Guest

Cisco Unified IP Phone 7900 Series

Cisco Wireless IP Phone 7920 Release Notes for Firmware Release 1.09 for Cisco CallManager 3.3, 4.0, and 4.1

 Feedback

Table Of Contents

Cisco Wireless IP Phone 7920 Release Notes for Firmware Release 1.09

Cisco 7920 Configuration Utility Improvements

Using the Cisco Wireless IP Phone 7920 with Cisco CallManager 3.3(3) Service Release 1 and Later

Installing the Firmware Image 1.09 with Cisco CallManager 3.3(3) Service Release 1 and Later

Using the Cisco Wireless IP Phone 7920 with Cisco CallManager Express 3.0 or Later

Support for the Cisco 7920 Phone Type

Re-registering the Phone Using the Cisco 7920 Phone Type

Support for Special Loud Ring Tones

Using the Cisco Wireless IP Phone 7920 with
Cisco CallManager Versions Prior to Release 3.3(3) Service Release 1

Regulatory Domains for Cisco Wireless IP Phone 7920

Supported and Non-Supported Cisco CallManager Versions and Features

Cisco CallManager Unit License

Supported Access Points

Documentation Updates

Configuring the Phone Book

Configuring Speed Dial Hot Keys

Known and Resolved Problems

Known Problems

Resolved Problems

Related Documentation

Obtaining Documentation

Cisco.com

Documentation DVD

Ordering Documentation

Documentation Feedback

Cisco Product Security Overview

Reporting Security Problems in Cisco Products

Obtaining Technical Assistance

Cisco Technical Support Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Additional Publications and Information


Cisco Wireless IP Phone 7920 Release Notes for Firmware Release 1.09


For Cisco CallManager Versions 4.1, 4.0, and 3.3

April, 2005

Use these release notes with the firmware release1.09 running on Cisco CallManager Release 3.3, 4.0, and 4.1.

These release notes provide the following information:

Cisco 7920 Configuration Utility Improvements

Using the Cisco Wireless IP Phone 7920 with Cisco CallManager 3.3(3) Service Release 1 and Later

Using the Cisco Wireless IP Phone 7920 with Cisco CallManager Versions Prior to Release 3.3(3) Service Release 1

Regulatory Domains for Cisco Wireless IP Phone 7920

Supported and Non-Supported Cisco CallManager Versions and Features

Supported Access Points

Documentation Updates

Known and Resolved Problems

Related Documentation

Obtaining Documentation

Obtaining Technical Assistance

Obtaining Additional Publications and Information

Cisco 7920 Configuration Utility Improvements

The Cisco Wireless IP Phone 7920 Configuration Utility Version 1.09 has the following new capabilities:

You can create Phone Book entries by using a new form in the 7920 Configuration Utility and exporting the Phone Book entries to the Cisco Wireless IP Phone 7920.

You can enter Speed Dial numbers by using a new form in the 7920 Configuration Utility and exporting the Speed Dial list to the Cisco Wireless IP Phone 7920.

For information about using these new forms, see the "Documentation Updates" section.

The Cisco Wireless IP Phone 7920 Configuration Utility Version 1.09 and Readme file are available for downloading from CCO at:

http://www.cisco.com/pcgi-bin/tablebuild.pl/ip-7900ser-crypto

To download and use the 7920 Configuration Utility, you must have a license. You can order the Cisco Wireless IP Phone 7920 Series Configuration Utility (CP-CFGPR-BUN-7920) to be entitled to use this configuration utility for setting up and managing your Cisco Wireless IP Phone 7920s.


