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Table Of Contents
Release Notes for Cisco Unity Release 3.1(1)
System Requirements, and Supported Hardware and Software
Preventing and Recovering from the Nimda Virus
Supported Product Combinations for Cisco Unity, the Cisco Unity-CM TSP, and Cisco CallManager
Supported Product Combinations for Cisco Unity and Client Software
Determining the Software Version
New and Changed Support—Release 3.1(1)
New and Changed Functionality—Release 3.1(1)
Accessing the Cisco Unity Administrator on Another Server
Account Used to Initially Access the Cisco Unity Administrator
Allowing Multiple Domain Accounts to Map to a Single Subscriber Account
"All Ports Busy" Message in Event Notification Utility
Cisco Unity Customization Worksheets
Cisco Unity Visual Messaging Interface
Delete Voice Messages Only Option
Identified Subscriber Messaging
Increased Class of Service Granularity
Moving Subscribers in Exchange 2000
Private Messages Are Announced
Speed Control During Message Playback
Trivial Subscriber Phone Password Check
Installation and Upgrade Notes
Failover and AMIS: Data Is Not Automatically Replicated Between Servers
IE 5.5 Must be Reinstalled on Cisco Unity Servers Purchased from Cisco or a Cisco Reseller
Rerunning the Cisco Unity Setup Program When Failover Is Configured
Upgrade Effect on Diagnostic Traces and the Dialogic Quiet Parameter
Upgrading from Cisco Unity Version 2.x
Installing an External Modem on a Cisco MCS-7835
Multiple Cisco Unity Servers Integrated with a Networked Phone System
Subscriber Lookups Fail to Find Subscriber Names in Japanese
Moving Subscriber Mailboxes: Cisco Unity Administrator Online Help
Backup and Restore: Cisco Unity System Administration Guide and Cisco Unity Troubleshooting Guide
Cisco Unity-CM TSP: Cisco Unity Integration Guides for Various Phone Systems
Rerunning the Cisco Unity Setup Program When Failover Is Configured
Cisco Unity Demonstration System
Installing a Cisco Unity Demonstration System
Using a Dual Phone System Integration with a Cisco Unity Demonstration System
Converting a Cisco Unity Demonstration System to a Standard System
Obtaining Technical Assistance
Release Notes for Cisco Unity Release 3.1(1)
Revised January 10, 2002
These release notes describe upgrade instructions, new and changed support, new and changed functionality, limitations and restrictions, open and resolved caveats, and documentation updates for Cisco Unity™ Release 3.1(1).
Access the latest software upgrades for Cisco Unity on the Cisco Software Center website at http://www.cisco.com/cgi-bin/tablebuild.pl/unity.
Contents
These release notes contain the following sections:
•
System Requirements, and Supported Hardware and Software
•
•
•
•
•
•
System Requirements, and Supported Hardware and Software
Refer to Cisco Unity 3.1 System Requirements, and Supported Hardware and Software on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/sysreq/31_sysrq.htm.
Preventing and Recovering from the Nimda Virus
Refer to:
•
•
Supported Product Combinations for Cisco Unity, the Cisco Unity-CM TSP, and Cisco CallManager
Cisco Unity version 3.1(1) has been qualified for the following product combinations with the Cisco Unity-CM TSP and Cisco CallManager.
Note
Table 1 Supported Product Combinations
TSP3.1(1)
3.1(1)
3.2(1), 3.1(3), 3.1(2), 3.0(12), 3.0(11).
For the most current list of all qualified product combinations—including combinations qualified since the release of Cisco Unity version 3.1(1)—refer to Compatibility Matrix: Cisco Unity, the Cisco Unity-CM TSP, and Cisco CallManager on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/tsp/tspmtrx.htm.
Supported Product Combinations for Cisco Unity and Client Software
Cisco Unity version 3.1(1) has been qualified for the following product combinations with the software on client workstations.
Table 2 Supported Product Combinations
Microsoft Outlook3.1(x)
3.1(x), 3.0(x)
Windows 98 or later
Outlook 98, Outlook 2000,
or Outlook XP
For the most current list of all qualified product combinations—including combinations qualified since the release of Cisco Unity version 3.1(1)—refer to the "Compatibility Matrix: Cisco Unity and Client Software" section in Cisco Unity 3.1 System Requirements, and Supported Hardware and Software on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/sysreq/31_sysrq.htm.
Determining the Software Version
To determine the Cisco Unity version in use
In the Cisco Unity Administrator, go to the System > Configuration > Software Versions page. The Cisco Unity version number is displayed in the Cisco Unity Version field.
To determine the Cisco Unity-CM TSP version in use
Step 1
Step 2
Step 3
To determine the RealSpeak version in use
Step 1
Step 2
Step 3
Step 4
–
–
–
–
New and Changed Support
New and Changed Support—Release 3.1(1)
AMIS Support
An upgrade from Cisco Unity version 3.0(x) to 3.1(2) will require reinstalling the AMIS feature, as we have included comprehensive improvements to AMIS functionality in version 3.1(2). We recommend that you wait until the release of Cisco Unity 3.1(2) for optimum AMIS functionality.
Integrations
Cisco Unity version 3.1 integrates with the following additional phone systems:
•
•
For the most current list of all supported integrations, refer to the "Supported Phone System Integrations" section in Cisco Unity 3.1 System Requirements, and Supported Hardware and Software on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/sysreq/31_sysrq.htm.
TOPCALL Fax
All versions of the TOPCALL third-party fax product are supported with Cisco Unity version 3.1(1) and later.
