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Release Notes for Cisco Unity Release 2.4(6.161)

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Table Of Contents

Release Notes for Cisco Unity Release 2.4(6.161)

Contents

System Requirements

Supported Product Combinations for Cisco Unity, the AV-Cisco TSP, and Cisco CallManager

Determining the Software Version

Downloading Cisco Unity from the Web

Installing Cisco Unity

Hot Fixes

New and Changed Support

New and Changed Support—Release 2.4(6.161)

Cisco Unity 2.4(6.x) U.K. English Quiet Prompts

Intel Dialogic D/120JCT-EURO Voice Card

Outlook XP and Windows XP, and ViewMail 2.4(6)

RealSpeak 3.0 TTS Engine

TOPCALL Fax

ViewMail 3.0(1.20)

Virus Scanning Software Qualified for Use with Cisco Unity

Windows Installer 1.1

New and Changed Functionality

New and Changed Functionality—Release 2.4(6.135)

BusinessLogicManager Diagnostic Logging

Registry Setting for AvTrapClientConnectionHolderSvr Process

New and Changed Functionality—Release 2.4(6.126)

Maximum Number of Users for Two-Port Keyless Demonstration System

Caveats

Open Caveats—Release 2.4(6.161)

Resolved Caveats—Release 2.4(6.161)

Resolved Caveats—Release 2.4(6.135)

Resolved Caveats—Release 2.4(6.126)

Intel Dialogic D/120JCT-EURO Voice Card

Installing the D/120JCT-EURO card

Documentation Updates

Change—Release 2.4(6.135)

Avoiding Collisions Between MWIs and Incoming Calls

Omission—Release 2.4(6.126)

Converting a Cisco Unity Demonstration System to a Standard System

Related Documentation

Obtaining Documentation

World Wide Web

Documentation CD-ROM

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco.com

Technical Assistance Center

Cisco TAC Web Site

Cisco TAC Escalation Center


Release Notes for Cisco Unity Release 2.4(6.161)


Revised January 21, 2002

These release notes contain changed functionality, installation instructions, and open and resolved caveats for Cisco Unity Release 2.4(6.161).

When you download Cisco Unity from the Cisco Software Center website, the file names include an "ML" in the version number. "ML" refers to the multilingual version of the 2.4(6.161) release.

Access the latest software upgrades for Cisco Unity at http://www.cisco.com/cgi-bin/tablebuild.pl/unity.

Contents

System Requirements

Determining the Software Version

Downloading Cisco Unity from the Web

Installing Cisco Unity

Hot Fixes

New and Changed Support

New and Changed Functionality

Caveats

Intel Dialogic D/120JCT-EURO Voice Card

Documentation Updates

Related Documentation

Obtaining Documentation

Obtaining Technical Assistance

System Requirements

To install and run Cisco Unity 2.4(6.161), you must install Microsoft Exchange 5.5 Service Pack 4. You can download the service pack from the Microsoft Exchange Server 5.5 downloads website. Download only SP4_550I.exe, Core Server Netsetup.


Caution After you install Service Pack 4, exit the Cisco Unity software and restart the server, or subsequent installation procedures will fail.

The system must not be running any OEM version of Cisco Unity.

If Cisco Unity is integrated with Cisco CallManager 3.0(x), you must upgrade the AV-Cisco TAPI service provider (TSP) to version 1.0(0.36) or later. Refer to the applicable release notes for the AV-Cisco TSP version on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/tsp/index.htm.

If Cisco Unity is integrated with Cisco CallManager 3.1(x), you must upgrade the AV-Cisco TAPI service provider (TSP) to version 3.0(0.7) or later. Refer to the applicable release notes for the AV-Cisco TSP version on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/tsp/index.htm.

Cisco Unity version 2.4(6) supports upgrades from versions 2.3(4.104) or later.

We recommend that you determine if the Cisco Security Advisory: "Code Red" Worm-Customer Impact, at http://www.cisco.com/warp/public/707/cisco-code-red-worm-pub.shtml, applies to your site.

Supported Product Combinations for Cisco Unity, the AV-Cisco TSP, and Cisco CallManager

Versions of Cisco Unity, the AV-Cisco TSP, and Cisco CallManager are supported in the following combinations only.

Table 1 Supported Product Combinations 

Cisco Unity
AV-Cisco TSP
Cisco CallManager

2.4(6.161)

3.0(4), 3.0(3)

3.0(12), 3.0(11), 3.0(10), 3.0(9), 3.0(8)

2.4(6.161)

3.0(2), 3.0(0.7)

3.1(2), 3.1(1)

2.4(6.161)

1.0.(0.39), 1.0(0.36)

3.0(12), 3.0(11), 3.0(10), 3.0(9), 3.0(8)

2.4(6.135)

3.0(4), 3.0(3)

3.1(2), 3.1(1), 3.0(12), 3.0(11), 3.0(10), 3.0(9), 3.0(8)

2.4(6.135)

3.0(2)

3.1(2), 3.1(1)

2.4(6.135)

3.0(0.7)

3.1(1)

2.4(6.135)

1.0(0.39), 1.0(0.36)

3.0(12), 3.0(11), 3.0(10), 3.0(9), 3.0(8)

2.4(6.126)

1.0(0.32)

3.0(12), 3.0(11), 3.0(10), 3.0(9), 3.0(8)

2.4(6.102)

1.0(0.32)

3.0(12), 3.0(11), 3.0(10), 3.0(9), 3.0(8)

2.4(6.102)

1.0(0.28)

3.0(12), 3.0(11), 3.0(10), 3.0(9), 3.0(8), 3.0(7)

2.4(5.73)

1.0(0.28)

3.0(7)

2.4(5.xx)

1.0(0.24)

3.0(2d)


Determining the Software Version

To determine the Cisco Unity version in use


Step 1 Browse to the CommServer directory.

Step 2 Right-click the AvCsMgr.exe file, and click Properties.

Step 3 In the Properties window, click the Version tab.

Step 4 In the Item Name list, click Product Version. The Cisco Unity version number is displayed in the Value window.


To determine the AV-Cisco TSP version in use


Step 1 Browse to the WinNT\System32 directory.

Step 2 Right-click the Avskinny.tsp file, and click Properties.

Step 3 In the Properties window, click the Version tab. The AV-Cisco TSP version number is displayed in the File Version setting.


To determine the RealSpeak version in use


Step 1 Browse to the CommServer\RealSpeak\Api\Lib directory.

Step 2 Right-click the file Lhstts.dll, and click Properties.

Step 3 Click the Version tab.

Step 4 In the Items list, click Product Version. The DLL version is displayed in the Value window and corresponds to the following RealSpeak versions:

2.1.0.0 = RealSpeak version 2.0(1)

2.11.0.0 = RealSpeak version 2.1(1)

2.12.0.0 = RealSpeak version 3.0(0)

2.13.0.0 = RealSpeak version 3.0(1)


Downloading Cisco Unity from the Web

Use a computer with a high-speed Internet connection to download the executable files from the Cisco Software Center.