Note You must be running Cisco Wireless IP Phone 7920 firmware image 1.09 in order to use the new features in the 7920 Configuration Utility Version 1.09


Using the Cisco Wireless IP Phone 7920 with Cisco CallManager 3.3(3) Service Release 1 and Later

This section provides information about using the Cisco Wireless IP Phone 7920 with Cisco CallManager 3.3(3) Service Release 1 (SR1) and later. The following topics are included:

Installing the Firmware Image 1.09 with Cisco CallManager 3.3(3) Service Release 1 and Later

Using the Cisco Wireless IP Phone 7920 with Cisco CallManager Express 3.0 or Later

Support for the Cisco 7920 Phone Type

Re-registering the Phone Using the Cisco 7920 Phone Type

Support for Special Loud Ring Tones

Installing the Firmware Image 1.09 with Cisco CallManager 3.3(3) Service Release 1 and Later

Use this procedure to load the version 1.09 firmware image for the Cisco Wireless IP Phone 7920 on Cisco CallManager 3.3(3) SR1 and later. You must install the firmware image on all Cisco CallManager systems that run TFTP service.

Procedure


Step 1 Download the firmware installation file cmterm-7920-sccp.1-0-9.exe from CCO at the following URL:

http://www.cisco.com/pcgi-bin/tablebuild.pl/ip-7900ser-crypto

Step 2 Double-click the .exe file to install the necessary firmware files in Cisco CallManager.

The version 1.09 firmware image file and load ID file for the Cisco Wireless IP Phone 7920 are copied into the Cisco CallManager TFTPPath directory.

Step 3 Log in to the Cisco CallManager Administration application.

Step 4 From the menu bar, choose System > Device Defaults.

The Device Defaults Configuration window appears.

Step 5 Scroll down the page to Cisco 7920 in the Device Type column. In the Load Information window, ensure that this firmware image file displays:

cmterm_7920.4.0-01-09

Note Do not change any of the parameters of the firmware image file.


Step 6 Click the Update button.



Caution If you need to downgrade the firmware, you can downgrade to version 1.08 over the WLAN.
If you need to downgrade firmware to version 1.07 or earlier, you must use the Cisco 7920 Configuration Utility to perform the downgrade. When downgrading firmware, the phone configuration entries are lost and the phone resets to factory defaults. You must reconfigure the phone by using the Cisco 7920 Configuration Utility or the Network Config menu on the phone.

Using the Cisco Wireless IP Phone 7920 with Cisco CallManager Express 3.0 or Later

If you are using the Cisco Wireless IP Phone 7920 with Cisco CallManager Express (CME) 3.0 or later, you can download the version 1.09 firmware image file cmterm_7920.4.0-01-09.bin from Cisco.com at the following URL:

http://www.cisco.com/pcgi-bin/tablebuild.pl/ip-iostsp

Support for the Cisco Wireless IP Phone 7920 with Cisco CallManager Express is limited, and specific caveats apply.

Caveats

When you are using Cisco CallManager Express Version 3.0, you must assign the Cisco 7960 phone type to the Cisco Wireless IP Phone 7920.

Cisco CME versions 3.1 and 3.2 support the Cisco 7920 phone type.

To install the version 1.09 firmware with Cisco CallManager Express , you must manually copy the firmware image file cmterm_7920.4.0-01-09.bin to the Cisco CallManager Express TFTP server (router flash).

To configure the firmware for TFTP server download and as the default image for the Cisco Wireless IP Phone 7920, use the following commands:

tftp-server flash:cmterm_7920.4.0-01-09.bin

!

telephony-service

load 7920 cmterm_7920.4.0-01-09

For more information about this procedure, refer to the "Setting Up Phones " chapter in the Cisco CallManager Express Administration Guide for your version of Cisco CME at this URL:

http://www.cisco.com/en/US/partner/products/sw/voicesw/ps4625/tsd_products_support_series_home.html

The Cisco Wireless IP Phone 7920 version 1.09 firmware image does not provide support for the following Cisco CallManager Express features:

Intercom

Paging

Conferencing between lines


Caution If you need to downgrade the firmware, you can downgrade to version 1.08 over the WLAN.
If you need to downgrade firmware to version 1.07 or earlier, you must use the Cisco 7920 Configuration Utility to perform the downgrade. The phone is reset to factory defaults and loses the configuration entries.