For the most current list of all qualified third-party fax server products, refer to the "Supported Third-Party Fax Server Software" section in Cisco Unity 3.1 System Requirements, and Supported Hardware and Software on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/sysreq/31_sysrq.htm.
New and Changed Functionality
New and Changed Functionality—Release 3.1(1)
Accessing the Cisco Unity Administrator on Another Server
When two or more Cisco Unity servers are networked together in an installation, you can access subscriber accounts and the data for other Cisco Unity objects by running the Cisco Unity Administrator on the server on which the object was created. Each Cisco Unity Administrator provides links to the Cisco Unity Administrators on other networked servers.
Account Used to Initially Access the Cisco Unity Administrator
During the Cisco Unity Setup program, you are asked to choose the account that you want to use to administer Cisco Unity for initial setup of the system. You can choose the account that you used to install Cisco Unity, or you can choose another domain account (as long as it is a member of the Local Administrators group on the Cisco Unity server). The account you choose is automatically given access to the Cisco Unity Administrator, by association with a built-in account called Unity Installer_<server name>.
Advanced Settings Tool
The Advanced Settings Tool allows system administrators to safely edit many of the Cisco Unity registry settings. The tool gives a brief overview of each setting, limits edits to specific value ranges, and ensures that edits are consistent with the installed Cisco Unity version. For details, refer to the "Advanced Settings Tool" section in the "Utilities" chapter of the Cisco Unity Troubleshooting Guide. The guide is available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/tsg/index.htm.
Allowing Multiple Domain Accounts to Map to a Single Subscriber Account
To grant one or more domain accounts access to the Cisco Unity Administrator on one or more Cisco Unity servers without adding a new subscriber account on each server that an administrator needs to access, use the GrantUnityAccess utility. For details, refer to the "Granting Administrative Rights to Other Cisco Unity Servers" section in the "Network Settings" chapter of the Cisco Unity System Administration Guide. The guide is available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/sag/index.htm.
"All Ports Busy" Message in Event Notification Utility
A new error message—"All Ports Busy notification"—has been added to the Event Notification utility. The error message is generated when the voice server detects that all of the ports set to answer calls are busy.
Automatic Gain Control
Cisco Unity automatic gain control gives subscribers consistent message playback levels through the normalization of recordings. It is on by default, controlled by registry settings, and applied to voice samples after they have passed through all external hardware.
Bulk Edit Utility
Instead of changing subscriber settings on individual subscriber pages in the Cisco Unity Administrator, you can customize the settings for multiple subscribers at the same time by using the Bulk Edit utility. For example, you can change the settings for a group of subscribers associated with an extension range, a class of service, distribution list, or a phone system so that callers phoning these selected subscribers hear a particular language or are transferred to a different operator.
For information on using the utility, see the readme file provided in the BulkEdit.cab file in the Bulk Edit directory (the default location is C:\CommServer\Utilities). Note that the utility is supported by Cisco TAC, despite statements to the contrary in the readme file.
Bulk Logout Utility
When moving users in Exchange 5.5, you can use the Bulk Logout utility instead of DohPropTest to direct the Cisco Unity server(s) to log out of any mailboxes that you plan to move. Unlike DohPropTest, which allowed you to log Cisco Unity out of only one subscriber mailbox at a time, the Bulk Logout utility allows you to log Cisco Unity out of multiple subscriber mailboxes at once. For information on using the utility, refer to the "Moving Subscriber Mailboxes" section in the "Maintaining Cisco Unity" chapter of the Cisco Unity System Administration Guide. The guide is available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/sag/index.htm.
The BulkLogout.cab file is located in the Bulk Logout directory (the default location is C:\CommServer\Utilities). Note that the utility is supported by Cisco TAC, despite statements to the contrary in the readme file. In addition, the "Moving Subscriber Mailboxes" section in the Cisco Unity Administrator online Help incorrectly states that you do not need to log Cisco Unity out of Exchange 5.5 mailboxes before moving them. For details, see the "Errors" section under the "Documentation Updates" section.
Cisco Unity Customization Worksheets
Two worksheets have been added to Cisco Unity Customization Worksheets:
•
•
The Customization Worksheets are available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/wsheets/index.htm.
Cisco Unity Diagnostic Tool
The Cisco Unity Diagnostic Tool allows creating and viewing of diagnostic log files to troubleshoot problems. The tool replaces the diagnostic log functionality in Maestro Tools, and allows the system administrator or Cisco TAC staff to selectively run diagnostic traces at the macro and micro levels. It also allows the system administrator or Cisco TAC staff to create new log files on demand, to configure log settings, to quickly gather Microsoft Windows and Cisco Unity logs, and to disable all traces. For details, refer to the "Cisco Unity Diagnostic Tool" section in the "Utilities" chapter of the Cisco Unity Troubleshooting Guide. The guide is available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/tsg/index.htm.
Cisco Unity Import Utility
The Cisco Unity Import utility allows you to create multiple subscriber accounts at the same time, either by using information from Exchange mailboxes or from a comma-separated value (CSV) file. The following CSV column headers are either new or have new meanings: ALIAS, DOMAIN_LOCATION, NT40_ALIAS, PAGER1_NUMERIC_AFTER_DIALDIGITS, PAGER1_NUMERIC_DIAL_DELAY, PAGER1_NUMERIC_PHONE_NO, PAGER1_TEXT_SMTP_ADDRESS, PAGER1_TEXT_AFTER_DIALDIGITS, SUBSCRIBER_TYPE, and UPDATE_SUBSCRIBER_ACCOUNT.
For details, refer to the "Preparing for a CSV Import" section in the "Creating Subscriber Accounts" chapter of the Cisco Unity System Administration Guide. The guide is available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/sag/index.htm.
