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Table Of Contents
Release Notes for Cisco Unity Release 3.0(2)
System Requirements, and Supported Hardware and Software
Preventing and Recovering from the Nimda Virus
Supported Product Combinations for Cisco Unity, the AV-Cisco TSP, and Cisco CallManager
Determining the Software Version
Upgrading to Cisco Unity Version 3.0(2) from Version 3.0(1)
New and Changed Support—Release 3.0(2)
Cisco Unity Compact Disc Images Available on the Software Center Website
Exchange 2000 Enterprise Server
Service Packs Qualified by the Cisco Unity Quality Assurance Department
New and Changed Support—Release 3.0(1)
Additional RealSpeak TTS languages
Integration for Cisco CallManager 3.1(1) and later
Multiple Cisco CallManager Clusters
Users Homed on an Exchange 2000 Cluster
Traditional Phone System Integrations
Windows 2000 Server Mixed Mode and Native Mode Authentication
New and Changed Functionality—Release 3.0(2)
Cisco Unity Version 3.0(x) G.729a Prompts
No Limit on Private List Membership
New and Changed Functionality—Release 3.0(1)
Automated Attendant and Directory Assistance Transfers
Directory Handler Search Options
Exchange 2000 and Exchange 5.5 Circular Logging
Generate Reports from Persistent Database
Location Addressing Option Settings
SQL Database Directory Synchronization
TrimDisconnectTonesOnRecording Setting
Voice Networking and Dialing Plans
Choosing the Windows Account Used for Installing Cisco Unity
Active Directory Permissions Required
Exchange Permissions Required If the Organization Contains Only Exchange 2000 Servers
Exchange Permissions Required If the Organization Contains Only Exchange 5.5 Servers
Downgrading from SQL Server 2000 to MSDE 2000 on an Existing Cisco Unity 3.0 System
Problems Setting Up the Internet Voice Connector for Exchange 2000
Installing an External Modem on a Cisco MCS-7835
Multiple Cisco Unity Servers Integrated with a Networked Phone System
Resolved Caveats—Release 3.0(2)
Creating a Custom Mailbox Store: Help Reference in the Cisco Unity Installation Guide
Installing Outlook 2000: Cisco Unity Installation Guide
Message Notification Page: Field Help in the Cisco Unity ActiveAssistant
Network Settings: Field Table in the Cisco Unity System Administration Guide
Do Not Use Kill av*.* to Stop Cisco Unity
Installing Cisco Unity No Longer Requires Enterprise Administrators Permissions
Revised Cisco Unity Integration Guide for the Mitel SX-200 Phone System
Exchange Must be Running to Install Cisco Unity
G.711 and G.729a Codec Deployment
Using Optional Conversation 1 to Manage Messages by Phone
Ports Are Too Busy to Turn MWIs On and Off Promptly
Cisco Unity Demonstration System
Installing a Cisco Unity Demonstration System
Using a Dual Phone System Integration with a Cisco Unity Demonstration System
Converting a Cisco Unity Demonstration System to a Standard System
Obtaining Technical Assistance
Release Notes for Cisco Unity Release 3.0(2)
Revised October 4, 2001
These release notes describe upgrade instructions, new and changed support, new and changed functionality, limitations and restrictions, open and resolved caveats, and documentation updates for Cisco Unity™ Release 3.0(2).
Access the latest software upgrades for Cisco Unity on the Cisco Software Center website at http://www.cisco.com/cgi-bin/tablebuild.pl/unity.
Contents
These release notes contain the following sections:
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System Requirements, and Supported Hardware and Software
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System Requirements, and Supported Hardware and Software
Refer to Cisco Unity System Requirements, and Supported Hardware and Software at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/sysreq/index.htm.
Preventing and Recovering from the Nimda Virus
Refer to Cisco Unity: Interim Process for Preventing and Recovering from the Nimda Virus at http://www.cisco.com/warp/public/788/AVVID/nimda_fix_unity.html.
Supported Product Combinations for Cisco Unity, the AV-Cisco TSP, and Cisco CallManager
Cisco Unity version 3.0(2) has been qualified for the following product combinations with the AV-Cisco TSP and Cisco CallManager:
Table 1 Qualified Product Combinations
3.0(2)
3.0(2)
3.1(2)
3.0(2)
3.0(2)
3.1(1)
3.0(2)
1.0(0.39)
3.0(11)
For the most current list of all qualified product combinations of Cisco Unity, the AV-Cisco TSP, and Cisco CallManager—including combinations qualified since the release of Cisco Unity version 3.0(2)—refer to Cisco Unity System Requirements, and Supported Hardware and Software at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/sysreq/30_sysrq.htm.
Determining the Software Version
To determine the Cisco Unity version in use
Step 1
Step 2
Step 3
Step 4
To determine the AV-Cisco TSP version in use
Step 1
Step 2
Step 3
Upgrading to Cisco Unity Version 3.0(2) from Version 3.0(1)
Use a computer with a high-speed Internet connection to download the self-extracting patch file for Cisco Unity version 3.0(2) from the Software Center website.
