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Table Of Contents
Monitoring the Cisco Unified IP Phone Remotely
Accessing the Web Page for a Phone
Disabling and Enabling Web Page Access
Monitoring the Cisco Unified IP Phone Remotely
Each Cisco Unified IP Phone has a web page from which you can view a variety of information about the phone, including:
•Device information
•Network configuration information
•Network statistics
•Device logs
•Streaming statistics
This chapter describes the information that you can obtain from the phone's web page. You can use this information to remotely monitor the operation of a phone and to assist with troubleshooting.
You can also obtain much of this information directly from a phone. For more information, see "Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone."
For more information about troubleshooting the Cisco Unified IP Phone 7970 Series, see Chapter 9, "Troubleshooting and Maintenance."
This chapter includes these topics:
•Accessing the Web Page for a Phone
•Disabling and Enabling Web Page Access
Accessing the Web Page for a Phone
To access the web page for a Cisco Unified IP Phone, perform these steps.
Note If you cannot access the web page, it may be disabled. See the "Disabling and Enabling Web Page Access" section for more information.
Procedure
Step 1 Obtain the IP address of the Cisco Unified IP Phone using one of these methods:
•Search for the phone in Cisco Unified CallManager by choosing Device > Phone. Phones registered with Cisco Unified CallManager display the IP address at the top of the Phone Configuration web page.
•On the phone, press the Settings button, choose Network Configuration, and then scroll to the IP Address option.
Step 2 Open a web browser and enter the following URL, where IP_address is the IP address of the Cisco Unified IP Phone:
http://IP_address
The web page for a Cisco Unified IP Phone 7970 Series includes these hyperlinks:
•Device Information—Displays device settings and related information for the phone. For more information, see the "Device Information" section.
•Network Configuration—Displays network configuration information and information about other phone settings. For more information, see the "Network Configuration" section.
•Network Statistics—Includes the following hyperlinks, which provide information about network traffic:
–Ethernet Information—Displays information about Ethernet traffic. For more information, see the "Network Statistics" section.
–Access—Displays information about network traffic to and from the PC port on the phone. For more information, see the "Network Statistics" section.
–Network—Displays information about network traffic to and from the network port on the phone. For more information, see the "Network Statistics" section.
•Device Logs—Includes the following hyperlinks, which provide information that you can use for troubleshooting:
–Console Logs—Includes hyperlinks to individual log files. For more information, see the "Device Logs" section.
–Core Dumps—Includes hyperlinks to individual dump files.
–Status Messages—Displays up to the 10 most recent status messages that the phone has generated since it was last powered up. For more information, see the "Device Logs" section.
–Debug Display—Displays messages that might be useful to the Cisco TAC if you require assistance with troubleshooting. For more information, see the "Device Logs" section.
•Streaming Statistics—Includes the Stream 1, Stream 2, and Stream 3 hyperlinks, which display a variety of streaming statistics. For more information, see the "Streaming Statistics" section.
Disabling and Enabling Web Page Access
For security purposes, you may choose to prevent access to the web pages for a phone. If you do so, you will prevent access to the web pages that are described in this chapter and to the phone's User Options web pages.
To disable access to the web pages for a phone, follow these steps from Cisco Unified CallManager Administration:
Step 1 Choose Device > Phone.
Step 2 Specify the criteria to find the phone and click Find, or click Find to display a list of all phones.
Step 3 Click the device name to open the Phone Configuration window for the device.
Step 4 From the Web Access drop-down list box, choose Disabled.
Step 5 Click Update.
Note Some features, such as Cisco Quality Report Tool, do not function properly without access to the phone web pages. Disabling web access also affects any serviceability application that relies on web access, such as CiscoWorks.
To enable web page access when it is disabled, see the preceding steps about disabling access. Follow the same steps, but choose Enabled in Step 4 to enable the web page.
Device Information
The Device Information area on a phone's web page displays device settings and related information for the phone. Table 8-1 describes these items.
To display the Device Information area, access the web page for the phone as described in the "Accessing the Web Page for a Phone" section, and then click the Device Information hyperlink.