Cisco Unity Visual Messaging Interface
The Cisco Unity Visual Messaging Interface (VMI) website lets subscribers listen to, compose, reply to, forward, and delete voice messages from a "virtual" Inbox. A subscriber can access Cisco Unity VMI at the following URL: http://<server name>/web/vmi. Note that the Cisco Unity VMI is not available across a firewall.
To view the Cisco Unity VMI pages, the computer that a subscriber uses to access the site must be configured so that:
•
•
When accessing Cisco Unity VMI over a modem connection for the first time, note that the Cisco Unity VMI file is more than 1 MB in size and, therefore, may take longer for a subscriber to download than expected. Detailed instructions on using Cisco Unity VMI are available to subscribers in online Help.
The Cisco Unity VMI is a class of service licensed feature. For information on setting it up for subscribers, refer to the "Class of Service Licensed Features Settings" section in the "Class of Service Settings" chapter of the Cisco Unity System Administration Guide. The guide is available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/sag/index.htm. Establish trusts across domains so that subscribers do not have to log on each time that they want to play a message.
The Cisco Unity VMI is a system key-controlled feature and can be accessed only if it is purchased.
Delete Voice Messages Only Option
The Cisco Unity conversation offers subscribers the option of deleting only old voice messages, or all old messages—including e-mail and fax messages—from the Deleted Items folder in Outlook. For details, refer to the "Checking Messages" chapter of the Cisco Unity User Guide. The guide is available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/ug/index.htm.
Enhanced Failover
With the appropriately enabled system key, you can set up a secondary Cisco Unity server for the enhanced failover feature. The primary Cisco Unity server replicates subscriber data on the secondary server at configurable intervals. When the primary server becomes inactive (for example, when you perform maintenance on the server), the secondary server takes over its functions. This feature can be enabled only if you purchase and install an upgrade for the system key.
Cisco Unity version 3.1(2) is required for enhanced failover. To use this feature, you must upgrade from Cisco Unity version 3.1(1) to 3.1(2).
Information on installing and maintaining failover is included in the Cisco Unity Installation Guide, the Cisco Unity integration guides, and the Cisco Unity System Administration Guide. The guides are available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/index.htm.
GrantUnityAccess Utility
GrantUnityAccess is a command line utility, located on the Cisco Unity server in the directory in which Cisco Unity was installed (the default location is C:\CommServer). You can use the GrantUnityAccess utility to:
•
•
The Cisco Unity System Administration Guide is available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/sag/index.htm.
Identified Subscriber Messaging
The Subscribers Are Identified as Message Senders Only If They Log On box on the Configuration > Settings page in the Cisco Unity Administrator allows identified subscriber messaging to be disabled system-wide. The field is applicable only if the phone system provides caller and called-party information to Cisco Unity.
Increased Class of Service Granularity
The class of service (COS) system access settings specify which tasks, if any, that subscribers—including other system administrators—can perform in the Cisco Unity Administrator. By using the new fields on the Subscribers > Class of Service > System Access page in the Cisco Unity Administrator, an administrator can customize access to Cisco Unity in several ways. For example, an administrator can:
•
•
•
For more information, refer to the "Class of Service System Access Settings" section in the "Class of Service Settings" of the Cisco Unity System Administration Guide. The guide is available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/sag/index.htm.
Moving Subscribers in Exchange 2000
It is now possible to move subscriber mailboxes in Exchange 2000 without having to use the DohPropTest or Bulk Logout utilities to direct the Cisco Unity server(s) to log out of the mailboxes that you plan to move. (The same is not true, however, when you move subscriber mailboxes in Exchange 5.5. For details, see the "Bulk Logout Utility" section.)
The following types of Exchange 2000 mailbox moves are supported:
•
•
•
You are not required to shut down the Cisco Unity server or exit the software to move subscribers between Exchange servers. For more information, refer to the "Moving Subscriber Mailboxes" section in the "Maintaining Cisco Unity" chapter of the Cisco Unity System Administration Guide. The guide is available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/sag/index.htm.
Private Messages Are Announced
When a message is marked private, the Cisco Unity conversation notifies the subscriber during the message summary.
Speed Control During Message Playback
The Cisco Unity conversation lets subscribers toggle among the following speed settings while listening to a message over the phone:
Slow playback.
Slower playback.
Fast playback.
Faster playback.
For more information about the speed control options available with Cisco Unity, refer to the "To Change Playback Speed" section in the "Changing Recording and Playback Settings" chapter of the Cisco Unity User Guide. The guide is available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/ug/index.htm.
Trivial Subscriber Phone Password Check
You can set up Cisco Unity to confirm that the digits in the phone passwords that subscribers use to log on to Cisco Unity are not consecutive (for example, 1234). For more information, refer to the "Phone Password Settings" section in the "Account Policy Settings" chapter of the Cisco Unity System Administration Guide. The guide is available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/sag/index.htm.
Installation and Upgrade Notes
For detailed information on upgrading to Cisco Unity version 3.1, refer to the Cisco Unity Installation Guide, available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/inst/index.htm.
Failover and AMIS: Data Is Not Automatically Replicated Between Servers
With primary and secondary servers set up for failover, AMIS restriction table settings are currently not replicated because they are stored in the registry. As a result, you must manually set the same AMIS restriction table settings on both servers. For more information, refer to the "AMIS Delivery Options Settings" section in the "AMIS Networking" chapter of the Networking in Cisco Unity guide. The guide is available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/net/index.htm.
IE 5.5 Must be Reinstalled on Cisco Unity Servers Purchased from Cisco or a Cisco Reseller
Cisco Unity version 3.1(1) requires Microsoft Internet Explorer (IE) version 5.5 and IE 5.5 Service Pack 2.
