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Table Of Contents
Cisco Wireless IP Phone 7920 Release Notes for Firmware Release 1.08
Using the Cisco Wireless IP Phone 7920 with Cisco CallManager 3.3(3) Service Release 1 and Later
Installing the Firmware Image 1.08 with Cisco CallManager 3.3(3) Service Release 1 and Later
Using the Cisco Wireless IP Phone 7920 with Cisco CallManager Express 3.0
Support for the Cisco 7920 Phone Type
Re-registering the Phone Using the Cisco 7920 Phone Type
Support for Special Loud Ring Tones
Using Auto-Registration in Cisco CallManager Releases Prior to Release 3.3(3)SR1
Regulatory Domains for Cisco Wireless IP Phone 7920
Cisco CallManager Unit License
Obtaining Technical Assistance
Obtaining Additional Publications and Information
Cisco Wireless IP Phone 7920 Release Notes for Firmware Release 1.08
For Cisco CallManager Versions 4.1, 4.0, and 3.3
October, 2004
The Cisco Wireless IP Phone 7920 firmware release 1.08 provides improvements to audio quality on calls, roaming capability for the wireless IP phones, and reduces phone restart occurrences for the user. This firmware image has been field tested prior to its release. For more information about problems that are resolved with this firmware release, see the "Resolved Problems" section.
Use these release notes with the firmware release1.08 running on Cisco CallManager Release 3.3, 4.0, and 4.1.
These release notes provide the following information:
•Using the Cisco Wireless IP Phone 7920 with Cisco CallManager 3.3(3) Service Release 1 and Later
•Obtaining Technical Assistance
•Obtaining Additional Publications and Information
Using the Cisco Wireless IP Phone 7920 with Cisco CallManager 3.3(3) Service Release 1 and Later
This section provides information about using the Cisco Wireless IP Phone 7920 with Cisco CallManager 3.3(3) Service Release 1 (SR1) and later. The following topics are included:
•Installing the Firmware Image 1.08 with Cisco CallManager 3.3(3) Service Release 1 and Later
•Using the Cisco Wireless IP Phone 7920 with Cisco CallManager Express 3.0
•Support for the Cisco 7920 Phone Type
•Re-registering the Phone Using the Cisco 7920 Phone Type
•Support for Special Loud Ring Tones
Installing the Firmware Image 1.08 with Cisco CallManager 3.3(3) Service Release 1 and Later
Use this procedure to load the version 1.08 firmware image for the Cisco Wireless IP Phone 7920 on Cisco CallManager 3.3(3) SR1 and later. You must install the firmware image on all Cisco CallManager systems that run TFTP service.
Procedure
Step 1 Download the firmware installation file cmterm-7920-sccp.1-0-8.exe from CCO at the following URL:
http://www.cisco.com/pcgi-bin/tablebuild.pl/ip-7900ser-crypto
Step 2 Double-click the .exe file to install the necessary firmware files in Cisco CallManager.
The version 1.08 firmware image file and load ID file for the Cisco Wireless IP Phone 7920 are copied into the Cisco CallManager TFTPPath directory.
Step 3 Log in to the Cisco CallManager Administration application.
Step 4 From the menu bar, choose System > Device Defaults.
The Device Defaults Configuration window appears.
Step 5 Scroll down on the page to Cisco 7920 in the Device Type column. In the Load Information window, enter the firmware image file name:
cmterm_7920.4.0-01-08This updates the firmware load information field.
Step 6 Click the Update button.
Note Do not change any of the parameters of the firmware image file.
Caution If you need to downgrade the firmware to an earlier version, you must use the Cisco 7920 Configuration Utility to perform the downgrade. When downgrading firmware, the phone configuration entries are lost and the phone resets to factory defaults. You must reconfigure the phone with the Cisco 7920 Configuration Utility or by using the Network Config menu on the phone.
Using the Cisco Wireless IP Phone 7920 with Cisco CallManager Express 3.0
If you are using the Cisco Wireless IP Phone 7920 with Cisco CallManager Express (CME) 3.0, you can download the version 1.08 firmware image file cmterm_7920.4.0-01-08.bin and the phone load image helper file os7920.txt from Cisco.com at the following URL:
http://www.cisco.com/pcgi-bin/tablebuild.pl/ip-iostsp
Support for the Cisco Wireless IP Phone 7920 with Cisco CallManager Express is limited, and specific caveats apply.
Caveats
•You must assign the Cisco 7960 phone type to the Cisco Wireless IP Phone 7920 when using Cisco CallManager Express 3.0.
•To install the version 1.08 firmware with Cisco CallManager Express 3.0, you must manually copy the firmware image file cmterm_7920.4.0-01-08.bin and the phone load image helper file os7920.txt to the Cisco CallManager Express TFTP server (router flash).