Table 8-1 Device Information Area Items
Item DescriptionMAC Address
Media Access Control (MAC) address of the phone
Host Name
Unique, fixed name that is automatically assigned to the phone based on its MAC address
Phone DN
Directory number assigned to the phone
App Load ID
Identifier of the firmware running on the phone
Boot Load ID
Identifier of the factory-installed load running on the phone
Version
Version of the firmware running on the phone
Expansion Module 1
Phone load ID for the first Cisco Unified IP Phone Expansion Module 7914, if connected to the phone
Expansion Module 2
Phone load ID for the second Cisco Unified IP Phone Expansion Module 7914, if connected to the phone
Hardware Revision
Revision value of the phone hardware
Serial Number
Serial number of the phone
Model Number
Model number of the phone
Message Waiting
Indicates if there is a voice message waiting on any line for this phone
UDI
Displays the following Cisco Unique Device Identifier (UDI) information about the phone:
•Device Type—Indicates hardware type. For example, phone displays for all phone models
•Device Description—Displays the name of the phone associated with the indicated model type
•Product Identifier—Specifies the phone model
•Version Identifier1 —Represents the hardware version of the phone
•Serial Number—Displays the phone's unique serial number
Time
Time obtained from the Date/Time Group in Cisco Unified CallManager to which the phone belongs
Time Zone
Timezone obtained from the Date/Time Group in Cisco Unified CallManager to which the phone belongs
Date
Date obtained from the Date/Time Group in Cisco Unified CallManager to which the phone belongs
1 The Version Identifier field might display blank if using an older model Cisco Unified IP Phone because the hardware does not provide this information.
Network Configuration
The Network Configuration area on a phone's web page displays network configuration information and information about other phone settings. Table 8-2 describes this information.
You can view and set many of these items from the Network Configuration Menu and the Device Configuration Menu on the Cisco Unified IP Phone. For more information, see "Configuring Features, Templates, Services, and Users."
To display the Network Configuration area, access the web page for the phone as described in the "Accessing the Web Page for a Phone" section, and then click the Network Configuration hyperlink.
Network Statistics
These network statistics areas on a phone's web page provide information about network traffic on the phone:
•Ethernet Information area—Displays information about Ethernet traffic. Table 8-3 describes the items in this area.
•Access area—Displays information about network traffic to and from the PC port on the phone. Table 8-4 describes the items in this area.
•Network area—Displays information about network traffic to and from the network port on the phone. Table 8-4 describes the items in this area.
To display a network statistics area, access the web page for the phone as described in the "Accessing the Web Page for a Phone" section, and then click the Ethernet Information, the Access, and or the Network hyperlink.
Device Logs
The Device Logs area on a phone's web page provides information you can use to help monitor and troubleshoot the phone.
•Console Logs—Includes hyperlinks to individual log files. The console log files include debug and error messages received on the phone.
•Core Dumps—Includes hyperlinks to individual dump files.
•Status Messages area—Displays up to the 10 most recent status messages that the phone has generated since it was last powered up. You can also see this information from the Status Messages screen on the phone. Table 7-2 describes the status messages that can appear.
To display the Status Messages, access the web page for the phone as described in the "Accessing the Web Page for a Phone" section, and then click the Status Messages hyperlink.
•Debug Display area—Displays debug messages that might be useful to Cisco TAC if you require assistance with troubleshooting.
Streaming Statistics
A Cisco Unified IP Phone can stream information to and from up to three devices simultaneously. A phone streams information when it is on a a call or running a service that sends or receives audio or data.
The streaming statistics areas on a phone's web page provide information about the streams. Most calls use only one stream (Stream 1), but some calls use two or three stream. For example, a barged call uses Stream 1 and Stream 2.
To display a Streaming Statistics area, access the web page for the phone as described in the "Accessing the Web Page for a Phone" section, and then click the Stream 1, the Stream 2, or the Stream 3 hyperlink.
Table 8-5 describes the items in the Streaming Statistics areas.
Table 8-5 Streaming Statistics Area Items
Item DescriptionRemote Address
IP address and UDP port of the destination of the stream.
Local Address
IP address and UPD port of the phone.
Start Time
Internal time stamp indicating when Cisco Unified CallManager requested that the phone start transmitting packets.
