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Release Notes for Cisco Unity Release 2.4(6.135)

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Table Of Contents

Release Notes for Cisco Unity Release 2.4(6.135)

Contents

Requirements

Release 2.4(6.135)ENU

Release 2.4(6.135)ML

Changed Cisco Unity Functionality

Changes—Release 2.4(6.135)

Registry Setting for AvTrapClientConnectionHolderSvr Process

BusinessLogicManager Diagnostic Logging

Change—Release 2.4(6.126)

Maximum Number of Users for Two-Port Keyless Demonstration System

Downloading Cisco Unity from the Web

Release 2.4(6.135)ENU

Release 2.4(6.135)ML

Installing Cisco Unity

Release 2.4(6.135)ENU

Release 2.4(6.135)ML

Qualified Product Combinations for Cisco Unity, Cisco CallManager, and the AV-Cisco TSP

Caveats

Open Caveats—Release 2.4(6.135)

Resolved Caveats—Release 2.4(6.135)

Resolved Caveats—Release 2.4(6.126)

Documentation Updates

Change—Release 2.4(6.135)

Avoiding Collisions Between MWIs and Incoming Calls

Omission—Release 2.4(6.126)

Converting a Cisco Unity Demonstration System to a Standard System

Related Documentation

Obtaining Documentation

World Wide Web

Documentation CD-ROM

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco.com

Technical Assistance Center

Contacting TAC by Using the Cisco TAC Website

Contacting TAC by Telephone


Release Notes for Cisco Unity Release 2.4(6.135)


August 15, 2001

These release notes contain changed functionality, installation instructions, and open and resolved caveats for Cisco Unity Release 2.4(6.135).

When you download Cisco Unity from the Cisco Software Center website, the file names include an "ENU" or "ML" in the version number. "ENU" refers to the U.S. English-only version of the Cisco Unity 2.4(6.135) release. "ML" refers to the multilingual version of the 2.4(6.135) release. Both versions have exactly the same features and have exactly the same source code. The only differences between the two are in the installation requirements and in the installation instructions.

Access the latest software upgrades for Cisco Unity at http://www.cisco.com/pcgi-bin/tablebuild.pl/unity.

Contents

Requirements

Changed Cisco Unity Functionality

Downloading Cisco Unity from the Web

Installing Cisco Unity

Qualified Product Combinations for Cisco Unity, Cisco CallManager, and the AV-Cisco TSP

Caveats

Documentation Updates

Related Documentation

Obtaining Documentation

Obtaining Technical Assistance

Requirements

Release 2.4(6.135)ENU

To install and run Cisco Unity 2.4(6.135), you must install Microsoft® Exchange 5.5 Service Pack 4. You can download the service pack from the Microsoft Exchange Server 5.5 downloads website. Download only SP4_550I.exe, Core Server Netsetup.


Caution After you install Service Pack 4, exit the Cisco Unity software and restart the server, or subsequent installation procedures will fail.

The system must be using only U.S. English.


Caution If the Cisco Unity 2.4(6.135)ENU upgrade is installed on a system that is using more than one language, only U.S. English will be available on the system after the upgrade, and errors will appear in the event log.

The system must not be running any OEM version of Cisco Unity.

If Cisco Unity is integrated with Cisco CallManager 3.0(x), you must upgrade the AV-Cisco TAPI service provider (TSP) to version 1.0(0.36). Refer to Release Notes for AV-Cisco TSP Release 1.0(0.36) on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/2_46/rel_note/index.htm.

If Cisco Unity is integrated with Cisco CallManager 3.1(1), you must upgrade the AV-Cisco TAPI service provider (TSP) to version 3.0(0.7). Refer to Release Notes for AV-Cisco TSP Release 3.0(0.7) on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/2_46/rel_note/index.htm.

If Cisco Unity is integrated only with Cisco CallManager and if you are not using ActiveFax® (either on the Cisco Unity server or on a separate ActiveFax server), you can use the ENU download to upgrade.

Cisco Unity version 2.4(6) supports upgrades from versions 2.3(4.104) or later.

If Cisco Unity is integrated with any other phone system (either alone or in a dual phone system configuration) or if you are using ActiveFax (either on the Cisco Unity server or on a separate ActiveFax server), you can use the ENU download to upgrade. Depending on the Cisco Unity configuration, you may need Discs 2 and 3 from the compact disc set of Cisco Unity version 2.4(6.102) or later to complete the installation. Confirm that you have Discs 2 and 3.