You can install the Cisco Unity 2.4(6.161) release files either from the hard disk on the Cisco Unity server or from compact discs that you create on a computer with a read/write CD-ROM drive.

There are three executable files. You need to download only the files that contain the features you are using:

CiscoUnity2.4.6.161.ML.CD1.exe (Disc 1)

The Disc 1 file contains Cisco Unity software and the following languages:

DEU-German

ENA-English Australian

ENG-English Great Britain

ENU-English United States

FRA-French France

NLD-Dutch

If you are integrating only with a Cisco CallManager phone system, if the Cisco Unity system is using only the preceding languages, and if the system does not include ActiveFax (either on the Cisco Unity server or on a separate fax server), you can upgrade to version 2.4(6.161) by using the Disc 1 file alone.

CiscoUnity2.4.6.161.ML.CD2.exe (Disc 2)

Also download the Disc 2 file if the system you are upgrading contains voice cards or if it is using any of the following languages:

ENZ-English New Zealand

ESO-Spanish Colombian

NOR-Norwegian

CiscoUnity2.4.6.161.ML.CD3.exe (Disc 3)

Also download the Disc 3 file if the system you are upgrading includes ActiveFax, either on the Cisco Unity server or on a separate ActiveFax server.

To download Cisco Unity 2.4(6.161)ML


Step 1 Confirm that the Cisco Unity server or the computer with a read/write CD-ROM drive has at least 1 GB of hard disk space available for each of the CiscoUnity2.4.6.161.ML.CD<x>.exe files. (The 1 GB is for the download file and the extracted files.)

Step 2 Create a directory for the files that you want to download, either on the Cisco Unity server or on the computer with a read/write CD-ROM drive.

Step 3 Go to the Software Center website at http://www.cisco.com/cgi-bin/tablebuild.pl/unity, and download the applicable CiscoUnity2.4.6.161.ML.CD<n>.exe file(s).

Step 4 Double-click each of the files that you downloaded. For each executable file, the file-extraction program creates a CD<n> folder in the directory that you specify and extracts files to that folder.

If you plan to install from the Cisco Unity server, skip to Step 6.

Step 5 On the computer that has a read/write CD-ROM drive, create compact discs that contain the extracted files, one disc for each executable file you downloaded. Copy only the files, not the CD<n> folder. Label each compact disc CD<n>, to match the name of the executable file.

Step 6 Delete the file(s) CiscoUnity2.4.6.161.ML.CD<n>.exe to free hard disk space.


Installing Cisco Unity


Caution Diagnostic traces that were set before an upgrade are not preserved and must be reset after the upgrade. Dialogic quiet parameters are preserved in an upgrade only if the voice card software is not reinstalled during the Cisco Unity Setup program. If the Install Voice Card Software check box is checked during Setup, quiet parameters will be lost and must be reset after the upgrade.

To upgrade to Cisco Unity 2.4(6.161)ML by using downloaded files


Step 1 Back up the Cisco Unity server.

Step 2 Exit the Cisco Unity software.


Caution When you exit the Cisco Unity software before upgrading, do not use the Kill utility to stop Cisco Unity services, or the upgrade may fail. Instead, use the Cisco Unity tray icon in the status bar or use the Status Monitor.

Step 3 If you are integrating Cisco Unity with Cisco CallManager, either alone or as part of a dual phone system integration, uninstall the AV-Cisco TSP.

Step 4 If you are installing from the hard disk on the Cisco Unity server, browse to the directory that contains the extracted files, and double-click Setup.exe in the CD1 folder.

If you created compact discs that contain the extracted files, insert Disc CD1 in the CD-ROM drive, and double-click Setup.exe.

Step 5 Follow the on-screen prompts to install Cisco Unity 2.4(6.161)ML.

Step 6 Restart the server.

Step 7 The system prompts are overwritten during the upgrade to version 2.4(6.161). Therefore, if quiet prompts were installed before you upgraded, download the latest set of prompts and reinstall them. Quiet prompts and the instructions for installing them are available on the Software Center website at http://www.cisco.com/cgi-bin/tablebuild.pl/unity.

Step 8 If you are integrating Cisco Unity with Cisco CallManager, reinstall the AV-Cisco TSP. For information on which versions are supported, see the "Supported Product Combinations for Cisco Unity, the AV-Cisco TSP, and Cisco CallManager" section.

For information on installing the AV-Cisco TSP, refer to the release notes for the version you are installing. Release notes are available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm and on the Software Center website at http://www.cisco.com/cgi-bin/tablebuild.pl/unity.


Hot Fixes

Files to fix the following caveats that missed the deadline of the Cisco Unity 2.4(6.161) release are available in the CPR directory of Cisco Unity 2.4(6.161) Disc 1. For details on the caveats, see the "Open Caveats—Release 2.4(6.161)" section.

Table 2 Hot Fix Files

Caveat Number
Fix File

CSCdu59265

AvSalNtSvr.dll

CSCdu71673

AvConvSubSetupUtilsSvr.dll

CSCdv78097

AvMiuSvr.dll

CSCdw22612

AvRealSpeakSvr.dll


To apply a fix


Step 1 Choose a fix file. See Table 2.


Caution The Cisco Unity system must be upgraded to version 2.4(6.161) before applying any of the fixes.

Step 2 Stop Cisco Unity.

Step 3 On the Cisco Unity server, go to the CommServer\Components directory, and back up the existing file, naming it <File>.old.

Step 4 Copy the file from the CPR directory on Cisco Unity 2.4(6.161) Disc 1 to the CommServer\Components directory.

Step 5 Restart the Cisco Unity server.


New and Changed Support

New and Changed Support—Release 2.4(6.161)

Cisco Unity 2.4(6.x) U.K. English Quiet Prompts

The Cisco Unity version 2.4(6.x) U.K. English Quiet Prompts are available for use with a system that is using the G.711 or G.729a codec. The prompt sets and the readme file (CiscoUnity2.4.6.ENG.QuietPrompts.Readme.pdf) are available for download from the Cisco Software Center website at http://www.cisco.com/cgi-bin/tablebuild.pl/unity.

Intel Dialogic D/120JCT-EURO Voice Card

The D/120JCT-EURO voice card is supported for use with a Cisco Unity 2.4(6) system. For information about the card and installation instructions, see the "Intel Dialogic D/120JCT-EURO Voice Card" section.

Outlook XP and Windows XP, and ViewMail 2.4(6)

Microsoft Outlook XP and Microsoft Windows XP are supported for use with ViewMail for Microsoft Outlook version 2.4(6).

RealSpeak 3.0 TTS Engine

The RealSpeak version 3.0 TTS engine contains a fix for severity 1 caveats in the RealSpeak version 2.0(1) engine that can cause Cisco Unity to stop functioning. (RealSpeak version 2.0(1) ships with version 2.4(6.x) of Cisco Unity.)