Cisco Unity baseline systems—servers purchased from Cisco or a Cisco reseller that are shipped with IE version 5.50.4134.0600 and other software preinstalled—do not have IE 5.5 Service Pack 2 preinstalled. (The About box erroneously reports that Service Pack 2 has been installed.)
As a result, if you are installing a baseline system, you must install IE version 5.50.4807.2300 by using the Internet Explorer 5.5 compact disc that ships with Cisco Unity. The later version includes Service Pack 2.
Note
To install IE 5.5 and IE 5.5 Service Pack 2
Step 1
Step 2
Step 3
Step 4
Rerunning the Cisco Unity Setup Program When Failover Is Configured
If you plan to rerun the Cisco Unity Setup program (for example, to add text-to-speech languages) and failover is configured, you must do a series of procedures in a specific order to keep failover working. See the "Rerunning the Cisco Unity Setup Program When Failover Is Configured" section.
Upgrade Effect on Diagnostic Traces and the Dialogic Quiet Parameter
Diagnostic traces that were set before an upgrade are not preserved and must be reset after the upgrade.
The Dialogic quiet parameter is preserved in an upgrade only if the voice card software is not reinstalled during the Cisco Unity Setup program. If the Install Voice Card Software check box is checked during Setup, the quiet parameter will be lost and must be reset after the upgrade.
Upgrading from Cisco Unity Version 2.x
Customers with Cisco Unity versions earlier than 2.3(4.104) must get a new system key to run Cisco Unity version 3.1.
Customers with Cisco Unity version 2.3(4.104) or later need an activation code to upgrade the system key during the Cisco Unity Setup program.
Using Japanese Text to Speech
If you set up Japanese text to speech, confirm that:
•
•
If you make any changes, restart the Cisco Unity server.
Installing an External Modem on a Cisco MCS-7835
Do the following procedure for a Cisco Unity system installed on a Cisco MCS-7835. An external modem requires a serial port connection. U.S. Robotics modems are recommended.
To install an external modem on a Cisco MCS-7835
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Limitations and Restrictions
Multiple Cisco Unity Servers Integrated with a Networked Phone System
The following limitations exist when more than one Cisco Unity server is integrated with a networked phone system. (On a networked phone system, subscribers can dial an extension rather than a full phone number when they call someone who is at another location on the phone network.)
Automated attendant transfers to networked Cisco Unity servers
When setting up Digital Networking to work with a single, global directory and networked phone system, the default settings for the automated attendant allow transfers only to subscribers associated with the local Cisco Unity server.
If you want to set up the automated attendant so that callers can be transferred to subscribers associated with multiple Cisco Unity servers in the same dialing domain, refer to the "Networked Phone Systems" section in the "Digital Networking" chapter of the Networking in Cisco Unity guide. The guide is available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/net/index.htm.
Call transfer settings unavailable
When calls are transferred from the automated attendant or directory assistance to subscribers not associated with the local server, the transfers are automatically handled by the phone system (release to switch)—rather than by Cisco Unity (supervised transfer)—even if these subscribers are set up for supervised transfers. Call screening, call holding, and announce features are not available on these calls.
For information, refer to the "Networked Phone Systems" section in the "Digital Networking" chapter of the Networking in Cisco Unity guide. The guide is available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/net/index.htm. Also refer to the "Directory Handler Search Options Settings" section in the "Directory Handler Settings" chapter of the Cisco Unity System Administration Guide. The guide is available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/sag/index.htm.
Subscriber ID unavailable
When a subscriber calls another subscriber who is associated with a different Cisco Unity server, and if the call is forwarded to voice mail, Cisco Unity cannot identify who left the message. Instead, the message is handled as though it came from an unidentified caller.
Subscriber Lookups Fail to Find Subscriber Names in Japanese
When a subscriber name is entered in Japanese on the Add Subscriber Page in the Cisco Unity Administrator on a fully localized Japanese version of Cisco Unity, callers cannot find the subscriber name by using directory assistance (pressing 555).
In addition, subscribers cannot easily address messages to a subscriber with a Japanese name in spelling mode; instead, subscribers should address messages by using the subscriber extension.
When a subscriber name is entered in English on the Add Subscriber Page in the Cisco Unity Administrator on a fully localized Japanese version of Cisco Unity, Cisco Unity does not exhibit this behavior. For more details, refer to caveat CSCdv63037. (If you have an account with Cisco.com, you can use Bug Toolkit to find caveats of any severity for any release. Bug Toolkit is available at the website http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.)
Windows Terminal Services
For information, refer to the Technical Tips website at http://www.cisco.com/warp/customer/788/AVVID/vmum.shtml.
Caveats
This section describes severity 1, 2, and select severity 3 caveats.
If you have an account with Cisco.com, you can use Bug Toolkit to find caveats of any severity for any release. Bug Toolkit is available at the website http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.
Open Caveats—Release 3.1(1)
Table 3 lists possible unexpected behaviors by Cisco Unity 3.1(1).
Table 3 Cisco Unity Release 3.1(1) Open Caveats
CSCae08096
The fail-safe prompt "The system is not available to process your call, please try again later" is heard when Cisco Unity is called, and an AvPhraseServer_MC error is logged in the Application event log.
This problem has been seen in Cisco Unity versions 2.4(6) and later, and is due to AvPhraseServerSvr.dll not being registered properly.
Workaround
1.
2.
CSCdu26009
Using the directory handler to search for a subscriber whose last name begins with A, B, or C results in the fail-safe conversation when the Example Administrator is listed in the subscriber directory. When the Example Administrator is the first match on the directory handler search, the fail-safe conversation is heard immediately.