•The Cisco Wireless IP Phone 7920 version 1.08 firmware image does not provide support for the following Cisco CallManager Express 3.0 features:
–Intercom
–Paging
–Conferencing between lines.
Caution After you upgrade the wireless IP phones to version 1.08 firmware, if you need to downgrade to an earlier firmware version, you must use the Cisco 7920 Configuration Utility to do so. The phone is reset to factory defaults and loses the configuration entries.
Support for the Cisco 7920 Phone Type
Cisco CallManager release 3.3(3) SR1 and later includes support for the Cisco 7920 phone type in the Cisco CallManager Administration application. (Previously, there was no phone type for this phone and you had to configure it as a Cisco IP Phone 7960.)
If you upgrade to Cisco CallManager release 3.3(3) SR1 and later, you can choose the Cisco 7920 phone type when adding the wireless phone. However, if you perform the upgrade and have Cisco wireless phones on your network that were previously configured as Cisco IP Phone 7960s, you will need to remove those entries from the Cisco CallManager database and assign the Cisco 7920 phone type to these phones. See the "Re-registering the Phone Using the Cisco 7920 Phone Type" section for details.
If you use auto-registration to register the Cisco Wireless IP Phone 7920 with Cisco CallManager 3.3 released prior to 3.3(3) SR1, you need to make the configuration files on the phone available to the Cisco CallManager so the phone can be registered with the Cisco 7920 phone type. See the "Using Auto-Registration in Cisco CallManager Releases Prior to Release 3.3(3)SR1" section for details.
Re-registering the Phone Using the Cisco 7920 Phone Type
If you upgrade to Cisco CallManager version 3.3(3) SR1 and later, and have Cisco wireless IP phones on your network that were previously configured as Cisco IP Phone 7960s, you will need to remove those entries from the Cisco CallManager database and assign the Cisco 7920 phone type to the Cisco wireless IP phones as follows:
Procedure
Step 1 Log in to the Cisco CallManager Administration application.
Step 2 From the menu bar, choose System > Cisco CallManager.
The Cisco CallManager Configuration window appears.
Step 3 Choose Device > Phones.
Step 4 Choose the records that match your Cisco Wireless IP Phone 7920s.
Step 5 Click Delete to delete the records.
All Cisco Wireless IP Phone 7920s will be deleted from the Cisco CallManager database.
Step 6 In the Cisco CallManager Configuration window, choose Device > Add a New Device.
Step 7 The Add a New Device window appears.
Step 8 Select Phone from the Device Type drop-down menu and click Next.
The Add a New Phone window appears.
Step 9 Select the Cisco 7920 phone type from the drop-down menu and click Next.
The Phone Configuration window appears.
Step 10 In the Phone Configuration window, enter information in the following fields:
•MAC Address
•Domain Name assoicated with this MAC Address
Step 11 Click Insert.
The Cisco CallManager Administration application asks if you want to assign a directory number.
Step 12 Enter the required fields.
Support for Special Loud Ring Tones
The Cisco Wireless IP Phone 7920 running on Cisco CallManager Release 3.3(3) SR 1 or later provides support for special loud ring tones. The loud ring tones play at 136 dBA after being initially played at 125 dBA for four seconds; these are intended for use in noisy customer environments that require louder ring tones.
Use this procedure to load the loud ring tones on the Cisco Wireless IP Phone 7920.
Procedure
Step 1 Download the loud ring tones zip file and Readme file from Cisco.com at this URL:
http://www.cisco.com/pcgi-bin/tablebuild.pl/ip-7900ser-crypto.
Step 2 Extract the ring tone files to your hard disk.
Step 3 To stop the TFTP service, from Cisco CallManager Administration, choose Applications > Serviceability> Tools > Control Center. Right-click Cisco TFTP and click Stop .
Step 4 If not already done, upgrade the Cisco Wireless IP Phone 7920 to the version 1.08 firmware image file cmterm_7920.4.0-01-08.bin. See the "Installing the Firmware Image 1.08 with Cisco CallManager 3.3(3) Service Release 1 and Later" section for additional information.
Step 5 Back up your current ringlist.xml file because the new ringlist.xml file might not include all of your ring tones.
Step 6 Copy the special loud ring tone files (loudxxx.raw) and the associated ringlist.xml file into the C:\program files\Cisco\TFTPPath directory on the Cisco CallManager server.
Note You must copy the ring tone files. If you move the files, they do not inherit the correct permissions and the ring tones will not be accessible.
Step 7 To restart the Cisco TFTP server, choose Applications > Serviceability> Tools > Control Center. Right-click Cisco TFTP and click Restart
Step 8 Power on the Cisco Wireless IP Phone 7920. The loud ring tones (loudxxx.raw) should now be available for downloading on the phone.
