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Cisco Unified IP Phone 7985G Release Notes for Firmware Release 4.1(5)

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Table Of Contents

Cisco Unified IP Phone 7985G Release Notes for Firmware Release 4.1(5)

Contents

Related Documentation

Important Notes

Supported Cisco Unified Communications Manager Releases

Cisco Unified Communication Manager 4.x

Cisco Unified Communication Manager 5.x

Cisco Unified Communication Manager 6.x

Configuration Changes for Cisco Unified Communications Manager Administration

Cisco Unified IP Phone 7985G Release 4.0 Support On Revision 74-3636-02 Hardware

Firmware Installation Procedure

Caveats

Using Bug Toolkit

Open Caveats List

Resolved Caveats

Obtaining Documentation and Submitting a Service Request


Cisco Unified IP Phone 7985G Release Notes for Firmware Release 4.1(5)


January 05, 2008

Use these release notes with a Cisco Unified IP Phone 7985G running Firmware Release 4.1(5). This firmware release is compatible with Cisco Unified Communications Manager release 4.1 or later.

Contents

These release notes provide the following information. You might need to notify your users about some of the information provided in this document.

Related Documentation

Important Notes

Firmware Installation Procedure

Caveats

Obtaining Documentation and Submitting a Service Request

Related Documentation

Cisco Unified IP Phone Documentation

Refer to publications that are specific to your language, phone model and Cisco Unified Communications Manager release. Navigate from the following documentation URL:

http://www.cisco.com/en/US/products/sw/voicesw/tsd_products_support_category_home.html

Cisco Unified Communications Manager Documentation

Refer to the Cisco Unified Communications Manager Documentation Guide and other publications specific to your Cisco Unified Communications Manager release. Navigate from the following URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

Cisco Unified Communications Manager Business Edition Documentation

Refer to the Cisco Unified Communications Manager Business Edition Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager release. Navigate from the following URL:

http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html

Important Notes

This section contains these topics:

Supported Cisco Unified Communications Manager Releases

Configuration Changes for Cisco Unified Communications Manager Administration

Cisco Unified IP Phone 7985G Release 4.0 Support On Revision 74-3636-02 Hardware

Supported Cisco Unified Communications Manager Releases

Cisco Unified Communication Manager 4.x

This firmware release, 4.1(5), supports Cisco Unified Communications Manager 4.1(3)SR1 and later.


Note Cisco Unified Communications Managers in the enterprise must be upgraded to release 4.1(3)SR1 or later, to prevent problems with inter-cluster video calls. Use the Bug Toolkit to access CSCsb58780 for details.


This firmware release provides support for new telephony features provided by Cisco Unified Communications Manager 4.1. For a full description of the new phone features introduced in Cisco Unified Communications Manager 4.1, refer to the Release Notes for Cisco Unified Communications Manager Release 4.1(x):

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_release_notes_list.html

Cisco Unified Communication Manager 5.x

This firmware release provides full support for all releases of revision 5.x.

Cisco Unified Communication Manager 6.x

This firmware release provide full support for all releases of revision 6.x.

Configuration Changes for Cisco Unified Communications Manager Administration

This Cisco Unified IP Phone 7985G Release 4.1(5) require the following settings in the Cisco Unified Communication Manager to be checked or changed.

For Cisco Unified Communications Manager Release 4.x, the parameter "Advertise G.722 Codec" in the Phone Configuration/Product Specific Configuration window, must be set accordingly to the required audio quality and network bandwidth (CSCsi96604). Click the question mark "?" in the Product Specific Configuration window to see a help text about this parameter.

To gain access to this parameter the following Dev-Pack must be installed:

ciscocm.4-1-DevPack-65.exe

ciscocm.4-2-3-DevPack-39.exe

ciscocm.4.3.1-DevPack-18.exe

cmterm-devicepack5.1.2.3114.cop.sgn

cmterm-devicepack6.0.1.2114 -1.cop.sgn

For information about how to install the Dev-Pack please see:

http://www.cisco.com/pcgi-bin/tablebuild.pl/callmgr-41

http://www.cisco.com/pcgi-bin/tablebuild.pl/callmgr-42

http://www.cisco.com/pcgi-bin/tablebuild.pl/callmgr-43

http://www.cisco.com/pcgi-bin/tablebuild.pl/callmgr-51

http://www.cisco.com/pcgi-bin/tablebuild.pl/callmgr-60

(You may be asked for username and password to gain access.)

For Cisco Unified Communications Manager Release 5.x and later, the parameter "Advertise G.722 Codec" in the Enterprise Parameters Configuration window, must be set accordingly to the required audio quality and network bandwidth (CSCsi96604)

For more information about the recommended video/audio quality and bandwidth constraints, please read the enclosed user documentation for the Cisco Unified Communications Manager.

Cisco Unified IP Phone 7985G Release 4.0 Support On Revision 74-3636-02 Hardware

Revision 74-3636-02 hardware supports Cisco Unified IP Phone 7985G release 4.1(4) and later.

If an earlier release is installed on Rev 74-3636-02 hardware, the phone displays the error message: "System Upgrade failed: Using previous image, Press OK" and revert back to existing image. However, release 4.1(4) can run on existing Rev 74-3636-01 hardware.

Firmware Installation Procedure

Before using the Cisco Unified IP Phone 7985 with Cisco Unified Communications Manager release 4.x or later, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster. To download and install the firmware, follow these steps:

Procedure


Step 1 Go to the following URL:

http://www.cisco.com/pcgi-bin/tablebuild.pl/ip-7900ser

(You may be asked for username and password to gain access.)

