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Table Of Contents
Release Notes for Cisco Unity Release 2.4(6.161)
Supported Product Combinations for Cisco Unity, the AV-Cisco TSP, and Cisco CallManager
Determining the Software Version
Downloading Cisco Unity from the Web
New and Changed Support—Release 2.4(6.161)
Cisco Unity 2.4(6.x) U.K. English Quiet Prompts
Intel Dialogic D/120JCT-EURO Voice Card
Outlook XP and Windows XP, and ViewMail 2.4(6)
Virus Scanning Software Qualified for Use with Cisco Unity
New and Changed Functionality—Release 2.4(6.135)
BusinessLogicManager Diagnostic Logging
Registry Setting for AvTrapClientConnectionHolderSvr Process
New and Changed Functionality—Release 2.4(6.126)
Maximum Number of Users for Two-Port Keyless Demonstration System
Open Caveats—Release 2.4(6.161)
Resolved Caveats—Release 2.4(6.161)
Resolved Caveats—Release 2.4(6.135)
Resolved Caveats—Release 2.4(6.126)
Intel Dialogic D/120JCT-EURO Voice Card
Installing the D/120JCT-EURO card
Avoiding Collisions Between MWIs and Incoming Calls
Converting a Cisco Unity Demonstration System to a Standard System
Obtaining Technical Assistance
Release Notes for Cisco Unity Release 2.4(6.161)
Revised January 21, 2002
These release notes contain changed functionality, installation instructions, and open and resolved caveats for Cisco Unity™ Release 2.4(6.161).
When you download Cisco Unity from the Cisco Software Center website, the file names include an "ML" in the version number. "ML" refers to the multilingual version of the 2.4(6.161) release.
Access the latest software upgrades for Cisco Unity at http://www.cisco.com/cgi-bin/tablebuild.pl/unity.
Contents
•
Determining the Software Version
•
•
•
•
System Requirements
•
Caution
•
•
•
•
•
Supported Product Combinations for Cisco Unity, the AV-Cisco TSP, and Cisco CallManager
Versions of Cisco Unity, the AV-Cisco TSP, and Cisco CallManager are supported in the following combinations only.
Determining the Software Version
To determine the Cisco Unity version in use
Step 1
Step 2
Step 3
Step 4
To determine the AV-Cisco TSP version in use
Step 1
Step 2
Step 3
To determine the RealSpeak version in use
Step 1
Step 2
Step 3
Step 4
–
–
–
–
Downloading Cisco Unity from the Web
Use a computer with a high-speed Internet connection to download the executable files from the Cisco Software Center.
You can install the Cisco Unity 2.4(6.161) release files either from the hard disk on the Cisco Unity server or from compact discs that you create on a computer with a read/write CD-ROM drive.
There are three executable files. You need to download only the files that contain the features you are using:
CiscoUnity2.4.6.161.ML.CD1.exe (Disc 1)
The Disc 1 file contains Cisco Unity software and the following languages:
•
•
•
•
•
•
If you are integrating only with a Cisco CallManager phone system, if the Cisco Unity system is using only the preceding languages, and if the system does not include ActiveFax (either on the Cisco Unity server or on a separate fax server), you can upgrade to version 2.4(6.161) by using the Disc 1 file alone.
CiscoUnity2.4.6.161.ML.CD2.exe (Disc 2)
Also download the Disc 2 file if the system you are upgrading contains voice cards or if it is using any of the following languages:
•
•
•
CiscoUnity2.4.6.161.ML.CD3.exe (Disc 3)
Also download the Disc 3 file if the system you are upgrading includes ActiveFax, either on the Cisco Unity server or on a separate ActiveFax server.
To download Cisco Unity 2.4(6.161)ML
Step 1
Step 2
Step 3
Step 4
If you plan to install from the Cisco Unity server, skip to Step 6.
Step 5
Step 6
Installing Cisco Unity
Caution
To upgrade to Cisco Unity 2.4(6.161)ML by using downloaded files
Step 1
Step 2
Caution
Step 3
Step 4
If you created compact discs that contain the extracted files, insert Disc CD1 in the CD-ROM drive, and double-click Setup.exe.
