Table Of Contents
Installing Firmware Release 8.4(1)SR1 for SCCP
Firmware Upgrade Issues for SCCP
Installing Firmware for the Cisco Unified IP Phone Expansion Module 7914
Installing Firmware for the Cisco Unified IP Phone (SCCP)
Installing Firmware Release 8.4(1)SR1 for SIP
Firmware Upgrade Issues for SIP
Installing Firmware for the Cisco Unified IP Phone (SIP)
Custom Background Images for Large Font Locales for the Cisco Unified IP Phone 7911G and 7906G
Obtaining Documentation and Submitting a Service Request
Cisco Unified IP Phone Release Notes for Firmware Release 8.4(1)SR1 (SCCP and SIP)
7971G-GE, 7970G, 7961G-GE, 7961G, 7941G-GE, 7941G, 7931G, 7911G, and 7906G
September 03, 2008
Use these release notes with a Cisco Unified IP Phone running SCCP or SIP firmware release 8.4(1)SR1.
The SCCP version of firmware release 8.4(1)SR1 is compatible with Cisco Unified Communications Manager releases 7.0, 6.1 and 6.0, Cisco Unified CallManager releases 5.1, 5.0, 4.3, 4.2, 4.1, 4.0, and Cisco CallManager release 3.3.
The SIP version of firmware release 8.4(1)SR1 is compatible with Cisco Unified Communications Manager releases 7.0, 6.1, 6.0, and Cisco Unified CallManager releases 5.1 and 5.0.
Note
SIP firmware release 8.4(1)SR1 is designed and tested to interoperate with Cisco call control, most notably Cisco Unified Communications Manager release 7.0. Although SIP firmware is IETF RFC 3261 compliant, it is not supported by Cisco TAC or Engineering for use with non-Cisco call control systems.
Contents
These release notes provide the following information
•
Obtaining Documentation and Submitting a Service Request
Related Documentation
Cisco Unified IP Phone Documentation
Refer to publications that are specific to your language, phone model and Cisco Unified Communications Manager release. Navigate from the following documentation URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html
Cisco Unified Communications Manager Documentation
Refer to the Cisco Unified Communications Manager Documentation Guide and other publications specific to your Cisco Unified Communications Manager release. Navigate from the following URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html
Cisco Unified Communications Manager Business Edition Documentation
Refer to the Cisco Unified Communications Manager Business Edition Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager release. Navigate from the following URL:
http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html
New and Changed Information
There is no new or changed information for firmware release 8.4(1) SR1.
Installation Notes
This section contains these topics:
•
Installing Firmware Release 8.4(1)SR1 for SCCP
•
Installing Firmware Release 8.4(1)SR1 for SIP
Installing Firmware Release 8.4(1)SR1 for SCCP
This section describes how to install firmware release 8.4(1)SR1 for SCCP.
Firmware Upgrade Issues for SCCP
Note
There are no upgrade issues for the Cisco Unified IP Phone 7931G.
The following upgrade issues apply:
•
If you are currently running firmware earlier than 6.0(2) on a Cisco Unified IP Phone and want to upgrade to 8.x(x), you must first install an intervening 7.0(x) load to prevent upgrade failure. Cisco recommends using the most recent 7.0(3) load as the intervening load to avoid lengthy upgrade times.
•
If you are currently running firmware 6.0(2) to 7.0(2) on a Cisco Unified IP Phone and want to upgrade to 8.x(x), you can do so directly. However, expect the upgrade to take twice as long as usual.
•
Device packs are required to enable IP Phones in the Cisco Unified Communications Manager database. For Cisco Unified CallManager 4.2 and earlier, these device packs are required. For Cisco Unified CallManager 4.3 and Cisco Unified Communications Manager 6.0 and later, you must run the device pack and reboot the Cisco Unified Communications Manager server. To access the device packs, go to the following URL:
http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240
Installing Firmware for the Cisco Unified IP Phone Expansion Module 7914
Note
The following Cisco Unified IP Phone models do not support the Cisco Unified IP Phone Expansion Module 7914: 7941G-GE, 7941G, 7931G, 7911G, and 7906G.
If you are using the Cisco Unified IP Phone Expansion Module 7914, you must upgrade the expansion module to firmware release S00105000300 before using the phone to support relevant 8.4(1)SR1 features on your expansion module.
