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Cisco 7800 Series Media Convergence Servers

Installing the Cisco Media Convergence Server Network Teaming Driver with Operating System Version 2000.2.7 or later

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Table Of Contents

Using the Cisco Media Convergence Server Network Teaming Driver with Operating System Version 2000.2.7

Contents

Related Cisco CallManager and Operating System Documentation

Server and Operating System Requirements

Preparation and Considerations

Configuration Tasks

Configuring the Network Teaming Driver

Dissolving the Network Teaming Driver

Uninstallation Tasks

Uninstallation Verification

Troubleshooting the Network Teaming Driver

Obtaining Documentation

Cisco.com

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco Technical Support Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Additional Publications and Information


Using the Cisco Media Convergence Server Network Teaming Driver with Operating System Version 2000.2.7


The Cisco Media Convergence Server (MCS) Network Teaming Driver enables the functionality for the failover fault-tolerant network adapters. This driver works with Cisco Media Convergence Servers that have dual network interface cards (NICs) installed. With this functionality, the standby NIC can handle all IP traffic if the primary NIC fails.

Operating system version 2000.2.7 automatically installs the Network Teaming Driver as part of the installation process. You must perform configuration tasks, as described in this document, to set up and use the Network Teaming Driver.

Use this document with operating system version 2000.2.7 or later. For information about installing and configuring the Network Teaming Driver with earlier versions of the operating system, refer to previous versions of Using the Cisco Media Convergence Server Network Teaming Driver with Operating System, which are available at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/iptel_os/install/index.htm

Contents

This document contains the following topics:

Related Cisco CallManager and Operating System Documentation

Server and Operating System Requirements

Preparation and Considerations

Configuration Tasks

Dissolving the Network Teaming Driver

Uninstallation Tasks

Uninstallation Verification

Troubleshooting the Network Teaming Driver

Obtaining Documentation

Obtaining Technical Assistance

Obtaining Additional Publications and Information

Related Cisco CallManager and Operating System Documentation

Table 1 provides a list of Cisco CallManager and operating system documentation. You can navigate to the appropriate documentation by clicking the URLs that are shown in this table.

Table 1 Quick Reference for Documentation and Software URLs 

Related Documentation and Software
URL and Additional Information

Operating system documentation and Virtual Network Computing (VNC) documentation

(not readme documentation)

http://www.cisco.com/univercd/cc/td/doc/product/voice/iptel_os/index.htm

Cisco MCS data sheets

http://www.cisco.com/en/US/products/hw/
voiceapp/ps378/index.html

Software-only servers (IBM, HP, Compaq, Aquarius)

http://www.cisco.com/en/US/products/hw/
voiceapp/ps378/prod_brochure_list.html

Cisco CallManager Compatibility Matrix

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm

Cisco CallManager documentation, including installation and upgrade documentation

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm

Cisco IP Telephony Applications Backup and Restore documentation

http://www.cisco.com/univercd/cc/td/doc/product/voice/backup/index.htm

Support patches and readme documentation

http://www.cisco.com/kobayashi/sw-center/
sw-voice.shtml

Note The operating system and SQL Server 2000 support patches post on the voice products operating system cryptographic software page. You can navigate to the site from the Cisco CallManager software page.


Server and Operating System Requirements

The following servers support the Network Teaming Driver:

Cisco MCS-7825H-2.2 (or later)

Cisco MCS-7835H-2.4 (or later)

Cisco MCS-7845H-2.4 (or later)

Cisco MCS-7835-1266

Cisco-verified, customer-provided HP DL380 G2 server

Cisco-verified, customer-provided HP DL380 G3 server, including single and dual processors

Cisco-verified, customer-provided HP DL320 G2 server

Cisco-verified, customer-provided HP DL320 G4 server


Note Cisco requires that you install Cisco-provided operating system version 2000.2.7 or later before you configure the Network Teaming Driver driver.


Preparation and Considerations

Review the following information before you configure the Network Teaming Driver:

Cisco requires that you install Cisco-provided operating system version 2000.2.7 or later.

You must reboot the server after you perform the driver configuration tasks.

If you want to uninstall the network teaming driver, you must reboot the server for the changes to take effect.

Perform all configuration tasks on every server in the cluster where the driver is supported.

You must enable network teaming from the console. You cannot perform this procedure remotely through Terminal Services or Virtual Network Computing (VNC).


Note Cisco strongly recommends that you configure the Network Teaming Driver before you install or upgrade Cisco CallManager.

