Cisco Business Edition 3000 Administrative Interface
Diagnostics page allows you to run diagnostics for
your system, gather diagnostic information for your system, and download the
diagnostic information. On the
Diagnostics page, you can collect logs, enable or
disable loopback for T1/E1 interfaces, and download the USB diagnostics file.
The following table describes the settings that you can use
to enable or disable detailed logging, generate logs, and download the log file
under the Collect Logs tab.
Table 1 Settings on the Collect Logs tab
To enable the system to collect debug level log data, click
Enable Logging. After you click this
button, it grays out and the Disable Logging button becomes enabled. You can
now attempt to reproduce your system issue.
Turning on logging may impact system
performance, so enable logging only when necessary. After you finish collecting
log data, remember to disable logging by clicking
When you have reproduced the system issue, click
to stop the system from collecting log data. After
you click this button, it grays out and the Enable Logging button becomes
Generate Log File
To prepare a log file, click
Generate Log File.
You can generate a log file without
enabling/disabling the logging functionality by clicking Generate Log File at
any time and downloading the current log collection file.
The system displays the progress of the log file generation.
When the log file is complete, a link displays that you can click to download
the file to your PC. The link contains the time and date that the log file was
Be sure to download the file to a location on
your PC that contains enough disk space to accommodate the size of the log
USB Flash Drive
Cisco USB flash drive allows you to perform the server diagnostics and
collect the required log files when the Cisco Business Edition 3000 Administrative Interface is not accessible. You can use
the USB Flash Drive tab to download the diagnostics file.
Ensure that the USB flash drive has a storage space of 4 GB. If there is not
sufficient storage space, the files smaller than 4 GB will be copied to the
To download the USB diagnostics file, click
Download Diagnostics File. The USB diagnostics
file allows the Value Added Reseller (VAR) and Cisco Technical Assistance
Center (TAC) to provide additional troubleshooting assistance, especially when
you cannot access the Cisco Business Edition
3000 Administrative Interface.
The Cisco Business Edition 3000 Administrative Interface supports
capturing the network packets on a server. While troubleshooting, it is
sometimes necessary to collect network packets that are being sent to and from
the network interface on a Cisco Business Edition 3000 server.
The following table describes the settings on the Packet
Packet Capture is resource-intensive and the system might be less
responsive while it is enabled.
Table 2 Settings on the Packet Capture tab
Packet Capture allows you to capture the network packets in
Capture packets to
and from IP address—Choose this option to capture the network packets to and
from a particular IP address.
packets—Choose this option to capture all the network packets.
Start Packet Capture
To start packet capture, click
Start Packet Capture. The time stamp
displays the current date and packet capture start time.
If the packet capture file exists on a system, the following
warning message appears:
You can keep only one packet capture file on the server at a
time. If you generate a new one, the existing file will be replaced with the
While the packet capture is running, you can also attempt to
reproduce the problem.
Stop Packet Capture
To stop the packet capturing, click
Stop Packet Capture. The time stamp
displays the current date and packet Capture stop time.
Packet capture stops when it captures 100,000 network packets.
The captured packets are saved in Packetcapture< Timestamp
in YYYY-MM-DD_hh-mm-ss>.cap file format. The time stamp displays the time
when the packet capturing was started.
Download the log file to your PC
A link allows you to download the captured network packets to
You should have the corresponding software tools installed
on your PC to view the downloaded network packets.
Cisco Business Edition 300 Administrative Ping utility interface
allows you to check the network connectivity for the desired IP Address or a
hostname to which you want reach. While check the connectivity, you can mention
the number of attempts that the system can try.
The following table describes the test characters that the
ping facility sends.
Table 3 Settings on the Ping tab
To check connectivity by using the Ping utility, perform the
Type the hostname
or IP address to be reached. If DNS is not available on server, entering
hostname will not work
Select the number
of the Ping Attempts from the drop-drown list. After reaching the specified
number of attempts mentioned in the drop-down list, the Ping operation will be
automatically stopped. By default, the number is 1. The other available
attempts are 5, 25, and 100.
To start a ping session, click the
Start Ping button. Ping stops
automatically after reaching the specified iteration number. The output shows
the results of the Ping Attempts with the results summarized at the end.
After you click the
Start Ping button, the button label
Cancel Ping and allows you to cancel the
ping session. Ping statistics will not be available if ping is cancelled.
If you click the
Cancel Ping button in the middle of a
ping process, the ping operation is cancelled for the remaining iterations. A
message appears in the Ping output box stating
The following table describes the settings on the Gateway
Loopback tab. Your service provider uses loopback test to diagnose connection
problems in the network and may ask you to put your T1/E1 interfaces (ports)
into loopback mode. You can use the settings on the Gateway Loopback tab to
enable or disable loopback mode for the internal gateway ports.
Do not add, update, or delete any of the internal gateway ports when
you put a port in loopback mode. Adding, updating, or deleting a port can reset
the internal gateway and will pull the port out of loopback mode.
You can use the Gateway Loopback tab to initiate loopback for
internal gateways only. It is not applicable for external gateways.
Table 4 Settings on the Gateway Loopback tab
Displays all the internal PSTN gateway ports.
Displays the name of the gateway to which the port belongs.
Provides a brief description of the port.
Displays the status of the port, that is, up, down, or
To put a port in loopback mode, click
Enable Loopback. After you click this
option, you can either
Disable Loopback or
After you put a port in loopback mode, the gateway to which
that port belongs is unregistered. You can verify this through the
Health Summary page.
You cannot enable loopback if the gateway for
that port is not configured.
When your service provider completes the testing and asks you
to disable loopback, click
Disable Loopback to recover the port
from loopback. After you click this option, it changes to