Workaround
Do not list the Example Administrator in the subscriber directory.
CSCdu37182
IMALEx_MC: Error while trying to log on to MAPI mailbox on a system running Exchange 5.5.
Workaround
Stop and restart the UMR service.
CSCdu59265
Cisco Unity is unable to create Windows NT accounts, and generates the error message "An unrecognized error has occurred." When Cisco Unity is a Windows 2000 member server installed in a Windows NT 4 domain, and the primary domain controller that was active when Cisco Unity was installed is made into a backup domain controller or taken offline, Cisco Unity still has a pointer to the primary domain controller. This causes Windows NT account creation to fail when adding new subscribers.
Workaround
Bring the primary domain controller back online. If this is not possible, contact Cisco TAC to obtain a patch.
CSCdu74580
In the Cisco Unity Administrator, on the Subscribers > Account Policy > Phone Password Restrictions page, the Number of Passwords to Remember option under Phone Password Uniqueness does not work. Cisco Unity will not recall the last password used, so the same password can be used repeatedly.
There is no workaround.
CSCdv00319
The Modify Private List dialog box is missing Next and Previous buttons for subscriber Private List pages when they are sorted by display name.
Workaround
Sort the list by criteria other than display name.
CSCdv04296
Cisco Unity loses access to SQL under a heavy load on a large-port system, or after importing a large database into Cisco Unity 3.0 running on Exchange 2000, then adding a subscriber by using the Cisco Unity Administrator.
The following conditions can result:
•
•
•
•
There is no workaround. There appears to be a bug in Microsoft SQL Server. We are working with Microsoft on this issue.
CSCdv16990
In the Cisco Unity Administrator, on the Call Transfer page, the option Yes, Ring Subscriber's Extension under Transfer Incoming Calls to Subscriber's Phone is added to new subscriber records as Yes, Ring Subscriber at This Number.
There is no workaround.
CSCdv20400
A subscriber is unable to add any subscribers to a private list. When the subscriber opens his Private Lists page, the following error is displayed: "Problems with this web page might prevent it from displaying properly or functioning properly."
There is no workaround. Unable to reproduce at this time.
CSCdv23449
When accessing the Import utility, it is not always displayed in the GUI language that was selected at the time of installation. The display depends on the order in which the localized versions were built and on which GUI language was selected.
Workaround
1.
2.
CSCdv37418
The Cisco Unity Server Configuration wizard fails to accept the correct password for the installation account.
Workaround
1.
2.
3.
4.
5.
CSCdv57693
While trying to install the Sentinel system driver, Windows installer returns failure code1603.
Workaround
1.
2.
3.
Caution
4.
5.
6.
CSCdv59460
A Cisco Unity upgrade fails with the following error: "Setup is unable to upgrade application data." This may happen on an upgrade of Cisco Unity version 3.0 if the Cisco Unity Configuration mailstore connector has been removed prior to the upgrade.
Workaround
Confirm that Cisco Unity is connected to a mailstore before proceeding with the upgrade, then run the Cisco Unity Server Configuration wizard again.
CSCdv61625
A subscriber extension remains in the subscriber template and cannot be assigned to another subscriber. The extension-in-use error message appears, even though the extension is not in use by a subscriber.
Workaround
Run the Dbwalker utility.
CSCdv65543
The Exchange 2000 Gateway fails to install with the following error: "Automation error A constraint violation occurred." This happens on Exchange 2000 servers that have been upgraded from Exchange 5.5.
Workaround
1.
2.
3.
4.
CSCdv66725
During the Cisco Unity Server Configuration wizard, the error "The Cisco Unity System Profile could not be created" appears. The problem occurs when Cisco Unity is installed with off-box Exchange 2000.
Workaround
Install the Exchange System Manager on the Cisco Unity server, and rerun the Server Configuration wizard.
CSCdv67899
On a new Cisco Unity system, the class of service for the default subscriber is set to add ViewMail for all subscribers. Subscribers cannot be added if the customer did not purchase any ViewMail seats. An error message appears, stating that not enough licenses are available.
Workaround
Remove ViewMail from the default subscriber class of service.
CSCdv69250
Transfers to a subscriber whose extension has recently changed causes the old number to be rung instead. If on the Subscribers > Call Transfer page, the setting Yes, Ring Subscriber's Extension is selected prior to the extension being changed on the Profile page, after the extension has been changed, the Yes, Ring Subscriber at This Number option is now selected, and the old extension is displayed. The setting Yes, Ring Subscriber's Extension reflects the new extension.
Workaround
Select Yes, Ring Subscriber's Extension for subscribers, or use BulkEdit to reset settings for all subscribers.
CSCdv69328
When the Indicator Lamp field on the Subscribers > Messages page is set to False, the subscriber's MWI lamp does not light. Checking the Use MWI for Message Notification check box and saving do not resolve the problem.
Workaround
Delete the subscriber and reimport.
CSCdv69341
The web-based Status Monitor has a memory leak. If the web-based Status Monitor has been open for a long period of time, Cisco Unity may slow down, lock up, or show additional unusual symptoms.
Workaround
Shut down the web-based Status Monitor when it is not in use, or use StatusMonitor.exe in the Tools directory.
CSCdv81855
The Cisco Unity 3.1 Setup program hangs while copying MSCAL.OCX.
Workaround
Restart the Cisco Unity server, and rerun the Setup program.
CSCdv81868
Setup fails to run configuration scripts 17, 18, and Unitydbex.sql. The following error message appears: "Setup was unable to configure default settings on your system. You may continue setup process."
