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Table Of Contents
Installing the Operating System on the Cisco IP Telephony Applications Server
Locating Related Information and Software
Frequently Asked Questions About the Operating System Installation
How long does it take to perform the operating system installation?
Which Cisco IP telephony applications use this Cisco-provided Windows 2000 operating system?
How does the operating system installation work?
Which product key should I enter when I install the operating system?
What data must I provide to configure the server?
May I install other software besides Windows 2000 on the server?
May I run a web browser on the server?
May I use Terminal Services on this server?
May I configure a server in the cluster as a Domain Controller?
What preinstallation tasks should I perform?
How do I connect the keyboard and mouse to the server?
What if I encounter problems during the installation?
Installing the Operating System
Installing the Operating System for the First Time
Installing the Operating System to Overwrite Existing Settings/Replace a Server
Installing the Operating System When You Want to Retain Existing Configuration Settings
Entering the Product Key and Reviewing the License Agreement
Entering Server Configuration Data and Completing the Operating System Installation
Upgrading the Operating System
Disabling Cisco-Approved McAfee Antivirus Services
Obtaining Technical Assistance
Installing the Operating System on the Cisco IP Telephony Applications Server
Operating System Version: 2000.2.3 or later
Use this document as a guide for installing the Cisco-provided Windows 2000 operating system on the Cisco IP Telephony Applications Server. Cisco IP telephony applications that use this operating system include Cisco CallManager, Cisco Customer Response Applications, Cisco Personal Assistant, Cisco Conference Connection, and Cisco Emergency Responder.
Purpose of Document
This document includes information and procedures on the following topics:
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Installing the operating system for the first time
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Use this document in conjunction with the documents that are listed in "Locating Related Information and Software" section.
Conventions
Consider the following documentation conventions as you review this installation document:
Blue Text—To quickly navigate to a section or URL, click text that appears in this color.
Note
Tip
Caution
Locating Related Information and Software
Cisco strongly recommends that you review the following documents before you perform the operating system installation:
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This document provides information on the latest operating system (OS) and BIOS upgrades and patches. Information in this document applies to servers that are running the following Cisco IP telephony applications: Cisco CallManager, Cisco Conference Connection, Cisco Personal Assistant, and Cisco Customer Response Solutions (CRS), etc.
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Locate the release notes, installation/upgrade/backup and restore, and configuration guides for the applications that you want to install or upgrade.
Note
As you review this operating system document and perform operating system installation and upgrade procedures, use Table 1, which provides URLs for software, product keys, and documentation.
Table 1 Quick Reference for URLs
Related Cisco IP telephony application documentation
http://www.cisco.com/univercd/cc/td/doc/product/voice/index.htm
Cisco IP Telephony BIOS and Operating System Roadmap
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm
Cisco CallManager Compatibility Matrix
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm
Cisco intrusion detection system (IDS) host sensor and McAfee documentation
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/sec_vir/index.htm
Virtual Network Computing (VNC) documentation
http://www.cisco.com/univercd/cc/td/doc/product/voice/iptel_os/index.htm
Server hardware specifications
http://www.cisco.com/warp/public/779/largeent/avvid/products/infrastructure.html
Operating system download via the web (for upgrades only)
Cisco Unity documentation
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm
Contents
Preinstallation Tasks and Information
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Operating System Installation Tasks and Information
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Operating System Upgrade Tasks and Information
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Frequently Asked Questions About the Operating System Installation
Review the following questions and responses before you complete the operating system installation.
What hardware and CD-ROMs do I receive when I purchase a Cisco MCS or a Cisco IP telephony application?
You do not receive a monitor with any Cisco Media Convergence Server (MCS) or any customer-provided server that meets approved Cisco configuration standards. Most servers do not include a keyboard or mouse. During initial startup and configuration of the server, you must supply a monitor and, if necessary, a keyboard and mouse.
Before you begin the installation, carefully review the hardware documentation that accompanies your server. Make sure that you have the appropriate hardware before installing the operating system. To review the server hardware specifications, click the following URL:
http://www.cisco.com/warp/public/779/largeent/avvid/products/infrastructure.html
All Cisco MCS and customer-provided servers that meet approved Cisco configuration standards ship with a blank hard drive. When you purchase a Cisco IP telephony application, you use the following CD-ROMs to install the operating system and application:
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This CD-ROM upgrades the operating system on existing (not new) servers in the cluster. For a list of tasks that the operating system upgrade performs, see the "Upgrading the Operating System" section.