We recommend that you determine if the Cisco Security Advisory: "Code Red" Worm-Customer Impact, at http://www.cisco.com/warp/public/707/cisco-code-red-worm-pub.shtml, applies to your site.

Release 2.4(6.135)ML

To install and run Cisco Unity 2.4(6.135), you must install Microsoft Exchange 5.5 Service Pack 4. You can download the service pack from the Microsoft Exchange Server 5.5 downloads website. Download only SP4_550I.exe, Core Server Netsetup.


Caution After you install Service Pack 4, exit the Cisco Unity software and restart the server, or subsequent installation procedures will fail.

The system must not be running any OEM version of Cisco Unity.

If Cisco Unity is integrated with Cisco CallManager 3.0(x), you must upgrade the AV-Cisco TAPI service provider (TSP) to version 1.0(0.36). Refer to Release Notes for AV-Cisco TSP Release 1.0(0.36) on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/2_46/rel_note/index.htm.

If Cisco Unity is integrated with Cisco CallManager 3.1(1), you must upgrade the AV-Cisco TAPI service provider (TSP) to version 3.0(0.7). Refer to Release Notes for AV-Cisco TSP Release 3.0(0.7) on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/2_46/rel_note/index.htm.

Cisco Unity version 2.4(6) supports upgrades from versions 2.3(4.104) or later.

We recommend that you determine if the Cisco Security Advisory: "Code Red" Worm-Customer Impact, at http://www.cisco.com/warp/public/707/cisco-code-red-worm-pub.shtml, applies to your site.

Changed Cisco Unity Functionality

Changes—Release 2.4(6.135)

Registry Setting for AvTrapClientConnectionHolderSvr Process

A client-side registry setting has been added that will close the AvTrapClientConnectionHolderSvr process faster than the default time of 90 seconds, once the ViewMail for Microsoft Outlook form has been closed:

HKEY_CURRENT_USER\Software\Active Voice\TeLANophy\Trap\

TrapTerminateProcessDelay 5000

TrapHangupDelay 60000

Both of the values are type DWORD and are in milliseconds. (For example, a setting of 5000 equals 5 seconds.)

BusinessLogicManager Diagnostic Logging

The BusinessLogicManager is used to create subscribers. A new Group, AvSADbConn, was added to the diagnostics in MaestroTools for this function. The traces listed in Table 1 are disabled by default, and can be enabled if needed.

Table 1 AvSaDbConn Diagnostic Traces

Trace
Description

0

High level, method entry/exit & parameter values

1

Low level, method entry/exit & parameter values

2

New, alloc, delete, free, sysallocstring, etc

10

Error

11

Add and delete entities

12

Modify entities

13

Debug Doh creation.


Change—Release 2.4(6.126)

Maximum Number of Users for Two-Port Keyless Demonstration System

The maximum number of users has been changed for the two-port keyless Cisco Unity demonstration system. The demonstration system allows five simultaneous users for each of the following features:

Voice mail

Fax mail

Text to speech

ViewMail® for Microsoft Outlook®

Cisco Unity ActiveAssistant®

Downloading Cisco Unity from the Web

Release 2.4(6.135)ENU

Use a computer with a high-speed Internet connection to download the executable file (about 160 MB) from the Cisco Software Center. Downloading and extracting the release files takes approximately 475 MB of hard disk space.

You can install the Cisco Unity 2.4(6.135)ENU release files either from the hard disk on the Cisco Unity server or from a compact disc that you create on a computer with a read/write CD-ROM drive.

To download Cisco Unity 2.4(6.135)ENU


Step 1 Confirm that the Cisco Unity server or the computer with a read/write CD-ROM drive has at least 475 MB of hard disk space available.

Step 2 Create a directory for the file CiscoUnity2.4.6.135.ENU.exe on the Cisco Unity server or on the computer with a read/write CD-ROM drive.

Step 3 On a computer with a high-speed Internet connection, go to the Software Center website at http://www.cisco.com/pcgi-bin/tablebuild.pl/unity and download the file CiscoUnity2.4.6.135.ENU.exe.

If you downloaded the file from a computer other than the Cisco Unity server or the computer with a read/write CD-ROM drive, transfer the file to the directory you created in Step 2.

Step 4 Double-click CiscoUnity2.4.6.135.ENU.exe. Files are extracted to the directory that you specify.

