribers to access the message menu more quickly and easily.
•Some prompts were added to confirm subscriber actions (for example, Cisco Unity now plays "Marked new," "Saved," or "Deleted").
Windows Terminal Services
Microsoft Windows Terminal Services, or WTS, is the default remote-access software for the Cisco Unity server. See the "Windows Terminal Services Limitations" section.
Installation and Upgrade Notes
For detailed information on installing a new Cisco Unity 4.0(x) system or on upgrading to Cisco Unity version 4.0(x), refer to the Cisco Unity Installation Guide, available on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.
Cisco Unity Phone Conversation System Prompts
System prompts are standard recordings that come with the Cisco Unity system, and they cannot be changed by using the Cisco Unity Administrator, the Cisco Unity Assistant, or the phone conversation. System prompts are played in different combinations in multiple places in the phone conversation. All system prompts are located in the CommServer\Localize\Prompts directory and subdirectories.
Do not delete system prompts, as this can cause system errors.
Customizing system prompts is also not supported. All system prompts are automatically deleted and replaced whenever you upgrade Cisco Unity, including the installation of maintenance releases.
Cisco Unity with Exchange: ViewMail for Microsoft Outlook No Longer Controlled by Class of Service
Subscribers are no longer required to have special class of service privileges to use ViewMail for Microsoft Outlook. Any subscriber who has ViewMail installed can use it.
Upgrade Effect on Diagnostic Traces and the Intel Dialogic Quiet Parameter
Diagnostic traces that were set before an upgrade are not preserved and must be reset after the upgrade.
The Intel Dialogic quiet parameter is preserved in an upgrade only if the voice card software is not reinstalled from the Cisco Unity Installation and Configuration Assistant. If the Install Voice Card Software check box is checked in the Cisco Unity Setup program, the quiet parameter will be lost and must be reset after the upgrade.
Upgrades from Cisco Unity Versions Earlier than 2.3(4.104) Are Not Supported
The Cisco Unity Database Export and Database Import utilities, which let you export subscriber and other information from a 2.x system and import it into a 4.0(x) system, do not work on a Cisco Unity system earlier than version 2.3(4.104). You must install Cisco Unity 4.0(x) as a new system, and all Cisco Unity data from the old system is lost.
Using Mainland Mandarin Text to Speech
If you set up Mainland Mandarin text to speech, set the following Regional Options fields on the Cisco Unity server (on the Windows Start menu, click Settings > Control Panel > Regional Options > General):
•Your Locale is set to Chinese (PRC).
•Language Setting for the System (Default) is set to Simplified Chinese OS (CHS).
(To change the Language Setting for the System, click Set Default. In the Select System Locale window list, click Simplified Chinese OS (CHS).)Restart the Cisco Unity server for the changes to take effect.
Limitations and Restrictions
Dual NICs
Cisco Unity is qualified for dual network interface cards (NIC) configured only in adaptive fault-tolerant mode (AFT is the abbreviation used by Dell and IBM), which is also known as network fault-tolerant mode (NFT is the abbreviation used by Hewlett-Packard). The supported configuration is one NIC designated as primary and the other as secondary, with a single IP address (the NICs do not have individual IP addresses) and both cards connected to the same network. The configuration uses currently supported hardware and applies to all shipping versions of Cisco Unity.
Replacing Disks in a RAID
For any server in a Cisco Unity system (the Cisco Unity server, a failover server, a Cisco Unity Bridge server, a message store server, or a dedicated DC/GC), Cisco Unity only supports replacing a defective disk in a RAID with a blank disk to repair the RAID. Replacing disks in a RAID for any other reason is not supported.
Caution Do not replace a disk in a RAID with a disk that contains data, even if the replacement disk was originally a disk in the same RAID in the same server.
Text-to-Speech Does Not Play Name in From Field
By design, when subscribers listen to their e-mail messages by using the Cisco Unity phone conversation, the text-to-speech (TTS) feature does not "read" the name in the From field to subscribers. Thus, if the message is from someone who is not a Cisco Unity subscriber, the Cisco Unity conversation does not indicate who sent the message. However, when a message is from a Cisco Unity subscriber, the Cisco Unity conversation plays the name (if one is recorded) or extension for that subscriber.