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You use only one of the server-specific Cisco IP Telephony Server Operating System Installation and Recovery CD-ROMs that come in your software kit. During the operating system installation, you receive a prompt to insert the appropriate CD-ROM into the CD-ROM drive.
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How long does it take to perform the operating system installation?
The entire operating system installation process, excluding preinstallation tasks, takes 30 to 45 minutes per server, depending on your server type.
Which Cisco IP telephony applications use this Cisco-provided Windows 2000 operating system?
After you install the Windows 2000 operating system, you install supported Cisco IP telephony applications on a server that is dedicated solely to the single application or a server that supports co-resident applications. See Table 2 for more information.
The Cisco IP telephony applications that are listed in Table 2 use the Windows 2000 operating system, which is intended specifically for use with the applications:
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How does the operating system installation work?
When you begin the installation, you boot the server from the Cisco IP Telephony Server Operating System Hardware Detection CD-ROM. After the system boots, the Cisco IP Telephony Applications Server QuickBuilder installation utility loads automatically and guides you through the installation process. Cisco IP Telephony Applications Server QuickBuilder performs several preinstallation tasks that include preparing your server hard drive and loading server configuration information. (See "What data must I provide to configure the server?" section for more information.)
If necessary, Cisco IP Telephony Applications Server QuickBuilder upgrades your system BIOS to a recommended version. Cisco IP Telephony Applications Server QuickBuilder then automatically installs the following software applications:
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For information on how the operating system upgrade works, see the "Upgrading the Operating System" section.
Which product key should I enter when I install the operating system?
Cisco supplies you with a Cisco product key when you purchase a Cisco IP telephony product. The product key, which is based on a file encryption system, allows you to install only the components that you have purchased, and it prevents other supplied software from being installed for general use on the server. The product key comprises alphabetical letters only.
The dedicated installation product key allows you to install Cisco CallManager, Cisco Personal Assistant, Cisco Response Solutions (CRS), or Cisco Conference Connection on a server that is dedicated specifically to the application. To install the single application on a dedicated server, you must purchase the product and obtain the dedicated installation product key through the product installation documentation.
If you plan to install Cisco CallManager and CRS on the same server, refer to the CRS installation documentation to obtain the co-resident installation product key.
What data must I provide to configure the server?
During the installation process, you receive prompts that tell you to enter important configuration information about the server, such as the server name and IP address. You can complete the initial power up more efficiently if you gather all the necessary configuration information before beginning the installation process. The following information applies:
New Installation or Server Replacement
Choose this option if you are installing the Cisco IP telephony application for the first time, overwriting an existing installation, or replacing a server. To replace the server, you must store the data to a network directory or tape device before the operating system installation.
Same Server Recovery
Choose this option if you plan to rebuild the server using the original system configuration settings. You restore the settings from the latest successful backup. Backup data must exist on a network directory or tape device before the operating system installation.
Cisco product key
See the "Which product key should I enter when I install the operating system?" section.
User and organization name
Registering the software product that you are installing requires user and organization name. Do not leave the field blank. You can enter underscores, hyphens, numbers, and letters.
Computer name
Ensure that the computer name comprises a unique network name of 15 characters or less. It may contain alpha and numeric characters, and hyphens (-), and must begin with an alphabetical character. Make sure that the computer name and workgroup labels follow the rules for ARPANET host names. Labels must start with a letter, end with a letter or digit, and have as interior characters only letters, digits, and hyphen.
If you change the computer name after the application installation, you must reinstall the operating system and the application.
Workgroup
This entry records the name of the workgroup of which this computer is a member. A workgroup comprises a collection of computers that have the same workgroup name. Ensure that this entry of 15 characters or less follows the same naming conventions as the computer name. An error message displays if you attempt to name the computer name and workgroup name the same name.
Cisco strongly recommends that the server belong to a Workgroup before you install the application. You can change the selection after the installation, but you must place the server in a workgroup again before you upgrade any applications.
Domain suffix
Always enter the Domain Name System (DNS) domain suffix in the format "mydomain.com" or "mycompany.mydomain.com." If you are not using DNS, use a fictitious domain suffix, such as acme.com.
TCP/IP properties
Assign an IP address, subnet mask, and default gateway. Because the IP addresses that you assign are permanent properties, you should not change them after installation.
Cisco recommends that you choose static IP information, which ensures that the server obtains a fixed IP address. With this selection, Cisco IP Phones can register with the application when you plug the phones into the network.
