Table Of Contents
Cisco Unified Communications Operating System Release Notes, Versions 2000.4.3 and 2000.4.3a
Note This document provides information that supports operating system installations 2000.4.3 and 2000.4.3a; it also provides information that supports operating system upgrade 2000.4.3a.
These release notes provide information for Cisco-provided operating system versions 2000.4.3 and 2000.4.3a, which support Cisco Unified CallManager, Cisco Personal Assistant, Cisco Emergency Responder, Cisco Unified Contact Center Express, Cisco Unified IP-IVR, Cisco Unified IP Queue Manager, Cisco Conference Connection, Cisco Unified Customer Voice Portal, and Cisco Unified MeetingPlace Express.
This release notes document contains information on the following topics:
Table 1 provides the revision history of this document.
Table 1 Revision History of This Document
Revision Date Comment
July 5, 2006
•Updated the "Known Issues" section.
•Updated the "Resolved Issues" section.
•Updated the "What Is New in Releases 2000.4.3 and 2000.4.3a" section.
•Updated the "Hardware Requirements" section.
Use these release notes in conjunction with the following documents:
•Installing the Operating System on the Cisco Unified Communications Server
This document provides information on installing the operating system.
•Cisco IP Telephony Operating System, SQL Server, Security Updates
This document provides information for tracking Cisco-supported operating system, SQL Server, and security files that are available for web download.
•The readme document that posts on the web next to the operating system upgrade
This document provides a list of changes from the last release and additional information on the operating system.
To obtain these documents, click the following URL:
This Cisco Unified Communications operating system supports new installations for the Cisco Media Convergence Servers (MCS) and Cisco-approved, customer-provided servers that are listed in Table 2. For information about supported upgrades, see the "What Is New in Releases 2000.4.3 and 2000.4.3a" section.
Note Cisco-approved, customer-provided servers must meet exact server configurations.
Note This operating system does not support servers with only "ECS" appended to the end of the model number.
What Is New in Releases 2000.4.3 and 2000.4.3a
Cisco Unified Communications operating system versions 2000.4.3 and 2000.4.3a contain the following changes, which are the same for both versions of the operating system.
•Inclusion of Microsoft Windows 2000 updates for Service Pack (sP)4
•Inclusion of hotfixes that released after SP4
•Updates to Compaq/HP and IBM firmware, drivers, and software
•Inclusion of additional security settings
•Upgrade of Microsoft services and components
Cisco labels new installations of the operating system as either 2000.4.3 or 2000.4.3a, and Cisco labels the operating system upgrade as 2000.4.3a. For details about 2000.4.3 and 2000.4.3a, review the following information:
•The Cisco MCS-7825-H2 only supports new installations of 2000.4.3a (not 2000.4.3). All other servers in Table 2 support new installations of 2000.4.3 or 2000.4.3a.
•If you are performing a new installation and want to identify the version of the operating system installation that your server supports, locate the operating system installation disk that ships in your software kit.
•If you run 2000.4.3 on the Cisco MCS-7815-I2, Cisco strongly recommends that you apply a 2000.4.3a service release, for example, 2000.4.3asr1, as described in the "Installing Operating System Software Updates" section of Installing the Operating System on the Cisco Unified Communications Server. For this server, operating system 2000.4.3 lacks a driver for the PCI-X card, which the 2000.4.3a service release includes.
•If the server runs 2000.4.3, you cannot upgrade it to 2000.4.3a, but you can apply the 2000.4.3a service releases to get the fixes that are available in 2000.4.3a.
•You can upgrade any Cisco MCS or Cisco-approved, customer-provided server that runs 2000.2.7 (or later) to 2000.4.3a, unless the server already runs 2000.4.3. The upgrade detects the current version that runs on the server, and if the server does not run a compatible version, the upgrade aborts.
Using Bug Toolkit
You can find the latest open and resolved caveat information by using Bug Toolkit, which is an online tool that allows you to view the details of a bug. To access Bug Toolkit, you need the following items:
•Cisco.com user ID and password
To enter a specific bug ID in Bug Toolkit, perform the following procedure:
Step 2 Log on with your Cisco.com user ID and password.