Step 5
Step 6
Step 7
Step 8
For information on installing the AV-Cisco TSP, refer to the release notes for the version you are installing. Release notes are available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm and on the Software Center website at http://www.cisco.com/cgi-bin/tablebuild.pl/unity.
Hot Fixes
Files to fix the following caveats that missed the deadline of the Cisco Unity 2.4(6.161) release are available in the CPR directory of Cisco Unity 2.4(6.161) Disc 1. For details on the caveats, see the "Open Caveats—Release 2.4(6.161)" section.
Table 2 Hot Fix Files
CSCdu59265
AvSalNtSvr.dll
CSCdu71673
AvConvSubSetupUtilsSvr.dll
CSCdv78097
AvMiuSvr.dll
CSCdw22612
AvRealSpeakSvr.dll
To apply a fix
Step 1
Caution
Step 2
Step 3
Step 4
Step 5
New and Changed Support
New and Changed Support—Release 2.4(6.161)
Cisco Unity 2.4(6.x) U.K. English Quiet Prompts
The Cisco Unity version 2.4(6.x) U.K. English Quiet Prompts are available for use with a system that is using the G.711 or G.729a codec. The prompt sets and the readme file (CiscoUnity2.4.6.ENG.QuietPrompts.Readme.pdf) are available for download from the Cisco Software Center website at http://www.cisco.com/cgi-bin/tablebuild.pl/unity.
Intel Dialogic D/120JCT-EURO Voice Card
The D/120JCT-EURO voice card is supported for use with a Cisco Unity 2.4(6) system. For information about the card and installation instructions, see the "Intel Dialogic D/120JCT-EURO Voice Card" section.
Outlook XP and Windows XP, and ViewMail 2.4(6)
Microsoft Outlook XP and Microsoft Windows XP are supported for use with ViewMail for Microsoft Outlook version 2.4(6).
RealSpeak 3.0 TTS Engine
The RealSpeak version 3.0 TTS engine contains a fix for severity 1 caveats in the RealSpeak version 2.0(1) engine that can cause Cisco Unity to stop functioning. (RealSpeak version 2.0(1) ships with version 2.4(6.x) of Cisco Unity.)
The RealSpeak 3.0 TTS engine and the readme file (CiscoUnity.RealSpeak3.0.Readme.pdf) are available for download from the Software Center website at http://www.cisco.com/cgi-bin/tablebuild.pl/unity.
TOPCALL Fax
All versions of the TOPCALL third-party fax product are supported with Cisco Unity version 2.4(6.161) and later.
ViewMail 3.0(1.20)
ViewMail for Microsoft Outlook version 3.0(1.20) is available for download from the Software Center website at http://www.cisco.com/cgi-bin/tablebuild.pl/unity. ViewMail 3.0(1.20) can be connected to a Cisco Unity 2.4(6) system that is not running Active Fax. Cisco Unity systems with Active Fax must use the 2.4(6) ViewMail client, available on Cisco Unity Disc 1 in the ViewMail directory.
Virus Scanning Software Qualified for Use with Cisco Unity
The following virus scanning software has been qualified for use with Cisco Unity version 2.4(6):
•
•
•
There are two known issues with how McAfee NetShield works with Cisco Unity:
–
–
The following two procedures provide workarounds to the known McAfee NetShield issues.
With McAfee NetShield installed on the Cisco Unity server, you need to disable the virus scan services before you run the Cisco Unity Setup program.
To disable McAfee NetShield services
Step 1
Step 2
•
•
•
Step 3
With McAfee NetShield installed on the Cisco Unity server, you need to re-enable the virus scan services after you have finished running Cisco Unity Setup. You also need to exclude several directories from scanning so the Cisco Unity Administrator and the ActiveAssistant work correctly.
