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Release Notes for Cisco Unified MeetingPlace Web Conferencing Release 5.3

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Table Of Contents

Release Notes for Cisco Unified MeetingPlace Web Conferencing Release 5.3

Contents

Introduction

System Requirements

Hardware Requirements

Web Server Requirements

Audio Server Requirements

Networking Requirements

Software Requirements

Web Server Software Requirements

Integration Requirements: Cisco Unified MeetingPlace Audio Server

Integration Requirements: Cisco Unified MeetingPlace for Outlook

Integration Requirements: Cisco Unified MeetingPlace SMTP E-Mail Gateway

(Optional) Integration Requirements: Third-Party for Audio Conversion and Playback

Segmented Meeting Access Requirements

Segmented Meeting Access - 1 Server Requirements

Segmented Meeting Access - 2 Servers Requirements

Load Balancing Requirements

Load Balancing in Release 5.3(333) and Later

WebConnect Requirements

End-User Requirements

Client Requirements: Microsoft Windows

Client Requirements: Apple Mac

Client Requirements: Sun Solaris

Compatibility Matrix and Supported Upgrades

Upgrading Requirements

Cisco Unified MeetingPlace Web Conferencing and Cisco Security Agent

Cisco Unified MeetingPlace Product Compatibility Matrix

Related Documentation

New and Changed Information

New Features in Release 5.3(447)

New Features in Release 5.3(333)

New Features in Release 5.3(235)

New Features in Release 5.3(104)

Changed Files in Release 5.3(104.3)

Changed Files in Release 5.3(104.2)

Changed Files in Release 5.3(104.1)

Installation Notes

Software Download Site

Installation Notes for Release 5.3(104.3)

Determining the Software Release for Release 5.3(104.3)

About Cisco Unified CallManager Installation via VNC

Important Notes

Configuration Restrictions

Cisco Policy for Use of Third-Party Software

Terms for Single Sign on Software Integration

Terms of Support for Single Sign On Software Integration

Caveats

Using Bug Toolkit

Saving Bug Toolkit Queries

Hardware Caveats

Open Caveats

Resolved Caveats—Release 5.3(447)

Resolved Caveats—Release 5.3(333)

Resolved Caveats—Release 5.3(235)

Resolved Caveats—Release 5.3(104.3)

Resolved Caveats—Release 5.3(104.2)

Resolved Caveats—Release 5.3(104.1)

Troubleshooting

Documentation Updates

For All Releases

Disable Silence Removal

CPU Spikes When Running Services

Documentation Updates for Release 5.3(447)

Change in Documentation Organization

Documentation Updates for Release 5.3(333)

Updated Administrator's Guide

Obtaining Documentation, Obtaining Support, and Security Guidelines


Release Notes for Cisco Unified MeetingPlace Web Conferencing Release 5.3


Revised: August 10, 2009

These release notes describe the new features and caveats for all versions of Cisco Unified MeetingPlace Web Conferencing Release 5.3.


Note To view the release notes for previous releases of Cisco Unified MeetingPlace Web Conferencing, go to:
http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_release_notes_list.html


You can access the latest software upgrades of Cisco Unified MeetingPlace Web Conferencing on Cisco.com at the following URL. You will need your Cisco.com username and password to access this page:

http://www.cisco.com/pcgi-bin/tablebuild.pl/meetingplace-webconf

Contents

These release notes discuss the following topics:

Introduction

System Requirements

Related Documentation

New and Changed Information

Installation Notes

Important Notes

Caveats

Troubleshooting

Documentation Updates

Obtaining Documentation, Obtaining Support, and Security Guidelines

Introduction

These release notes describe requirements, restrictions, and caveats for Cisco Unified MeetingPlace Web Conferencing Release 5.3. These release notes are updated for every maintenance release.

Before you install Cisco Unified MeetingPlace Web Conferencing Release 5.3, we recommend that you review this document for information about issues that may affect your system. For a list of the open caveats for Cisco Unified MeetingPlace Web Conferencing Release 5.3, see the "Caveats" section".

System Requirements

When reviewing system requirements, remember the following information:

We do not support installing or upgrading to Cisco Unified MeetingPlace Web Conferencing Release 5.3 by using Terminal Services.

If you have an international, non-US English deployment, make sure that you review the Cisco Unified MeetingPlace SMTP E-Mail Gateway requirement in the "Integration Requirements: Cisco Unified MeetingPlace SMTP E-Mail Gateway" section.

If you are installing Cisco Unified MeetingPlace Web Conferencing in a segmented meeting access configuration to allow external access, see the "Segmented Meeting Access Requirements" section.

Cisco Unified MeetingPlace Web Conferencing features, such as Load Balancing and WebConnect, require additional deployment considerations, which are described in the "Load Balancing Requirements" section and the "WebConnect Requirements" section.

This section provides the following information:

Hardware Requirements

Networking Requirements

Software Requirements

Segmented Meeting Access Requirements

Load Balancing Requirements

WebConnect Requirements

End-User Requirements

Hardware Requirements

This section describes the hardware requirements for Cisco Unified MeetingPlace Web Conferencing Release 5.3.

Web Server Requirements

Audio Server Requirements

Web Server Requirements

The Cisco Unified MeetingPlace Web Conferencing system is a software product loaded onto a hardware server. New installations of Cisco Unified MeetingPlace Web Conferencing require a Cisco MCS Unified CallManager Appliance (Cisco MCS) that is dedicated to Cisco Unified MeetingPlace applications.

For information about the Cisco MCS, see the following URL: http://www.cisco.com/en/US/partner/products/hw/voiceapp/ps378/index.html. You will need your Cisco.com username and password to access this page.

Table 1 lists supported Cisco 7800 Series Media Convergence Server models. The Cisco MCS server must have a DVD-ROM drive, keyboard, mouse, and monitor.

Exact equivalent third-party servers are also supported. See http://www.cisco.com/go/swonly.

Table 1 Supported Cisco 7800 Series MCS Models

System
Voice Conferencing Capacity
Web Conferencing Capacity

Cisco MCS 7835H-3.0-IPC1

Cisco MCS 7835I-3.0-IPC1

Cisco MCS-7835-H1-RC1

Cisco MCS-7835-I1-RC1

Up to 480 voice user licenses per server.

Up to 50 web-conferencing user licenses per server.

Cisco MCS 7845H-3.0-IPC1

Cisco MCS-7845-H1-RC1

Cisco MCS-7845-I1-RC1

Up to 1152 voice user licenses per server.

Up to 200 web-conferencing user licenses per server.

If you have more than 50 web-conferencing user licenses, move your Cisco Unified MeetingPlace applications, for example, Cisco Unified MeetingPlace for Outlook, Cisco Unified MeetingPlace SMTP/E-Mail Gateway, to a MCS 7845 that is dedicated to web conferencing.

Note Add a dedicated Cisco MCS 7845 for each additional 200 web-conferencing user licenses.


Additional Requirements

NT File System (NTFS) with more than 2.5 GB free space available.

700 MB of additional disk space per expected hour of recording over the base level. For more information, see the "Recording Size" section in Chapter 3 of the Configuration Guide for Cisco Unified MeetingPlace Web Conferencing Release 5.3.

Audio Server Requirements

Cisco Unified MeetingPlace Web Conferencing requires connection to a Cisco Unified MeetingPlace Audio Server system for full functionality. The Cisco Unified MeetingPlace Audio Server software component must reside on a Cisco Unified MeetingPlace 8112 Server or Cisco Unified MeetingPlace 8106 Server.


Note Make sure that you have a fully upgraded Cisco Unified MeetingPlace Audio Server system before attempting to connect it to a Cisco Unified MeetingPlace Web Conferencing system. For information about Audio Server software requirements, see the "Integration Requirements: Cisco Unified MeetingPlace Audio Server" section.


Networking Requirements

Ensure that your system meets the following requirements so that the web server can communicate with the Cisco Unified MeetingPlace Audio Server system:

TCP ports 5003 and 5005 are open bi-directional between the web server and Cisco Unified MeetingPlace Audio Server systems (primary server and shadow server, if one exists).

The Cisco Unified MeetingPlace Audio Server system can initiate a reverse connection to the web server, thus eliminating the need for you to open port 5003 from the web server to the audio server. For the reverse connection to be initiated, you must enter the MeetingPlace Server name as a hostname instead of an IP address during the Cisco Unified MeetingPlace Web Conferencing installation. You will also have to manually configure this web server unit on the audio server. For more information, see the "Gateway SIM Reverse Connection" section in Chapter 2 of the Configuration Guide for Cisco Unified MeetingPlace Web Conferencing Release 5.3.

The web server has a static IP address.

Connectivity between the web server and its host Cisco Unified MeetingPlace Audio Server system is of high quality and not subject to interruptions because of traffic congestion. Any time the round trip latency exceeds 100 ms or there is more than 1% packet loss, you should expect a noticeable reduction in service quality.

The Cisco Unified MeetingPlace Audio Server system must be connected to a network switch port that is configured for auto-negotiate.

Cisco Unified MeetingPlace gateways must be connected to network switch ports that are configured for 100 MB Full Duplex.

