Table Of Contents

A - B - C - D - E - F - G - H - L - O - P - Q - R - S - T - U - V -

index

A

access code, missing for external line 7-8

account, locked 8-9

ActiveAssistant

access denied 8-7

access problems 11-7

missing or unusable pages 11-7

Active Directory monitor errors 8-21

AGC 5-12

AMIS messages, delivery delays 4-3

Application logs, finding errors 8-3

audio quality 5-1

automatic gain control 5-12

B

browser error messages 8-5

busy ports notification 8-10

C

calls

confirming port assignments 6-12

disconnected 4-19

internal, not answered 2-8

none answered 2-2

some answered 2-8

call transfers

remapped extensions not working 3-5

transferred to incorrect greeting 3-1

Call Viewer utility, about 10-14

Cisco CallManager integration

diagnostic test setup 1-2

multimedia sound system problems 11-6

multiple cluster MWI settings 6-3

MWI problems 6-5

subscriber transfer problems 3-4

Cisco CallManager phone system, DTMF signal problems 11-3

Cisco TAC, reporting problems to 1-4

Cisco Unity

disaster recovery 1-20

server restore 1-20

services definition table A-1

tray icon missing 11-7

Cisco Unity Administrator

access problems 11-7

unusable or missing pages 11-7

Cisco Unity Visual Messaging Interface

access problems 11-6, 11-7

missing or unusable pages 11-7

class of service

Exchange account, associating with Administrator COS 8-5

license limit reached 8-8

logon access denied 8-5

components, reregistering 1-26

COM ports

disabling device detection 2-4

viewing assignments 2-3

Consistency Adjuster, running 1-23

conversation errors 8-9

D

data packets, viewing 10-2

delayed messages, causes of 4-2

diagnostics

Diagnostic traces table 1-10

test setup 1-1

Diagnostic Tool 10-15

Dialogic

quiet parameter, changing 4-18

single-line test setup 1-3

startup problem when using pcAnywhere 11-8

traces, obtaining 1-13

dial tone 4-20

disabling

COM ports 2-3

detection of devices on COM ports 2-4

diagnostic logs 10-15

disaster recovery

Cisco Unity server 1-20

process troubleshooting 1-24

disconnected calls 4-19

disconnect tone values, determining 4-20

Dr. Watson logs, obtaining 1-8

DTMF

duration and delay settings, comparing 11-5

duration and delay settings in Cisco Unity 6-7

phone signal problems 11-3, 11-4

testing on feature-set phones 11-4

testing on operator console 11-5

E

e-mail

attachments, fax problems 9-2

MWIs not activated for 6-2

text-to-speech problems 8-11

error messages

Active Directory monitor 8-21

AMIS 8-12

browser 8-5

e-mail and voice 8-9

Exchange 5.5 directory monitor 8-17

error messages, continued

startup 8-2

Windows 8-5

errors, finding in Application and System Event logs 8-3

Event log traces, obtaining 1-9

Example Subscriber, using as test subscriber 1-2

Exchange

changing MTA settings 4-4

mailbox full 4-5

server down or disconnected 4-3

Exchange 5.5 directory monitor errors 8-17

extension remapping 3-5

external lines

access code missing 7-8

use in message notification 7-6

F

fax

delivery problems 9-2

e-mail attachment, problems 9-2

verifying subscriber settings 9-1

feature set phones, DTMF signal problems 11-4

forward timer, out of synch 3-2

G

G.729 enabled registry setting 5-6

gain control 5-12

greetings

call transfer problems 3-1

wrong greeting plays 3-4

greeting volume 5-1

H

hacker attack, recovery from 11-7

Host Service settings, changing 11-9

hunt groups

confirming programming with Cisco Unity failover 2-9

confirming programming without Cisco Unity failover 2-8

programming errors 2-8

I-K

IIS permissions, checking 1-24

information store, rebuilding 1-22

Integration Monitor

correcting display problems 10-6

display options table 10-4

field value table 10-3

frequently asked questions 10-5

utility, about 10-2

integrations

call transfer problems 3-1

internal calls, not answered 2-8

MWI problems 6-9

test setup, single-line 1-3

verifying settings (Cisco CallManager) 3-4

L

Learn Tones

process failure, troubleshooting 10-13

switch configuration file location 10-9

tone definitions 10-8

utility, about 10-7

Libra TSP traces, obtaining 1-13

log files, creating 10-15

logs and traces 1-7

LPT1 port settings, changing 8-5

M-N

macro traces 10-15

message notifications

access code errors 7-8

device problems 7-9

dual integration settings, correcting 7-10