To re-enable McAfee NetShield and exclude Cisco Unity directories from scanning
Step 1
Step 2
•
•
•
Step 3
Step 4
Step 5
Step 6
Step 7
•
•
•
Step 8
Step 9
Step 10
Step 11
Step 12
Windows Installer 1.1
Microsoft Windows Installer version 1.1 must be installed on a Cisco Unity system that is running Microsoft Windows NT before the Cisco Unity system is upgraded to Cisco Unity version 2.4(6.161).
To install Windows Installer 1.1 from Cisco Unity Disc 1
Step 1
Step 2
Step 3
Step 4
New and Changed Functionality
New and Changed Functionality—Release 2.4(6.135)
BusinessLogicManager Diagnostic Logging
The BusinessLogicManager is used to create subscribers. A new Group, AvSADbConn, was added to the diagnostics in MaestroTools for this function. The traces listed in Table 3 are disabled by default, and can be enabled if needed.
Registry Setting for AvTrapClientConnectionHolderSvr Process
A client-side registry setting has been added that will close the AvTrapClientConnectionHolderSvr process faster than the default time of 90 seconds, once the ViewMail for Microsoft Outlook form has been closed:
HKEY_CURRENT_USER\Software\Active Voice\TeLANophy\Trap\
TrapTerminateProcessDelay 5000
TrapHangupDelay 60000
Both of the values are type DWORD and are in milliseconds. (For example, a setting of 5000 equals 5 seconds.)
Caution
New and Changed Functionality—Release 2.4(6.126)
Maximum Number of Users for Two-Port Keyless Demonstration System
The maximum number of users has been changed for the two-port keyless Cisco Unity demonstration system. The demonstration system allows five simultaneous users for each of the following features:
•
•
•
•
•
Caveats
This section describes severity 1, 2, and select severity 3 caveats.
If you have an account with Cisco.com, you can use Bug Toolkit to find caveats of any severity for any release. Bug Toolkit is available at the website http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.
Open Caveats—Release 2.4(6.161)
Table 4 lists possible unexpected behavior by Cisco Unity 2.4(6.161).
Table 4 Cisco Unity Release 2.4(6.161) Open Caveats
CSCae03157
When a locked key that is set to Ignore is pressed, Cisco Unity plays the error message "Sorry, I did not recognize that as a valid entry" instead of ignoring the key.
There is no workaround.
CSCae06158
On a system with Dialogic D/120JCT-LS or D/120JCT-EURO voice cards, when a caller hangs up, the port goes idle for 1 second, then a subsequent call appears on the same port, but there really is no call. This behavior may be isolated to just a few ports on one card, or up to many ports on multiple cards. Only older versions of D/120JCT-LS cards exhibit this behavior. This problem has been addressed by Dialogic on newer versions of the D/120JCT-LS card. There is currently no version of the D/120JCT-EURO card available with a fix for this problem.
Workaround
Increase the MinimumRingOnInterval setting in the active phone system Configuration.ini file to 500 milliseconds.
CSCae06528
When attempting to import a subscriber Exchange record that contains quotation marks by using Avimport or Cisco Unity Administrator Import via Exchange, the Cisco Unity Administrator Subscriber Profile fields are not populated.
Workaround
Remove the quotation marks from the subscriber Exchange record, and reimport it.
CSCae07964
Message waiting indicators and message notification do not function correctly. MWI dialouts do not occur when a new message is sent or is deleted from a subscriber mailbox. This is typically a sporadic problem that is temporarily resolved by the workaround and often does not return.
Workaround
1.
2.
•
•
CSCae08096
The fail-safe prompt "The system is not available to process your call, please try again later" is heard when Cisco Unity is called. This has been seen in Cisco Unity 2.4(6) systems. An AvPhraseServer_MC error is logged in the Application event log because the AvPhraseServer DLL is not registered.
Workaround
1.
2.
CSCdu46604
The All Subscribers report fails to run. This problem occurred on a New Zealand English system, when the report was looking for and failed to find the U.S. English TTS engine.
Workaround
Reinstall the TTS engine. The most current TTS engine is available for download from the Software Center website at http://www.cisco.com/cgi-bin/tablebuild.pl/unity.
CSCdu47005
The Call Handler report fails. All other reports run correctly.
Workaround
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Caution
11.