To upgrade to version 3.0(2), you update the original Cisco Unity version 3.0(1) compact disc images with the Cspatch executable file. You can then make new compact discs to install the upgrade or install directly from updated disc images on the Cisco Unity server. If you plan to make new compact discs, use a computer with a read/write CD-ROM drive to do the following two procedures. Otherwise, do them on the Cisco Unity server.
Alternatively, you can download the five full Cisco Unity 3.0(2) compact disc images from the Software Center website (available after October 15, 2001) and install the upgrade from those disc images. The disc images contain only Cisco Unity. They do not contain any third-party software. The third-party software and an activation code (which is provided through the regular upgrade order process) are required to do an upgrade.
For information on upgrading from Cisco Unity version 2.x, refer to both of the following sources:
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•
To download the Cisco Unity version 3.0(2) self-extracting patch file
Step 1
Step 2
Step 3
Step 4
To upgrade to Cisco Unity version 3.0(2) from version 3.0(1)
Step 1
If you downloaded the five full Cisco Unity 3.0(2) compact disc images, skip to Step 7.
Step 2
Step 3
Step 4
If the patch process fails or is canceled, the 3.0(1) Cisco Unity Disc <N> images that you made in Step 1 are restored to their original state. Correct any problems, and begin again with Step 2.
Step 5
Step 6
Step 7
Step 8
Otherwise, browse to the location of the updated Cisco Unity Disc 1 image.
Step 9
Step 10
The Cisco Unity Installation Guide is available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity30/inst/index.htm.
New and Changed Support
New and Changed Support—Release 3.0(2)
Cisco Unity Compact Disc Images Available on the Software Center Website
If software is lost or a compact disc gets broken, the five full compact disc images for Cisco Unity 3.0(2) are available for download (after October 15, 2001) on the Software Center website at http://www.cisco.com/cgi-bin/tablebuild.pl/unity. The disc images contain only Cisco Unity. They do not contain any third-party software. The third-party software and an activation code (which is provided through the regular upgrade order process) are required to do an upgrade.
Dual NICs
Cisco Unity is qualified for dual network interface cards (NIC) configured in adaptive fault-tolerant mode. The recommended configuration is one NIC designated as primary and the other as secondary, with a single IP address (the NICs do not have individual IP addresses) and both cards connected to the same network.
Exchange 2000 Enterprise Server
Microsoft Exchange 2000 Enterprise Server is supported on the Cisco Unity server, for a U.S. English system only.
Service Packs Qualified by the Cisco Unity Quality Assurance Department
The following Microsoft Service Packs have been qualified by the Cisco Unity Quality Assurance department for use with Cisco Unity version 3.0(2):
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Windows 2000 Server
Localized versions of Microsoft Windows 2000 Server—in Japanese, French, German, Colombian Spanish, and Chinese—are supported.
Windows 2000 Advanced Server
Microsoft Windows 2000 Advanced Server is supported with installation of Service Pack 2, for a U.S. English system only.
New and Changed Support—Release 3.0(1)
ActiveFax Removed
ActiveFax was removed from Cisco Unity, as was the default Unaddressed Fax Messages public distribution list.
For a list of supported fax server software, refer to Cisco Unity System Requirements, and Supported Hardware and Software at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/sysreq/index.htm.
Additional RealSpeak TTS languages
RealSpeak text-to-speech (TTS) engines have been qualified with Cisco Unity for U.S. English, French, German, Spanish, and U.K. English.
To use TTS languages, your organization must have purchased text-to-speech e-mail licenses and installed the applicable languages. Refer to the "Installing Languages" section in the "Multiple Languages" chapter of the Cisco Unity System Administration Guide for information about customizing language settings for individual Cisco Unity components.
Typically, any phone language that you install can also be used as the TTS language with the following exceptions:
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If you have not yet installed the language(s) you need for text to speech, refer to the "Adding Languages" section in the "Upgrading a Cisco Unity 3.0 System" chapter of the Cisco Unity Installation Guide, available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity30/inst/index.htm.
AMIS
Support has been added for the AMIS analog protocol, allowing Cisco Unity to exchange voice messages with other AMIS-compliant voice messaging systems, such as Octel 250, Octel 350, Octel 100, Siemens PhoneMail, and Active Voice Repartee. OctelNet is not supported with Cisco Unity version 3.0(1). For information, refer to the "AMIS" and "Reports" chapters of the Cisco Unity System Administration Guide.
Integration for Cisco CallManager 3.1(1) and later
Cisco Unity can be integrated with Cisco CallManager version 3.1(1) and later.
Multiple Cisco CallManager Clusters
Cisco Unity can service multiple clusters of Cisco CallManager version 3.1(1) and later.
Multiple Extensions
Cisco Unity allows multiple IDs to be associated with each subscriber, supporting multiple line appearances and phone numbers that vary in length at different locations.
