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Table Of Contents
Cisco Unified Communications Operating System Release Notes, Versions 2000.4.3 and 2000.4.3a
What Is New in Releases 2000.4.3 and 2000.4.3a
Cisco Product Security Overview
Reporting Security Problems in Cisco Products
Obtaining Technical Assistance
Cisco Technical Support & Documentation Website
Definitions of Service Request Severity
Obtaining Additional Publications and Information
Cisco Unified Communications Operating System Release Notes, Versions 2000.4.3 and 2000.4.3a
Note
This document provides information that supports operating system installations 2000.4.3 and 2000.4.3a; it also provides information that supports operating system upgrade 2000.4.3a.
These release notes provide information for Cisco-provided operating system versions 2000.4.3 and 2000.4.3a, which support Cisco Unified CallManager, Cisco Personal Assistant, Cisco Emergency Responder, Cisco Unified Contact Center Express, Cisco Unified IP-IVR, Cisco Unified IP Queue Manager, Cisco Conference Connection, Cisco Unified Customer Voice Portal, and Cisco Unified MeetingPlace Express.
Contents
This release notes document contains information on the following topics:
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Revision History
Table 1 provides the revision history of this document.
Table 1 Revision History of This Document
July 5, 2006
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Related Documentation
Use these release notes in conjunction with the following documents:
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This document provides information on installing the operating system.
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This document provides information for tracking Cisco-supported operating system, SQL Server, and security files that are available for web download.
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This document provides a list of changes from the last release and additional information on the operating system.
To obtain these documents, click the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/iptel_os/index.htm
Hardware Requirements
This Cisco Unified Communications operating system supports new installations for the Cisco Media Convergence Servers (MCS) and Cisco-approved, customer-provided servers that are listed in Table 2. For information about supported upgrades, see the "What Is New in Releases 2000.4.3 and 2000.4.3a" section.
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What Is New in Releases 2000.4.3 and 2000.4.3a
Cisco Unified Communications operating system versions 2000.4.3 and 2000.4.3a contain the following changes, which are the same for both versions of the operating system.
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Cisco labels new installations of the operating system as either 2000.4.3 or 2000.4.3a, and Cisco labels the operating system upgrade as 2000.4.3a. For details about 2000.4.3 and 2000.4.3a, review the following information:
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Using Bug Toolkit
You can find the latest open and resolved caveat information by using Bug Toolkit, which is an online tool that allows you to view the details of a bug. To access Bug Toolkit, you need the following items:
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To enter a specific bug ID in Bug Toolkit, perform the following procedure:
Procedure
Step 1
Step 2
Step 3
Step 4
Resolved Issues
Table 3 provides a list of resolved issues. For information on how to view details of a specific bug, see the "Using Bug Toolkit" section.
Known Issues
Table 4 provides a list of known issues. To access information on a specific bug, click the URL in the Headline column.
Table 4 Known Issues
CSCsd12127
On Cisco MCS 7825-H1-IPC1, installation of operating system version 2000.4.1 with USB device attached fails.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd12127
CSCsd95396
The HP DL320-G4 server takes over 6 hours to mirror hard drives.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd95396
CSCse27124
The Cisco MCS 7825-I2 server gets stuck in loop trying to enable RAID.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse27124
CSCse49574
Operating system installation failed to transfer image on DL320 G4 and Cisco MCS-7825-H2.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse49574
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/techsupport
You can access the Cisco website at this URL:
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml
Product Documentation DVD
The Product Documentation DVD is a comprehensive library of technical product documentation on a portable medium. The DVD enables you to access multiple versions of installation, configuration, and command guides for Cisco hardware and software products. With the DVD, you have access to the same HTML documentation that is found on the Cisco website without being connected to the Internet. Certain products also have .PDF versions of the documentation available.
The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com users (Cisco direct customers) can order a Product Documentation DVD (product number DOC-DOCDVD= or DOC-DOCDVD=SUB) from Cisco Marketplace at this URL:
http://www.cisco.com/go/marketplace/
Ordering Documentation
Registered Cisco.com users may order Cisco documentation at the Product Documentation Store in the Cisco Marketplace at this URL:
http://www.cisco.com/go/marketplace/
Nonregistered Cisco.com users can order technical documentation from 8:00 a.m. to 5:00 p.m. (0800 to 1700) PDT by calling 1 866 463-3487 in the United States and Canada, or elsewhere by calling 011 408 519-5055. You can also order documentation by e-mail at tech-doc-store-mkpl@external.cisco.com or by fax at 1 408 519-5001 in the United States and Canada, or elsewhere at 011 408 519-5001.
Documentation Feedback
You can rate and provide feedback about Cisco technical documents by completing the online feedback form that appears with the technical documents on Cisco.com.
You can submit comments about Cisco documentation by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems, Inc.
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
From this site, you will find information about how to:
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A current list of security advisories, security notices, and security responses for Cisco products is available at this URL:
To see security advisories, security notices, and security responses as they are updated in real time, you can subscribe to the Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed. Information about how to subscribe to the PSIRT RSS feed is found at this URL:
http://www.cisco.com/en/US/products/products_psirt_rss_feed.html
Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you have identified a vulnerability in a Cisco product, contact PSIRT:
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An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.
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In an emergency, you can also reach PSIRT by telephone:
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Tip
Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
The link on this page has the current PGP key ID in use.
If you do not have or use PGP, contact PSIRT at the aforementioned e-mail addresses or phone numbers before sending any sensitive material to find other means of encrypting the data.
Obtaining Technical Assistance
Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.
Cisco Technical Support & Documentation Website
The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Note
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—An existing network is down, or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of the network is impaired, while most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
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http://www.cisco.com/go/marketplace/
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http://www.cisco.com/go/iqmagazine
or view the digital edition at this URL:
http://ciscoiq.texterity.com/ciscoiq/sample/
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http://www.cisco.com/en/US/products/index.html
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http://www.cisco.com/discuss/networking
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http://www.cisco.com/en/US/learning/index.html
CCSP, CCVP, the Cisco Square Bridge logo, Follow Me Browsing, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.; and Access Registrar, Aironet, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast Step, FormShare, GigaDrive, GigaStack, HomeLink, Internet Quotient, IOS, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, LightStream, Linksys, MeetingPlace, MGX, the Networkers logo, Networking Academy, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing, ProConnect, RateMUX, ScriptShare, SlideCast, SMARTnet, The Fastest Way to Increase Your Internet Quotient, and TransPath are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.
All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0601R)
Copyright © 2006 Cisco Systems, Inc. All rights reserved.