Software Requirements

This section describes the software requirements for the Cisco Unified MeetingPlace Web Conferencing Release 5.3 system:

Web Server Software Requirements

Integration Requirements: Cisco Unified MeetingPlace Audio Server

Integration Requirements: Cisco Unified MeetingPlace for Outlook

Integration Requirements: Cisco Unified MeetingPlace SMTP E-Mail Gateway

(Optional) Integration Requirements: Third-Party for Audio Conversion and Playback

Web Server Software Requirements

The Cisco Unified MeetingPlace Web Conferencing software runs on the Cisco MCS operating system. This operating system is included with the application. See Table 2 for your required release of the Cisco MCS operating system.

Table 2 Cisco MCS Operating System Requirement

Cisco Unified MeetingPlace Web Conferencing Release
Cisco MCS OS Requirement

Release 5.3(447) and later

Cisco MCS OS 2000.4.2 (SR 2) or a later release

Release 5.3(333) and later

Cisco MCS OS 2000.4.2 (SR 2) or a later release

Release 5.3(235) and later

Cisco MCS OS 2000.2.7 (SR 7) or a later release

Release 5.3(104) and later

Cisco MCS OS 2000.2.6 (SR 4) or a later release


Additional Windows Requirements

Microsoft Internet Information Server (IIS) 5.0.

This is installed and configured on the Cisco MCS when the operating system is installed.

Microsoft PowerPoint 2003 for Presentation mode slide conversion.

Cisco Unified MeetingPlace Web Conferencing has a built-in slide converter for Presentation mode; however, it may not be able to convert certain Microsoft PowerPoint pages with 100% fidelity. For production systems, we recommend that you always install PowerPoint to ensure the best slide conversion quality.

All corporate fonts and standard Microsoft fonts, including Microsoft PowerPoint fonts, installed.

Java Requirements

Sun Java Runtime Environment (JRE) 1.4.2_05.

This is included with Cisco Unified MeetingPlace Web Conferencing Release 5.3 and installs automatically if a different version of Sun JRE is not detected.

SQL Server Requirements

Microsoft SQL Server 2000, Microsoft SQL Server 2000 Desktop Engine (MSDE), and the appropriate level of Service Packs are included with the Cisco Unified MeetingPlace Web Conferencing Release 5.3 installer. Required components will install automatically under the conditions indicated in Table 3:

Table 3 Automatic Installation of SQL Server Components 

Cisco Unified MeetingPlace Web Conferencing Release
Component
Installed

Release 5.3(235) and later

Microsoft SQL Server 2000 (SP 4)

Installs automatically if you are installing SQL Server locally on a Cisco MCS and if the installer does not detect an earlier release of SQL Server.

Microsoft SQL Server 2000 Desktop Engine (MSDE)

Installs automatically if you are a legacy customer installing SQL Server on a legacy non-Cisco MCS Windows server and the installer does not detect a full version of SQL Server.

Microsoft SQL Server 2000 Service Pack 4

Installs automatically if the installer detects an earlier release.

Release 5.3(104) and later

Microsoft SQL Server 2000 (SP 3a)

Installs automatically if you are installing SQL Server locally on a Cisco MCS and if the installer does not detect an earlier release of SQL Server.

Microsoft SQL Server 2000 Desktop Engine (MSDE)

Installs automatically if you are a legacy customer installing SQL Server on a legacy non-Cisco MCS Windows server and the installer does not detect a full version of SQL Server.

Microsoft SQL Server 2000 Service Pack 3a

Installs automatically if the installer detects an earlier release.



NoteMSDE imposes a performance limit of eight simultaneous connections, which could potentially hamper the performance of Cisco Unified MeetingPlace Web Conferencing. Because future releases of Cisco Unified MeetingPlace Web Conferencing may not support MSDE, we recommend that all Cisco Unified MeetingPlace systems, particularly production systems, consider the use of a fully licensed SQL Server.

If you are deploying Cisco Unified MeetingPlace Web Conferencing by using the remote SQL Server option, you must pre-install either SQL Server 2000 or MSDE 2000 with the relevant Service Packs before you install Cisco Unified MeetingPlace Web Conferencing.

If you need to manually install SQL Server, you must install and configure your SQL Server to be case-insensitive because Cisco Unified MeetingPlace Web Conferencing supports only SQL Server case-insensitive configurations. If you configure your SQL server to be case-sensitive, Cisco Unified MeetingPlace Web Conferencing will not function properly.


Integration Requirements: Cisco Unified MeetingPlace Audio Server

Table 4 lists what release of Cisco Unified MeetingPlace Audio Server is required for each release of Cisco Unified MeetingPlace Web Conferencing.

Cisco Unified MeetingPlace Audio Server must reside on a 8106 or 8112 Server.


Note Make sure that you upgrade your 8100 series server to the supported release of Cisco Unified MeetingPlace Audio Server before you upgrade Cisco Unified MeetingPlace Web Conferencing.


Table 4 Cisco Unified MeetingPlace Audio Server Requirement 

Cisco Unified MeetingPlace Web Conferencing Release
Cisco Unified MeetingPlace Audio Server Requirement

Release 5.3(447) and later

Cisco Unified MeetingPlace Audio Server Release 5.3(0.33) or a later release

Release 5.3(333) and later

Cisco Unified MeetingPlace Audio Server Release 5.3(0.32) or a later release

Release 5.3(235) and later

Cisco Unified MeetingPlace Audio Server Release 5.3(0.31) or a later release

Release 5.3(104) and later

Cisco Unified MeetingPlace Audio Server Release 5.3


Additional Requirements

Access ports (voice)

Cisco MeetingPlace WebPublisher Option Key

Cisco  MeetingPlace Data Conferencing Option Key (required for application sharing and presentations)

Cisco MeetingNotes Data Option Key (required for presentations and attachments)

Cisco MeetingNotes Voice Option Key (required for meeting recordings)

Cisco MeetingPlace Video Integration Option Key (required for video conferencing)

Integration Requirements: Cisco Unified MeetingPlace for Outlook

Make sure that you upgrade to the supported release of Cisco Unified MeetingPlace for Outlook as indicated in Table 5. You must upgrade both Cisco Unified MeetingPlace Web Conferencing and Cisco Unified MeetingPlace for Outlook at the same time.

Table 5 Cisco Unified MeetingPlace for Outlook Requirement

Cisco Unified MeetingPlace Web Conferencing Release
Cisco Unified MeetingPlace Audio Server Requirement

Release 5.3(447) and later

Cisco Unified MeetingPlace for Outlook Release 5.3(0.218) or a later release

Release 5.3(333) and later

Cisco Unified MeetingPlace for Outlook Release 5.3(0.138) or a later release

Release 5.3(235) and later

Cisco Unified MeetingPlace for Outlook Release 5.3(0.132) or a later release

Release 5.3(104) and later

Cisco Unified MeetingPlace for Outlook Release 5.3


Integration Requirements: Cisco Unified MeetingPlace SMTP E-Mail Gateway

If you are using Cisco Unified MeetingPlace Web Conferencing Release 5.3(235) or a later release with Cisco Unified MeetingPlace SMTP E-Mail Gateway, make sure that you have the following installed:

Table 6 Cisco Unified MeetingPlace SMTP E-Mail Gateway Requirement

Cisco Unified MeetingPlace Web Conferencing Release
Cisco Unified MeetingPlace SMTP E-Mail Gateway Requirement

Release 5.3(447) and later

Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.3(0.68) or a later release

Release 5.3(333) and later

Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.3(0.60) or a later release

Release 5.3(235) and later

Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.3(0.53) or a later release


(Optional) Integration Requirements: Third-Party for Audio Conversion and Playback

Audio Conversion

A third-party audio service is not required to convert audio files to WAV or WMA format. Cisco Unified MeetingPlace Web Conferencing uses its internal audio service component and bundled encoders to convert audio attachments into these formats.

XingMP3 encoder is required to convert audio attachments to MP3 format.

Streamed Playback

Windows Media Services

For full installation and configuration instructions, see the "Configuring the Windows Media Server" section in Chapter 3 of the Configuration Guide for Cisco Unified MeetingPlace Web Conferencing Release 5.3.

Segmented Meeting Access Requirements

Cisco Unified MeetingPlace Web Conferencing supports two segmented meeting access (SMA) deployments for external access: Segmented Meeting Access - 1 Server (SMA-1S) and Segmented Meeting Access - 2 Server (SMA-2S).

For information about installing a SMA deployment, see Chapter 3 in the Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 5.3

For information about configuring a SMA deployment, see Chapter 6 in the Configuration Guide for Cisco Unified MeetingPlace Web Conferencing Release 5.3.

The following requirements are in addition to standard Cisco Unified MeetingPlace Web Conferencing hardware and software system requirements as indicated in the "Hardware Requirements" section and the "Software Requirements" section.

Segmented Meeting Access - 1 Server Requirements

Segmented Meeting Access - 2 Servers Requirements

Segmented Meeting Access - 1 Server Requirements

SMA-1S deployments require additional system requirements. Make sure that your system meets the following requirements before you deploy an SMA-1S configuration.

Hardware Requirements

One Cisco MCS with two IP addresses.