If you plan to install from the Cisco Unity server, skip to Step 6.

Step 5 On the computer that has a read/write CD-ROM drive, create a compact disc that contains the extracted files. The extracted files will be located in the CD1 folder in the directory that you created. Copy only the files, not the CD1 folder.

Step 6 Delete the file CiscoUnity2.4.6.135.ENU.exe to free hard disk space.


Release 2.4(6.135)ML

Use a computer with a high-speed Internet connection to download the executable files from the Cisco Software Center.

You can install the Cisco Unity 2.4(6.135)ML release files either from the hard disk on the Cisco Unity server or from compact discs that you create on a computer with a read/write CD-ROM drive.

There are three executable files. You need to download only the files that contain the features you are using:

CiscoUnity2.4.6.135.ML.CD1.exe (Disc 1)

The Disc 1 file contains Cisco Unity software and the following languages:

DEU-German

ENA-English Australian

ENG-English Great Britain

ENU-English United States

FRA-French France

NLD-Dutch

If you are integrating only with a Cisco CallManager phone system, if the Cisco Unity system is using only the preceding languages, and if the system does not include ActiveFax (either on the Cisco Unity server or on a separate fax server), you can upgrade to version 2.4(6.135) by using the Disc 1 file alone.

If you are integrating only with a Cisco CallManager phone system, if the Cisco Unity system is using only U.S. English, and if the system does not include ActiveFax (either on the Cisco Unity server or on a separate fax server), you may prefer to upgrade to version 2.4(6.135) by using the file CiscoUnity2.4.6.135.ENU.exe instead, because the download is much smaller. The file is available on the Software Center website at http://www.cisco.com/pcgi-bin/tablebuild.pl/unity.

CiscoUnity2.4.6.135.ML.CD2.exe (Disc 2)

Also download the Disc 2 file if the system you are upgrading contains voice cards or if it is using any of the following languages:

ENZ-English New Zealand

ESO-Spanish Colombian

NOR-Norwegian

CiscoUnity 2.4.6.135.ML.CD3.exe (Disc 3)

Also download the Disc 3 file if the system you are upgrading includes ActiveFax, either on the Cisco Unity server or on a separate ActiveFax server.

To download Cisco Unity 2.4(6.135)ML


Step 1 Confirm that the Cisco Unity server or the computer with a read/write CD-ROM drive has enough hard disk space available for the files that you need to download and for the extracted files. See Table 2.

Table 2 Required Hard Disk Space

File Name
Download File, Bytes
Extracted Files, Bytes
Download File Plus Extracted Files, Bytes

CiscoUnity2.4.6.135.ML.CD1.exe
(Disc 1)

435,094,889

654,705,175

1,089,800,064

CiscoUnity2.4.6.135.ML.CD2.exe
(Disc 2)

410,925,786

567,245,505

978,171,291

CiscoUnity2.4.6.135.ML.CD3.exe
(Disc 3)

407,435,213

624,739,828

1,032,175,041

Total

1,253,455,888

1,846,690,508

3,100,146,396


Step 2 Create a directory for the files that you want to download, either on the Cisco Unity server or on the computer with a read/write CD-ROM drive.

Step 3 Go to the Software Center website at http://www.cisco.com/pcgi-bin/tablebuild.pl/unity and download the applicable CiscoUnity2.4.6.135.ML.CD<n>.exe file(s).

Step 4 Double-click each of the files that you downloaded. For each executable file, the file-extraction program creates a CD<n> folder in the directory that you specify and extracts files to that folder.

If you plan to install from the Cisco Unity server, skip to Step 6.

Step 5 On the computer that has a read/write CD-ROM drive, create compact discs that contain the extracted files, one disc for each executable file you downloaded. Copy only the files, not the CD<n> folder. Label each compact disc CD<n>, to match the name of the executable file.

Step 6 Delete the file(s) CiscoUnity2.4.6.135.ML.CD<n>.exe to free hard disk space.


Installing Cisco Unity

Release 2.4(6.135)ENU

To upgrade to Cisco Unity 2.4(6.135)ENU by using downloaded files


Step 1 Confirm that your system is a U.S. English-only (ENU) version and meets the requirements listed in the "Requirements" section and in the "Downloading Cisco Unity from the Web" section.

Step 2 Back up the Cisco Unity server.

Step 3 Exit the Cisco Unity software.