Simultaneous TTS sessions
Up to six concurrent sessions of either RealSpeak or TTS3000 are supported on a 48-port system.
Users Homed on an Exchange 2000 Cluster
Supported Cisco Unity configurations include users homed on an Exchange 2000 cluster. While this does not provide failover, it does protect Cisco Unity from Exchange failures, which helps increase the reliability and availability of the overall system.
At this time, Cisco Unity cannot be installed inside an Exchange 2000 cluster, and Exchange 5.5 clustering is not supported.
Traditional Phone System Integrations
The circuit-switched phone system integrations listed in Cisco Unity System Requirements, and Supported Hardware and Software at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/sysreq/index.htm are supported with Cisco Unity. The integrations are also qualified for a dual phone system integration with Cisco CallManager.
Windows 2000 Server Mixed Mode and Native Mode Authentication
Windows 2000 Server in mixed mode authentication is the default operating system for all Cisco Unity version 3.0 configurations. Support is provided for both mixed mode and native mode.
Windows NT versions 4.0 and earlier are not supported with Cisco Unity version 3.0.
New and Changed Functionality
New and Changed Functionality—Release 3.0(2)
Cisco Unity Version 3.0(x) G.729a Prompts
G.711 system prompts—for use with the G.711 codec—are the default system prompts for Cisco Unity. For systems using the G.729a codec, Cisco Unity G.729a system prompts can be downloaded from the Software Center website at http://www.cisco.com/cgi-bin/tablebuild.pl/unity. G.729a system prompts are available in all supported languages.
See the "G.711 and G.729a Codec Deployment" section for information on:
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•
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No Limit on Private List Membership
Private lists can contain an unlimited number of members.
New and Changed Functionality—Release 3.0(1)
Additional Cisco Branding
Cisco Unity branding is more consistent with other Cisco products.
Automated Attendant and Directory Assistance Transfers
Transfers from the automated attendant and directory assistance have been enhanced for configurations where two or more Cisco Unity servers are connected to a single, corporate-wide directory in which the Cisco Unity servers are integrated with a networked phone system.
By adding the Cisco Unity servers to a dialing domain, callers who reach the opening greeting of your organization can dial the extension of any subscriber or look up any subscriber in directory assistance; the call is transferred regardless of which Cisco Unity server in the dialing domain the subscriber is associated with. However, in some cases, call transfer settings will be unavailable.
For information, see the "Automated attendant transfers to networked Cisco Unity servers" section. Also refer to the following sections in the Cisco Unity System Administration Guide: "With a Single Directory" in the "Digital Networking" chapter, and "Directory Handler Search Options Settings" in the "Directory Handler Settings" chapter.
Cisco Unity URLs
Use the following URLs to access the Cisco Unity Administrator and the ActiveAssistant:
To access the Cisco Unity Administrator.
To access the ActiveAssistant.
Directory Handler Search Options
Cisco Unity allows two choices for directory handler searches:
For information, refer to the "Directory Handler Search Options Settings" section in the "Directory Handler Settings" chapter of the Cisco Unity System Administration Guide.
Event Notification Utility
The Cisco Unity Event Notification utility is enabled by default.
Exchange 2000 Connector
Cisco Unity uses Exchange 2000 Server as the backbone of its digital networking, message storage, and corporate directory. This includes the Active Directory connector to synchronize directory information with the SQL database.
Exchange 2000 is the default shipping platform; however, customers have the option to order systems with either Exchange 2000 or Exchange Server 5.5.
Exchange 5.5 Connector
The Exchange 5.5 connector provides a synchronization mechanism between the SQL database and the Exchange 5.5 directory. Adds, moves, and changes are replicated between Cisco Unity and the Exchange directory, allowing single administration of users.
Exchange 2000 and Exchange 5.5 Circular Logging
Circular logging is off by default in Exchange 2000, and it is on by default in Exchange 5.5.
When circular logging is on, the disk drive does not fill up with logs. However, once the log cycles, changes that were overwritten cannot be recovered.
When circular logging is off, better disaster recovery is possible, if managed correctly. However, if the Exchange information is not periodically backed up, the logs will continue to grow until the disk drive is full. A full disk drive can cause serious system performance problems.
For more information, refer to the article "XADM: How Circular Logging Affects the Use of Transaction Logs" (article ID Q147524) on the Microsoft Product Support Services website.
Extension Remapping
Cisco Unity provides the ability to convert the calling numbers and forwarding numbers of calls that it handles to the extensions of your choice. The feature is useful when the phone system cannot map multiple extension numbers on a subscriber phone to a single Inbox. The feature is qualified for supported Cisco CallManager, NEC, Avaya, and Nortel integrations.
For information, refer to the appendix "Remapping Extension Numbers" in the Cisco Unity integration guide for your phone system.
