Guest

Cisco Unity

Release Notes for Cisco Unity Release 2.4(6.126)ENU

 Feedback

Table Of Contents

Release Notes for Cisco Unity Release 2.4(6.126)ENU

Contents

Requirements

Changed Cisco Unity Functionality

Changed Settings—Release 2.4(6.126)

Maximum Number of Users for Two-Port Keyless Demonstration System

Downloading Cisco Unity 2.4(6.126)ENU from the Web

Installing Cisco Unity 2.4(6.126)ENU

Qualified Product Combinations for the AV-Cisco TSP

Caveats

Open Caveat

Resolved Caveats

Documentation Update

Omission

Converting a Cisco Unity Demonstration System to a Standard System

Related Documentation

Obtaining Technical Assistance

Cisco.com

Technical Assistance Center

Contacting TAC by Using the Cisco TAC Website

Contacting TAC by Telephone


Release Notes for Cisco Unity Release 2.4(6.126)ENU


June 22, 2001

These release notes contain changed functionality, installation instructions, and open and resolved caveats for Cisco Unity Release 2.4(6.126)ENU.

The "ENU" in the version number refers to the U.S. English-only version of the Cisco Unity 2.4(6.126) release. There is also a Cisco Unity Release 2.4(6.126)ML; the "ML" in the version number refers to the multilingual version of the 2.4(6.126) release. Both versions have exactly the same features and have exactly the same code. The only differences between the two are in the installation requirements and in the installation instructions.

Access the latest software upgrades for Cisco Unity at http://www.cisco.com/pcgi-bin/tablebuild.pl/unity.

Contents

Requirements

Changed Cisco Unity Functionality

Downloading Cisco Unity 2.4(6.126)ENU from the Web

Installing Cisco Unity 2.4(6.126)ENU

Qualified Product Combinations for the AV-Cisco TSP

Caveats

Documentation Update

Related Documentation

Obtaining Technical Assistance

Requirements

The Cisco Unity system must be running Cisco Unity version 2.4(6.102).

The system must be using only U.S. English.


Caution If the Cisco Unity 2.4(6.126)ENU upgrade is installed on a 2.4(6.102) system that is using more than one language, only U.S. English will be available on the system after the upgrade, and errors will appear in the event log.

The system must not be running any OEM version of Cisco Unity.

If you are integrating Cisco Unity with Cisco CallManager, you must upgrade the AV-Cisco TAPI service provider (TSP) to version 1.0(0.32). Refer to the file AvCiscoTSP1.0.0.32.Readme.pdf at http://www.cisco.com/pcgi-bin/tablebuild.pl/unity.

Changed Cisco Unity Functionality

Changed Settings—Release 2.4(6.126)

Maximum Number of Users for Two-Port Keyless Demonstration System

The maximum number of users has been changed for the two-port keyless Cisco Unity demonstration system. The demonstration system allows five simultaneous users for each of the following features:

Voice mail

Fax mail

Text to speech

ViewMail® for Microsoft Outlook®

Cisco Unity ActiveAssistant®

Downloading Cisco Unity 2.4(6.126)ENU from the Web

Use a computer with a high-speed Internet connection to download the executable file (about 160 MB) from the Cisco Software Center. Downloading and extracting the release files takes a total of 475 MB of hard disk space.

You can install the Cisco Unity 2.4(6.126)ENU release files either from the hard disk on the Cisco Unity server or from a compact disc that you create on a computer with a read/write CD-ROM drive.

To download Cisco Unity 2.4(6.126)ENU


Step 1 Confirm that the Cisco Unity server or the computer with a read/write CD-ROM drive has at least 475 MB of hard disk space available.

Step 2 Create a directory for the file CiscoUnity2.4.6.126.ENU.exe on the Cisco Unity server or on the computer with a read/write CD-ROM drive. The directory name and the path to that directory cannot contain any spaces.

Step 3 On a computer with a high-speed Internet connection, go to the Software Center website at http://www.cisco.com/pcgi-bin/tablebuild.pl/unity and download the file CiscoUnity2.4.6.126.ENU.exe.

If you downloaded the file from a computer other than the Cisco Unity server or the computer with a read/write CD-ROM drive, transfer the file to the directory you created in Step 2.