Software Requirements

Install Cisco Unified MeetingPlace Web Conferencing by using the "Both" server location option.


Note In Release 5.3(104), the server location option is referred to in the installer as "Both (Full Access)". This same option is referred to in Release 5.3(235) and later as "Both (SMA-1S)".


Complete additional manual steps to create and configure a second web site.

DNS Configuration Requirements

For segmented DNS, the same hostname must resolve to the internal web-conferencing server on the internal DNS and resolve to the external web-conferencing server on the external DNS.

For information on configuring notification templates to accommodate nonsegmented DNS, see the administrator's guide for your particular Cisco Unified MeetingPlace notification application.

Make sure that the internal hostname or IP address is only accessible from the internal network.

Make sure that the external hostname or IP address is accessible from both the internal network and the Internet.

Port Access Requirements

Make sure that the following ports are open between the DMZ and the internal network:

TCP ports 5003 and 5005 are open bi-directional between the web server and the Cisco Unified MeetingPlace Audio Server systems (primary server and shadow server, if one exists).

If you configured your network for reverse connection, where your web servers are configured with a MeetingPlace Server hostname instead of an IP address, the Audio Server system can initiate a reverse connection to the web server in the DMZ when port 5003 inbound is blocked. For more information see the "Gateway SIM Reverse Connection" section in Chapter 2 of the Configuration Guide for Cisco Unified MeetingPlace Web Conferencing Release 5.3.

Make sure that the following ports are open inbound from the Internet to the DMZ:

TCP Port 80

TCP Port 1627 (strongly recommended for higher performance of the meeting console)

TCP Port 443 (if SSL is implemented)

TCP Port 1503 (if NetMeeting access is required)

Segmented Meeting Access - 2 Servers Requirements

SMA-2S deployments require additional system requirements. Make sure that you meet the following requirements before you attempt the SMA-2S deployment.

Hardware Requirements

Two single Cisco MCSs or clusters of Cisco MCSs (in the case of load balancing)

One server or cluster of servers deployed inside the private corporate network functioning as internal web servers.

One server or cluster of servers deployed in a network segment, such as a DMZ, functioning as external web servers.

Software Requirements

On internal web servers:

Cisco Unified MeetingPlace Web Conferencing Release 5.3 installed with the "Internal (Full Access)" server location option.

On external web servers:

Cisco Unified MeetingPlace Web Conferencing Release 5.3 installed with the "External (Limited Access)" server location option.

DNS Configuration Requirements

For segmented DNS, the same hostname must resolve to the internal web server on the internal DNS and resolve to the external web server on the external DNS.

For information on configuring notification templates to accommodate nonsegmented DNS, see the Administrator's Guide for your particular Cisco Unified MeetingPlace notification application.

Make sure that the internal hostname or IP address is only accessible from the internal network.

Make sure that the external hostname or IP address is accessible from both the internal network and the Internet.

Port Access Requirements

Make sure that the following ports are open between the DMZ and the internal network:

TCP ports 5003 and 5005 are open bi-directional between the web server and the Cisco Unified MeetingPlace Audio Server systems (primary server and shadow server, if one exists).

If you configured your network for reverse connection, where your web servers are configured with a MeetingPlace Server hostname instead of an IP address, the Audio Server system can initiate a reverse connection to the web server in the DMZ when port 5003 inbound is blocked. For more information, see the "Gateway SIM Reverse Connection" section in Chapter 2 of the Configuration Guide for Cisco Unified MeetingPlace Web Conferencing Release 5.3.

Make sure that the following ports are open inbound from the Internet to the DMZ:

TCP Port 80

TCP Port 1627 (strongly recommended for higher performance of the meeting console)

TCP Port 443(if SSL is implemented)

TCP Port 1503 (if NetMeeting access is required)

Additional Requirements

Synchronized GUIDS between Internal and DMZ servers

The database of the internal server and external server must contain identical GUIDS. For more information, see the "Copying GUIDS From the Internal to the External Web Server" section in Chapter 3 of the Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 5.3.

Load Balancing Requirements

Cisco Unified MeetingPlace Web Conferencing load balancing makes use of an algorithmic formula to evenly distribute web-conferencing requests within clusters of web servers. The following section lists additional requirements for load balancing configurations.

For additional information about load balancing, see Chapter 3, "Installing Cisco Unified MeetingPlace Web Conferencing and Configuring Load Balancing," in the Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 5.3.

Audio Server Requirements

All web servers within both internal and external clusters must point to the same Cisco Unified MeetingPlace Audio Server system.

You can attach a maximum of 16 Cisco MCSs running Cisco Unified MeetingPlace applications, such as Cisco Unified MeetingPlace Web Conferencing, Cisco Unified MeetingPlace SMTP E-Mail Gateway, Cisco Unified MeetingPlace Directory Services and so forth, to the same Cisco Unified MeetingPlace Audio Server system.

Internal Web Server Cluster Requirements

If you have an internal web server cluster in your load balancing configuration, ensure the following:

All web servers within the internal cluster must share a single SQL Server database.

All web servers within the internal cluster must have access to a shared storage location for attachments.

Install Cisco Unified MeetingPlace Web Conferencing on each server sequentially (internal web server 1, internal web server 2, and so forth) with the following option: for Server Location, choose Internal (Full Access)

Make sure that all web servers within the internal cluster have the same deployment settings and configurations, for example, the same Replication Service and Audio Service parameters.

External Web Server Cluster Requirements

If you have an external web server cluster in your load balancing configuration, ensure the following:

All web servers within the external cluster must share a single SQL Server database.


Note Make sure the internal cluster and external cluster use different databases.


All web servers within the external cluster must have access to a shared storage location (for attachments).

Install Cisco Unified MeetingPlace Web Conferencing on each server sequentially (external web server 1, external web server 2 and so forth) with the following option: for Server Location, choose External (Limited Access)

Make sure that all web servers within the external cluster have the same deployment settings and configurations, for example, the same Replication Service and Audio Service parameters.

Mixed Cluster Requirements

A mixed cluster has at least one internal cluster and one external cluster. If you have a mixed cluster in your load balancing configuration, ensure the following:

All requirements for internal web server clusters and external web server clusters are met.

The internal cluster's database and external cluster's database must contain identical GUIDS.

For more information, see the "Copying GUIDS From the Internal to the External Web-Conferencing Server" section in Chapter 3 of the Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 5.3.

Load Balancing in Release 5.3(333) and Later

If you have Cisco Unified MeetingPlace load balancing configured and plan to upgrade to Cisco Unified MeetingPlace Web Conferencing Release 5.3(333) and later, be aware of the following update:

When configuring services for your load balancing deployment, Release 5.3(333) and later requires that you configure the Cisco MeetingPlace Web Conferencing service to log on as Administrator. This is in addition to the five other services required for Release 5.3(235). If you do not configure the Cisco MeetingPlace Web Conferencing service to log on as Administrator, web conferencing will not start.

For more information, see the "Configuring Services for the First Internal Web Server" and "Configuring Services for the First External Web Server" in Chapter 3 of the Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 5.3.

WebConnect Requirements

WebConnect is used to make web scheduling and meeting attendance seamless across multiple Cisco Unified MeetingPlace systems. Make sure that your system meets the following requirements before you configure WebConnect.

For additional information about WebConnect, see Chapter 7, "Configuring WebConnect," in the Configuration Guide for Cisco Unified MeetingPlace Web Conferencing Release 5.3.


Note We do not support the WebConnect feature on UNIX systems.


Cisco Unified MeetingPlace Audio Server Requirements

For Cisco Unified MeetingPlace Web Conferencing Release 5.3(235) and later: Cisco Unified MeetingPlace Audio Server Release 5.3(0.31) or a later release

For Cisco Unified MeetingPlace Web Conferencing Release 5.3(104) and later: Cisco Unified MeetingPlace Audio Server Release 5.3 or a later release

Cisco MeetingPlace MeetingTime Release 5.3 with the following settings:

User profile > Sched only on scheduling home server? > No

User profile > Sched only on NS home site? > No

System Parameters > Allow Vanity Mtg IDs? > Yes

SQL Server Requirements

For Cisco Unified MeetingPlace Web Conferencing Release 5.3(235) and later: Microsoft SQL Server 2000 (SP 4) or a later release.

For Cisco Unified MeetingPlace Web Conferencing Release 5.3(104) and later: Microsoft SQL Server 2000 (SP 3a) or a later release.

The service pack is included with Cisco Unified MeetingPlace Web Conferencing and installs automatically if you are installing SQL Server locally on a Cisco MCS and the installer does not detect an earlier release of SQL Server. If the installer does detect an earlier release, it will upgrade to the appropriate service pack level.

The full version of SQL Server enables you to find meetings on one site from another site.

Additional Requirements

Make sure that all sites within the Cisco MeetingPlace Image are running the same build-level release of Cisco Unified MeetingPlace Audio Server, that is, if you have Cisco Unified MeetingPlace Audio Server Release 5.3(0.31) installed, all sites must be running Release 5.3(0.31).

Make sure that all systems within a site have the same system options and notification vehicles. For example, MeetingNotes, Cisco Unified MeetingPlace SMTP E-Mail Gateway, Microsoft Outlook.