Generate Reports from Persistent Database
The first phase of the reports re-architecture contains performance improvements that allow Cisco Unity to provide two types of reports:
Log-based
Data included in log-based reports reflects the activity of a particular Cisco Unity entity or event over a period of time. Cisco Unity automatically gathers and stores data that is used in log-based reports every 30 minutes. You specify how long Cisco Unity stores the data in the Cleanup Interval for Logger Data Files field on the System > Configuration > Settings page in the Cisco Unity Administrator. For example, if you set the field to 3, a log-based report will reflect activity for the last three days, even if you specified more than three days in the time range for the report.
Snapshot
Data included in snapshot reports reflects the status of a particular Cisco Unity entity at the time you generate a report. You do not specify a time range for a snapshot report. For large systems, snapshot reports may take a significant amount of time to generate.
Installer Account
You may install Cisco Unity by using any account with the applicable Windows and Exchange rights and permissions. When the installation process is complete, the account that you used to install Cisco Unity is automatically given proper security rights to access the Cisco Unity Administrator. The purpose of the installer access rights is to allow you to create new Cisco Unity subscribers for initial setup, including subscribers who will administer Cisco Unity. See the "Choosing the Windows Account Used for Installing Cisco Unity" section.
Location Addressing Option Settings
The Location Addressing Option settings in the Cisco Unity Administrator allow you to select the scope of the search performed when Cisco Unity looks for a matching subscriber or presents a list of subscribers, as in the following situations:
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For information, refer to the "Location Addressing Option Settings" section in the "Network Settings" chapter of the Cisco Unity System Administration Guide.
MIU Factoring
This architectural change allows Cisco Unity to be extended to other call-control and media-streaming protocols, such as SIP, RTP, and H.323. MIU factoring also provides more rapid response time for IP and traditional phone system integrations.
Performance Enhancements
Cisco Unity enhancements reduce performance bottlenecks in logging and core services.
Pre-MTA Queue
This change allows Cisco Unity to take voice messages while the e-mail system or network is off line. It also allows subscribers basic access to their voice messages while the e-mail system is off line.
Process Factoring
With some exceptions, Cisco Unity has been a single process with multiple threads. Failure in any area required a restart of the entire application. Process factoring begins the effort to allow Cisco Unity to run as a coherent collection of processes, each of which can be maintained separately.
With the Cisco Unity 3.0(1) release, each process has its own LogMgr and writes its own diagnostic log file. MaestroTools continues to provide direction for all logging, including instructions to each instance of LogMgr to cycle logs when the logs exceed their allowed size.
SQL Database Directory Synchronization
Cisco Unity directory information is synchronized with the existing Active Directory or Exchange 5.5 directory by using Cisco Unity connectors. Cisco Unity supports a Global Address List (GAL) of 100,000 users while maintaining current performance levels of the telephone user interface (TUI) in a networked configuration. This allows installations where the GAL is very large and Cisco Unity subscribers are a subset of the GAL.
TrimDisconnectTonesOnRecording Setting
The TrimDisconnectTonesOnRecording setting is located in the [Configuration] section of the phone system configuration .ini file.
TrimDisconnectTonesOnRecordings is set to 1 TRUE by default for all Mitel and Nortel integrations, and to 0 (zero) FALSE by default for all other configurations. Setting TrimDisconnectTonesOnRecordings to 1 causes it to be TRUE, and trimming occurs. This also requires a valid Switch Disconnect Tone in the phone system configuration .ini file.
If a Cisco Unity system has been upgraded from an earlier version and is using an older phone system configuration .ini file, the TrimDisconnectTonesOnRecordings setting may need to be added manually. In the Mitel and Nortel phone system configuration files, the definitions for Switch Disconnect Tone and CO Disconnect Tone are predefined.
Refer to the Cisco Unity integration guide for your phone system for the applicable settings.
Voice Networking and Dialing Plans
Cisco Unity provides dialing domains and alternate extensions, which are primarily useful in organizations with two or more Cisco Unity servers connected to a single, corporate-wide directory. With these enhancements, the number that a subscriber dials when addressing a message to a subscriber associated with another Cisco Unity server is the same number the subscriber uses when calling. For information, refer to the "With a Single Directory" section in the "Digital Networking" chapter of the Cisco Unity System Administration Guide.
Alternate extensions also have other purposes beyond their use in Digital Networking, such as handling multiple line appearances on subscriber phones. For information, refer to the "Subscriber Alternate Extension Settings" section in the "Subscriber Settings" chapter of the Cisco Unity System Administration Guide.
Installation Notes
Choosing the Windows Account Used for Installing Cisco Unity
The local system account owns most Cisco Unity services. The Windows account with which you log on to install Cisco Unity owns the rest. Changing the owner or the password for each of the Cisco Unity services is time consuming, so choose an account that you do not intend to change regularly. You may even want to create an account whose sole purpose is to be the owner of the Cisco Unity services.
The following table lists Cisco Unity services and the account that owns each.
Cisco Unity Setup creates a number of Cisco Unity objects in Active Directory and in Exchange, so the account with which you log on must have proper security access to perform the necessary operations.
