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Cisco Unified IP Phone Model 7960G and 7940G Administration Guide for Cisco Unified CallManager Release 4.2
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Preface
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An Overview of the Cisco Unified IP Phone
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Preparing to Install the Cisco Unified IP Phone on Your Network
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Setting Up the Cisco Unified IP Phone
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Configuring Network Settings on the Cisco Unified IP Phone
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Configuring Features, Templates, Services, and Users
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Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone
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Monitoring the Cisco Unified IP Phone Remotely
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Troubleshooting the Cisco Unified IP Phone
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Providing Information to Users Via a Website
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Supporting International Users
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Technical Specifications
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Index
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Feedback
Table Of Contents
Setting Up the Cisco Unified IP Phone
Cisco Unified CallManager Configuration
Understanding the Cisco Unified IP Phone 7960G and 7940G Components
Audio Quality Subjective to the User
Using External Devices with Your Cisco Unified IP Phone
Installing the Cisco Unified IP Phone
Attaching the Cisco Unified IP Phone Expansion Module 7914
Adjusting Placement of the Cisco Unified IP Phone
Adjusting Cisco Unified IP Phone Footstand and Phone Height
Mounting the Phone on the Wall
Verifying the Phone Startup Process
Configuring Startup Network Settings
Configuring Security on the Cisco Unified IP Phone
Setting Up the Cisco Unified IP Phone
This chapter includes this following topics, which help you install the Cisco Unified IP Phone on an IP telephony network:
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Understanding the Cisco Unified IP Phone 7960G and 7940G Components
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Note
Before You Begin
Before installing the Cisco Unified IP Phone, review the requirements in these sections:
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Network Requirements
For the Cisco Unified IP Phone to successfully operate as a Cisco Unified IP Phone endpoint in your network, your network must meet the following requirements:
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Cisco Unified CallManager Configuration
The Cisco Unified IP Phone requires Cisco Unified CallManager to handle call processing. Refer to Cisco Unified CallManager Administration Guide or context-sensitive help in the Cisco Unified CallManager application to ensure that Cisco Unified CallManager is set up properly to manage the phone and to properly route and process calls.
If you plan to use auto-registration, verify that it is enabled and properly configured in Cisco Unified CallManager before connecting any Cisco Unified IP Phone to the network. See the "Methods for Adding Phones to the Cisco Unified CallManager Database" section on page 2-10 for details.
You must use Cisco Unified CallManager to configure and assign telephony features to the Cisco Unified IP Phones. See the "Telephony Features Available for the Phone" section on page 5-2 for details.
In Cisco Unified CallManager, you can add users to the database and associate them with specific phones. In this way, users gain access to web pages that allow them to configure phone items such as call forwarding, speed dialing, and voice messaging system options. See the "Adding Users to Cisco Unified CallManager" section on page 5-22 for details.
Safety
Review the following warnings before installing the Cisco Unified IP Phone. To see translations of these warnings, refer to the Regulatory Compliance and Safety Information for the Cisco Unified IP Phone 7900 Series document that accompanied this device.
Warning
Warning
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Caution
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Caution
Understanding the Cisco Unified IP Phone 7960G and 7940G Components
The Cisco Unified IP Phone 7960G and 7940G include these components on the phone or as accessories for the phone:
Network and Access Ports
The back of the Cisco Unified IP Phones 7960G and 7940G have two RJ-45 ports labelled 10/100 SW and 10/100 PC. Each port supports 10/100 Mbps half- or full-duplex connections to external devices. You can use either Category 3 or 5 cabling for 10-Mbps connections, but you must use Category 5 for 100 Mbps connections. On both the network port and access port, use full-duplex mode to avoid collisions.
Use the 10/100 SW port to connect the phone to the network. You must use a straight-through cable on these ports. The phone can also obtain inline power from the Cisco Catalyst switch over these connections. See the "Providing Power to the Cisco Unified IP Phone" section on page 2-4 for details.
Use the 10/100 PC port to connect a network device, such as a computer, to the phone. You must use a straight-through cable on this port.
Handset
The handset is designed especially for use with a Cisco Unified IP Phone. It includes a light strip that indicates incoming calls and voice messages waiting.
Speakerphone
By default, the speakerphone is enabled on Cisco Unified IP Phones. However, you can disable it on Cisco Unified IP Phone 7960G and 7940G.
To disable the speakerphone on these phones, choose Device > Phone from the Cisco Unified CallManager Administration application, locate the phone you want to modify, and check the Disable Speakerphone check box.
