Table Of Contents
Release Notes for Cisco Unified MeetingPlace Web Conferencing Release 5.4(70.0)
Revised August 10, 2009
These release notes contain information on new and changed support, new and changed functionality, limitations and restrictions, and open and resolved caveats for Cisco Unified MeetingPlace Web Conferencing Release 5.4(70.0).
Note Items in release notes—excluding caveats—may be added or may be revised to correct or to clarify information after the initial publication date (the date the software was released). When an item has been added or changed, the phrase "Revised <date>" is included in the text of the item.
You can access the latest software upgrades for all versions of Cisco Unified MeetingPlace Web Conferencing on the Cisco Software Center website at http://www.cisco.com/public/sw-center/sw-voice.shtml.
These release notes discuss the following topics:
This section contains the following information:
Requirements for Cisco Unified MeetingPlace Web Conferencing 5.4
System Requirements for Cisco Unified MeetingPlace Release 5.4 contains the most current information on Web Conferencing requirements. The document is available at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_installation_guides_list.html.
•For information about the compatibility of Cisco Unified MeetingPlace Web Conferencing with other Cisco Unified MeetingPlace components, see the "Cisco Unified MeetingPlace Component Compatibility Matrix" section in the Installation Planning Guide for Cisco Unified MeetingPlace Release 5.4 at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_installation_guides_list.html.
•Cisco Unified MeetingPlace Web Conferencing Release 5.4 is not compatible with Cisco Security Agent. We recommend that you do not install Cisco Security Agent on a web server where Cisco Unified MeetingPlace Web Conferencing is installed.
If Cisco Security Agent is installed on an end-user system, users will see a security alert when they attempt to use the application-sharing feature. Users can choose to proceed with the feature and use application-sharing without difficulty.
•The following third-party software is supported on Web Conferencing servers, provided that the software is configured so as not to disrupt Cisco Unified MeetingPlace operations:
–McAfee VirusScan Enterprise versions 8.0i and later
–Microsoft Windows Terminal Services
Caution Terminal Services (WTS) is not supported for installing or upgrading Web Conferencing. If you use WTS, the installation or upgrade process may fail.
–Virtual Network Computing (VNC is supported for installing and upgrading Web Conferencing.)
The introduction of unsupported third-party products may affect Cisco support for the product.
For descriptions and locations of Cisco Unified MeetingPlace documentation on Cisco.com, see the Documentation Guide for Cisco Unified MeetingPlace. The document is shipped with Cisco Unified MeetingPlace and is available at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/products_documentation_roadmaps_list.html.
New and Changed Requirements and Support—Release 5.4(70.0)
There are no new or changed requirements or support for Cisco Unified MeetingPlace Web Conferencing Release 5.4(70.0).
Refer to the release notes of the applicable version for information on new and changed support with earlier versions of Web Conferencing. Release notes for all versions of Web Conferencing are available at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_release_notes_list.html.
New Functionality—Release 5.4(70.0)
This section contains information about new functionality for Cisco Unified MeetingPlace Web Conferencing Release 5.4(70.0) only. See the release notes of the applicable version for information on new functionality in earlier versions of Web Conferencing. Release notes for all versions of Web Conferencing are available at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_release_notes_list.html.
Continuous Meetings with Video Participants
Video participants can join a continuous meeting provided that there are adequate video resources.
Cisco Unified MeetingPlace Web Conferencing Release 5.4(70.0) supports scheduling recurring meetings.
Changed Functionality—Release 5.4(70.0)
This section contains information about changed functionality for Cisco Unified MeetingPlace Web Conferencing Release 5.4(70.0) only. See the release notes of the applicable version for information on changed functionality in earlier versions of Web Conferencing. Release notes for all versions of Web Conferencing are available at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_release_notes_list.html.
Scheduling Conferences That Include Video Participants
Conferences that include video participants must be scheduled through Cisco Unified MeetingPlace Web Conferencing. MeetingTime cannot be used for scheduling conferences with video participants.
Installation and Upgrade Information
Installing or upgrading to Cisco Unified MeetingPlace Web Conferencing Release 5.4 by using Microsoft Windows Terminal Services is not supported.
See the following sections:
Installing Cisco Unified MeetingPlace Web Conferencing Release 5.4 for the First Time
For instructions on installing Web Conferencing, see the Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing, Release 5.4 at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_installation_guides_list.html.
Upgrading to Cisco Unified MeetingPlace Web Conferencing Release 5.4
For instructions on upgrading Web Conferencing, see the Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing, Release 5.4 at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_installation_guides_list.html.