You can use the same account to install Cisco Unity as you use to install Exchange on the Cisco Unity server.
If you are installing more than one Cisco Unity server in a site, you can use the same account to install Cisco Unity software on all of them.
Active Directory Permissions Required
The account with which you log on to Windows must:
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User Rights Required
The account with which you log on to Windows to connect to the directory must:
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Exchange Permissions Required If the Organization Contains Only Exchange 2000 Servers
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If you installed Exchange on the Cisco Unity server and used the same account that you used to install Exchange on other servers, the account already has this permission.
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Exchange Permissions Required If the Organization Contains Only Exchange 5.5 Servers
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To accommodate customers' security concerns, this permission is no longer strictly required. Without the permission, you cannot use the Cisco Unity Administrator to create Cisco Unity subscribers and, therefore, Exchange mailboxes and Windows accounts. However, you can add Internet subscribers from Cisco Unity (which do not require Exchange mailboxes or Windows accounts), and you can still import subscribers from Exchange.
Caution
Exchange Permissions Required If the Organization Contains Both Exchange 2000 and Exchange 5.5 Servers
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If you want both Exchange 2000 and Exchange 5.5 users to be Cisco Unity subscribers:
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Active Directory Permissions Required If the Account Is Not a Member of the Enterprise Administrators Group
If you prefer that the account used to connect to the directory have the minimum permissions possible (instead of being a member of the Enterprise Administrators group), grant the account the following permissions:
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–
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If you created custom organizational units or you want to choose another location for subscribers, distribution lists, or both, grant the account the same permissions in the custom organization units.
Downgrading from SQL Server 2000 to MSDE 2000 on an Existing Cisco Unity 3.0 System
Licensing for Cisco Unity version 3.0 requires that you install Microsoft SQL Server 2000 Desktop Engine (MSDE 2000) on systems with 16 ports or fewer. If you installed Microsoft SQL Server 2000 Standard Edition on a system with 16 ports or fewer, you need to downgrade to MSDE 2000 before Cisco TAC will provide support for the system.
To downgrade from SQL Server 2000 to MSDE 2000
Step 1
Step 2
Step 3
Install MSDE 2000 and Enterprise Manager by doing the two MSDE 2000 procedures in the "Installing SQL Server 2000 or MSDE 2000" section in the "Installing a Cisco Unity System" chapter of the Cisco Unity Installation Guide. (The Cisco Unity Installation Guide is available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity30/inst.)
Step 4
Step 5
Step 6
Installing Outlook 2000
Microsoft Outlook 2000 is incompatible with Exchange 5.5 and Exchange 2000. Outlook 2000 and Exchange should not be installed together on the Cisco Unity server. For more information, see the "Installing Outlook 2000: Cisco Unity Installation Guide" section under "Documentation Updates: Errors."
Problems Setting Up the Internet Voice Connector for Exchange 2000
While setting up the Internet Voice Connector for Exchange 2000, you may encounter the following problems after running the Internet Voice Connector installation program:
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A possible cause for both problems is that the Internet Voice Connector installation program failed to register the dynamic-link libraries (DLLs) and ActiveX controls in the registry that are needed to set up the Exchange 2000 Voice Gateway.
Run <Exchange Dir>\VoiceGateway\bin\other\registerAll.bat to register the DLLs and ActiveX controls.
Installing an External Modem on a Cisco MCS-7835
Do the following procedure for a Cisco Unity system installed on a Cisco MCS-7835. An external modem requires a serial port connection. U.S. Robotics modems are recommended.
To install an external modem on a Cisco MCS-7835
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Limitations and Restrictions
Multiple Cisco Unity Servers Integrated with a Networked Phone System
The following limitations exist when more than one Cisco Unity server is integrated with a networked phone system. (On a networked phone system, subscribers can dial an extension rather than a full phone number when they call someone who is at another location on the phone network.)
Automated attendant transfers to networked Cisco Unity servers
When setting up Digital Networking to work with a single, corporate-wide directory and networked phone system, the default settings for the automated attendant allow transfers only to subscribers associated with the local Cisco Unity server.
If you want to set up the automated attendant so that callers can be transferred to subscribers associated with multiple Cisco Unity servers in the same dialing domain, refer to the "With a Single Directory" section in the "Digital Networking" chapter of the Cisco Unity System Administration Guide.
Call transfer settings unavailable
When calls are transferred from the automated attendant or directory assistance to subscribers not associated with the local server, the transfers are automatically handled by the phone system (release to switch)—rather than by Cisco Unity (supervised transfer)—even if these subscribers are set up for supervised transfers. Call screening, call holding, and announce features are not available on these calls.
For information, refer to the following sections in the Cisco Unity System Administration Guide: "With a Single Directory" in the "Digital Networking" chapter, and "Directory Handler Search Options Settings" in the "Directory Handler Settings" chapter.
Subscriber ID unavailable
When a subscriber calls another subscriber who is associated with a different Cisco Unity server, and if the call is forwarded to voice mail, Cisco Unity cannot identify who left the message. Instead, the message is handled as though it came from an unidentified caller.