Step 2 Download the firmware for Cisco Unified IP Phone 7985:

For Cisco Unified Communications Manager 4.3 and earlier: cmterm-7985.4-1-5-0.exe

For Cisco Unified Communications Manager 5.0(1) to 5.0(3): cmterm-7985-4-1-5-0-sccp.cop

For Cisco Unified Communications Manager 5.0(4) and later: cmterm-7985-4-1-5-0-sccp.cop.sgn


Note CUCM versions 5.1(1) and later require signed cop files.


Step 3 Go back to the URL shown in Step 1, and download the Readme file, which contains installation instructions for the firmware: cmterm-7985-sccp.4-1-5-Readme.htm

Step 4 Follow the instructions in the Readme file to install the firmware.


Caveats

This section contains these topics:

Using Bug Toolkit

Open Caveats List

Resolved Caveats

Using Bug Toolkit

Known problems (bugs) are graded according to severity level. These release notes contain descriptions of:

All severity level 1 or 2 bugs.

Significant severity level 3 bugs.

You can search for problems by using the Cisco Software Bug Toolkit.

To access Bug Toolkit, you need the following items:

Internet connection

Web browser

Cisco.com user ID and password

To use the Software Bug Toolkit, follow these steps:

Procedure


Step 1 To access the Bug Toolkit, go to http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs.

Step 2 Log on with your Cisco.com user ID and password.

Step 3 To look for information about a specific problem, enter the bug ID number in the "Search for bug ID" field, then click Go.

Open Caveats List

Table 1 lists Severity 1, 2 and 3 defects that are open for the Cisco Unified IP Phone 7985G using firmware release 4.1(5).

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 1 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 1 Open Caveats for the Cisco Unified IP Phone 7985G for Firmware Release 4.1(5) 

Identifier
Headline and Bug Toolkit Link

CSCsh82529

Cisco Unified IP Phone 7985G does not display `To Park Number' in a parked call scenario in Cisco Unified Communications Manager 5.1.1

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsh82529

CSCsh89214

Instance of an incoming call is not visible in a scenario for Cisco Unified IP Phone 7985G

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsh89214

CSCsh92840

Selecting `video-disabled' key on Cisco Unified IP Phone 7985G and attempt to change background image changed causes new background image at other end

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsh92840

CSCsh94592

Changing the Cisco Unified Communications Manager version does not change the background image on a Cisco Unified IP Phone 7985G

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsh94592

CSCsh94754

The Links softkey is seen on help screens but are not applicable

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsh94754

CSCsi03313

Unable to make call from directory using second line or other lines

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsi03313

CSCsi11800

Help for Secure Shell (SSH) login or password displays telnet information

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsi11800

CSCsi18517

Cisco Unified IP Phone 7985G displays `Rejected by CM %S' when auto-registration is disabled

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsi18517

CSCsi23673

Cisco Unified IP Phone 7985G Help firmware versions should not be present under status Help

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsi23673


Resolved Caveats

Table 2 lists Severity 1, 2 and 3 defects that are resolved for the Cisco Unified IP Phone 7985G using firmware release 4.1(5).

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 2 reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 2 Resolved Caveats for the Cisco Unified IP Phone 7985G for Firmware Release 4.1(5) 

Identifier
Headline and Bug Toolkit

CSCsh04586

Mobility cell pickup feature is not supported on Cisco Unified IP Phone 7985G

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsh04586

CSCsh77948

Status line is not updated when Call Forward All is performed

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsh77948

CSCsh87489

When redial is selected after call from second line and callback, the call goes out of first line

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsh87489

CSCsh90893

Cisco Unified IP Phone 7985G restarts during active call if network settings are changed and saved

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsh90893

CSCsh91214

Transfer from Line1 to Line2 on Cisco Unified IP Phone 7985G does not work

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsh91214

CSCsh94811

Cisco Unified IP Phone 7985G does not display MeetMe number in a MeetMe conference

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsh94811

CSCsh96468

Cisco Unified IP Phone 7985G displays previous configuration if DHCP enable is set to `NO'

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsh96468

CSCsh98124

Cisco Unified IP Phone 7985G does a restart loop if load is different between DHCP and alternate TFTP

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsh98124

CSCsi11684

Dialed digits are dropped dialing the from Directory in a scenario

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsi11684

CSCsi11755

Dialing from Directory does not initiate a new call in a scenario

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsi11755

CSCsi11847

Cisco Unified IP Phone 7985G network configuration is locked; the erase button is still accessible

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsi11847

CSCsi20257

Cisco Unified IP Phone 7985G has a gap before first speed dial

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsi20257

CSCsi20273

Incorrect softkey template is retained

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsi20273

CSCsi32450

G.729 codec time lag is too long

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsi32450

CSCsi68045

Cisco Unified IP Phone 7985G does not acknowledge reset message

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsi68045

CSCsi88218

Cisco Unified IP Phone 7985G does not support video bit rates of less than 64kbps

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsi88218

CSCsi96604

Cisco Unified IP Phone 7985G cannot disable advertisement of G.722 codec

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsi96604

CSCsj16414

Should be able to audio only conference on Cisco Unified IP Phone 7985G

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsj16414

CSCsk46491

Change of CallManager application name to Cisco Unified Communications Manager

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsk46491

CSCsk86556

Cisco Unified IP Phone 7985G uses old alternate TFTP IP address instead of existing IP address

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsk86556

CSCsk86579

Cisco Unified IP Phone 7985G key sequence **#** to unlock needs to key-in very fast

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsk86579

CSCeh05812

When registering to TFTP server the Cisco Unified Communications Manager configuration is incorrect

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCeh05812


Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.

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