If you do not perform the tasks in the recommended order and decide to configure the driver after the application upgrade, you might encounter a Service Control Manager error message, as shown in Figure 8. To resolve this problem, follow the procedure in the "Troubleshooting the Network Teaming Driver" section.


Perform the following procedure before you configure the driver:

Procedure


Step 1 After you install Cisco-provided operating system 2000.2.7 on every server in the cluster, right-click My Network Places.

Step 2 Right-click Local Area Connection; choose Properties.

Step 3 Choose the Internet Protocol (TCP/IP) component and click the Properties button.

Step 4 In Table 2, write down the IP information, including the IP address, subnet mask, the default gateway, and the DNS/WINS settings.


Tip To obtain the WINS setting, click the Advanced button for WINS settings.


Table 2 Internet Protocol Information for the Primary Network Card 

Information
Your Entry

IP address

 

Subnet mask

 

Default gateway

 

DNS settings

Primary

Secondary

 

WINS settings

Primary

Secondary

 

Link speed setting

 

Duplex setting

 

Step 5 After you record the information, click Cancel.

Step 6 In the Local Area Connection window, click the Configure button.

Step 7 Click the Advanced tab.

Step 8 In the Property pane, locate the speed and duplex settings.

These could be one or two different settings, depending on the server type.

Step 9 In Table 2, write down the speed and duplex setting values for the primary network card.

Step 10 Right-click the second network card connection, Local Area Connection 2.

Step 11 Choose Enable.


Note The installation of Cisco-provided operating system version 2000.2.7 or later automatically disables the second network card. You must enable it now.

In addition, make sure the second network card is connected to the network. The network team will not be created correctly if only one network card is connected. If the network team is not created correctly, verify the connection of the second network card and rerun the Network Teaming Driver configuration procedures.



Configuration Tasks

This section includes information about configuring the Network Teaming Driver.

Configuring the Network Teaming Driver

To configure the Network Teaming Driver, perform the following procedure:

Procedure


Step 1 Locate the HP Network Configuration Utility 7 icon in the Windows 2000 system tray or by navigating to Start > Settings > Control Panel > HP Network.

Figure 1 shows this icon.

Figure 1 HP Network Configuration Utility 7 Icon

Step 2 Double-click the icon to launch the HP Network Configuration Utility 7.

The HP Network Configuration Utility Properties window displays, as shown in Figure 2.

Figure 2 HP Network Configuration Utility Properties Window

Step 3 Click each HP NIC that is listed to select both entries, as shown in Figure 3.

Figure 3 Selected HP NICs

Step 4 In the Teaming Setup area, click Team to team the selected HP NICs.

The NICs are teamed, as shown in Figure 4:

Figure 4 Team Created

Step 5 Click Properties.

The Team Properties window displays, as shown in Figure 5. In this figure, HP Network Team #1 represents the default name for the team

Figure 5 Team Properties Window

Step 6 In the Team Properties window, make the following settings in the Team Settings area, if these setting are not made already:

Team Type Selection—Automatic (Recommended)

Transmit Load Balancing Method—Automatic (Recommended)

Step 7 In the Team Properties window, click OK.

You have created the HP Network Team.

Step 8 In the HP Network Configuration Utility 7 Properties window, click OK.

A confirmation window displays, as shown in Figure 6.

Figure 6 Confirmation


Tip You can change the team properties, if desired, by clicking Properties in the HP Network Configuration Utility 7 Team Properties window. For example, you can use Properties to change the name of the HP Network Team. After you change the properties, click OK.


Step 9 To confirm your changes and continue, click Yes.

Step 10 Wait while the adapters are being configured; then, click Yes when prompted to reboot the server, as shown in Figure 7.

Figure 7 Successful Configuration Changes

Step 11 Launch the HP Network Configuration Utility 7, as described in Step 2.

Step 12 Click NIC Port #1 (or a variation of that name) to select the NIC; then, click Properties.

Step 13 Click the Settings tab.

Step 14 Choose Speed/Duplex Setting and enter the setting that you recorded in Table 2.

Step 15 Click OK.

Step 16 Click NIC Port #1 (or a variation of that name) to deselect the NIC.

Step 17 Repeat Step 12 through Step 15 for NIC Port #2 (or a variation of that name).

Step 18 Click OK.

Step 19 Right-click My Network Places; choose Properties for the Local Area Connection.

An additional network card, Local Area Connection 3, displays in the window.

Step 20 Right-click the teamed connection; choose Properties.

Step 21 Choose the Internet Protocol (TCP/IP) option and click the Properties button.

Step 22 From Table 2, enter the information, including the IP address, the subnet mask, the default gateway, and the DNS/WINS settings.