The RealSpeak 3.0 TTS engine and the readme file (CiscoUnity.RealSpeak3.0.Readme.pdf) are available for download from the Software Center website at http://www.cisco.com/cgi-bin/tablebuild.pl/unity.

TOPCALL Fax

All versions of the TOPCALL third-party fax product are supported with Cisco Unity version 2.4(6.161) and later.

ViewMail 3.0(1.20)

ViewMail for Microsoft Outlook version 3.0(1.20) is available for download from the Software Center website at http://www.cisco.com/cgi-bin/tablebuild.pl/unity. ViewMail 3.0(1.20) can be connected to a Cisco Unity 2.4(6) system that is not running Active Fax. Cisco Unity systems with Active Fax must use the 2.4(6) ViewMail client, available on Cisco Unity Disc 1 in the ViewMail directory.

Virus Scanning Software Qualified for Use with Cisco Unity

The following virus scanning software has been qualified for use with Cisco Unity version 2.4(6):

Symantec Norton AntiVirus for Microsoft Windows NT and Windows 2000, version 5.02 and later.

Symantec Norton AntiVirus for Microsoft Exchange, version 2.13 and later.

McAfee NetShield for Microsoft Windows NT and Windows 2000, version 4.5 and later.

There are two known issues with how McAfee NetShield works with Cisco Unity:

Running McAfee NetShield during the Cisco Unity installation process dramatically increases the time required to install a new system or an upgrade.

The way that ASP files are handled prohibits access to the Cisco Unity Administrator and the ActiveAssistant pages.

The following two procedures provide workarounds to the known McAfee NetShield issues.

With McAfee NetShield installed on the Cisco Unity server, you need to disable the virus scan services before you run the Cisco Unity Setup program.

To disable McAfee NetShield services


Step 1 On the Windows Start menu, click Programs > Administrative Tools > Services.

Step 2 In the right pane, double-click each of the following services, and on the General tab, click Stop, then click Disabled in the Startup Type list, and click OK:

Network Associates Alert Manager

Network Associates McShield

Network Associates Task Manager

Step 3 Close the Services MMC.


With McAfee NetShield installed on the Cisco Unity server, you need to re-enable the virus scan services after you have finished running Cisco Unity Setup. You also need to exclude several directories from scanning so the Cisco Unity Administrator and the ActiveAssistant work correctly.

To re-enable McAfee NetShield and exclude Cisco Unity directories from scanning


Step 1 On the Windows Start menu, click Programs > Administrative Tools > Services.

Step 2 In the right pane, double-click each of the following services, and click Automatic in the Startup Type list, then click Start, and click OK:

Network Associates Alert Manager

Network Associates McShield

Network Associates Task Manager

Step 3 Close the Services MMC.

Step 4 In the status bar, right-click the NetShield icon, and click Properties.

Step 5 Click the Exclusions tab.

Step 6 Click Add.

Step 7 In the File, Folder, or Drive to Exclude box, enter the names of the following directories:

InetPub\WWWRoot\SAWeb

InetPub\WWWRoot\SAHelp

InetPub\WWWRoot\Status

Step 8 Check the Include Subfolders check box.

Step 9 Uncheck the Exclude from Inbound check box.

Step 10 Check the Exclude from Outbound check box.

Step 11 Click OK to close the Add Exclusion Item dialog box.

Step 12 Click OK to close the NetShield Properties dialog box.


Windows Installer 1.1

Microsoft Windows Installer version 1.1 must be installed on a Cisco Unity system that is running Microsoft Windows NT before the Cisco Unity system is upgraded to Cisco Unity version 2.4(6.161).

To install Windows Installer 1.1 from Cisco Unity Disc 1


Step 1 On the Cisco Unity server, insert Cisco Unity 2.4(6.161) Disc 1 in the CD-ROM drive.

Step 2 Browse to the directory CommServer\SecurityKeySetup.

Step 3 Double-click Instmsiw.exe.

Step 4 When the message "Windows Installer Setup completed successfully" appears, click OK.


New and Changed Functionality

New and Changed Functionality—Release 2.4(6.135)

BusinessLogicManager Diagnostic Logging

The BusinessLogicManager is used to create subscribers. A new Group, AvSADbConn, was added to the diagnostics in MaestroTools for this function. The traces listed in Table 3 are disabled by default, and can be enabled if needed.

Table 3 AvSaDbConn Diagnostic Traces 

Trace
Description

0

High level, method entry/exit & parameter values

1

Low level, method entry/exit & parameter values

2

New, alloc, delete, free, sysallocstring, etc

10

Error

11

Add and delete entities

12

Modify entities

13

Debug Doh creation.


Registry Setting for AvTrapClientConnectionHolderSvr Process

A client-side registry setting has been added that will close the AvTrapClientConnectionHolderSvr process faster than the default time of 90 seconds, once the ViewMail for Microsoft Outlook form has been closed:

HKEY_CURRENT_USER\Software\Active Voice\TeLANophy\Trap\

TrapTerminateProcessDelay 5000

TrapHangupDelay 60000

Both of the values are type DWORD and are in milliseconds. (For example, a setting of 5000 equals 5 seconds.)


Caution Changing the wrong registry key or entering an incorrect value can cause the server to malfunction. Before you edit the registry, confirm that you know how to restore it if a problem occurs. (Refer to the "Restoring" topics in Registry Editor Help.) Note that a typical backup of the Cisco Unity server does not back up the registry. Also note that for Cisco Unity failover, registry changes on one Cisco Unity server must be made manually on the other Cisco Unity server, because registry changes are not replicated. If you have any questions about changing registry key settings, contact Cisco TAC.

New and Changed Functionality—Release 2.4(6.126)

Maximum Number of Users for Two-Port Keyless Demonstration System

The maximum number of users has been changed for the two-port keyless Cisco Unity demonstration system. The demonstration system allows five simultaneous users for each of the following features:

Voice mail

Fax mail

Text to speech

ViewMail for Microsoft Outlook

Cisco Unity ActiveAssistant

Caveats

This section describes severity 1, 2, and select severity 3 caveats.

If you have an account with Cisco.com, you can use Bug Toolkit to find caveats of any severity for any release. Bug Toolkit is available at the website http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.

Open Caveats—Release 2.4(6.161)

Table 4 lists possible unexpected behavior by Cisco Unity 2.4(6.161).

Table 4 Cisco Unity Release 2.4(6.161) Open Caveats 

Caveat Number
Description

CSCae03157

When a locked key that is set to Ignore is pressed, Cisco Unity plays the error message "Sorry, I did not recognize that as a valid entry" instead of ignoring the key.

There is no workaround.