CSCdu47005 (continued)
12.
HKEY_CLASSES_ROOT\CLSID\
{1DA38642-D9B1-11d3-B48F-00C04F0C3EA8}\LocalServer32.13.
14.
15.
CSCdu59265
Cisco Unity is unable to create Windows NT accounts, and generates the error message "An unrecognized error has occurred." When Cisco Unity is a Windows 2000 member server installed in a Windows NT 4 domain, and the primary domain controller that was active when Cisco Unity was installed is made into a backup domain controller or taken offline, Cisco Unity still has a pointer to the primary domain controller. This causes Windows NT account creation to fail when adding new subscribers.
Workaround
Bring the primary domain controller back online. If this is not possible, contact Cisco TAC to obtain a patch.
A Hot Fix is available for this caveat. See the "Hot Fixes" section for instructions.
CSCdu65748
and
CSCdu65866
If you remove a language from the system by rerunning the Cisco Unity Setup program and unchecking the corresponding check box, subscribers who used the removed language hear the fail-safe conversation in the default phone language.
If you remove a language in the Cisco Unity Administrator (Configuration > Phone Languages) without removing it from the system, subscribers who used the language hear the fail-safe conversation in the removed language.
If the default phone language was removed, and if there are three or more languages installed on the system, which language becomes the new default phone language is unpredictable.
The Subscriber Language setting for subscribers who used the removed language changes to the default phone language in the Cisco Unity Administrator, but the value in the Cisco Unity database is not updated.
Workarounds
Do the following procedure to set Cisco Unity to play the default phone language for subscribers who used the removed language. With this workaround, errors still appear in the Application Event log.
1.
Caution
2.
3.
HKEY_LOCAL_MACHINE\Software\Active Voice\CDE\1.0. (Continued)CSCdu65748
and
CSCdu65866 (continued)
4.
Alternatively, you can do the following procedure to update the database for the Subscriber Language setting, so error messages no longer appear in the Application Event log.
1.
2.
3.
4.
CSCdu71673
Subscribers are prompted to change their password each time they log on to Cisco Unity, even if their password was recently changed.
Workaround
Change the password in the ActiveAssistant, or reset the subscriber password in the Cisco Unity Administrator and set the password to Never Expire.
A Hot Fix is available for this caveat. See the "Hot Fixes" section for instructions.
CSCdu74580
In the Cisco Unity Administrator, on the Subscribers > Account Policy > Phone Password Restrictions page, the Number of Passwords to Remember option under Phone Password Uniqueness does not work. Cisco Unity will not recall the last password used, so the same password can be used repeatedly.
There is no workaround.
CSCdv00319
The Modify Private List dialog box is missing Next and Previous buttons for subscriber Private List pages when they are sorted by display name.
Workaround
Sort the list by criteria other than display name.
CSCdv00759
While recording a message to another subscriber through ViewMail using TRAP (the phone), ViewMail stops recording while the subscriber is still talking. The subscriber records a second message and completes it successfully; however, the message that is sent is the first message, which was cut off.
No workaround is available for the cut-off message problem.
Workaround
To work around the problem with the wrong message being sent, end the TRAP session and start a new one before rerecording the message.
CSCdv16990
In the Cisco Unity Administrator, on the Call Transfer page, the option Yes, Ring Subscriber's Extension under Transfer Incoming Calls to Subscriber's Phone is added to new subscriber records as Yes, Ring Subscriber at This Number.
There is no workaround.
CSCdv61625
A subscriber extension remains in the subscriber template and cannot be assigned to another subscriber. The extension-in-use error message appears, even though the extension is not in use by a subscriber.
Workaround
Run the Dbwalker utility.
CSCdv67899
On a new Cisco Unity system, the class of service for the default subscriber is set to add ViewMail for all subscribers. Subscribers cannot be added if the customer did not purchase any ViewMail seats. An error message appears, stating that not enough licenses are available.
Workaround
Remove ViewMail from the default subscriber class of service.
CSCdv69341
The web-based Status Monitor has a memory leak. If the web-based Status Monitor has been open for a long period of time, Cisco Unity may slow down, lock up, or show additional unusual symptoms.