The design allows better TTS performance, and has worked as described since Cisco Unity 2.46. For more information, refer to caveat CSCdx95644. (If you have an account with Cisco.com, you can use Bug Toolkit to find caveats of any severity for any release. Bug Toolkit is available at the website http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl.)
Windows Terminal Services Limitations
Table 4 lists the limitations on using Windows Terminal Services on a Cisco Unity server with version 4.0(1) and later.
Caveats
This section describes severity 1, 2, and select severity 3 caveats.
If you have an account with Cisco.com, you can use Bug Toolkit to find more information on the caveats in this section, in addition to caveats of any severity for any release. Bug Toolkit is available at the website http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl.
Open Caveats—Release 4.0(1)
Resolved Caveats—Release 4.0(1)
Table 6 contains only those caveats resolved in the 4.0(1) release that were reported open in the 3.1(5) release notes, plus the Sev 1, Sev 2, and customer-found Sev 3 caveats for 3.1 since the 3.1(5) release notes were published.
Documentation Updates
Errors
This section lists errors in the current Cisco Unity documentation and gives corrected information. The correct information will be incorporated in a future documentation release, or as otherwise noted.
Installing License Files on the Secondary Cisco Unity Server: Cisco Unity Installation Guide (With Microsoft Exchange)
The "Installing and Configuring Cisco Unity Software with Failover" section in the "Installing and Configuring Cisco Unity Software" chapter of the Cisco Unity Installation Guide (With Microsoft Exchange), Release 4.0(1) incorrectly instructs you to skip installing license files on the secondary server.
In fact, you install the default license file on the secondary server. In the "Installing License Files (with Failover)" subsection, do the procedure "To install license files (with failover)" to install the default license file, CiscoUnity40.lic. The file is located in the CommServer\Licenses directory.
Omissions
This section lists new and additional information that is not included in the current Cisco Unity documentation. The new and additional information will be incorporated in a future documentation release, or as otherwise noted.
Active Directory Schema Replication: Cisco Unity Installation Guide (With Microsoft Exchange)
In the Cisco Unity Installation Guide (With Microsoft Exchange), Release 4.0(1), the following note should appear before each procedure that involves Active Directory schema replication (running Forestprep and Domainprep, and extending the Active Directory schema for Cisco Unity and extending the Active Directory schema to add networking options):
Note Confirm that all domain controllers are on line before making the schema updates. Schema replication will occur only when all domain controllers are on line.
Viewing License Pooling Information: Cisco Unity System Administration Guide
The following procedure for viewing Cisco Unity license pooling information was not included in the "Maintaining Cisco Unity" chapter of the Cisco Unity System Administration Guide.
To view the license pooling information
Step 1 On a Cisco Unity server where pooling is enabled, double-click the Cisco Unity Tools Depot icon on the desktop.
Step 2 Under Administration Tools, double-click License Info Viewer.
Step 3 Under Cisco Unity Licensing, double-click License Pool.
Step 4 In the right pane, double-click the pooled feature to view the Cisco Unity servers that are contributing and using licenses for the feature.
Troubleshooting
Cisco Unity troubleshooting information can be found:
•In the Cisco Unity Troubleshooting Guide, which is available on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_troubleshooting_guides_list.html.
•At the Cisco TAC website http://www.cisco.com/en/US/support/index.html.
Cisco Unity Demonstration System
A demonstration system is a fully functioning version of Cisco Unity that has the limits noted in the "Limits on a Cisco Unity Demonstration System" section. A demonstration system uses one of two different license files:
•Default license file (available on the Cisco Unity server).
•Time-limited license file (must be ordered from Cisco).
Note Because a demonstration system is a fully functioning Cisco Unity system, installing a demonstration system requires the same level of care and attention to detail that is required of installing a system on a customer site. To successfully install a demonstration system, refer to the instructions in the Cisco Unity Installation Guide and in the integration guide for your phone system. Cisco TAC does not provide support for Cisco Unity demonstration systems.
The software for a demonstration system can be ordered online. The orderable demonstration system is the easiest way to get an entire set of the discs, including third-party software (except Windows 2000 Server). It is available at http://www.cisco.com/go/marketplace.
We strongly recommend that you install a demonstration system by using the software you receive when you purchase either the full version of Cisco Unity or the orderable demonstration system. Both include the versions of third-party products that Cisco Unity requires to function properly. Installations of demonstration systems frequently fail because the installer is using an unsupported version of third-party software.
