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Table Of Contents
Using Cisco CallManager Upgrade Assistant Utility 4.0(1)
Locating Related Documentation
Understanding How the Utility Works
Obtaining Technical Assistance
Obtaining Additional Publications and Information
Using Cisco CallManager Upgrade Assistant Utility 4.0(1)
The Cisco CallManager Upgrade Assistant Utility, a nonintrusive tool, detects the health of the servers in the Cisco CallManager cluster before you perform an upgrade to Cisco CallManager 4.0(1).
You obtain the Cisco CallManager Upgrade Assistant Utility from the web.
CautionThis version-specific utility identifies problems that could cause the Cisco CallManager upgrade to fail. This utility does not correct the problem(s); you must perform the corrective action for the problem that the utility identifies.
Cisco strongly recommends that all servers in the cluster pass the validation before you upgrade any servers to Cisco CallManager 4.0(1).
Contents
This document contains the following topics:
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Conventions
Consider the following documentation conventions as you review this upgrade document:
Blue Text—To quickly navigate to a section or URL, click text that appears in blue.
Note
Caution
Timesaver
Locating Related Documentation
Use the following documentation in conjunction with this document. Click the URLs in Table 1 to navigate to the appropriate documentation.
Table 1 Quick Reference for URLs
Operating system documentation and Virtual Network Computing (VNC) documentation
(not readme documentation)
http://www.cisco.com/univercd/cc/td/doc/product/voice/iptel_os/index.htm
Cisco CallManager Compatibility Matrix
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm
Cisco CallManager documentation
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm
Cisco CallManager backup and restore documentation
http://www.cisco.com/univercd/cc/td/doc/product/voice/backup/index.htm
Service releases and readme documentation
http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml
Note
Related Cisco IP telephony application documentation
http://www.cisco.com/univercd/cc/td/doc/product/voice/index.htm
Before You Begin
Before you run the utility, Cisco strongly recommends that you perform the following tasks:
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To obtain the backup utility documentation, go to http://www.cisco.com/univercd/cc/td/doc/product/voice/backup/index.htm.
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Understanding How the Utility Works
Before you perform an upgrade to Cisco CallManager 4.0(1), run the Cisco CallManager Upgrade Assistant Utility, a nonintrusive tool, that detects the health of the servers in the Cisco CallManager cluster without changing the state of the system.
The Cisco CallManager Upgrade Assistant Utility version corresponds to the Cisco CallManager version to which you plan to upgrade the server. Use Cisco CallManager Upgrade Assistant Utility, Version 4.0(1), if you plan to upgrade to Cisco CallManager 4.0(1) from a compatible release of Cisco CallManager 3.2 or 3.3. The utility will not run if the server is not at the minimum requirement for the Cisco CallManager 4.0(1) upgrade. Refer to the Cisco CallManager Compatibility Matrix for minimum compatibility requirements. To obtain the most recent version of this document, go to http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm.
You cannot run Cisco CallManager Upgrade Assistant Utility 4.0(1) on a server that runs Cisco CallManager 4.0(1).
Caution
Before you begin the upgrade on the publisher database server, you must run the utility on all servers in the cluster. If any server fails the validation process, investigate and correct the problem(s) before you begin the upgrade on the publisher database server. After you correct the problem(s), run the utility again before you upgrade.
You can run the utility on only one server at a time.
Cisco strongly recommends that you run this utility during a scheduled, maintenance window.
If you want to install a later version of the utility, you must uninstall the version that exists on the server before you install the later version.
The utility runs the validation modules that display in Table 2. The utility runs some validation modules only on publisher servers, some validation modules only on subscriber servers, and some modules on both publisher and subscriber servers. As soon as the utility identifies a problem with a module, the utility begins checking the next module. After the utility performs the entire validation process, review the validation list in the Summary window for modules that fail the validation or for modules that provide warnings.
Table 2 Validation Checks That the Utility Performs
Backup File Integrity Validation
The utility performs this check if the server runs Cisco CallManager 3.2.
This check occurs on the publisher database server only.
The Upgrade Assistant verifies the following items:
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If the file does not exist after you click Select, an error message displays.
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If you do not want the utility to validate the backup file, click the Cancel button; a dialog box prompts you to skip the backup file validation.
If you do not choose a backup file for the utility to validate, this portion of the validation process fails.