CSCae06158

On a system with Dialogic D/120JCT-LS or D/120JCT-EURO voice cards, when a caller hangs up, the port goes idle for 1 second, then a subsequent call appears on the same port, but there really is no call. This behavior may be isolated to just a few ports on one card, or up to many ports on multiple cards. Only older versions of D/120JCT-LS cards exhibit this behavior. This problem has been addressed by Dialogic on newer versions of the D/120JCT-LS card. There is currently no version of the D/120JCT-EURO card available with a fix for this problem.

Workaround

Increase the MinimumRingOnInterval setting in the active phone system Configuration.ini file to 500 milliseconds.

CSCae06528

When attempting to import a subscriber Exchange record that contains quotation marks by using Avimport or Cisco Unity Administrator Import via Exchange, the Cisco Unity Administrator Subscriber Profile fields are not populated.

Workaround

Remove the quotation marks from the subscriber Exchange record, and reimport it.

CSCae07964

Message waiting indicators and message notification do not function correctly. MWI dialouts do not occur when a new message is sent or is deleted from a subscriber mailbox. This is typically a sporadic problem that is temporarily resolved by the workaround and often does not return.

Workaround

1. Restart the Cisco Unity server.

2. Set the following traces, so that if the problem reoccurs, troubleshooting information will be collected:

ExchangeMonitor 12, 13

Notifier 12, 21

CSCae08096

The fail-safe prompt "The system is not available to process your call, please try again later" is heard when Cisco Unity is called. This has been seen in Cisco Unity 2.4(6) systems. An AvPhraseServer_MC error is logged in the Application event log because the AvPhraseServer DLL is not registered.

Workaround

1. From a command prompt, go to the directory CommServer\Components.

2. Type Regsvr32 AvPhraseServerSvr.dll to register the AvPhraseServerSvr DLL.

CSCdu46604

The All Subscribers report fails to run. This problem occurred on a New Zealand English system, when the report was looking for and failed to find the U.S. English TTS engine.

Workaround

Reinstall the TTS engine. The most current TTS engine is available for download from the Software Center website at http://www.cisco.com/cgi-bin/tablebuild.pl/unity.

CSCdu47005

The Call Handler report fails. All other reports run correctly.

Workaround

1. Run Dcomcnfg.

2. In the Applications window, select AvCrunch71svr.

3. Click Properties.

4. In the Properties window, click the Security tab.

5. Click Use Custom Access Permissions, and click Edit.

6. In the Registry Value Permissions window, click Add.

7. In the Add Users and Groups window, click the Cisco Unity logon account, click Add, and click OK.

8. Click Use Custom Launch Permissions, and click Edit.

9. In the Registry Value Permissions window, click the Cisco Unity logon account, click Add, and click OK.

10. Queue the report. If it fails, start Regedit.


Caution Changing the wrong registry key or entering an incorrect value can cause the server to malfunction. Before you edit the registry, confirm that you know how to restore it if a problem occurs. (Refer to the "Restoring" topics in Registry Editor Help.) Note that a typical backup of the Cisco Unity server does not back up the registry. Also note that for Cisco Unity failover, registry changes on one Cisco Unity server must be made manually on the other Cisco Unity server, because registry changes are not replicated. If you have any questions about changing registry key settings, contact Cisco TAC.

11. If you do not have a current backup of the registry, click Registry > Export Registry File, and save the registry settings to a file. (Continued)

CSCdu47005 (continued)

12. Expand the key
HKEY_CLASSES_ROOT\CLSID\
{1DA38642-D9B1-11d3-B48F-00C04F0C3EA8}\LocalServer32.

13. Set the Default key to C:\CommServer\AvCrunch71Svr.exe.

14. Change the drive and path to the CommServer directory, if applicable.

15. Restart the Cisco Unity server, and queue the report again.

CSCdu59265

Cisco Unity is unable to create Windows NT accounts, and generates the error message "An unrecognized error has occurred." When Cisco Unity is a Windows 2000 member server installed in a Windows NT 4 domain, and the primary domain controller that was active when Cisco Unity was installed is made into a backup domain controller or taken offline, Cisco Unity still has a pointer to the primary domain controller. This causes Windows NT account creation to fail when adding new subscribers.

Workaround

Bring the primary domain controller back online. If this is not possible, contact Cisco TAC to obtain a patch.

A Hot Fix is available for this caveat. See the "Hot Fixes" section for instructions.

CSCdu65748

and

CSCdu65866

If you remove a language from the system by rerunning the Cisco Unity Setup program and unchecking the corresponding check box, subscribers who used the removed language hear the fail-safe conversation in the default phone language.

If you remove a language in the Cisco Unity Administrator (Configuration > Phone Languages) without removing it from the system, subscribers who used the language hear the fail-safe conversation in the removed language.

If the default phone language was removed, and if there are three or more languages installed on the system, which language becomes the new default phone language is unpredictable.

The Subscriber Language setting for subscribers who used the removed language changes to the default phone language in the Cisco Unity Administrator, but the value in the Cisco Unity database is not updated.

Workarounds

Do the following procedure to set Cisco Unity to play the default phone language for subscribers who used the removed language. With this workaround, errors still appear in the Application Event log.

1. Start Regedit.


Caution Changing the wrong registry key or entering an incorrect value can cause the server to malfunction. Before you edit the registry, confirm that you know how to restore it if a problem occurs. (Refer to the "Restoring" topics in Registry Editor Help.) Note that a typical backup of the Cisco Unity server does not back up the registry. Also note that for Cisco Unity failover, registry changes on one Cisco Unity server must be made manually on the other Cisco Unity server, because registry changes are not replicated. If you have any questions about changing registry key settings, contact Cisco TAC.

2. If you do not have a current backup of the registry, click Registry > Export Registry File, and save the registry settings to a file.

3. Expand the key
HKEY_LOCAL_MACHINE\Software\Active Voice\CDE\1.0. (Continued)

CSCdu65748

and

CSCdu65866 (continued)

4. Add a new DWORD value, naming it RetryDefaultLanguage and setting the value to 1. A restart is not required.

Alternatively, you can do the following procedure to update the database for the Subscriber Language setting, so error messages no longer appear in the Application Event log.

1. In the Cisco Unity Administrator, go to the Subscribers > Conversation page for each subscriber account.

2. If the Subscriber Language is incorrect, change it to the correct language. If the Subscriber Language is correct, change another value on the page.

3. Click the Save icon.

4. Reverse the change made in Step 2 (if appropriate), and click the Save icon again.

CSCdu71673

Subscribers are prompted to change their password each time they log on to Cisco Unity, even if their password was recently changed.

Workaround

Change the password in the ActiveAssistant, or reset the subscriber password in the Cisco Unity Administrator and set the password to Never Expire.

A Hot Fix is available for this caveat. See the "Hot Fixes" section for instructions.

CSCdu74580

In the Cisco Unity Administrator, on the Subscribers > Account Policy > Phone Password Restrictions page, the Number of Passwords to Remember option under Phone Password Uniqueness does not work. Cisco Unity will not recall the last password used, so the same password can be used repeatedly.