To enable the demonstration system, see the applicable section, depending on which license file you are using:
•"Enabling a Cisco Unity Demonstration System with the Default License File" section.
•"Enabling a Cisco Unity Demonstration System with the Time-Limited License File" section.
See also the "Converting a Cisco Unity Demonstration System to a Standard System" section, if applicable.
Limits on a Cisco Unity Demonstration System
Depending on the type of license file you use—Default License File or Time-Limited License File—the Cisco Unity demonstration system will have the limits listed below.
Default License File
•6 languages
•2 RealSpeak text-to-speech (TTS) sessions
•10 voice messaging (VM) subscribers
•10 unified messaging (UM) subscribers
•10 Cisco Unity Inbox subscribers
•2 voice ports
•30-second limit for messages
•The ability to integrate with any supported phone system
Time-Limited License File
The time-limited license enables either unified messaging (UM) or voice messaging (VM) with the following limitations:
•Unified messaging feature package
–50 unified messaging subscribers with 16 sessions
–2 RealSpeak text-to-speech (TTS) sessions
–2 languages
–AMIS
–4 voice messaging ports
•Voice messaging feature package
–50 unified messaging subscribers with 16 sessions
–2 RealSpeak text-to-speech (TTS) sessions
–2 languages
–25 Cisco Unity Inbox users
–4 voice messaging ports
The license includes the following additional limitations:
•Time limit (after which Cisco Unity stops handling calls)
–60 days
–90 days
•Only one license file on the Cisco Unity server permitted
•Non-renewable
•Locked to the specific MAC address of the network interface card (NIC) on the Cisco Unity server
•The ability to integrate with any supported phone system
Enabling a Cisco Unity Demonstration System with the Default License File
The default license file (CiscoUnity40.lic) is automatically copied to the Cisco Unity server during installation.
To enable a demonstration system with the default license file
Step 1 Install Cisco Unity as described in the Cisco Unity Installation Guide—up to the point where the Cisco Unity Install License File Wizard starts.
Step 2 On the welcome screen of the wizard, click Next.
Step 3 Click Add.
Step 4 Browse to the CommServer\Licenses directory, and double-click CiscoUnity40.lic.
Step 5 Click Next.
Step 6 Confirm that the license information is correct, and click Next.
Step 7 Click Finish.
Step 8 Continue following the instructions in the Cisco Unity Installation Guide to complete the installation.
Enabling a Cisco Unity Demonstration System with the Time-Limited License File
Do the following three procedures after you have ordered and received the time-limited license file for a demonstration Cisco Unity system.
To get the MAC address of the Cisco Unity computer
Step 1 On the computer where Cisco Unity will be installed, on the Windows Start menu, click Programs > Accessories > Command Prompt.
Step 2 In the Command Prompt window, enter ipconfig /all, and press Enter.
Step 3 Write down the value for Physical Address, excluding the hyphens (for example, if the physical address is 00-A1-B2-C3-D4-E5, record 00A1B2C3D4E5), or save it to a file that you can access during online registration.
If the server contains more than one NIC, one value will appear for each NIC. Scroll to the top of the window, and select the value for the first NIC.
Step 4 Close the command prompt window.
To register for license files on Cisco.com
Step 1 Browse to the applicable software registration site (URLs are case sensitive):
Registered user
on Cisco.comhttp://www.cisco.com/pcgi-bin/Software/FormManager/formgenerator.pl
Not a registered user on
Cisco.comhttp://www.cisco.com/pcgi-bin/Software/FormManager/formgenerator.pl
Step 2 In the Voice Products section, under Cisco Unity Software, click New License Registration.
Step 3 Enter the requested information, and click Submit.
Step 4 You will receive an e-mail with the Cisco Unity license file.
To install license files
Step 1 Install Cisco Unity as described in the Cisco Unity Installation Guide—up to the point where the Cisco Unity Install License File Wizard starts.
Step 2 Click Run the Cisco Unity Install License File Wizard.
Step 3 Click Next.
Step 4 Click Add.
Step 5 Insert the Cisco Unity license file disk in drive A.
