Table Of Contents
Release Notes for Cisco Unity Release 3.1(2c)
Published March 19, 2002
These release notes contain upgrade information, new and changed functionality, and resolved caveats for Cisco Unity™ Release 3.1(2c).
For Cisco Unity 3.1(2c), 3.1(2b), and 3.1(2) open caveats, refer to Release Notes for Cisco Unity Release 3.1(2), available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/rel_note/cu312rn.htm. For Cisco Unity 3.1(2) new and changed support, new and changed functionality, limitations and restrictions, resolved caveats, and documentation updates, also refer to Release Notes for Cisco Unity Release 3.1(2).
Access the latest software upgrades for Cisco Unity on the Cisco Software Center website at http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml.
These release notes contain the following sections:
Supported Product Combinations for Cisco Unity, the Cisco Unity-CM TSP, and Cisco CallManager
Cisco Unity version 3.1(2c) has been qualified for the following product combinations with the Cisco Unity-CM TSP and Cisco CallManager.
Table 1 Supported Product Combinations
Cisco Unity Cisco Unity-CM
3.2(1), 3.1(3), 3.1(2c), 3.0(12), 3.0(11)
For the most current list of all qualified product combinations—including combinations qualified since the release of Cisco Unity version 3.1(2c)—refer to the "Supported Product Combinations for Cisco Unity, the Cisco Unity-CM TSP, and Cisco CallManager" section in Cisco Unity 3.1 System Requirements, and Supported Hardware and Software on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/sysreq/31_sysrq.htm.
Note In versions earlier than 3.1(1), the Cisco Unity-CM TSP was known as the AV-Cisco TSP.
Determining the Cisco Unity Version in Use
The following three procedures describe ways to determine the Cisco Unity version.
To determine whether the Cisco Unity version is 3.1(2), 3.1(2b), or 3.1(2c) by using the CD1.ID file
Step 1 Using Notepad, open the CD1.ID file on the Cisco Unity CD 1 disc or disc image.
Step 2 The following information indicates the Cisco Unity version:
Cisco Unity version 3.1(2)
Cisco Unity version 3.1(2b)
Cisco Unity version 3.1(2c)
To determine whether the Cisco Unity version is 3.1(2) or 3.1(2b) by looking at the Setup.exe file on the Cisco Unity server
Step 1 Browse to the directory CommServer\ConfigurationSetup, and locate the Setup.exe file.
Step 2 The date, time, and size of the Setup.exe file indicate the Cisco Unity version:
To determine whether the Cisco Unity version is 3.1(2) or 3.1(2c) by looking at the AvCsMgr.exe file on the Cisco Unity server
Step 1 Browse to the CommServer directory.
Step 2 Right-click AvCsMgr.exe, and click Properties.
Step 3 In the Properties window, click the Version tab.
Step 4 In the Item Name list, click Product Version. The Cisco Unity version is displayed in the Value window.
Upgrading to Cisco Unity 3.1(2c)
On the Software Center website, the file CiscoUnity3.1.2bPatchFrom3.1.1.exe and the Cisco Unity 3.1(2b) CD1 disc image have been replaced with the following:
For download and upgrade instructions, refer to the applicable section in Release Notes for Cisco Unity Release 3.1(2), depending on your version of Cisco Unity:
•"Upgrading to Cisco Unity 3.1(2) from Version 3.1(1)"
•"Upgrading to Cisco Unity 3.1(2) from Version 3.0 or 2.4(6)"
The Cisco Unity 3.1(2) release notes are available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/rel_note/cu312rn.htm.
New and Changed Support
New and Changed Support—Release 3.1(2c)
AMIS-Compliant Voice Messaging Systems Qualified for Use with Cisco Unity
Centigram Voice Mail has been qualified for use with Cisco Unity version 3.1(2) and later.
Note When using AMIS networking with voice gateways, make sure the gateways can pass DTMF in both directions and that both the sending and receiving nodes can detect these digits. Otherwise, AMIS messages may be lost or misdirected, or other malfunctions may occur.
For the most current list of all supported AMIS-compliant voice messaging systems—including systems qualified since the release of Cisco Unity version 3.1(2)—refer to the "Supported AMIS-Compliant Voice Messaging Systems" section in Cisco Unity 3.1 System Requirements, and Supported Hardware and Software on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/sysreq/31_sysrq.htm.
New and Changed Functionality
New and Changed Functionality—Release 3.1(2c)
Changing the Display Language for Cisco Unity Event Log Messages
The Cisco Unity Diagnostic Tool allows you to temporarily change the display language for Windows Event log messages that are generated by Cisco Unity.
To change the Windows Event log display language for Cisco Unity-generated messages
Step 1 On the Windows Start menu, click Programs > Cisco Unity > Cisco Unity Diagnostic Tool.
Step 2 In the left pane of the Cisco Unity Diagnostic Tool, click Cisco Unity Diagnostic Tool > Processes. The node expands to list each process that uses log manager.
Step 3 Right-click Processes or the individual process node of your choice.
Step 4 Click Change Cisco Unity Event Log Language.
Step 5 Click a new language from the list of available languages.
Step 6 Click Apply, then click OK.
Step 7 In the left pane of the Cisco Unity Diagnostic Tool, click Event Viewer (Local) then click the log file category you wish to view.
When the Cisco Unity Diagnostic Tool is closed, Cisco Unity Event log messages revert to the original language.
This section describes only severity 1, 2, and select severity 3 caveats.
If you have an account with Cisco.com, you can use Bug Toolkit to find caveats of any severity for any release. Bug Toolkit is available at the website http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.
Note For Cisco Unity 3.1(2c), 3.1(2b), and 3.1(2) open caveats, refer to Release Notes for Cisco Unity Release 3.1(2), available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/rel_note/cu312rn.htm.
Resolved Caveats—Release 3.1(2c)
Resolved Caveats—Release 3.1(2b)
The following sections explain how to obtain documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at the following URL:
Translated documentation is available at the following URL:
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.
Cisco documentation is available in the following ways:
•Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Networking Products MarketPlace:
•Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:
•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).
If you are reading Cisco product documentation on Cisco.com, you can submit technical comments electronically. Click the Fax or Email option under the "Leave Feedback" at the bottom of the Cisco Documentation home page.
You can e-mail your comments to email@example.com.
To submit your comments by mail, write to the following address:
Attn: Document Resource Connection
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San Jose, CA 95134-9883
We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you to
•Streamline business processes and improve productivity
•Resolve technical issues with online support
•Download and test software packages
•Order Cisco learning materials and merchandise
•Register for online skill assessment, training, and certification programs
You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to the following URL:
Technical Assistance Center
The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.
Inquiries to Cisco TAC are categorized according to the urgency of the issue:
•Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.
•Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.
•Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.
•Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.
Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.
Cisco TAC Web Site
The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following URL:
All customers, partners, and resellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register:
If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com registered user, you can open a case online by using the TAC Case Open tool at the following URL:
If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following URL:
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In addition, please have available your service agreement number and your product serial number.
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Release Notes for Cisco Unity Release 3.1(2c)
Copyright © 2002, Cisco Systems, Inc.
All rights reserved.