When the user clicks Continue, setup completes. However, on restart, Cisco Unity will not start because Avlogmanager unregisters itself.
Workaround
Restart the Cisco Unity server a second time.
CSCdv91192
Cisco Unity accounts that have the class of service to administer Cisco Unity but do not have sufficient local administrator rights on the box are unable to import or add users by using the Cisco Unity Administrator. This happens only on Exchange 5.5 systems. The error message in the Event log is: "Exception occurred and handled in File :\Commsvr\Sources\SA\AvSaDbConn\AvSaDbSession.cpp at Line: XXXX - Error : 80004005H."
Workaround
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Caution
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CSCdw00710
ViewMail error message "UpdateRegistryFromResource failed" when trying to listen to a message through ViewMail, and the user is unable to uninstall ViewMail. The ViewMail build in use is 3.0(1.20) on a Dell workstation with Windows 2000 Professional, Service Pack 2, and Outlook 2000.
Workaround
Log on to the subscriber workstation as the local Administrator account (not into the domain), and configure Outlook to use the Domain user.
CSCdw04464
When attempting to import a subscriber Exchange record that contains quotation marks or an apostrophe by using Avimport or Cisco Unity Administrator Import via Exchange, the Cisco Unity Administrator Subscriber Profile fields are not populated.
Workaround
Remove the quotation marks or apostrophe from the subscriber Exchange record, and reimport it.
CSCdw06277
When an alternate extension ID is called directly and the extension forwards to voice mail, the opening greeting plays rather than the greeting of the subscriber who owns the alternate extension ID.
There is no workaround.
CSCdw14656
Imported distribution lists are deleted after approximately five minutes. This occurs on Cisco Unity versions 3.0(2) or 3.0(3).
Workaround
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CSCdw22615
Cisco Unity stops answering calls but appears to be running. Opening the System Administrator, Status Monitor, and other Cisco Unity tools does not work. The symptoms are much like CSCdv04296 (SQL Server Deadlock), but without events in the Application Event log. Before applying the workaround, confirm that you are not seeing that defect.
It is believed that this defect can happen on any version of Cisco Unity that uses TRaP. The defect is related to a bug in the Windows 9x RPC layer. This affects Cisco Unity because Cisco Unity communicates with the Windows 9x clients during TRaP (Telephony Record and Playback) calls. Windows Me is also affected because it is part of the Windows 9x operating system line. Microsoft is aware of this issue, and we are working with them to get a fix.
Workaround
Disable TRaP access for all subscribers who use Windows 9x as their operating system.
If most of the subscribers use Windows 9x, you can disable TRaP system-wide by doing the following procedure:
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Note
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CSCdw22942
RealSpeak TTS sends a stream of unintelligible audio during an e-mail that contains either a subject or a new line that begins with the word "Plants" or "Plant" followed by at least two more words. The infinite stream of audio does not happen all of the time. It may just stop reading the e-mail after the word "Plants." This can occur in Cisco Unity versions 2.4(6) and later.
The infinite audio stream stops only when the subscriber disconnects the call by hanging up.
There is no workaround other than avoiding playing an e-mail that produces this condition.
Documentation Updates
Errors
This section lists errors in the current Cisco Unity documentation and gives corrected information. The correct information will be incorporated in a future documentation release, or as otherwise noted.
Configuring a System That Includes Exchange 2000 and Exchange 5.5 Servers: Cisco Unity Installation Guide
In the Cisco Unity Installation Guide, the "Configuring a System That Includes Exchange 2000 and Exchange 5.5 Servers (Selected Systems Only)" section in the "Installing a Cisco Unity System" chapter assumes that all of the registry entries already exist. The following corrected version of the section includes information on which registry entries must be created.
You can skip this section if:
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If messages for Cisco Unity subscribers are stored on both Exchange 5.5 and Exchange 2000 servers, and if the Active Directory Connector uses a one-way connection agreement from Exchange 5.5 to Windows 2000, you need to create a new account in Exchange 5.5, change the account's permissions, and change selected Cisco Unity services to log on with this account. Otherwise, the Cisco Unity subscribers whose messages are stored in Exchange 5.5 will hear the fail-safe conversation when they try to listen to messages over the phone.
To configure a system that includes Exchange 2000 and Exchange 5.5 servers
Step 1
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If there is more than one Cisco Unity server in the Exchange site, create one Exchange 5.5 mailbox for each Cisco Unity server.
The Active Directory Connector replicates the mailbox to Active Directory as a disabled account.
Step 2
Step 3
Step 4
Step 5
Step 6
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Step 7
Caution
Step 8
Step 9
Step 10
Step 11
Information About Private Lists: Cisco Unity User Guide, ViewMail Online Help, and Cisco Unity Administrator Online Help and Field Help
Information about setting up and addressing private lists is incorrect in various locations of the Cisco Unity documentation. The following statements are true regarding private lists:
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Moving Subscriber Mailboxes: Cisco Unity Administrator Online Help
The Cisco Unity Administrator Online Help incorrectly indicates that you can move mailboxes in Exchange 5.5 and Exchange 2000 without first using Bulk Logout or DohPropTest to log Cisco Unity out of the mailboxes that you plan to move. Although this is true for Exchange 2000, it is not true for Exchange 5.5.
The correct procedures for moving mailboxes in Exchange 5.5 are available on in the "Moving Subscriber Mailboxes" section in the "Maintaining Cisco Unity" chapter of the Cisco Unity System Administration Guide. The guide is available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/sag/index.htm.
Changes
This section lists changes to the current Cisco Unity documentation. The changed information will be incorporated in a future documentation release, or as otherwise noted.