Headset
Although Cisco Systems performs some internal testing of third-party headsets for use with the Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors. Because of the inherent environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are deployed, there is not a single "best" solution that is optimal for all environments. Cisco recommends that customers test the headsets that work best in their environment before deploying a large number of units in their network.
In some instances, the mechanics or electronics of various headsets can cause remote parties to hear an echo of their own voice when they speak to Cisco Unified IP Phone users.
Cisco Systems recommends the use of good quality external devices, like headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as cell phones and two-way radios, some audio noise may still occur. See the "Using External Devices with Your Cisco Unified IP Phone" section for more information.
The primary reason that support of a headset would be inappropriate for an installation is the potential for an audible hum. This hum can either be heard by the remote party or by both the remote party and the Cisco Unified IP Phone user. Some potential humming or buzzing sounds can be caused by a range of outside sources, for example, electric lights, being near electric motors, large PC monitors. In some cases, a hum experienced by a user may be reduced or eliminated by using a local power cube. See the "Safety" section for more information.
This section includes these topics:
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Audio Quality Subjective to the User
Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to the user and the party on the far end. Sound is subjective and Cisco cannot guarantee the performance of any headsets or handsets, but some of the headsets and handsets on the sites listed below have been reported to perform well on Cisco Unified IP Phones.
Nevertheless, it is ultimately still the customer's responsibility to test this equipment in their own environment to determine suitable performance.For information about headsets, see:
Connecting a Headset
To connect a headset to the Cisco Unified IP Phone, plug it into the Headset port on the back of the phone. Press the Headset button on the phone to place and answer calls using the headset.
You can use the headset with all of the features on the Cisco Unified IP Phone, including the Volume and Mute buttons. Use these buttons to adjust the ear piece volume and to mute the speech path from the headset microphone.
Disabling a Headset
You can disable the headset through the Cisco Unified CallManager Administration application. If you do so, you also will disable the speakerphone.
To disable the headset on a Cisco Unified IP Phone 7960G and 7940G, choose Device > Phone from the Cisco Unified CallManager Administration application, locate the phone you want to modify, and check the Disable Speakerphone and Headset check box.
Using External Devices with Your Cisco Unified IP Phone
The following information applies when you use external devices with the Cisco Unified IP Phone.
Cisco recommends the use of good quality external devices (speakers, microphones, and headsets) that are shielded (screened) against unwanted radio frequency (RF) and audio frequency (AF) signals.
Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions:
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Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors
Installing the Cisco Unified IP Phone
You must connect the Cisco Unified IP Phone to the network and to a power source before using it. See Figure 3-1 for a graphical representation of the connections.
To install a Cisco Unified IP Phone, perform these steps:
Step 1
Connect the handset to the Handset port.
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Step 2
Connect a headset to the Headset port.
Optional. You can add a headset later if you do not connect one now.
See the "Headset" section for supported headsets.
Step 3
Connect a Category 3 or 5 straight-through Ethernet cable from the switch to the 10/100 SW port.
Each Cisco Unified IP Phone ships with one Ethernet cable in the box.
See the "Network and Access Ports" section for guidelines.
Step 4
Connect a Category 3 or 5 straight-through Ethernet cable from another network device, such as a desktop computer, to the 10/100 PC port.
Optional. You can connect another network device later if you do not connect one now.
See the "Network and Access Ports" section for guidelines.
Step 5
Connect the power supply to the Cisco DC Adapter port.
Optional.
See the "Providing Power to the Cisco Unified IP Phone" section on page 2-4 for guidelines.
Figure 3-1 Cisco Unified IP Phone 7960G and 7940G Cable Connections
Related Topics
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Attaching the Cisco Unified IP Phone Expansion Module 7914
The Cisco Unified IP Phone Expansion Module 7914 can be attached to a Cisco Unified IP Phone 7960G and 7940G to extend the number of line appearances and/or speed dial buttons. You can customize the button templates for the Cisco Unified IP Phone Expansion Module 7914 to determine the number of line appearances and speed dial buttons. See the "Modifying Phone Button Templates" section on page 5-20 for details.
You can attach a Cisco Unified IP Phone Expansion Module 7914 to the Cisco Unified IP Phone 7960G:
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Procedure
Step 1
The Cisco Unified CallManager Administration page appears.
Step 2
The Find and List Phone page appears. You can search for one or more phones that you want to configure for the Cisco Unified IP Phone Expansion Module 7914.
Step 3
The Find and List Phone page reappears showing a list of the phones matching your search criteria.
Step 4
The Phone Configuration page appears.