Support for the Cisco 7920 Phone Type

Cisco CallManager release 3.3(3) SR1 and later includes support for the Cisco 7920 phone type in the Cisco CallManager Administration application. (Previously, there was no phone type for this phone and you had to configure it as a Cisco IP Phone 7960.)

If you upgrade to Cisco CallManager release 3.3(3) SR1 and later, you can choose the Cisco 7920 phone type when adding the wireless phone. However, if you perform the upgrade and have Cisco wireless phones on your network that were previously configured as Cisco IP Phone 7960s, you will need to remove those entries from the Cisco CallManager database and assign the Cisco 7920 phone type to these phones. See the "Re-registering the Phone Using the Cisco 7920 Phone Type" section for details.

Re-registering the Phone Using the Cisco 7920 Phone Type

If you upgrade to Cisco CallManager version 3.3(3) SR1 and later, and have Cisco wireless IP phones on your network that were previously configured as Cisco IP Phone 7960s, use the following steps to reassign these wireless IP phones with the 7920 phone type:

Procedure


Step 1 Log in to the Cisco CallManager Administration application.

Step 2 From the menu bar, choose System > Cisco CallManager.

The Cisco CallManager Configuration window appears.

Step 3 Choose Device > Phones.

Step 4 Choose the Cisco IP Phone 7960 records that match your Cisco Wireless IP Phone 7920s.


Note Make a copy of the configuration before deleting these records.


Step 5 Click Delete to delete the records.

All Cisco Wireless IP Phone 7920s will be deleted from the Cisco CallManager database.

Step 6 In the Cisco CallManager Configuration window, choose Device > Add a New Device.

Step 7 The Add a New Device window appears.

Step 8 Select Phone from the Device Type drop-down menu and click Next.

The Add a New Phone window appears.

Step 9 Select the Cisco 7920 phone type from the drop-down menu and click Next.

The Phone Configuration window appears.

Step 10 In the Phone Configuration window, enter information in the following fields:

MAC Address

Description

Device Pool

Phone button template

Step 11 Click Insert.

The Cisco CallManager Administration application asks if you want to assign a directory number.

Step 12 Enter the required fields.


Support for Special Loud Ring Tones

The Cisco Wireless IP Phone 7920 running on Cisco CallManager Release 3.3(3) SR 1 or later provides support for special loud ring tones. The loud ring tones play at 136 dBA after being initially played at 125 dBA for four seconds; these are intended for use in noisy customer environments that require louder ring tones.

Use this procedure to load the loud ring tones on the Cisco Wireless IP Phone 7920.

Procedure


Step 1 Download the loud ring tones zip file and Readme file from Cisco.com at this URL:

http://www.cisco.com/pcgi-bin/tablebuild.pl/ip-7900ser-crypto

Step 2 Extract the ring tone files to your hard disk.

Step 3 To stop the TFTP service, from Cisco CallManager Administration, choose Applications > Serviceability> Tools > Control Center. Right-click Cisco TFTP and click Stop .

Step 4 If not already done, upgrade the Cisco Wireless IP Phone 7920 to the version 1.09 firmware image file cmterm_7920.4.0-01-09 bin. See the "Installing the Firmware Image 1.09 with Cisco CallManager 3.3(3) Service Release 1 and Later" section for additional information.

Step 5 Back up your current ringlist.xml file because the new ringlist.xml file might not include all of your ring tones.

Step 6 Copy the special loud ring tone files (loudxxx.raw) and the associated ringlist.xml file into the C:\program files\Cisco\TFTPPath directory on the Cisco CallManager server.


Note You must copy the ring tone files. If you move the files, they do not inherit the correct permissions and the ring tones will not be accessible.


Step 7 Restart the Cisco TFTP server by choosing Applications > Serviceability> Tools > Control Center. Right-click Cisco TFTP and click Restart

Step 8 Power on the Cisco Wireless IP Phone 7920. The loud ring tones (loudxxx.raw) should now be available for downloading on the phone.