Step 4 Run CiscoUnity2.4.6.126.ENU.exe. Files are extracted to a directory that you specify. The name of the directory and the path to that directory cannot contain any spaces.

If you plan to install from the Cisco Unity server, skip to Step 6.

Step 5 On the computer that has a read/write CD-ROM drive, create a compact disc that contains the extracted files.

Step 6 Delete the file CiscoUnity2.4.6.126.ENU.exe to free hard disk space.


Installing Cisco Unity 2.4(6.126)ENU

The Cisco Unity 2.4(6.126)ENU release replaces Disc 1 of the compact disc set for Cisco Unity version 2.4(6.102).

To upgrade to Cisco Unity 2.4(6.126)ENU by using downloaded files


Step 1 Confirm that the version of Cisco Unity currently installed is 2.4(6.102).

Step 2 Back up the Cisco Unity server.

Step 3 Exit the Cisco Unity software.

Step 4 If you are installing from the hard disk on the Cisco Unity server, browse to the directory that contains the extracted files and double-click Setup.exe.

If you created a compact disc that contains the extracted files, insert the disc in the CD-ROM drive and run Setup.exe.

Step 5 If you are adding or reconfiguring voice boards or ActiveFax, use Discs 2 or 3 from the original Cisco Unity 2.4.6.102 software set when prompted.

Step 6 Restart the server.


Qualified Product Combinations for the AV-Cisco TSP

Releases of the AV-Cisco TSP have been qualified for the following product combinations only.

Table 1 Qualified Product Combinations

Cisco Unity
AV-Cisco TSP
Cisco CallManager

2.4(6.126)

1.0(0.32)

3.0(10)

2.4(6.126)

1.0(0.32)

3.0(9)

2.4(6.126)

1.0(0.32)

3.0(8)

2.4(6.102)

1.0(0.32)

3.0(9)

2.4(6.102)

1.0(0.32)

3.0(8)

2.4(6.102)

1.0(0.28)

3.0(10)

2.4(6.102)

1.0(0.28)

3.0(9)

2.4(6.102)

1.0(0.28)

3.0(8)

2.4(6.102)

1.0(0.28)

3.0(7)

2.4(5.73)

1.0(0.28)

3.0(7)

2.4(5.xx)

1.0(0.24)

3.0(2d)


Caveats

Open Caveat

Table 2 lists possible unexpected behavior by Cisco Unity Release 2.4(6.126).

Table 2 Cisco Unity Release 2.4(6.126) Open Caveat

DDTS Number
Description

CSCdu04186

If you are using L&H RealSpeak TTS on Windows 2000, Cisco Unity hangs when you log off of Windows 2000. There are no errors in the event log. When you dial the Cisco Unity access number, you hear a reorder or ringback tone. When you log back on to Windows 2000, you cannot start Cisco Unity by using the Cisco Unity icon in the status area of the taskbar.

This occurs in two circumstances:

No one is logged on to Windows 2000 when a subscriber listens to an e-mail message by using TTS. Then you log on to Windows 2000 on the Cisco Unity server and log back off. Cisco Unity hangs when you log off of Windows 2000.

You are logged on to Windows 2000 on the Cisco Unity server when a subscriber listens to an e-mail message by using TTS. Cisco Unity hangs when you log off of Windows 2000.

Workarounds

Lock Windows 2000 instead of logging off. However, if someone other than the person who locked the system unlocks the system, the person who locked the system will be logged off and this will cause Cisco Unity to hang if a TTS message has been accessed.

Use L&H 3000 instead of L&H RealSpeak TTS on Windows 2000.


Resolved Caveats

Table 3 Cisco Unity Release 2.4(6.126) Resolved Caveats

DDTS Number
Description

CSCae03457

When you finish a phone record and playback session and close the Media Master or ViewMail for Microsoft Outlook form, the AvTrapConnectionHolderSvr process does not end properly and remains visible in Task Manager. This may cause problems with third-party applications.

CSCae06114

In the Subscriber Playback conversation, Cisco Unity maps the # key to two functions. After a message being forwarded is addressed, the prompt says: "To add another name, press 1. To record an introduction to the message, press 2. To forward the message as is, press #. For message options, press #." When the # key is pressed, the message is forwarded as is.

The message options portion of the prompt has been corrected ("For message options, press 3").