Software Download Site
You can download upgrade-only Cisco Unified MeetingPlace Web Conferencing software images from the Cisco Software Center at http://www.cisco.com/pcgi-bin/tablebuild.pl/meetingplace-webconf.
You must have an account on Cisco.com to access the Software Center.
About Cisco Unified CallManager Installation via VNC
There is a known problem installing Cisco Unified CallManager remotely by using VNC on a server running IBM Director Release 4.11 and later. This problem affects initial installations of and upgrades to Cisco Unified MeetingPlace Web Conferencing when you are installing on an IBM MCS-7835I.
To avoid this issue, we strongly recommend that you do not use VNC to initially install or upgrade Web Conferencing on an IBM MCS-7835I.
For additional information, see the "Using Bug Toolkit" section and refer to caveat CSCsa39488.
Limitations and Restrictions
This section describes particular terms of agreement that you should be aware of when configuring or using this product:
Cisco Unified MeetingPlace Web Conferencing deployments that are customized beyond the built-in configuration capabilities of the product, or beyond the documented configuration settings, procedures or instructions, are not supported by Cisco Systems. Examples of such customizations include, but are not limited to, the following: modifying web page templates, changing HTML or Javscript code, changing IIS running parameters or applying custom .asp pages or ISAPI filters, modifying SQL server configuration or authentication method, modifying Windows OS security through IPSec policies and NTFS ACL, and so on.
Terms for Single Sign on Software Integration
•Customer Premise Equipment (CPE) customers who implement SSO software integrations on their Cisco Unified MeetingPlace Web Conferencing servers do so at their own risk and are responsible for understanding the technical implementations and feasibility of SSO integrations on their systems.
•By allowing SSO software integrations, we do not claim support for any SSO software packages or vendors.
•SSO software integrations require proper configuration of Web Conferencing systems through the Admin pages. If your SSO software integration requires a change in the Web Conferencing product source code, your SSO integration becomes an SSO customization, and we do not support customizations by either customers or any other parties.
•CPE customers who want to integrate SSO packages can contact Cisco Managed Services to obtain a Service Request to implement SSO. This service is offered as a convenience and does not change the scope of the SSO integration: this service is an integration and configuration of the Web Conferencing product, not a customization of the product code.
•Customers must first implement SSO software integrations on test or lab servers and verify that the integrated systems work, including Web Conferencing features and operations.
•Customers are responsible for ensuring stability of integrated Web Conferencing-SSO systems, including communicating with SSO software vendors for the following reasons:
–To obtain necessary fixes and support
–To troubleshoot functional problems and technical problems, including crashes triggered by the SSO package
•SSO software often includes a web-server extension, called the IIS ISAPI extension or filter. Web Conferencing installs and uses four IIS extensions. Any incompatibility between an SSO software extension and the Web Conferencing extensions can make IIS non-functional or unstable. Any crash of the SSO IIS extension can cause IIS to crash and can generate a full Web Conferencing outage, resulting in a full system restart, ending of in-progress meetings, and disconnecting of web-conferencing users. Any memory leak in the SSO package or module can make IIS or the whole server unstable, as well.
•Although SSO software integration is productized for the Web Conferencing system, any changes in overall configuration, including Web Conferencing upgrades and SSO package upgrades, can potentially break integrated Web Conferencing-SSO systems.
Terms of Support for Single Sign On Software Integration
•Customers must inform Cisco TAC that their Cisco Unified MeetingPlace Web Conferencing servers have third-party SSO packages installed and configured with Web Conferencing when opening a service request for Web Conferencing, Cisco Unified MeetingPlace for Outlook, or Cisco Unified MeetingPlace for Lotus Notes.
•Customers must be able to provide SSO integration details upon request. Inability to provide details can result in Cisco TAC not being able to proceed with service requests.
•If a service request is about troubleshooting the SSO integration, Cisco TAC can review the logs and identify if the problem is on the SSO side or the Web Conferencing side. If the problem is on the SSO side, information will be provided to customers, so they can further troubleshoot with their SSO vendors.
•If the service request is about troubleshooting a Web Conferencing problem that does not seem to be connected to the SSO integration, Cisco TAC will proceed per the normal support process. If Cisco TAC discovers that the SSO integration plays a role in the problem, information will be provided to customers, so they can further troubleshoot with their SSO vendors.
•If Cisco TAC believes the problem is triggered by an SSO package, Cisco TAC can require customers to disable the SSO package to troubleshoot further.