For external dedicated sites, make sure that you are using VPN (T1 or Frame Relay).

For rollover map configurations, make sure that you assign all users to a group.


Note You must assign all groups to a rollover map (even if the rollover map only has one site).


You must have Cisco Unified MeetingPlace Directory Services or a similar profile synchronization procedure deployed on a dedicated server.

End-User Requirements

Make sure that user workstations meet the following client requirements, or provide these requirements to your users. All client machines must have separate Internet and telephony access for attending voice and web conferences. The recommended minimum bandwidth is a 56K modem connection. A lesser connection can slow down web-conferencing performance.

Service Packs (SP) listed are required minimums, and SP releases later than the ones listed are assumed to work unless documented otherwise.

Client Requirements: Microsoft Windows

Client Requirements: Apple Mac

Client Requirements: Sun Solaris

Client Requirements: Microsoft Windows

Operating System

Windows ME

Windows 2000 Professional

Windows 2000 Server Edition (SP 4)

Windows 2000 Advanced Server Edition (SP 2)

Windows XP

Windows 2003

Java-enabled Web Browser

Users must have one of the following web browsers running on a supported operating system with the Security level set to Medium or Low. For all supported browsers, Sun Java Runtime Environment (JRE) 1.4.2_04 is the minimum requirement. However, we recommend JRE 1.4.2_08 or a later release for security reasons.

Microsoft Internet Explorer 5.5 with one of the following:

Microsoft Java Virtual Machine (JVM) 3309 or a later release

Sun JRE 1.4.2_04 or a later release

Microsoft Internet Explorer 6.0 with one of the following:

Microsoft JVM 3802 or a later release

Sun JRE 1.4.2_04 or a later release.

Netscape Navigator 7.0, 7.1 with JRE 1.4.2_04 or a later release.


Note Netscape Navigator does not support the full meeting console. Instead, users see a basic version of the meeting console that allows them to present, view, annotate, whiteboard, collaborate, enable application sharing options, and chat.


Requirements for Participating in a Cisco Unified MeetingPlace Web Conference

The meeting console (included) or a T.120-compliant application.

(Optional) Audio player that plays WAV, WMA, or MP3 files.

Additional Requirements for Application Sharing by Using the Meeting Console

System requirements:

200 MHz Pentium II processor

128 MB RAM


Note If you are using Netscape Navigator 7.0 and hosting a meeting with a heavy presentation component, we recommend 256 MB RAM.


(Optional, but strongly recommended) TCP port 1627 open from client-to-server on your firewall for direct inbound access.

If this port is not open, the meeting console establishes a slightly slower connection by tunneling through port 80.

Additional Requirements for Application Sharing by Using a T.120-Compliant Application

NetMeeting (release 3.01) or other T.120-compliant application installed.

TCP port 1503 open on any firewalls between the host and the web server.

Screen savers disabled.

If you are using Netscape Navigator, you must have the proper NetMeeting MIME type configured on your web browser. For instructions, see the "About NetMeeting 3.01" section in Chapter 10 of the Configuration Guide for Cisco Unified MeetingPlace Web Conferencing Release 5.3.

Additional Requirements for Video Conferencing

To make sure that your end-user system is set up for video conferencing, see the Administrator's Guide for Cisco MeetingPlace Video Integration Release 5.3.

Client Requirements: Apple Mac

You can use Apple Mac with either the basic or full meeting console (included with Cisco Unified MeetingPlace Web Conferencing Release 5.3). Check the following sections for client system requirements.

Requirements to Use the Basic Meeting Console

The basic meeting console offers users a limited set of meeting console functionality. Users can present, view, annotate, whiteboard, collaborate, and chat.

Mac OS 9, Mac OS 9.1, Mac OS 9.2, or Mac OS X (10.x)

Mac OS X 10.3 or a later release is required to use the Application Sharing feature.

Netscape Navigator 7.0 with JRE 1.4.2_08 or a later release, or Apple Safari 1.2 with JRE 1.4.2_08 or a later release

Safari 1.2 with JRE 1.4.2_08 or a later release is required to use the Application Sharing feature.

(Optional) Audio player that plays WAV, WMA, or MP3 files.

Requirements to Use the Full Meeting Console

The full meeting console provides all basic meeting console functionality plus access to the Participant list, menus, and polling.

Mac OS X (10.4.4) or a later release

Safari 2.0.3 (417.8) with JRE 1.5.0_06 or a later release

(Optional) Audio player that plays WAV, WMA, or MP3 files.

Client Requirements: Sun Solaris

Operating System

Solaris 7 or a later release

Java-enabled Web Browser

Users must have one of the following web browsers running on a supported operating system. For all supported browsers, Sun Java Runtime Environment (JRE) 1.4.2_04 is the minimum requirement. However, we recommend JRE 1.4.2_08 or a later release for security reasons.

Netscape Navigator 7.0 with JRE 1.4.2_08 or a later release

SunForum 3.1 or a later release

Requirements For Participating in a Cisco Unified MeetingPlace Web Conference

Basic meeting console (included with Cisco Unified MeetingPlace Web Conferencing Release 5.3) or a T.120-compliant application

The full meeting console, polling, and video-conferencing features are not supported on UNIX systems. However, the basic version of the meeting console allows users to present, view, annotate, whiteboard, collaborate, and chat.

(Optional) Audio player that plays WAV, WMA, or MP3 files.

Additional Requirements for Application Sharing in a Cisco Unified MeetingPlace Web Conference

Note Users on UNIX systems cannot host meetings by using the meeting console.

SunForum 3.2

TCP port 1503 open on any firewalls between the host and the web server

Screen savers disabled

Compatibility Matrix and Supported Upgrades

This section includes the following compatibility information:

Upgrading Requirements

Cisco Unified MeetingPlace Web Conferencing and Cisco Security Agent

Cisco Unified MeetingPlace Product Compatibility Matrix

Upgrading Requirements

Upgrading a legacy system to Cisco Unified MeetingPlace Web Conferencing Release 5.3(447) requires the following:

Either a supported Cisco MCS or an exact HP or IBM equivalent. For information on Cisco MCS specifications, see the following URL:

http://www.cisco.com/en/US/partner/products/hw/voiceapp/ps378/index.html


Note If you are not using a HP or IBM exact equivalent, you must install Release 5.3 as a new installation on a supported Cisco MCS. For installation requirements, see the "System Requirements" section.


Windows 2000 Server (SP 4) or Windows Server 2003 Enterprise Edition

Microsoft Internet Information Server (IIS) 5.0 or 6.0

Microsoft IIS 6.0 is installed with Windows Server 2003

SQL Server 2000 (SP 4) or SQL Server (MSDE)(SP 4)

Cisco Unified MeetingPlace Web Conferencing requires the SQL Server Processor License option. For more information, see the Microsoft website.

We highly recommend that all Cisco Unified MeetingPlace Web Conferencing systems, particularly production systems, consider the use of a fully licensed version of SQL Server 2000. If you are using MSDE, but want to upgrade to full SQL Server, you must install the full SQL Server before you upgrade Cisco Unified MeetingPlace Web Conferencing to Release 5.3(447).


Caution Do not delete the SQL Server database if you want to maintain your current click-to-attend links, attachments, and meeting recordings. Deleting or rebuilding your current database deletes all this information.

For additional information about upgrading your web server to Release 5.3, see Chapter 5, "Upgrading or Uninstalling Cisco Unified MeetingPlace Web Conferencing," in the Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 5.3.

Cisco Unified MeetingPlace Web Conferencing and Cisco Security Agent

Cisco Unified MeetingPlace Web Conferencing Release 5.3 is not compatible with Cisco Security Agent. We recommend that you do not install Cisco Security Agent on a web server where Cisco Unified MeetingPlace Web Conferencing is installed.

If Cisco Security Agent is installed on an end-user system, users will see a security alert when they attempt to use the application-sharing feature. Users can choose to proceed with the feature and use application-sharing without difficulty.

Cisco Unified MeetingPlace Product Compatibility Matrix

For information about Cisco Unified MeetingPlace product interoperability, see the "Cisco Unified MeetingPlace Product Compatibility Matrix" section in the Installation Planning Guide for Cisco Unified MeetingPlace Web Conferencing Release 5.3 at the following URL:

http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_installation_guides_list.html

Related Documentation

See the Cisco Unified MeetingPlace Documentation Guide at the following URL:

http://www.cisco.com/en/US/products/sw/ps5664/ps5669/products_documentation_roadmaps_list.html

New and Changed Information

This section provides a list of new features and changed information in subsequent releases of Cisco Unified MeetingPlace Web Conferencing Release 5.3. For detailed feature descriptions, see the Configuration Guide for Cisco Unified MeetingPlace Web Conferencing Release 5.3.

New Features in Release 5.3(447)

New Features in Release 5.3(333)

New Features in Release 5.3(235)

New Features in Release 5.3(104)

Changed Files in Release 5.3(104.3)

Changed Files in Release 5.3(104.2)

Changed Files in Release 5.3(104.1)

New Features in Release 5.3(447)

Mute all from the Web interface.

Escalate meeting from an internal web server to an external web server while the meeting is in-session.