(When Cisco Unity was registered on Cisco.com, Cisco replied with an e-mail containing an attached file with licenses for Cisco Unity features. The instructions in the e-mail directed that the attached file be saved to a disk.)
Step 6 Browse to drive A, and double-click the file on the disk.
Step 7 Click Next.
Step 8 Click Yes to copy the license file to the local system.
Step 9 Confirm that the license information is correct.
Step 10 Click Next.
Step 11 Click Finish.
Converting a Cisco Unity Demonstration System to a Standard System
Do the following procedure after you have ordered and received the license file for a standard Cisco Unity system.
To convert a demonstration system to a standard system
Step 1 Log on to Windows by using the Cisco Unity installation account.
Step 2 Exit the Cisco Unity software.
Step 3 Double-click the Cisco Unity Tools Depot icon on the desktop.
Step 4 Under Administration Tools, double-click License File Install Wizard.
Step 5 Click Next.
Step 6 Click the name of the demonstration license file (CiscoUnity40.lic or the time-limited license file), and click Delete to remove the demonstration license file from the list. (The file will not be deleted from your local system.)
Step 7 Click Add.
Step 8 Insert the Cisco Unity license file disk in drive A.
(When Cisco Unity was registered on Cisco.com, Cisco replied with an e-mail containing an attached file with licenses for Cisco Unity features. The instructions in the e-mail directed that the attached file be saved to a disk. For more information, refer to the "Obtaining Cisco Unity License Files" section of the "Preparing for the Installation" chapter of the Cisco Unity Installation Guide.)
Step 9 For each license file you want to install:
a. Browse to drive A, and double-click the file on the disk.
b. Click Next.
c. Click Yes to copy the license file to the local system.
Step 10 Confirm that the license information is correct.
Step 11 Click Next.
Step 12 Click Finish.
Step 13 Restart the Cisco Unity server.
Step 14 If you are not adding voice ports, skip to step 16.
Otherwise, provide additional ports for the Cisco Unity system. The way you provide additional ports depends on the type of phone system integration you have:
Step 15 Configure Cisco Unity to use the additional ports:
a. On the Cisco Unity server desktop, double-click the Cisco Unity Tools Depot icon.
b. Under Switch Integration Tools, double-click Telephone Integration Manager.
c. In the left pane, click <Phone system name>.
d. In the right pane, click the Ports tab.
e. Click Add Port.
f. Enter the settings for the voice messaging ports. See the procedure "To enter the voice messaging port settings for the integration" in the applicable Cisco Unity integration guide.
g. When prompted, restart the Cisco Unity server.
Step 16 If you are not adding languages or the RealSpeak text-to-speech engine, you are finished converting the demonstration system to a standard system.
If you are adding languages or the RealSpeak text-to-speech engine, install the added feature files:
a. Insert the Cisco Unity DVD in the DVD drive.
or
Insert Cisco Unity Disc 1 in the CD-ROM drive.
b. Browse to the root directory, and double-click CUInstall.exe.
c. Double-click the language of your choice to continue the installation.
d. Follow the on-screen prompts until the Select Features dialog box appears.
e. Check the Install Cisco Unity check box.
f. If the Cisco Unity server contains Intel Dialogic voice cards, check the Install Voice Card Software check box.
Otherwise, uncheck the Install Voice Card Software check box.
g. Click Next.
h. Choose the prompt set to install.
i. Click Next.
j. In the Cisco Unity Languages dialog box, choose the language(s) to install.
Typically, any phone language that you install can also be used as your TTS language with the following exceptions:
•If you install Australian or New Zealand English during setup, you also need to install either UK English or United States English to serve as your default text-to-speech language.
•There is no appropriate text-to-speech language available for Brazilian Portuguese or Korean.
To use Mainland Mandarin text-to-speech, set the Cisco Unity server default language to Simplified Chinese OS (CHS), and the locale to Chinese (PRC).
k. Set the default languages for the phone, GUI, and TTS, and click Next.
l. Follow the on-screen prompts until you are prompted to restart the Cisco Unity server.
m. If the server does not contain Intel Dialogic D/120JCT-EURO or D/240PCI-T1 voice cards, check the Yes, I Want to Restart My Computer Now check box, and click Finish.