CSCae06207

When you disable a message notification device using the Cisco Unity Administrator (Subscribers > Subscribers > Message Notification) and then try to delete the phone number associated with that device, an error message appears. When the page refreshes, the phone number reappears.

CSCae06454

When specifying call routing rules, if you use a hyphen to designate a range of ports and the range includes a two-digit port number, the wrong ports are affected. For example, a routing rule that is enabled on ports 1-10 works only on ports 1 and 10, and not on ports 2 through 9.

CSCae06581

The Subscriber Setup > Message Settings > Fax Delivery conversation does not let you enter a pause in a fax delivery number.

CSCae06678

With some Dialogic® integrations, resynchronizing MWIs occasionally causes Tapisrv.exe to crash or MWI ports to stop working.

To activate the fix

Add the parameter MinimumMWIRequestInterval=<milliseconds to wait between MWIs> in the [Configuration] section of the active phone system file. We recommend a value of 750.

CSCae07690

Under some circumstances, the wrong date is assigned to a subscriber's standard greeting, causing the disabling of the standard greeting. This occurs because the property AVP_TIME_EXPIRES in DohPropTest is either (empty) or the date that the machine was installed when a new subscriber account is created. When a greeting is edited that has the date that the machine was installed, AVP_TIME_EXPIRES changes to 12/31/90, which results in the disabling of the standard greeting.

CSCae07707

The Integration Monitor utility does not update the display properly and consumes too much memory when left open overnight.

CSCae07844

In the following cases, the Cisco Unity AVImport utility returns a run-time error when you import from Microsoft Exchange or from a CSV file:

When the All Subscribers distribution list is removed from the default subscriber template.

When a First Name and Last Name are not entered for the user being imported.

CSCae07867

A 40- to 48-port load and a large global address list may cause subscribers to experience an 8- to 20-second delay after Cisco Unity answers and before the prompt "Please enter your password" is played.

CSCae07909

The TTS conversation does not read the subject line and body text of e-mails. This will occur when the Cisco Unity system is using the G.729a codec with the AV-Cisco TSP. The following error is logged in the application event log:

Source: AvTTS_MC
Description: WavOutSupportsFormat failed with %2 (%3).

CSCae07963

In Cisco Unity version 2.4(6.102), when L&H RealSpeak is the TTS engine and the subscriber conversation language is set to anything other than ENU, e-mail messages are not read.

CSCae07970

MWI request frequency under heavy load can cause MWI failure.

To activate the fix

Add the parameter MinimumMWIRequestInterval=<milliseconds to wait between MWIs> in the [Configuration] section of the active phone system file. We recommend a value of 750.

CSCae08014

Installing the Internet Voice Connector on a Windows 2000 machine with Active Directory fails because the IVC installation program is hard-coded to use LDAP port 389.

The IVC installation program now asks what the Exchange LDAP port is.

CSCae08065

When you attempt to import Exchange subscribers by using the Cisco Unity AvImport utility or the Cisco Unity Administrator, an error message indicates that there are no matching records in Exchange to import, even though Exchange users do exist.

CSCae08114

When an Exchange distribution list has an invalid alias, running Cisco Unity Setup results in an error message. The message says that you may continue with setup and manually configure the system later, though this cannot be done. Exchange distribution lists do not show up in the Cisco Unity Administrator.

CSCae08137

When you are forwarding a message to another subscriber by using the phone, and either there is only one match to the letters you entered or you are addressing by extension, Cisco Unity does not state the name of the recipient that is being added, but simply says "added."

CSCdt90267

When using a serial integration, leading zeros are stripped for forwarded calls. This causes a call to go to the opening greeting instead of the specified mailbox when the forwarded party's extension starts with a 0.

To activate the fix

Add the following parameters:

In the serial integration file (for example, Averic.avd), in the [Configuration] section, add DoNotStripZero=YES.

In the phone system file that you are using (for example, Ericsson0001.ini), in the [Configuration] section, add AllowZeroLeadingExtensions=1.

CSCdu06733

On Toshiba phone systems using SMDI integration, some release transfers initiated by Cisco Unity are not answered when forwarded back to Cisco Unity from the RNA/Busy subscriber extension. In the registry at HKEY_LOCAL_MACHINE\
Software\Arbiter\1.0\SystemConfiguration, the AllowCallsFromVoiceMail value is set to "0" by default. This prevents Cisco Unity from answering calls when the call information for a particular call indicates that the caller is a voice mail extension.

