Table Of Contents
Cisco IP Telephony Operating System 2000.2.4 Release Notes
This documents provides release notes for Cisco-provided operating system 2000.2.4, which supports Cisco CallManager, Cisco Customer Response Solutions/Applications, Cisco Conference Connection, Cisco Emergency Responder, and Cisco Personal Assistant.
This release notes document contains information on the following topics:
Locating Related Documentation
Use these release notes in conjunction with the following documents:
•Installing the Operating System on the Cisco IP Telephony Applications Server
This document provides information on installing/upgrading the operating system and applying software updates.
•Cisco IP Telephony Operating System, SQL Server, Security Updates
This document provides information for tracking Cisco-supported operating system, SQL Server, and security files that are available for web download.
•The readme document that posts on the web next to the operating system upgrade
This document provides a list of changes from the last release and additional information on the operating system.
To obtain these documents, click the following URL:
To increase system performance on a Cisco CallManager server with four drives, you can configure service parameters and trace output settings, so that trace files write to the drive labeled "Trace" instead of the default C: drive. Using the trace drive allows you to capture more trace files because this drive is set up specifically for trace file collection.
After you install Cisco CallManager, use the following procedure to set the Trace Directory Path field to the trace drive.
Note Before you replace a Cisco CallManager server, set the Trace Directory Path field to the default C: drive location.
Step 1 Determine which drive is labeled "Trace" by double-clicking My Computer.
Step 2 In Cisco CallManager Administration, choose Application > Cisco CallManager Serviceability.
The Cisco CallManager Serviceability window displays.
Step 3 Choose Trace > Configuration.
Step 4 From the Server pane on the left side of the Trace Configuration window, click the server name or IP address of the four-disk drive server.
Step 5 Click the Cisco CallManager service.
The Trace Configuration window for the service and server displays.
Step 6 In the upper, right corner of the window, click the SDL Configuration link.
Step 7 In the Trace Directory Path field under Trace Output Settings, change the default from the C: drive to the drive letter of the trace drive.
Step 8 Click Update.
Step 9 Perform this procedure on all servers with four disk drives in the cluster.
Table 1 describes the resolved caveats for this version of the operating system
Table 2 provides a list of known caveats and workarounds.
Obtaining Information about Additional Caveats
If you have an account with Cisco.com (Cisco Connection Online), you can use the Bug Toolkit to find caveats for this product.
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Obtaining Technical Assistance
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We categorize Cisco TAC inquiries according to urgency:
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•Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.
•Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.
•Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.
Cisco TAC Website
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If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC website so that you can describe the situation in your own words and attach any necessary files.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.
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Obtaining Additional Publications and Information
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•Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in the design, development, and operation of public and private internets and intranets. You can access the Internet Protocol Journal at this URL:
•Training—Cisco offers world-class networking training, with current offerings in network training listed at this URL:
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