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Cisco Unified IP Phone 7985G Release Notes for Firmware Release 4.1(6)

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Table Of Contents

Cisco Unified IP Phone 7985G Release Notes for Firmware Release 4.1(6)

Contents

Related Documentation

Important Notes

Supported Cisco Unified Communications Manager Releases

Cisco Unified CallManager 4.x

Cisco Unified Communications Manager 5.x

Cisco Unified Communications Manager 6.x

Configuration Changes for Cisco Unified Communications Manager Administration

Cisco Unified IP Phone 7985G Release 4.0 Support On Revision 74-3636-02 Hardware

Firmware Installation Procedure

Caveats

Using Bug Toolkit

Open Caveats

Resolved Caveats

Obtaining Documentation and Submitting a Service Request


Cisco Unified IP Phone 7985G Release Notes for Firmware Release 4.1(6)


May 12, 2008

Use these release notes with a Cisco Unified IP Phone 7985G running Firmware Release 4.1(6). This firmware release is compatible with Cisco Unified Communications Manager (Unified CM) release 4.1 or later.

Contents

These release notes provide the following information. You might need to notify your users about some of the information provided in this document.

Related Documentation

Important Notes

Firmware Installation Procedure

Caveats

Obtaining Documentation and Submitting a Service Request

Related Documentation

Cisco Unified IP Phone Documentation

Refer to publications that are specific to your language, phone model and Cisco Unified Communications Manager release. Navigate from the following documentation URL:

http://www.cisco.com/en/US/products/sw/voicesw/tsd_products_support_category_home.html

Cisco Unified Communications Manager Documentation

Refer to the Cisco Unified Communications Manager Documentation Guide and other publications specific to your Cisco Unified Communications Manager release. Navigate from the following URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

Cisco Unified Communications Manager Business Edition Documentation

Refer to the Cisco Unified Communications Manager Business Edition Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager release. Navigate from the following URL:

http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html

Important Notes

This section contains these topics:

Supported Cisco Unified Communications Manager Releases

Configuration Changes for Cisco Unified Communications Manager Administration

Cisco Unified IP Phone 7985G Release 4.0 Support On Revision 74-3636-02 Hardware

Supported Cisco Unified Communications Manager Releases

This section describes how the releases of the Cisco Unified Communications Manager are supported.

Cisco Unified CallManager 4.x

This firmware release, 4.1.(6), supports Cisco Unified CallManager 4.1(3)SR1 and later.


Note Cisco Unified Call Managers in the enterprise must be upgraded to release 4.1(3)SR1 or later, to prevent problems with inter-cluster video calls. Use the Bug Toolkit to access CSCsb58780 for details.


This firmware release provides support for new telephony features provided by Cisco Unified CallManager 4.1. For a full description of the new phone features introduced in Cisco Unified CallManager 4.1, refer to the Release Notes for Cisco Unified CallManager Release 4.1(x):

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_release_notes_list.html

Cisco Unified Communications Manager 5.x

This firmware release provides full support for all releases of revision 5.x.

Cisco Unified Communications Manager 6.x

This firmware release provide full support for all releases of revision 6.x.

Configuration Changes for Cisco Unified Communications Manager Administration

No configuration change in the Cisco Unified Communications Manager Administration is required if the Cisco Unified IP Phone 7985G is upgraded from release 4.1(5).

If the Cisco Unified IP Phone 7985G is upgraded from a release earlier than 4.1(5), required changes in the Cisco Unified Communications Manager Administration configuration for the earlier releases must also be check or changed. In this case, please refer to each release note from that release.

Cisco Unified IP Phone 7985G Release 4.0 Support On Revision 74-3636-02 Hardware

Revision 74-3636-02 hardware supports Cisco Unified IP Phone 7985G firmware release 4.1(4) and later.

If an earlier release is installed on revision 74-3636-02 hardware, the IP Phone displays the error message: "System Upgrade failed: Using previous image, Press OK" and revert back to existing image. However, firmware release 4.1(4) can run on existing revision 74-3636-01 hardware.

Firmware Installation Procedure

Before using the Cisco Unified IP Phone 7985G with Cisco Unified Communications Manager release 4.x or later, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster. To download and install the firmware, follow these steps:

Procedure


Step 1 Go to the following URL:

http://www.cisco.com/pcgi-bin/tablebuild.pl/ip-7900ser

(You may be asked for username and password to gain access.)

Step 2 Download the firmware for Cisco Unified IP Phone 7985G:

For Cisco Unified Communications Manager 4.3 and earlier:

cmterm-7985.4-1-6-0.exe

For Cisco Unified Communications Manager 5.0(1) to 5.0(3):

cmterm-7985-4-1-6-0-sccp.cop

For Cisco Unified Communications Manager 5.0(4) and later:

cmterm-7985-4-1-6-0-sccp.cop.sgn


Note Unified CM versions 5.1(1) and later require signed cop files.