Database Location Setting Validation
The utility performs this check if the server runs Cisco CallManager 3.2.
This check occurs on the publisher database and subscriber servers.
The utility performs a check of your Cisco CallManager registry (specifically, dbconnection0) to verify that the registry points to the proper database.
Software Version Validation
The utility performs this check if the server runs Cisco CallManager 3.3.
This check occurs on the publisher database and subscriber servers.
The utility validates the Cisco-provided operating system/related service releases and SQL Server/related service releases.
For information on minimum software requirements, refer to the Cisco CallManager Compatibility Matrix. To obtain the most recent version of this document, see Table 1.
The Upgrade Assistant Utility checks only for software applications that this document lists. If you run other applications in the cluster or other applications on the servers, verify that compatibility exists between Cisco CallManager and the application before you upgrade. Failing to do so may cause applications to not work as expected.
Database Location Setting Validation
The utility performs this check if the server runs Cisco CallManager 3.3.
This check occurs on the publisher database and subscriber servers.
The utility performs a check of your Cisco CallManager registry (specifically, dbconnection0) to verify that the registry points to the proper database.
DC Directory HealthCheck Validation
The utility performs this check if the server runs Cisco CallManager 3.3.
This check occurs on the publisher database and subscriber servers.
The utility validates whether Cisco CallManager is integrated with DC Directory. This utility validates the DC Directory connection and the DC Directory configuration containers.
Security Settings Validation
The utility performs this check if the server runs Cisco CallManager 3.3.
This check occurs on the publisher database and subscriber servers.
The utility validates the following policies and accounts:
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Verify that these policies are set to default.
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Verify that these policies are set to default.
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Verify that the local system accounts for all Administrator accounts are set to Never Expire.
Note
Cisco CallManager Database Replication Validation
The utility performs this check if the server runs Cisco CallManager 3.3.
This check occurs on the publisher database server.
The publisher database server upgrade requires that all call-processing processes that the server handles fail over to the configured subscriber servers. Database replication must exist prior to the upgrade, so failover occurs.
This utility verifies the database replication status for all subscriber servers in the cluster. This utility validates that the database contains the latest information about the system. Validation results include Running, Idle, Failed, or Succeeded.
Hostname Resolution Validation
This utility performs this check if the server runs Cisco CallManager 3.3.
This check occurs on the subscriber database server only.
The utility validates that the server hostname resolves to a valid IP address.
Password Validation
The utility performs this check if the server runs Cisco CallManager 3.3.
This check occurs on the subscriber database server only
The utility performs a check on each subscriber database server to verify that the Administrator password on the subscriber database servers matches the Administrator password on the publisher database server.
Installing the Utility
Caution
Do not use Integrated Lights Out (ILO) or Terminal Services to install or run this utility; Cisco installs Terminal Services, so Cisco Technical Assistance Center (TAC) can perform remote management and configuration tasks.
Perform the following procedure to install the utility.
Procedure
Step 1
Step 2
Step 3
Tip
Step 4
Step 5
Note
The Preparing to Install window displays.
Step 6
The license agreement displays.
Step 7
Step 8
The Setup Status window displays.
Step 9
Running the Utility
Tip
Running this utility takes approximately 1 to 60 (or more) minutes for the publisher database server. The time it takes on the publisher database server depends on the size of the backup file.
The utility takes approximately 1 to 5 minutes for each subscriber server.To run the utility, perform the following procedure.
Procedure
Step 1
Step 2
Step 3
The Upgrade Assistant validates the Cisco CallManager MCS.sti backup file. Perform one of the following tasks, depending on whether the backup file is stored to a network directory, local drive, or tape device:
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Tip
If you do not choose a backup file for the utility to validate, this portion of the validation process fails.Step 4
If the file does not exist after you click Select, an error message displays.
Step 5
If you chose a backup file in Step 3, the Upgrade Assistant Confirmation window also displays the backup file name that you entered. Verify that you chose the correct backup file.
Step 6
An "x" indicates that the validation failed; a check indicates that the validation succeeded; an arrow indicates the validation task that the utility currently performs.
Step 7
Caution
Step 8
Interpreting the Results
The validation results display in the Upgrade Assistant Summary window. At the top of the window, a report summarizes the results for all modules and displays which modules failed, which modules produced warnings, and which modules passed. A link to the folder that contains all log files, including the Upgrade Assistant Summary report, displays also.