Separately track meeting console usage from general web conferencing usage.

Hide Participant list during lecture-style meetings for guest users.

Full meeting console on Mac.

Alarm on master service restart.

Product name change to Cisco Unified MeetingPlace.

New Features in Release 5.3(333)

New multiserver meeting scheduling interface.

Automatic case-conversion for Windows integrated authentication.

Ability to schedule on behalf of other users.

Increased ability to customize the Web user interface.

Increased online administrative functionality.

Ability to configure restricted meetings ID patterns.

Updated version of MeetingPlace Gateway SIM.

Separate end-user and administrative Help pages.

New Features in Release 5.3(235)

Increased authentication configuration options.

Automated server-side log collection.

Automatic install of SQL Server SP 4.

Automatic meeting extension.

Automatic installation of Cisco Unified MeetingPlace for Cisco IP Phone in the Cisco Unified MeetingPlace Web Conferencing installer.

Localization support for French, German, Japanese, Portuguese (Brazil), and Spanish (Latin America), in addition to US English.

Server PC clock synchronization.

Automatic encryption of the SQL password at installation.

Exclusion of Sun JRE 1.4.0_01 to 03 from the client-side compatibility list for security reasons.

Expiration of users' MeetingPlace cookies due to a new system-wide control parameter: the Remember Me Expiration Interval (Days).

New Features in Release 5.3(104)

Cisco branding.

Denial-of-service handling.

Enhanced installation and upgrades.

Enhanced slide caching.

Enhanced SSL administration.

Enhanced segmented meeting access configuration.

Enhanced application-sharing, including the ability to share applications on Macintosh systems.

Presentation slides optimized for 1024 x 768 displays.

Client-side Sun JRE support.

Support for Cisco Unified MeetingPlace Video Integration.

Updated meeting console and Reference Center.

Improved settings for configuring public meetings.

Ability to configure Single Sign On.

Changed Files in Release 5.3(104.3)

The following files were changed for this release:

Template\wcBase.tpl

Template\wcSchedBasics.tpl

Changed Files in Release 5.3(104.2)

The following files were changed for this release:

AudioSvc\MPAudSvc.exe

AudioSvc\MPAudSvc.map

AudioSvc\MPAudSvc.pdb

DataConf\DCMSDownloadMac.txt

DataConf\DCMSDownloadMac.zip

DataSvc\ass.dll

DataSvc\ass.exp

DataSvc\ass.lib

DataSvc\ass.map

DataSvc\ass.pdb

DataSvc\asspb.dll

DataSvc\asspb.exp

DataSvc\asspb.lib

DataSvc\asspb.map

DataSvc\asspb.pdb

DataSvc\cgpiapi.dll

DataSvc\cgpiapi.exp

DataSvc\cgpiapi.lib

DataSvc\cgpiapi.map

DataSvc\cgpiapi.pdb

DataSvc\chat.dll

DataSvc\chat.exp

DataSvc\chat.lib

DataSvc\chat.map

DataSvc\chat.pdb

DataSvc\dczlib.dll

DataSvc\dczlib.exp

DataSvc\dczlib.lib

DataSvc\dczlib.map

DataSvc\dczlib.pdb

DataSvc\gwsvc.exe

DataSvc\gwsvc.exp

DataSvc\gwsvc.lib

DataSvc\gwsvc.map

DataSvc\gwsvc.pdb

DataSvc\MasterSvc.exe

DataSvc\MasterSvc.map

DataSvc\MasterSvc.pdb

DataSvc\mcsapi.dll

DataSvc\mcsd.exe

DataSvc\MPAgent.exe

DataSvc\MPAgent.map

DataSvc\MPAgent.pdb

DataSvc\MPAgentExt.exe

DataSvc\MPAgentExt.map

DataSvc\MPAgentExt.pdb

DataSvc\MPConvert.exe

DataSvc\MPConvert.map

DataSvc\MPConvert.pdb

DataSvc\MPDatSvc.exe

DataSvc\MPDatSvc.map

DataSvc\MPDatSvc.pdb

DataSvc\MPDatSvcExt.exe

DataSvc\MPDatSvcExt.map

DataSvc\MPDatSvcExt.pdb

DataSvc\MPWebStrings-en-us.xml

DataSvc\mspptexp.exe

DataSvc\nos.dll

DataSvc\nos.exp

DataSvc\nos.lib

DataSvc\nos.map

DataSvc\nos.pdb

DataSvc\RecMerge.exe

DataSvc\RecMerge.map

DataSvc\RecMerge.pdb

DataSvc\SQLInstall.exe

DataSvc\sss.dll

DataSvc\sss.exp

DataSvc\sss.lib

DataSvc\sss.map

DataSvc\sss.pdb

DataSvc\wcm.dll

DataSvc\wcm.exp

DataSvc\wcm.lib

DataSvc\wcm.map

DataSvc\wcm.pdb

DataSvc\wslog.dll

DataSvc\wslog.map

Extensions\gwutil.dll

Extensions\gwutil.map

Extensions\gwutil.pdb

Extensions\TunnellingExtension.dll

Extensions\TunnellingExtension.map

Extensions\TunnellingExtension.pdb

HTML\wcMtgRoom

HTML\wcMtgRoom\wcMtgRoomCallMe.htm

HTML\wcMtgRoom\wcMtgRoomEditUser.htm

Images\000

Images\000\wcCancelSml.gif

Jenga\cexclude.tem

JSlib\wcMtgRoom_tpl.js

Scripts\browsertestcheck.asp

Scripts\MPX.dll

Scripts\MPX.map

Scripts\MPX.pdb

Template\HTMLStrings.tpl

Template\wcBanner.tpl

Template\wcSchedPart.tpl

Changed Files in Release 5.3(104.1)

The following files were changed for this release:

DataConf\jdk11\MeetingServer.cab

DataConf\jdk11\MeetingServer.jar

DataConf\jdk11\MeetingServer_u.cab

DataConf\jdk11\MeetingServer_u.jar

DataSvc\AuthFilt.dll

DataSvc\gwsvc.exe

DataSvc\gwsvc.exp

DataSvc\gwsvc.lib

DataSvc\gwsvc.map

DataSvc\gwsvc.pdb

DataSvc\MasterSvc.exe

DataSvc\MasterSvc.map

DataSvc\MasterSvc.pdb

DataSvc\MPAgent.exe

DataSvc\MPAgent.map

DataSvc\MPAgent.pdb

DataSvc\MPAgentExt.exe

DataSvc\MPAgentExt.map

DataSvc\MPAgentExt.pdb

DataSvc\MPConvert.exe

DataSvc\MPConvert.map

DataSvc\MPConvert.pdb

HTML\ServerCapacity.htm

HTML\ServerProcessing.htm

Jenga\DCLServlets.jar

Scripts\MPX.dll

Template\porttest.tpl

Installation Notes

For step-by-step installation and upgrade information, see the Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 5.3.

This section describes the following:

Software Download Site

Installation Notes for Release 5.3(104.3)

Determining the Software Release for Release 5.3(104.3)

About Cisco Unified CallManager Installation via VNC

Software Download Site

You may download the following software from Cisco.com:

Upgrade-only software images—Used to upgrade from an earlier software release to a later software release of Cisco Unified MeetingPlace Web Conferencing.

To download this software, go to http://www.cisco.com/pcgi-bin/tablebuild.pl/meetingplace-webconf

You must have an account on Cisco.com to access the Software Center.

Installation Notes for Release 5.3(104.3)


Caution You must uncompress this patch release in an empty folder. If you uncompress this release to a folder that contains an earlier patch release, you can corrupt your Cisco Unified MeetingPlace Web Conferencing installation.

For installation instructions, see MeetingPlace Web Patch Installation Package Steps for Deployment at the following URL:

http://www.cisco.com/en/US/products/sw/ps5664/ps5669/products_tech_note09186a0080222631.shtml

Determining the Software Release for Release 5.3(104.3)

For Release 5.3(104.3), the correct software release displays only at the bottom of the Cisco Unified MeetingPlace Web Conferencing home page. Therefore, when users enter the meeting room, Release 5.3(104.2) displays, and when administrators access the Local Version System Information from the Administrative page, installed releases earlier than Release 5.3(104.3) display. This occurs because only a few template files were changed in Release 5.3(104.3).

For information about which files changed, see the "New and Changed Information" section

About Cisco Unified CallManager Installation via VNC

There is a known problem installing Cisco Unified CallManager remotely by using VNC on a server running IBM Director 4.11 and later releases. This problem affects initial installations and upgrades of Release 5.3 when you are installing on an IBM MCS-7835I.

To avert this issue, we strongly recommend that you do not use VNC to initially install Release 5.3 or upgrade to Release 5.3 on an IBM MCS-7835I.

For additional information, use the Bug Toolkit as indicated in the "Caveats" section and see CSCsa39488.

Important Notes

The following sections describe particular terms of agreement that you should be aware of when configuring or using this product.