Stream Status
Indication of whether streaming is active or not.
Host Name
Unique, fixed name that is automatically assigned to the phone based on its MAC address.
Sender Packets
Total number of RTP data packets transmitted by the phone since starting this connection. The value is 0 if the connection is set to receive only mode.
Sender Octets
Total number of payload octets transmitted in RTP data packets by the phone since starting this connection. The value is 0 if the connection is set to receive only mode.
Sender Codec
Type of audio encoding used for the transmitted stream.
Sender Reports Sent1
Number of times the RTCP Sender Reports have been sent.
Sender Report Time Sent1
Internal time stamp indicating when a RTCP Sender Report was sent.
Rcvr Lost Packets
Total number of RTP data packets that have been lost since starting receiving data on this connection. Defined as the number of expected packets less the number of packets actually received, where the number of received packets includes any that are late or duplicate. The value displays as 0 if the connection was set to send-only mode.
Avg Jitter
Estimate of mean deviation of the RTP data packet inter-arrival time, measured in milliseconds. The value displays as 0 if the connection was set to send-only mode.
Rcvr Codec
Type of audio encoding used for the received stream.
Rcvr Reports Sent1
Number of times the RTCP Receiver Reports have been sent.
Rcvr Report Time Sent1
Internal time stamp indicating when a RTCP Receiver Report was sent.
Rcvr Packets
Total number of RTP data packets received by the phone since starting receiving data on this connection. Includes packets received from different sources if this is a multicast call. The value displays as 0 if the connection was set to send-only mode.
Rcvr Octets
Total number of payload octets received in RTP data packets by the device since starting reception on the connection. Includes packets received from different sources if this is a multicast call. The value displays as 0 if the connection was set to send-only mode.
MOS LQK
Score that is an objective estimate of the mean opinion score (MOS) for listening quality (LQK) that rates from 5 (excellent) to 1 (bad). This score is based on audible concealment events due to frame loss in the preceding 8-second interval of the voice stream. For more information, see the "Monitoring the Voice Quality of Calls" section on page 9-21.
Note The MOS LQK score can vary based on the type of codec that the Cisco Unified IP Phone uses.
Avg MOS LQK
Average MOS LQK score observed for the entire voice stream.
Min MOS LQK
Lowest MOS LQK score observed from start of the voice stream.
Max MOS LQK
Baseline or highest MOS LQK score observed from start of the voice stream.
These codecs provide the following maximum MOS LQK score under normal conditions with no frame loss:
•G.711 gives 4.5
•G.729 A /AB gives 3.7
MOS LQK Version
Version of the Cisco proprietary algorithm used to calculate MOS LQK scores.
Cumulative Conceal Ratio
Total number of concealment frames divided by total number of speech frames received from start of the voice stream.
Interval Conceal Ratio
Ratio of concealment frames to speech frames in preceding 3-second interval of active speech. If using voice activity detection (VAD), a longer interval might be required to accumulate 3 seconds of active speech.
Max Conceal Ratio
Highest interval concealment ratio from start of the voice stream.
Conceal Secs
Number of seconds that have concealment events (lost frames) from the start of the voice stream (includes severely concealed seconds).
Severely Conceal Secs
Number of seconds that have more than 5 percent concealment events (lost frames) from the start of the voice stream.
Latency1
Estimate of the network latency, expressed in milliseconds. Represents a running average of the round-trip delay, measured when RTCP receiver report blocks are received.
Max Jitter
Maximum value of instantaneous jitter, in milliseconds.
Sender Size
RTP packet size, in milliseconds, for the transmitted stream.
Sender Reports Received1
Number of times RTCP Sender Reports have been received.
Sender Report Time Received1
Last time at which an RTCP Sender Report was received.
Rcvr Size
RTP packet size, in milliseconds, for the received stream.
Rcvr Discarded
RTP packets received from network but discarded from jitter buffers.
Rcvr Reports Received1
Number of times RTCP Receiver Reports have been received.
Rcvr Report Time Received1
Last time at which an RTCP Receiver Report was received.
1 When the RTP Control Protocol is disabled, no data generates for this field and thus displays as 0.