Windows Terminal Services
For information, refer to the Technical Tips website at http://www.cisco.com/warp/customer/788/AVVID/vmum.shtml.
Caveats
This section describes only severity 1 and 2 caveats.
If you have an account with Cisco.com, you can use Bug Navigator II to find caveats of any severity for any release. Bug Navigator II is available at the website http://www.cisco.com/support/bugtools/bugtool.shtml.
Open Caveats—Release 3.0(2)
Table 3 lists possible unexpected behaviors by Cisco Unity 3.0(2).
Resolved Caveats—Release 3.0(2)
Documentation Updates
Errors
This section lists errors in the current Cisco Unity documentation. The correct information will be incorporated in a future documentation release, or as otherwise noted.
Creating a Custom Mailbox Store: Help Reference in the Cisco Unity Installation Guide
In the "Creating Organizational Units and a Mailbox Store (Exchange 2000 Only)" section in the "Installing a Cisco Unity System" chapter of the Cisco Unity Installation Guide, Release 3.0(1), you are referred to Active Directory Users and Computers Help for more information. This is incorrect. Instead, refer to Exchange 2000 Help.
Installing Outlook 2000: Cisco Unity Installation Guide
In the "Installing Other Software" section in the "Installing a Cisco Unity System" chapter of the Cisco Unity Installation Guide, Release 3.0(1), you are instructed to install Outlook 2000 on the Cisco Unity server. This is incorrect. Outlook 2000 is incompatible with Exchange 5.5 and Exchange 2000.
Use the following instructions, depending on your situation. If you are:
Message Notification Page: Field Help in the Cisco Unity ActiveAssistant
On the Message Notification page, the Phone Number field does not accept the P and T characters, contrary to what the AA field Help indicates.
In the Call Screening page, the Yes, Ring Me at This Number field does not accept the P and T characters, contrary to what the AA field Help indicates.
Network Settings: Field Table in the Cisco Unity System Administration Guide
In the "Network Settings" chapter of the Cisco Unity System Administration Guide, Release 3.0(1), in the table that describes the fields on the Network > Location > Addressing Options page, the description of the field Play Location to Subscriber as Part of Search Results is incorrect.
The following information is correct:
Changes
This section lists changes to the current Cisco Unity documentation. The changed information will be incorporated in a future documentation release, or as otherwise noted.
Deleting Cisco Unity accounts
When you delete Cisco Unity accounts, delete them from the Cisco Unity Administrator before you delete the associated user accounts in Exchange or Windows. For more information, refer to the "About Deleting Subscriber Accounts" section in the "About Subscriber Accounts" chapter of the Cisco Unity System Administration Guide.
Do Not Use Kill av*.* to Stop Cisco Unity
In the past, some Cisco Unity documentation has said that you can stop Cisco Unity by entering kill av*.* at a command prompt. This does not stop all Cisco Unity services, and may cause problems with upgrades from Cisco Unity version 2.x to version 3.0. Instead, use the Cisco Unity tray icon in the status bar or use the Status Monitor to stop Cisco Unity.
Installation Checklist
For the most current information for the "Installation Checklist" that appears in the Cisco Unity Installation Guide, refer to Cisco Unity System Requirements, and Supported Hardware and Software at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/sysreq/index.htm.
Installing Cisco Unity No Longer Requires Enterprise Administrators Permissions
In the Cisco Unity Installation Guide, Release 3.0(1), the "Choosing the Windows Account Used for Installing Cisco Unity" section in the "Installing a Cisco Unity system" chapter says that if Exchange 2000 is installed on the Cisco Unity server and if the organization contains only Exchange 2000 servers, then the account used to connect to the directory must be a member of the Enterprise Administrators group. This is no longer true.
See the "Choosing the Windows Account Used for Installing Cisco Unity" section of the Release Notes.
Revised Cisco Unity Integration Guide for the Mitel SX-200 Phone System
In the Mitel SX-200 ONS DTMF Integration Guide, the section "Programming the Phone System" was revised to provide a workaround for a call-handling problem caused by the phone system when subscriber phones have the Do Not Disturb (DND) option turned on.
The integration guide was revised September 1, 2001, and is available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity30/integuid/mitsx20/index.htm.
Omissions
This section lists new and additional information that is not included in the current Cisco Unity documentation. The new and additional information will be incorporated in a future documentation release, or as otherwise noted.
Exchange Must be Running to Install Cisco Unity
Before you do the second part of the Cisco Unity installation, connecting to the directory, confirm that Exchange is running. If Exchange is not running, connecting to the directory will fail.
G.711 and G.729a Codec Deployment
The region configuration settings in Cisco CallManager specify which codec is in use. The voice codec determines the type of compression and maximum amount of bandwidth used per call. Cisco Unity can communicate simultaneously with G.711 and G.729a by transcoding between media streams.