Step 4 If you are installing from the hard disk on the Cisco Unity server, browse to the directory that contains the extracted files, and double-click Setup.exe.

If you created a compact disc that contains the extracted files, insert the disc in the CD-ROM drive, and double-click Setup.exe.

Step 5 If you are adding or reconfiguring voice cards or ActiveFax, use Discs 2 or 3 from the original Cisco Unity 2.4(6.x) compact disc set when prompted.

Step 6 Restart the server.


Release 2.4(6.135)ML

To upgrade to Cisco Unity 2.4(6.135)ML by using downloaded files


Step 1 Back up the Cisco Unity server.

Step 2 Exit the Cisco Unity software.


Caution When you exit the Cisco Unity software before upgrading, do not use the Kill utility to stop Cisco Unity services, or the upgrade may fail. Instead, use the Cisco Unity tray icon in the status bar or use the Status Monitor.

Step 3 If you are integrating Cisco Unity with Cisco CallManager, either alone or as part of a dual phone system integration, uninstall the AV-Cisco TSP.

Step 4 If you are installing from the hard disk on the Cisco Unity server, browse to the directory that contains the extracted files, and double-click Setup.exe in the CD1 folder.

If you created compact discs that contain the extracted files, insert Disc CD1 in the CD-ROM drive, and double-click Setup.exe.

Step 5 Follow the on-screen prompts to install Cisco Unity 2.4(6.135)ML.

Step 6 Restart the server.

Step 7 The system prompts are overwritten during the upgrade to version 2.4(6.135). Therefore, if quiet prompts were installed before you upgraded, download the latest set of prompts and reinstall them. Quiet prompts and the instructions for installing them are available on the Software Center website at http://www.cisco.com/pcgi-bin/tablebuild.pl/unity.

Step 8 If you are integrating Cisco Unity with Cisco CallManager, reinstall the AV-Cisco TSP. For information on which versions are supported, see the "Qualified Product Combinations for Cisco Unity, Cisco CallManager, and the AV-Cisco TSP" section.

For information on installing the AV-Cisco TSP, refer to the release notes for the version you are installing. Release notes are available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm and on the Software Center website at http://www.cisco.com/pcgi-bin/tablebuild.pl/unity.


Qualified Product Combinations for Cisco Unity, Cisco CallManager, and the AV-Cisco TSP

Versions of Cisco Unity and the AV-Cisco TSP have been qualified for the following product combinations only.

Table 3 Qualified Product Combinations

Cisco Unity
AV-Cisco TSP
Cisco CallManager

2.4(6.135)

3.0(0.7)

3.1(1)

2.4(6.135)

1.0(0.36)

3.0(11)

2.4(6.135)

1.0(0.36)

3.0(10)

2.4(6.135)

1.0(0.36)

3.0(9)

2.4(6.126)

1.0(0.32)

3.0(11)

2.4(6.126)

1.0(0.32)

3.0(10)

2.4(6.126)

1.0(0.32)

3.0(9)

2.4(6.126)

1.0(0.32)

3.0(8)

2.4(6.102)

1.0(0.32)

3.0(9)

2.4(6.102)

1.0(0.32)

3.0(8)

2.4(6.102)

1.0(0.28)

3.0(11)

2.4(6.102)

1.0(0.28)

3.0(10)

2.4(6.102)

1.0(0.28)

3.0(9)

2.4(6.102)

1.0(0.28)

3.0(8)

2.4(6.102)

1.0(0.28)

3.0(7)

2.4(5.73)

1.0(0.28)

3.0(7)

2.4(5.xx)

1.0(0.24)

3.0(2d)


Caveats

Open Caveats—Release 2.4(6.135)

Table 4 lists possible unexpected behavior by Cisco Unity.

Table 4 Cisco Unity Release 2.4(6.135) Open Caveats

Caveat Number
Description

CSCdu04186

If you are using L&H RealSpeak TTS on Windows 2000, Cisco Unity hangs when you log off of Windows 2000. There are no errors in the event log. When you dial the Cisco Unity access number, you hear a reorder or ringback tone. When you log back on to Windows 2000, you cannot start Cisco Unity by using the Cisco Unity icon in the status area of the taskbar.

This occurs in two circumstances:

No one is logged on to Windows 2000 when a subscriber listens to an e-mail message by using TTS. Then you log on to Windows 2000 on the Cisco Unity server and log back off. Cisco Unity hangs when you log off of Windows 2000.