Workaround
Shut down the web-based Status Monitor when it is not in use, or use StatusMonitor.exe in the Tools directory.
CSCdv78097
Dial tone is recorded as a message when caller hangs up during the opening greeting or a subscriber greeting (DTMF integrations only).
A Hot Fix is available for this caveat. See the "Hot Fixes" section for instructions.
Note
CSCdw22612
The RealSpeak TTS engine can generate an exception that causes Cisco Unity ports to lock during TTS playback. When this occurs, the ports are no longer available to answer calls and TTS licenses are still in use. The web-based port Status Monitor will show the ports off hook for a very long time, and the StatusMonitor.exe utility will show the ports in a TTS playback state. Subscribers may be told that their e-mail cannot be read back if all TTS licenses are used up.
Workaround
Stop and restart the Cisco Unity server.
A Hot Fix is available for this caveat. See the "Hot Fixes" section for instructions.
Resolved Caveats—Release 2.4(6.161)
Table 5 Cisco Unity Release 2.4(6.161) Resolved Caveats
CSCae05929
After setting the system clock backward, messages with a time stamp between the correct current time and the incorrect future time are no longer accessible from the phone.
CSCae07181
The Status Monitor does not update the status of a report unless you manually refresh the page or add a new report to the queue.
CSCae07744
AvPerfMonitorMsg errors during load test.
CSCae07960
AvPerfMonitor was removed from the list of started components.
CSCae08063
When loading the Outlook Today view in Microsoft Outlook, the error message "The add in C:\Programfiles\ViewMail\TFXEXT32.dll could not be installed or loaded" appears.
CSCae08127
Message notification is triggered by the default time zone, not the time zone setting for the subscriber.
CSCdu04186
If you are using the L&H RealSpeak TTS on Windows 2000, Cisco Unity hangs when you log off Windows 2000.
To activate this fix
Install the RealSpeak version 3.0 TTS engine after installing Cisco Unity 2.4(6.161). The RealSpeak 3.0 TTS engine and the readme file (CiscoUnity.RealSpeak3.0.Readme.pdf) are available for download from the Software Center website at http://www.cisco.com/cgi-bin/tablebuild.pl/unity.
CSCdu21437
When text to speech encounters a blank e-mail, Cisco Unity waits for a DTMF tone.
CSCdu25835
Cisco Unity AV-MIU does not start. The Event Log error "resource unavailable" appears from the AV-Cisco TSP whenever the MIU initializes.
CSCdu41369
ResourceManager stops granting requests in some circumstances.
CSCdu43820
If languages are changed or reduced on Cisco Unity, PhraseServer errors appear in the Application Event log every time you restart the Cisco Unity server.
To activate this fix
1.
Caution
2.
3.
HKEY_LOCAL_MACHINE\Software\Phrase Server Classes, and select a PhraseServer key.4.
5.
CSCdu52956
When a subscriber Inbox is full and the subscriber leaves a message for another subscriber without logging on to Cisco Unity, the message is not delivered.
CSCdu59234
When listening to a forwarded or reply e-mail, Cisco Unity does not read back the entire body of the message if the original message contained a blank subject.
CSCdu59279
When installing Cisco Unity on a non-U.S. English version of Windows 2000, TAPI does not initialize properly.
CSCdu61135
Prompt.ini was updated to reflect the change made to the prompt AvSubSetupMenuENU173.wav.
CSCdu68567
A Cisco Unity upgrade fails with the message "The installation is not complete, you should run this setup procedure again in its entirety."
CSCdu73776
Subscribers with mailboxes on an Exchange server that went down hear the fail-safe conversation when attempting to log on shortly after the server has come back up.
CSCdu73868
Non-alphanumeric characters are read as indefinite silence when using RealSpeak TTS.
CSCdv15935
If a non-delivery receipt is sent by someone other than the public distribution list owner, then Cisco Unity hangs up on the public distribution list owner when the owner checks voice messages by phone.
CSCdv89214
Transfer between phones in different codec regions does not complete correctly.