G.711 codec
The G.711 codec is designed for local area network (LAN) deployments of the Cisco AVVID solution. A system using G.711 has the following characteristics:
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G.729a codec
The G.729a (also known as G.729 R8) codec is designed for IP wide area network (WAN) deployments of the Cisco AVVID solution, or deployments with less bandwidth available. G.729a allows the system administrator to dramatically reduce the space used by voice messages and greetings in the Exchange data store and local Outlook folders. The smaller size also reduces network traffic associated with transferring voice messages to and from subscriber workstations.
Text to speech (TTS) is also supported for G.729a.
A system using G.729a has the following characteristics:
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Setting Up the Cisco Unity System to Use the G.729a Codec
If the Cisco Unity system was not previously set up to use the G.729a codec (usually performed if needed during initial installation of the gateways and the Cisco CallManager integration), do the following procedure.
To set up the Cisco Unity system to use the G.729a codec
Step 1
When using ViewMail in a low bandwidth deployment (for example, with a slow modem or in a branch office), remote users should download messages before playing them for best performance and quality. To enable the download option on a client workstation, in Outlook click Tools > ViewMail Options and click the Playback tab, then check the Download Audio Before Playing check box.
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Troubleshooting: Caller Hears Reorder Tone or Dead Air Shortly After Cisco Unity Startup
This troubleshooting topic describes a specific problem that a few sites have experienced when using both G.711 and G.729a codecs with Cisco Unity. Most sites running Cisco Unity in a dual codec environment do not experience this problem. However, when it does exist, it makes Cisco Unity inoperable. The problem is recorded in Bug Navigator, ID CSCae08069.
The problem occurs shortly after Cisco Unity starts. Calls received immediately after startup are answered, but the problem occurs within a few minutes.
This problem occurs only under the following conditions:
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Component Miu: Thread 0x<NUM> had a Failure on Port X in AvWavThere will usually be four to six of these errors from one port intermingled with an identical sequence of four to six errors from another port. Errors from other ports may also be present.
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When Cisco Unity transcodes wave formats, it uses Microsoft Windows ACM (Audio Compression Manager) to call into the third-party G.729a codec. When multiple threads call into the Windows ACM function AcmStreamConvert() at the same time, they can conflict with each other and generate errors, causing callers to hear dead air or the reorder tone. Restarting the Cisco Unity server clears the corruption in Windows ACM temporarily, but it does not prevent the problem from reoccurring.
An application-level workaround has been implemented in Cisco Unity versions 2.4(6.135) and later, and in all shipping versions of 3.0. The workaround, an optional registry setting, makes Windows ACM globally thread-safe. To enable the registry setting, do the following procedure, "To enable the ForceGlobalAcmThreadSafety registry setting".
The procedure applies only to Cisco Unity versions 2.4(6.135) or later, as well as all shipping 3.0 versions. To correct the problem on an earlier version of Cisco Unity, upgrade to version 2.4(6.135) or later, then do the procedure.
The procedure is not required on all systems that use transcoding. It can have a performance impact, and should be done only if all of the conditions listed above are present.
To enable the ForceGlobalAcmThreadSafety registry setting
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Caution
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Using Optional Conversation 1 to Manage Messages by Phone
Cisco Unity Optional Conversation 1 provides messaging menu choices that may more closely resemble a previous voice messaging system. When Optional Conversation 1 is activated, it is a systemwide change that applies to all subscribers associated with the Cisco Unity server.
Optional Conversation 1 changes the keypad mapping for subscriber message retrieval only. It does not change the touchtone keys that outside callers and Cisco Unity subscribers press to send messages.
To activate Optional Conversation 1
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Caution
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HKEY_LOCAL_MACHINE\Software\Active Voice\CDE\1.0.
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C:\CommServer is the default folder in which Cisco Unity is installed. If Cisco Unity is installed in another folder, use that path instead.
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To return to the default Cisco Unity conversation
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Caution
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HKEY_LOCAL_MACHINE\Software\Active Voice\CDE\1.0.
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C:\CommServer is the default folder in which Cisco Unity is installed. If Cisco Unity is installed in another folder, use that path instead.
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Ports Are Too Busy to Turn MWIs On and Off Promptly
When the ports that turn MWIs on and off are also set to perform other operations, they may be too busy to turn MWIs on and off promptly. You can improve performance by making sure that the entry point of the Cisco Unity port hunting chain is not a port that also handles MWIs.
Troubleshooting
Cisco Unity troubleshooting information can be found:
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Cisco Unity Demonstration System
Installing a Cisco Unity Demonstration System
When you run Cisco Unity Setup on a server that does not have a system key attached, you are asked to confirm that you want to install Cisco Unity as a demonstration system. Default license settings for a demonstration system are:
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In addition, the maximum message length on a demonstration system is 15 seconds.
Using a Dual Phone System Integration with a Cisco Unity Demonstration System
To integrate a Cisco Unity demonstration system with both Cisco CallManager and a traditional phone system, you must update the Windows registry.
