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Cisco Unified IP Phone 7985G Release Notes for Firmware Release 4.1(7)

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Table Of Contents

Cisco Unified IP Phone 7985G Release Notes for Firmware Release 4.1(7)

Contents

Related Documentation

Important Notes

Supported Cisco Unified Communications Manager Releases

Cisco Unified CallManager 4.x

Cisco Unified Communications Manager 5.x

Cisco Unified Communications Manager 6.x

Configuration Changes for Cisco Unified Communications Manager Administration

Cisco Unified IP Phone 7985G Release 4.0 Support On Revision 74-3636-02 Hardware

Firmware Installation Procedure

Caveats

Using Bug Toolkit

Open Caveats

Resolved Caveats

Documentation Updates

Cisco Unified IP Phone 7985G Administration Guide

List.xml File Format Requirements

Configuring a Background Image

Obtaining Documentation and Submitting a Service Request


Cisco Unified IP Phone 7985G Release Notes for Firmware Release 4.1(7)


Updated April 03, 2009

Use these release notes with a Cisco Unified IP Phone 7985G running Firmware Release 4.1(7). This firmware release is compatible with Cisco Unified Communications Manager releases 7.0, 6.1, 6.0 and Cisco Unified CallManager releases 5.1, 5.0, 4.3, 4.2, 4.1.

Contents

These release notes provide the following information. You might need to notify your users about some of the information provided in this document.

Related Documentation

Important Notes

Firmware Installation Procedure

Caveats

Documentation Updates

Obtaining Documentation and Submitting a Service Request

Related Documentation

Cisco Unified IP Phone Documentation

Refer to publications that are specific to your language, phone model and Cisco Unified Communications Manager release. Navigate from the following documentation URL:

http://www.cisco.com/en/US/products/sw/voicesw/tsd_products_support_category_home.html

Cisco Unified Communications Manager Documentation

Refer to the Cisco Unified Communications Manager Documentation Guide and other publications specific to your Cisco Unified Communications Manager release. Navigate from the following URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

Cisco Unified Communications Manager Business Edition Documentation

Refer to the Cisco Unified Communications Manager Business Edition Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager release. Navigate from the following URL:

http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html

Important Notes

This section contains these topics:

Supported Cisco Unified Communications Manager Releases

Configuration Changes for Cisco Unified Communications Manager Administration

Cisco Unified IP Phone 7985G Release 4.0 Support On Revision 74-3636-02 Hardware

Supported Cisco Unified Communications Manager Releases

This section describes how the releases of the Cisco Unified Communications Manager (Unified CM) are supported.

Cisco Unified CallManager 4.x

This firmware release, 4.1(7), supports Cisco Unified CallManager 4.1(3)SR1 and later.


Note Cisco Unified CallManager in the enterprise must be upgraded to release 4.1(3)SR1 or later, to prevent problems with inter-cluster video calls. Use the Bug Toolkit to access CSCsb58780 for details.


This firmware release provides support for new telephony features provided by Cisco Unified CallManager 4.1. For a full description of the new phone features introduced in Cisco Unified CallManager 4.1, refer to the Release Notes for Cisco Unified CallManager Release 4.1(x):

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_release_notes_list.html

Cisco Unified Communications Manager 5.x

This firmware release provides full support for all releases of revision 5.x.

Cisco Unified Communications Manager 6.x

This firmware release provide full support for all releases of revision 6.x.

Configuration Changes for Cisco Unified Communications Manager Administration

The following configuration changes apply:

No configuration change in the Cisco Unified Communications Manager Administration is required if the Cisco Unified IP Phone 7985G is upgraded from release 4.1(5).

If the Cisco Unified IP Phone 7985G is upgraded from a release earlier than 4.1(5), required changes in the Cisco Unified Communications Manager Administration configuration for the earlier releases must also be verified or changed. In this case, please refer to each release note from that release.