There is no workaround.

CSCdv00319

The Modify Private List dialog box is missing Next and Previous buttons for subscriber Private List pages when they are sorted by display name.

Workaround

Sort the list by criteria other than display name.

CSCdv00759

While recording a message to another subscriber through ViewMail using TRAP (the phone), ViewMail stops recording while the subscriber is still talking. The subscriber records a second message and completes it successfully; however, the message that is sent is the first message, which was cut off.

No workaround is available for the cut-off message problem.

Workaround

To work around the problem with the wrong message being sent, end the TRAP session and start a new one before rerecording the message.

CSCdv16990

In the Cisco Unity Administrator, on the Call Transfer page, the option Yes, Ring Subscriber's Extension under Transfer Incoming Calls to Subscriber's Phone is added to new subscriber records as Yes, Ring Subscriber at This Number.

There is no workaround.

CSCdv61625

A subscriber extension remains in the subscriber template and cannot be assigned to another subscriber. The extension-in-use error message appears, even though the extension is not in use by a subscriber.

Workaround

Run the Dbwalker utility.

CSCdv67899

On a new Cisco Unity system, the class of service for the default subscriber is set to add ViewMail for all subscribers. Subscribers cannot be added if the customer did not purchase any ViewMail seats. An error message appears, stating that not enough licenses are available.

Workaround

Remove ViewMail from the default subscriber class of service.

CSCdv69341

The web-based Status Monitor has a memory leak. If the web-based Status Monitor has been open for a long period of time, Cisco Unity may slow down, lock up, or show additional unusual symptoms.

Workaround

Shut down the web-based Status Monitor when it is not in use, or use StatusMonitor.exe in the Tools directory.

CSCdv78097

Dial tone is recorded as a message when caller hangs up during the opening greeting or a subscriber greeting (DTMF integrations only).

A Hot Fix is available for this caveat. See the "Hot Fixes" section for instructions.

Note The Hot Fix is needed on systems with a DTMF integration. A fix for systems with a serial integration is included in the Cisco Unity 2.4(6.161) release.

CSCdw22612

The RealSpeak TTS engine can generate an exception that causes Cisco Unity ports to lock during TTS playback. When this occurs, the ports are no longer available to answer calls and TTS licenses are still in use. The web-based port Status Monitor will show the ports off hook for a very long time, and the StatusMonitor.exe utility will show the ports in a TTS playback state. Subscribers may be told that their e-mail cannot be read back if all TTS licenses are used up.

Workaround

Stop and restart the Cisco Unity server.

A Hot Fix is available for this caveat. See the "Hot Fixes" section for instructions.


Resolved Caveats—Release 2.4(6.161)

Table 5 Cisco Unity Release 2.4(6.161) Resolved Caveats 

Caveat Number
Description

CSCae05929

After setting the system clock backward, messages with a time stamp between the correct current time and the incorrect future time are no longer accessible from the phone.

CSCae07181

The Status Monitor does not update the status of a report unless you manually refresh the page or add a new report to the queue.

CSCae07744

AvPerfMonitorMsg errors during load test.

CSCae07960

AvPerfMonitor was removed from the list of started components.

CSCae08063

When loading the Outlook Today view in Microsoft Outlook, the error message "The add in C:\Programfiles\ViewMail\TFXEXT32.dll could not be installed or loaded" appears.

CSCae08127

Message notification is triggered by the default time zone, not the time zone setting for the subscriber.

CSCdu04186

If you are using the L&H RealSpeak TTS on Windows 2000, Cisco Unity hangs when you log off Windows 2000.

To activate this fix

Install the RealSpeak version 3.0 TTS engine after installing Cisco Unity 2.4(6.161). The RealSpeak 3.0 TTS engine and the readme file (CiscoUnity.RealSpeak3.0.Readme.pdf) are available for download from the Software Center website at http://www.cisco.com/cgi-bin/tablebuild.pl/unity.

CSCdu21437

When text to speech encounters a blank e-mail, Cisco Unity waits for a DTMF tone.

CSCdu25835

Cisco Unity AV-MIU does not start. The Event Log error "resource unavailable" appears from the AV-Cisco TSP whenever the MIU initializes.

CSCdu41369

ResourceManager stops granting requests in some circumstances.

CSCdu43820

If languages are changed or reduced on Cisco Unity, PhraseServer errors appear in the Application Event log every time you restart the Cisco Unity server.

To activate this fix

1. Start Regedit.


Caution Changing the wrong registry key or entering an incorrect value can cause the server to malfunction. Before you edit the registry, confirm that you know how to restore it if a problem occurs. (Refer to the "Restoring" topics in Registry Editor Help.) Note that a typical backup of the Cisco Unity server does not back up the registry. Also note that for Cisco Unity failover, registry changes on one Cisco Unity server must be made manually on the other Cisco Unity server, because registry changes are not replicated. If you have any questions about changing registry key settings, contact Cisco TAC.

2. If you do not have a current backup of the registry, click Registry > Export Registry File, and save the registry settings to a file.

3. Expand the key
HKEY_LOCAL_MACHINE\Software\Phrase Server Classes, and select a PhraseServer key.

4. Delete the subkey for the language that is no longer installed.

5. Repeat Steps 1 and 2 on each PhraseServer key for each language that is no longer installed.

CSCdu52956

When a subscriber Inbox is full and the subscriber leaves a message for another subscriber without logging on to Cisco Unity, the message is not delivered.

CSCdu59234

When listening to a forwarded or reply e-mail, Cisco Unity does not read back the entire body of the message if the original message contained a blank subject.

CSCdu59279

When installing Cisco Unity on a non-U.S. English version of Windows 2000, TAPI does not initialize properly.

CSCdu61135

Prompt.ini was updated to reflect the change made to the prompt AvSubSetupMenuENU173.wav.

CSCdu68567

A Cisco Unity upgrade fails with the message "The installation is not complete, you should run this setup procedure again in its entirety."

CSCdu73776

Subscribers with mailboxes on an Exchange server that went down hear the fail-safe conversation when attempting to log on shortly after the server has come back up.

CSCdu73868

Non-alphanumeric characters are read as indefinite silence when using RealSpeak TTS.

CSCdv15935

If a non-delivery receipt is sent by someone other than the public distribution list owner, then Cisco Unity hangs up on the public distribution list owner when the owner checks voice messages by phone.

CSCdv89214

Transfer between phones in different codec regions does not complete correctly.


Resolved Caveats—Release 2.4(6.135)

Table 6 Cisco Unity Release 2.4(6.135) Resolved Caveats 

Caveat Number
Description

CSCae07102

License syncher crashes if left in an open state.

CSCae07307

AvMalSvr.exe can crash when under heavy load when reference counts in AVAutoRefPtr became corrupt and objects were deleted.