external numbers, no calls made 7-6

port setup 7-2

setup, testing 7-4

slow for multiple subscribers 7-2

slow for single subscriber 7-4

subscriber errors 7-6

testing devices 7-9

message playback volume 5-1

messages

AMIS delivery problems 4-3

delayed 4-2

disappearing 4-4

notifications, types that trigger 7-8

playback volume problems 5-1

recording cuts off 4-18

server outage, recording during 4-3

micro traces 10-15

Miu

diagnostics 1-9

startup problem when using pcAnywhere 11-8

MTA, restoring 1-22

multimedia sound system problems 11-6

MWIs

codes, verifying 6-4

e-mail, no activation 6-2

frequently asked questions 6-2

intermittent performance 6-12

Outlook rules 6-2

phone system settings incorrect 6-5

port allocations 6-11

ports too busy 6-10

problems, multiple subscribers 6-2

problems, single subscriber 6-8

resynchronizing 6-12

subscriber settings, verifying 6-8

MWIs, continued

testing 6-9

testing for phone system restrictions 6-13

testing on analog phone system 6-6

O

opening greeting

caller hears in error (Cisco CallManager integration) 3-4

caller hears instead of personal options 11-2

Outlook rules, impact on MWIs 6-2

P

packets, viewing values 10-2

pcAnywhere, startup problems 11-8

phone system

line not working 2-15

MWI problems 6-6

MWI restrictions 6-13

packets, viewing 10-2

programming, confirming (Ericsson MD-110) 3-4

settings, verifying 2-2

settings, verifying for MWIs 6-3

subscriber assignment, verifying 6-8

port configuration

confirming 2-13

disabled or set incorrectly 2-14

message notification problems 7-2

MWI setup 6-11

system key, does not match 2-12

ports

all ports busy notification 8-10

assigned incorrectly 2-3

calls misdirected 2-13

disabled 2-14

enabled in Registry 2-14

hanging due to misconfiguration 7-3

message notification setup 7-3

MWI configuration 6-10

verifying number 2-13

Q

quiet parameter, Dialogic voice card 4-18

R

Registry, using to enable ports 2-14

remapped extensions, testing 3-5

Remote Service settings, changing 11-9

reorder tone

hearing, at end of message 4-20

hearing, when answering call 3-7

repeat notifications 7-6

reports

generation problems 12-1

notification problems 12-3

restart notifications 7-6

restoring

Cisco Unity server 1-20

MTA 1-22

resynchronizing MWIs 6-12

ring signal, testing 2-7

rings to wait, setting 3-7

routing rules, testing 2-11

S

services, Cisco Unity A-1

service startup settings, checking 8-2

Set Record Format utility 5-6

Set Volume utility 5-2

single-line tests, setup 1-3

Skinny TSP traces, obtaining 1-14

startup problems

browser error messages 8-5

error messages 8-2

Miu with pcAnywhere 11-8

Status Monitor

accessing after upgrade 8-8

access problems 11-7

missing or unusable pages 11-7

subscribers

conversation problems 11-2

Exchange mailbox, full 4-5

verifying MWI settings 6-8

supervised transfers, confirming settings 3-2

Switch.ini version, locating 1-6

System Event logs, finding errors 8-3

system event notifications 8-11

system key problems 2-12

T

Technical Assistance Center (TAC), Cisco 1-4

test extensions, setting up 1-1

testing

DTMF signals on feature-set phones 11-4

DTMF signals on operator console 11-5

hunt group programming (non-IP phone systems) 2-10

MWIs 6-9

remapped extensions 3-5

routing rules 2-11

touchtones, no response to 11-3

traces, TSP 1-13

TSP version number, locating 1-6

U

Universal Dialogic Diagnostics utility 10-20

utilities

Advanced Settings Tool 10-18

Call Viewer 10-14

Cisco Unity Diagnostic Tool 10-15

Integration Monitor 10-2

Learn Tones 10-7

Set Record Format 5-6

Set Volume 5-2

Universal Dialogic Diagnostics 10-20

Wave Gain 5-8

V

verifying

fax settings, subscriber 9-1

integration settings, Cisco CallManager 3-4

MWI codes 6-4

MWI phone system settings 6-3

phone system assignment, subscriber 6-8

phone system settings 2-2

ports, number of 2-13

ViewMail phone recording and playback failure 8-7

virus, recovery from 11-7

Visual Messaging Interface (VMI)

access denied 8-7, 11-6, 11-7

missing or unusable pages 11-7

voice cards

Dialogic, testing with UDD utility 10-20

problems, isolating 2-15

voice server

hard disk almost full errors 8-11

restarting 8-12

volume, greetings and voice names 5-1

W-Z

Wave Gain utility 5-8

web pages missing or unusable 11-7