You are logged on to Windows 2000 on the Cisco Unity server when a subscriber listens to an e-mail message by using TTS. Cisco Unity hangs when you log off of Windows 2000.

Workarounds

Lock Windows 2000 instead of logging off. However, if someone other than the person who locked the system unlocks the system, the person who locked the system will be logged off and this will cause Cisco Unity to hang if a TTS message has been accessed.

Use L&H 3000 instead of L&H RealSpeak TTS on Windows 2000.

CSCdu43820

If you change languages or reduce the number of languages on a Cisco Unity system, PhraseServer errors appear in the application event log each time you restart the Cisco Unity server.

Workaround

1. In the registry, go to HKEY_LOCAL_MACHINE\Software\Phrase Server Classes, and select a PhraseServer key.

2. Delete the sub-key for the language that is no longer installed.

3. Repeat Steps 1 and 2 for each PhraseServer key and for each language that is no longer installed.

CSCdu59279

When installing Unity on a non-ENU version of Windows 2000, TAPI does not initialize properly.

Workaround

Remove the following TSPs from the Phone and Modem Options control panel:

Microsoft H.323 TAPI Service Provider

Microsoft Multicast Conference TAPI Service Provider

CSCdu65748

and

CSCdu65866

When you remove a language from the system by rerunning Cisco Unity Setup and unchecking the corresponding check box, the subscribers who used the language hear the fail-safe conversation in the default phone language.

When you unload a language in the Cisco Unity Administrator (Configuration > Phone Languages) without removing it from the system, the subscribers who used the language hear the fail-safe conversation in the now-unloaded language.

In either case, if the language you removed or unloaded is the default phone language, and if there are three or more languages installed on the system, which language becomes the new default phone language is unpredictable. (In this situation, reset the default phone language.)

In addition, the value of the Subscriber's Language setting for subscribers who used the removed or unloaded language changes to the default phone language in the Cisco Unity Administrator, but the value in the Cisco Unity database is not updated.

Workaround

To set Cisco Unity to play the default phone language for subscribers who used the now-unavailable language:

Add a new DWORD value to HKEY_LOCAL_MACHINE\Software\Active Voice\CDE\1.0. Name it RetryDefaultLanguage, and set the value to 1. A restart is not required.

With this workaround, errors still appear in the application event log.

Alternatively, you can update the database value for the Subscriber's Language setting, so error messages no longer appear in the application event log:

1. In the Cisco Unity Administrator, go to the Subscribers > Conversation page for each subscriber account.

2. If the value of Subscriber's Language is correct, change another value on the page, click the Save icon, reverse the change (if appropriate), and click the Save icon again. This causes the Cisco Unity Administrator to save the correct Subscriber's Language value to the database.

If the value of Subscriber's Language is incorrect, change the language and click the Save icon.

CSCdu73843

If you are upgrading Cisco Unity and you use the Kill utility to stop Cisco Unity services (Kill av* at the command prompt), the upgrade may fail because not all services are stopped.

Workaround: Use the Cisco Unity tray icon in the status bar or use Status Monitor to stop Cisco Unity.


Resolved Caveats—Release 2.4(6.135)

Table 5 Cisco Unity Release 2.4(6.135) Resolved Caveats

Caveat Number
Description

CSCae07102

License syncher crashes if left in an open state.

CSCae07307

AvMalSvr.exe can crash when under heavy load when reference counts in AVAutoRefPtr became corrupt and objects were deleted.

CSCae08069

Caller gets dead air or ring no-answer when calling Cisco Unity. The event log lists identical AvWav errors from two ports at the same time.

Two ports are making a call to the win32 api function acmStreamConvert() inside the AvWav function AcmStreamConvert() at the same time. Both generate an exception, and from that point on, callers will either get dead air or RNA.

To activate the fix

The problem is fixed by setting the following registry key:

HKLM/Software/Active Voice/UnityAvWav/1.0/ForceGlobalAcmThreadSafety=1.

This fix adds processing overhead and could have a performance impact. The registry setting should not be implemented until you have confirmed with TAC that you are experiencing this problem.

CSCdu01096

If a new e-mail message is sent that contains spaces in the subject or message text, and the recipient listens to the message using RealSpeak TTS version 2.11, Cisco Unity tries to read the spaces and pauses indefinitely.

CSCdu17713

Business Logic Manager needs to have logging added.

See the "BusinessLogicManager Diagnostic Logging" section for more information.