CSCae08069

Caller gets dead air or ring no-answer when calling Cisco Unity. The event log lists identical AvWav errors from two ports at the same time.

Two ports are making a call to the win32 api function acmStreamConvert() inside the AvWav function AcmStreamConvert() at the same time. Both generate an exception, and from that point on, callers will either get dead air or RNA.

To activate the fix

The problem is fixed by setting the following registry key:

HKLM/Software/Active Voice/UnityAvWav/1.0/ForceGlobalAcmThreadSafety=1.

This fix adds processing overhead and could have a performance impact. The registry setting should not be implemented until you have confirmed with TAC that you are experiencing this problem.

CSCdu01096

If a new e-mail message is sent that contains spaces in the subject or message text, and the recipient listens to the message using RealSpeak TTS version 2.11, Cisco Unity tries to read the spaces and pauses indefinitely.

CSCdu17713

Business Logic Manager needs to have logging added.

See the "BusinessLogicManager Diagnostic Logging" section for more information.

CSCdu25852

Getting a single corrupted call causes Cisco Unity to stop processing calls and ports to go into a RNA state.

CSCdu26614

When using the AV-Cisco TSP, the MIU does not allow for serial alternate MWI types. Although the MIU does know about the alternate MWI types if they are entered into the phone system files, they are not used when making MWI requests.

CSCdu28067

Caller hears dead air when attempting a transfer to an invalid extension.

CSCdu29480

Timeout waiting for transfer to an invalid extension.

CSCdu30170

Supervised transfers fail intermittently, and the following error is logged in the Event Log: failure in Method CAvMiuLine::TransferComplete (eMIU_XFER COMPLETE_ REJECTED).

CSCdu32909

Hundreds of conversation errors appear in the Event Log on the same port over a short period of time.

When a subscriber leaves a message and the phone system interprets the subscriber's caller ID as "*," the Get handler method fails because "*" matches more then one call handler.

CSCdu36617

Cisco Unity does not start because of MIU initialization failure.

CSCdu46097

Timeout waiting for idle state on a supervised transfer.

CSCdu46310

MWI Collision issues with the AV-Cisco TSP.

If ports are not dedicated to MWIs, then collisions may occur, and sometimes they will not be handled correctly by the AV-Cisco TSP and/or the Miu.

See the "Avoiding Collisions Between MWIs and Incoming Calls" section for related information.

CSCdu49829

Unable to open some third-party software applications after listening to a VMO message on the phone.

If necessary, you can adjust the new client-side registry settings that were implemented by this fix. See the "Registry Setting for AvTrapClientConnectionHolderSvr Process" section.

CSCdu55480

Cisco Unity crashes and makes reference to the Security Key module in the Dr. Watson file.

CSCdu59736

When an exchange server goes down and comes back up, it does not allow enough time for the users mailboxes to resynchronize.

If necessary, you can adjust the new registry settings for Exchange mailbox resynchronization. The default values are:

HKLM/Software/ActiveVoice/ExchangeMonitor/ReloadMailbox

MessagesIntervalSeconds = 30

HKLM/Software/ActiveVoice/ExchangeMonitor/ReloadMailbox

Messages Retries = 3

CSCdu68567

Upgrade of Cisco Unity fails if there is a space in the directory path.

The point where it fails is after the Unity service is stopped and shortly after the "Examining your system..." dialog box is displayed. The message received when the failure occurs is "The Installation is not complete, you should run this setup procedure again in its entirety." When you click OK, setup exits.

CSCdu68598

On rare occasions, supervised transfers can take about 1 minute to complete, resulting in the hold beep and about 30 seconds of dead air before the subscriber greeting is played.


Resolved Caveats—Release 2.4(6.126)

Table 7 Cisco Unity Release 2.4(6.126) Resolved Caveats  

Caveat Number
Description

CSCae03457

When you finish a phone record and playback session and close the Media Master or ViewMail for Microsoft Outlook form, the AvTrapConnectionHolderSvr process does not end properly and remains visible in Task Manager. This may cause problems with third-party applications.

CSCae06114

In the Subscriber Playback conversation, Cisco Unity maps the # key to two functions. After a message being forwarded is addressed, the prompt says: "To add another name, press 1. To record an introduction to the message, press 2. To forward the message as is, press #. For message options, press #." When the # key is pressed, the message is forwarded as is.

The message options portion of the prompt has been corrected ("For message options, press 3").

CSCae06207

When you disable a message notification device using the Cisco Unity Administrator (Subscribers > Subscribers > Message Notification) and then try to delete the phone number associated with that device, an error message appears. When the page refreshes, the phone number reappears.

CSCae06454

When specifying call routing rules, if you use a hyphen to designate a range of ports and the range includes a two-digit port number, the wrong ports are affected. For example, a routing rule that is enabled on ports 1-10 works only on ports 1 and 10, and not on ports 2 through 9.

CSCae06581

The Subscriber Setup > Message Settings > Fax Delivery conversation does not let you enter a pause in a fax delivery number.

To activate the fix

Enter pauses with the pound key.

CSCae06678

CSCae07970

With some Dialogic integrations, resynchronizing MWIs occasionally causes Tapisrv.exe to crash or MWI ports to stop working. MWI request frequency under heavy load can also cause MWI failure.

To activate the fix

In the [Configuration] section of the active phone system file, add the parameter MinimumMWIRequestInterval=<milliseconds to wait between MWIs>. We recommend a value of 750.

CSCae07690

Under some circumstances, the wrong date is assigned to a subscriber's standard greeting, causing the disabling of the standard greeting. This occurs because the property AVP_TIME_EXPIRES in DohPropTest is either "(empty)" or the date that the machine was installed. When a greeting is edited that has the date that the machine was installed, AVP_TIME_EXPIRES changes to 12/31/90, which results in the disabling of the standard greeting.

CSCae07707

The Integration Monitor utility does not update the display properly and consumes too much memory when left open overnight.

CSCae07844

In the following cases, the Cisco Unity AVImport utility returns a run-time error when you import from Microsoft Exchange or from a CSV file:

When the All Subscribers distribution list is removed from the default subscriber template.

When a First Name and Last Name are not entered for the user being imported.

CSCae07867

A 40- to 48-port load and a large global address list may cause subscribers to experience an 8- to 20-second delay after Cisco Unity answers and before the prompt "Please enter your password" is played.

CSCae07909

The TTS conversation does not read the subject line and body text of e-mails. This will occur when the Cisco Unity system is using the G729a codec with the AV-Cisco TSP. The following error is logged in the application event log:

Source: AvTTS_MC
Description: WavOutSupportsFormat failed with %2 (%3).

CSCae07963

In Cisco Unity version 2.4(6.102), when L&H RealSpeak is the TTS engine and the subscriber conversation language is set to anything other than ENU, e-mail messages are not read.