If the server contains Intel Dialogic D/120JCT-EURO or D/240PCI-T1 voice cards, uncheck the Yes, I Want to Restart My Computer Now check box, and click Finish.
n. If the server contains Intel Dialogic D/120JCT-EURO or D/240PCI-T1 voice cards, do the procedure under "Software Settings" for your voice card in Appendix A, "Voice Cards" in the Cisco Unity Installation Guide. When you are finished, restart the Cisco Unity server.
Cisco Unity Documentation
For descriptions and URLs of Cisco Unity documentation on Cisco.com, refer to About Cisco Unity Documentation. The document is shipped with Cisco Unity and is available on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_documentation_roadmaps_list.html.
Obtaining Documentation
Cisco provides several ways to obtain documentation, technical assistance, and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation on the World Wide Web at this URL:
http://www.cisco.com/univercd/home/home.htm
You can access the Cisco website at this URL:
International Cisco web sites can be accessed from this URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation CD-ROM
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which may have shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.
Registered Cisco.com users can order the Documentation CD-ROM (product number DOC-CONDOCCD=) through the online Subscription Store:
http://www.cisco.com/go/subscription
Ordering Documentation
You can find instructions for ordering documentation at this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
You can order Cisco documentation in these ways:
•Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Networking Products MarketPlace:
http://www.cisco.com/en/US/partner/ordering/index.shtml
•Registered Cisco.com users can order the Documentation CD-ROM (Customer Order Number DOC-CONDOCCD=) through the online Subscription Store:
http://www.cisco.com/go/subscription
•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, U.S.A.) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).
Documentation Feedback
You can submit comments electronically on Cisco.com. On the Cisco Documentation home page, click Feedback at the top of the page.
You can e-mail your comments to bug-doc@cisco.com.
You can submit your comments by mail by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com, which includes the Cisco Technical Assistance Center (TAC) Website, as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from the Cisco TAC website. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC website, including TAC tools and utilities.
Cisco.com
Cisco.com offers a suite of interactive, networked services that let you access Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com provides a broad range of features and services to help you with these tasks:
•Streamline business processes and improve productivity
•Resolve technical issues with online support
•Download and test software packages
•Order Cisco learning materials and merchandise
•Register for online skill assessment, training, and certification programs
To obtain customized information and service, you can self-register on Cisco.com at this URL:
Technical Assistance Center
The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC website and the Cisco TAC Escalation Center. The avenue of support that you choose depends on the priority of the problem and the conditions stated in service contracts, when applicable.
We categorize Cisco TAC inquiries according to urgency:
•Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.
•Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.
•Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.
•Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.
Cisco TAC Website
You can use the Cisco TAC website to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC website, go to this URL:
All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC website. Some services on the Cisco TAC website require a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:
http://tools.cisco.com/RPF/register/register.do
If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC website, you can open a case online at this URL:
http://www.cisco.com/en/US/support/index.html
If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC website so that you can describe the situation in your own words and attach any necessary files.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
•The Cisco Product Catalog describes the networking products offered by Cisco Systems as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:
http://www.cisco.com/en/US/products/products_catalog_links_launch.html
•Cisco Press publishes a wide range of networking publications. Cisco suggests these titles for new and experienced users: Internetworking Terms and Acronyms Dictionary, Internetworking Technology Handbook, Internetworking Troubleshooting Guide, and the Internetworking Design Guide. For current Cisco Press titles and other information, go to Cisco Press online at this URL:
•Packet magazine is the Cisco monthly periodical that provides industry professionals with the latest information about the field of networking. You can access Packet magazine at this URL:
http://www.cisco.com/en/US/about/ac123/ac114/about_cisco_packet_magazine.html
•iQ Magazine is the Cisco monthly periodical that provides business leaders and decision makers with the latest information about the networking industry. You can access iQ Magazine at this URL:
http://business.cisco.com/prod/tree.taf%3fasset_id=44699&public_view=true&kbns=1.html
•Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in the design, development, and operation of public and private internets and intranets. You can access the Internet Protocol Journal at this URL:
http://www.cisco.com/en/US/about/ac123/ac147/about_cisco_the_internet_protocol_journal.html
•Training—Cisco offers world-class networking training, with current offerings in network training listed at this URL:
http://www.cisco.com/en/US/learning/le31/learning_recommended_training_list.html
Release Notes for Cisco Unity Release 4.0(1)
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