Note
The filename for Cisco Unified IP Phone Expansion Module 7914 uses SCCP, however, it supports both SCCP and SIP. This applies to IP Phones using Cisco Unified Communications Manager 7.0.
To download and install the firmware, follow these steps:
Procedure
Step 1
Go to the following URL:
http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240
Step 2
To download the firmware for Cisco Unified IP Phone Expansion Module 7914, click one of the following hyperlinks and follow the prompts:
•
For Cisco Unified CallManager 4.3 and earlier:
cmterm-7914-sccp.5-0-3.exe
•
For Cisco Unified CallManager 5.0(1), 5.0(2), and 5.0(3):
cmterm-7914-sccp.5-0-3.cop
•
For Cisco Unified CallManager 5.0(4) and later:
cmterm-7914-sccp.5-0-3.cop.sgn
Step 3
Double-click one of the downloadable files in Step 2, and click the Readme hyperlink, which contains installation instructions for the corresponding firmware:
cmterm-7914-sccp.5-0-3-readme.htm
Installing Firmware for the Cisco Unified IP Phone (SCCP)
Before using the Cisco Unified IP Phone with Cisco CallManager release 3.3 or later, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.
Before You Begin
If you are upgrading from an earlier firmware version, see the Firmware Upgrade Issues for SCCP.
Note
The Cisco Unified IP Phone 7931G is supported in Cisco Unified Communications Manager 6.0 and later.
To download and install the firmware, follow these steps:
Procedure
Step 1
Go to the following URL:
http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240
Step 2
To download the SCCP firmware for Cisco Unified IP Phone, click one of the hyperlinks from the URL in Step1 and follow the prompts:
•
For Cisco Unified CallManager 4.3 and earlier:
cmterm-7970_7971-sccp.8-4-1sr1.exe
cmterm-7941_7961-sccp.8-4-1sr1.exe
cmterm-7911_7906-sccp.8-4-1sr1.exe
•
For Cisco Unified CallManager 5.0(1), 5.0(2), and 5.0(3):
cmterm-7970_7971-sccp.8-4-1sr1.cop
cmterm-7941_7961-sccp.8-4-1sr1.cop
cmterm-7911_7906-sccp.8-4-1sr1.cop
•
For Cisco Unified CallManager 5.0(4) and later:
cmterm-7970_7971-sccp.8-4-1sr1.cop.sgn
cmterm-7941_7961-sccp.8-4-1sr1.cop.sgn
cmterm-7911_7906-sccp.8-4-1sr1.cop.sgn
•
For Cisco Unified Communications Manager 6.0 and later:
cmterm-7931-sccp.8-4-1sr1.cop.sgn
Step 3
Double-click one of the downloadable files in Step 2, and click the Readme hyperlink, which contains installation instructions for the corresponding firmware:
cmterm-7970_7971-sccp.8-4-1sr1-readme.htm
cmterm-7941_7961-sccp.8-4-1sr1-readme.htm
cmterm-7911_7906-sccp.8-4-1sr1-readme.htm
cmterm-7931-sccp.8-4-1sr1-readme.htm
Step 4
Follow the instructions in the Readme file to install the firmware.
Installing Firmware Release 8.4(1)SR1 for SIP
This section describes how to install firmware release 8.4(1)SR1 for SIP. The SIP version is compatible with Cisco Unified Communications Manager releases 7.0, 6.1, 6.0 and Cisco Unified CallManager releases 5.1 and 5.0.
Firmware Upgrade Issues for SIP
Note
There are no upgrade issues for the Cisco Unified IP Phone 7931G.
If you are currently running firmware 6.0(2) to 7.0(2) on a Cisco Unified IP Phone and want to upgrade to 8.x(x), be aware that upgrading will take up to twice as long to complete as usual.
Installing Firmware for the Cisco Unified IP Phone (SIP)
Before using the Cisco Unified IP Phone with Cisco Unified CallManager 5.0 or later, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.
Note
The Cisco Unified IP Phone 7931G is supported in Cisco Unified Communications Manager 6.0 and later.
Note
The Cisco Unified IP Phone 7931G only supports SIP in Cisco Unified Communications Manager 7.0(1).