•Microsoft Debug Diagnostic tool, also called DebugDiag, may be required for troubleshooting IIS crashes and memory leaks to determine if these problems are produced by the SSO package.
This section lists Severity 1, 2, and 3 caveats.
You can find the latest caveat information for Cisco Unified MeetingPlace Web Conferencing version 5.4(70.0)—in addition to caveats of any severity for any release—by using Bug Toolkit, an online tool available for customers to query defects according to their own needs. Bug Toolkit is available at http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. For information on using Bug Toolkit, see the "Using Bug Toolkit" section.
Note To access Bug Toolkit, you must be logged on to Cisco.com as a registered user.
This section contains caveat information for Web Conferencing Release 5.4(70.0) only. See the release notes of the applicable version for caveat information for earlier versions of Web Conferencing. Release notes for all versions of Web Conferencing are available at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_release_notes_list.html.
Open Caveats—Release 5.4(70.0)
Click a link in the Caveat Number column to view the latest information on the caveat in Bug Toolkit. (Caveats are listed in order by severity, then by component, then by caveat number.)
Resolved Caveats—Release 5.4(70.0)
Click a link in the Caveat Number column to view the latest information on the caveat in Bug Toolkit. (Caveats are listed in order by severity, then by component, then by caveat number.)
Using Bug Toolkit
To access Bug Toolkit, you need an Internet connection, web browser, and Cisco.com user ID and password. For more detailed information on Bug Toolkit, click Help in any Bug Toolkit window.
To Use Bug Toolkit
Step 1 Open your web browser and go to http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl.
Step 2 Click the Launch Bug Toolkit link.
Step 3 To look for information about a specific caveat, enter the ID number in the Enter Known Bug ID field.
To view all caveats for a particular Cisco Unified MeetingPlace product, go to the "Search for Bugs in Other Cisco Software and Hardware Products" section, and start typing meetingplace in the Product Name field.
Step 4 Click Next. The Cisco Unified MeetingPlace search page appears.
Step 5 Limit your search by choosing one or more filters. You can choose any or all of the available options:
a. Choose the Cisco Unified MeetingPlace version:
•Choose the major version for the major releases (such as 5.4).
A major release contains significant new features, enhancements, architectural changes, and/or defect fixes.
•Choose the revision for more specific information.
A revision (maintenance) release primarily contains defect fixes to address specific problems, but it may also include new features and/or enhancements.
b. Choose the Features or Components to query; make your selection from the "Available" list and click Add to place your selection in the "Limit Search To" list.
c. Enter keywords to search for a caveat title and description, if desired.
Note To make queries less specific, use the All wildcard for the major version/revision, features/components, and keyword options.
d. Choose the Set Advanced Options, including the following items:
•Bug Severity level—The default specifies 1-3.
•Bug Status Group—Check the Fixed check box for resolved caveats.
•Release Note Enclosure—The default specifies Valid Release Note Enclosure.
Step 6 Click Next.
Bug Toolkit returns a list of caveats on the basis of your query.
Note You can modify your results by submitting another query and using different criteria. You can also save your query for future use.
This section lists errors in the current Cisco Unified MeetingPlace Web Conferencing documentation and gives corrected information. The correct information will be incorporated in a future documentation release.
Multiple Guides: Cisco Policy for Use of Third-Party Software and Security Updates
For information on supported third-party software, see the "Compatibility Information" section.
For system requirements, refer to the "Requirements for Cisco Unified MeetingPlace Web Conferencing 5.4" section of System Requirements for Cisco Unified MeetingPlace Release 5.4 at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_installation_guides_list.html.
Disable Silence Removal
Added October 28, 2008
When playing back a Cisco Unified MeetingPlace data and audio recording, the audio is clipped and generally not in sync with the presentation. The audio pauses and then rapidly catches up to the time counter while the audio portion is playing back. There is no pause for the data playback. Audio recording playback by itself is unaffected from the web playback and .wav download works fine. This problem is caused by silence removal.
Use the setsilrem -disable command on the Audio Server CLI to disable silence removal.
CPU Spikes When Running Services
Added August 10, 2009
Running some services, such as MPAgent, can use as much as 90 percent of your CPU. Fortunately, these services run at a low priority so the CPU spikes do not impact important system functions.
See the "Troubleshooting Cisco Unified MeetingPlace Web Conferencing" chapter in the Configuration Guide for Cisco Unified MeetingPlace Web Conferencing, at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/products_installation_and_configuration_guides_list.html.
Obtaining Documentation, Obtaining Support, and Security Guidelines
For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
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