Step 3 Click the Launch Bug Toolkit hyperlink.
Step 4 Enter the bug ID number in the Enter known bug ID: field; click Search.
Table 4 provides a list of known issues. To access information on a specific bug, click the URL in the Headline column.
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
You can access the most current Cisco documentation at this URL:
You can access the Cisco website at this URL:
You can access international Cisco websites at this URL:
Product Documentation DVD
The Product Documentation DVD is a comprehensive library of technical product documentation on a portable medium. The DVD enables you to access multiple versions of installation, configuration, and command guides for Cisco hardware and software products. With the DVD, you have access to the same HTML documentation that is found on the Cisco website without being connected to the Internet. Certain products also have .PDF versions of the documentation available.
The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com users (Cisco direct customers) can order a Product Documentation DVD (product number DOC-DOCDVD= or DOC-DOCDVD=SUB) from Cisco Marketplace at this URL:
Registered Cisco.com users may order Cisco documentation at the Product Documentation Store in the Cisco Marketplace at this URL:
Nonregistered Cisco.com users can order technical documentation from 8:00 a.m. to 5:00 p.m. (0800 to 1700) PDT by calling 1 866 463-3487 in the United States and Canada, or elsewhere by calling 011 408 519-5055. You can also order documentation by e-mail at email@example.com or by fax at 1 408 519-5001 in the United States and Canada, or elsewhere at 011 408 519-5001.
You can rate and provide feedback about Cisco technical documents by completing the online feedback form that appears with the technical documents on Cisco.com.
You can submit comments about Cisco documentation by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems, Inc.
Attn: Customer Document Ordering
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San Jose, CA 95134-9883
We appreciate your comments.
Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
From this site, you will find information about how to:
•Report security vulnerabilities in Cisco products.
•Obtain assistance with security incidents that involve Cisco products.
•Register to receive security information from Cisco.
A current list of security advisories, security notices, and security responses for Cisco products is available at this URL:
To see security advisories, security notices, and security responses as they are updated in real time, you can subscribe to the Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed. Information about how to subscribe to the PSIRT RSS feed is found at this URL:
Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you have identified a vulnerability in a Cisco product, contact PSIRT:
•For Emergencies only — firstname.lastname@example.org
An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.
•For Nonemergencies — email@example.com
In an emergency, you can also reach PSIRT by telephone:
•1 877 228-7302
•1 408 525-6532
Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product (for example, GnuPG) to encrypt any sensitive information that you send to Cisco. PSIRT can work with information that has been encrypted with PGP versions 2.x through 9.x.
Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:
The link on this page has the current PGP key ID in use.
If you do not have or use PGP, contact PSIRT at the aforementioned e-mail addresses or phone numbers before sending any sensitive material to find other means of encrypting the data.
Obtaining Technical Assistance
Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.
Cisco Technical Support & Documentation Website
The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:
Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:
For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447
For a complete list of Cisco TAC contacts, go to this URL:
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—An existing network is down, or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of the network is impaired, while most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
•The Cisco Product Quick Reference Guide is a handy, compact reference tool that includes brief product overviews, key features, sample part numbers, and abbreviated technical specifications for many Cisco products that are sold through channel partners. It is updated twice a year and includes the latest Cisco offerings. To order and find out more about the Cisco Product Quick Reference Guide, go to this URL:
•Cisco Marketplace provides a variety of Cisco books, reference guides, documentation, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:
•Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:
•Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:
•iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:
or view the digital edition at this URL:
•Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:
•Networking products offered by Cisco Systems, as well as customer support services, can be obtained at this URL:
•Networking Professionals Connection is an interactive website for networking professionals to share questions, suggestions, and information about networking products and technologies with Cisco experts and other networking professionals. Join a discussion at this URL:
•World-class networking training is available from Cisco. You can view current offerings at this URL:
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