To download and install the firmware, follow these steps:
Procedure
Step 1
Go to the following URL:
http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240
Step 2
To download the SIP firmware for Cisco Unified IP Phone, click one of the hyperlinks from the URL in Step1 and follow the prompts:
•
For Cisco Unified CallManager 5.0(1), 5.0(2), and 5.0(3):
cmterm-7970_7971-sip.8-4-1sr1.cop
cmterm-7941_7961-sip.8-4-1sr1.cop
cmterm-7911_7906-sip.8-4-1sr1.cop
•
For Cisco Unified CallManager 5.0(4) and later:
cmterm-7970_7971-sip.8-4-1sr1.cop.sgn
cmterm-7941_7961-sip.8-4-1sr1.cop.sgn
cmterm-7911_7906-sip.8-4-1sr1.cop.sgn
•
For Cisco Unified Communications Manager 7.0(1):
cmterm-7931-sip.8-4-1sr1.cop.sgn
Step 3
Double-click one of the downloadable files in Step 2, and click the Readme hyperlink, which contains installation instructions for the corresponding firmware:
cmterm-7970_7971-sip.8-4-1sr1-readme.htm
cmterm-7941_7961-sip.8-4-1sr1-readme.htm
cmterm-7911_7906-sip.8-4-1sr1-readme.htm
cmterm-7931-sip.8-4-1sr1-readme.htm
Step 4
Follow the instructions in the Readme file to install the firmware.
Caveats
This section contains these topics:
Using Bug Toolkit
Known problems (bugs) are graded according to severity level. These release notes contain descriptions of:
•
All severity level 1 or 2 bugs.
•
Significant severity level 3 bugs.
You can search for problems by using the Cisco Software Bug Toolkit.
To access Bug Toolkit, you need the following items:
•
Internet connection
•
Web browser
•
Cisco.com user ID and password
To use the Software Bug Toolkit, follow these steps:
Procedure
Step 1
To access the Bug Toolkit, go to http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs.
Step 2
Log on with your Cisco.com user ID and password.
Step 3
To look for information about a specific problem, enter the bug ID number in the "Search for bug ID" field, then click Go.
Open Caveats
This section contains these topics:
Open SCCP Caveats
Table 1 lists Severity 1, 2 and 3 defects that are open for the Cisco Unified IP Phone using the SCCP version of firmware release 8.4(1)SR1.
For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.
Because defect status continually changes, be aware that Table 1 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.
Open SCCP and SIP Caveats
Table 2 lists Severity 1, 2 and 3 defects that are open for the Cisco Unified IP Phone using the SCCP and SIP versions of firmware release 8.4(1)SR1.
For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.
Because defect status continually changes, be aware that Table 2 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.
Open SIP Caveats
Table 3 lists Severity 1, 2 and 3 defects that are open for the Cisco Unified IP Phone using the SIP version of firmware release 8.4(1)SR1.
For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.
Because defect status continually changes, be aware that Table 3 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.
Resolved Caveats
This section contains these topics:
•
Resolved SCCP and SIP Caveats
Resolved SCCP Caveats
There are no resolved SCCP caveats for firmware release 8.4(1)SR1.
Resolved SCCP and SIP Caveats
Table 4 lists Severity 1, 2 and 3 defects that are resolved for the Cisco Unified IP Phone using the SCCP and SIP versions of firmware release 8.4(1)SR1.
For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.
Because defect status continually changes, be aware that Table 4 reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.
Resolved SIP Caveats
There are no resolved SIP caveats for firmware release 8.4(1)SR1.
Documentation Updates
Note
The following update applies to the Cisco Unified IP Phone 7911G and 7906G.
Custom Background Images for Large Font Locales for the Cisco Unified IP Phone 7911G and 7906G
Phone background images may not display properly when large font locales such as Chinese, Japanese, and Korean are used. To modify a background image for proper display, follow these guidelines:
Use the following file sizes when creating PNG files for the Japanese locale:
•
95x28 (full size image)
•
23x8 (thumbnail image)
Upload the image files to %TFTPPATH%\Desktops\95x28x1.
Modify or create the List.xml file in the %TFTPPATH%\Desktops\95x28x1 folder to include the following lines, where image.png is the name of your image file:
<CiscoIPPhoneImageList>
<ImageItem Image="TFTP:Desktops/95x28x1/image.png"
URL="TFTP:Desktops/95x28x1/image.png" />
</CiscoIPPhoneImageList>
For more information, see the "Creating Custom Background Images" section in the Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager Administration Guide.
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.
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