CSCdu25852

Getting a single corrupted call causes Cisco Unity to stop processing calls and ports to go into a RNA state.

CSCdu26614

When using the AV-Cisco TSP, the MIU does not allow for serial alternate MWI types. Although the MIU does know about the alternate MWI types if they are entered into the phone system files, they are not used when making MWI requests.

CSCdu28067

Caller hears dead air when attempting a transfer to an invalid extension.

CSCdu29480

Timeout waiting for transfer to an invalid extension.

CSCdu30170

Supervised transfers fail intermittently, and the following error is logged in the Event Log: failure in Method CAvMiuLine::TransferComplete (eMIU_XFER COMPLETE_ REJECTED).

CSCdu32909

Hundreds of conversation errors appear in the Event Log on the same port over a short period of time.

When a subscriber leaves a message and the phone system interprets the subscriber's caller ID as "*," the Get handler method fails because "*" matches more then one call handler.

CSCdu36617

Cisco Unity does not start because of MIU initialization failure.

CSCdu46097

Timeout waiting for idle state on a supervised transfer.

CSCdu46310

MWI Collision issues with the AV-Cisco TSP.

If ports are not dedicated to MWIs, then collisions may occur, and sometimes they will not be handled correctly by the AV-Cisco TSP and/or the Miu.

See the "Avoiding Collisions Between MWIs and Incoming Calls" section for related information.

CSCdu49829

Unable to open some third-party software applications after listening to a VMO message on the phone.

If necessary, you can adjust the new client-side registry settings that were implemented by this fix. See the "Registry Setting for AvTrapClientConnectionHolderSvr Process" section.

CSCdu55480

Cisco Unity crashes and makes reference to the Security Key module in the Dr. Watson file.

CSCdu59736

When an exchange server goes down and comes back up, it does not allow enough time for the users mailboxes to resynchronize.

If necessary, you can adjust the new registry settings for Exchange mailbox resynchronization. The default values are:

HKLM/Software/ActiveVoice/ExchangeMonitor/ReloadMailbox

MessagesIntervalSeconds = 30

HKLM/Software/ActiveVoice/ExchangeMonitor/ReloadMailbox

Messages Retries = 3

CSCdu68567

Upgrade of Cisco Unity fails if there is a space in the directory path.

The point where it fails is after the Unity service is stopped and shortly after the "Examining your system..." dialog box is displayed. The message received when the failure occurs is "The Installation is not complete, you should run this setup procedure again in its entirety." When you click OK, setup exits.

CSCdu68598

On rare occasions, supervised transfers can take about 1 minute to complete, resulting in the hold beep and about 30 seconds of dead air before the subscriber greeting is played.


Resolved Caveats—Release 2.4(6.126)

Table 6 Cisco Unity Release 2.4(6.126) Resolved Caveats

Caveat Number
Description

CSCae03457

When you finish a phone record and playback session and close the Media Master or ViewMail for Microsoft Outlook form, the AvTrapConnectionHolderSvr process does not end properly and remains visible in Task Manager. This may cause problems with third-party applications.

CSCae06114

In the Subscriber Playback conversation, Cisco Unity maps the # key to two functions. After a message being forwarded is addressed, the prompt says: "To add another name, press 1. To record an introduction to the message, press 2. To forward the message as is, press #. For message options, press #." When the # key is pressed, the message is forwarded as is.

The message options portion of the prompt has been corrected ("For message options, press 3").

CSCae06207

When you disable a message notification device using the Cisco Unity Administrator (Subscribers > Subscribers > Message Notification) and then try to delete the phone number associated with that device, an error message appears. When the page refreshes, the phone number reappears.

CSCae06454

When specifying call routing rules, if you use a hyphen to designate a range of ports and the range includes a two-digit port number, the wrong ports are affected. For example, a routing rule that is enabled on ports 1-10 works only on ports 1 and 10, and not on ports 2 through 9.

CSCae06581

The Subscriber Setup > Message Settings > Fax Delivery conversation does not let you enter a pause in a fax delivery number.

CSCae06678

With some Dialogic® integrations, resynchronizing MWIs occasionally causes Tapisrv.exe to crash or MWI ports to stop working.

To activate the fix

In the [Configuration] section of the active phone system file, add the parameter MinimumMWIRequestInterval=<milliseconds to wait between MWIs>. We recommend a value of 750.