Tip To enter the WINS setting, click the Advanced button for WINS settings. After you enter the information, make sure that you click OK.


Step 23 After you enter the information, click OK.

Step 24 Click OK.

Step 25 Close the Network and Dial-up Connections window.

You do not need to reboot the server.

Step 26 Perform all teaming procedures on every server in the cluster where the teaming driver is supported.

Step 27 Perform Cisco CallManager installation tasks. See Table 1 for reference to Cisco CallManager documentation.


Dissolving the Network Teaming Driver

When you dissolve the driver, you disassociate the two NICs and the virtual NIC that is used for the driver. The teaming drivers remain installed, but they no longer are configured or used.

In this case, the server will use NIC #1 only for IP telephony.

To dissolve the Network Teaming Driver, perform the following procedure:

Procedure


Step 1 Double-click the HP Network Configuration Utility 7 icon that displays in the Windows 2000 system tray.

Step 2 Click HP Network Team #1.

Step 3 Click Dissolve.

Step 4 Click OK.

Step 5 To apply changes, click Yes.

Step 6 Click OK after all configuration changes are successful.


Caution Failing to disable the second NIC may result in two IP addresses being assigned to the server. Assigning two IP addresses to the Cisco CallManager server may cause a loss of service.


Uninstallation Tasks

When you uninstall the driver, you delete the drivers from the server. The server will use NIC #1 only for IP telephony.

To uninstall the Network Teaming Driver, perform the following procedure:

Procedure


Step 1 Right-click My Network Places and choose Properties.

Step 2 Right-click any active network card connection and click Properties.

Step 3 Choose HP Network Configuration Utility 7 and click Uninstall.

Step 4 To uninstall the driver, click Yes.

Step 5 For the changes to take effect, click Yes to reboot the server.

Step 6 After the server reboots, disable the second NIC.


Note If you need to reinstall the Network Teaming Driver, you must run HPConfigUtil.exe. To do so, navigate to C:\Utils\DualNIC\HPConfigUtil.exe and follow the procedure for configuring the driver (see Step 11 in the "Configuring the Network Teaming Driver" section).



Caution Failing to disable the second NIC may result in two IP addresses being assigned to the server. Assigning two IP addresses to the Cisco CallManager server may cause a loss of service.


Uninstallation Verification

To verify that you have uninstalled the driver, perform the following procedure:

Procedure


Step 1 Right-click My Network Properties and choose Properties.

A list, which should not include the network team, displays.

Step 2 Right-click the primary network card connection, which is, by default, Local Area Connection, and choose Properties.

Step 3 Choose Internet Protocol (TCP/IP) option and click Properties.

Step 4 Verify that the settings from Step 4 in the "Preparation and Considerations" section display.


Troubleshooting the Network Teaming Driver

After you configure the Network Teaming Driver and install Cisco CallManager, you might encounter a Service Control Manager error message, such as the one shown in Figure 8.

Figure 8 Service Control Manager Error Message

To identify and resolve this problem, perform the following procedure:

Procedure


Step 1 Open the Event Viewer by choosing Start > Programs > Administrative Tools > Event Viewer.

Step 2 Select System Log.

Step 3 Browse the System Log to find an occurrence of the following entry around the time of the error:

Source entry—Service Control Manager

Event ID—7000

Step 4 Double-click the Service Control Manager entry to open the Event Properties window.

The following description displays:

The HP Network Configuration Utility 7 service failed to start due to the following error:  
The service cannot be started, either because it is disabled or because it has enabled 
devices associated with it.

Step 5 Navigate to the C:\Utils\DualNIC folder and double-click Teaming-CDP.cmd.

The utility runs for a few seconds. The fix takes effect without rebooting the server.

Starting with the next reboot of the server, this error message no longer appears.


Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/univercd/home/home.htm

You can access the Cisco website at this URL:

http://www.cisco.com

You can access international Cisco websites at this URL:

http://www.cisco.com/public/countries_languages.shtml

Ordering Documentation

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

You can order Cisco documentation in these ways:

Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Ordering tool:

http://www.cisco.com/en/US/partner/ordering/index.shtml

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

Documentation Feedback

You can send comments about technical documentation to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.

Cisco Technical Support Website

The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, 365 days a year at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool automatically provides recommended solutions. If your issue is not resolved using the recommended resources, your service request will be assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553 2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:

http://cisco.com/univercd/cc/td/doc/pcat/

Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

World-class networking training is available from Cisco. You can view current offerings at this URL:

http://www.cisco.com/en/US/learning/index.html