Cisco Unified IP Phone 7985G Release 4.0 Support On Revision 74-3636-02 Hardware

Revision 74-3636-02 hardware supports Cisco Unified IP Phone 7985G firmware release 4.1(4) and later.

If an earlier release is installed on revision 74-3636-02 hardware, the IP Phone displays the error message: "System Upgrade failed: Using previous image, Press OK" and reverts back to existing image. However, firmware release 4.1(4) can run on existing revision 74-3636-01 hardware.

Firmware Installation Procedure

Before using the Cisco Unified IP Phone 7985G with Cisco Unified CallManager release 4.x or later, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.

To download and install the firmware, follow these steps:

Procedure


Step 1 Go to the following URL:

http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240

Step 2 Log in to the Tools and Resources Download page.

Step 3 Choose the IP Telephony folder by clicking +.

Step 4 Choose IP Phones > Cisco Unified IP Phones 7900 Series > Cisco Unified IP Phone 7985G > Skinny Client Control Protocol (SCCP) Software.

Step 5 Choose the Latest Releases > 4.1(7) to view the list of firmware upgrade files and a link to the Release Notes.

Step 6 Download the firmware for Cisco Unified IP Phone 7985G:

For Cisco Unified CallManager 4.3 and earlier:

cmterm-7985.4-1-7-0.exe

For Cisco Unified Communications Manager 5.0(1) to 5.0(3):

cmterm-7985-4-1-7-0-sccp.cop

For Cisco Unified Communications Manager 5.0(4) and later:

cmterm-7985-4-1-7-0-sccp.cop.sgn


Note Unified CM versions 5.1(1) and later require signed cop files.


Step 7 Click the Release Notes hyperlink and download the Readme file, which contains installation steps for the firmware:

cmterm-7985-sccp.4-1-7-Readme.htm

Step 8 Follow the steps in the Readme file to install the firmware.


Caveats

This section contains these topics:

Using Bug Toolkit

Open Caveats

Resolved Caveats

Using Bug Toolkit

Known problems (bugs) are graded according to severity level. These release notes contain descriptions of:

All severity level 1 or 2 bugs.

Significant severity level 3 bugs.

You can search for problems by using the Cisco Software Bug Toolkit.

To access Bug Toolkit, you need the following items:

Internet connection

Web browser

Cisco.com user ID and password

To use the Software Bug Toolkit, follow these steps:

Procedure


Step 1 To access the Bug Toolkit, go to http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs.

Step 2 Log on with your Cisco.com user ID and password.

Step 3 To look for information about a specific problem, enter the bug ID number in the "Search for bug ID" field.


Open Caveats

Table 1 lists Severity 1, 2 and 3 defects that are open for the Cisco Unified IP Phone 7985G using firmware release 4.1(7).

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 1 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 1 Open Caveats for the Cisco Unified IP Phone 7985G for Firmware Release 4.1(7) 

Identifier
Headline and Bug Toolkit Link

CSCsv66167

Cisco Unified IP Phone 7985G intermittently crashes when receiving H.323 trunk video calls

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsv66167

CSCsv71156

Cisco Unified IP Phone 7985G will not fallback to active Unified CM after a long, intermittent test

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsv71156

CSCsv78837

Cisco Unified IP Phone 7985G can still register to Unified CM after auto-registration is disabled

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsv78837

CSCsv84745

Unknown number in call history

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsv84745

CSCsv93964

Cisco Unified IP Phone 7985G softkey conference will drop one conference participant in Survivable Remote Site Telephony (SRST)

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsv93964

CSCsv94222

Cisco Unified IP Phone 7985G cannot display the first 32 items if directory exceeds 32 items

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsv94222


Resolved Caveats

Table 2 lists Severity 1, 2 and 3 defects that are resolved for the Cisco Unified IP Phone 7985G using firmware release 4.1(7).