To identify a problem with the failed validation module, review the following information that displays in the Summary window:
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Click the first link and search for the error or warning; for example, ERR: <message> or WARN: <message>.
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Click the second link to open the corrective action file. Search the corrective action file for the error message that is noted in the log file. Review the description and corrective action.
Caution
Obtaining the Log File
You can obtain the results from the utility in the following directory:
C:\Program Files\Common Files\Cisco\Logs\UPGRADEASST<date> (for example, UPGRADEASST-05-15-2003_13.47.58)
To access the log file, click the Summary file.
Tip
The Summary.html file, which is the Upgrade Assistant Summary report, provides the exact same information that displays in the Upgrade Assistant Summary window.
Each time that you run the utility, the utility creates a new log folder and new set of log files. The utility does not remove the log files, even if you uninstall the utility. You erase the log files when you reimage the server or manually delete the files.
Obtaining Documentation
Cisco provides several ways to obtain documentation, technical assistance, and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation on the World Wide Web at this URL:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
You can access the Cisco website at this URL:
International Cisco websites can be accessed from this URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation CD-ROM
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which may have shipped with your product. The Documentation CD-ROM is updated regularly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual or quarterly subscription.
Registered Cisco.com users can order a single Documentation CD-ROM (product number DOC-CONDOCCD=) through the Cisco Ordering tool:
http://www.cisco.com/en/US/partner/ordering/ordering_place_order_ordering_tool_launch.html
All users can order monthly or quarterly subscriptions through the online Subscription Store:
http://www.cisco.com/go/subscription
Ordering Documentation
You can find instructions for ordering documentation at this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
You can order Cisco documentation in these ways:
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http://www.cisco.com/en/US/partner/ordering/index.shtml
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Documentation Feedback
You can submit comments electronically on Cisco.com. On the Cisco Documentation home page, click Feedback at the top of the page.
You can e-mail your comments to bug-doc@cisco.com.
You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems, Inc.
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com, which includes the Cisco Technical Assistance Center (TAC) website, as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from the Cisco TAC website. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC website, including TAC tools and utilities.
Cisco.com
Cisco.com offers a suite of interactive, networked services that let you access Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com provides a broad range of features and services to help you with these tasks:
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To obtain customized information and service, you can self-register on Cisco.com at this URL:
http://tools.cisco.com/RPF/register/register.do
Technical Assistance Center
The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available: the Cisco TAC website and the Cisco TAC Escalation Center. The type of support that you choose depends on the priority of the problem and the conditions stated in service contracts, when applicable.
We categorize Cisco TAC inquiries according to urgency:
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Cisco TAC Website
The Cisco TAC website provides online documents and tools to help troubleshoot and resolve technical issues with Cisco products and technologies. To access the Cisco TAC website, go to this URL:
All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC website. Some services on the Cisco TAC website require a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:
http://tools.cisco.com/RPF/register/register.do
If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC website, you can open a case online at this URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, we recommend that you open P3 and P4 cases online so that you can fully describe the situation and attach any necessary files.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
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http://www.cisco.com/en/US/products/products_catalog_links_launch.html
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http://www.cisco.com/go/packet
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http://www.cisco.com/go/iqmagazine
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http://www.cisco.com/en/US/about/ac123/ac147/about_cisco_the_internet_protocol_journal.html
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http://www.cisco.com/en/US/learning/le31/learning_recommended_training_list.html
CCIP, CCSP, the Cisco Arrow logo, the Cisco Powered Network mark, Cisco Unity, Follow Me Browsing, FormShare, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.; and Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, the Cisco IOS logo, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Empowering the Internet Generation, Enterprise/Solver, EtherChannel, EtherSwitch, Fast Step, GigaStack, Internet Quotient, IOS, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, LightStream, MGX, MICA, the Networkers logo, Networking Academy, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing, RateMUX, Registrar, ScriptShare, SlideCast, SMARTnet, StrataView Plus, Stratm, SwitchProbe, TeleRouter, The Fastest Way to Increase Your Internet Quotient, TransPath, and VCO are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries.
All other trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0304R)
Copyright © 2003 Cisco Systems, Inc. All rights reserved.