CSCae07690

Under some circumstances, the wrong date is assigned to a subscriber's standard greeting, causing the disabling of the standard greeting. This occurs because the property AVP_TIME_EXPIRES in DohPropTest is either "(empty)" or the date that the machine was installed. When a greeting is edited that has the date that the machine was installed, AVP_TIME_EXPIRES changes to 12/31/90, which results in the disabling of the standard greeting.

CSCae07707

The Integration Monitor utility does not update the display properly and consumes too much memory when left open overnight.

CSCae07844

In the following cases, the Cisco Unity AVImport utility returns a run-time error when you import from Microsoft Exchange or from a CSV file:

When the All Subscribers distribution list is removed from the default subscriber template.

When a First Name and Last Name are not entered for the user being imported.

CSCae07867

A 40- to 48-port load and a large global address list may cause subscribers to experience an 8- to 20-second delay after Cisco Unity answers and before the prompt "Please enter your password" is played.

CSCae07909

The TTS conversation does not read the subject line and body text of e-mails. This will occur when the Cisco Unity system is using the G729a codec with the AV-Cisco TSP. The following error is logged in the application event log:

Source: AvTTS_MC
Description: WavOutSupportsFormat failed with %2 (%3).

CSCae07963

In Cisco Unity version 2.4(6.102), when L&H RealSpeak is the TTS engine and the subscriber conversation language is set to anything other than ENU, e-mail messages are not read.

CSCae07970

MWI request frequency under heavy load can cause MWI failure.

To activate the fix

In the [Configuration] section of the active phone system file, add the parameter MinimumMWIRequestInterval=<milliseconds to wait between MWIs>. We recommend a value of 750.

CSCae08014

Installing the Internet Voice Connector on a Windows 2000 machine with Active Directory fails because the IVC installation program is hard-coded to use LDAP port 389.

The IVC installation program now asks what the Exchange LDAP port is.

CSCae08065

When you attempt to import Exchange subscribers by using the Cisco Unity AvImport utility or the Cisco Unity Administrator, an error message indicates that there are no matching records in Exchange to import, even though Exchange users do exist.

CSCae08114

When an Exchange distribution list has an invalid alias, running Cisco Unity Setup results in an error message. The message says that you may continue with setup and manually configure the system later, though this cannot be done. Exchange distribution lists do not show up in the Cisco Unity Administrator.

CSCae08137

When you are forwarding a message to another subscriber by using the phone, and either there is only one match to the letters you entered or you are addressing by extension, Cisco Unity does not state the name of the recipient that is being added, but simply says, "Added."

CSCdt90267

When using a serial integration, leading zeros are stripped for forwarded calls. This causes a call to go to the opening greeting instead of the specified mailbox when the forwarded party's extension starts with a 0.

To activate the fix

Add the following parameters:

In the serial integration file (for example, Averic.avd), in the [Configuration] section, add DoNotStripZero=YES.

In the phone system file that you are using (for example, Ericsson0001.ini), in the [Configuration] section, add AllowZeroLeadingExtensions=1.

CSCdu06733

On Toshiba phone systems using SMDI integration, some release transfers initiated by Cisco Unity are not answered when forwarded back to Cisco Unity from the RNA/Busy subscriber extension. In the registry at HKEY_LOCAL_MACHINE\
Software\Arbiter\1.0\SystemConfiguration, the AllowCallsFromVoiceMail value is set to "0" by default. This prevents Cisco Unity from answering calls when the call information for a particular call indicates that the caller is a voice mail extension.

CSCdu13459

On startup, the system repeatedly asks for a disk in drive A, beginning before the Control-Alt-Delete logon. The message reappears even after you cancel it. The message that appears in the event log is:

Event Type: Information
Event Source: Application Popup
Event Category: None
Description: Application popup: AvCsMgr.exe - No Disk: There is no disk in the drive. Please insert a disk into drive A.

CSCdu17234

When integrating Cisco Unity with Cisco CallManager, you sometimes receive ring no answer when calling Cisco Unity. Eventually you may be forwarded to a Cisco Unity port that answers. The port that causes the error becomes locked and can be unlocked only by restarting the system.

Just before the disconnect/reconnect sequence starts, an AvMIU_MC error appears in the event log. The AvMIU_MC error is:

Event Type: Error
Event Source: AvMiu_MC
Event Category: Error
Description: Component Miu: Thread 0x00000A64 had a Failure on Port 39 in Method CAvMiuTapiLine::GetNewCall()

This has been seen only on very high-traffic systems under extreme load, and will occur only when you are using AV-Cisco TSP 1.0(0.32) with Cisco Unity 2.4(6.102).