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 2 reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 2 Resolved Caveats for the Cisco Unified IP Phone 7985G for Firmware Release 4.1(7) 

Identifier
Headline and Bug Toolkit

CSCsf12038

Active call statistics stop updating when Unified CM failover occurs

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsf12038

CSCsk98446

SRST is given higher priority than TFTP when Unified CM hostname is unresolved

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsk98446

CSCso27064

Cisco Unified IP Phone 7985G is stuck in invalid Unified CM status after stress failover testing

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCso27064

CSCso40039

Call history is cleared after Unified CM restarts the Cisco Unified IP Phone 7985G

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCso40039

CSCso57189

Cisco Unified IP Phone 7985G cannot change background image when video mute is active

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCso57189

CSCso57275

External call gets incorrect ring on the Cisco Unified IP Phone 7985G

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCso57275

CSCso64188

Cisco Unified IP Phone 7985G always shows the far end alerting name in `Placed Calls'

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCso64188

CSCso73453

IP Address 255.255.255.255 can be accepted by Cisco Unified IP Phone 7985G as a valid subnet mask

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCso73453

CSCso95109

Cisco Unified IP Phone 7985G exceeds maximum frame rate for H.264

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCso95109

CSCsq37704

Missing SDK version information from HTTP header

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsq37704

CSCsq46351

Cisco Unified IP Phone 7985G upgrade 'libpng' version

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsq46351

CSCsq61959

Cisco Unified IP Phone 7985G does not support flow control bit rate equal to 0 to remove video

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsq61959

CSCsu41369

Alternate TFTP Cisco Unified IP Phone fails to register to upgraded Unified CM

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsu41369

CSCsu54814

Cisco Unified IP Phone 7985G cannot call voicemail; RTP drops data

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsu54814

CSCsv13827

Malformed ICMP packets

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsv13827

CSCsv79043

The end call softkey does not work under certain situations

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsv79043

CSCsv84226

Cisco Unified IP Phone 7985G does not adjust the brightness when pressing default key

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsv84226

CSCsv84639

Cisco Unified IP Phone 7985G does not accept the 9th or 13th softkey

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsv84639


Documentation Updates

This section describes recent documentation changes that were made available after Cisco Unified IP Phone 7985G firmware 4.1(7) was released.

Cisco Unified IP Phone 7985G Administration Guide

This section provides information about changes to the Cisco Unified IP Phone 7985G Administration Guide (Cisco Unified CallManager 4.1 and later).

List.xml File Format Requirements

Configuring a Background Image

List.xml File Format Requirements

In the List.xml File Format Requirements section, the List.xml Example should be as follows:

List.xml Example

<CiscoIPPhoneImageList>
<ImageItem Image="TFTP:Desktops/800x600x16/TN-Fountain.png" 
URL="TFTP:Desktops/800x600x16/Fountain.png"/> 
<ImageItem Image="TFTP:Desktops/800x600x16/TN-FullMoon.png" 
URL="TFTP:Desktops/800x600x16/FullMoon.png"/> 
</CiscoIPPhoneImageList>

Configuring a Background Image

In the Configuring a Background Image section, the corrected PNG file path is listed in Step 2.

Procedure


Step 1 Create two PNG files for each image (a full size version and a thumbnail version). Ensure the PNG files comply with the format guidelines that are listed in the "PNG File Requirements for Custom Background Images" section on page 6-6.

Step 2 Place the new PNG files that you created in the following folder on the TFTP server for each Cisco Unified CallManager in the cluster:

C:\Program Files\Cisco\TFTPPath\Desktops\800x600x16


Note Cisco recommends that you also store backup copies of custom image files in another location. You can use these backup copies if the customized files are overwritten when you upgrade Cisco Unified CallManager.


Step 3 Use a text editor to edit the List.xml file. See the "List.xml File Format Requirements" section on page 6-5 for the location of this file, formatting requirements, and a sample file.

Step 4 Save your modifications and close the List.xml file.


Note When you upgrade Cisco Unified CallManager, a default List.xml file will replace your customized List.xml file. After your customize the List.xml file, make a copy of the file and store it in another location. After upgrading Cisco Unified CallManager, replace the default List.xml file with your stored copy.


Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.


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