Resolved Caveats—Release 2.4(6.135)
Table 6 Cisco Unity Release 2.4(6.135) Resolved Caveats
CSCae07102
License syncher crashes if left in an open state.
CSCae07307
AvMalSvr.exe can crash when under heavy load when reference counts in AVAutoRefPtr became corrupt and objects were deleted.
CSCae08069
Caller gets dead air or ring no-answer when calling Cisco Unity. The event log lists identical AvWav errors from two ports at the same time.
Two ports are making a call to the win32 api function acmStreamConvert() inside the AvWav function AcmStreamConvert() at the same time. Both generate an exception, and from that point on, callers will either get dead air or RNA.
To activate the fix
The problem is fixed by setting the following registry key:
HKLM/Software/Active Voice/UnityAvWav/1.0/ForceGlobalAcmThreadSafety=1.
This fix adds processing overhead and could have a performance impact. The registry setting should not be implemented until you have confirmed with TAC that you are experiencing this problem.
CSCdu01096
If a new e-mail message is sent that contains spaces in the subject or message text, and the recipient listens to the message using RealSpeak TTS version 2.11, Cisco Unity tries to read the spaces and pauses indefinitely.
CSCdu17713
Business Logic Manager needs to have logging added.
See the "BusinessLogicManager Diagnostic Logging" section for more information.
CSCdu25852
Getting a single corrupted call causes Cisco Unity to stop processing calls and ports to go into a RNA state.
CSCdu26614
When using the AV-Cisco TSP, the MIU does not allow for serial alternate MWI types. Although the MIU does know about the alternate MWI types if they are entered into the phone system files, they are not used when making MWI requests.
CSCdu28067
Caller hears dead air when attempting a transfer to an invalid extension.
CSCdu29480
Timeout waiting for transfer to an invalid extension.
CSCdu30170
Supervised transfers fail intermittently, and the following error is logged in the Event Log: failure in Method CAvMiuLine::TransferComplete (eMIU_XFER COMPLETE_ REJECTED).
CSCdu32909
Hundreds of conversation errors appear in the Event Log on the same port over a short period of time.
When a subscriber leaves a message and the phone system interprets the subscriber's caller ID as "*," the Get handler method fails because "*" matches more then one call handler.
CSCdu36617
Cisco Unity does not start because of MIU initialization failure.
CSCdu46097
Timeout waiting for idle state on a supervised transfer.
CSCdu46310
MWI Collision issues with the AV-Cisco TSP.
If ports are not dedicated to MWIs, then collisions may occur, and sometimes they will not be handled correctly by the AV-Cisco TSP and/or the Miu.
See the "Avoiding Collisions Between MWIs and Incoming Calls" section for related information.
CSCdu49829
Unable to open some third-party software applications after listening to a VMO message on the phone.
If necessary, you can adjust the new client-side registry settings that were implemented by this fix. See the "Registry Setting for AvTrapClientConnectionHolderSvr Process" section.
CSCdu55480
Cisco Unity crashes and makes reference to the Security Key module in the Dr. Watson file.
CSCdu59736
When an exchange server goes down and comes back up, it does not allow enough time for the users mailboxes to resynchronize.
If necessary, you can adjust the new registry settings for Exchange mailbox resynchronization. The default values are:
HKLM/Software/ActiveVoice/ExchangeMonitor/ReloadMailbox
MessagesIntervalSeconds = 30
HKLM/Software/ActiveVoice/ExchangeMonitor/ReloadMailbox
Messages Retries = 3
CSCdu68567
Upgrade of Cisco Unity fails if there is a space in the directory path.
The point where it fails is after the Unity service is stopped and shortly after the "Examining your system..." dialog box is displayed. The message received when the failure occurs is "The Installation is not complete, you should run this setup procedure again in its entirety." When you click OK, setup exits.
CSCdu68598
On rare occasions, supervised transfers can take about 1 minute to complete, resulting in the hold beep and about 30 seconds of dead air before the subscriber greeting is played.