CSCdu17422

Cisco Unity repeatedly disconnects from and reconnects to Cisco CallManager, and ports become locked. An AvMIU_MC warning appears in the event log just before the disconnect/reconnects begin. This problem occurs under heavy load with AV-Cisco TSP 1.0(0.28), Cisco CallManager 3.0(8), and Unity versions 2.4(6.115) and later.

CSCdu31554

In very rare cases, a port gets into an endless loop of disconnects and reconnects. This occurs with Cisco Unity 2.4(6.102) when the Cisco Unity server has a large number of voice messaging ports and a relatively slow processor.

CSCdu31584

In very rare cases, a port gets into an endless loop of disconnects and reconnects. When this occurs, the Windows Event log contains an Miu Drop warning for each disconnect and reconnect. This occurs with Cisco Unity 2.4(6.102).

CSCdu53543

If you are using the G729a codec with L&H RealSpeak, you must manually enable the G729a codec by changing the registry.

CSCdu54454

If you are integrating Cisco Unity with Cisco CallManager, and if a port is configured both to answer calls and to turn MWIs on and off, Cisco Unity may attempt to use that port to turn an MWI on or off at the same time that it is processing a call on that port. This causes the MWI attempt to fail.


Documentation Updates

Change—Release 2.4(6.135)

Avoiding Collisions Between MWIs and Incoming Calls

Collisions between MWIs and incoming calls are not possible when ports are dedicated to handle only MWIs or incoming calls.

Although all known collision problems are fixed in Cisco Unity Release 2.4(6.135), there may be other collision issues that have not yet been discovered. Therefore, we recommend dedicated MWI ports.

Omission—Release 2.4(6.126)

Converting a Cisco Unity Demonstration System to a Standard System

Do the following procedure after you have ordered and received a standard Cisco Unity system.

To convert a demonstration system to a standard system


Step 1 Plug the system key into the parallel port on the server.

Step 2 Exit the Cisco Unity software, but do not restart the server.

Step 3 Insert Cisco Unity Disc 1 in the CD-ROM drive.

Step 4 Browse to the root directory of Cisco Unity Disc 1, and double-click Setup.exe.

Step 5 Follow the on-screen prompts and the instructions in the e-mail that you received from Cisco when you registered Cisco Unity on the Cisco website.

Step 6 Restart the server.

Step 7 Redo the procedures for your integration by using the appropriate Cisco Unity integration guide. Cisco Unity integration guides (PDF files) are in the Documentation directory on Cisco Unity Disc 1.


Related Documentation

Release Notes for AV-Cisco TSP Release 1.0(0.36) on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/2_46/
rel_note/index.htm
.

Release Notes for AV-Cisco TSP Release 3.0(0.7) on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/2_46/
rel_note/index.htm
.

Obtaining Documentation

The following sections provide sources for obtaining documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at the following site:

http://www.cisco.com

Documentation CD-ROM

Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.

Ordering Documentation

Cisco documentation is available in the following ways:

Registered Cisco Direct Customers can order Cisco Product documentation from the Networking Products MarketPlace:

http://www.cisco.com/public/ordsum.html

Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:

http://www.cisco.com/go/subscription

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, in North America, by calling 800 553-NETS(6387).

Documentation Feedback

If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.

You can e-mail your comments to bug-doc@cisco.com.

To submit your comments by mail, write to the following address:

Attn Document Resource Connection
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.

Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.

Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.

To access Cisco.com, go to the following website:

http://www.cisco.com

Technical Assistance Center

The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.

Contacting TAC by Using the Cisco TAC Website

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:

http://www.cisco.com/tac

P3 and P4 level problems are defined as follows:

P3—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

P4—You need information or assistance on Cisco product capabilities, product installation, or basic product configuration.

In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.

To register for Cisco.com, go to the following website:

http://www.cisco.com/register/

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:

http://www.cisco.com/tac/caseopen

Contacting TAC by Telephone

If you have a priority level 1 (P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

P1 and P2 level problems are defined as follows:

P1—Your production network is down, causing a critical impact to business operations if service is not restored quickly. No workaround is available.

P2—Your production network is severely degraded, affecting significant aspects of your business operations. No workaround is available.