CSCae08014

Installing the Internet Voice Connector on a Windows 2000 machine with Active Directory fails because the IVC installation program is hard-coded to use LDAP port 389.

The IVC installation program now asks what the Exchange LDAP port is.

CSCae08065

When you attempt to import Exchange subscribers by using the Cisco Unity AvImport utility or the Cisco Unity Administrator, an error message indicates that there are no matching records in Exchange to import, even though Exchange users do exist.

CSCae08114

When an Exchange distribution list has an invalid alias, running Cisco Unity Setup results in an error message. The message says that you may continue with setup and manually configure the system later, though this cannot be done. Exchange distribution lists do not show up in the Cisco Unity Administrator.

CSCae08137

When you are forwarding a message to another subscriber by using the phone, and either there is only one match to the letters you entered or you are addressing by extension, Cisco Unity does not state the name of the recipient that is being added, but simply says, "Added."

CSCdt90267

When using a serial integration, leading zeros are stripped for forwarded calls. This causes a call to go to the opening greeting instead of the specified mailbox when the forwarded party's extension starts with a 0.

To activate the fix

Add the following parameters:

In the serial integration file (for example, Averic.avd), in the [Configuration] section, add DoNotStripZero=YES.

In the phone system file that you are using (for example, Ericsson0001.ini), in the [Configuration] section, add AllowZeroLeadingExtensions=1.

CSCdu06733

Some release transfers initiated by Cisco Unity are not answered when forwarded back to Cisco Unity from the RNA/Busy subscriber extension. In the registry at HKEY_LOCAL_MACHINE\Software\Arbiter\1.0\SystemConfiguration, the AllowCallsFromVoiceMail value is set to "0" by default. This prevents Cisco Unity from answering calls when the call information for a particular call indicates that the caller is a voice mail extension.

CSCdu13459

On startup, the system repeatedly asks for a disk in drive A, beginning before the Control-Alt-Delete logon. The message reappears even after you cancel it. The message that appears in the event log is:

Event Type: Information
Event Source: Application Popup
Event Category: None
Description: Application popup: AvCsMgr.exe - No Disk: There is no disk in the drive. Please insert a disk into drive A.

CSCdu17234

When integrating Cisco Unity with Cisco CallManager, you sometimes receive ring no answer when calling Cisco Unity. Eventually you may be forwarded to a Cisco Unity port that answers. The port that causes the error becomes locked and can be unlocked only by restarting the system.

Just before the disconnect/reconnect sequence starts, an AvMIU_MC error appears in the event log. The AvMIU_MC error is:

Event Type: Error
Event Source: AvMiu_MC
Event Category: Error
Description: Component Miu: Thread 0x00000A64 had a Failure on Port 39 in Method CAvMiuTapiLine::GetNewCall()

This has been seen only on very high-traffic systems under extreme load, and will occur only when you are using AV-Cisco TSP 1.0(0.32) with Cisco Unity 2.4(6.102).

CSCdu17422

Cisco Unity repeatedly disconnects from and reconnects to Cisco CallManager, and ports become locked. An AvMIU_MC warning appears in the event log just before the disconnect/reconnects begin. This problem occurs under heavy load with AV-Cisco TSP 1.0(0.28), Cisco CallManager 3.0(8), and Unity versions 2.4(6.115) and later.

CSCdu31554

In very rare cases, a port gets into an endless loop of disconnects and reconnects. This occurs with Cisco Unity 2.4(6.102) when the Cisco Unity server has a large number of voice messaging ports and a relatively slow processor.

CSCdu31584

In very rare cases, a port gets into an endless loop of disconnects and reconnects. When this occurs, the Windows Event log contains an Miu Drop warning for each disconnect and reconnect. This occurs with Cisco Unity 2.4(6.102).

CSCdu53543

If you are using the G729a codec with L&H RealSpeak, you must manually enable the G729a codec by changing the registry.

CSCdu54454

If you are integrating Cisco Unity with Cisco CallManager, and if a port is configured both to answer calls and to turn MWIs on and off, Cisco Unity may attempt to use that port to turn an MWI on or off at the same time that it is processing a call on that port. This causes the MWI attempt to fail.


Intel Dialogic D/120JCT-EURO Voice Card

The D/120JCT-EURO voice card provides 12 channels of call-processing and loop-start interfaces in a single PCI slot. It is used in Europe, Australia, and New Zealand.

The D/120JCT-EURO card connects 12 analog loop-start phone lines to 12 onboard call-processing resources by using RJ-14 connectors. If you are installing cards that have H.100 connectors, you need an H.100 cable that has at least as many connectors as you have cards (you must connect all cards by using a single cable) but no more than five extra connectors.

Figure 1 D/120JCT-EURO Top and Side Views

Figure 2 D/120JCT-EURO Connection Pinouts and Backplate

Installing the D/120JCT-EURO card

Do the following two procedures to install new D/120JCT-EURO voice cards in an existing Cisco Unity 2.4(6.161) system.


Warning Before working on a system that has an on/off switch, turn OFF the power and unplug the power cord.



Warning Before opening the chassis, disconnect the telephone-network cables to avoid contact with telephone-network voltages.



Warning Do not work on the system or connect or disconnect cables during periods of lightning activity.



Warning To reduce the risk of fire, use only No. 26 AWG or larger telecommunication line cord.



Warning Only trained and qualified personnel should be allowed to install, replace, or service this equipment.



Warning This equipment is to be installed and maintained by service personnel only as defined by AS/NZS 3260 Clause 1.2.14.3 Service Personnel.



Warning The safety cover is an integral part of the product. Do not operate the unit without the safety cover installed. Operating the unit without the cover in place will invalidate the safety approvals and pose a risk of fire and electrical hazards.



Warning Blank faceplates and cover panels serve three important functions: they prevent exposure to hazardous voltages and currents inside the chassis; they contain electromagnetic interference (EMI) that might disrupt other equipment; and they direct the flow of cooling air through the chassis. Do not operate the system unless all cards, faceplates, front covers, and rear covers are in place.


To install D/120JCT-EURO voice cards


Step 1 If you are adding voice cards, confirm that an upgrade for the system key has been purchased.

The number of voice ports allowed on a Cisco Unity server is controlled by a setting on the system key. If the number of ports on the voice cards in the server is greater than the system key allows, only the number of ports specified on the system key will work.

Step 2 Determine the current setting for the Intel Dialogic quiet parameter. See the "To determine the current setting for the Intel Dialogic quiet parameter" section in Chapter 5 of the 2.4 Cisco Unity Installation Guide (available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity24/inst/index.htm).

Step 3 Uninstall voice card software. See the "To remove Intel Dialogic software" section in Chapter 5 of the 2.4 Cisco Unity Installation Guide (available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity24/inst/index.htm).

Step 4 If the server is on, exit the Cisco Unity software, then shut down the server.

Step 5 Attach an antistatic wrist strap, and ground yourself to the Cisco Unity server.