Caution
Domain Name System (DNS)
Cisco requires that you configure DNS, WINS, or lmhosts file to successfully complete installation and upgrade procedures.
Caution
Windows 2000 Simple Network Management Protocol (SNMP) agent
The Windows 2000 SNMP agent provides security through the use of community names and authentication traps. All SNMP implementations universally accept the default name "public." Cisco sets the community rights to none for security reasons. If you want to use SNMP with this server, you must configure it.
NT Administrator password
At the end of the operating system installation, you must enter and confirm an administrator password. Cisco requires a password for security purposes. If you leave the password blank, you cannot install a Cisco IP telephony application on the server.
Make sure that you enter the same password on all servers in the cluster.
Table 3 shows the configuration information that is required for installing the operating system on your server. Complete all fields unless otherwise noted. Gather this information for each Cisco IP Telephony Applications Server that you are installing in the cluster. Make copies of this table and record your entries for each server in a separate table. Have the completed lists with you when you begin the installation.
May I install other software besides Windows 2000 on the server?
Cisco supports a limited list of applications on the Cisco MCS or Cisco-approved customer-provided server. Consider the following information before you install the operating system:
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For more information on supported software, click http://www.cisco.com/pcgi-bin/ecoa/Search. In the Solution pane, click IP Telephony. From the Solution Category drop-down list box, choose Operations, Administration, and Maintenance (OAM). Click Search.
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May I run a web browser on the server?
Cisco strongly recommends that you do not run a web browser on the Cisco MCS or any customer-provided server that meets approved Cisco configuration standards. Running a web browser on the server causes CPU usage to surge.
May I use Terminal Services on this server?
Cisco installs Terminal Services so that Cisco Technical Assistance Center (TAC) can perform remote administration and troubleshooting tasks. Cisco does not support installations or configuration tasks through Terminal Services.
If you want to use Virtual Network Computing (VNC) to remotely upgrade the publisher database server, see Table 1 to obtain the latest version of the VNC document.
May I configure a server in the cluster as a Domain Controller?
Do not configure any server in the cluster as a Domain Controller. If you configure any server in the cluster as a Domain Controller, you cannot upgrade or reinstall Cisco CallManager on the server.
What preinstallation tasks should I perform?
For preinstallation tasks that you must complete before the installation, see Table 4.
Table 4 Preinstallation Tasks
Step 1
Carefully review the hardware documentation that accompanies your server. Make sure that you have the appropriate hardware before installing the application.
To review the server hardware specifications, click the following URL:
http://www.cisco.com/warp/public/779/largeent/avvid/products/infrastructure.html
Step 2
Connect a monitor, keyboard, and mouse to the server.
See the "How do I connect the keyboard and mouse to the server?" section.
Step 3
Locate Table 3, which provides specific server configuration information.
See the "What data must I provide to configure the server?" section.
How do I connect the keyboard and mouse to the server?
You must supply a monitor and, if necessary, a keyboard and mouse to use during initial startup and configuration of the server.
Plug the mouse and keyboard into the standard mouse and keyboard connectors that are marked on the back of the server. Plug the monitor cable into the monitor connector on the back of the server.
Caution
What if I encounter problems during the installation?
Cisco recommends that if you encounter problems during the installation, take the following actions:
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3.
Note
Installing the Operating System
Note
During the installation, the server reboots several times. Do not power off the server at any time during this process, unless instructed. Any unexpected power interruption during the installation process could prevent proper completion of the configuration and might prevent the operating system from restarting.
Note
See the following sections, depending on the state of your server:
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Installing the Operating System for the First Time
In this portion of the installation, which takes about 20 minutes, you will perform the following tasks:
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Procedure
Step 1
Step 2
Note
Step 3
a.
b.
c.
d.
e.
f.
g.
Step 4
Caution
a.
b.
c.
d.
e.
Caution
Step 5
Figure 1 shows the tasks that are performed during the installation.
Figure 1 New Installation or Server Replacement Window
Step 6
Step 7
Step 8
Step 9
Installing the Operating System to Overwrite Existing Settings/Replace a Server
This section applies if you want to perform one of the following tasks:
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For a definition of New Installation or Server Replacement, see the "New Installation or Server Replacement" section.