Step 3 Go back to the URL shown in Step 1, and download the Readme file, which contains installation instructions for the firmware:

cmterm-7985-sccp.4-1-6-Readme.htm

Step 4 Follow the instructions in the Readme file to install the firmware.


Caveats

This section contains these topics:

Using Bug Toolkit

Open Caveats

Resolved Caveats

Using Bug Toolkit

Known problems (bugs) are graded according to severity level. These release notes contain descriptions of:

All severity level 1 or 2 bugs.

Significant severity level 3 bugs.

You can search for problems by using the Cisco Software Bug Toolkit.

To access Bug Toolkit, you need the following items:

Internet connection

Web browser

Cisco.com user ID and password

To use the Software Bug Toolkit, follow these steps:

Procedure


Step 1 To access the Bug Toolkit, go to http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs.

Step 2 Log on with your Cisco.com user ID and password.

Step 3 To look for information about a specific problem, enter the bug ID number in the "Search for bug ID" field, then click Go.

Open Caveats

Table 1 lists Severity 1, 2 and 3 defects that are open for the Cisco Unified IP Phone 7985G using firmware release 4.1.(6).

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 1 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 1 Open Caveats for the Cisco Unified IP Phone 7985G for Firmware Release 4.1.(6) 

Identifier
Headline and Bug Toolkit Link

CSCsd90269

Cisco Unified IP Phone 7985G should not clear the display while refreshing the image object

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsd90269

CSCsf12038

Active call statistics stop updating when Cisco Unified Communications Manager failover occurs

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsf12038

CSCsi11800

Help for Secure Shell (SSH) login or password displays telnet information

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsi11800

CSCsi23673

Cisco Unified IP Phone 7985G help firmware versions should not be present under status Help

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsi23673

CSCsj51105

Cisco Unified IP Phone 7985G can not talk with radio with static tone injector

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsj51105

CSCsj58867

XML parsing error when IPICS server is down

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsj58867

CSCso13527

Cisco Unified IP Phone 7985G Daylight Savings Time (DST) update is delayed by a day due to updating at midnight

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCso13527

CSCso87812

Cisco Unified IP Phone 7985G cannot fallback to primary Unified CM when WAN is up— workaround is to reset the phone manually.

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCso87812


Resolved Caveats

Table 2 lists Severity 1, 2 and 3 defects that are resolved for the Cisco Unified IP Phone 7985G using firmware release 4.1.(6).

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 2 reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 2 Resolved Caveats for the Cisco Unified IP Phone 7985G for Firmware Release 4.1.(6) 

Identifier
Headline and Bug Toolkit

CSCsa83591

Operational impacting debug commands should not be available via telnet

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsa83591

CSCsc68270

Network statistics stop refreshing when switching screens

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsc68270

CSCsc84359

For Unified CM 4.2, Cisco Unified IP Phone 7985G has no red pickup light notification

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsc84359

CSCsc84373

Visual Pickup Notification sometimes does not overwrite status line

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsc84373

CSCsd18615

For an incoming call from IP Video Conferencing (IPVC), the Cisco Unified IP Phone 7985G does not display correct video rate

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsd18615

CSCsd96689

Cisco Unified IP Phone service input fields do not display pop-up box showing character choices

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsd96689

CSCsd98103

SSH password field is only seven characters wide

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsd98103

CSCse99403

Some of the fields on the IP Phone's eXtensible Markup Language (XML) web pages have incorrect information

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCse99403

CSCsf11074

Cisco Unified IP Phone ignores CDP when using administration Virtual Local Area Network (VLAN) with PC voice VLAN disabled

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsf11074

CSCsg45402

Unable to register Cisco Unified IP Phone 7985G to TFTP server (not the default server)

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsg45402

CSCsh89214

Instance of call on IP Phone not visible in a scenario for Cisco Unified IP Phone 7985G http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsh89214

CSCsh92840

Video-disabled and background image changed; new image seen other end

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsh92840

CSCsh94592

Changing the Unified CM version does not change the background image

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsh94592

CSCsi03313

Unable to make call from directory, second, or other lines

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsi03313

CSCsi18517

Cisco Unified IP Phone 7985G displays `Rejected' by Unified CM server when auto registration is disabled

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsi18517

CSCsj32986

Status is not updated until OffHook and OnHook

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsj32986

CSCsk00550

`CfwdAll' display message is not refreshed

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsk00550

CSCsl29490

Cisco Unified IP Phone 7985G 20ms packetization and IP Phone still gets stuck intermittently

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsl29490

CSCsl43133

Only resolved Unified CMs were listed in Unified CM configuration. Now all Unified CMs in configuration are listed.

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsl43133

CSCsl43219

When all Unified CM service stops, the Cisco Unified IP Phone 7985G should display Registering

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsl43219

CSCsm34227

Incorrect response code in `CiscoIPPhoneResponse'

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsm34227

CSCsm68209

Changed preference for H263 and H264

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsm68209


Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

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