Step 9 To download and select a loud ring tone as the current ring tone, choose Menu > Phone Settings > Ring Tones > Download Ring Tone. Scroll to and select the desired loud ring tone. A check mark appears by the active ring tone.
Step 10 From the Cisco Wireless IP Phone 7920, choose Menu > Profiles to adjust the ring volume.
Note Make sure the ring volume is turned up to the maximum setting. Alternatively, you can choose the "Outdoors" profile, which is configured for the maximum volume setting.
For additional information about setting the ring volume on the phone, refer to the "Setting the Ring Volume for a Profile" section of Chapter 6, "Configuring Profiles and Phone Settings," in the Cisco Wireless IP Phone 7920 User Guide.
Using the Cisco Wireless IP Phone 7920 with
Cisco CallManager Versions Prior to Release 3.3(3) Service Release 1This section provides information about using the Cisco Wireless IP Phone 7920 with Cisco CallManager versions prior to release 3.3(3) SR1. The following topics are included:
•Using Auto-Registration in Cisco CallManager Releases Prior to Release 3.3(3)SR1
Installing the Firmware Image with Cisco CallManager Versions Prior to Release 3.3(3) Service Release 1
Use the procedure in the "Installing the Firmware Image 1.08 with Cisco CallManager 3.3(3) Service Release 1 and Later" section to load and update the firmware image with Cisco CallManager versions prior to release 3.3(3) SR1.
Cisco CallManager versions prior to release 3.3(3) SR1 do not support the Cisco 7920 phone type.
Note When you update the firmware image for the Cisco Wireless IP Phone 7920 in Cisco CallManager versions prior to release 3.3(3) SR1, you must assign the Cisco IP Phone 7960 phone type to the Cisco Wireless IP Phone 7920 when adding the phone through the Cisco CallManager Administration application.
Using Auto-Registration in Cisco CallManager Releases Prior to Release 3.3(3)SR1
If you use auto-registration to register the Cisco Wireless IP Phone 7920 with Cisco CallManager 3.3 released prior to 3.3(3) SR1, you need to make the configuration files on the phone available to the Cisco CallManager so the phone can be registered with the Cisco 7960 phone type. If the configuration files are not available, the Cisco CallManager cannot auto-register the phone.
Use this procedure to enable the configuration files for Cisco CallManager releases prior to 3.3(3) SR1.
Procedure
Step 1 Log in to the Cisco CallManager Administration application.
Step 2 From the menu bar, choose Service > Service Parameters.
The Service Parameters Configuration page appears.
Step 3 In the Service drop-down list box, choose Cisco TFTP.
Step 4 Click the Advanced button.
Step 5 Scroll down on the page to Clusterwide parameters (Parameters that apply to all servers), and set the Enable Caching of Configuration Files parameter to False.
Step 6 Click the Update button.
Note After you upgrade the wireless IP phones to version 1.08 firmware, if you need to downgrade to version 1.07 firmware, you must use the Cisco 7920 Configuration Utility to do so.
Regulatory Domains for Cisco Wireless IP Phone 7920
Be aware that you can use a Cisco Wireless IP Phone 7920 only within the region in which it is purchased. The Cisco Wireless IP Phone 7920 will not function properly in another region. The Cisco Wireless IP Phone 7920 is manufactured for and sold in specific regulatory domains. These domains, such as North America and Japan, have regulations that control the radio frequency (RF) channels that are available for wireless phones.
Features Not Supported
The Cisco Wireless IP Phone 7920 firmware release 1.0(8) is compatible with Cisco CallManager Release 4.0(1) and later and Release 4.1(2), but the phones do not support the new phone features that are available with these Cisco CallManager releases.
The Cisco Wireless IP Phone 7920 does not support the following features that are available on the Cisco CallManager Release 3.3(3) SR1 and later:
•Extension Mobility
•CallBack Busy
•Quality Reporting Tool
•Cisco IPMA
Known and Resolved Problems
Known problems (bugs) are graded according to severity level. These release notes contain descriptions of the following problems:
•All severity level-1 or -2 bugs.
•Significant severity level-3 bugs.
•All customer-found bugs (regardless of severity level).
You can search for problems by using the Cisco Software Bug Toolkit. To access the Software Bug Toolkit, perform the following procedure:
Step 1 Log in to Cisco.com.
Step 2 Choose Service & Support > Technical Support Help—Cisco TAC > Tool Index.
Step 3 In the Jump to: links at the top of the page, click the letter S; then choose Software Bug Toolkit.
You can also access the Software Bug Toolkit by entering the following URL in your web browser:
http://www.cisco.com/pcgi-bin/Support/Bugtool/home.pl
Known Problems
Table 1 lists the known problems in the Cisco Wireless IP Phone 7920 firmware release 1.08.