A dual phone system integration is not supported with Compaq servers.
To enable a dual phone system integration on a demonstration system
Refer to the "Assigning Dialogic Ports for a Dual Phone System Integration" appendix in the Cisco CallManager 3.0 Integration Guide or the Cisco CallManager 3.1 Integration Guide, available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity30/integuid/index.htm.
To return a demonstration system to a single IP phone system integration.
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The Cisco Unity Installation Guide is available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity30/inst.
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To return a demonstration system to a single traditional phone system integration
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Caution
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HKEY_LOCAL_MACHINE\Software\ActiveVoice\MIU\1.0\ Initialization\ServiceProvider <x>
where <x> is a number. There are several subkeys with this name.
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Converting a Cisco Unity Demonstration System to a Standard System
Do the following procedure after you have ordered and received a standard Cisco Unity system.
To convert a demonstration system to a standard system
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Cisco Unity Documentation
Table 6 Cisco Unity Documentation Set
Cisco Unity System Requirements, and Supported Hardware and Software
Available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm.
Cisco Unity Customization Worksheets
Available in PDF format on the Cisco Unity Documentation compact disc and on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm.
Cisco Unity Release Notes
Available in HTML and PDF formats on the Cisco Unity Documentation compact disc and on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm.
Also available on the Cisco Software Center website at http://www.cisco.com/cgi-bin/tablebuild.pl/unity.
AV-Cisco TSP Release Notes
Available in HTML and PDF formats on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm.
Also available on the Cisco Software Center website at http://www.cisco.com/cgi-bin/tablebuild.pl/unity.
Cisco Unity Installation Guide
Available in print, and in HTML and PDF formats on the Cisco Unity Documentation compact disc and on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm.
Cisco Unity integration guides for various phone systems
Available in HTML and PDF formats on the Cisco Unity Documentation compact disc and on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm.
Cisco Unity System Administration Guide
Available in HTML and PDF formats on the Cisco Unity Documentation compact disc and on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm.
Also available as Online Documentation in the Cisco Unity Administrator.
Cisco Unity Troubleshooting Guide
Available in HTML and PDF formats on the Cisco Unity Documentation compact disc and on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm.
Also available as Online Documentation in the Cisco Unity Administrator.
Cisco Unity User Guide
Available in print, and in PDF format on the Cisco Unity Documentation compact disc and on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm.
Cisco Unity at a Glance for Standard Conversation card
Available in print, and in PDF format on the Cisco Unity Documentation compact disc and on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm.
Cisco Unity at a Glance for Optional Conversation card
Available in print, and in PDF format on the Cisco Unity Documentation compact disc and on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm.
Cisco Unity White Papers and Application Notes
Available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm.
Obtaining Documentation
The following sections explain how to obtain documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at the following URL:
Translated documentation is available at the following URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation CD-ROM
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.
Ordering Documentation
Cisco documentation is available in the following ways:
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http://www.cisco.com/cgi-bin/order/order_root.pl
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http://www.cisco.com/go/subscription
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Documentation Feedback
If you are reading Cisco product documentation on Cisco.com, you can submit technical comments electronically. Click Feedback at the top of the Cisco Documentation home page. After you complete the form, print it out and fax it to Cisco at 408 527-0730.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, write to the following address:
Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you to
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You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to the following URL:
Technical Assistance Center
The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.
Inquiries to Cisco TAC are categorized according to the urgency of the issue:
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Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.
Cisco TAC Web Site
The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following URL:
All customers, partners, and resellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register:
http://www.cisco.com/register/
If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com registered user, you can open a case online by using the TAC Case Open tool at the following URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In addition, please have available your service agreement number and your product serial number.
AccessPath, AtmDirector, Browse with Me, CCIP, CCSI, CD-PAC, CiscoLink, the Cisco Powered Network logo, Cisco Systems Networking Academy, the Cisco Systems Networking Academy logo, Fast Step, Follow Me Browsing, FormShare, FrameShare, GigaStack, IGX, Internet Quotient, IP/VC, iQ Breakthrough, iQ Expertise, iQ FastTrack, the iQ Logo, iQ Net Readiness Scorecard, MGX, the Networkers logo, Packet, RateMUX, ScriptBuilder, ScriptShare, SlideCast, SMARTnet, TransPath, Unity, Voice LAN, Wavelength Router, and WebViewer are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, Discover All That's Possible, and Empowering the Internet Generation, are service marks of Cisco Systems, Inc.; and Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, the Cisco IOS logo, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Enterprise/Solver, EtherChannel, EtherSwitch, FastHub, FastSwitch, IOS, IP/TV, LightStream, MICA, Network Registrar, PIX, Post-Routing, Pre-Routing, Registrar, StrataView Plus, Stratm, SwitchProbe, TeleRouter, and VCO are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries.
All other trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0108R)
Release Notes for Cisco Unity Release 3.0(2)
Copyright © 2001, Cisco Systems, Inc.
All rights reserved.
