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Table Of Contents
Release Notes for Cisco Unity Release 2.4(6.126)ENU
Changed Cisco Unity Functionality
Changed Settings—Release 2.4(6.126)
Maximum Number of Users for Two-Port Keyless Demonstration System
Downloading Cisco Unity 2.4(6.126)ENU from the Web
Installing Cisco Unity 2.4(6.126)ENU
Qualified Product Combinations for the AV-Cisco TSP
Converting a Cisco Unity Demonstration System to a Standard System
Obtaining Technical Assistance
Contacting TAC by Using the Cisco TAC Website
Release Notes for Cisco Unity Release 2.4(6.126)ENU
June 22, 2001
These release notes contain changed functionality, installation instructions, and open and resolved caveats for Cisco Unity™ Release 2.4(6.126)ENU.
The "ENU" in the version number refers to the U.S. English-only version of the Cisco Unity 2.4(6.126) release. There is also a Cisco Unity Release 2.4(6.126)ML; the "ML" in the version number refers to the multilingual version of the 2.4(6.126) release. Both versions have exactly the same features and have exactly the same code. The only differences between the two are in the installation requirements and in the installation instructions.
Access the latest software upgrades for Cisco Unity at http://www.cisco.com/pcgi-bin/tablebuild.pl/unity.
Contents
•Changed Cisco Unity Functionality
•Downloading Cisco Unity 2.4(6.126)ENU from the Web
•Installing Cisco Unity 2.4(6.126)ENU
•Qualified Product Combinations for the AV-Cisco TSP
•Obtaining Technical Assistance
Requirements
•The Cisco Unity system must be running Cisco Unity version 2.4(6.102).
•The system must be using only U.S. English.
Caution If the Cisco Unity 2.4(6.126)ENU upgrade is installed on a 2.4(6.102) system that is using more than one language, only U.S. English will be available on the system after the upgrade, and errors will appear in the event log.
•The system must not be running any OEM version of Cisco Unity.
•If you are integrating Cisco Unity with Cisco CallManager, you must upgrade the AV-Cisco TAPI service provider (TSP) to version 1.0(0.32). Refer to the file AvCiscoTSP1.0.0.32.Readme.pdf at http://www.cisco.com/pcgi-bin/tablebuild.pl/unity.
Changed Cisco Unity Functionality
Changed Settings—Release 2.4(6.126)
Maximum Number of Users for Two-Port Keyless Demonstration System
The maximum number of users has been changed for the two-port keyless Cisco Unity demonstration system. The demonstration system allows five simultaneous users for each of the following features:
•Voice mail
•Fax mail
•Text to speech
•ViewMail® for Microsoft Outlook®
•Cisco Unity ActiveAssistant®
Downloading Cisco Unity 2.4(6.126)ENU from the Web
Use a computer with a high-speed Internet connection to download the executable file (about 160 MB) from the Cisco Software Center. Downloading and extracting the release files takes a total of 475 MB of hard disk space.
You can install the Cisco Unity 2.4(6.126)ENU release files either from the hard disk on the Cisco Unity server or from a compact disc that you create on a computer with a read/write CD-ROM drive.
To download Cisco Unity 2.4(6.126)ENU
Step 1 Confirm that the Cisco Unity server or the computer with a read/write CD-ROM drive has at least 475 MB of hard disk space available.
Step 2 Create a directory for the file CiscoUnity2.4.6.126.ENU.exe on the Cisco Unity server or on the computer with a read/write CD-ROM drive. The directory name and the path to that directory cannot contain any spaces.
Step 3 On a computer with a high-speed Internet connection, go to the Software Center website at http://www.cisco.com/pcgi-bin/tablebuild.pl/unity and download the file CiscoUnity2.4.6.126.ENU.exe.
If you downloaded the file from a computer other than the Cisco Unity server or the computer with a read/write CD-ROM drive, transfer the file to the directory you created in Step 2.
Step 4 Run CiscoUnity2.4.6.126.ENU.exe. Files are extracted to a directory that you specify. The name of the directory and the path to that directory cannot contain any spaces.
If you plan to install from the Cisco Unity server, skip to Step 6.
Step 5 On the computer that has a read/write CD-ROM drive, create a compact disc that contains the extracted files.
Step 6 Delete the file CiscoUnity2.4.6.126.ENU.exe to free hard disk space.
Installing Cisco Unity 2.4(6.126)ENU
The Cisco Unity 2.4(6.126)ENU release replaces Disc 1 of the compact disc set for Cisco Unity version 2.4(6.102).
To upgrade to Cisco Unity 2.4(6.126)ENU by using downloaded files
Step 1 Confirm that the version of Cisco Unity currently installed is 2.4(6.102).
Step 2 Back up the Cisco Unity server.
Step 3 Exit the Cisco Unity software.
Step 4 If you are installing from the hard disk on the Cisco Unity server, browse to the directory that contains the extracted files and double-click Setup.exe.
If you created a compact disc that contains the extracted files, insert the disc in the CD-ROM drive and run Setup.exe.
Step 5 If you are adding or reconfiguring voice boards or ActiveFax, use Discs 2 or 3 from the original Cisco Unity 2.4.6.102 software set when prompted.
Step 6 Restart the server.
Qualified Product Combinations for the AV-Cisco TSP
Releases of the AV-Cisco TSP have been qualified for the following product combinations only.
Caveats
Open Caveat
Table 2 lists possible unexpected behavior by Cisco Unity Release 2.4(6.126).
Resolved Caveats
Documentation Update
Omission
Converting a Cisco Unity Demonstration System to a Standard System
Do the following procedure after you have ordered and received a standard Cisco Unity system.
To convert a demonstration system to a standard system
Step 1 Plug the system key into the parallel or USB port on the server.
Step 2 Exit the Cisco Unity software, but do not restart the server.
Step 3 Insert Cisco Unity Disc 1 in the CD-ROM drive.
Step 4 Browse to the root directory of Cisco Unity Disc 1, and double-click Setup.exe.
Step 5 Follow the on-screen prompts and the instructions in the e-mail that you received from Cisco when you registered Cisco Unity on the Cisco website.
Step 6 Restart the server.
Step 7 Redo the procedures for your integration by using the appropriate Cisco Unity integration guide. Cisco Unity integration guides (PDF files) are in the Documentation directory on Cisco Unity Disc 1.
Related Documentation
Release Notes for AV-Cisco TSP 1.0(0.32), at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/2_46/rel_note/
tsp32rn.htm.Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the Cisco Technical Assistance Center (TAC) website.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.
Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.
Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.
To access Cisco.com, go to the following website:
http://www.cisco.com
Technical Assistance Center
The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.
Contacting TAC by Using the Cisco TAC Website
If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:
http://www.cisco.com/tac
P3 and P4 level problems are defined as follows:
•P3—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.
•P4—You need information or assistance on Cisco product capabilities, product installation, or basic product configuration.
In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.
To register for Cisco.com, go to the following website:
http://www.cisco.com/register/
If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:
http://www.cisco.com/tac/caseopen
Contacting TAC by Telephone
If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
P1 and P2 level problems are defined as follows:
•P1—Your production network is down, causing a critical impact to business operations if service is not restored quickly. No workaround is available.
•P2—Your production network is severely degraded, affecting significant aspects of your business operations. No workaround is available.
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