Resolved Problems
Table 2 lists the problems that have been resolved since the last release.
Additional Information
The following Cisco Wireless IP Phone 7920 documentation has been revised and is available on Cisco.com at URL
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/english/wip7920/index.htm:
•Cisco Wireless IP Phone 7920 Guide—In keeping with other Cisco IP Phone guides, this guide provides task tables that describe how to use features and menu options. This guide is available in English only and ships in the box with the Cisco Wireless IP Phone 7920.
•Cisco Wireless IP Phone 7920 Administration Guide—The expanded administration guide includes general information about installing and configuring the Cisco Wireless IP Phone 7920 in the wireless WLAN and the IP telephony network. In addition, the troubleshooting chapter includes extensive troubleshooting scenarios and suggestions.
•Cisco Wireless IP Phone 7920 Design and Deployment Guide—This revised and updated document provides design and deployment considerations and guidelines for implementing wireless Cisco IP Telephony solutions based on the Cisco Architecture for Voice, Video, and Integrated Data (AVVID).
•Cisco Wireless IP Phone 7920 Accessory Guide—The revised accessory guide includes many corrections and revisions to information and is included in the box with the Cisco Wireless IP Phone 7920.
Cisco CallManager Unit License
A Cisco CallManager unit license for a single Cisco Wireless IP Phone 7920 may be purchased. The part number for the Cisco CallManager unit license is SW-CCM-UL-7920=.
Related Documentation
For more information about the Cisco Wireless IP Phone 7920, refer to the following publications available at URL http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/english/wip7920/index.htm:
•Cisco Wireless IP Phone 7920 Guide for Cisco CallManager
•Cisco Wireless IP Phone 7920 Accessory Guide
•Cisco Wireless IP Phone 7920 Administration Guide for Cisco CallManager
•Regulatory and Compliance Information for the Cisco Wireless IP Phone 7920
•Cisco Wireless IP Phone 7920 Design and Deployment Guide
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation on the World Wide Web at this URL:
http://www.cisco.com/cisco/web/support/index.html
You can access the Cisco website at this URL:
International Cisco websites can be accessed from this URL:
http://www.cisco.com/public/countries_languages.shtml
Ordering Documentation
You can find instructions for ordering documentation at this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
You can order Cisco documentation in these ways:
•Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Ordering tool:
http://www.cisco.com/en/US/partner/ordering/index.shtml
•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).
Documentation Feedback
You can submit e-mail comments about technical documentation to bug-doc@cisco.com.
You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Obtaining Technical Assistance
For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, the Cisco Technical Assistance Center (TAC) provides 24-hour-a-day, award-winning technical support services, online and over the phone. Cisco.com features the Cisco TAC website as an online starting point for technical assistance. If you do not hold a valid Cisco service contract, please contact your reseller.
Cisco TAC Website
The Cisco TAC website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The Cisco TAC website is available 24 hours a day, 365 days a year. The Cisco TAC website is located at this URL:
Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a login ID or password, register at this URL:
http://tools.cisco.com/RPF/register/register.do
Opening a TAC Case
Using the online TAC Case Open Tool is the fastest way to open P3 and P4 cases. (P3 and P4 cases are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Case Open Tool automatically recommends resources for an immediate solution. If your issue is not resolved using the recommended resources, your case will be assigned to a Cisco TAC engineer. The online TAC Case Open Tool is located at this URL:
http://www.cisco.com/tac/caseopen
For P1 or P2 cases (P1 and P2 cases are those in which your production network is down or severely degraded) or if you do not have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned immediately to P1 and P2 cases to help keep your business operations running smoothly.
To open a case by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447For a complete listing of Cisco TAC contacts, go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
TAC Case Priority Definitions
To ensure that all cases are reported in a standard format, Cisco has established case priority definitions.
Priority 1 (P1)—Your network is "down" or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Priority 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Priority 3 (P3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Priority 4 (P4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
•Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Go to this URL to visit the company store:
http://www.cisco.com/go/marketplace/
•The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:
http://cisco.com/univercd/cc/td/doc/pcat/
•Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press online at this URL:
•Packet magazine is the Cisco quarterly publication that provides the latest networking trends, technology breakthroughs, and Cisco products and solutions to help industry professionals get the most from their networking investment. Included are networking deployment and troubleshooting tips, configuration examples, customer case studies, tutorials and training, certification information, and links to numerous in-depth online resources. You can access Packet magazine at this URL:
•Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:
•Training—Cisco offers world-class networking training. Current offerings in network training are listed at this URL:
http://www.cisco.com/en/US/learning/index.html
This document is to be used in conjunction with the documents listed in the "Related Documentation" section.
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