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Cisco Unified IP Phone 7900 Series

Cisco IP Phone 7970 Series Feature Note for Cisco CallManager version 4.1(3)

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Cisco IP Phone 7970 Series Feature Note for Cisco CallManager Version 4.1(3)

Picking Up a Redirected Call on Your Phone

Transferring a Connected Call


Cisco IP Phone 7970 Series Feature Note for Cisco CallManager Version 4.1(3)


This document provides 7970G and 7971G-GE end-user instructions for two expanded features in Cisco CallManager release 4.1(3):

Call PickUp

Call Transfer

For more information about Cisco CallManager release 4.1(3), refer to the Cisco CallManager Release Notes:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/4_1/rel_note/index.htm

Because the end-user instructions provided in this document are not available in the current Cisco IP Phone 7970 Series User Guide, Cisco recommends that system administrators distribute the following content to 7970G or 7971G-GE users whose phones run on Cisco CallManager version 4.1(3):

Picking Up a Redirected Call on Your Phone

Transferring a Connected Call

Picking Up a Redirected Call on Your Phone

Your system administrator might enable Call PickUp for your phone if you share call-handling responsibilities with co-workers. Call PickUp allows you to answer a call that is ringing on a co-worker's phone by redirecting the call to your phone. You can use Call PickUp features to handle calls for co-workers who are in your call pickup group (PickUp), who are in another pickup group (GPickUp), or who are in a group associated with your group (OPickUp).

If you want to...
Then...

Answer a call that is ringing on another extension within your call pickup group

Press PickUp to connect to the call. (You might have to go off-hook to press PickUp.)

If your system administrator did not enable auto-pickup, the call will ring on your phone when you press PickUp. In this case, press Answer to connect to the call.

Answer a call that is ringing on another extension outside of your group

Press GPickUp. (You might have to go off-hook to press GPickUp.) Enter the group pickup code provided by your system administrator to connect to the call.

If your system administrator did not enable auto-pickup, the call will ring on your phone when you press GPickUp and enter the group pickup code. In this case, press Answer to connect to the call.

Answer a call that is ringing on another extension in your group or in an associated group

Press OPickUp to connect to the call. (You might have to go off-hook to press OPickUp.)

If your system administrator did not enable auto-pickup, the call will ring on your phone when you press OPickUp. In this case, press Answer to connect to the call.


Tips

When you press PickUp and GPickUp, you connect to the call that has been ringing for the longest time.

With OPickUp, your system administrator can associate multiple call pickup groups with your group and assign a priority to the groups. When you press OPickUp, you connect to the ringing call in the pickup group with the highest priority.

If you want to pick up the call on an extension other than your primary line, first press an available line button and then press a Call PickUp softkey.

Transferring a Connected Call

Transfer redirects a connected call. The target is the number to which you want to transfer the call.

If you want to...
Then...

Transfer a call without talking to the transfer recipient

Press Transfer and enter the target number. When you hear the call ringing, hang up.

If your system administrator did not enable on-hook transfer, you must press Transfer again to complete the transfer. To cancel the transfer, press EndCall.

Talk to the transfer recipient before transferring a call (consult transfer)

Press Transfer and enter the target number. Wait for the transfer recipient to answer. If the recipient accepts the transferred call, hang up. (If your system administrator did not enable on-hook transfer on your phone, you must press Transfer again to complete the transfer.)

To cancel the transfer, press EndCall.

Transfer two current calls to each other (direct transfer)

Scroll to highlight any call on the line and press Select. Repeat this process for the second call. With one of the selected calls highlighted, press DirTrfr. (You might need to press more to see DirTrfr.) The two calls connect to each other and drop you from the call.


Tips

When on-hook transfer is enabled, you can either hang up or press Transfer, then hang up.

If on-hook transfer is not enabled on your phone, be aware that hanging up instead of pressing Transfer cancels the transfer action and places the party to be transferred on hold.

You cannot use Transfer to redirect a call on hold. Press Resume to remove the call from hold before transferring it.