Resolved Caveats—Release 2.4(6.126)
Intel Dialogic D/120JCT-EURO Voice Card
The D/120JCT-EURO voice card provides 12 channels of call-processing and loop-start interfaces in a single PCI slot. It is used in Europe, Australia, and New Zealand.
The D/120JCT-EURO card connects 12 analog loop-start phone lines to 12 onboard call-processing resources by using RJ-14 connectors. If you are installing cards that have H.100 connectors, you need an H.100 cable that has at least as many connectors as you have cards (you must connect all cards by using a single cable) but no more than five extra connectors.
Figure 1 D/120JCT-EURO Top and Side Views
Figure 2 D/120JCT-EURO Connection Pinouts and Backplate
Installing the D/120JCT-EURO card
Do the following two procedures to install new D/120JCT-EURO voice cards in an existing Cisco Unity 2.4(6.161) system.
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
To install D/120JCT-EURO voice cards
Step 1
The number of voice ports allowed on a Cisco Unity server is controlled by a setting on the system key. If the number of ports on the voice cards in the server is greater than the system key allows, only the number of ports specified on the system key will work.
Step 2
Step 3
Step 4
Step 5
Warning
Step 6
Each Intel Dialogic card with a rotary switch in the Cisco Unity server—regardless of model number—must have a unique value, starting with 1 and continuing in sequence on subsequent cards. For example, set the rotary switch on the first three voice cards as shown below. This is also the order in which you install the cards in the server.
Step 7
Step 8
Step 9
If you are installing more than one card of the same model, and if the cards include a hardware setting that indicates which card is first, second, and so on, install the cards in the order specified by the hardware settings.
If you are installing cards of different models in the same server, install cards of the same model adjacent to one another.
PCI cards can be put into either 32-bit or 64-bit, 33-MHz PCI slots.
All cards with H.100 bus (also known as CT bus) connectors must be installed in the same server. If all the cards do not fit in the Cisco Unity server, then you must install all of them in an expansion chassis.
Step 10
Caution
If the cable has more connectors than the server has voice cards, use the first and last connectors, and leave unused connectors in the middle of the cable. If the end of a cable is allowed to dangle loose, it can act as a radio antenna and pick up noise from the bus.
If you are cabling three or more cards together, connect the first connector on the cable to the first card, the second connector to the second card, and so on.
Step 11
Step 12
To select the country for D/120JCT-EURO voice cards
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
Step 9
Step 10
Step 11
Step 12
Step 13
Step 14
Step 15
Step 16
Step 17
Documentation Updates
Change—Release 2.4(6.135)
Avoiding Collisions Between MWIs and Incoming Calls
Collisions between MWIs and incoming calls are not possible when ports are dedicated to handle only MWIs or incoming calls.
Although all known collision problems are fixed in Cisco Unity Release 2.4(6.135), there may be other collision issues that have not yet been discovered. Therefore, we recommend dedicated MWI ports.
Omission—Release 2.4(6.126)
Converting a Cisco Unity Demonstration System to a Standard System
Do the following procedure after you have ordered and received a standard Cisco Unity system.
To convert a demonstration system to a standard system
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Related Documentation
Release Notes for AV-Cisco TSP Release 3.0(0.7) on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/2_46/rel_note/index.htm.
Release Notes for AV-Cisco TSP Release 1.0(0.36) on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/2_46/rel_note/index.htm.
Obtaining Documentation
The following sections explain how to obtain documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at the following URL:
Translated documentation is available at the following URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation CD-ROM
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.
Ordering Documentation
Cisco documentation is available in the following ways:
•
http://www.cisco.com/cgi-bin/order/order_root.pl
•
http://www.cisco.com/go/subscription
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Technical Assistance Center
The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.
Inquiries to Cisco TAC are categorized according to the urgency of the issue:
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Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.
Cisco TAC Web Site
The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following URL:
All customers, partners, and resellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register:
http://www.cisco.com/register/
If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com registered user, you can open a case online by using the TAC Case Open tool at the following URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In addition, please have available your service agreement number and your product serial number.
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All other trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0110R)
Release Notes for Cisco Unity Release 2.4(6.161)
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