Warning During this procedure, wear grounding wrist straps to avoid ESD damage to the card. Do not directly touch the backplane with your hand or any metal tool, or you could shock yourself.


Step 6 On the voice card, set the rotary switch (SW100) to a unique value.

Each Intel Dialogic card with a rotary switch in the Cisco Unity server—regardless of model number—must have a unique value, starting with 1 and continuing in sequence on subsequent cards. For example, set the rotary switch on the first three voice cards as shown below. This is also the order in which you install the cards in the server.

Step 7 Set the SW1 switch to On Hook on each card.

Step 8 Repeat Steps 6 and 7 for each D/120JCT-EURO card.

Step 9 Insert each card firmly into its slot, and fasten each card to the computer backplate with a screw.

If you are installing more than one card of the same model, and if the cards include a hardware setting that indicates which card is first, second, and so on, install the cards in the order specified by the hardware settings.

If you are installing cards of different models in the same server, install cards of the same model adjacent to one another.

PCI cards can be put into either 32-bit or 64-bit, 33-MHz PCI slots.

All cards with H.100 bus (also known as CT bus) connectors must be installed in the same server. If all the cards do not fit in the Cisco Unity server, then you must install all of them in an expansion chassis.

Step 10 If you are installing multiple voice cards that have H.100 bus connectors, cable the cards together. On each card, connect the cable so the red stripe on the cable corresponds with pin 1 on the card connector. Confirm that the connectors are firmly seated.


Caution If you do not cable cards together as required, the voice card software will not start, and Cisco Unity will not answer calls.

If the cable has more connectors than the server has voice cards, use the first and last connectors, and leave unused connectors in the middle of the cable. If the end of a cable is allowed to dangle loose, it can act as a radio antenna and pick up noise from the bus.

If you are cabling three or more cards together, connect the first connector on the cable to the first card, the second connector to the second card, and so on.

Step 11 Rerun the Cisco Unity Setup program to reinstall voice card software. See "To upgrade the Unity and ActiveFax software" in Chapter 5 of the 2.4 Cisco Unity Installation Guide (available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity24/inst/index.htm).

Step 12 At the completion of Cisco Unity Setup, uncheck the check box to restart the Cisco Unity server, and continue with the next procedure.

To select the country for D/120JCT-EURO voice cards


Step 1 Exit the Cisco Unity software, if it is running.

Step 2 Click Programs > Administrative Tools > Services.

Step 3 In the right pane of the Services dialog box, right-click Telephony, and click Stop.

Step 4 If you are prompted to stop other services, click Yes.

Step 5 On the Windows Start menu, click Programs > Dialogic System Software > Dialogic Configuration Manager-DCM.

Step 6 When the message "DCM could not detect devices..." appears, click OK.

Step 7 In the DCM toolbar, click the red button to stop the Dialogic service.

Step 8 When the Dialogic service has stopped, click Close.

Step 9 In the Dialogic Configuration Manager dialog box, in the list of installed cards, double-click a D/120JCT-EURO card.

Step 10 In the Dialogic Configuration Manager Properties dialog box, click the Country tab.

Step 11 In the Country list, click the applicable value:

Euro (CTR-21)

For Austria, Belgium, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Liechtenstein, Luxembourg, the Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, and the United Kingdom.

Australia

For Australia.

New Zealand

For New Zealand.


Step 12 If you chose Australia or New Zealand in the Country list, then in the Frequency Resolution list, click FREQRES_LOW.

Step 13 Click OK.

Step 14 Repeat Steps 9 through 13 for each D/120JCT-EURO card installed in the system.

Step 15 Close the DCM.

Step 16 Restart the Cisco Unity server.

Step 17 Reset the Intel Dialogic quiet parameter. See "Resetting the Dialogic quiet parameter" in Chapter 5 of the 2.4 Cisco Unity Installation Guide (available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity24/inst/index.htm).


Documentation Updates

Change—Release 2.4(6.135)

Avoiding Collisions Between MWIs and Incoming Calls

Collisions between MWIs and incoming calls are not possible when ports are dedicated to handle only MWIs or incoming calls.

Although all known collision problems are fixed in Cisco Unity Release 2.4(6.135), there may be other collision issues that have not yet been discovered. Therefore, we recommend dedicated MWI ports.

Omission—Release 2.4(6.126)

Converting a Cisco Unity Demonstration System to a Standard System

Do the following procedure after you have ordered and received a standard Cisco Unity system.

To convert a demonstration system to a standard system


Step 1 Plug the system key into the parallel port on the server.

Step 2 Exit the Cisco Unity software, but do not restart the server.

Step 3 Insert Cisco Unity Disc 1 in the CD-ROM drive.

Step 4 Browse to the root directory of Cisco Unity Disc 1, and double-click Setup.exe.

Step 5 Follow the on-screen prompts and the instructions in the e-mail that you received from Cisco when you registered Cisco Unity on the Cisco website.

Step 6 Restart the server.

Step 7 Redo the procedures for your integration by using the appropriate Cisco Unity integration guide. Cisco Unity integration guides (PDF files) are in the Documentation directory on Cisco Unity Disc 1.


Related Documentation

Release Notes for AV-Cisco TSP Release 3.0(0.7) on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/2_46/rel_note/index.htm.

Release Notes for AV-Cisco TSP Release 1.0(0.36) on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/2_46/rel_note/index.htm.

Obtaining Documentation

The following sections explain how to obtain documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at the following URL:

http://www.cisco.com

Translated documentation is available at the following URL:

http://www.cisco.com/public/countries_languages.shtml

Documentation CD-ROM

Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.

Ordering Documentation

Cisco documentation is available in the following ways:

Registered Cisco Direct Customers can order Cisco product documentation from the Networking Products MarketPlace:

http://www.cisco.com/cgi-bin/order/order_root.pl

Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:

http://www.cisco.com/go/subscription

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

Documentation Feedback

If you are reading Cisco product documentation on Cisco.com, you can submit technical comments electronically. Click Leave Feedback at the bottom of the Cisco Documentation home page. After you complete the form, print it out and fax it to Cisco at 408 527-0730.

You can e-mail your comments to bug-doc@cisco.com.

To submit your comments by mail, write to the following address:

Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.

Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you to

Streamline business processes and improve productivity

Resolve technical issues with online support

Download and test software packages

Order Cisco learning materials and merchandise

Register for online skill assessment, training, and certification programs

You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to the following URL:

http://www.cisco.com

Technical Assistance Center

The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.

Inquiries to Cisco TAC are categorized according to the urgency of the issue:

Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.

Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.

Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.

Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.

Cisco TAC Web Site

The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following URL:

http://www.cisco.com/tac

All customers, partners, and resellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register:

http://www.cisco.com/register/

If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com registered user, you can open a case online by using the TAC Case Open tool at the following URL:

http://www.cisco.com/tac/caseopen

If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In addition, please have available your service agreement number and your product serial number.