Step 5
Step 6
Step 7
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In the Firmware Load Information section of the page, there are two fields for specifying the firmware load for Modules 1 and 2. You can leave these fields blank to use the default firmware load.
Step 8
A message appears asking you to reset the phone for the changes to take effect. Click OK.
Step 9
Note
Related Topics
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Adjusting Placement of the Cisco Unified IP Phone
The Cisco Unified IP Phone includes an adjustable footstand. When placing the phone on a desktop surface, you can adjust the tilt height to several different angles in 7.5 degree increments from flat to 60 degrees.You can also mount these phones to the wall using the footstand or using the optional locking accessory.
Related Topics
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Adjusting Cisco Unified IP Phone Footstand and Phone Height
Adjust the footstand on the Cisco Unified IP Phone to the height that provides optimum viewing of the phone screen.
Procedure
Step 1
Step 2
Mounting the Phone on the Wall
You can mount the Cisco Unified IP Phone on the wall using the footstand as a mounting bracket or you can use special brackets available in a Cisco Unified IP Phone wall mount kit. (Wall mount kits must be ordered separately from the phone.) If you attach the Cisco Unified IP Phone to a wall using the standard footstand and not the wall mount kit, you need to supply the following tools and parts:
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Use the following procedure to mount the phone on the wall using the standard footstand. See Figure 3-2 for a graphical overview of these procedures.
Before You Begin
To ensure that the handset attaches securely to a wall-mounted phone, remove the handset wall hook from the handset rest, rotate the hook 180 degrees, and reinsert the hook. Turning the hook exposes a lip on which the handset catches when the phone is vertical. For an illustrated procedure, refer to Installing the Wall Mount Kit for the Cisco Unified IP Phone or to Installing the Universal Wall Mount Kit for the Cisco Unified IP Phone.
Caution
Procedure
Step 1
Step 2
Step 3
The keyholes fit standard phone jack mounts.
Step 4
Figure 3-2 Parts Used in Wall Mounting the Cisco Unified IP Phone
Footstand adjustment knob—Raises and lowers adjustment plate
Wall mounting screw holes
Adjustment plate—Raises and lowers phone vertically
Verifying the Phone Startup Process
After the Cisco Unified IP Phone has power connected to it, the phone begins its startup process by cycling through the following steps:
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If the phone successfully passes through these stages, it has started up properly. If the phone does not start up properly, see the "Resolving Startup Problems" section on page 8-2.
Configuring Startup Network Settings
If you are not using DHCP in your network, you must configure these network settings on the Cisco Unified IP Phone after installing the phone on the network:
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Collect this information and see Chapter 4, "Configuring Settings on the Cisco Unified IP Phone."
Configuring Security on the Cisco Unified IP Phone
The security features protects against several threats, including threats to the identity of the phone and to data. These features establish and maintain authenticated communication streams between the phone and the Cisco Unified CallManager server, and digitally sign files before they are delivered.
For more information about the security features, see the "Understanding Security Features for Cisco Unified IP Phones" section on page 1-12. Also, refer to Cisco Unified CallManager Security Guide.
The security features require that a locally significant certificate (LSC) be installed on the phone. You can use Cisco Unified CallManager Administration to configure an LSC, as described in Cisco Unified CallManager Security Guide.
Alternatively, you can configure an LSC on the phone by performing the following steps. This procedure will install an LSC, update an existing LSC, or remove an existing LSC, depending on how you have configured the CAPF.
Before You Begin
Make sure that the appropriate Cisco Unified CallManager and the Certificate Authority Proxy Function (CAPF) security configurations are complete:
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Refer to Cisco Unified CallManager Security Guide for more information.
Procedure
Step 1
Step 2
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The phone prompts for an authentication string.
Step 5
The phone begins to install, update, or remove the LSC, depending on how the CAPF was configured. During the procedure, a series of messages appears in the LSC option field in the Security Configuration menu so that you can monitor progress. When the procedure completes successfully, the phone will display Installed or Not Installed.
The LSC install, update, or removal process can take a long time to complete. You can stop the process at any time by pressing the Stop softkey from the Security Configuration menu. (Settings must be unlocked before you can press this softkey.)
When the phone successfully completes the installation procedure, it displays "Success." If the phone displays, "Failure," the authorization string may be incorrect or the phone may not enabled for upgrading. Refer to error messages generated on the CAPF server and take appropriate actions.
You can verify that an LSC is installed on the phone by choosing Settings > Model Information or Settings > Security Configuration and ensuring that the LSC setting shows Installed.
Related Topic
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