Procedure
Step 1
Step 2
Step 3
Step 4
Note
MCS 7815-1000
Step 5
Step 6
Step 7
Step 8
Step 9
MCS 7825-800
Step 10
Step 11
Step 12
Step 13
Step 14
Step 15
MCS 7825-1133
Step 16
Step 17
Step 18
Step 19
Step 20
Step 21
MCS 7835-733 and MCS 7835-1000
Step 22
Step 23
Step 24
Step 25
Step 26
Step 27
Step 28
Step 29
MCS 7835-1266 and MCS 7845-1400
Step 30
Step 31
Step 32
Step 33
Step 34
Step 35
Step 36
IBM xSeries 330 Server
Step 37
Step 38
Step 39
Step 40
Step 41
IBM xSeries 340, 342, or 345 Servers
Step 42
Step 43
Step 44
Step 45
Step 46
Installing the Operating System When You Want to Retain Existing Configuration Settings
This section applies if you want to install the operating system and use the existing configuration settings that apply to the cluster.
For a definition of Same Server Recovery, see the "Same Server Recovery" section.
Caution
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Entering the Product Key and Reviewing the License Agreement
In this portion of the installation, you will perform the following tasks:
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Procedure
Step 1
To obtain the product key, click the URL for product keys in Table 1 or review the application installation documentation.
Note
Figure 2 shows the product key window.
Figure 2 Product Key Window
Step 2
Step 3
Step 4
If this window does not display, go to Step 6.
If the window displays, perform one of the following procedures:
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Step 5
Step 6
Step 7
Entering Server Configuration Data and Completing the Operating System Installation
In this portion of the installation, which takes about 30 minutes, you will perform the following tasks:
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Using the data that you collected in Table 3, complete the following steps to configure each server:
Procedure
Step 1
The Cisco Registration window opens, as seen in Figure 3.
About Same Server Recovery
If you chose the Same Server Recovery option at the beginning of the installation, Cisco CallManager automatically populates the data entry fields with configuration data that was recovered from the backup. Do not change IP addresses or the computer name during the recovery.
If you did not join a Workgroup during the previous operating system installation, be aware that Cisco requires this configuration for the installation of the application.
If you did not configure DNS, WINS, or lmhosts file during the previous operating system installation, be aware that Cisco requires this configuration for the Cisco CallManager 3.3 installation.
About New Installation or Server Replacement
If you chose the New Installation or Server Replacement option at the beginning of the installation, you must enter the appropriate information in the following windows.
Figure 3 Cisco Registration Window
Configuring the Computer Name and DNS Domain Suffix (Required)
Ensure that the computer name comprises a unique network name of 15 characters or less. It may contain alpha and numeric characters, and hyphens (-), and must begin with an alphabetical character. Make sure that the computer name and workgroup labels follow the rules for ARPANET host names. Labels must start with a letter, end with a letter or digit, and have as interior characters only letters, digits, and hyphen.
Ensure that the DNS domain suffix is entered in the format "mydomain.com" or "company.mydomain.com." If you are not using DNS, use a fictitious domain suffix, such as acme.com.
Step 2
Configuring a Workgroup (Required for Cisco CallManager Installations and Upgrades)
Step 3
a.
b.
Step 4
The IP Address Configuration window opens, as seen in Figure 4. This window serves two purposes. You assign the IP address, subnet mask, and default gateway in the pane at the top of the window. In the pane at the bottom of the window, you enter the information to configure DNS and WINS. If you prefer to do so, you can choose to configure lmhosts file instead of DNS and WINS.
Figure 4 IP Address Configuration Window
Configuring a Static IP Address (Strongly Recommended)
Caution
If you choose to use Dynamic Host Configuration Protocol (DHCP), Cisco Technical Assistance Center (TAC) requires that you reserve an IP address for each server in the DHCP server scope. This action prevents the release or reassignment of IP addresses. If you do not reserve IP addresses through the DHCP server scope, the DHCP server may assign a different address to the server if the server is disconnected from, and then reconnected to, the network. To return the server to its original IP address, you would have to reprogram the IP addresses of the other devices on the network.
Step 5
Step 6
Configuring DNS, WINS, or lmhosts file (Required for Cisco CallManager Installations and Upgrades)
Caution
Step 7
If you are not using DNS, leave the DNS and WINS fields empty. Make sure that the Use the following DNS and WINS server addresses radio button is not chosen, so you can configure local name resolution; then, click Next.
Step 8
a.
b.
For example:
172.16.0.10 dallascm1c.
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Note
Step 9
Step 10
Step 11
Step 12
Entering an NT Administrator Password (Required for Application Installation)
Step 13
If you leave the password fields blank, you cannot install any Cisco IP telephony applications on the server.