Backup and Restore: Cisco Unity System Administration Guide and Cisco Unity Troubleshooting Guide
The instructions for backing up and restoring Cisco Unity in the Cisco Unity System Administration Guide and in the Cisco Unity Troubleshooting Guide apply only to systems running on Exchange 5.5. For systems running on Exchange 2000, refer to Microsoft Backup and Restore recommendations.
Cisco Unity-CM TSP: Cisco Unity Integration Guides for Various Phone Systems
In all integration guides for Cisco Unity version 3.1(1), all references to the AV-Cisco TSP and to the AV-Cisco service provider should be Cisco Unity-CM TSP and Cisco Unity-CM service provider.
Omissions
This section lists new and additional information that is not included in the current Cisco Unity documentation. The new and additional information will be incorporated in a future documentation release, or as otherwise noted.
Creating the Installation, Service, and Administration Accounts If You Are Using Exchange 5.5 and the Cisco Unity Server Is Not the Domain Controller: Cisco Unity Installation Guide
In the "Installing a Cisco Unity System" chapter of the Cisco Unity Installation Guide, the sections on creating the installation, service, and administration accounts, and on setting permissions for those accounts assume that you have access to Active Directory Users and Computers either because you are using Exchange 2000 or because the Cisco Unity server is the domain controller. To create the accounts and set their permissions if Active Directory Users and Computers is not installed on the Cisco Unity server, do one of the following:
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Setting Active Directory Permissions for the Cisco Unity Installation and Service Accounts: Cisco Unity Installation Guide
In the "Installing a Cisco Unity System" chapter of the Cisco Unity Installation Guide, in the "Setting Active Directory Permissions for the Cisco Unity Installation and Service Accounts" section, the first procedure, "To add the installation and service accounts to the Local Administrators group," applies only if the Cisco Unity server is not a domain controller. If the server is a domain controller, do the following procedure instead.
To add the installation and service accounts to the Administrators group (only when the Cisco Unity server is a domain controller)
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
If you also created a service account, double-click its name.
Step 8
Step 9
Rerunning the Cisco Unity Setup Program When Failover Is Configured
If you plan to rerun the Cisco Unity Setup program and failover is configured, do the following 10 procedures, if applicable, in the order listed. Otherwise failover will stop working.
To confirm that the primary server is active
Step 1
Step 2
If the values are correct, skip to the "To disable automatic failover and failback" section.
If the values are reversed, continue with Step 3 to fail back to the primary server.
If Local Status or Remote Status contains any other value, see the "Maintaining Cisco Unity Failover" chapter of the Cisco Unity System Administration Guide, available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/sag/index.htm.
Step 3
Step 4
Step 5
To disable automatic failover and failback
Step 1
Step 2
Step 3
To disable SQL replication
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
If McAfee NetShield is installed on the Cisco Unity server, the virus-scan services must be disabled before you run the Cisco Unity Setup program, to speed up the installation process. (You re-enable the services after you run the Cisco Unity Setup program.)
To disable McAfee NetShield services on the secondary server
Step 1
Step 2
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Step 3
To run Cisco Unity Setup on the secondary server
Step 1
Step 2
Step 3
Step 4
Step 5
If you are changing licensed features, in the System Key dialog box, click Update or Initialize License Settings from Update File, and continue with Step 6.
Step 6
(When Cisco Unity was registered on Cisco.com, Cisco replied with an e-mail containing an attached file with an activation code for the system key. The instructions in the e-mail directed that the attached file be saved to a disk. For more information, refer to the "Cisco Unity Activation Code" section in the "Installing a Cisco Unity System" chapter of the Cisco Unity Installation Guide (available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/inst/index.htm).
Step 7
Step 8
Step 9
Step 10
Otherwise, uncheck the Install Voice Card Software check box.
Step 11
Step 12
Step 13
Australian English, New Zealand English, and Colombian Spanish are not available as text-to-speech (TTS) languages. To use one of these languages for your phone language, you must also install another language for your TTS language:
Also install English (United States) for TTS.
Also install English (United States) for TTS.
Also install Spanish (Spain) for TTS.
TTS is not available in Norwegian.
Step 14
Step 15
If McAfee NetShield is installed on the Cisco Unity server, the virus-scan services must be re-enabled now that you have run the Cisco Unity Setup program. You also need to exclude a directory from scanning so the Cisco Unity Administrator and ActiveAssistant will work properly.
To re-enable McAfee NetShield services on the secondary server and exclude a Cisco Unity directory from scanning
Step 1
Step 2
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Step 3
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Step 4
Step 5
Step 6
Step 7
Step 8
Step 9
Step 10
Step 11
Step 12
Step 13
To manually fail over to the secondary server while automatic failover and failback are disabled
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
To run the Cisco Unity Setup program on the primary (currently inactive) server
Step 1
Step 2
Step 3
To configure replication of the Cisco Unity database
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
Step 9
Step 10
Step 11
Step 12
Step 13
Step 14
Step 15
Step 16
Step 17
Step 18
Step 19
Step 20
Step 21
Step 22
Step 23
Step 24
Step 25
Step 26
Step 27
Step 28
Step 29
The UnityDb:UnityDb publication appears under the Publications folder.
Step 30
Step 31
Step 32
Step 33
Step 34
Step 35
Step 36
Step 37
Step 38
Step 39
Step 40
Step 41
Step 42
Step 43
Step 44
Step 45
Step 46
To re-enable automatic failover and failback
Step 1
Step 2
Step 3
Troubleshooting
Cisco Unity troubleshooting information can be found:
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Cisco Unity Demonstration System
Cisco TAC does not provide support for Cisco Unity demonstration systems.