Step 9 To download and select a loud ring tone as the current ring tone, choose Menu > Phone Settings > Ring Tones > Download Ring Tone. Scroll to and select the desired loud ring tone. A check mark appears by the active ring tone.

Step 10 From the Cisco Wireless IP Phone 7920, choose Menu > Profiles to adjust the ring volume.


Note Make sure the ring volume is turned up to the maximum setting. Alternatively, you can choose the "Outdoors" profile, which is configured for the maximum volume setting.


For additional information about setting the ring volume on the phone, refer to the "Setting the Ring Volume for a Profile" section of Chapter 6, "Configuring Profiles and Phone Settings," in the Cisco Wireless IP Phone 7920 User Guide.


Using the Cisco Wireless IP Phone 7920 with
Cisco CallManager Versions Prior to Release 3.3(3) Service Release 1

To load and update the firmware image 1.09 with Cisco CallManager versions prior to Release 3.3(3) SR1, use the procedure in the "Installing the Firmware Image 1.09 with Cisco CallManager 3.3(3) Service Release 1 and Later" section.

Earlier versions of Cisco CallManager do not support the Cisco 7920 phone type.


Note You must assign the Cisco IP Phone 7960 phone type to the Cisco Wireless IP Phone 7920 when adding the phone through the Cisco CallManager Administration application.


Regulatory Domains for Cisco Wireless IP Phone 7920

Be aware that you can use a Cisco Wireless IP Phone 7920 only within the region in which it is purchased. The Cisco Wireless IP Phone 7920 will not function properly in another region. The Cisco Wireless IP Phone 7920 is manufactured for and sold in specific regulatory domains. These domains (such as North America, Europe (ETSI), and Japan) have regulations that control the radio frequency (RF) channels that are available for wireless phones.

Supported and Non-Supported Cisco CallManager Versions and Features

The Cisco Wireless IP Phone 7920 firmware release 1.0(9) is compatible with the following Cisco CallManager Versions

Release 3.2 and later (without support for 7920 Phone Type)

Release 3.3 SR1 and later (with support for 7920 Phone Type)

Release 4.0(1) and later (limited feature support)

Release 4.1(2) (limited feature support)

The Cisco Wireless IP Phone 7920 does not support the following features that are available on the Cisco CallManager Release 3.3(3) SR1 and later:

Extension Mobility

CallBack Busy

Quality Reporting Tool

Cisco IPMA

The Cisco Wireless IP Phone 7920 does not support the following features that are available on the Cisco CallManager Release 4.0(1) and later:

Conference Barge (cBarge)

Join (Join)

Privacy

Direct Transfer (DirTrfr)

Immediate Divert (iDivert)

Abbreviated Dial (Abbr)

Malicious Caller ID (MCID)

Multilevel Precedence and Preemption (MLPP)

Phone Services: Corporate Directory, Fast Dial, Personal Address Book (PAB)

Cisco CallManager Unit License

A Cisco CallManager unit license for a single Cisco Wireless IP Phone 7920 may be purchased. The part number for the Cisco CallManager unit license is SW-CCM-UL-7920=.

Supported Access Points

The Cisco Wireless IP Phone 7920 supports Cisco Aironet Access Points (APs) that can run Cisco IOS and include the following models: 350, 1100, 1130, 1200, 1300.

Wi-Fi compliant Access Points that are manufactured by third-party vendors can function with the Cisco Wireless IP Phone 7920, but might not support features such as DTPC, ARP-caching, LEAP, or QBSS.

Documentation Updates

This section contains updates to the "Using the Cisco 7920 Configuration Utility" chapter in the Cisco Wireless IP Phone 7920 Administration Guide and contains the following topics:

Configuring the Phone Book

Configuring Speed Dial Hot Keys

Configuring the Phone Book

The Cisco Wireless IP Phone 7920 comes with a local phone book feature. Users add their own Phone Book entries by using the Directory menu on their phone. They can use their Phone Book entries to place calls by pressing the PhBook softkey, locating the name of the entry, and pressing the Call button.