CSCdu13459

On startup, the system repeatedly asks for a disk in drive A, beginning before the Control-Alt-Delete logon. The message reappears even after you cancel it. The message that appears in the event log is:

Event Type: Information
Event Source: Application Popup
Event Category: None
Description: Application popup: AvCsMgr.exe - No Disk : There is no disk in the drive. Please insert a disk into drive A.

CSCdu17234

When integrating Cisco Unity with Cisco CallManager, you sometimes receive ring no answer when calling Cisco Unity. Eventually you may be forwarded to a Cisco Unity port that answers. The port that causes the error becomes locked and can be unlocked only by restarting the system.

Just before the disconnect/reconnect sequence starts, an AvMIU_MC error appears in the event log. The AvMIU_MC error is:

Event Type: Error
Event Source: AvMiu_MC
Event Category: Error
Description: Component Miu: Thread 0x00000A64 had a Failure on Port 39 in Method CAvMiuTapiLine::GetNewCall()

This has been seen only on very high-traffic systems under extreme load, and will occur only when you are using AV-Cisco TSP 1.0(0.32) with Cisco Unity 2.4(6.102).

CSCdu17422

Cisco Unity repeatedly disconnects from and reconnects to Cisco CallManager, and ports become locked. An AvMIU_MC warning appears in the event log just before the disconnect/reconnects begin. This problem occurs under heavy load with AV-Cisco TSP 1.0(0.28), Cisco CallManager 3.0(8), and Unity versions 2.4(6.115) and later.

CSCdu31554

In very rare cases, a port gets into an endless loop of disconnects and reconnects. This occurs with Cisco Unity 2.4(6.102) when the Cisco Unity server has a large number of voice messaging ports and a relatively slow processor.

CSCdu31584

In very rare cases, a port gets into an endless loop of disconnects and reconnects. When this occurs, the Windows Event log contains an Miu Drop warning for each disconnect and reconnect. This occurs with Cisco Unity 2.4(6.102).

CSCdu53543

If you are using the G729a codec with L&H RealSpeak, you must manually enable the G729a codec by changing the registry.

CSCdu54454

If you are integrating Cisco Unity with Cisco CallManager, and if a port is configured both to answer calls and to turn MWIs on and off, Cisco Unity may attempt to use that port to turn an MWI on or off at the same time that it is processing a call on that port. This causes the MWI attempt to fail.


Documentation Update

Omission

Converting a Cisco Unity Demonstration System to a Standard System

Do the following procedure after you have ordered and received a standard Cisco Unity system.

To convert a demonstration system to a standard system


Step 1 Plug the system key into the parallel or USB port on the server.

Step 2 Exit the Cisco Unity software, but do not restart the server.

Step 3 Insert Cisco Unity Disc 1 in the CD-ROM drive.

Step 4 Browse to the root directory of Cisco Unity Disc 1, and double-click Setup.exe.

Step 5 Follow the on-screen prompts and the instructions in the e-mail that you received from Cisco when you registered Cisco Unity on the Cisco website.

Step 6 Restart the server.

Step 7 Redo the procedures for your integration by using the appropriate Cisco Unity integration guide. Cisco Unity integration guides (PDF files) are in the Documentation directory on Cisco Unity Disc 1.


Related Documentation

Release Notes for AV-Cisco TSP 1.0(0.32), at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/2_46/rel_note/
tsp32rn.htm.

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the Cisco Technical Assistance Center (TAC) website.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.

Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.

Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.

To access Cisco.com, go to the following website:

http://www.cisco.com

Technical Assistance Center

The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.

Contacting TAC by Using the Cisco TAC Website

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:

http://www.cisco.com/tac

P3 and P4 level problems are defined as follows:

P3—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

P4—You need information or assistance on Cisco product capabilities, product installation, or basic product configuration.

In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.

To register for Cisco.com, go to the following website:

http://www.cisco.com/register/

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:

http://www.cisco.com/tac/caseopen

Contacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

P1 and P2 level problems are defined as follows:

P1—Your production network is down, causing a critical impact to business operations if service is not restored quickly. No workaround is available.

P2—Your production network is severely degraded, affecting significant aspects of your business operations. No workaround is available.