This section includes the following topics:

Configuration Restrictions

Cisco Policy for Use of Third-Party Software

Terms for Single Sign on Software Integration

Terms of Support for Single Sign On Software Integration

Configuration Restrictions

Cisco Unified MeetingPlace Web Conferencing deployments that are customized beyond the built-in configuration capabilities of the product, or beyond the documented configuration settings, procedures or instructions, are not supported by Cisco Systems. Examples of such customizations include, but are not limited to, the following: modifying web page templates, changing HTML or Javscript code, changing IIS running parameters or applying custom .asp pages or ISAPI filters, modifying SQL server configuration or authentication method, modifying Windows OS security through IPSec policies and NTFS ACL, and so on.

Cisco Policy for Use of Third-Party Software

Revised October 13, 2006

This document describes the system, end user, and other requirements for the use of the Cisco Unified MeetingPlace Web Conferencing software. The introduction of unsupported third-party products or the failure to meet Web Conferencing requirements may interfere with the operation of the Web Conferencing software, and may affect Cisco support for the product.

The following third-party software is supported on Web Conferencing servers, provided that the software is configured so as not to disrupt Cisco Unified MeetingPlace operations:

McAfee VirusScan Enterprise versions 8.0i and later

Microsoft Windows Terminal Services


Caution Terminal Services (WTS) is not supported for installing or upgrading Web Conferencing. If you use WTS, the installation or upgrade process may fail.

Virtual Network Computing (VNC is supported for installing and upgrading Web Conferencing.)

Terms for Single Sign on Software Integration

Customer Premise Equipment (CPE) customers who implement SSO software integrations on their Cisco Unified MeetingPlace Web Conferencing servers do so at their own risk and are responsible for understanding the technical implementations and feasibility of SSO integrations on their systems.

By allowing SSO software integrations, we do not claim support for any SSO software packages or vendors.

SSO software integrations require proper configuration of Cisco Unified MeetingPlace Web Conferencing systems through the Admin pages. If your SSO software integration requires a change in the Cisco Unified MeetingPlace Web Conferencing product source code, your SSO integration becomes an SSO customization, and we do not support customizations by either customers or any other parties.

CPE customers who want to integrate SSO packages can contact Cisco Managed Services to obtain a Service Request to implement SSO. This service is offered as a convenience and does not change the scope of the SSO integration: this service is an integration and configuration of the Cisco Unified MeetingPlace Web Conferencing product, not a customization of the product code.

Customers must first implement SSO software integrations on test or lab servers and verify that the integrated systems work, including Cisco Unified MeetingPlace Web Conferencing features and operations.

Customers are responsible for ensuring stability of integrated Cisco Unified MeetingPlace Web Conferencing-SSO systems, including communicating with SSO software vendors for the following reasons:

To obtain necessary fixes and support

To troubleshoot functional problems and technical problems, including crashes triggered by the SSO package

SSO software often includes a web-server extension, called the IIS ISAPI extension or filter. Cisco Unified MeetingPlace Web Conferencing installs and uses four IIS extensions. Any incompatibility between an SSO software extension and the Cisco Unified MeetingPlace Web Conferencing extensions can make IIS non-functional or unstable. Any crash of the SSO IIS extension can cause IIS to crash and can generate a full Cisco Unified MeetingPlace Web Conferencing outage, resulting in a full system restart, ending of in-progress meetings, and disconnecting of web-conferencing users. Any memory leak in the SSO package or module can make IIS or the whole server unstable, as well.

Although SSO software integration is productized for the Cisco Unified MeetingPlace Web Conferencing system, any changes in overall configuration, including Cisco Unified MeetingPlace Web Conferencing upgrades and SSO package upgrades, can potentially break integrated Cisco Unified MeetingPlace Web Conferencing-SSO systems.

Terms of Support for Single Sign On Software Integration

Customers must inform Cisco TAC that their Cisco Unified MeetingPlace Web Conferencing servers have third-party SSO packages installed and configured with Cisco Unified MeetingPlace Web Conferencing when opening a service request for Cisco Unified MeetingPlace Web Conferencing, Cisco Unified MeetingPlace for Outlook, or Cisco Unified MeetingPlace for Lotus Notes.

Customers must be able to provide SSO integration details upon request. Inability to provide details can result in Cisco TAC not being able to proceed with service requests.

If a service request is about troubleshooting the SSO integration, Cisco TAC can review the logs and identify if the problem is on the SSO side or the Cisco Unified MeetingPlace Web Conferencing side. If the problem is on the SSO side, information will be provided to customers, so they can further troubleshoot with their SSO vendors.

If the service request is about troubleshooting a Cisco Unified MeetingPlace Web Conferencing problem that does not seem to be connected to the SSO integration, Cisco TAC will proceed per the normal support process. If TAC discovers that the SSO integration plays a role in the problem, information will be provided to customers, so they can further troubleshoot with their SSO vendors.

If Cisco TAC believes the problem is triggered by an SSO package, Cisco TAC can require customers to disable the SSO package to troubleshoot further.

Microsoft Debug Diagnostic tool, also called DebugDiag, may be required for troubleshooting IIS crashes and memory leaks to determine if these problems are produced by the SSO package.

Caveats

You can find the latest resolved caveat information for Cisco Unified MeetingPlace Web Conferencing Release 5.3(447) by using Bug Toolkit, which is an online tool that is available for customers to query defects according to their own needs.


Tip You need an account with Cisco.com (Cisco Connection Online) to use the Bug Toolkit to find open and resolved caveats of any severity for any release.

To access the Bug Toolkit, log on to http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl.


This section includes the following topics:

Using Bug Toolkit

Saving Bug Toolkit Queries

Open Caveats

Resolved Caveats—Release 5.3(447)

Resolved Caveats—Release 5.3(333)

Resolved Caveats—Release 5.3(235)

Resolved Caveats—Release 5.3(104.3)

Resolved Caveats—Release 5.3(104.2)

Resolved Caveats—Release 5.3(104.1)

Using Bug Toolkit

To access Bug Toolkit, you need the following items:

Internet connection

Web browser

Cisco.com user ID and password

To use Bug Toolkit, follow this procedure.

Procedure


Step 1 To access the Bug Toolkit, go to http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl.

Log on with your Cisco.com user ID and password.

Step 2 Click the Launch Bug Toolkit hyperlink.

Step 3 If you are looking for information about a specific caveat, enter the ID number in the "Enter known bug ID:" field.

To view all caveats for Cisco Unified MeetingPlace Web Conferencing, go to the "Search for bugs in other Cisco software and hardware products" section, and enter Cisco MeetingPlace in the Product Name field. Alternatively, you can scroll through the product name list and click Cisco MeetingPlace.

Step 4 Click Next. The Cisco MeetingPlace search window displays.

Step 5 Choose the filters to query for caveats. You can choose any or all of the available options:

a. Choose the Cisco MeetingPlace version:

Choose the major version for the major releases (such as, 5.3).

A major release contains significant new features, enhancements, architectural changes, and/or defect fixes.

Choose the revision for more specific information; for example, choosing major version 5.3 and revision version 333 queries for release 5.3(333) caveats.

A revision (maintenance) release primarily contains defect fixes to address specific problems, but it may also include new features and/or enhancements.

b. Choose the Features or Components to query; make your selection from the "Available" list and click Add to place your selection in the "Limit search to" list.

c. Enter keywords to search for a caveat title and description, if desired.


Note To make queries less specific, use the All wildcard for the major version/revision, features/components, and keyword options.


d. Choose the Set Advanced Options, including the following items:

Bug Severity level—The default specifies 1-3.

Bug Status Group—Check the Fixed check box for resolved caveats.

Release Note Enclosure—The default specifies Valid Release Note Enclosure.

e. Click Next.

Bug Toolkit returns the list of caveats on the basis of your query.

You can modify your results by submitting another query and using different criteria.

You can save your query for future use. See the "Saving Bug Toolkit Queries" section.



Note For detailed online help with Bug Toolkit, click Help on any Bug Toolkit window.


Saving Bug Toolkit Queries

Bug Toolkit allows you to create and then save your queries to monitor a specific defect or network situation. You can edit a saved search at any time to change the alert conditions, the defects being watched, or the network profile.

Follow this procedure to save your Bug Toolkit queries.

Procedure


Step 1 Perform your search for caveats, as described in the "Using Bug Toolkit" section.

Step 2 In the search result window, click the This Search Criteria button that displays at the bottom of the window.

A new window displays.

Step 3 In the Name of saved search field, enter a name for the saved search.

Step 4 Under My Bug Groups, use one of the following options to save your defects in a bug group:

Click the Existing group radio button and choose an existing group name from the drop-down list box.

Click the Create new group named: radio button and enter a group name to create a new group for this saved search.


Note This bug group will contain the bugs that are identified by using the search criteria that you have saved. Each time that a new bug meets the search criteria, the system adds it to the group that you chose.


Bug Toolkit saves your bugs and searches, and makes them available through the My Stuff window. (The My Stuff window allows you to view, create, and/or modify existing bug groups or saved searches. Choose the My Stuff link to see a list of all your bug groups.)

Step 5 Under Email Update Options, you can choose to set optional e-mail notification preferences if you want to receive automatic updates of a bug status change. Bug Toolkit provides the following options:

Do NOT send me any email updates—If you choose this default setting, Bug Toolkit does not send e-mail notifications.