You can use the Cisco 7920 Configuration Utility version 1.09 to add, modify, and delete Phone Book entries. In addition, you can create a list of common phone book entries and save them as a comma-separated-values (CSV) file. You can import the CSV file into the Phone Book on the phone or you can save the existing Phone Book entries on a phone into a CSV file.

To work with Phone Book entries, use the following steps:

Procedure


Step 1 In the Phone Preference window, click the Phone Book tab.

The Phone Book window displays configured phone book entries in the lower section.

Step 2 To add a new entry, enter the appropriate information in the following fields:

Name (up to 20 characters)—Entries are sorted alphabetically, so decide if you want to enter last name first.

Office Number (up to 23 digits)— Enter the local extension number, or the complete phone number with access and area codes.

Home Number (up to 23 digits)— Enter the local or long distance number complete with access and area codes.

Cell Phone Number (up to 23 digits)— Enter the local or long distance number complete with access and area codes.

Email Address (up to 48 characters)—Enter the email ID for reference only.

Step 3 Click Add to add the entry to the phone book.

Step 4 To modify an existing entry, scroll to highlight the entry in the lower section. Edit the text that appears in the Edit Phone Book section and click Modify.

Step 5 To delete an existing entry, scroll to highlight the entry in the lower section. Click Delete to remove the entry.

Step 6 Click Load to import a CSV file that contains phone book entries.

Step 7 Click Save to save the existing phone book entries to a CSV file.


Configuring Speed Dial Hot Keys

Cisco Wireless IP Phone 7920 users can program eight speed-dial numbers that are stored locally on their phone. Users access their speed dial numbers by using the numeric keys (2-9) on the keypad. The number 1 key is reserved for accessing the voice messaging system. Users program their speed dial numbers by choosing Menu > Directory > Phone Book> Speed Dial.

You can use the Cisco 7920 Configuration Utility Version 1.09 to add, modify, and delete speed-dial hot keys for the phone. You can also choose numbers from the Phone Book entries to use for speed-dial hot keys.

Use the following steps to configure or modify speed-dial hot keys.

Procedure


Step 1 In the Phone Preference window, click the Speed Dial tab.

Step 2 To set up speed-dial for a numeric key, enter the phone number exactly as it is dialed in the Dial Number field next to the Speed Button number. Include all access codes, such as "9," "1," and area codes.

Step 3 To modify an existing number, make changes in the Dial Number field.

Step 4 To use a phone number that is in the Phone Book, click Import from Phone Book.

Scroll to the desired phone number entry and select it.


Known and Resolved Problems

Known problems (bugs) are graded according to severity level. These release notes contain descriptions of:

All severity level 1 or 2 bugs.

Significant severity level 3 bugs.

You can search for problems by using the Cisco Software Bug Toolkit.

To access Bug Toolkit, you need the following items:

Internet connection

Web browser

Cisco.com user ID and password

To use the Software Bug Toolkit, follow this procedure:


Step 1 To access the Bug Toolkit, go to http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl.

Step 2 Log on with your Cisco.com user ID and password.

Step 3 Click the Launch Bug Toolkit hyperlink.

Step 4 To look for information about a specific problem, enter the bug ID number in the "Enter known bug ID" field and click Search.


Known Problems

Table 1 lists the known problems in the Cisco Wireless IP Phone 7920 firmware release 1.09.

Table 1 Known Problems 

DDTS Number
Summary

CSCea71689

When using the German or French language option on the Cisco Wireless IP Phone 7920, some phone displays have incorrect translations.

Workaround: None.

CSCee42313

Some duration fields are occasionally incorrect.