Installing a Cisco Unity Demonstration System
When you run Cisco Unity Setup on a server that does not have a system key attached, you are asked to confirm that you want to install Cisco Unity as a demonstration system. Default license settings for a demonstration system are:
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In addition, the maximum message length on a demonstration system is 15 seconds.
Using a Dual Phone System Integration with a Cisco Unity Demonstration System
To integrate a Cisco Unity demonstration system with both Cisco CallManager and a traditional, circuit-switched phone system, you must update the Windows registry.
A dual phone system integration is not supported with Compaq servers.
To enable a dual phone system integration on a demonstration system
Refer to the "Assigning Dialogic Ports for a Dual Phone System Integration" appendix in the Cisco CallManager 3.0 Integration Guide, the Cisco CallManager 3.1 Integration Guide, or the Cisco CallManager 3.2 Integration Guide, available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/integuid/index.htm.
To return a demonstration system to a single IP phone system integration.
Step 1
The Cisco Unity Installation Guide is available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/inst.
Step 2
To return a demonstration system to a single traditional phone system integration
Step 1
Caution
Step 2
Step 3
HKEY_LOCAL_MACHINE\Software\ActiveVoice\MIU\1.0\ Initialization\ServiceProvider <x>
where <x> is a number. There are several subkeys with this name.
Step 4
Step 5
Step 6
Step 7
Step 8
Step 9
Step 10
Step 11
Step 12
Step 13
Converting a Cisco Unity Demonstration System to a Standard System
Do the following procedure after you have ordered and received a standard Cisco Unity system.
To convert a demonstration system to a standard system
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Cisco Unity Documentation
Table 4 Cisco Unity Documentation Set
Cisco Unity System Requirements, and Supported Hardware and Software
Available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/sysreq/index.htm and on the Cisco Documentation CD-ROM.
Cisco Unity Customization Worksheets
Available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm.
Cisco Unity Release Notes
Available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm and on the Cisco Documentation CD-ROM.
Also available on the Cisco Software Center website at http://www.cisco.com/cgi-bin/tablebuild.pl/unity.
Cisco Unity-CM TSP Release Notes
Available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/tsp/index.htm and on the Cisco Documentation CD-ROM.
Also available on the Cisco Software Center website at http://www.cisco.com/cgi-bin/tablebuild.pl/unity.
Cisco Unity Installation Guide
Available in print, on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm, and on the Cisco Documentation CD-ROM.
Cisco Unity integration guides for various phone systems
Available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm and on the Cisco Documentation CD-ROM.
Cisco Unity System Administration Guide
Available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm and on the Cisco Documentation CD-ROM.
Networking in Cisco Unity
Available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm and on the Cisco Documentation CD-ROM.
Cisco Unity Troubleshooting Guide
Available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm and on the Cisco Documentation CD-ROM.
Cisco Unity User Guide
Available in print, and on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm.
Cisco Unity at a Glance for Standard Conversation card
Available in print, and on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm.
Cisco Unity at a Glance for Optional Conversation 1 card
Available in print, and on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm.
Online Help
Available in:
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Cisco Unity white papers and application notes
Available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/whitpapr/index.htm and on the Cisco Documentation CD-ROM.
Translated Cisco Unity documentation
Pieces of the Cisco Unity documentation set are available in French and German on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/trans/index.htm and on the Cisco Documentation CD-ROM.
Obtaining Documentation
The following sections explain how to obtain documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at the following URL:
Translated documentation is available at the following URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation CD-ROM
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.
Ordering Documentation
Cisco documentation is available in the following ways:
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http://www.cisco.com/cgi-bin/order/order_root.pl
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http://www.cisco.com/go/subscription
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Documentation Feedback
If you are reading Cisco product documentation on Cisco.com, you can submit technical comments electronically. Click Feedback at the top of the Cisco Documentation home page. After you complete the form, print it out and fax it to Cisco at 408 527-0730.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, write to the following address:
Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you to
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You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to the following URL:
Technical Assistance Center
The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.
Inquiries to Cisco TAC are categorized according to the urgency of the issue:
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Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.
Cisco TAC Web Site
The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following URL:
All customers, partners, and resellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register:
http://www.cisco.com/register/
If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com registered user, you can open a case online by using the TAC Case Open tool at the following URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In addition, please have available your service agreement number and your product serial number.
AccessPath, AtmDirector, Browse with Me, CCIP, CCSI, CD-PAC, CiscoLink, the Cisco Powered Network logo, Cisco Systems Networking Academy, the Cisco Systems Networking Academy logo, Cisco Unity, Fast Step, Follow Me Browsing, FormShare, FrameShare, IGX, Internet Quotient, IP/VC, iQ Breakthrough, iQ Expertise, iQ FastTrack, the iQ Logo, iQ Net Readiness Scorecard, MGX, the Networkers logo, ScriptBuilder, ScriptShare, SMARTnet, TransPath, Voice LAN, Wavelength Router, and WebViewer are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and Discover All That's Possible are service marks of Cisco Systems, Inc.; and Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, the Cisco IOS logo, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Empowering the Internet Generation, Enterprise/Solver, EtherChannel, EtherSwitch, FastHub, FastSwitch, GigaStack, IOS, IP/TV, LightStream, MICA, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing, RateMUX, Registrar, SlideCast, StrataView Plus, Stratm, SwitchProbe, TeleRouter, and VCO are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries.
All other trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0110R)
Release Notes for Cisco Unity Release 3.1(1)
Copyright © 2002, Cisco Systems, Inc.
All rights reserved.