Send my updates to:—Click the radio button to choose this option to send e-mail notifications to the user ID that you enter in this field. Additional notification options include

Updates as they occur—Bug Toolkit provides updates that are based on status change.

Weekly summaries—Bug Toolkit provides weekly summary updates.

Apply these email update options to all of my saved searches—Check this check box to use these e-mail update options for all of your saved searches.

Step 6 To save your changes, click Save.

Step 7 A window displays the bug group(s) that you have saved. From this window, you can click a bug group name to see the bugs and the saved searches; you can also edit the search criteria.


Hardware Caveats

See the documentation for your specific hardware server. Documentation for Cisco 7800 Series Media Convergence Servers can be found at the following URL:

http://www.cisco.com/en/US/products/hw/voiceapp/ps378/tsd_products_support_series_home.html

Open Caveats

Table 7 describes possible unexpected behaviors by Cisco Unified MeetingPlace Web Conferencing Release 5.3. Only severity 1, severity 2, and select severity 3 open caveats are provided in this document, and they are listed in alphanumeric order by bug identifier. Unless otherwise noted, these caveats apply to all Cisco Unified MeetingPlace Web Conferencing 5.3 releases up to and including release 5.3(447).


Tip For more information about an individual defect, click the associated Identifier in Table 7 to access the online record for that defect, including workarounds.


You can find the latest resolved caveat information for Cisco Unified MeetingPlace Web Conferencing Release 5.3(447) by using Bug Toolkit, which is an online tool that is available for customers to query defects according to their own needs.


Tip You need an account with Cisco.com (Cisco Connection Online) to use the Bug Toolkit to find open and resolved caveats of any severity for any release.
To access the Bug Toolkit, log on to http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl.


Table 7 Known Issues in Cisco Unified MeetingPlace Web Conferencing Release 5.3 

Identifier
Severity
Component
Headline

CSCsc07507

2

web

Audio service crash in WM Encoder (DirectX) - quartz.dll

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc07507

CSCsd75521

1

data-conf

MPWeb gwsvc.exe crash in cgpiapi!CGPIInitCB

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd75521

CSCsd79085

1

data-conf

MPWeb gwsvc crash in cgpiapi!CGPIInitSockets

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd79085

CSCsd94864

1

data-conf

MPWeb gcc.exe crash in gccd!gccp_get_PGCCPDU_free

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd94864

CSCsd97386

2

data-conf

Running conferences keep extending after GWSVC crash

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd97386

CSCsd97400

1

data-conf

TunnelingExtension becomes unresponsive, creates server outage

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd97400

CSCse02155

2

web

MPagent does not terminate some conferences

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse02155


Resolved Caveats—Release 5.3(447)

Table 8 lists caveats that are resolved in Cisco Unified MeetingPlace Web Conferencing Release 5.3(447) but that may be open in previous releases. Only severity 1, severity 2, and select severity 3 resolved caveats are provided in this document, and they are listed in alphanumeric order by bug identifier. For more information about an individual defect, click or go to the URL in Table 8 to access the online record for that defect.

Because defect status continually changes, be aware that Table 8 reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit at http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. Bug Toolkit requires that you have an account with Cisco.com (Cisco Connection Online).

For more information about the Bug Toolkit, see these sections:

Using Bug Toolkit

Saving Bug Toolkit Queries

Table 8 Resolved Caveats in Cisco Unified MeetingPlace Web Conferencing Release 5.3(447) 

Identifier
Severity
Component
Headline

CSCsc50532

2

data-conf

WCM API error: handle mismatch, RCI_Connect failed error 9

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc50532

CSCsc64651

1

web

mpweb outage due to thread locking problems

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc64651

CSCsc95122

2

web

Japanese user name corrupted in on behalf of user preview dialog

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc95122

CSCsc97088

1

web

Web losing connectivity and generate severe congestion alarms.

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc97088

CSCsc98371

1

data-conf

MPWeb gwsvc crash in gwsvc!AcceptedSocket::startSocket

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc98371

CSCsd39364

1

data-conf

MPWeb gwsvc crash in ass!PartyMapper::destroyAllParties

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd39364

CSCsd45200

2

data-conf

Need message loop after CGPI and WCM API calls.

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd45200

CSCsd54881

2

web

HTTP Tunneling broken on Windows 2003

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd54881

CSCsd58605

1

data-conf

CGPIAPI crash in CGPIOSReleaseConfHandle

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd58605

CSCsd67572

2

web

Unable to access Web Recording from internal web if logged in as guest

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd67572

CSCsd77498

1

web

MPWeb mpagent crash in MPAgent!UtilConvertUTF8CStringToBSTR+76

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd77498

CSCsd77445

1

web

MPWeb mpagent crash at C_WebParams::InitRemoteServers

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd77445

CSCsd88241

2

docs

MPWeb LDAP auth works only if all users in one container

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd88241


Resolved Caveats—Release 5.3(333)

Table 9 Resolved Caveats in Cisco Unified MeetingPlace Web Conferencing Release 5.3(333) 

Identifier
Severity
Component
Headline

CSCsb49812

1

web

Meetingroom load with grey screen or gwsvc crash in Windows sockets

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsb49812

CSCsc01537

2

web

Follow Along for Javaless client does not work

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc01537


Resolved Caveats—Release 5.3(235)

Table 10 Resolved Caveats in Cisco Unified MeetingPlace Web Conferencing Release 5.3(235)  

Identifier
Headline

CSCsa36224

MPWeb DC slave disassociated from master servlet and could not reconnect

CSCsa61827

MPWeb - MCS OS 2000.2.6.SR7 gives Overlapped I/O in progress message

CSCsa87103

Inetinfo crash in comsvcs.dll triggered by Web Polling

CSCsa87108

Inetinfo crash in wam.dll

CSCsa97262

Dataconference server master / slave disconnection

CSCsb03155

MP Agent crash in function GenerateHTMLFromList

CSCsb03746

gwsvc crash in PartyMapper::destroyAllParties

CSCsb37025

MPAgent crash in cgpiapi when terminating conference

CSCsa32873

Powerpoint filenames with accent mark do not load in Meeting Room

CSCsa52178

SQL db corruption cause FIND meeting problems

CSCsa61394

MeetingPlace Audio Service leaking memory, handles and threads

CSCsa63990

User prompted for new password on the web is denied entry

CSCsa66052

User whose profile pwd expired cannot join mtg or access other features

CSCsa93586

4 second delay between voice and data in web recording

CSCsb00918

Audio in web recording playback contains slight pauses/dead-air

CSCsb25476

Cannot access attachments from attachments tab in Meeting Console

CSCsb65208

NetMeeting users showed up as participants in mtgs they've never joined

CSCsb81561

Load balancing broken, cannot assign meeting to the right server

CSClt20786

Stale guest session leads to launching slide show with wrong conference

CSClt21132

Browser test not detecting unsupported version of JVM

CSClt22226

Session has expired appears after clicking cancel in MSM sched pg

CSClt22566

Attachment Location in db blank - attachment folders created under WINNT

CSClt22901

User whose ID contains & character unable to sched from MPOL

CSCed95973

Poll window missing buttons to create polls when username contains blank

CSCee52173

NT App log ERROR: Cannot insert NULL to column customerID

CSCsa31625

Uninstall MPWeb that used shared SQL db does not remove its ref in db

CSCsa39994

Unexpected error when deleting meeting series from Outlook

CSCsa40510

User whose NT account contains Japanese char unable to share in DC

CSCsa54050

Web agent does not recognize mpserver option keys

CSCsa71963

Webshare on Mac OS10 Safari "Click here for help" link broken

CSCsa85092

Windows performance monitor counters not working

CSCsa97632

MPWeb upgrade from 4.3 to 5.3 did not update NumSession value in registry

CSCsb07092

Browser Test does not detect IE 5.5 SP2 installed

CSCsb17304

Participant list shows username instead of FirstName LastName

CSCsb32027

Attachments added always by same user, same date

CSCsb40560

MeetingPlace Web Administration GUI reverts to default values

CSCsb43684

Change install option from BOTH Full Access to BOTH SMA-1S

CSCsb52751

Reference Center material outdated - only 4.3 but need 5.3

CSCsb64283

Duplicate strings in html code results in confusion in updating values

CSCsb82485

Meeting Console window white screen if using SUN JRE 1.4.2_03 & below

CSCsa56091

Admin unable to hide MeetingNotes from user interface

CSCsb60735

Fix misspelled words on DMZ Home Page

CSCsa71403

help@yourcompany.com in reference center is displayed and does not change

CSCsa89154

Users allowed to attempt outdial from Meeting Room when outdial has been disabled

CSClt21666

Admin page displayed in mixed English and French

CSClt22280

Language choice must be kept after guest sign-in when attending meeting

CSCsa46919

SDK does not return common id to match User Participant and Invitee

CSCsa81932

Browser test should detect pop up blocker

CSCsa98794

CTA not working if Split DNS and only DMZ using SSL

CSCsb00832

Enhance eventlog to display clearer, more accurate SQL related errors


Resolved Caveats—Release 5.3(104.3)

Table 11 Resolved Caveats in Cisco Unified MeetingPlace Web Conferencing Release 5.3.104.3

Caveat
Headline

CSCsa31071

Renew recurring meetings schedule link switches from PM to AM by default

CSCsa38309

Wrong error message called in UI

CSCsa72768

Missing strings 5320 and 5243 in database

CSCsa75140

Hide 'Meeting Password' in Sched Page cause Invitee box to shift to left

CSCsa96168

MPWeb wcSchedBasic.tpl gives script error line 1815

Resolved Caveats—Release 5.3(104.2)

Table 12 Resolved Caveats for Cisco Unified MeetingPlace Web Conferencing Release 5.3.104.2

Caveat
Headline

CSCsa38631

Slide download fails when there is a &, % or ' char in the PPT filename

Workaround

Note This fix requires a manual update of the URLScan.ini file if your Cisco Unified MeetingPlace Web Conferencing is installed on a Cisco MCS Server with Cisco MCS OS.