Workaround: None

CSCee42505

The Cisco Wireless IP Phone 7920 does not support virtual carrier sensing. This may cause audio quality issues in the transmission path.

Workaround: If you are only using WLSE, disable the radio management feature. If you are using 802.11g devices in the WLAN, there is no workaround.

CSCee52107

When the Cisco Wireless IP Phone 7920 and another IP phone share a line that has a call in progress, sometimes the Cisco Wireless IP Phone 7920 displays "Your current options" instead of "In use remotely."

Workaround: None

CSCee64723

When a Cisco IP Phone 7960 is connected to the Cisco Wireless IP Phone 7920, there can be gaps in the voice stream because the Cisco Wireless IP Phone 7920 does not send an RTP packet for 10 seconds.

Workaround: None

CSCef95866

The Cisco Wireless IP Phone 7920 does not have IP connectivity after firmware downgrade from Version 1.09 to Version 1.08 if you are using static WEP. If you are using DHCP, the phone will display
"No service
IP config failed."

Workaround: When you are upgrading Cisco CallManager and the default Cisco Wireless IP Phone 7920 firmware is Version 1.08, disable TFTP service until after you complete the upgrade. After the upgrade, set the default firmware to Version 1.09, then re-enable the TFTP service.

If you already performed the downgrade from firmware version 1.09 to 1.08, then you must reconfigure the static WEP key.

CSCeg63257

When the list of ring tones that a user can download is fewer than four choices, the ring tone list displays incorrectly.

Workaround: Use at least 4 ring tones in the ringtones.xml file.

CSCeg69465

The Cisco Wireless IP Phone 7920 may change focus to its secondary line when it receives a call on that line. Also, when another phone shares the secondary line and makes or receives a call on the shared line, the wireless IP phone may change focus.

Workaround: None.

CSCeg70243

Under certain calling conditions with shared lines, the Cisco Wireless IP Phone 7920 display shows blank spaces in the called party name or number.

Workaround: None.

CSCeg89775

The Cisco Wireless IP Phone 7920 will not change data rates for retransmissions. The phone may experience one-way communication if more than one data rate is enabled.

Workaround: Use only 11Mbps as specified in the Cisco Wireless IP Phone 7920 Design Guide.

CSCsa74132

The AP intermittently retransmits packets several times before the Cisco Wireless IP Phone 7920 accepts the packets.

Workaround: None.

CSCsa77297

Sometimes the Cisco Wireless IP Phone 7920 unexpectedly roams to another AP as if it were experiencing packet loss.

Workaround: None.

CSCsa79206

When the network has a high traffic volume, the Cisco Wireless IP Phone 7920 can go into a continuously scanning state.

Workaround: Power off and on the phone.

CSCsa79428

The Cisco Wireless IP Phone 7920 cannot work with multicast if more than one multicast source uses the same IP address.

Workaround: Use different IP addresses for each multicast source.

CSCsa80347

Sometimes the Cisco Wireless IP Phone 7920 resets after you change the phone from using DHCP to using a static IP address.

Workaround: None

CSCsa80917

When using third-party APs and switches and Cisco Discovery Protocol (CDP), the Cisco Wireless IP Phone 7920 can cause a Cisco IP Phone 7960 to reset.

Workaround: Disable CDP on the 7920. Press Menu > * # # > Send; then, navigate to Menu > Network Config > CDP TX Enable/Disable.


Resolved Problems

Table 2 lists the problems that were resolved since the last release.

Table 2 Resolved Problems 

DDTS Number
Summary

CSCeg33605

When using third-party APs, the Cisco Wireless IP Phone 7920 cannot roam from one AP to another AP.

CSCeg40244

Sometimes the Site Survey Tool detail displays the same information for all APs.

CSCeh03999

The Cisco Wireless IP Phone 7920 does not answer IGMP queries causing the phone to stop receiving multicast packets for that session.

CSCeh06553

The Cisco Wireless IP Phone 7920 can get into a continuous roaming loop when the AP utilization is high.