Make sure that you enter the same password on all servers in the cluster.
Step 14
Step 15
Step 16
Step 17
Upgrading the Operating System
The operating system upgrade CD-ROM and executable that is available on the web provide the latest service packs, hotfixes, and operating system components and services that are available for your server; to obtain the latest operating system hotfixes, service packs, and components, download the executable instead of using the CD-ROM.
Review the following documentation before you upgrade the operating system:
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To obtain this document, click http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/osbios.htm
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Performing Pre-Upgrade Tasks
Perform the tasks that are listed in Table 5 before you upgrade the operating system.
Table 5 Pre-Upgrade Tasks
Step 1
About Disabling Cisco-verified Applications
If you have Cisco-verified applications (Cisco AVVID partner applications) or platform agents installed on the server, you must disable the services.
The following applications/platform agents may interfere with the Cisco CallManager installation:
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About Disabling McAfee Antivirus Services
Before you perform upgrade installation procedures, you must disable all Cisco-approved McAfee antivirus services. You can enable all antivirus services after you complete the application upgrade procedures, or after the operating system upgrade, if you do not plan to immediately upgrade the application.
About Disabling Cisco IDS Host Sensor Agents
If you have Cisco IDS Host Sensor Agents installed on the server, you must disable the following services before the upgrade:
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You can enable and start the services after the application upgrade, or after the operating system upgrade, if you do not plan to immediately upgrade the application.
See "Disabling Cisco-Approved McAfee Antivirus Services" section.
For Cisco-verified Applications
To review a list of Cisco-verified applications that you should disable before the installation, click the following URL: http://www.cisco.com/pcgi-bin/ecoa/Search. In the Solution pane, click IP Telephony. From the Solution Category drop-down list box, choose Operations, Administration, and Maintenance (OAM). Click Search.
Caution
Step 2
As ongoing performance management, download hotfixes and service patches on the server.
If necessary, install the latest Microsoft SQL Service 7.0 or 2000 service pack, depending on your application release.
If necessary, install the latest BIOS updates.
For more information, review Cisco IP Telephony BIOS and Operating System Version Roadmap. This document specifies compatible operating system versions and provides information for verifying the versions that exist on the server.
To obtain the document, click the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/osbios.htm
Perform the procedure in the "Obtaining the Operating System Upgrade, Service Patches, Hotfixes, and the Corresponding Documentation" section.
Step 3
Make sure that you have a good backup of your data on a network directory or tape device.
If you back up your data to a local directory, the upgrade erases the data.
To start a backup now, right-click the backup icon in the Windows 2000 system tray. Choose Start Backup Now. The backup begins immediately.
To locate the log file, stiBackup.log, for the backup, use Windows Explorer to browse to the following folder: C:\Program Files\Common Files\Cisco\Logs.
For more information on the backup utility, refer to the backup documentation that accompanies your software.
Disabling Cisco-Approved McAfee Antivirus Services
To disable the McAfee antivirus services, perform the following procedure:
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Obtaining the Operating System Upgrade, Service Patches, Hotfixes, and the Corresponding Documentation
To obtain the operating system upgrade executable, hotfixes, and service patches and the corresponding readme documentation, perform the following procedure:
Procedure
Step 1
Step 2
Step 3
The readme file provides procedures, caveats, and descriptive information for installing the files.
Step 4
Step 5
Upgrade the Cisco IP telephony application after you locate the appropriate documentation.
Error Messages
Table 6 describes error messages that display in dialog boxes and the appropriate corrective actions. If you need to obtain the log files, see the "What if I encounter problems during the installation?" section.
Table 6 Error Messages
THIS CD DOES NOT SUPPORT THIS MACHINE EJECT THE CD AND PRESS ANY KEY TO REBOOT.
The error message provides the corrective action.
Hardware Not Supported. OS version 2000.2.3a only supports the IBM X345. Eject the CD and press any key to reboot.
The error message provides the corrective action.
No recovery information is found. You must select New Installation.
You chose the Same Server Recovery option during the operating system installation, or the system cannot detect your recovery information. Choose the New Installation and Server Replacement option.
Quickbuilder could not find <file>. Please restart the Process and make sure you have the CD for the server inserted. If you get this again, your machine may not be supported by this CD.
The error message provides the corrective action.
The product key you entered will build an NT 4.0 operating system which is no longer a supported platform. Please enter another product key.
To obtain the correct product key, refer to the installation documentation for the application that you want to install on this server.