Perform the following installation steps:

1. Install patch Release 5.3.104.2.

Note Do not restart the Cisco MeetingPlace Web Conferencing service.

2. Open the file \winnt\system32\inetsrv\urlscan\URLScan.ini.

3. Locate the section [DenyUrlSequences] and delete the following two lines:

% ; Don't allow escaping after normalization

& ; Don't allow multiple CGI processes to run on a single request

4. To enable the fix, restart the Cisco MeetingPlace Web Conferencing service.

CSCsa71546

Inetinfo memory leak in gzip module

Workaround

Note This fix requires installing Microsoft Hotfix KB831577 on your Windows 2000 server running Cisco Unified MeetingPlace Web Conferencing to correct a memory leak issue in the Microsoft IIS component. You can uninstall this Microsoft fix by using the standard Windows Add/Remove program panel.


Caution Do not install Microsoft Hotfix KB831477 on a Windows 2003 Server.

Perform the following installation steps:

1. Install patch Release 5.3.104.2.

Note Do not restart the Cisco MeetingPlace Web Conferencing service.

2. Execute the file Windows2000-KB831577-x86-ENU.EXE located in the MS subfolder of this patch package.

3. To enable the fix, restart the Cisco MeetingPlace Web Conferencing service.

CSCee21618

Lower case u and NT Authentication causes script error

CSClt22112

Unexpected err/Corrupted page, after rollover mtg was scheduled &click

CSCsa31511

Selected invitee settings not saved to server from invitees form

CSCsa33558

WebConnect - RMD report shows incorrect scheduling client after roll.

CSCsa37926

Cancel button on Calendar missing on new install of web 5.3.97

CSCsa38570

Undefined string on missing team outdial member

CSCsa39188

Error: strings.asp, Invalid string ID specified, ID=, Description () Num

CSCsa39525

Mac hosting issue

CSCsa40260

Load balancing - server load algorithm and redirection is inaccurate (fix for server > 2GB RAM)

CSCsa41354

Replication service takes long time for initial synch, att not converted

CSCsa45692

index error when trying to modify reference center

CSCsa46848

String Index: 15485 not found on muted microphone icon

CSCsa48718

permission setting problem with Java 1.5

CSCsa49699

no notification if sched recur mtg chain that went beyond max adv days

CSCsa58502

Win 2003 terminating inetinfo on shutdown because the HTTP SSL running

CSCsa60604

IIS admin not started properly after restarting MP Web Conf. service

CSCsa60744

Cannot outdial again when first outdial fails

CSCsa61382

MPAgent invalid WCM handles errors when playing back meetings

CSCsa63791

Web server DC outage - conferences do not stop at end time

CSCsa66054

Disk Full warning when adding URL attachment

CSCsa66634

WAV file not fully converting to WMA in 16bit BIT-WIDTH setting

CSCsa67306

MPAgent local memory caching for database strings access

CSCsa67567

Schedule weekdays starting on weekend gives wrong meetings

CSCsa71116

DCL zlib library leaking memory

CSCsa73808

dataconference / annotations memory management fixes

CSCsa73811

Downgrade of error in Tunnelling Extension

CSCsa73915

Ejected Webshare client part. still in conf

CSCsa74078

recmerge.exe failed with msg 'failed to find index offset'

CSCsa76308

users are sporadically removed from the meeting room

CSCee77370

mpagent crash after message Cannot unlock because thread IDs don't match

CSCsa80036

MPagent.exe crash in event processing loop

CSCsa82763

gwsvc crash in AnnotationListManager::checkDeletedJPEGs

CSCsa85098

SQL performance problems accessing the CTA table

CSCsa85519

gwsvc crash in ShadowDesktop::drawBitmapData

CSCsa86074

DCT120 internal error - dataconf master scheduler stop (additional log only)

CSCsa87083

MPagent crash in DC participant cleanup when system is stopping

CSCsa87253

Replication service (mpdatsvc) crash

CSCsa87255

gwsvc crash in VGPShadowDesktop::drawVGPScreenData

CSCsa87256

Services not restarted after 5 failures to sched DCL meeting

CSCsa88890

Missing string #6954

CSCsa89802

Server busy message - Session cannot complete lock because of timeout


Resolved Caveats—Release 5.3(104.1)

Table 13 Resolved Caveats for Cisco Unified MeetingPlace Web Conferencing Release 5.3.104.1

Caveat
Headline

CSClt23132

Guest users unable to see presentation slides if permission changed to

CSCsa38429

end-user with participant privilege downloads all slides in LS meeting

CSCsa42586

Medium thread settings runs 50 threads in mpagent instead of 60

CSCsa38944

# of DC users tracked globally by the MPAgent perfmon counter

CSCsa40260

Load balancing - server load algorithm is inaccurate

CSCsa41451

nameless hung clients reported in large meeting

CSCsa39221

# of DC users counter not in sync with MT information

CSCsa42044

Access denied specific message when server is at capacity

CSCsa42017

annotations not displayed when presenter selects view shared app mode

CSCsa43972

Web session info not deleted from SQL db - performance problem

CSCsa42311

Tunneling extension data send errors downgraded

CSCsa45666

CleanOutOldSession routine spins when session limit reached

CSCsa39535

possible memory leak in mpagent

CSCsa33562

WebConnect is invoked on a Subject line conflict (17 characters max)

CSCsa36224

MPWeb DC slave disassociated from master servlet and could not reconnect

CSCsa52530

MP web, OL 5.3 on MCS - inetinfo app exception at memory 0x014b888e

CSCsa62983

Missing support for NetMeeting

CSCsa49314

Can not convert time Error when try to schedule MP meeting/Web/Outlook

CSCsa38591

Cannot join reservationless meeting on external server

CSCsa38219

New install (5.3.100 and 104) fails to register MPAgent

CSCsa61605

Slides are generated with same resolution in High and Normal setting

Troubleshooting

For Cisco Unified MeetingPlace Web Conferencing Release 5.3 troubleshooting information, see the Troubleshooting chapter in the relevant guides:

Configuration Guide for Cisco Unified MeetingPlace Web Conferencing Release 5.3.

Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 5.3.

Documentation Updates

This section provides documentation changes that were unavailable when the Cisco Unified MeetingPlace Web Conferencing Release 5.3 documentation suite was released. It also describes major changes in the documentation set.

For All Releases

Documentation Updates for Release 5.3(447)

Documentation Updates for Release 5.3(333)

For All Releases

Disable Silence Removal

Added October 28, 2008

When playing back a Cisco Unified MeetingPlace data and audio recording, the audio is clipped and generally not in sync with the presentation. The audio pauses and then rapidly catches up to the time counter while the audio portion is playing back. There is no pause for the data playback. Audio recording playback by itself is unaffected from the web playback and .wav download works fine. This problem is caused by silence removal.

Use the setsilrem -disable command on the Audio Server CLI to disable silence removal.

CPU Spikes When Running Services

Added August 10, 2009

Running some services, such as MPAgent, can use as much as 90 percent of your CPU. Fortunately, these services run at a low priority so the CPU spikes do not impact important system functions.

Documentation Updates for Release 5.3(447)

Change in Documentation Organization

All installation, configuration, and troubleshooting information was previously documented in the Administrator's Guide for Cisco MeetingPlace Web Conferencing Release 5.3. This information is now separated into two different guides:

The Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 5.3 includes information pertaining to installing the Cisco MCS Unified Application Server software and the Cisco Unified MeetingPlace Web Conferencing Release 5.3 software. This includes installation instructions for various deployments, including segmented meeting access and load balancing deployments.

The Configuration Guide for Cisco Unified MeetingPlace Web Conferencing Release 5.3 includes information pertaining to configuring and maintaining the Cisco Unified MeetingPlace Web Conferencing Release 5.3 system.

Documentation Updates for Release 5.3(333)

Updated Administrator's Guide

The Administrator's Guide for Cisco Unified MeetingPlace Web Conferencing Release 5.3 now includes information about all releases of Cisco Unified MeetingPlace Web Conferencing Release 5.3. In this guide, the convention Release 5.3 refers to all releases of the software product. When prerequisites or restrictions apply, the specific release and build number are identified.

Obtaining Documentation, Obtaining Support, and Security Guidelines

For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html