CSCsa61019

The Cisco Wireless IP Phone 7920 can have one-way audio if ARP-caching is not enabled.

CSCsa61075

The Cisco Wireless IP Phone 7920 sometimes displays RSSI equal to 1.

CSCsa74624

Cisco Wireless IP Phone 7920 sends packets at 1 Mbps rate before connecting to a call when the 7920 uses a non-auto setting.

CSCsa75133

The Cisco Wireless IP Phone 7920 advertises that all rates are supported when a single transmission rate is selected.

CSCsa77405

When using Aruba APs in the WLAN, the Cisco Wireless IP Phone 7920 sometimes gets association timeouts.


Related Documentation

The following Cisco Wireless IP Phone 7920 documentation has been revised and is available on Cisco.com at URL

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html

Cisco Wireless IP Phone 7920 Guide—In keeping with other Cisco IP Phone guides, this guide provides task tables that describe how to use features and menu options. This guide is available in English only and ships in the box with the Cisco Wireless IP Phone 7920.

Cisco Wireless IP Phone 7920 Administration Guide—The expanded administration guide includes general information about installing and configuring the Cisco Wireless IP Phone 7920 in the wireless WLAN and the IP telephony network. In addition, the troubleshooting chapter includes extensive troubleshooting scenarios and suggestions.

Cisco Wireless IP Phone 7920 Design and Deployment Guide—This revised and updated document provides design and deployment considerations and guidelines for implementing wireless Cisco IP Telephony solutions based on the Cisco Architecture for Voice, Video, and Integrated Data (AVVID).

Cisco Wireless IP Phone 7920 Accessory Guide—The revised accessory guide includes many corrections and revisions to information and is included in the box with the Cisco Wireless IP Phone 7920.

Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/cisco/web/support/index.html

You can access the Cisco website at this URL:

http://www.cisco.com

You can access international Cisco websites at this URL:

http://www.cisco.com/public/countries_languages.shtml

Documentation DVD

Cisco documentation and additional literature are available in a Documentation DVD package, which may have shipped with your product. The Documentation DVD is updated regularly and may be more current than printed documentation. The Documentation DVD package is available as a single unit.

Registered Cisco.com users (Cisco direct customers) can order a Cisco Documentation DVD (product number DOC-DOCDVD=) from the Ordering tool or Cisco Marketplace.

Cisco Marketplace:

http://www.cisco.com/go/marketplace/

Ordering Documentation

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

You can order Cisco documentation in these ways:

Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Ordering tool:

http://www.cisco.com/en/US/partner/ordering/

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 1 800 553-NETS (6387).

Documentation Feedback

You can send comments about technical documentation to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Cisco Product Security Overview

Cisco provides a free online Security Vulnerability Policy portal at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

From this site, you can perform these tasks:

Report security vulnerabilities in Cisco products.

Obtain assistance with security incidents that involve Cisco products.

Register to receive security information from Cisco.

A current list of security advisories and notices for Cisco products is available at this URL:

http://www.cisco.com/go/psirt

If you prefer to see advisories and notices as they are updated in real time, you can access a Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:

http://www.cisco.com/en/US/products/products_psirt_rss_feed.html

Reporting Security Problems in Cisco Products

Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:

Emergencies — security-alert@cisco.com

Nonemergencies — psirt@cisco.com


Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product to encrypt any sensitive information that you send to Cisco. PSIRT can work from encrypted information that is compatible with PGP versions 2.x through 8.x.

Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one that has the most recent creation date in this public key server list:

http://www.cisco.com/en/US/partner/products/products_security_vulnerability_policy.html


In an emergency, you can also reach PSIRT by telephone:

1 877 228-7302

1 408 525-6532

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.

Cisco Technical Support Website

The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, 365 days a year, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do


Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support Website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.


Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

World-class networking training is available from Cisco. You can view current offerings at this URL:

http://www.cisco.com/en/US/learning/index.html