Cisco eServices is not supported as a stand alone server on this platform. Please enter a product key for a CallManager server, a CallManager server with Cisco eServices or abort the installation.
The error message provides the corrective action.
To obtain the correct product key, refer to the installation documentation for the application that you want to install on this server.
The product key you entered does not enable you to run the installation on this CD. Please enter another key or exit from the program.
The error messages provides the corrective action.
To obtain the correct product key, refer to the installation documentation for the application that you want to install on this server.
QuickBuilder cannot support hardware. The hardware detected is not supported by this CD. QuickBuilder cannot be run.
Locate the correct server, and install the operating system on the server.
Quickbuilder could not read your hard drive correctly. Please restart the Process. If you get this again, your machine may not be supported by this CD. Do you want to continue anyway?
The error message provides the corrective action.
model.txt file not found. The hardware model type could not be detected. QuickBuilder cannot be run.
Locate the correct server, and install the operating system on the server.
The IP address that you have entered for the IP address in lmhosts file is not valid. Please enter a valid IP address.
The error message provides the corrective action.
User Name, Organization, Computer Name, Workgroup and DNS Suffix are required entries.
Enter the requested information.
Computer Name must be 2 or more characters.
Enter the appropriate information.
The new Computer Name is a number. The name may not be a number.
See the "Computer name" section for guidelines.
The Workgroup and Computer Name cannot be the same.
Enter a different Workgroup name.
NT Domain or Workgroup are required entries.
Enter the appropriate information.
Workgroup must be 2 or more characters.
Enter the appropriate information.
The NT Domain Name and Computer Name cannot be the same.
Enter unique names.
Domain Name must be 2 or more characters.
Enter the appropriate information.
This is not a valid user name.
See the "User and organization name" section.
The password was not correctly confirmed. Please ensure that the password and confirmation match exactly.
The error message provides the corrective action.
The Primary DNS that you have entered for the IP address is not valid. Please enter a valid Primary DNS.
The error message provides the corrective action.
The Secondary DNS that you have entered for the IP address is not valid. Please enter a valid Secondary DNS.
The error message provides the corrective action.
The Secondary DNS server entry can not exist without Primary DNS server entry.
Enter the appropriate information for the Primary DNS server.
The Primary WINS that you have entered for the IP address is not valid. Please enter a valid Primary WINS.
The error message provides the corrective action.
The Secondary WINS that you have entered for the IP address is not valid. Please enter a valid Secondary WINS.
The error message provides the corrective action.
The Secondary WINS server entry can not exist without Primary WINS server entry.
Enter the appropriate information for the Primary WINS server.
The adapter requires at least one valid IP address. Please enter one.
The error message provides the corrective action.
The current drive configuration is not supported. This application will now exit.
Check the hardware specifications for the server. See Table 1.
Config file isn't found. Please supply config information again.
The error message provides the corrective action.
Failed to determine correct time zone settings. Please check your selections.
Time zone code is invalid.
Choose the correct time zone.
This entry must begin with a character value between 'A' and 'Z'
Enter a valid entry.
Spaces are not valid for this entry.
Enter a valid entry.
<The information that you entered> is not a valid entry. Please specify value between 1 and 223.
Enter a valid entry.
IP addresses starting with 127 are not valid because they are reserved for loopback addresses. Please specify some other valid value between 1 and 223.
The error message provides the corrective action.
<The information that you entered> is not a valid entry. Please specify value between 0 and 255.
The error message provides the corrective action.
Obtaining Documentation
The following sections explain how to obtain documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at the following URL:
Translated documentation is available at the following URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation CD-ROM
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.
Ordering Documentation
Cisco documentation is available in the following ways:
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http://www.cisco.com/cgi-bin/order/order_root.pl
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http://www.cisco.com/go/subscription
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Documentation Feedback
If you are reading Cisco product documentation on Cisco.com, you can submit technical comments electronically. Click Feedback at the top of the Cisco Documentation home page. After you complete the form, print it out and fax it to Cisco at 408 527-0730.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:
Cisco Systems, Inc.
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you to
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You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to the following URL:
Technical Assistance Center
The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.
Inquiries to Cisco TAC are categorized according to the urgency of the issue:
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Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.
Cisco TAC Web Site
The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following URL:
All customers, partners, and resellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register:
http://www.cisco.com/register/
If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com registered user, you can open a case online by using the TAC Case Open tool at the following URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In addition, please have available your service agreement number and your product serial number.
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